Customer Service Supervisor

Customer Service Supervisor

Permanent

Salary Dependant on experience

Location: Uxbridge

We are looking for an experienced Customer Service Supervisor to join a fast-paced, growing organisation where you will play a key role in shaping the customer experience. This position combines hands-on account management with leading a small customer service team, driving service improvements, and working closely with operational teams to ensure consistently high service delivery.

Key Responsibilities:

• Supervise and support a small team of Customer Service Advisors
• Manage a portfolio of key customer accounts
• Ensure accurate and timely processing of sales orders and purchase orders
• Handle escalated customer issues, including credit and pricing queries
• Drive service, process, and system improvements
• Build strong working relationships with internal teams and external partners
• Support operational and supply chain projects as required

About You:

• Proven experience in a customer service environment
• Strong organisational skills with the ability to manage competing priorities
• Excellent communication and problem-solving skills
• Confident using Excel and ERP systems
• Proactive, professional, and a strong team player

Salary & Benefits:

• Competitive salary, dependent on experience
• Company pension scheme
• Holiday entitlement plus bank holidays
• 35 hour working week
• Supportive team environment and opportunities for development

What You Need to Do Now:

If this sounds like the role for you, don t wait - apply today with your up-to-date CV!

If it s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.

Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.

A little more about us:

We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.

All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.

We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

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