Job Description
We have an opportunity for a Housing Officer to join our client's team in Bournemouth.
You'll manage your own diary with a mix of working from home, office, and out with customers.
This is a full-time permanent role with a starting salary of 32,000 - 38,000 depending on your experience.
Your role
As a Housing Officer, you'll be delivering a professional and high-quality mixed tenure service to customers, using your knowledge and skills to resolve a range of housing management challenges.
This could include anti-social behaviour, housing and neighbourhood issues, contract-related breaches or changes, fraud, and safeguarding.
You'll be an integral part of ensuring neighbourhoods are safe, whilst listening to customers' needs and making changes when needed.
You'll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for customers.
To be successful in this role you will have:
- The ability to proactively manage a complex caseload
- Strong communication skills with previous experience of working with customers in a demanding environment
- Experience in providing excellent customer service, contributing to achieving a 90% customer satisfaction rate
- Previous experience or knowledge of delivering housing management services
- Experience of using computer systems, for example Microsoft Office
- The ability to establish, develop, and maintain effective working relationships with colleagues, contractors, and partnering agencies
- A full UK driving licence and access to your own transport (as you will be visiting customers)
A DBS check will be undertaken for the successful candidate.
