Customer Service Advisor

Job Title: Customer Service Advisor

Location: Dundee

Pay Rate: 14.02p/hr

Hours: Monday - Friday - 9am - 5pm
Please note, you may need to support shifts between 8:30am - 5:30 dependant on business needs.

Hybrid Working: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

Contract Type: Temporary - 12 months

Start Date: 16th February 2026

Lloyds are recruiting now for Customer Service roles supporting the UK's largest Banking Group.

A 6 -8 week training programme will teach you all you need to know about the wide range of products and services. This role carries out prescribed customer management activities and provides support to others by following existing procedures.

Your responsibilities will include:

• Handles phone enquiries from customers to support with a range of enquires from basic support to more complex queries.
• Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.
• Personally meets customer needs related to standard products and services and/or supervises a team of customer advisors.
• Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.

About our client:

At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.

Requirements:

• Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence
• Good attention to detail, with the ability to identify areas for improvement in the customer journey
• Strong communication skills, both verbal and written
• Understanding of Microsoft suite (Word, Excel, Outlook etc)
• Stable Wi-fi connection if home working

• Proven track record to work at pace in an environment of complexity and time-based pressure, retaining high levels of accuracy and control throughout

Benefits:

• Work from home 3 days per week
• Close to public transport links
• First class support and training for all colleagues
• Opportunity for growth within the company
• Weekly Pay
• Online payslips
• Dedicated aftercare team
• Annual leave allowance of 31 days per year
• Employee Assistance Programme
• Access to Able Futures
• Eyecare vouchers
• Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
• Smart Spending App
• Workplace Pension scheme

At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.