Estate Coordinator

This Role: Estate Coordinator

Location: Empire House, Bessemer Road, Welwyn Garden City, AL7 1FY

Salary Range: £27,886 - £29,353 based on a 37.5hr working week

Contract Type: Permanent

This is a fantastic opportunity for a customer focused individual to join our Housing Team in managing a mix tenure development which consists of multiple blocks. There are aspects of this role which applicants may find similar to the position of concierge, caretaker, fire warden, facilities person. You will be our face of MTVH on a day-to-day basis providing support to our diverse customer base, whilst ensuring that our internal and external service providers fulfil their duties to a high standard within the building. This role will see you working alongside our Local Housing Managers who are responsible for both our tenants and homeowners.

Duties:

• To provide a high-quality estate management service, ensuring outstanding customer service and delivery across tenures including leaseholder, shared owners and tenants.

• Be the accountable Officer providing an efficient, co-ordinated, customer focused service that meets local needs and delivers high standards.

• Proactively work with colleagues, customers and stakeholders to co-ordinate services and maximise customer satisfaction.

What you'll need to succeed:

• We are looking for a motivated individual that wants to make a difference in the community, is enthusiastic, customer focused good at problem solving and enjoys helping people. You must enjoy a challenge and confidently resolve conflict and make difficult decisions using your own initiative. And genuinely care and be confident in your own abilities to drive change.

• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential.

• Experience of working in a social housing setting is preferred but not essential.

• Strong administrative & IT skills with a focus on attention to detail and accuracy in writing, reporting and numeracy.

• The ability to plan your day efficiently, be organised and, have a can-do approach to finding solutions and will demonstrate the ability to thrive in collaborating with others to achieve desired outcomes.

• This post operates within the office hours of 9-5 Monday to Friday. Flexibility will be required due to the nature of this role.

To meet our commitment to providing safe, high-quality services to our customers and as part of our onboarding service we will complete a Basic level background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed every three years.

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.

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