Housing Officer

The Role: Salary 32,000 - 38,000 per year - Greenham / Thatcham

As a Housing Officer, you'll be a visible and proactive presence within the community, working directly with residents, colleagues, and partners to deliver customer-focused services.

You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that services are safe, compliant, and responsive.

What you'll be doing:

• Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality.
• Acting as a trusted point of contact for customers.
• Building relationships with local authorities, community groups, and partner agencies.
• Using data insights to improve services and ensure compliance with legislation and regulations.
• Supporting neighbourhood improvements and shaping services based on the voice of customers.
• Maintaining accurate customer records and ensuring data is used responsibly.
• Promoting our client's values and culture of collaboration, safety, and inclusion.

What we're looking for:

• Experience delivering tenancy, lease, or neighbourhood management services.
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues.
• A collaborative approach, working across teams and with external stakeholders.
• Good knowledge of landlord services and the ability to apply this in practice.
• A customer-first mindset, with a track record of achieving positive outcomes.
• Confidence using digital tools to support service delivery.

Desirable:

• Professional membership (e.g., CIH) or willingness to work towards it.
• Experience managing data securely and effectively.