Estate Manager

Adecco are currently recruiting for an Estate Manager to join London Borough of Richmond & Wandsworth.

Contract Details:
Type: Temporary
Pay: 21.70 per hour (PAYE) / 28.75 per hour (Umbrella)
Location: Roehampton Lane, SW15 4HR
Hours: Full time, 36 hours per week (Monday to Friday)

We are seeking a proactive and dedicated Estate Manager to join the Housing Management team within the Housing and Regeneration Directorate. Working as part of the Richmond and Wandsworth Shared Staffing Arrangement, you will play a key role in managing approximately 900 properties, delivering high-quality housing services, and acting as the main point of contact for tenants and leaseholders.

The successful candidate will manage tenancy and leasehold issues, oversee repairs, investigate complaints and anti-social behaviour, and work closely with internal and external partners to support residents, including vulnerable individuals. This role requires strong communication skills, excellent organisation, and the ability to work independently within established policies and procedures.

Key Responsibilities:

• Manage a patch of dwellings, ensuring effective day-to-day estate and tenancy management.
• Act as the primary point of contact for tenants and leaseholders, handling enquiries and complaints.
• Conduct inspections of properties, blocks, and estates, recommending improvements.
• Investigate and process tenancy-related matters including successions, transfers, and discretionary tenancies.
• Liaise with agencies to support vulnerable residents and attend case conferences where required.
• Issue repair orders, conduct post-inspections, process invoices, and manage security of vacant properties.
• Assess and investigate alterations and enforcement matters related to tenancies and leases.
• Manage routine and complex anti-social behaviour cases, progressing enforcement where needed.
• Respond to councillor, MP, and resident complaints.
• Process flexible tenancy reviews and leasehold enquiries within statutory timeframes.
• Support resident associations and attend meetings when required.
• Attend court hearings, support evictions, and assist with gas safety injunction cases.
• Calculate major works charges, consult with leaseholders, and advise on service charges.
• Undertake safeguarding responsibilities for children and vulnerable adults.
• Ensure properties comply with fire safety regulations and take enforcement action where appropriate.

Skills & Experience:

• Experience working with the public.
• Strong communication skills, both written and verbal.
• Ability to manage workload, meet deadlines, and handle difficult situations.
• Ability to work independently and as part of a team.
• Competent IT skills.
• Understanding of equal opportunities and commitment to council values.
• Ability to attend meetings or emergencies outside normal office hours.

Apply Now:
If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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