New Business Coordinator

Our client is a well-established and respected law firm, known for delivering high-quality legal advice with a friendly, down-to-earth approach. Their Wills, Trusts and Inheritance are busy and now need support for the new clients. We are seeking a strong administrator with excellent customer service skills. This role could be based in Farnham or Wokingham (no parking at either office but located in the centre). This is an excellent role for someone who enjoys client contact, thrives in a fast-paced environment, and takes pride in delivering outstanding service.

As a New Business Administrator, you will be a key point of contact for new and existing clients, ensuring enquiries are handled efficiently, professionally and with care. You will support fee earners by managing administrative processes and helping to ensure each client's journey with the firm starts smoothly.

This role is designed as a stable, long-term position rather than a career progression role. We are therefore looking for someone who would enjoy and feel fulfilled in this position. As such, applications from law graduates will not be considered.

Your role:

• Providing comprehensive administrative support to the Wills & Inheritance team
• Handling a high volume of inbound calls, responding to enquiries efficiently and professionally
• Accurately recording information on the firm's CRM system and enquiries spreadsheets
• Assisting with the opening and closing of client files
• Making outbound calls to clients and third parties on behalf of fee earners
• Managing a wide range of client queries calmly, sensitively and confidently
• Delivering the highest standards of client care at all times
• Maintaining strict confidentiality and compliance with firm policies and procedures
• Promoting a positive and professional image of our client
• Working collaboratively with colleagues and contributing to a supportive team environment
• Undertaking additional administrative tasks as required

The person:

• You will be organised, approachable and client-focused, with the confidence to manage multiple tasks and competing priorities.
• Previous experience in a client-facing or customer service role
• Excellent attention to detail and accuracy
• Strong communication and active listening skills
• Ability to multitask, prioritise and manage time effectively
• A calm, professional and adaptable approach

Desirable:

• Previous experience within the legal sector

Benefits:

• Be part of a friendly, professional and highly experienced legal team
• Work in a role where client care genuinely matters
• Opportunities to learn and develop within a respected law firm
• A supportive environment where your contribution is valued
• 25 days hols + bank hols
• Pension scheme - Scottish Widows Pension scheme with an option to join the Salary Exchange scheme, contribution levels are 5% employee with a matching 5% employer contribution
• Life Assurance - 4 x salary (subject to the scheme rules)
• Group Income Protection Insurance - 50% of salary covered for 3 years (subject to the scheme rules)
• BUPA Cash Plan - Auto enrolment after completion of probationary period
• Regular events organised by the social committee including a summer and Christmas party

If you have the relevant experience and are looking for a rewarding role within a professional and approachable firm, we would love to hear from you.