Customer Service Advisor

Customer Service Advisor/Claims Handler

Red Recruitment is recruiting a Customer Service Advisor/Claims Handler for our client based in Weston Super Mare

This role is perfect for a proven people leader who thrives on driving results and shaping high-performing teams.

The role will be office-based, Monday - Friday with a salary of 25,909 Per Year.

Benefits and Package for Customer Service Advisor/Claims Handler:

Salary: 25,909 Per Annum
Hours: Monday - Friday, 38.5 Hours Per Week
Contract: Permanent
Location: Weston Super Mare

• Generous Holiday
• Progression Opportunities
• Company pension

Key Responsibilities of Customer Service Advisor/Claims Handler

• • Deliver a smooth, customer-focused claims experience by guiding policyholders through the claims process from start to finish.
  • Handle inbound and outbound calls, providing expert advice, answering questions, and resolving issues with a friendly, professional approach.
  • Take ownership of each claim, ensuring fair treatment and timely resolutions, whether that involves arranging repairs, ordering parts, or settling claims.
  • Maintain accurate, detailed records in our systems, supporting high-quality service and compliance.
  • Collaborate with team members and support your colleagues to achieve departmental goals.
  • Identify opportunities to improve processes, making our claims journey faster, easier, and more satisfying for customers.

Key Skills and Experience of Customer Service Advisor/Claims Handler

• • Outstanding communication skills-confident, clear, and empathetic.
  • A customer-first mindset with a genuine desire to help.
  • Sharp attention to detail to ensure accuracy and thoroughness.
  • Strong analytical thinking to assess claims fairly and effectively.
  • Adaptability to change, with a positive attitude towards new processes and challenges.
  • Comfortable with Microsoft Office (Word, Excel, Outlook) and quick data entry.
  • Familiarity with call centre software and claims processing systems is a plus.
  • Previous experience in customer service or claims handling is advantageous but not essential

If you have the relevant skills and experience of a Customer Service Advisor/Claims Handler and are interested in the position, please apply now!

Red Recruitment (Agency)