Job Description
Job Description:
Job Title: General Manager
Salary: 42,000
Hours: 40 hours a week through 7 days a week.
My client are looking for their new General Manager (Services) based around Dalkeith. The business is a 2nd generation family owned business founded in 1978.
The company has owned and operated these Services since the late 1980s and continues to develop and adapt to the fast moving convenience world. Their aim is to provide a shopping experience that is quick, clean and convenient for their customers whether they are regulars or passing through.
They sell Esso branded fuel and have Keystore (JW Filshill) as their retail fascia, this gives them access to deals which change every 3 weeks. We also use a range of smaller local supplies for Eggs, Milk and Firewood. In the past few months the store has undergone a refit inside to include a hot food counter, beer cave and coffee bar.
Their EPOS system and back office are provided by Hendersons Technology and allow them to complete tasks such as temperature check, banking and ordering efficiently. For example in the last couple of years they have invested in Glory cash machines for their tills reducing the cash handling and making banking more efficient.
On the HR side of things they have an employee assistance program open to all for counselling or advice, company pension and an outside HR consultancy to support the store management. There are round 16 staff members on the payroll ranging from 40 hours a week to 0, operating the business 24/7.
Key Responsibilities:
To deliver a customer experience that is quick, convenient and clean.
Look after our staff (Motivate and Manage)
Ensure compliance with legislation and ensure the business is operating safely.
Build relationships with suppliers.
Stock Control (promotions, replenishment, analysis).
Merchandising (Seasonal, promotions).
Team management (recruiting, training, work schedules, holidays).
Daily cash management
Resolve customer complaints.
Communicate clearly (upwards, downwards and sideways).
Keep on top of market developments.
Community engagement.
Ensure the forecourt and back of the shop is clean, tidy and litter free.
Knowledge, Training and Experience required
Personal License (alcohol)
Competent in using emails, word and excel
Competent use of our own stock control system
Good communication
People management qualification
If this sounds like your next move, please don't hesitate to get in touch, apply with your CV or call (phone number removed).
