Customer Quality Administrator

Job Title: Customer Quality Administrator

Location: Hybrid - Main Works or Teal

Contract Details: Temporary, 6 months

Hours: 37-hour working week typically 8:00am-4:00pm (with flexibility)

Salary: From 15.67 per hour

About Our Client:
Join a leading engineering organisation that thrives on innovation and customer satisfaction. Our client is dedicated to delivering exceptional services while valuing diversity and inclusion within the workplace. Be part of a dynamic team that values your contributions and encourages professional growth!

Benefits & Perks:

• Enjoy the flexibility of hybrid work arrangements.
• Access opportunities for professional growth and career development.
• Full training provided on internal systems.
• Commitment to diversity and inclusion.

Responsibilities:
As a Customer Quality Administrator, you will:

• Lead the planning, implementation, and evaluation of customer satisfaction surveys.
• Coordinate follow-up actions from survey requests and engage with clients to ensure completion.
• Distribute survey information globally to enhance customer participation.
• Update and maintain systems accurately while analysing customer data for insights.
• Collaborate with Third Party Survey Providers and client-facing teams to drive quality initiatives.
• Help prepare engaging presentations and manage documentation.

Essential (Knowledge, skills, qualifications, experience):

• Proven administrative and customer service experience.
• Strong stakeholder management skills across various business units.
• Advanced proficiency in MS Office Applications.
• Excellent problem-solving abilities and a drive for continuous improvement.
• Ability to work independently and manage multiple priorities.
• Openness to applying AI solutions to enhance business productivity.

Desirable (Knowledge, skills, qualifications, experience):

• Experience in business administration or customer quality is advantageous but not mandatory.
• Familiarity with customer management approaches.

Technologies:

• Proficient in MS Office Applications.
• Basic understanding of customer management software (Salesforce experience is not required).

How to apply:
If you are ready to take on this exciting opportunity and become a key player in enhancing customer satisfaction, please submit your application today! We look forward to welcoming a new member to our vibrant team.

Join us in making a positive impact and ensuring our customers' voices are heard!

Note: Due to the high volume of applications we receive, only successful applicants will be contacted. We appreciate your understanding.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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