Job Description
Alarm Monitoring Operator - Worthing
Job Overview
Based at Worthing Durrington Office, the Alarm Monitoring Operator is responsible for monitoring on-site security across our facilities located along the southern coast of England. The primary purpose of the role is to protect company assets, colleagues, and visitors by ensuring a safe and secure working environment, and by maintaining compliance with SEMD requirements for the monitoring of Critical National Infrastructure (CNI) sites.
This role requires the post holder to hold-or be able to attain-national security vetting to CTC level.
This is a full time, onsite position with a shift pattern. work 4 on, 4 off Rosta pattern, 2 day shifts, followed by 4 night shifts (Day shift: 7am - 7pm / Night shift: 7pm - 7am ) in the AMC - in the dedicated control room in the Durrington office. 8 people in the team at AMC operators, then report into a supervisor. Ideally looking for 2-3 years control room experience, and SIA CCTV and DS license qualifications are essential.
Key Responsibilities
The post holder will carry out the following duties, including but not limited to:
Operational Monitoring & Reporting
Monitor alarms across Southern Water's estate and ensure effective response in line with security plans and standards.
Review CCTV footage as required to support incident investigation and operational needs.
Prepare and issue accurate reports relating to CCTV activity, alarm data, and incident logs.
Assist with remote site access and escalate issues in alignment with the agreed security plan.
Performance & Compliance
Deliver results that meet or exceed departmental KPIs and Service Level Agreements as set by the Security & Surveillance Manager (SSM).
Investigate performance issues and produce written reports for the SSM.
Ensure all escalations outside the security team follow the agreed escalation pathways.
Technical & System Support
Identify and raise technical issues with Southern Water IT teams and system providers.
Understand and interpret technical data related to alarms, CCTV systems, and security platforms.
Access Control
Oversee and support the production and timely processing of company access cards.
Professional Development & Best Practice
Contribute to the development and ongoing improvement of security best practice across all sites.
Undertake additional training as required to support professional growth and operational capability.
Complete rostered duties in line with departmental requirements.
Estimated Time Allocation
Alarm Monitoring: 80%
CCTV/Incident Review: 5%
Report Generation (CCTV & alarm data): 5%
Access Card Processing: 5%
Other Duties: 5%
Skills & Competencies
Essential Skills
Minimum 3 years' experience in a busy alarm receiving or monitoring centre within a corporate environment.
Valid SIA CCTV and Door Supervisor (DS) licences.
Ability to remain calm and effective when managing complex situations.
Strong communication skills, able to relay technical information clearly and concisely.
Ability to understand and work with technical data.
Knowledge Requirements
Technical
Good understanding of control room operations.
Strong knowledge of CCTV systems and alarm monitoring processes.
Ability to interpret technical and operational data.
Risk & Compliance
An understanding of security risk and compliance principles relevant to a CNI environment.
Qualifications
Essential
SIA CCTV & DS licence
Willingness to undertake the NPSA Foundation Course
Willingness to undertake the SCR course
Desirable
Membership of the Security Institute
Willingness to undertake ongoing training as part of continued professional development (CPD)
