Customer Support Coordinator

The Customer Support Coordinator role involves supporting customers and sales processes with efficiency and accuracy. This permanent position in Steyning requires a proactive individual with a strong focus on customer satisfaction and service excellence.

Client Details

The employer is a medium-sized organisation, known for providing innovative solutions and prioritising customer service. They are committed to delivering high-quality products and services to their clients.

Description

The key responsibilities of a Customer Support Coordinator;

• Provide exceptional customer service and support to all clients via phone, email, and other communication channels.
• Process customer orders accurately and efficiently, ensuring timely delivery.
• Assist the sales team by preparing quotes, managing enquiries, and following up on leads.
• Maintain and update customer records in the CRM system.
• Coordinate with internal departments to ensure smooth order fulfilment and resolution of customer issues.
• Monitor and report on key performance metrics related to sales and customer support activities.
• Identify opportunities to improve customer satisfaction and promote additional products or services.
• Support administrative tasks related to the Customer Service department as required.

Profile

A successful Customer Support Coordinator should have:

• Experience in customer service
• Excellent communication skills, both written and verbal.
• Proficiency in using CRM systems and other relevant software tools.
• Strong organisational and multitasking abilities.
• A proactive approach to problem-solving and an eye for detail.
• The ability to work effectively both independently and within a team.
• A commitment to delivering outstanding customer service.

Job Offer

• Competitive salary ranging from 25,000 to 26,000 per annum.
• Opportunities for professional growth and career development.
• A supportive and collaborative work environment in Steyning.

This is an excellent opportunity to join a reputable organisation in Steyning. If you are passionate about customer service and sales support, apply now!