Facilities & Support Services Manager

Important notice

In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy.

We're looking for a Facilities & Support Services Manager to lead facilities management and business support services across a complex property portfolio. This is a key leadership role, ensuring safe, efficient and sustainable operations while supporting great experiences for visitors, staff and volunteers.

What it's like to work here

At the National Trust, we care for nature, beauty and history for everyone, for ever. You'll be part of a collaborative team that values high standards, sustainability and continuous improvement. Working closely with colleagues and contractors, you'll help create a safe and welcoming environment that supports our conservation purpose and enhances the visitor experience.

What you'll be doing

You'll oversee facilities and business support services, ensuring compliance with health and safety, fire safety and security standards.

Managing budgets and resources effectively, you'll deliver cost-efficient operations and lead on environmental initiatives such as energy and waste management. Your role includes leading a team of staff and volunteers, fostering a positive culture and maximising involvement.

You'll act as the main point of contact for internal and external queries, maintaining strong relationships and delivering excellent customer service.

As part of the leadership team, you may contribute to business planning and take on duty management responsibilities.

Who we're looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• Delivery of facilities management and supporting services.
• Compliance and risk management
• Leadership and team development
• Financial and resource management
• Use of Systems and Information Management
• Conservation, environmental and sustainability awareness
• Customer service and stakeholder engagement

Criteria for all other applicants:

• Strong understanding of facilities management and maintenance requirements
• Excellent knowledge of health and safety and compliance legislation
• Proven leadership skills, including team development and volunteer management
• Experience managing budgets, projects and contracts effectively
• Strong communication and relationship-building skills
• Advanced IT skills and experience using asset management systems

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places