Job Description
Customer & Insight Analyst
3 Month FTC (Scope to extend
Castle Donington or Warwick or Bristol or London (1-2 days per month)
Join Our Client as a Customer & Insight Analyst!
Are you passionate about understanding customer needs and using data to drive excellence? Our client, a leader in the industry, is seeking a proactive Customer & Insight Analyst to join their dynamic Customer Strategy & Insight Team. This is your chance to play a vital role in shaping customer experiences and influencing strategies for the future!
What's the Purpose?
In this exciting position, you will support the development of innovative initiatives aimed at enhancing the customer journey. You'll be instrumental in anticipating customer needs and ensuring that our client remains at the forefront of customer excellence. If you're eager to make a real impact, we want to hear from you!
Key Accountabilities:
- Collaborate with the Customer Strategy and Insight Team Manager to develop short and long-term initiatives aligned with the customer strategy.
- Create a model for sharing knowledge across various teams impacting customer interactions. - Conduct stakeholder sentiment analysis to enhance the customer journey.
- Analyze data, including operational and employee feedback, to understand satisfaction drivers and root causes of dissatisfaction.
- Establish and interpret customer feedback, providing insights to operational teams and feeding into the customer strategy.
- Manage trend and root cause analysis for customer queries and complaints.
- Identify data challenges and ensure customer data accuracy for effective reporting.
- Engage continuously with subject matter experts to enrich insights as part of daily operations.
- Attend external events to gather insight on existing customers, supporting the customer strategy.
- Act as a subject matter expert in surveying practices and insight interpretation.
- Ensure customer feedback surveys maximize response rates and provide actionable insights.
What You'll Bring:
To excel in this role, you should possess:
- Excellent numerate and analytical capabilities.
- Strong experience in statistical modeling and stakeholder analysis, preferably within a marketing or sales environment.
- Proficiency in coding languages such as Python or SQL, alongside CRM systems and Excel.
- Experience with data visualization tools, ideally QuickSight or PowerBI.
- A keen sense of business awareness with the ability to derive actionable recommendations from complex analyses.
Your Skills:
- Exceptional consultancy skills to communicate complex insights effectively.
- Proven ability to present findings to diverse audiences.
- A proactive mindset and the ability to work independently or collaboratively.
- Meticulous attention to detail and a commitment to continuous improvement.
Why Join Us?
This is not just a job; it's an opportunity to be a part of a forward-thinking organization that values innovation and excellence. Join a team that encourages growth, fosters creativity, and believes in making a difference for customers.
If you're ready to take the next step in your career and contribute to a culture of excellence, apply now! Your journey to making a difference starts here.
Please be advised: If you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
