Service Coordinator

Ready for a role where your admin skills genuinely keep the wheels turning? We re recruiting for a Service Coordinator in Redditch to support engineers and the wider office team managing service orders on SAP, parts ordering, contracts, job sheets and invoicing. Permanent, full-time, £28,000 £33,000 + benefits.

Location: Redditch
Hours: Full-time, Monday to Friday
Salary: £28,000 £33,000 per annum
Working Pattern: Office-based with flexible working hours

If you re the kind of person who loves a well-organised inbox, tidy folders, and service orders that actually match the paperwork, this Service Coordinator role could be your ideal next step. You ll join a busy Service Department where accuracy matters, engineers rely on the admin team, and SAP is at the heart of keeping everything running smoothly.

• Full-time, permanent position in a busy and supportive service environment
• Flexible working hours
• 30 days holiday including bank holidays
• Company pension scheme
• Training opportunities (including SAP/ERP support for the right person)
• Christmas company bonus
• Preventative medical check-ups
• Dog-friendly company
• Employee events
• Drinks and fruit available

• Create and manage service orders on SAP, ensuring all details are accurate
• Save and maintain service documentation (POs, quotes, costing sheets) on the service server
• Update contract service schedules including values, visit numbers, and contract/live dates
• Manage multi-visit jobs: enter visits correctly, allocate values, and order parts on time
• Order required parts promptly and keep engineers updated on delivery timelines
• File order confirmations and manage parts sign-out where required
• Update SAP to confirm whether parts were collected or delivered to site
• Match PO parts against job sheets and ensure labour is entered correctly
• Support billing once job sheets are received and processed
• Mark invoiced jobs on the service calendar for tracking and follow-up
• Process invoicing for air testing and air/micro testing (labour + analysis costs)
• Ensure job sheets are attached to SAP and sent with invoices when required
• Maintain accurate records in service and contract folders
• Handle warranty visit administration, confirming cover and filing documentation correctly
• Monitor service calendars and chase outstanding job sheets and missing documents
• Coordinate calibration returns based on engineer notifications
• Request service numbers from HQ and raise SAP orders for commercial invoices (customs clearance)
• Raise return entries to ensure full traceability
• Enter POs on SAP using dummy numbers and reconcile costs once invoices are received
• Ensure invoices and job sheets are issued, attached, and filed correctly

• Strong admin skills with excellent organisation and attention to detail
• Confident managing multiple priorities in a busy office environment
• Comfortable with data entry, documentation control, and deadline-driven tasks
• Clear communication skills and the confidence to coordinate across teams
• Good Microsoft Office skills

• SAP experience (or similar ERP system)
• Previous experience in service administration, order processing, or technical support
• Understanding of purchase orders and invoicing processes
• ERP/SAP familiarity highly desirable (training may be available for the right person)

We re reviewing CVs for this Service Coordinator role now early applications are encouraged.

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We recruit across Redditch, Bromsgrove, Studley, Henley in Arden, Evesham, Alcester, Bidford on Avon, Leamington Spa, Warwick & Stratford upon Avon.
We re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more.

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