Client Services Administrator

Client Services Administrator

Monday - Friday, Full-Time - Hybrid working scheme available.

Salary - 24,570

Stone, Stafford

MPJ Recruitment is proud to represent our client, a well-established, family-run Enforcement and Debt Recovery Agency, operating across England and Wales. Founded in 1993, the business provides a comprehensive range of services, including the recovery of unpaid invoices and commercial rent arrears, local taxation enforcement, and High Court enforcement.

The Role

You will join a dynamic and professional Administration team, working in a fast-paced environment and liaising closely with valued clients. The role requires a high level of accuracy, discretion, and customer service, with responsibility for both administrative and client-facing tasks.

Key Responsibilities

• Process client instructions efficiently, accurately, and professionally
• Manage and record cash payments received from office visitors
• Handle incoming written and email correspondence
• Accurately input data and complete internal client compliance checks
• Prepare, run, and distribute remittances in a timely manner
• Complete banking procedures, including posting payments and supporting documentation
• Trace absconded debtors using internal systems and databases
• Support the Enforcement team by managing agent calls and responding to queries
• Answer client calls and resolve enquiries in line with agreed procedures

Benefits

• 25 days annual leave plus bank holidays
• Hybrid working model
• Comprehensive training and development programme
• Mandatory office closure between Christmas and New Year
• Company pension scheme
• Company sick pay scheme
• Mental health support, including access to private counselling
• Regular social events
• Dress-down Fridays
• Friendly and supportive, family-run working environment

Interested in finding out more? Click Apply to submit your application.