Provider Success Manager

Provider Success Manager

Home-Based (UK-wide travel, predominantly within the Birmingham-Manchester-Newcastle triangle)

Up to 44,310 + 7,965 Car Allowance + Generous Pension + Flexible Working (37.5 hrs) + Career Development

Are you a technical trainer, instructor, assessor, or provider-facing professional who's ready to step away from the classroom and move into a role with bigger impact?

Do you enjoy visiting training centres, evaluating capability, and helping providers deliver high-quality technical training that meets national standards?

This is a rare opportunity to join a respected, government-backed organisation that plays a critical role in ensuring the UK's engineering construction workforce is skilled, safe, and future-ready. Instead of delivering training yourself, you'll be supporting and approving the organisations who deliver it - making this ideal for someone with a technical training background who wants more autonomy, flexibility, and influence.

Working across provider approval, quality, standards, and relationship management, you'll ensure that training organisations have the facilities, people, equipment, and capability required to deliver accredited courses to a consistently high standard. You'll play a key role in shaping provider performance, improving the learner experience, and ensuring industry has access to the training it needs.

This role would suit someone who currently works as a technical trainer, tutor, or assessor who wants to move away from day-to-day delivery. You'll work from home, manage your own diary, visit providers across the region, and build strong relationships that raise capability across the network. Familiarity with nationally recognised engineering construction courses (such as those often delivered under industry bodies) would be an advantage, but is not essential - strong technical training experience is what matters most.

If you want a role with purpose, flexibility, and the chance to shape standards across a national provider network, this is an excellent next step.

The Role
Visit and evaluate training providers to ensure they have the capability, facilities, people, and resources to deliver accredited technical courses
Lead and manage the provider approval process across trainers, facilities, courses, examiners, and new provider applications
Support Approved Training Providers with onboarding, delivery quality, compliance, and continuous improvement
Work closely with Product, Compliance, and Delivery teams to ensure consistent, high-quality learning experiences
Use data, insight, and performance information to identify gaps, monitor delivery standards, and drive improvements
Build strong, proactive relationships across the provider network, supporting them through forums, events, and direct engagement
Champion provider satisfaction - ensuring the network feels informed, supported, and set up to succeed
Contribute to SOP improvements, quality frameworks, approvals processes, and delivery standards
Report on market trends, provider capability, and emerging training needs
Support new initiatives, risk management, and deputise for the Head of Product Delivery when required
The Person

Strong technical understanding of engineering or engineering construction, backed by a Level 3+ vocational or technical qualification
Background as a trainer, tutor, instructor, assessor, or provider-facing professional in technical training
Experience in quality assurance, audits, compliance, processes, or course approvals
Highly organised, good with systems/CRM, and comfortable analysing data and producing clear reports
Strong communicator able to influence, guide, and support training providers
Customer-focused, pragmatic, and confident managing external relationships
Positive, proactive, and committed to raising training standards across the sector
Based within the Birmingham - Manchester - Newcastle triangle and willing to travel across the UK as required