Customer Services Assistant

Customer Services Assistant required on a temp basis to start ASAP for 6 months.

Pay rate: 15 per hour
Hours: 9am - 5pm
Location: North of Cambridge City, working 4 days from home and 1 in the office each week

Duties:

• Receive, log and prioritise complaints promptly and accurately
• Liaison with tenants, contractors and the maintenance team
• Confirm appointments and follow up on outcomes
• Review issues against tenancy records and service agreements
• Maintain clear case notes and records
• Escalate complex or unresolved matters
• Contribute to process improvements

Your skills/experience:

• Proven experience handling customer enquiries
• Strong verbal and written communication
• Accurate record keeping

If you have the relevant experience and are available and happy to commit to a 6 month temp role then please forward your CV today.