Customer Service Advisor

Job Title: Customer Service Advisor

Location: Ealing, West London (Travel round borough)

Hourly rate 19.46 PAYE / 25.73 Umbrella per hour

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 35 hours

ASAP Start

Make a Difference in Your Community

Are you passionate about helping people and improving lives? Join our team as a Service Advisor, where you'll be the first point of contact for residents accessing council services in community locations. You'll play a vital role in guiding customers through their queries, supporting digital inclusion, and connecting them with the services they need.

What You'll Do

• Provide holistic advice and information on council services.
• Support customers in accessing online services and self-serve options.
• Triage and refer customers to specialist teams or local support organisations.
• Promote digital confidence by helping residents use public PCs or personal devices.
• Maintain accurate records and contribute to service improvement.

What We're Looking For

We're seeking someone who is:

• Empathetic and a great communicator - able to listen and understand customer needs.
• Digitally confident - able to guide others in using online services.
• Collaborative - works well with internal teams and external partners.
• Resilient and professional - especially when dealing with challenging situations.

Essential Skills & Experience

• Fluent in English with strong literacy and numeracy.
• Proficient in Microsoft Office and IT systems.
• Experience in a customer-focused environment.
• Knowledge of council services and local community organisations.
• Ability to work independently and flexibly across locations.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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