Technical & Complex Claims Leader

Location: Delph
Salary: 32,000 to 36,000 DOE
Hours: Monday to Friday, 9:00am - 5:00pm
Hybrid Working Available

We're looking for an experienced Technical & Complex Claims Leader to manage complex insurance claims across products including watermains; subsidence, drainage and many more.

You'll provide expert technical support to the Operational Claims Team, ensuring decisions are accurate, compliant, and in line with best practice. This role combines leadership, technical decision-making, and continuous improvement to deliver outstanding service for clients.

• Manage complex and technical claims from notification to settlement.

• Act as a technical expert, providing guidance on liability, coverage, and settlement strategies.

• Review data, imagery, and reports to determine policy liability and validate scopes of work.

• Support and mentor team members on complex case handling.

• Liaise with contractors, clients, and insurers to resolve issues and ensure KPIs are achieved.

• Produce clear, accurate reports and management information.

• Drive process improvements and ensure compliance with legislation and industry standards.

• Minimum 3 years' experience in technical or complex claims handling (up to 100,000).

• Strong knowledge of legislation, insurance protocols, and industry best practice.

• Cert CII qualification (or equivalent preferred).

• Excellent communication, analytical, and organisational skills.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Self-motivated, detail-oriented, and a strong team player with integrity.

• Competitive salary with annual review

• Performance-based bonus scheme

• Company pension

• Hybrid working

• 25 days' holiday + bank holidays

• Smart casual dress code

• Employee wellness initiatives

• On-site parking

• Regular social events

If this is an opportunity you are interested in, please apply with an up to date CV or contact me on my email at