Collaboration Operations Support Analyst - M365

Collaboration Operations Support Analyst - M365

Contract Length: 12 months
Location: Chester Business Park, Chester - Hybrid working 3 days onsite and 2 days remote

INSIDE IR35 via umbrella

Are you passionate about collaboration technology and looking for an exciting opportunity to make an impact? Our client is seeking a Collaboration Operations Support Analyst with expertise in Microsoft 365 to join their team. This is a fantastic chance to leverage your skills in a dynamic environment while enjoying the flexibility of hybrid working.

Key Responsibilities:

Provide expert support for Microsoft Office 365, including ProPlus and Online Applications.
Assist in managing and administering Office 365, focusing on user provisioning, permissions, and access through the Microsoft 365 Admin centre.
Troubleshoot complex installation issues and assist with SCCM, MDT, and other deployment toolsets.
Collaborate with engineering peers on new initiatives, testing, validation, and problem resolution.
Support the administration teams with network/server troubleshooting and system-related testing.
Maintain strong communication with both technical and non-technical business users.
Handle occasional on-call support responsibilities, including coverage during nights and weekends.

Required Skills and Experience:

Over 5 years of hands-on experience with Microsoft Office 365.
Expert knowledge of Office 365 ProPlus and Online Applications, including Teams, OneDrive, SharePoint Online, and Exchange.
Familiarity with Microsoft MDM tools (Intune, Azure Identity, Rights Management, and Enterprise Mobility Suite).
Proficiency in Exchange 2013 and Skype for Business features, migration processes, and related concepts.
Experience migrating large enterprise clients to Office 365 and troubleshooting deployment issues.
Advanced technical knowledge of Active Directory and familiarity with incident, change, and problem management disciplines.
Strong analytical and problem-solving skills.
Excellent communication and technical writing skills using the MS Office suite (PowerPoint, Visio, Word, Excel, Project).
Understanding of project management concepts such as Six Sigma, MBF, and ITIL.

Desired Skills and Experience:

Bachelor's degree in an IT-related field or equivalent experience.
Scripting knowledge is a plus.
Ability to work independently with minimal supervision.
Proven experience in problem identification and resolution.

If you are ready to take the next step in your career and contribute to a cutting-edge collaboration environment, we want to hear from you! Apply now to join our client's team and play a vital role in their M365 operations.

Application Process:
Please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role. We look forward to your application!

Join us in shaping the future of collaboration technology. Your expertise could make all the difference!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.