Collaboration Operations Support Analyst - SharePoint

Collaboration Operations Support Analyst - SharePoint

Contract Length: 12 Months
Location: Bromley, London
Work Arrangement: Hybrid Working 3 days onsite and 2 days remote working

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Are you a skilled Collaboration Operations Support Analyst with a passion for SharePoint? Our client is seeking a motivated professional to join their team in Bromley, London. The office is conveniently located just a 6-minute walk from Bromley South train station.

About the Role:
As a Collaboration Operations Support Analyst, you will play a crucial role in supporting IT infrastructure and resources necessary for delivering high-quality IT services. You will be responsible for managing and supporting infrastructure applications, monitoring performance, and ensuring compliance with information security procedures. Your expertise will contribute to continual service improvement and effective problem resolution throughout the information system lifecycle.

Key Responsibilities:

Execute processes to support IT infrastructure and service delivery, ensuring alignment with business needs and SLAs.
Prepare for new or changed services, managing the change process while maintaining regulatory and professional standards.
Monitor and report on application service performance, ensuring availability and capacity meet business demands.
Apply information security procedures to maintain compliance across infrastructure applications.
Manage system performance, focusing on business performance contributions and financial sustainability.
Develop and implement continual service improvement plans.
Facilitate both reactive and proactive problem resolution, documenting root causes and preventive measures.
Install, configure, and troubleshoot applications supporting IT services.
Act as a third-level resource for collaboration applications, collaborating with peers for solution planning and complex troubleshooting.
Provide on-call support, including nights and weekends as needed.

Required Skills/Experience:

5+ years' experience with Microsoft SharePoint (2016, SE, & SP Online), One Drive for Business, and Teams.
5+ years of experience with Microsoft PowerShell and scripting technologies.
Familiarity with monitoring technologies (Splunk, SCOM, & SiteScope).
Solid understanding of Active Directory, Server, Database (SQL), and networking technologies.
Experience with virtual platforms (client and server) and Microsoft Office products.
Proven ability to work effectively under pressure in a demanding environment.
Strong problem identification, troubleshooting, and resolution skills.
Excellent written and verbal communication skills.
Ability to interface with key software/hardware partners such as Microsoft and AvePoint.
Knowledge of incident, change, and problem management disciplines; experience with the Remedy ITSM application toolset.

Desired Skills/Experience:

ITIL Certification and a solid understanding of ITIL principles, functions, and processes is a plus.
Experience with server, storage, and network technologies.

If you are ready to take on this exciting challenge and contribute to the success of our client's IT operations, we want to hear from you! Apply today with your updated CV and a cover letter highlighting your relevant experience.

Our client is an equal-opportunity employer and values diversity in the workplace.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.