Internal Sales Representative

Join Our Team as a Internal Sales Representative (Power Pricer)

Are you ready to take your career to the next level in the manufacturing industry? Our client is seeking a dynamic and motivated Sales Professional to join their business in Whitburn. If you're passionate about delivering exceptional service and driving sales, we want to hear from you!

Position: Internal Sales
Contract Type: Permanent
Salary: Around 28,000 per annum (dependent on experience), Flexible

Working Hours:

• 40 hours per week
• Monday to Friday, 08:30 AM - 05:00 PM (unpaid 30 min break)

Benefits:

• 25 days annual leave plus bank holidays
• Auto-enrolment pension scheme at 4%, matched by the company up to 5%
• Life cover at three times basic salary while contributing to the pension scheme
• Westfield Medical Cover
• Free onsite parking
• Annual Christmas shutdown of up to 2 weeks
• Annual health checks
• Christmas savings scheme
• Salary sacrifice cycle to work and electric car schemes

Your Mission:
As a Internal Sales Representative you will promote and sell our client's products and services in an assigned area, ensuring orders are secured at the best commercial rates while adhering to the highest Environmental, Health, and Safety standards.

Key Responsibilities:

• Negotiate prices for lower volume sales using the Power Pricing system
• analyse customer inquiries and input them into the Power Pricing tool
• Calculate and quote prices for products outside the standard range
• Promote additional products and services based on customer needs
• Build and maintain positive relationships with prospective and current customers
• Manage quotes and ensure timely follow-up on open projects
• Coordinate with Production and Transport to deliver secured orders efficiently
• Resolve customer complaints and provide feedback to the team
• Assess customer needs
• Research the project for appropriate product suggestions
• Identify appropriate products for project
• Calculate and quote the customer

Manage the delivery of secured orders

• Coordinate with Production and Transport in depot or via third party to deliver order requirements where appropriate
• Obtain rebar and delivery schedules
• Supply schedules to automatic scheduling repository efficiently
• Oversee the customer delivery schedule through scheduling system
• Liaise with production to ensure delivery commitments to our customers are met

Resolve problems and customer complaints

• Identify potential complaints from customers as the contract progresses
• Take appropriate action to avoid a customer complaint
• Respond to customer complaints that arise
• Log customer complaints in CRM system
• Respond to feedback received from the CRM system
• Analyse and take action or escalate when common complaint trends are identified
• Work in conjunction with the credit control team to resolve credit issues

What We're Looking For:

• Strong analytical skills and attention to detail
• Excellent communication and negotiation abilities
• Previous sales or account management experience
• A proactive approach to problem-solving
• Ability to build and maintain relationships with customers
• Experience in a similar role within the manufacturing industry is a plus, but not essential

Why Join Us?
This is more than just a job; it's an opportunity to grow with a supportive team that values your contribution. You'll work in a vibrant environment, be part of exciting projects, and enjoy a comprehensive benefits package that supports your well-being and career development.

Are you ready to embark on this exciting journey with us? If you're enthusiastic about sales and thrive in a fast-paced environment, apply today!

How to Apply:
Send your CV and a brief cover letter outlining your relevant experience to insert application email/website . We can't wait to meet you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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