Support Officer (Voids)

Support Officer - Voids Team
Location: Croydon Council
Hours: 36 hours per week, Monday to Friday
Pay Rate: 18.33 per hour PAYE / 24.14 per hour Umbrella

Adecco is delighted to be recruiting on behalf of the London Borough of Croydon for a Support Officer to join their Voids team. This is a fantastic opportunity to support a key frontline service and contribute to the efficient turnaround of vacant properties for new tenants.

About the Role:

As a Support Officer in the Voids team, you'll play a vital administrative and coordination role in the management of void (vacant) properties. You will work closely with surveyors, inspectors, lettings officers, and other stakeholders to ensure timely and high-quality property inspections, repairs, and re-lets.

You will also be responsible for maintaining accurate records, supporting performance monitoring, and ensuring all documentation and communication related to void properties are well managed.

Key Responsibilities:

• Schedule appointments for pre-transfer inspections, mutual exchanges, and follow-up inspections.
• Allocate inspection tasks to void surveyors and inspectors.
• Liaise with contractors, lettings officers, and electrical engineers to ensure works are completed and all compliance documents (e.g. electrical certificates) are received.
• Process all mutual exchange requests and ensure timely inspections and documentation.
• Maintain the Voids SharePoint directory including photographs, certificates, reports, and schedules.
• Respond to queries via phone, email, and letter. Monitor the team mailbox and flag issues to the Voids Manager.
• Issue formal letters to residents regarding inspection outcomes and next steps.
• Handle initial tenant complaints and coordinate follow-up inspections or works as necessary.
• Support the Voids Manager with complaint investigations, gathering evidence, timelines, and drafting responses.
• Assist with ongoing improvements to service delivery, including development of 'Moving In/Out' packs and other service initiatives.

About You:

We are looking for someone who is highly organised, proactive, and comfortable working in a fast-paced, customer-facing environment.

Essential Skills and Experience:

• Proven administrative experience, ideally within housing or property services.
• Previous experience working in a customer service or social housing environment.
• Confidence in managing and prioritising multiple tasks and deadlines.
• Strong IT skills, including Microsoft Office and document management systems like SharePoint.
• Excellent communication skills with the ability to deal sensitively with residents and stakeholders.
• Ability to interpret and work with technical or inspection-related information.

Apply today! If your CV is shortlisted, an Adecco Consultant will be in touch to guide you through the next steps.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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