Customer Support/Showroom Manager - Furniture

Customer Support/Showroom Manager - Furniture Salary £30,000 - £32,000

Based in Farringdon

Office-Based Role - 9am - 5pm

A global high-end office furniture manufacturer is seeking a proactive and highly organised Customer Support/Showroom Manager to join their UK office in Farringdon. This varied role combines customer service, project coordination, and showroom management. You will be responsible for managing customer orders from enquiry through to delivery, supporting the sales team with quotations, presentations, and mock-ups, while also maintaining the showroom's appearance and assisting with events. The ideal candidate will have a background in customer support or sales, excellent communication and coordination skills, and a professional, client-facing approach.

Duties Include:

Oversee the day-to-day organisation and upkeep of the showroom, including stock of samples, office supplies, and refreshments, ensuring a welcoming and professional environment at all times
Greet and host clients during showroom visits, coordinating with the sales team and arranging refreshments or other requirements in advance
Assist with planning and setting up internal and external showroom events in collaboration with the marketing team
Manage travel bookings for the Sales Team and Managing Director, including flights, hotels, and itineraries
Support the sales process by handling customer orders from enquiry through to delivery, ensuring a seamless experience and clear communication throughout
Provide product information and support to clients and dealers, including the creation and coordination of mock-ups, presentations, and on-site visits
Maintain regular contact with clients and dealers, assisting with order updates, issues, and after-sales service
Process and track orders in the internal system, liaise with third-party suppliers, and ensure all data is accurate and up to date
Prepare customer quotations, assist with tenders and PQQ submissions, and provide administrative support to the sales team as needed
Support finance with chasing overdue invoice payments

Experience Required:

Previous experience in a customer service or sales role
Strong customer service skills with proven experience in order management and providing quotations
Experience in the furniture industry is desirable
Proficient in using various systems, including Outlook, Axis, Salesforce, pCon, and CAD (training will be provided). A technically minded approach and adaptability to different systems are essential

Benefits:

25 days holiday + 8 BH
Statutory Pension
Christmas and summer parties
Opportunity to grow with the company
Lovely showroom offices

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.