Collections Account Manager

The Collections Account Manager will play a vital role in managing accounts and ensuring timely collections within the financial services sector. This position requires strong organisational skills and the ability to maintain accurate records while providing excellent service to stakeholders.

Client Details

The client is a global financial institution known for its comprehensive banking services. They prioritise customer satisfaction, regulatory compliance, and innovative financial solutions to support their diverse clientele.

Description

• Manage a portfolio of accounts to ensure timely payment collections and resolve outstanding balances.
• Communicate effectively with clients to address payment issues and negotiate repayment plans where necessary.
• Maintain accurate and up-to-date records of all collections activities.
• Collaborate with internal teams to escalate and resolve complex account discrepancies.
• Prepare regular reports on collection status and account performance for management review.
• Ensure compliance with company policies and financial regulations during all interactions.
• Identify trends in overdue accounts and recommend strategies to improve collections processes.
• Provide exceptional service and build positive relationships with clients and stakeholders.

Profile

A successful Collections Account Manager should have:

• Previous experience in collections or account management within the financial services sector.
• Strong knowledge of accounting and finance principles.
• Excellent communication and negotiation skills.
• Attention to detail and the ability to manage multiple tasks effectively.
• Proficiency with relevant software and systems for managing accounts and collections.
• A proactive approach to identifying and resolving issues efficiently.
• Strong communication skills: Ability to effectively negotiate and handle difficult conversations with clients.
• Persistence and resilience: Capable of managing rejection and maintaining a positive attitude.
• Attention to detail: Ensures accurate record-keeping and compliance with regulations.
• Problem-solving abilities: Finds creative solutions to help clients manage their debts.
• Customer service orientation: Balances firm debt recovery with excellent client support.
• Financial acumen: Understands financial products and regulatory requirements.

Job Offer

• Competitive salary ranging from 35,000 to 40,000 per annum.
• Permanent position within a reputable organisation in Richmond.
• Opportunities for professional development and growth in the financial services industry.
• Supportive company culture with a focus on excellence and accountability.
• Generous holiday allowance and additional employee benefits.

Benefits:

1. 25 days holiday
2. 13.8% non-contributory pension
3. Option to take up to 5.8% of pension as cash
4. Life assurance
5. Income protection
6. Private medical and dental cover (BUPA)
7. Wellbeing app & employee assistance line
8. Travel insurance
9. Eye test contribution
10. Discounted gym membership
11. Long service awards (annual leave)
12. Buy/sell holiday
13. Cycle to work scheme
14. Discounted parking
15. Flu vaccinations
16. Season ticket loan
17. Hybrid working
18. Summer & winter socials

If you are ready to take the next step in your career as a Collections Account Manager, we encourage you to apply now!