Temporary Homeownership Manager

Job Title: Temporary Homeownership Manager
Location: Greater Manchester
Contract Type: Temporary (6 months)
Driving Required: Yes

Are you ready to make a meaningful impact in the housing sector? Our client is seeking a dynamic and enthusiastic Temporary Homeownership Manager to lead a team of Home Ownership Specialists in delivering top-notch leasehold and property management services. If you have a passion for customer service and a knack for effective management, this role is perfect for you!

What You'll Do:
As the Temporary Homeownership Manager, you will play a pivotal role in ensuring that customers receive a professional, cost-effective, and high-quality service. Your responsibilities will include:

• Leasehold Management: Deliver outstanding leasehold management services, including Right to Buy and Right to Acquire, ensuring customer satisfaction and value for money.
• Customer Service Excellence: Ensure that our customers experience high-quality service tailored to their needs, with effective communication and easy access to services.
• Service Charges Management: Accurately set management fees and service charges, ensuring financial controls and maintaining appropriate balances in sinking funds.
• Collaboration: Work closely with colleagues to deliver planned works effectively and continuously improve services.
• Performance Monitoring: Track and report on performance metrics, fostering a culture of continuous improvement within the team.
• Leadership & Culture Change: Manage team resources and budgets to achieve performance targets while promoting our core values of respect, creativity, and excellence.

Who You Are:
We're looking for someone who:

• Has experience in managing and developing teams to meet objectives.
• Is committed to delivering exceptional customer service.
• Possesses strong knowledge of leasehold management and property maintenance.
• Is an excellent communicator, both written and verbal, with the ability to influence stakeholders.
• Has strong analytical skills and can handle financial information effectively.
• Holds a Full UK Driving Licence and has access to a car.

Perks of the Role:

• Hybrid and Remote Working: Enjoy the flexibility of working from home while also connecting with your team in the office at least once a week.
• Professional Development: Take advantage of opportunities for growth and skill enhancement in a supportive environment.
• Positive Work Culture: Join a team that values respect, creativity, and excellence in everything they do!

Qualifications:

• Essential: A-level standard or equivalent qualification/experience.
• Desirable: Property-related degree or qualification; IRPM level 3 or above.

Contact Liam Jones on (phone number removed) or (url removed)