Technology Support Manager (MAC)

Technology Support Manager (MAC)

Leeds - 2 days on-site (flexible)
12-month contract
625/day (via umbrella)

Join one of the UK's largest digital transformation programmes, where over 90,000 users are being offered the chance to transition from Windows to Mac - and around 50% are expected to make the move.

This is a rare opportunity for a Mac-savvy technology leader to join a dynamic service desk team and play a pivotal role in this shift. You won't just support users - you'll help shape the Mac experience across the organisation by training others and leading from the front.

What you'll be doing:

• Acting as the Mac subject matter expert on the service desk
• Resolving tickets and queries related to Mac usage and setup
• Training and mentoring other engineers to build internal Mac capability
• Supporting a high-volume, fast-paced enterprise environment

What we're looking for:

• Extensive MAC expertise in enterprise settings
  Strong service desk/help desk experience
  Knowledge of ServiceNow or similar ticketing platforms
  A collaborative mindset with a passion for upskilling others

This is an impactful, high-visibility role where you'll be supporting a major tech upgrade and making a real difference to how thousands of colleagues work.

Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.