POS and Product Manager

POS and Product Manager

Salary: 55k + 20% bonus

Location: London, UK

Role Profile

An exciting opportunity to work within a fast-paced and growing organisation to create a new team supporting the POS and Product Management functions within the business.

The team will be responsible for all technical configuration, documentation, supporting user acceptance testing and assisting in guaranteeing successful support to the service desk regarding both POS and product.

The team will also be responsible for the product management lifecycle, from inventory item creation through to POS product setup, including delivery and click & collect menus and potentially expanding into kiosk and digital menu board management.

Responsibilities

• Lead and oversee all day-to-day POS configurations and integrated applications, including new locations and users, menu and menu rollout implementation, promotions & offer deployment.
• Responsible for the ultimate integrity of the POS system and maximizing the overall usefulness of the system for a variety of users.
• Maintain the home delivery & mobile online ordering platforms and integrations with restaurant POS systems.
• Identify and resolve POS issues with vendors and internal teams.
• Create, maintain and revise technical documentation. Update and communicate to Operations team and other stakeholders when required.
• Support ongoing operational processes such as restaurant openings, training & menu roll outs.
• Documentation of policies, procedures and processes to ensure information is accurate and up to date.
• Creating and maintaining strong system controls and user permissions.
• Evaluate current business processes and identify ways to improve productivity, reduce costs, and ensure that resources are effectively being utilised.
• Adapt quickly and effectively to procedural changes and assist with other special projects.
• Coordinate activities with other departments to ensure proper approval, requirements, configuration and testing procedures are followed.
• Own projects as a POS Subject Matter Expert and ensure projects are completed on time.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.