Tenant Liaison Officer

RG SetSquare is looking for TENANT LIAISON OFFICER to work for a well-established prestige, social housing contractor that has been trading for over 90 years. They specialise in servicing long-term planned maintenance & refurbishments works, cyclical decorations and major works.

As a Tenant Liaison Officer, you will be responsible for directly engaging with residents to build strong relationships and ensure they are informed about upcoming and ongoing construction projects that may affect them. Your role will involve keeping residents updated with the latest news and addressing any concerns they may have throughout the refurbishment process. This a customer-facing environment.

Location:

You will be responsible for covering various locations in and around the North London area, including Islington, Hackney, Dalston, and Enfield.

Key Responsibilities:

• Responsible for supporting site or contract with liaison between customers, clients and wider community
• Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act
• Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
• Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers.
• Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required.
• Carry out face to face site visits with client and customers
• Dealing with complaints and resolving concerns in a positive manner
• Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems

• Handling and addressing resident's concerns and complaints due to access arrangements, delays or changes in works affecting their homes.
• Advise and update managers of the likely effects of capital works on residents.
• Build strong relationships with residents to ensure smooth project execution.
• Participating in meetings alongside the construction team to discuss planned construction works to ensure smooth communication across all departments.
• Collaborate with team Tenant Liaison Officers to ensure efficiency in project execution.
• Arranging appointments for painters and subcontractors, where necessary.

What we are looking for:

• TLO/ RLO Social Housing Experience
• Full UK Manual Driving License ( minimum points)
• Business Mileage covered
• Strong face-to-face customer service experience
• Confident, calm, and adaptable communicator
• Excellent time management and organisational skills
• Ability to engage effectively with diverse communities
• Basic IT proficiency
• Basic DBS

Working Hours:

• Monday - Friday
• 8:00 AM - 4:30 PM
• 37.5 hours per week

Job Types: Full-time, Temporary to Permanent

Pay: 30k - 32K

RG Setsquare is acting as an Employment Business in relation to this vacancy.