Housing Officer

Job Reference: 6977
Salary: 19,459 - 23,108 per year (equivalent to 32,000 - 38,000 FTE)
Location: Bournemouth
Contract Type: Permanent
Working Hours: Part Time - 22.5 hours/week (including Wednesday and Thursday)

Our client has an exciting opportunity for a Housing Officer to join their team, covering Bournemouth, Christchurch, and Poole. This is a part-time, permanent position, offering flexibility with a mix of home working, office-based work, and customer visits.

You'll manage your own diary and play a key role in delivering a professional, high-quality housing management service across a mixed tenure portfolio.

• Manage a varied caseload including anti-social behaviour, tenancy breaches, fraud, safeguarding, and neighbourhood issues
• Deliver excellent customer service and contribute to a 90%+ customer satisfaction rate
• Work collaboratively with internal teams and external partners to resolve issues
• Support the development of safe, inclusive, and sustainable communities
• Balance day-to-day casework with project-based community initiatives

• Experience managing complex caseloads in a customer-facing environment
• Strong communication and problem-solving skills
• Knowledge or experience in housing management services
• Proficiency with IT systems, including Microsoft Office
• Ability to build effective relationships with colleagues, contractors, and partner agencies
• A full UK driving licence and access to your own vehicle
• Willingness to undergo a DBS check

• 450 annual flexible benefits pot
• Flexible working arrangements
• 25 days holiday + bank holidays (rising to 30 days with service)
• Option to buy/sell holiday
• Generous pension scheme (up to 12% employer match)
• Life cover from day one
• Recognition scheme with retail vouchers
• Wellbeing discounts including gym memberships
• A supportive, inclusive, and development-focused work environment