Job Description
Join our team as a Lettings Officer and help manage a unique and varied property portfolio across Cornwall. You'll play a key role in delivering a professional lettings service, working with a supportive team and a wide range of property experts. If you're organised, people-focused, and ready to make a difference, we'd love to hear from you.
What it's like to work here
You'll work closely with a range of property professionals, including Estate Managers and Building Surveyors, to help manage residential and other lettings. You'll report to an Estate Manager and be part of a small, supportive team responsible for managing our Let Estate in Cornwall.
Your main base will be our Regional Office at Lanhydrock. However, you'll frequently work remotely and from other National Trust locations throughout Cornwall. You'll be expected to travel extensively throughout Cornwall, so a full, clean UK driving licence is essential.
You'll work 30 hours a week. There is flexibility over hours per day - we'll discuss this in more detail at interview.
What you'll be doing
You'll deliver a comprehensive and professional lettings service, working collaboratively with property professionals such as Estate Managers and Building Surveyors.
This includes all aspects of the lettings and property management process - from marketing and credit checks to preparing schedules of condition, carrying out rent reviews, and supporting property repairs and renovations.
Who we're looking for
We'd love to hear from you if you have:
- Accreditation from ARLA (Association of Residential Letting Agents), or currently working towards this or a similar recognised qualification.
- Practical experience working in residential lettings, with a clear understanding of the lettings process and environment.
- Basic knowledge of residential property repairs and refurbishment, including the ability to help prepare simple specifications for work.
- Awareness of the legal requirements related to letting residential property.
- Ability to provide accurate data to support decision-making by managers and the wider team.
- Experience using IT systems for everyday tasks (e.g. email, document management, spreadsheets).
- Ability to manage and analyse data accurately and efficiently.
- Experience in organising and presenting information, with good written and verbal communication skills.
- Ability to build trust, deliver a high quality service and work collaboratively.
The package
The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
