Job Description
Are you a highly skilled, flexible and dynamic Housing Assistant looking to work for a reputable organisation? Adecco Housing is seeking an experienced Housing Assistant on a temporary basis to be the first point of contact for members of the public, tenants, leaseholders and contractors with a housing enquiry and will be responsible for the delivery of an informed and courteous customer advice & information service.
Working within a small organisation means that you will have the unique opportunity to understand, shape and make a real difference to the organisation and the tenants.
Job Title: Housing Administrator
Location: Camden, London
Rate: 11.50- 12.30 per hour
Contract: 3-month temporary contract (potential to extend)
Hours: Monday-Friday, 9:00 AM-5:00 PM (office-based)
(THIS IS A F/T OFFICE BASED ROLE)
Key Responsibilities:
Maintain and update accurate tenancy and property records across housing systems
Provide administrative support to Housing Staff and managers in daily tasks
Handle and monitor email inboxes, logging and escalating queries as required
Liaise with tenants regarding tenancy queries, appointments, rent issues, and complaints
Support in the logging, tracking, and resolution of ASB (anti-social behaviour) cases
Co-ordinate repair requests, liaising with contractors and scheduling access
Update voids and lettings logs and ensure compliance with re-let processes
Process and prepare correspondence including warning letters, arrears notices, and other documentation
Minute internal meetings and ensure accurate follow-up on actions
Support the onboarding of new tenants and maintain compliance documentation
Assist in rent account administration and service charge enquiries
Contribute to data audits and reporting tasks as required
Deliver excellent customer service in person, by phone, and in writing
Ideal Candidate Will Have:
Experience in housing administration or within a public sector or local authority setting
Familiarity with housing systems such as Northgate, Orchard, Capita, or similar
Strong written and verbal communication skills
Good organisational skills and the ability to prioritise workload
A positive, can-do attitude and the ability to work collaboratively
Immediate availability or a short notice period
We're looking to fill this role urgently with interviews arranged promptly. Apply today to be considered.
We are Adecco Housing, part of The Adecco Group. As a consciously inclusive recruiter we want to ensure that we are committed to making the future work for everyone. As a people business we put our expertise and energy into improving everyone's chances of being part of the world of work. Accessibility is important to us, so please let the Consultant know if you will require any adjustments to be made to support you best when applying for this role.
Don't miss out on this fantastic opportunity to join the team as a Housing Assistant, click 'Apply' now!
