Job Description
Payroll Team Lead
Are you a payroll professional ready to step into a leadership role where your skills will shape the client experience from day one? We're hiring a Payroll Team Lead to take charge of onboarding new payroll clients and leading a high-performing team through critical project transitions. This is your chance to join one of the UK's most forward-thinking SaaS companies, delivering cutting-edge payroll solutions from the heart of Manchester.
The Opportunity
As Payroll Team Lead, you'll be the driving force behind successful client onboarding. You'll take ownership of the full implementation lifecycle -guiding both clients and your team through setup, planning, and delivery with precision. This isn't just about hitting deadlines -it's about creating a streamlined, confident onboarding experience for every customer.
You'll manage people and projects simultaneously, setting the tone for operational excellence and ensuring your team performs at a consistently high level.
Why This Role Stands Out
Join an award-winning, global software business
Work within one of the UK's most progressive and tech-driven payroll bureaus
Step into a modern and fast-paced work environment built around collaboration
Unlock clear and exciting career development pathways
What You'll Be Responsible For
Leading and developing a team of onboarding specialists through regular check-ins, coaching, and reviews
Planning and delivering structured onboarding projects, balancing resources and timelines across multiple clients
Serving as a key point of contact during implementation-educating clients and building confidence in both service and system
Setting team goals, defining KPIs, and actively managing performance metrics
Maintaining documentation and process maps to ensure consistency across all onboarding activity
Monitoring team productivity and reporting performance daily
Ensuring SLA and compliance standards (including GDPR) are met across all interactions
Supporting your team through training, onboarding new hires, and managing workload across absences or high-demand periods
Taking responsibility for onboarding targets, including managing the go-live delivery pipeline (16-20 onboardings/month)
Driving quality through call audits, file reviews, and proactive risk management
What You Bring
Leadership experience within a payroll environment
A strong understanding of the importance of accuracy, compliance, and service excellence
Confident communicator who can manage stakeholder expectations and support team development
Naturally organised and metrics-focused, with a hands-on approach to solving problems
Awareness of UK payroll legislation and onboarding best practices
What You'll Get in Return
Competitive salary
Profit share scheme
25 days holiday + bank holidays (plus holiday increases after 2 and 5 years)
Day off on your birthday
Royal London pension & life insurance
On-site gym
Access to Employee Assistance Programme
Bright Exchange discounts (retail & more)
Company incentives and team-based rewards
Career development and learning from an experienced, collaborative team
Brand-new Manchester City Centre offices
Want to hear more about this role? Apply directly or email (url removed) or call on (phone number removed) and ask for Jaemiel De Guzman to discuss the role further.
INDPAYN
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