Visitor Experience Officer

Being a Visitor Experience Officer for the National Trust is all about people- connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

We're currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2025.

What it's like to work here

You'll be reporting to the Visitor Operations & Experience Manager, at the Stowe & Aylesbury Vale portfolio, working in the Visitor Experience Team. You'll be based primarily at Claydon House, and on average one day a week spent at Stowe Gardens. This is an annualised contract, with more time being spent at Claydon House during open season.

Claydon has been occupied by the Verney family for more than 550 years; the place is testament to their fascinating fluctuating fortunes, from their close involvement in the English Civil War to the family connection with Florence Nightingale.

What you'll be doing

As Visitor Experience Officer, your role is to help deliver the day to day visitor operation and experience. You'll achieve this through exceptional welcome and service, walking the visitor journey, talking to visitors, supporting volunteers, cleaning and maintaining signage, and being the eyes and ears of the operations team. You'll be responsible for supporting the planning and delivery of interpretation and programming (, and liaise closely with the Marcomms Officer to help build Claydon's profile. The role also includes duty management and volunteer management.

Who we're looking for

We'd love to hear from you if you're:

• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places