ABOUT US LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers! ROLE SUMMARY Do you enjoy partnering with commercial leaders to shape high-value deals, influence business decisions and drive commercial performance? As Director, Finance Commercial Operations, we will look to you to lead the Commercial Operations agenda for Sales & Account Management (SAM), partnering with regional commercial leaders, deal teams and business divisions to support growth, profitability and strong customer outcomes. We work closely with our commercial teams to provide financial oversight on customer deals, ensuring decisions align with business objectives, pricing frameworks, licensing models, commercial policy and regulatory requirements. The role plays a central part in deal governance, providing recommendations on deal structures, approvals, risk considerations and commercial outcomes while working across Legal, Product, Tax, Order Management, Compliance, Credit Management and Commercial Policy to help ensure agreements are practical, commercially sound and executable. We are committed to creating consistency in how commercial decisions are made across our markets. This role supports the interpretation and application of commercial policies, manages exceptions and helps deliver global initiatives locally. It also leads annual price increase activity, balancing customer needs with commercial objectives to maximise value and performance. Working closely with Sales & Account Management teams, the successful candidate will help strengthen negotiation strategies, financial outcomes and deal quality while supporting improvements to commercial processes, governance materials and team capability. In addition to its commercial responsibilities, this role provides leadership for a geographically dispersed team of approximately 17 professionals located across multiple regions. The successful candidate will create a collaborative and high-performing environment, setting clear priorities, supporting professional development and ensuring consistent execution across locations. Working across different cultures, time zones and business priorities, they will foster engagement, strengthen capability and build a team culture focused on accountability, customer outcomes and continuous improvement. Leadership responsibilities include resource planning, workload prioritisation, performance management, escalation support, talent development and succession planning. The role requires a leader who can balance day-to-day operational excellence with longer-term capability building and organisational effectiveness. WHAT YOU'LL BRING We are looking for a commercially minded leader with the judgement to balance growth, profitability, risk and customer outcomes in complex situations. Success in this role requires the ability to influence senior stakeholders, build alignment across Finance, Sales, Product, Legal and Operations, and translate complex information into clear, practical recommendations. Strong collaboration, attention to detail and sound decision-making are essential. We value individuals who take ownership, build strong relationships across teams and geographies, and look for opportunities to simplify processes and improve outcomes. The successful candidate will also be an experienced people leader with a proven ability to lead, motivate and develop large, geographically dispersed teams. They will be comfortable managing performance, coaching individuals at different stages of their careers, navigating complex stakeholder environments and creating alignment across regions. The ability to build trust, promote collaboration and maintain engagement within a global matrix organisation will be critical to success. Above all, candidates should demonstrate LSEG's values of Integrity, Partnership, Excellence and Change through their approach to leadership, decision-making and teamwork. KNOWLEDGE & SKILLS A strong understanding of commercial finance, deal governance, pricing, profitability analysis and business performance drivers is essential. Experience reviewing and approving complex customer deals, including commercial exceptions, licensing considerations, contractual terms and risk trade-offs, will be highly valued. Strong analytical, financial modelling and Excel skills are also important, alongside the ability to interpret large volumes of commercial and performance data. Strong people leadership experience is equally important. Candidates should demonstrate success leading multi-location teams within global organisations, managing resources effectively, balancing competing priorities and developing talent at scale. The ability to create an inclusive culture, drive accountability, enhance team capability and lead through change will be highly valued. Knowledge of sales, order management, billing, product and quote-to-cash processes would be advantageous, as would experience working within regulated environments where controls, compliance, tax and reporting requirements are key considerations. We encourage candidates who have helped deliver operational improvements, governance enhancements or commercial transformation initiatives within global, matrixed organisations. QUALIFICATIONS & EXPERIENCE Degree in Finance, Economics, Mathematics, Engineering, Business or a related discipline, or equivalent professional experience. Significant experience in Finance, Commercial Operations, Sales Finance, Commercial Policy, Strategy, Deal Desk, Legal, Product, Order Management or a similar commercial environment, with a track record of influencing senior partners and supporting complex business decisions. Significant experience operating within global, matrixed organisations and leading geographically dispersed teams. This should include performance management, coaching, workforce planning, capability development, succession planning and escalation management. Demonstrated success leading larger teams across multiple locations, creating high-performing and engaged environments while delivering consistent operational and commercial outcome. CAREER STAGE Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas . click apply for full job details
Aug 26, 2026
Full time
ABOUT US LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers! ROLE SUMMARY Do you enjoy partnering with commercial leaders to shape high-value deals, influence business decisions and drive commercial performance? As Director, Finance Commercial Operations, we will look to you to lead the Commercial Operations agenda for Sales & Account Management (SAM), partnering with regional commercial leaders, deal teams and business divisions to support growth, profitability and strong customer outcomes. We work closely with our commercial teams to provide financial oversight on customer deals, ensuring decisions align with business objectives, pricing frameworks, licensing models, commercial policy and regulatory requirements. The role plays a central part in deal governance, providing recommendations on deal structures, approvals, risk considerations and commercial outcomes while working across Legal, Product, Tax, Order Management, Compliance, Credit Management and Commercial Policy to help ensure agreements are practical, commercially sound and executable. We are committed to creating consistency in how commercial decisions are made across our markets. This role supports the interpretation and application of commercial policies, manages exceptions and helps deliver global initiatives locally. It also leads annual price increase activity, balancing customer needs with commercial objectives to maximise value and performance. Working closely with Sales & Account Management teams, the successful candidate will help strengthen negotiation strategies, financial outcomes and deal quality while supporting improvements to commercial processes, governance materials and team capability. In addition to its commercial responsibilities, this role provides leadership for a geographically dispersed team of approximately 17 professionals located across multiple regions. The successful candidate will create a collaborative and high-performing environment, setting clear priorities, supporting professional development and ensuring consistent execution across locations. Working across different cultures, time zones and business priorities, they will foster engagement, strengthen capability and build a team culture focused on accountability, customer outcomes and continuous improvement. Leadership responsibilities include resource planning, workload prioritisation, performance management, escalation support, talent development and succession planning. The role requires a leader who can balance day-to-day operational excellence with longer-term capability building and organisational effectiveness. WHAT YOU'LL BRING We are looking for a commercially minded leader with the judgement to balance growth, profitability, risk and customer outcomes in complex situations. Success in this role requires the ability to influence senior stakeholders, build alignment across Finance, Sales, Product, Legal and Operations, and translate complex information into clear, practical recommendations. Strong collaboration, attention to detail and sound decision-making are essential. We value individuals who take ownership, build strong relationships across teams and geographies, and look for opportunities to simplify processes and improve outcomes. The successful candidate will also be an experienced people leader with a proven ability to lead, motivate and develop large, geographically dispersed teams. They will be comfortable managing performance, coaching individuals at different stages of their careers, navigating complex stakeholder environments and creating alignment across regions. The ability to build trust, promote collaboration and maintain engagement within a global matrix organisation will be critical to success. Above all, candidates should demonstrate LSEG's values of Integrity, Partnership, Excellence and Change through their approach to leadership, decision-making and teamwork. KNOWLEDGE & SKILLS A strong understanding of commercial finance, deal governance, pricing, profitability analysis and business performance drivers is essential. Experience reviewing and approving complex customer deals, including commercial exceptions, licensing considerations, contractual terms and risk trade-offs, will be highly valued. Strong analytical, financial modelling and Excel skills are also important, alongside the ability to interpret large volumes of commercial and performance data. Strong people leadership experience is equally important. Candidates should demonstrate success leading multi-location teams within global organisations, managing resources effectively, balancing competing priorities and developing talent at scale. The ability to create an inclusive culture, drive accountability, enhance team capability and lead through change will be highly valued. Knowledge of sales, order management, billing, product and quote-to-cash processes would be advantageous, as would experience working within regulated environments where controls, compliance, tax and reporting requirements are key considerations. We encourage candidates who have helped deliver operational improvements, governance enhancements or commercial transformation initiatives within global, matrixed organisations. QUALIFICATIONS & EXPERIENCE Degree in Finance, Economics, Mathematics, Engineering, Business or a related discipline, or equivalent professional experience. Significant experience in Finance, Commercial Operations, Sales Finance, Commercial Policy, Strategy, Deal Desk, Legal, Product, Order Management or a similar commercial environment, with a track record of influencing senior partners and supporting complex business decisions. Significant experience operating within global, matrixed organisations and leading geographically dispersed teams. This should include performance management, coaching, workforce planning, capability development, succession planning and escalation management. Demonstrated success leading larger teams across multiple locations, creating high-performing and engaged environments while delivering consistent operational and commercial outcome. CAREER STAGE Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas . click apply for full job details
Wolt and Roo operate under the DoorDash umbrella, and Customer Support sits at the intersection of brand experience, unit economics and long-term growth. This role owns the strategy on: Where should we operate support, at what scale, and at what cost, across a rolling multi-year horizon? How do we architect frontline service design to be AI-ready as frontline tooling evolves, deliver best-in-class customer experience, and remain cost-efficient? How do we manage our workforce with precision, eliminating waste, consolidating overlapping structures, and continuously improving headcount efficiency through automation and org redesign? This is a permanent leadership role. The person in this seat will own network strategy, service design and workforce management as a continuous discipline, embedding deeply into Wolt, Roo and DoorDash technology stacks, building and refreshing the financial and operational case for change, and evolving the execution roadmap as the business, technology and market shift. Scope of ResponsibilityA. Support Service Design Own the demand and supply planning, and scheduling for the network, partnering deeply with upstream business owners and defect elimination to enable forecasting accuracy. Own ongoing assessment of how service is structured and delivered at the frontline across both brands. Maintain the role architecture map: what roles exist, what they do, where they overlap. Evaluate how tools (CRM, WFM, knowledge base, AI tools, ticketing) enable or constrain frontline roles, and keep this view current as tooling changes. Own and evolve the target-state frontline model aligned to AI-augmented ways of working. Continuously run gap analysis: current state vs. target state, with prioritised interventions. B. Support Site Strategy Own the support site footprint across both brands as an ongoing portfolio. Maintain and refresh strategic site scenarios across cost, quality, risk and scalability as conditions change. Own the financial model underpinning site strategy: OpEx, CapEx, transition cost, and planning cycles. Continuously assess BPO vs. in-house mix, nearshore vs. offshore trade-offs, and consolidation opportunities. Bring forward exec-ready recommendations as circumstances warrant, with clear pros, cons and decision criteria. Keep the site strategy framed against contact volume reduction through automation. C. Workforce Management Transformation Own WFM maturity across both brands on an ongoing basis: demand forecasting, capacity planning, scheduling, real-time management. Identify and close tooling gaps and duplication across Wolt and Roo WFM stacks. Own and evolve the consolidated WFM target operating model. Own the continuous efficiency case, driven through: Org consolidation: merging duplicated WFM roles across the two brands. Contact automation: defect elimination and end-to-end customer-facing automation. AI-assisted agent workflows: human-in-the-loop bot interfaces, AI-guided resolution, next-best-action tools. Scheduling and real-time optimisation via AI/ML tooling. Own tooling requirements and vendor strategy (shortlists, entries, exits) as an ongoing responsibility. D. DoorDash Technology Integration Maintain deep, current working knowledge of DoorDash's support technology stack. Continuously translate technology capabilities into concrete business levers for the Wolt and Roo context. Own the dependency map between integration milestones and the Support transformation roadmap. Flag risks early where integration timelines could affect strategy execution. E. Execution Planning Own the rolling execution plan: prioritised initiatives, owners, investment, expected outcomes, refreshed as priorities shift. Own the forward-looking roadmap: strategic bets, sequencing logic, capability-build requirements. Own stakeholder alignment across Support Operations, Product, Finance and People functions on an ongoing basis. Core Ongoing Responsibilities & Outcomes Current state visibility: Maintain a living view of service design, site footprint, financial planning cycles and WFM maturity across Wolt & Roo, with an opinionated, forward-looking perspective on where the network needs to go. DoorDash technology translation: Continuously map DoorDash technology capabilities to Wolt/Roo business levers, tracking upstream product, tooling and integration roadmaps and their implications for network design. Support site strategy: Maintain a multi-year scenario model with full financial analysis, pros & cons, and a standing recommended path, developed in partnership with the wider Strategy and Operations organisation. Planning mechanisms: Own and run weekly, monthly, quarterly and annual mechanisms for demand and supply planning (long and short term) and scheduling/real-time management, optimising for customer experience and efficiency, with clear visibility for executive leadership. WFM transformation: Own the consolidated operating model, tooling spec, and the efficiency case for the organisation, with signed-off financial projections refreshed as the business evolves. Roadmap ownership: Maintain a rolling forward roadmap covering strategic sequencing, capability investments, and automation maturity milestones, ratified through regular leadership review. Stakeholder alignment: Keep all key workstream owners briefed, committed and clear on accountabilities on an ongoing basis. All recommendations must be underpinned by a financial model, and must be decision-ready on first presentation. Operating Rhythm Embed & Orient (ongoing as scope evolves): Maintain stakeholder maps; stay immersed in Wolt, Roo & DoorDash systems; keep baseline data current; revisit scope and success criteria as the business changes. Diagnose: Continuously reassess current state across all workstreams; keep DoorDash tech translation current; surface risks and quick wins as they emerge. Design & Model: Maintain and evolve site strategy scenarios, the frontline service design blueprint, the WFM target model, and supporting financial models. Synthesise & Align: Run regular executive forums and stakeholder sign-off cycles. Roadmap & Continuity: Maintain the forward roadmap; ensure knowledge is embedded across the team rather than concentrated in one person. Required CompetenciesCompetencyWhat Good Looks Like Strategic clarity Translates complexity into a small number of decisive choices. Never produces a report that fails to recommend. Financial rigour Builds robust P&L and scenario models independently. Understands how operational levers flow to unit economics. CX & support operations depth Credible across service design, contact centre strategy, WFM and automation. AI & tooling fluency Understands AI automation in a CX context: IVR/chatbot design, agent assist tools, LLM-powered workflows. Speed to competence Gets up to speed fast on unfamiliar technology stacks. Can read a product and understand business implications without hand-holding. Stakeholder influence Earns trust quickly at VP level and above. Drives alignment without authority. Comfortable challenging conventional thinking. Structured communication Writes concisely and presents with clarity. Operator's mindset Thinks in outcomes and owns them over time. Experience ProfileEssential 10+ years in customer support strategy, CX operations or contact centre consulting/leadership. Demonstrable experience designing and executing site strategy at scale (multi-site, multi-brand, international). Deep workforce management expertise: forecasting, capacity planning, scheduling, real-time management. Experience leading or sponsoring automation programmes, contact reduction, chatbot, AI agent-assist. Track record of delivering headcount efficiencies without degrading quality. Strong financial modelling capability, built business cases independently. Experience working inside or alongside a fast-growth tech company or marketplace. Highly Desirable Direct experience in food delivery, logistics or three-sided marketplace support. Prior exposure to DoorDash, Wolt or comparable platforms. Background delivering inside complex integrations or M&A contexts. Familiarity with WFM platforms (e.g. Verint, AWS Connect, Assembled, Calibrio) and CX tooling (e.g. Zendesk, Intercom). Ways of Working This is a hands-on leadership role. The role requires deep, ongoing immersion in internal data, systems and teams. All recommendations must arrive decision-ready. The role operates with a high degree of autonomy, with regular visibility to leadership through written updates and reviews . click apply for full job details
Aug 26, 2026
Full time
Wolt and Roo operate under the DoorDash umbrella, and Customer Support sits at the intersection of brand experience, unit economics and long-term growth. This role owns the strategy on: Where should we operate support, at what scale, and at what cost, across a rolling multi-year horizon? How do we architect frontline service design to be AI-ready as frontline tooling evolves, deliver best-in-class customer experience, and remain cost-efficient? How do we manage our workforce with precision, eliminating waste, consolidating overlapping structures, and continuously improving headcount efficiency through automation and org redesign? This is a permanent leadership role. The person in this seat will own network strategy, service design and workforce management as a continuous discipline, embedding deeply into Wolt, Roo and DoorDash technology stacks, building and refreshing the financial and operational case for change, and evolving the execution roadmap as the business, technology and market shift. Scope of ResponsibilityA. Support Service Design Own the demand and supply planning, and scheduling for the network, partnering deeply with upstream business owners and defect elimination to enable forecasting accuracy. Own ongoing assessment of how service is structured and delivered at the frontline across both brands. Maintain the role architecture map: what roles exist, what they do, where they overlap. Evaluate how tools (CRM, WFM, knowledge base, AI tools, ticketing) enable or constrain frontline roles, and keep this view current as tooling changes. Own and evolve the target-state frontline model aligned to AI-augmented ways of working. Continuously run gap analysis: current state vs. target state, with prioritised interventions. B. Support Site Strategy Own the support site footprint across both brands as an ongoing portfolio. Maintain and refresh strategic site scenarios across cost, quality, risk and scalability as conditions change. Own the financial model underpinning site strategy: OpEx, CapEx, transition cost, and planning cycles. Continuously assess BPO vs. in-house mix, nearshore vs. offshore trade-offs, and consolidation opportunities. Bring forward exec-ready recommendations as circumstances warrant, with clear pros, cons and decision criteria. Keep the site strategy framed against contact volume reduction through automation. C. Workforce Management Transformation Own WFM maturity across both brands on an ongoing basis: demand forecasting, capacity planning, scheduling, real-time management. Identify and close tooling gaps and duplication across Wolt and Roo WFM stacks. Own and evolve the consolidated WFM target operating model. Own the continuous efficiency case, driven through: Org consolidation: merging duplicated WFM roles across the two brands. Contact automation: defect elimination and end-to-end customer-facing automation. AI-assisted agent workflows: human-in-the-loop bot interfaces, AI-guided resolution, next-best-action tools. Scheduling and real-time optimisation via AI/ML tooling. Own tooling requirements and vendor strategy (shortlists, entries, exits) as an ongoing responsibility. D. DoorDash Technology Integration Maintain deep, current working knowledge of DoorDash's support technology stack. Continuously translate technology capabilities into concrete business levers for the Wolt and Roo context. Own the dependency map between integration milestones and the Support transformation roadmap. Flag risks early where integration timelines could affect strategy execution. E. Execution Planning Own the rolling execution plan: prioritised initiatives, owners, investment, expected outcomes, refreshed as priorities shift. Own the forward-looking roadmap: strategic bets, sequencing logic, capability-build requirements. Own stakeholder alignment across Support Operations, Product, Finance and People functions on an ongoing basis. Core Ongoing Responsibilities & Outcomes Current state visibility: Maintain a living view of service design, site footprint, financial planning cycles and WFM maturity across Wolt & Roo, with an opinionated, forward-looking perspective on where the network needs to go. DoorDash technology translation: Continuously map DoorDash technology capabilities to Wolt/Roo business levers, tracking upstream product, tooling and integration roadmaps and their implications for network design. Support site strategy: Maintain a multi-year scenario model with full financial analysis, pros & cons, and a standing recommended path, developed in partnership with the wider Strategy and Operations organisation. Planning mechanisms: Own and run weekly, monthly, quarterly and annual mechanisms for demand and supply planning (long and short term) and scheduling/real-time management, optimising for customer experience and efficiency, with clear visibility for executive leadership. WFM transformation: Own the consolidated operating model, tooling spec, and the efficiency case for the organisation, with signed-off financial projections refreshed as the business evolves. Roadmap ownership: Maintain a rolling forward roadmap covering strategic sequencing, capability investments, and automation maturity milestones, ratified through regular leadership review. Stakeholder alignment: Keep all key workstream owners briefed, committed and clear on accountabilities on an ongoing basis. All recommendations must be underpinned by a financial model, and must be decision-ready on first presentation. Operating Rhythm Embed & Orient (ongoing as scope evolves): Maintain stakeholder maps; stay immersed in Wolt, Roo & DoorDash systems; keep baseline data current; revisit scope and success criteria as the business changes. Diagnose: Continuously reassess current state across all workstreams; keep DoorDash tech translation current; surface risks and quick wins as they emerge. Design & Model: Maintain and evolve site strategy scenarios, the frontline service design blueprint, the WFM target model, and supporting financial models. Synthesise & Align: Run regular executive forums and stakeholder sign-off cycles. Roadmap & Continuity: Maintain the forward roadmap; ensure knowledge is embedded across the team rather than concentrated in one person. Required CompetenciesCompetencyWhat Good Looks Like Strategic clarity Translates complexity into a small number of decisive choices. Never produces a report that fails to recommend. Financial rigour Builds robust P&L and scenario models independently. Understands how operational levers flow to unit economics. CX & support operations depth Credible across service design, contact centre strategy, WFM and automation. AI & tooling fluency Understands AI automation in a CX context: IVR/chatbot design, agent assist tools, LLM-powered workflows. Speed to competence Gets up to speed fast on unfamiliar technology stacks. Can read a product and understand business implications without hand-holding. Stakeholder influence Earns trust quickly at VP level and above. Drives alignment without authority. Comfortable challenging conventional thinking. Structured communication Writes concisely and presents with clarity. Operator's mindset Thinks in outcomes and owns them over time. Experience ProfileEssential 10+ years in customer support strategy, CX operations or contact centre consulting/leadership. Demonstrable experience designing and executing site strategy at scale (multi-site, multi-brand, international). Deep workforce management expertise: forecasting, capacity planning, scheduling, real-time management. Experience leading or sponsoring automation programmes, contact reduction, chatbot, AI agent-assist. Track record of delivering headcount efficiencies without degrading quality. Strong financial modelling capability, built business cases independently. Experience working inside or alongside a fast-growth tech company or marketplace. Highly Desirable Direct experience in food delivery, logistics or three-sided marketplace support. Prior exposure to DoorDash, Wolt or comparable platforms. Background delivering inside complex integrations or M&A contexts. Familiarity with WFM platforms (e.g. Verint, AWS Connect, Assembled, Calibrio) and CX tooling (e.g. Zendesk, Intercom). Ways of Working This is a hands-on leadership role. The role requires deep, ongoing immersion in internal data, systems and teams. All recommendations must arrive decision-ready. The role operates with a high degree of autonomy, with regular visibility to leadership through written updates and reviews . click apply for full job details
Energy Finance Recruiter Location: London Job Type: Full-Time Company: EWI Recruitment EWI Recruitment is seeking an ambitious and commercially driven Energy Finance Recruiter to establish, grow and lead our Energy Finance practice. This is a unique opportunity for an experienced recruitment professional with a background in Energy Finance, Energy Trading, Power Trading, Commodities, Investment Banking, M&A, Infrastructure Finance or Renewable Energy Finance to take ownership of a specialist desk with significant growth potential. Backed by an established international brand, you will play a key role in developing new business, expanding client partnerships and building a high-performing team within one of the most exciting sectors in global recruitment. About the Opportunity The energy sector is undergoing rapid transformation, creating unprecedented demand for talent across energy trading, power markets, investment, structured finance, renewable energy, commodities and infrastructure investment. As the Energy Finance Manager, you will have the autonomy to shape and grow your own business area while benefiting from the support, resources and reputation of an established international recruitment group. This role is ideal for a proven recruiter who is looking for the next step in their career and wants to build something meaningful with leadership responsibilities. Key Responsibilities Develop and grow EWI's Energy Finance recruitment division. Win and manage new business opportunities across the energy finance and trading sectors. Build relationships with senior stakeholders across energy companies, trading houses, investment funds, banks and financial institutions. Deliver high-quality recruitment solutions across permanent and retained search assignments. Recruit professionals across: Energy Trading Power Trading Renewable Energy Finance Commodity Trading Infrastructure & Project Finance Investment Banking Mergers & Acquisitions (M&A) Energy Investment & Advisory Build and manage a pipeline of high-calibre candidates and clients. Negotiate commercial terms and secure new partnerships. Act as a market expert within your specialist sector. Support the future growth of the division through mentoring and leadership responsibilities. Contribute to strategic planning and expansion initiatives. What We're Looking For Minimum of 2 years' recruitment experience, with consideration given up to senior leadership level. Previous experience recruiting within: Energy Finance Energy Trading Commodities Power Markets Infrastructure Finance Banking and Financial Services Renewable Energy sectors Demonstrated success in business development and client acquisition. Strong commercial acumen and relationship-building skills. Experience managing recruitment processes from start to finish. Leadership potential and an interest in helping build and grow a team. Self-motivated, mature and highly professional. A collaborative approach with a genuine team-first mentality. Why Join EWI? Build Your Own Division This is not simply inheriting a desk. You'll have the opportunity to shape, develop and own a specialist Energy Finance practice. Exceptional Earning Potential Competitive base salary dependent on experience and level. Uncapped quarterly commission scheme. Commission starting at 22% above threshold, with top performers earning significantly higher percentages. Clear progression pathways into senior leadership positions. Global Platform Join an international recruitment business with offices across key markets and access to clients and opportunities throughout Europe, North America, the Middle East and Africa. Career Progression Whether you join as a Consultant, Senior Consultant, Principal Consultant or Business Manager, your progression will be based on performance, leadership capabilities and business impact. EWI Recruitment is an equal opportunities employer and welcomes applications from all suitably qualified candidates. ewi is committed to equality in the workplace and is an equal opportunity employer. ewi is acting as an Employment Business in relation to this vacancy.
Aug 26, 2026
Full time
Energy Finance Recruiter Location: London Job Type: Full-Time Company: EWI Recruitment EWI Recruitment is seeking an ambitious and commercially driven Energy Finance Recruiter to establish, grow and lead our Energy Finance practice. This is a unique opportunity for an experienced recruitment professional with a background in Energy Finance, Energy Trading, Power Trading, Commodities, Investment Banking, M&A, Infrastructure Finance or Renewable Energy Finance to take ownership of a specialist desk with significant growth potential. Backed by an established international brand, you will play a key role in developing new business, expanding client partnerships and building a high-performing team within one of the most exciting sectors in global recruitment. About the Opportunity The energy sector is undergoing rapid transformation, creating unprecedented demand for talent across energy trading, power markets, investment, structured finance, renewable energy, commodities and infrastructure investment. As the Energy Finance Manager, you will have the autonomy to shape and grow your own business area while benefiting from the support, resources and reputation of an established international recruitment group. This role is ideal for a proven recruiter who is looking for the next step in their career and wants to build something meaningful with leadership responsibilities. Key Responsibilities Develop and grow EWI's Energy Finance recruitment division. Win and manage new business opportunities across the energy finance and trading sectors. Build relationships with senior stakeholders across energy companies, trading houses, investment funds, banks and financial institutions. Deliver high-quality recruitment solutions across permanent and retained search assignments. Recruit professionals across: Energy Trading Power Trading Renewable Energy Finance Commodity Trading Infrastructure & Project Finance Investment Banking Mergers & Acquisitions (M&A) Energy Investment & Advisory Build and manage a pipeline of high-calibre candidates and clients. Negotiate commercial terms and secure new partnerships. Act as a market expert within your specialist sector. Support the future growth of the division through mentoring and leadership responsibilities. Contribute to strategic planning and expansion initiatives. What We're Looking For Minimum of 2 years' recruitment experience, with consideration given up to senior leadership level. Previous experience recruiting within: Energy Finance Energy Trading Commodities Power Markets Infrastructure Finance Banking and Financial Services Renewable Energy sectors Demonstrated success in business development and client acquisition. Strong commercial acumen and relationship-building skills. Experience managing recruitment processes from start to finish. Leadership potential and an interest in helping build and grow a team. Self-motivated, mature and highly professional. A collaborative approach with a genuine team-first mentality. Why Join EWI? Build Your Own Division This is not simply inheriting a desk. You'll have the opportunity to shape, develop and own a specialist Energy Finance practice. Exceptional Earning Potential Competitive base salary dependent on experience and level. Uncapped quarterly commission scheme. Commission starting at 22% above threshold, with top performers earning significantly higher percentages. Clear progression pathways into senior leadership positions. Global Platform Join an international recruitment business with offices across key markets and access to clients and opportunities throughout Europe, North America, the Middle East and Africa. Career Progression Whether you join as a Consultant, Senior Consultant, Principal Consultant or Business Manager, your progression will be based on performance, leadership capabilities and business impact. EWI Recruitment is an equal opportunities employer and welcomes applications from all suitably qualified candidates. ewi is committed to equality in the workplace and is an equal opportunity employer. ewi is acting as an Employment Business in relation to this vacancy.
Company Description We're You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you've come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we're shaping the future of fintech - and we're just getting started. We're looking for a proactive and operationally-minded Global People Operations Manager to help shape the future of People Operations at This role sits at the centre of our global People function, connecting people strategy, regional requirements and technology to ensure our operations are scalable, compliant and deliver a seamless employee experience. You'll work across every part of the People organisation, partnering with Regional People Directors, People Partners, Process Architects & Knowledge Leads, and People Technology to transform complex operational challenges into simple, effective solutions. From driving AI adoption and operational automation, to leading global audits, business continuity planning and the evolution of our People Service Desk, you'll play a key role in modernising how we operate while ensuring strong governance, security and compliance. If you enjoy improving processes, influencing stakeholders and building operational excellence at scale, this is an opportunity to make a meaningful impact across a global organisation. Key Responsibilities Future of People Operations & Operational Excellence Champion an AI-first and automation-first approach to People Operations, embedding scalable, efficient ways of working that improve both the employee and People team experience. Drive adoption of 's AI ecosystem, including Glean, Gemini, ChatGPT and Claude, helping colleagues build confidence and capability in using AI to improve productivity. Partner with our Knowledge managers on our People Operations knowledge strategy, ensuring processes, guidance and operational content are maintained and surfaced through Glean to enable a best-in-class self-service experience. Strategic Operations, Risk & Compliance Lead People Business Continuity Planning (BCP), ensuring robust plans are in place to support critical People operations during business disruption. Own the end-to-end audit process for the People function, partnering with internal and external auditors, coordinating evidence, tracking actions and ensuring timely remediation. Govern access management across People Technology platforms. Maintain a least-privilege approach through regular access reviews and approval processes. Represent relevant Checkout entities within quarterly Risk Committee meetings, preparing accurate reporting, risk assessments and supporting documentation for Board review. Partner with Regional People Directors to operationalise changes arising from employment law or regulatory updates, ensuring systems and processes remain aligned while compliance ownership remains within the regions. Process Design & Technology Own the ongoing development of the People Service Desk (JSM), using operational data and employee insights to improve service delivery, reduce friction and increase self-service. Partner with People Leadership and People Technology to maintain a balanced roadmap, ensuring initiatives are delivered while continually identifying opportunities to leverage automation and emerging technologies. Partner with People Technology to monitor roadmap delivery, communicate progress and ensure priorities remain aligned with business needs. Act as the operational bridge between Process Architects and regional People teams, consolidating global requirements while ensuring regional differences are appropriately reflected in solution design. Content & Policy Governance Lead the governance of People policies, ensuring they are clear, informative, well-structured, and reflective of both 's values and the needs of our employees. Ensure all policies remain compliant with applicable global and local employment laws, regulatory requirements, and evolving legislative changes, while maintaining consistency across regions where appropriate. Partner with the Global Content Manager to maintain a consistent global policy framework, ensuring regional variations are accurately reflected where required. Support the governance of operational content through standardised templates, structured review cycles and ongoing policy maintenance. Program Leadership Lead key operational programmes throughout the year, including the annual policy review cycle, Annual Leave Cash Out & Carry Over and the employee on-call process. Work closely with People Partners and COEs to identify operational pain points, translating business needs into clear requirements and prioritised roadmap initiatives to improve global processes. About You You'll thrive in this role if you're someone who enjoys solving operational problems, bringing structure to complexity and working across multiple teams to deliver meaningful change. What you'll bring to the role Experience in People Operations within a fast-paced, global or regulated environment. A passion for operational excellence, with a natural curiosity for improving processes through technology, automation and AI. Strong analytical skills, using operational data, audit findings and service metrics to identify trends and drive continuous improvement. Excellent stakeholder management skills, with the ability to build trusted relationships across technical, operational and business teams. A solid understanding of governance, risk management, data privacy and access control principles. Practical knowledge of employment legislation (particularly within the UK) and experience translating regulatory change into operational processes. A builder's mindset, you look beyond today's process to design scalable solutions that will continue to work as the business grows. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here. It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at , follow us on LinkedIn and Instagram
Aug 26, 2026
Full time
Company Description We're You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you've come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we're shaping the future of fintech - and we're just getting started. We're looking for a proactive and operationally-minded Global People Operations Manager to help shape the future of People Operations at This role sits at the centre of our global People function, connecting people strategy, regional requirements and technology to ensure our operations are scalable, compliant and deliver a seamless employee experience. You'll work across every part of the People organisation, partnering with Regional People Directors, People Partners, Process Architects & Knowledge Leads, and People Technology to transform complex operational challenges into simple, effective solutions. From driving AI adoption and operational automation, to leading global audits, business continuity planning and the evolution of our People Service Desk, you'll play a key role in modernising how we operate while ensuring strong governance, security and compliance. If you enjoy improving processes, influencing stakeholders and building operational excellence at scale, this is an opportunity to make a meaningful impact across a global organisation. Key Responsibilities Future of People Operations & Operational Excellence Champion an AI-first and automation-first approach to People Operations, embedding scalable, efficient ways of working that improve both the employee and People team experience. Drive adoption of 's AI ecosystem, including Glean, Gemini, ChatGPT and Claude, helping colleagues build confidence and capability in using AI to improve productivity. Partner with our Knowledge managers on our People Operations knowledge strategy, ensuring processes, guidance and operational content are maintained and surfaced through Glean to enable a best-in-class self-service experience. Strategic Operations, Risk & Compliance Lead People Business Continuity Planning (BCP), ensuring robust plans are in place to support critical People operations during business disruption. Own the end-to-end audit process for the People function, partnering with internal and external auditors, coordinating evidence, tracking actions and ensuring timely remediation. Govern access management across People Technology platforms. Maintain a least-privilege approach through regular access reviews and approval processes. Represent relevant Checkout entities within quarterly Risk Committee meetings, preparing accurate reporting, risk assessments and supporting documentation for Board review. Partner with Regional People Directors to operationalise changes arising from employment law or regulatory updates, ensuring systems and processes remain aligned while compliance ownership remains within the regions. Process Design & Technology Own the ongoing development of the People Service Desk (JSM), using operational data and employee insights to improve service delivery, reduce friction and increase self-service. Partner with People Leadership and People Technology to maintain a balanced roadmap, ensuring initiatives are delivered while continually identifying opportunities to leverage automation and emerging technologies. Partner with People Technology to monitor roadmap delivery, communicate progress and ensure priorities remain aligned with business needs. Act as the operational bridge between Process Architects and regional People teams, consolidating global requirements while ensuring regional differences are appropriately reflected in solution design. Content & Policy Governance Lead the governance of People policies, ensuring they are clear, informative, well-structured, and reflective of both 's values and the needs of our employees. Ensure all policies remain compliant with applicable global and local employment laws, regulatory requirements, and evolving legislative changes, while maintaining consistency across regions where appropriate. Partner with the Global Content Manager to maintain a consistent global policy framework, ensuring regional variations are accurately reflected where required. Support the governance of operational content through standardised templates, structured review cycles and ongoing policy maintenance. Program Leadership Lead key operational programmes throughout the year, including the annual policy review cycle, Annual Leave Cash Out & Carry Over and the employee on-call process. Work closely with People Partners and COEs to identify operational pain points, translating business needs into clear requirements and prioritised roadmap initiatives to improve global processes. About You You'll thrive in this role if you're someone who enjoys solving operational problems, bringing structure to complexity and working across multiple teams to deliver meaningful change. What you'll bring to the role Experience in People Operations within a fast-paced, global or regulated environment. A passion for operational excellence, with a natural curiosity for improving processes through technology, automation and AI. Strong analytical skills, using operational data, audit findings and service metrics to identify trends and drive continuous improvement. Excellent stakeholder management skills, with the ability to build trusted relationships across technical, operational and business teams. A solid understanding of governance, risk management, data privacy and access control principles. Practical knowledge of employment legislation (particularly within the UK) and experience translating regulatory change into operational processes. A builder's mindset, you look beyond today's process to design scalable solutions that will continue to work as the business grows. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here. It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at , follow us on LinkedIn and Instagram
General Manager - London What we offer You: £ OTE (basic salary, plus service charge - our data says you can earn between £1 to £5 per hour on top of your pay) Service charge split equally (100% goes to the employees) Bonus scheme Guaranteed full time contracted hours Complimentary team food & soft drinks while on shift VIB (Very Important Burgers) - £100/month, food & drink allowance off shift Your birthday off work, fully paid 28 days holiday (inclusive of bank holidays) Up to £1000 "Refer a Friend" scheme (T&C apply) Access to online 24/7 GP Hospitality, retail and gym membership discounts Cycle to work scheme Enhanced company sick pay, after your 2nd year with Honest Enhanced maternity or paternity pay, after your 1st year with Honest Craft Exchange Programme - where you can get paid for jobs around Honest that you may have an interest, for example sign-writing, social media, etc. The role and You: We're looking for a dynamic General Managers to join our Kingston site. If you bring the energy, have a proven record of driving restaurant success, both front & back of house, and can lead a team with passion this role could be for you. As a General Manager here at Honest, you'll focus on the guest experience hosting everyone in the same way you'd welcome your family. Our GMs always give a 100% to create memorable experiences. We call it Honest Hospitality, but in real terms it's "old-school hospitality". You'll show real pride and ownership of your restaurant and you will be proud to be a part of and support your local community, and with Kingston there is so much potential. In addition to being a talented and hardworking General Manager, you will fully embracing leadership responsibilities, choosing to lead from the front and constantly coaching and guiding your team to success. To be an Honest General Manager you'll also want to be hands on (no offices or desks here!), working closely with your kitchen, Head Chef and wider management team to ensure as a team you meet our Honest KPI's, standards and efficiency. Finally you'll put your teams happiness and welfare up there as a priority. We want you to help generate a culture of loyalty, positivity and opportunity whilst recognising the positive impact you can have on your team, the areas and of course our guests. All of our General Manager report into an Operations Manager who visits regularly. As a close business creating strong, professional relationships with other restaurant's teams as well the Prep Kitchen & Support Office team is also important to be successful. Areas of responsibility: Managing and developing your team Managing Food Safety and Health & Safety compliance Recruitment & training Meeting set KPI's Commerciality and COGS management Compliance & Reporting Driving sales growth through constant improvement to the service and restaurant's performance We believe in equal access to support and opportunity that exists for all. We celebrate our differences and want you to help us to continually strive for diversity, inclusivity and a warm welcome for everyone. This means your name, age, race or gender doesn't need to be on your CV. If you'd rather take it off, that's good with us.
Aug 26, 2026
Full time
General Manager - London What we offer You: £ OTE (basic salary, plus service charge - our data says you can earn between £1 to £5 per hour on top of your pay) Service charge split equally (100% goes to the employees) Bonus scheme Guaranteed full time contracted hours Complimentary team food & soft drinks while on shift VIB (Very Important Burgers) - £100/month, food & drink allowance off shift Your birthday off work, fully paid 28 days holiday (inclusive of bank holidays) Up to £1000 "Refer a Friend" scheme (T&C apply) Access to online 24/7 GP Hospitality, retail and gym membership discounts Cycle to work scheme Enhanced company sick pay, after your 2nd year with Honest Enhanced maternity or paternity pay, after your 1st year with Honest Craft Exchange Programme - where you can get paid for jobs around Honest that you may have an interest, for example sign-writing, social media, etc. The role and You: We're looking for a dynamic General Managers to join our Kingston site. If you bring the energy, have a proven record of driving restaurant success, both front & back of house, and can lead a team with passion this role could be for you. As a General Manager here at Honest, you'll focus on the guest experience hosting everyone in the same way you'd welcome your family. Our GMs always give a 100% to create memorable experiences. We call it Honest Hospitality, but in real terms it's "old-school hospitality". You'll show real pride and ownership of your restaurant and you will be proud to be a part of and support your local community, and with Kingston there is so much potential. In addition to being a talented and hardworking General Manager, you will fully embracing leadership responsibilities, choosing to lead from the front and constantly coaching and guiding your team to success. To be an Honest General Manager you'll also want to be hands on (no offices or desks here!), working closely with your kitchen, Head Chef and wider management team to ensure as a team you meet our Honest KPI's, standards and efficiency. Finally you'll put your teams happiness and welfare up there as a priority. We want you to help generate a culture of loyalty, positivity and opportunity whilst recognising the positive impact you can have on your team, the areas and of course our guests. All of our General Manager report into an Operations Manager who visits regularly. As a close business creating strong, professional relationships with other restaurant's teams as well the Prep Kitchen & Support Office team is also important to be successful. Areas of responsibility: Managing and developing your team Managing Food Safety and Health & Safety compliance Recruitment & training Meeting set KPI's Commerciality and COGS management Compliance & Reporting Driving sales growth through constant improvement to the service and restaurant's performance We believe in equal access to support and opportunity that exists for all. We celebrate our differences and want you to help us to continually strive for diversity, inclusivity and a warm welcome for everyone. This means your name, age, race or gender doesn't need to be on your CV. If you'd rather take it off, that's good with us.
IPCI Nw Roofing & Cladding Consultants
High Wycombe, Buckinghamshire
Director of Customer Engagement and Operations, EMEA IPC International, the purchasing and supply chain organisation for Subway Franchisees in EMEA and APAC, has an excellent opportunity for an experienced Director of Customer Operations and Engagement, EMEA to join our team. It's an exciting time for the organisation - IPC International was formed in 2025 by bringing together the IPC EMEA and IPC Asia Pacific teams, to create a single, global business. As part of the business transformation, we are now looking for an experienced Director of Customer Engagement & Operations to lead our customer operations strategy across the EMEA region. This is a high-impact leadership role responsible for delivering operational excellence, strengthening customer and franchisee engagement, and ensuring a consistently outstanding experience across a diverse international network. The role will be leading a multi-discipline team within customer engagement and operations including support desk, technology support desk, in-market engagement teams and Master Franchisee and customer support teams. If you're an influential leader who thrives in a fast-paced international environment and enjoys balancing strategic thinking with hands on execution, we'd love to hear from you. About the Role As Director of Customer Engagement & Operations, EMEA, you will own the end to end customer and franchisee operational experience across the region. You'll be responsible for building strong relationships with franchisees and customers, leading support operations, overseeing service deployment and change initiatives, and ensuring operational excellence is embedded across every stage of the customer journey. You'll work collaboratively across multiple functions to deliver exceptional service, improve operational performance, and provide the insight needed to influence strategic decisions at both regional and international levels. Working closely with our executive leadership team, regional board, customers, franchisees and strategic partners, you'll shape how we engage, support and enable our customers while driving operational performance, continuous improvement and service innovation. What You'll Be Responsible for Customer & Franchisee Engagement Operational Leadership Customer Support & Service Delivery Service Deployment & Change Management Stakeholder Leadership About You You'll be an accomplished operational leader with extensive experience delivering customer excellence across complex, international organisations. You'll bring: Significant leadership experience in customer operations, service delivery or customer engagement Experience working within franchise or multi-site operating environments A proven ability to influence senior stakeholders, including executive leadership teams and boards Strong commercial awareness combined with operational excellence Experience leading customer support functions and service delivery teams A track record of driving continuous improvement, automation and operational efficiency Excellent analytical skills with the ability to turn data into actionable insights Outstanding communication, relationship building and stakeholder management skills The ability to operate confidently across multiple countries, cultures and functions A hands on leadership style with the ability to balance strategy and execution Why Join Us? This is an opportunity to make a significant impact across an international organisation at an exciting stage of growth and transformation. You'll work alongside a collaborative executive team, influence strategic direction, and help shape the future of customer engagement across the EMEA region while leading initiatives that deliver measurable value for customers, franchisees and the business. What is important to us? Our culture and values are at the heart of everything we do and are an important part of our hiring process. Our three values are: We are empowered- we have the freedom to make a difference together. We collaborate- we trust and depend on each other. We contribute. We succeed together. We deliver on our commitments- we deliver on our commitments together, individually, today and tomorrow. About us IPC International, created by bringing together two strong teams, IPC EMEA and IPC Asia Pacific, is a go-to and trusted supply chain partner, with over 20 years proven experience supporting Subway Franchisees and rapidly scaling store growth across complex markets. With international coverage through our vast supplier and distributor base, and an unmatched portfolio of services, we support the end to end supply chain. All of this is powered by great people, execution and technology. High Wycombe - HP11 2EE Hybrid working - 3 days office based Director of Customer Engagement and Operations, EMEA Experience Operations, support desk, supply chain, franchisee, commercial, customer operations, customer engagement, stakeholder, matrix organisation, international, emea, tech support desk, change management
Aug 26, 2026
Full time
Director of Customer Engagement and Operations, EMEA IPC International, the purchasing and supply chain organisation for Subway Franchisees in EMEA and APAC, has an excellent opportunity for an experienced Director of Customer Operations and Engagement, EMEA to join our team. It's an exciting time for the organisation - IPC International was formed in 2025 by bringing together the IPC EMEA and IPC Asia Pacific teams, to create a single, global business. As part of the business transformation, we are now looking for an experienced Director of Customer Engagement & Operations to lead our customer operations strategy across the EMEA region. This is a high-impact leadership role responsible for delivering operational excellence, strengthening customer and franchisee engagement, and ensuring a consistently outstanding experience across a diverse international network. The role will be leading a multi-discipline team within customer engagement and operations including support desk, technology support desk, in-market engagement teams and Master Franchisee and customer support teams. If you're an influential leader who thrives in a fast-paced international environment and enjoys balancing strategic thinking with hands on execution, we'd love to hear from you. About the Role As Director of Customer Engagement & Operations, EMEA, you will own the end to end customer and franchisee operational experience across the region. You'll be responsible for building strong relationships with franchisees and customers, leading support operations, overseeing service deployment and change initiatives, and ensuring operational excellence is embedded across every stage of the customer journey. You'll work collaboratively across multiple functions to deliver exceptional service, improve operational performance, and provide the insight needed to influence strategic decisions at both regional and international levels. Working closely with our executive leadership team, regional board, customers, franchisees and strategic partners, you'll shape how we engage, support and enable our customers while driving operational performance, continuous improvement and service innovation. What You'll Be Responsible for Customer & Franchisee Engagement Operational Leadership Customer Support & Service Delivery Service Deployment & Change Management Stakeholder Leadership About You You'll be an accomplished operational leader with extensive experience delivering customer excellence across complex, international organisations. You'll bring: Significant leadership experience in customer operations, service delivery or customer engagement Experience working within franchise or multi-site operating environments A proven ability to influence senior stakeholders, including executive leadership teams and boards Strong commercial awareness combined with operational excellence Experience leading customer support functions and service delivery teams A track record of driving continuous improvement, automation and operational efficiency Excellent analytical skills with the ability to turn data into actionable insights Outstanding communication, relationship building and stakeholder management skills The ability to operate confidently across multiple countries, cultures and functions A hands on leadership style with the ability to balance strategy and execution Why Join Us? This is an opportunity to make a significant impact across an international organisation at an exciting stage of growth and transformation. You'll work alongside a collaborative executive team, influence strategic direction, and help shape the future of customer engagement across the EMEA region while leading initiatives that deliver measurable value for customers, franchisees and the business. What is important to us? Our culture and values are at the heart of everything we do and are an important part of our hiring process. Our three values are: We are empowered- we have the freedom to make a difference together. We collaborate- we trust and depend on each other. We contribute. We succeed together. We deliver on our commitments- we deliver on our commitments together, individually, today and tomorrow. About us IPC International, created by bringing together two strong teams, IPC EMEA and IPC Asia Pacific, is a go-to and trusted supply chain partner, with over 20 years proven experience supporting Subway Franchisees and rapidly scaling store growth across complex markets. With international coverage through our vast supplier and distributor base, and an unmatched portfolio of services, we support the end to end supply chain. All of this is powered by great people, execution and technology. High Wycombe - HP11 2EE Hybrid working - 3 days office based Director of Customer Engagement and Operations, EMEA Experience Operations, support desk, supply chain, franchisee, commercial, customer operations, customer engagement, stakeholder, matrix organisation, international, emea, tech support desk, change management
Digital Lead Engineer - Building Services Location: Plymouth Salary: Competitive, dependent on experience Digital Lead Engineer - Building Services Are you an experienced BIM professional looking to take the lead in digital engineering and Building Information Modelling within a multidisciplinary consultancy? This is an excellent opportunity to join one of the UK's most established built environment consultancies, helping to shape digital delivery across a wide range of building services projects. Working as part of an experienced Building Services team, you'll play a key role in driving BIM excellence, developing digital standards, and leading project delivery across sectors including healthcare, education, commercial, residential, industrial, defence and public sector developments. This role combines hands-on technical delivery with strategic responsibility, making it ideal for someone looking to influence the future of digital construction. The business has built a strong reputation for delivering innovative engineering solutions while investing heavily in technology, collaboration and employee development. You'll work alongside multidisciplinary design teams, contributing to complex projects from concept through to completion. This is primarily an office-based role, with attendance expected in the Plymouth office at least four days per week to support collaboration and project delivery. The Role As the Digital Lead Engineer, you will be responsible for leading BIM implementation across Building Services projects while supporting the continuous development of digital engineering standards and best practice. Responsibilities include: Leading BIM coordination across multidisciplinary Building Services projects Developing, reviewing and maintaining project-specific BIM Execution Plans (BEPs) Managing Revit models throughout all project stages Coordinating models with architects, structural engineers and external consultants Implementing BIM workflows in accordance with ISO 19650 standards Carrying out clash detection using Navisworks and resolving coordination issues Supporting innovation in digital design and construction processes Managing asset information throughout the project lifecycle Attending client meetings relating to digital delivery and asset information requirements Producing and delivering final asset data for project handover Supporting continuous improvement of internal BIM standards, procedures and digital workflows Providing technical guidance to project teams on BIM best practice Requirements The successful candidate will ideally have: Proven experience within a BIM or Digital Engineering role in the Building Services sector Strong experience using Revit, AutoCAD and Navisworks Good understanding of BIM standards including ISO 19650 Experience producing and managing BIM Execution Plans Knowledge of Common Data Environments (CDEs) such as Autodesk BIM 360 or ProjectWise Experience managing asset information and digital handover requirements Excellent communication and coordination skills Strong organisational skills with excellent attention to detail A proactive approach to improving digital delivery processes Qualifications within Building Services, Engineering, Architectural Technology or Digital Construction are desirable but not essential What's on Offer Competitive salary Hybrid working policy 25 days annual leave plus bank holidays Option to buy, sell or carry over annual leave Performance-related bonus (role dependent) Company pension scheme Life assurance Income protection Private medical insurance Private GP access Discounted gym membership Three paid volunteering days each year Mental health and wellbeing support Structured career development and ongoing training Long-term progression within a nationally recognised consultancy Why Apply? This is an excellent opportunity for an experienced BIM professional or Digital Engineer looking to move into a leadership-focused role while remaining technically involved. You'll have the opportunity to influence BIM strategy, work on major multidisciplinary developments, and become a key part of an organisation committed to digital innovation and engineering excellence. If you're interested, please contact Conner Richards at RGB Recruitment -
Aug 26, 2026
Full time
Digital Lead Engineer - Building Services Location: Plymouth Salary: Competitive, dependent on experience Digital Lead Engineer - Building Services Are you an experienced BIM professional looking to take the lead in digital engineering and Building Information Modelling within a multidisciplinary consultancy? This is an excellent opportunity to join one of the UK's most established built environment consultancies, helping to shape digital delivery across a wide range of building services projects. Working as part of an experienced Building Services team, you'll play a key role in driving BIM excellence, developing digital standards, and leading project delivery across sectors including healthcare, education, commercial, residential, industrial, defence and public sector developments. This role combines hands-on technical delivery with strategic responsibility, making it ideal for someone looking to influence the future of digital construction. The business has built a strong reputation for delivering innovative engineering solutions while investing heavily in technology, collaboration and employee development. You'll work alongside multidisciplinary design teams, contributing to complex projects from concept through to completion. This is primarily an office-based role, with attendance expected in the Plymouth office at least four days per week to support collaboration and project delivery. The Role As the Digital Lead Engineer, you will be responsible for leading BIM implementation across Building Services projects while supporting the continuous development of digital engineering standards and best practice. Responsibilities include: Leading BIM coordination across multidisciplinary Building Services projects Developing, reviewing and maintaining project-specific BIM Execution Plans (BEPs) Managing Revit models throughout all project stages Coordinating models with architects, structural engineers and external consultants Implementing BIM workflows in accordance with ISO 19650 standards Carrying out clash detection using Navisworks and resolving coordination issues Supporting innovation in digital design and construction processes Managing asset information throughout the project lifecycle Attending client meetings relating to digital delivery and asset information requirements Producing and delivering final asset data for project handover Supporting continuous improvement of internal BIM standards, procedures and digital workflows Providing technical guidance to project teams on BIM best practice Requirements The successful candidate will ideally have: Proven experience within a BIM or Digital Engineering role in the Building Services sector Strong experience using Revit, AutoCAD and Navisworks Good understanding of BIM standards including ISO 19650 Experience producing and managing BIM Execution Plans Knowledge of Common Data Environments (CDEs) such as Autodesk BIM 360 or ProjectWise Experience managing asset information and digital handover requirements Excellent communication and coordination skills Strong organisational skills with excellent attention to detail A proactive approach to improving digital delivery processes Qualifications within Building Services, Engineering, Architectural Technology or Digital Construction are desirable but not essential What's on Offer Competitive salary Hybrid working policy 25 days annual leave plus bank holidays Option to buy, sell or carry over annual leave Performance-related bonus (role dependent) Company pension scheme Life assurance Income protection Private medical insurance Private GP access Discounted gym membership Three paid volunteering days each year Mental health and wellbeing support Structured career development and ongoing training Long-term progression within a nationally recognised consultancy Why Apply? This is an excellent opportunity for an experienced BIM professional or Digital Engineer looking to move into a leadership-focused role while remaining technically involved. You'll have the opportunity to influence BIM strategy, work on major multidisciplinary developments, and become a key part of an organisation committed to digital innovation and engineering excellence. If you're interested, please contact Conner Richards at RGB Recruitment -
PERMANENT POSITION BLACKBURN Recruitment Consultant - Temporary Recruitment A warm temp desk. An experienced team. A business that trusts its people. We're looking for an experienced Temporary Recruitment Consultant to take ownership of our established Commercial and Business Support temp desk across East Lancashire. With over 36 years in business, we've built a loyal client base, an excellent reputation and a team that believes recruitment works best when you hire good people, support them properly and then trust them to get on with it. This isn't a trainee role. We're looking for someone with at least 12 months' experience in temporary recruitment who understands the pace, urgency and relationship management that temp recruitment demands. What you'll be doing Taking over and developing an established temporary desk with warm client relationships. Building long-term relationships with clients and candidates through exceptional service. Growing existing accounts while winning new business across East Lancashire. Sourcing, interviewing and placing high-quality temporary candidates. Managing the recruitment process from initial brief through to placement and ongoing aftercare. Using modern recruitment technology and CRM systems to manage your desk effectively. Becoming a trusted recruitment partner to your clients. What we're looking for A minimum of 12 months' experience in temporary recruitment. A proven track record of developing client relationships and filling temporary vacancies. Strong business development skills and the confidence to win new clients. Excellent communication and relationship-building skills. A proactive, organised approach and the ability to thrive in a busy environment. Knowledge of the East Lancashire market would be advantageous. What you'll get Hybrid working (typically two days in the office, depending on experience). 33 days' holiday including bank holidays, plus an extra day for every completed year of service (up to five additional days). Structured one-to-one coaching and genuine career development. A market-leading commission scheme paying up to 35% commission. Modern recruitment technology that helps you recruit, not slows you down. Clear progression into leadership or business development. A supportive environment where you're trusted to do your job without being micromanaged.
Aug 26, 2026
Full time
PERMANENT POSITION BLACKBURN Recruitment Consultant - Temporary Recruitment A warm temp desk. An experienced team. A business that trusts its people. We're looking for an experienced Temporary Recruitment Consultant to take ownership of our established Commercial and Business Support temp desk across East Lancashire. With over 36 years in business, we've built a loyal client base, an excellent reputation and a team that believes recruitment works best when you hire good people, support them properly and then trust them to get on with it. This isn't a trainee role. We're looking for someone with at least 12 months' experience in temporary recruitment who understands the pace, urgency and relationship management that temp recruitment demands. What you'll be doing Taking over and developing an established temporary desk with warm client relationships. Building long-term relationships with clients and candidates through exceptional service. Growing existing accounts while winning new business across East Lancashire. Sourcing, interviewing and placing high-quality temporary candidates. Managing the recruitment process from initial brief through to placement and ongoing aftercare. Using modern recruitment technology and CRM systems to manage your desk effectively. Becoming a trusted recruitment partner to your clients. What we're looking for A minimum of 12 months' experience in temporary recruitment. A proven track record of developing client relationships and filling temporary vacancies. Strong business development skills and the confidence to win new clients. Excellent communication and relationship-building skills. A proactive, organised approach and the ability to thrive in a busy environment. Knowledge of the East Lancashire market would be advantageous. What you'll get Hybrid working (typically two days in the office, depending on experience). 33 days' holiday including bank holidays, plus an extra day for every completed year of service (up to five additional days). Structured one-to-one coaching and genuine career development. A market-leading commission scheme paying up to 35% commission. Modern recruitment technology that helps you recruit, not slows you down. Clear progression into leadership or business development. A supportive environment where you're trusted to do your job without being micromanaged.
Company Description We're You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you've come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we're shaping the future of fintech - and we're just getting started. We're looking for a proactive and operationally-minded Global People Operations Manager to help shape the future of People Operations at This role sits at the centre of our global People function, connecting people strategy, regional requirements and technology to ensure our operations are scalable, compliant and deliver a seamless employee experience. You'll work across every part of the People organisation, partnering with Regional People Directors, People Partners, Process Architects & Knowledge Leads, and People Technology to transform complex operational challenges into simple, effective solutions. From driving AI adoption and operational automation, to leading global audits, business continuity planning and the evolution of our People Service Desk, you'll play a key role in modernising how we operate while ensuring strong governance, security and compliance. If you enjoy improving processes, influencing stakeholders and building operational excellence at scale, this is an opportunity to make a meaningful impact across a global organisation. Key Responsibilities Future of People Operations & Operational Excellence Champion an AI-first and automation-first approach to People Operations, embedding scalable, efficient ways of working that improve both the employee and People team experience. Drive adoption of 's AI ecosystem, including Glean, Gemini, ChatGPT and Claude, helping colleagues build confidence and capability in using AI to improve productivity. Partner with our Knowledge managers on our People Operations knowledge strategy, ensuring processes, guidance and operational content are maintained and surfaced through Glean to enable a best-in-class self-service experience. Strategic Operations, Risk & Compliance Lead People Business Continuity Planning (BCP), ensuring robust plans are in place to support critical People operations during business disruption. Own the end-to-end audit process for the People function, partnering with internal and external auditors, coordinating evidence, tracking actions and ensuring timely remediation. Govern access management across People Technology platforms. Maintain a least-privilege approach through regular access reviews and approval processes. Represent relevant Checkout entities within quarterly Risk Committee meetings, preparing accurate reporting, risk assessments and supporting documentation for Board review. Partner with Regional People Directors to operationalise changes arising from employment law or regulatory updates, ensuring systems and processes remain aligned while compliance ownership remains within the regions. Process Design & Technology Own the ongoing development of the People Service Desk (JSM), using operational data and employee insights to improve service delivery, reduce friction and increase self-service. Partner with People Leadership and People Technology to maintain a balanced roadmap, ensuring initiatives are delivered while continually identifying opportunities to leverage automation and emerging technologies. Partner with People Technology to monitor roadmap delivery, communicate progress and ensure priorities remain aligned with business needs. Act as the operational bridge between Process Architects and regional People teams, consolidating global requirements while ensuring regional differences are appropriately reflected in solution design. Content & Policy Governance Lead the governance of People policies, ensuring they are clear, informative, well-structured, and reflective of both 's values and the needs of our employees. Ensure all policies remain compliant with applicable global and local employment laws, regulatory requirements, and evolving legislative changes, while maintaining consistency across regions where appropriate. Partner with the Global Content Manager to maintain a consistent global policy framework, ensuring regional variations are accurately reflected where required. Support the governance of operational content through standardised templates, structured review cycles and ongoing policy maintenance. Program Leadership Lead key operational programmes throughout the year, including the annual policy review cycle, Annual Leave Cash Out & Carry Over and the employee on-call process. Work closely with People Partners and COEs to identify operational pain points, translating business needs into clear requirements and prioritised roadmap initiatives to improve global processes. About You You'll thrive in this role if you're someone who enjoys solving operational problems, bringing structure to complexity and working across multiple teams to deliver meaningful change. What you'll bring to the role Experience in People Operations within a fast-paced, global or regulated environment. A passion for operational excellence, with a natural curiosity for improving processes through technology, automation and AI. Strong analytical skills, using operational data, audit findings and service metrics to identify trends and drive continuous improvement. Excellent stakeholder management skills, with the ability to build trusted relationships across technical, operational and business teams. A solid understanding of governance, risk management, data privacy and access control principles. Practical knowledge of employment legislation (particularly within the UK) and experience translating regulatory change into operational processes. A builder's mindset, you look beyond today's process to design scalable solutions that will continue to work as the business grows. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here. It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at , follow us on LinkedIn and Instagram Find Jobs in United Kingdom on Arbeitnow
Aug 26, 2026
Full time
Company Description We're You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you've come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we're shaping the future of fintech - and we're just getting started. We're looking for a proactive and operationally-minded Global People Operations Manager to help shape the future of People Operations at This role sits at the centre of our global People function, connecting people strategy, regional requirements and technology to ensure our operations are scalable, compliant and deliver a seamless employee experience. You'll work across every part of the People organisation, partnering with Regional People Directors, People Partners, Process Architects & Knowledge Leads, and People Technology to transform complex operational challenges into simple, effective solutions. From driving AI adoption and operational automation, to leading global audits, business continuity planning and the evolution of our People Service Desk, you'll play a key role in modernising how we operate while ensuring strong governance, security and compliance. If you enjoy improving processes, influencing stakeholders and building operational excellence at scale, this is an opportunity to make a meaningful impact across a global organisation. Key Responsibilities Future of People Operations & Operational Excellence Champion an AI-first and automation-first approach to People Operations, embedding scalable, efficient ways of working that improve both the employee and People team experience. Drive adoption of 's AI ecosystem, including Glean, Gemini, ChatGPT and Claude, helping colleagues build confidence and capability in using AI to improve productivity. Partner with our Knowledge managers on our People Operations knowledge strategy, ensuring processes, guidance and operational content are maintained and surfaced through Glean to enable a best-in-class self-service experience. Strategic Operations, Risk & Compliance Lead People Business Continuity Planning (BCP), ensuring robust plans are in place to support critical People operations during business disruption. Own the end-to-end audit process for the People function, partnering with internal and external auditors, coordinating evidence, tracking actions and ensuring timely remediation. Govern access management across People Technology platforms. Maintain a least-privilege approach through regular access reviews and approval processes. Represent relevant Checkout entities within quarterly Risk Committee meetings, preparing accurate reporting, risk assessments and supporting documentation for Board review. Partner with Regional People Directors to operationalise changes arising from employment law or regulatory updates, ensuring systems and processes remain aligned while compliance ownership remains within the regions. Process Design & Technology Own the ongoing development of the People Service Desk (JSM), using operational data and employee insights to improve service delivery, reduce friction and increase self-service. Partner with People Leadership and People Technology to maintain a balanced roadmap, ensuring initiatives are delivered while continually identifying opportunities to leverage automation and emerging technologies. Partner with People Technology to monitor roadmap delivery, communicate progress and ensure priorities remain aligned with business needs. Act as the operational bridge between Process Architects and regional People teams, consolidating global requirements while ensuring regional differences are appropriately reflected in solution design. Content & Policy Governance Lead the governance of People policies, ensuring they are clear, informative, well-structured, and reflective of both 's values and the needs of our employees. Ensure all policies remain compliant with applicable global and local employment laws, regulatory requirements, and evolving legislative changes, while maintaining consistency across regions where appropriate. Partner with the Global Content Manager to maintain a consistent global policy framework, ensuring regional variations are accurately reflected where required. Support the governance of operational content through standardised templates, structured review cycles and ongoing policy maintenance. Program Leadership Lead key operational programmes throughout the year, including the annual policy review cycle, Annual Leave Cash Out & Carry Over and the employee on-call process. Work closely with People Partners and COEs to identify operational pain points, translating business needs into clear requirements and prioritised roadmap initiatives to improve global processes. About You You'll thrive in this role if you're someone who enjoys solving operational problems, bringing structure to complexity and working across multiple teams to deliver meaningful change. What you'll bring to the role Experience in People Operations within a fast-paced, global or regulated environment. A passion for operational excellence, with a natural curiosity for improving processes through technology, automation and AI. Strong analytical skills, using operational data, audit findings and service metrics to identify trends and drive continuous improvement. Excellent stakeholder management skills, with the ability to build trusted relationships across technical, operational and business teams. A solid understanding of governance, risk management, data privacy and access control principles. Practical knowledge of employment legislation (particularly within the UK) and experience translating regulatory change into operational processes. A builder's mindset, you look beyond today's process to design scalable solutions that will continue to work as the business grows. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here. It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at , follow us on LinkedIn and Instagram Find Jobs in United Kingdom on Arbeitnow
eXPD8 are excited to be recruiting for a Merchandising Team Leader based in the New Malden area. You will look after area the South West London and North East Surrey borders. Weekly hours : Minimum 30 hours per week. Availability: Monday to Friday, with occasional weekend work required to meet business coverage needs. Team supervision: 14.25 per hour, approximately 18 hours per week. Client merchandising : 12.85 per hour, approximately 12+ hours per week. The Merchandising Team Leader is responsible for delivering operational plans across a defined district. This role leads day-to-day execution, supports Display Representatives, and ensures client activity is completed safely, consistently and to the required standard. The role provides visible leadership, coaching and support to field-based colleagues, while helping the Regional Field Manager maintain strong performance, clear communication and reliable delivery What you will do Lead day-to-day district activity so client work is completed safely, on time and to the right standard. Plan schedules and allocate field resource using Wixxy and other tools. Support, coach and communicate with Display Representatives so they are confident and effective in role. Help with recruitment, including interviews, induction, training and onboarding, identifying any gaps or support needed. Monitor delivery, resolve issues early and escalate risks where needed. Build strong working relationships with Client Services, central teams and the Regional Field Manager. Keep plans, records and administration accurate and up to date. Support new initiatives and suggest practical improvements to ways of working. What You will need Strong planning, organisation and time management skills. Ability to lead, motivate and coach field-based colleagues. Clear and confident communication skills. Strong relationship-building skills with internal and external partners. Retail, merchandising or customer service experience. Confident using mobile and desktop systems for scheduling, reporting and communication. Full driving licence and access to a vehicle. eXPD8 is proud to be ranked as the top field marketing employer in the Financial Times' UK Best Employers 2025 & 2026 list, celebrating our commitment to a supportive and empowering workplace! We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers. People are our business, so we work hard to ensure they are supported, rewarded, and valued. If you're looking for a role where you're trusted to run your own patch, and supported to grow, this is it. Based in or around UB5 and ready for your next role? Apply today!
Aug 25, 2026
Full time
eXPD8 are excited to be recruiting for a Merchandising Team Leader based in the New Malden area. You will look after area the South West London and North East Surrey borders. Weekly hours : Minimum 30 hours per week. Availability: Monday to Friday, with occasional weekend work required to meet business coverage needs. Team supervision: 14.25 per hour, approximately 18 hours per week. Client merchandising : 12.85 per hour, approximately 12+ hours per week. The Merchandising Team Leader is responsible for delivering operational plans across a defined district. This role leads day-to-day execution, supports Display Representatives, and ensures client activity is completed safely, consistently and to the required standard. The role provides visible leadership, coaching and support to field-based colleagues, while helping the Regional Field Manager maintain strong performance, clear communication and reliable delivery What you will do Lead day-to-day district activity so client work is completed safely, on time and to the right standard. Plan schedules and allocate field resource using Wixxy and other tools. Support, coach and communicate with Display Representatives so they are confident and effective in role. Help with recruitment, including interviews, induction, training and onboarding, identifying any gaps or support needed. Monitor delivery, resolve issues early and escalate risks where needed. Build strong working relationships with Client Services, central teams and the Regional Field Manager. Keep plans, records and administration accurate and up to date. Support new initiatives and suggest practical improvements to ways of working. What You will need Strong planning, organisation and time management skills. Ability to lead, motivate and coach field-based colleagues. Clear and confident communication skills. Strong relationship-building skills with internal and external partners. Retail, merchandising or customer service experience. Confident using mobile and desktop systems for scheduling, reporting and communication. Full driving licence and access to a vehicle. eXPD8 is proud to be ranked as the top field marketing employer in the Financial Times' UK Best Employers 2025 & 2026 list, celebrating our commitment to a supportive and empowering workplace! We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers. People are our business, so we work hard to ensure they are supported, rewarded, and valued. If you're looking for a role where you're trusted to run your own patch, and supported to grow, this is it. Based in or around UB5 and ready for your next role? Apply today!
Cover Supervisor September 2026 Pay: £100 - £130 per day Location: Chichester Hours: 8:00am 3:30pm Overview Supply Desk are currently seeking a Cover Supervisor to work within a supportive secondary school in the Chichester area. This is a long-term opportunity with the potential to become permanent for the right candidate. The role involves delivering pre-set work across Key Stages 3 and 4, maintaining positive behaviour for learning and supporting students throughout the school day. No planning or marking is required, making this an ideal stepping stone into teaching. About the School This welcoming secondary school caters for students aged and has built an excellent reputation for its supportive leadership team, inclusive ethos and commitment to student success. Staff work collaboratively to create a positive learning environment where both pupils and colleagues are encouraged to thrive. We are currently looking for Cover Supervisors who: Have experience working with young people in an educational, coaching or mentoring environment. Are confident managing a classroom and maintaining positive behaviour. Can deliver pre-planned lessons across a range of secondary subjects. Are adaptable, organised and able to think on their feet. Have excellent communication and interpersonal skills. Hold a degree or relevant experience working within schools (desirable but not essential). Are passionate about supporting students and helping them achieve their potential. Have an Enhanced DBS on the Update Service or are willing to obtain one. Benefits Competitive rates of pay (£100 £130 per day) Personal and professional development through Supply Desk. Contributory pension scheme. Dedicated consultant providing ongoing support. Opportunity to secure a permanent position. Access to ongoing CPD and training opportunities. Additional Information Competitive salary based on qualifications and experience. Full-time position with opportunities for career progression. Supportive working environment within a successful secondary school. Excellent opportunity for aspiring teachers looking to gain classroom experience. Ongoing training and professional development available.
Aug 25, 2026
Seasonal
Cover Supervisor September 2026 Pay: £100 - £130 per day Location: Chichester Hours: 8:00am 3:30pm Overview Supply Desk are currently seeking a Cover Supervisor to work within a supportive secondary school in the Chichester area. This is a long-term opportunity with the potential to become permanent for the right candidate. The role involves delivering pre-set work across Key Stages 3 and 4, maintaining positive behaviour for learning and supporting students throughout the school day. No planning or marking is required, making this an ideal stepping stone into teaching. About the School This welcoming secondary school caters for students aged and has built an excellent reputation for its supportive leadership team, inclusive ethos and commitment to student success. Staff work collaboratively to create a positive learning environment where both pupils and colleagues are encouraged to thrive. We are currently looking for Cover Supervisors who: Have experience working with young people in an educational, coaching or mentoring environment. Are confident managing a classroom and maintaining positive behaviour. Can deliver pre-planned lessons across a range of secondary subjects. Are adaptable, organised and able to think on their feet. Have excellent communication and interpersonal skills. Hold a degree or relevant experience working within schools (desirable but not essential). Are passionate about supporting students and helping them achieve their potential. Have an Enhanced DBS on the Update Service or are willing to obtain one. Benefits Competitive rates of pay (£100 £130 per day) Personal and professional development through Supply Desk. Contributory pension scheme. Dedicated consultant providing ongoing support. Opportunity to secure a permanent position. Access to ongoing CPD and training opportunities. Additional Information Competitive salary based on qualifications and experience. Full-time position with opportunities for career progression. Supportive working environment within a successful secondary school. Excellent opportunity for aspiring teachers looking to gain classroom experience. Ongoing training and professional development available.
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Our Employees: Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset. Opportunity Are you looking to take the next step in your career in People Operations? As a People Operations Analyst II, you will be a key contributor to our people operations processes. This is a unique opportunity to help shape and define our People & Culture Shared Services function globally. Through your day-to-day practical experience, you will support administrative and general functions for our employees while leveraging your relevant experience to elevate our global mobility and employee lifecycle workflows. This role is offered on an initial fixed-term basis for 6 months. At F5, we provide a wonderful opportunity for you to apply your expertise in a multinational company across various functions. Our People Operations team collaborates in a supportive environment, offering development opportunities that will provide a stepping stone for a continued, impactful career in People & Culture. Job Summary Independently performs a broad range of People & Culture services for Employees and Shared Services partners. Embeds low-code optimisation and basic data interpretation to accelerate standard employee lifecycle workflows, while serving as a key player in shaping F5's global People & Culture Shared Services. Primary Responsibilities Administer People processes related to employee lifecycle events such as promotions, transfers, and terminations. Create, maintain, and deliver the paperwork and logistics required for the new hire set-up process and the leaver process. Generate employment contracts and prepare change in terms and conditions letters for employees. Manage employee data changes in the People & Culture systems (Workday & ServiceNow). Ensure adherence to company standards and maintain accurate employee data. Maintain electronic and hard-copy files for our employees in accordance with the file management and retention policy. Manage Leave of Absences in the region, such as paternity, maternity, and short-term sickness. Serve as a first point of contact for resolving common employee questions or issues. Provide information for the monthly payroll process. Assist the People & Culture Team with raising purchase orders and the invoice approval process. Utilise low-code / no-code automation tools (e.g., Power Automate, AI agents) to simplify repetitive administrative workflows within the immediate team. Coordinate recurring programs, including training compliance and policy acknowledgements. Assist in quarterly policy reviews and updates in ConvergePoint. Provide support for local and global projects, offering insights into designated territories. Support the business in managing contractors, including extensions and terminations. Uphold F5's Business Code of Ethics and promptly report violations of the Code or other company policies. Knowledge, Skills, and Abilities Proven experience in People & Culture Shared Services and global mobility/immigration, particularly within the EMEA region. Collaborates on assignments and problems of minimally complex scope, using judgment to select a course of action within described guidelines under moderate supervision. Anticipates subtle obstacles or problems and takes timely steps to minimise their impact. Working knowledge of the ServiceNow HRSD agent role; manages many aspects of work within ServiceNow, including responding to customer inquiries and managing complex experiences like onboarding, utilising auto-generated case summaries. Experienced with tools and systems that support People Operations activities. Displays a functional automation mindset; capable of identifying manual tasks ready for technological optimisation and reading basic data visualisations to make operational recommendations. Ability to assist with People reporting and audit requests by interpreting structured data sets. Strong ability to communicate basic concepts and exchange technical ideas and content clearly and concisely with technical and non-technical audiences. Ability to provide timely responses to advisory questions for employees and managers and resolve escalations from the People Operations team. Prioritises competing demands quickly and effectively. Receives minimal instruction on day-to-day work and general instructions on new assignments. Physical Demands and Work Environment Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate by telephone, and read printed material. Duties may require working outside normal working hours for quarter- or year-end close or special projects (evenings and weekends). The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending or auto email notification from Workday (ending with Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting . Hybrid Employees within 30 commutable miles of an F5 office are required to work from the office a minimum of 30 business days per quarter. Remote Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed. About F5 Together, we're building a better digital world. Founded in 1996, F5 is a global leader in application delivery and security. Our premier platform helps customers secure and deliver every app, API, and piece of infrastructure across all environments. Backed by over three decades of expertise and 553 patents, our solutions protect against threats while ensuring fast, reliable digital experiences. With over 6,400 employees, we serve more than 23,000 customers in over 170 countries. To continue this work, we need people like you-the best minds in the industry. We're committed to a unique, human-first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters the growth and success of our employees.
Aug 25, 2026
Full time
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Our Employees: Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset. Opportunity Are you looking to take the next step in your career in People Operations? As a People Operations Analyst II, you will be a key contributor to our people operations processes. This is a unique opportunity to help shape and define our People & Culture Shared Services function globally. Through your day-to-day practical experience, you will support administrative and general functions for our employees while leveraging your relevant experience to elevate our global mobility and employee lifecycle workflows. This role is offered on an initial fixed-term basis for 6 months. At F5, we provide a wonderful opportunity for you to apply your expertise in a multinational company across various functions. Our People Operations team collaborates in a supportive environment, offering development opportunities that will provide a stepping stone for a continued, impactful career in People & Culture. Job Summary Independently performs a broad range of People & Culture services for Employees and Shared Services partners. Embeds low-code optimisation and basic data interpretation to accelerate standard employee lifecycle workflows, while serving as a key player in shaping F5's global People & Culture Shared Services. Primary Responsibilities Administer People processes related to employee lifecycle events such as promotions, transfers, and terminations. Create, maintain, and deliver the paperwork and logistics required for the new hire set-up process and the leaver process. Generate employment contracts and prepare change in terms and conditions letters for employees. Manage employee data changes in the People & Culture systems (Workday & ServiceNow). Ensure adherence to company standards and maintain accurate employee data. Maintain electronic and hard-copy files for our employees in accordance with the file management and retention policy. Manage Leave of Absences in the region, such as paternity, maternity, and short-term sickness. Serve as a first point of contact for resolving common employee questions or issues. Provide information for the monthly payroll process. Assist the People & Culture Team with raising purchase orders and the invoice approval process. Utilise low-code / no-code automation tools (e.g., Power Automate, AI agents) to simplify repetitive administrative workflows within the immediate team. Coordinate recurring programs, including training compliance and policy acknowledgements. Assist in quarterly policy reviews and updates in ConvergePoint. Provide support for local and global projects, offering insights into designated territories. Support the business in managing contractors, including extensions and terminations. Uphold F5's Business Code of Ethics and promptly report violations of the Code or other company policies. Knowledge, Skills, and Abilities Proven experience in People & Culture Shared Services and global mobility/immigration, particularly within the EMEA region. Collaborates on assignments and problems of minimally complex scope, using judgment to select a course of action within described guidelines under moderate supervision. Anticipates subtle obstacles or problems and takes timely steps to minimise their impact. Working knowledge of the ServiceNow HRSD agent role; manages many aspects of work within ServiceNow, including responding to customer inquiries and managing complex experiences like onboarding, utilising auto-generated case summaries. Experienced with tools and systems that support People Operations activities. Displays a functional automation mindset; capable of identifying manual tasks ready for technological optimisation and reading basic data visualisations to make operational recommendations. Ability to assist with People reporting and audit requests by interpreting structured data sets. Strong ability to communicate basic concepts and exchange technical ideas and content clearly and concisely with technical and non-technical audiences. Ability to provide timely responses to advisory questions for employees and managers and resolve escalations from the People Operations team. Prioritises competing demands quickly and effectively. Receives minimal instruction on day-to-day work and general instructions on new assignments. Physical Demands and Work Environment Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate by telephone, and read printed material. Duties may require working outside normal working hours for quarter- or year-end close or special projects (evenings and weekends). The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending or auto email notification from Workday (ending with Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting . Hybrid Employees within 30 commutable miles of an F5 office are required to work from the office a minimum of 30 business days per quarter. Remote Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed. About F5 Together, we're building a better digital world. Founded in 1996, F5 is a global leader in application delivery and security. Our premier platform helps customers secure and deliver every app, API, and piece of infrastructure across all environments. Backed by over three decades of expertise and 553 patents, our solutions protect against threats while ensuring fast, reliable digital experiences. With over 6,400 employees, we serve more than 23,000 customers in over 170 countries. To continue this work, we need people like you-the best minds in the industry. We're committed to a unique, human-first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters the growth and success of our employees.
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Our Employees: Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset. Opportunity Are you looking to take the next step in your career in People Operations? As a People Operations Analyst II, you will be a key contributor to our people operations processes. This is a unique opportunity to help shape and define our People & Culture Shared Services function globally. Through your day-to-day practical experience, you will support administrative and general functions for our employees while leveraging your relevant experience to elevate our global mobility and employee lifecycle workflows. This role is offered on an initial fixed-term basis for 6 months. At F5, we provide a wonderful opportunity for you to apply your expertise in a multinational company across various functions. Our People Operations team collaborates in a supportive environment, offering development opportunities that will provide a stepping stone for a continued, impactful career in People & Culture. Job Summary Independently performs a broad range of People & Culture services for Employees and Shared Services partners. Embeds low-code optimisation and basic data interpretation to accelerate standard employee lifecycle workflows, while serving as a key player in shaping F5's global People & Culture Shared Services. Primary Responsibilities Administer People processes related to employee lifecycle events such as promotions, transfers, and terminations. Create, maintain, and deliver the paperwork and logistics required for the new hire set-up process and the leaver process. Generate employment contracts and prepare change in terms and conditions letters for employees. Manage employee data changes in the People & Culture systems (Workday & ServiceNow). Ensure adherence to company standards and maintain accurate employee data. Maintain electronic and hard-copy files for our employees in accordance with the file management and retention policy. Manage Leave of Absences in the region, such as paternity, maternity, and short-term sickness. Serve as a first point of contact for resolving common employee questions or issues. Provide information for the monthly payroll process. Assist the People & Culture Team with raising purchase orders and the invoice approval process. Utilise low-code / no-code automation tools (e.g., Power Automate, AI agents) to simplify repetitive administrative workflows within the immediate team. Coordinate recurring programs, including training compliance and policy acknowledgements. Assist in quarterly policy reviews and updates in ConvergePoint. Provide support for local and global projects, offering insights into designated territories. Support the business in managing contractors, including extensions and terminations. Uphold F5's Business Code of Ethics and promptly report violations of the Code or other company policies. Knowledge, Skills, and Abilities Proven experience in People & Culture Shared Services and global mobility/immigration, particularly within the EMEA region. Collaborates on assignments and problems of minimally complex scope, using judgment to select a course of action within described guidelines under moderate supervision. Anticipates subtle obstacles or problems and takes timely steps to minimise their impact. Working knowledge of the ServiceNow HRSD agent role; manages many aspects of work within ServiceNow, including responding to customer inquiries and managing complex experiences like onboarding, utilising auto-generated case summaries. Experienced with tools and systems that support People Operations activities. Displays a functional automation mindset; capable of identifying manual tasks ready for technological optimisation and reading basic data visualisations to make operational recommendations. Ability to assist with People reporting and audit requests by interpreting structured data sets. Strong ability to communicate basic concepts and exchange technical ideas and content clearly and concisely with technical and non-technical audiences. Ability to provide timely responses to advisory questions for employees and managers and resolve escalations from the People Operations team. Prioritises competing demands quickly and effectively. Receives minimal instruction on day-to-day work and general instructions on new assignments. Physical Demands and Work Environment Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate by telephone, and read printed material. Duties may require working outside normal working hours for quarter- or year-end close or special projects (evenings and weekends). The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending or auto email notification from Workday (ending with Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting . Hybrid Employees within 30 commutable miles of an F5 office are required to work from the office a minimum of 30 business days per quarter. Remote Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed. About F5 Together, we're building a better digital world. Founded in 1996, F5 is a global leader in application delivery and security. Our premier platform helps customers secure and deliver every app, API, and piece of infrastructure across all environments. Backed by over three decades of expertise and 553 patents, our solutions protect against threats while ensuring fast, reliable digital experiences. With over 6,400 employees, we serve more than 23,000 customers in over 170 countries. To continue this work, we need people like you-the best minds in the industry. We're committed to a unique, human-first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters the growth and success of our employees.
Aug 25, 2026
Full time
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Our Employees: Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset. Opportunity Are you looking to take the next step in your career in People Operations? As a People Operations Analyst II, you will be a key contributor to our people operations processes. This is a unique opportunity to help shape and define our People & Culture Shared Services function globally. Through your day-to-day practical experience, you will support administrative and general functions for our employees while leveraging your relevant experience to elevate our global mobility and employee lifecycle workflows. This role is offered on an initial fixed-term basis for 6 months. At F5, we provide a wonderful opportunity for you to apply your expertise in a multinational company across various functions. Our People Operations team collaborates in a supportive environment, offering development opportunities that will provide a stepping stone for a continued, impactful career in People & Culture. Job Summary Independently performs a broad range of People & Culture services for Employees and Shared Services partners. Embeds low-code optimisation and basic data interpretation to accelerate standard employee lifecycle workflows, while serving as a key player in shaping F5's global People & Culture Shared Services. Primary Responsibilities Administer People processes related to employee lifecycle events such as promotions, transfers, and terminations. Create, maintain, and deliver the paperwork and logistics required for the new hire set-up process and the leaver process. Generate employment contracts and prepare change in terms and conditions letters for employees. Manage employee data changes in the People & Culture systems (Workday & ServiceNow). Ensure adherence to company standards and maintain accurate employee data. Maintain electronic and hard-copy files for our employees in accordance with the file management and retention policy. Manage Leave of Absences in the region, such as paternity, maternity, and short-term sickness. Serve as a first point of contact for resolving common employee questions or issues. Provide information for the monthly payroll process. Assist the People & Culture Team with raising purchase orders and the invoice approval process. Utilise low-code / no-code automation tools (e.g., Power Automate, AI agents) to simplify repetitive administrative workflows within the immediate team. Coordinate recurring programs, including training compliance and policy acknowledgements. Assist in quarterly policy reviews and updates in ConvergePoint. Provide support for local and global projects, offering insights into designated territories. Support the business in managing contractors, including extensions and terminations. Uphold F5's Business Code of Ethics and promptly report violations of the Code or other company policies. Knowledge, Skills, and Abilities Proven experience in People & Culture Shared Services and global mobility/immigration, particularly within the EMEA region. Collaborates on assignments and problems of minimally complex scope, using judgment to select a course of action within described guidelines under moderate supervision. Anticipates subtle obstacles or problems and takes timely steps to minimise their impact. Working knowledge of the ServiceNow HRSD agent role; manages many aspects of work within ServiceNow, including responding to customer inquiries and managing complex experiences like onboarding, utilising auto-generated case summaries. Experienced with tools and systems that support People Operations activities. Displays a functional automation mindset; capable of identifying manual tasks ready for technological optimisation and reading basic data visualisations to make operational recommendations. Ability to assist with People reporting and audit requests by interpreting structured data sets. Strong ability to communicate basic concepts and exchange technical ideas and content clearly and concisely with technical and non-technical audiences. Ability to provide timely responses to advisory questions for employees and managers and resolve escalations from the People Operations team. Prioritises competing demands quickly and effectively. Receives minimal instruction on day-to-day work and general instructions on new assignments. Physical Demands and Work Environment Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate by telephone, and read printed material. Duties may require working outside normal working hours for quarter- or year-end close or special projects (evenings and weekends). The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending or auto email notification from Workday (ending with Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting . Hybrid Employees within 30 commutable miles of an F5 office are required to work from the office a minimum of 30 business days per quarter. Remote Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed. About F5 Together, we're building a better digital world. Founded in 1996, F5 is a global leader in application delivery and security. Our premier platform helps customers secure and deliver every app, API, and piece of infrastructure across all environments. Backed by over three decades of expertise and 553 patents, our solutions protect against threats while ensuring fast, reliable digital experiences. With over 6,400 employees, we serve more than 23,000 customers in over 170 countries. To continue this work, we need people like you-the best minds in the industry. We're committed to a unique, human-first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters the growth and success of our employees.
UK Retail Investment Director FHP Property Consultants is partnering with Joshua Robert Recruitment to appoint a UK Retail Investment Director, a senior and well connected professional with a mandate to build out FHP's investment and trading capability within the retail sector. Overview This is a rare opportunity to step into a genuinely senior, market facing position within one of the Midlands' most established and active commercial agencies, with the autonomy and backing to build a service from the ground up, win instructions directly and develop lasting relationships with funds and property companies. Appointed as a Director from day one and reporting directly to the senior leadership team, the successful candidate will take ownership of FHP's growth across retail investment and trading. They will leverage FHP's existing platform of 26 shopping centres and retail assets nationwide, alongside new instructions in Warrington, Nuneaton and Blackburn, to establish FHP as a recognised and formally instructed adviser within the retail investment market. This is an opportunity for someone who wants genuine ownership, commercial freedom and the ability to shape a service line rather than simply inherit an existing desk. Key Responsibilities Lead FHP's growth within the retail investment and trading advisory market Identify and engage prospective investors, funds and property companies across the retail investment and trading space Build and manage relationships across institutional and private capital to generate repeat instructions and referrals Identify investment opportunities directly by understanding asset ownership, appraising opportunities and securing formal instructions Oversee the delivery of advisory instructions across a range of retail asset classes, including shopping centres and retail parks Work initially across FHP's established retail property portfolio while building out the investment and trading capability from day one Develop and maintain an active pipeline of instructions and prospective client relationships, with a particular focus on large property companies acquiring shopping centres Monitor market conditions and sector developments to identify emerging investment and trading opportunities Represent FHP at industry events and forums to raise the company's profile and generate new business Work closely with the senior leadership team to align the investment service with FHP's wider strategic objectives Provide regular reporting on pipeline, client activity and performance Over time, build out a wider team through developing existing FHP talent and/or making external hires Working with Others Work directly with FHP's senior leadership team to develop and shape the investment strategy Collaborate with the existing 10-person retail team and wider agency business Build long term relationships with funds, property companies, investors and other sources of capital Work alongside internal teams to leverage FHP's existing retail portfolio and client relationships Represent FHP externally with senior stakeholders across the retail investment market Develop relationships that generate repeat instructions, referrals and new business opportunities Candidate Profile We are seeking a credible, well connected senior professional with: A strong and demonstrable track record operating at senior level within the retail property sector An established network of contacts within funds and property companies active in the retail investment and trading market A capital markets, agency or transactions background, with a proven ability to win and deliver investment instructions A strong understanding of retail property and the investment and trading landscape Experience operating across both institutional and private investment markets Experience across retail asset classes, particularly shopping centres and/or retail parks, would be advantageous Strong commercial acumen and the confidence to advise clients at board level A practical and entrepreneurial approach, with the ability to identify where a trade could happen, understand ownership and secure the instruction Excellent communication, presentation and negotiation skills A self motivated and commercially driven approach, with a demonstrable track record of delivering results The ambition and confidence to build a new service line and grow FHP's profile and fee income within the sector The ability to work autonomously while operating as part of the wider FHP business A relevant professional qualification is desirable but not essential What's on Offer Director appointment from day one Open and negotiable salary package for the right individual No ceiling on potential earnings Genuine equity and ownership potential available from the outset Flexible location and working structure Opportunity to operate through direct employment or an independent trading entity/SPV, with shareholding available from the outset Direct backing and collaboration from FHP's senior leadership team Scope to build and lead a new investment and trading service line Opportunity to develop and build a wider team over time Access to an established platform of 26 shopping centres and retail assets nationwide Access to a strong national client base and a £100 million forward funding deal Why Join FHP FHP Property Consultants is one of the Midlands' most established and active commercial property agencies, with a strong reputation across the region and a growing national presence. This role offers the opportunity to combine the platform, relationships and credibility of an established business with the autonomy and entrepreneurial freedom typically associated with building your own operation. What makes this role stand out: Genuine ownership of the retail investment and trading strategy Director status from day one Equity and ownership potential from the outset The opportunity to build a service line rather than inherit an established desk An existing platform of 26 shopping centres and retail assets nationwide A strong national client base and significant forward funding opportunity Direct access to and backing from the senior leadership team Genuine scope to build a team and shape the future direction of the business A highly entrepreneurial environment with no ceiling on potential earnings The opportunity to establish FHP as a recognised adviser within the retail investment and trading market
Aug 25, 2026
Full time
UK Retail Investment Director FHP Property Consultants is partnering with Joshua Robert Recruitment to appoint a UK Retail Investment Director, a senior and well connected professional with a mandate to build out FHP's investment and trading capability within the retail sector. Overview This is a rare opportunity to step into a genuinely senior, market facing position within one of the Midlands' most established and active commercial agencies, with the autonomy and backing to build a service from the ground up, win instructions directly and develop lasting relationships with funds and property companies. Appointed as a Director from day one and reporting directly to the senior leadership team, the successful candidate will take ownership of FHP's growth across retail investment and trading. They will leverage FHP's existing platform of 26 shopping centres and retail assets nationwide, alongside new instructions in Warrington, Nuneaton and Blackburn, to establish FHP as a recognised and formally instructed adviser within the retail investment market. This is an opportunity for someone who wants genuine ownership, commercial freedom and the ability to shape a service line rather than simply inherit an existing desk. Key Responsibilities Lead FHP's growth within the retail investment and trading advisory market Identify and engage prospective investors, funds and property companies across the retail investment and trading space Build and manage relationships across institutional and private capital to generate repeat instructions and referrals Identify investment opportunities directly by understanding asset ownership, appraising opportunities and securing formal instructions Oversee the delivery of advisory instructions across a range of retail asset classes, including shopping centres and retail parks Work initially across FHP's established retail property portfolio while building out the investment and trading capability from day one Develop and maintain an active pipeline of instructions and prospective client relationships, with a particular focus on large property companies acquiring shopping centres Monitor market conditions and sector developments to identify emerging investment and trading opportunities Represent FHP at industry events and forums to raise the company's profile and generate new business Work closely with the senior leadership team to align the investment service with FHP's wider strategic objectives Provide regular reporting on pipeline, client activity and performance Over time, build out a wider team through developing existing FHP talent and/or making external hires Working with Others Work directly with FHP's senior leadership team to develop and shape the investment strategy Collaborate with the existing 10-person retail team and wider agency business Build long term relationships with funds, property companies, investors and other sources of capital Work alongside internal teams to leverage FHP's existing retail portfolio and client relationships Represent FHP externally with senior stakeholders across the retail investment market Develop relationships that generate repeat instructions, referrals and new business opportunities Candidate Profile We are seeking a credible, well connected senior professional with: A strong and demonstrable track record operating at senior level within the retail property sector An established network of contacts within funds and property companies active in the retail investment and trading market A capital markets, agency or transactions background, with a proven ability to win and deliver investment instructions A strong understanding of retail property and the investment and trading landscape Experience operating across both institutional and private investment markets Experience across retail asset classes, particularly shopping centres and/or retail parks, would be advantageous Strong commercial acumen and the confidence to advise clients at board level A practical and entrepreneurial approach, with the ability to identify where a trade could happen, understand ownership and secure the instruction Excellent communication, presentation and negotiation skills A self motivated and commercially driven approach, with a demonstrable track record of delivering results The ambition and confidence to build a new service line and grow FHP's profile and fee income within the sector The ability to work autonomously while operating as part of the wider FHP business A relevant professional qualification is desirable but not essential What's on Offer Director appointment from day one Open and negotiable salary package for the right individual No ceiling on potential earnings Genuine equity and ownership potential available from the outset Flexible location and working structure Opportunity to operate through direct employment or an independent trading entity/SPV, with shareholding available from the outset Direct backing and collaboration from FHP's senior leadership team Scope to build and lead a new investment and trading service line Opportunity to develop and build a wider team over time Access to an established platform of 26 shopping centres and retail assets nationwide Access to a strong national client base and a £100 million forward funding deal Why Join FHP FHP Property Consultants is one of the Midlands' most established and active commercial property agencies, with a strong reputation across the region and a growing national presence. This role offers the opportunity to combine the platform, relationships and credibility of an established business with the autonomy and entrepreneurial freedom typically associated with building your own operation. What makes this role stand out: Genuine ownership of the retail investment and trading strategy Director status from day one Equity and ownership potential from the outset The opportunity to build a service line rather than inherit an established desk An existing platform of 26 shopping centres and retail assets nationwide A strong national client base and significant forward funding opportunity Direct access to and backing from the senior leadership team Genuine scope to build a team and shape the future direction of the business A highly entrepreneurial environment with no ceiling on potential earnings The opportunity to establish FHP as a recognised adviser within the retail investment and trading market
Soane Britain in Leicester is seeking a driven leader to run the Furniture & Lighting Client Services team, ensuring efficient workflow across quoting, order processing, aftercare and client support. Reporting to the Client Services & Operations Manager, you will balance capacity, coach staff, manage Zendesk, and collaborate across Manufacturing, Product, Logistics and Finance to deliver a consistently excellent client experience and scalable service as the business grows.
Aug 25, 2026
Full time
Soane Britain in Leicester is seeking a driven leader to run the Furniture & Lighting Client Services team, ensuring efficient workflow across quoting, order processing, aftercare and client support. Reporting to the Client Services & Operations Manager, you will balance capacity, coach staff, manage Zendesk, and collaborate across Manufacturing, Product, Logistics and Finance to deliver a consistently excellent client experience and scalable service as the business grows.
This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply. General Information Working Pattern Full Time Vacancy Approach Cross Government Location London Region London Closing Date 28-Aug-2026 Post Type Permanent HEO Number of jobs available 1 Reserve List 12 Months Job ID 21149 Descriptions & requirements Position: Senior Caseworker Location Royal Courts of Justice, London, WC2A 2LL Band HEO Contract Type Permanent Overview of the Judicial Office The Judicial Office (JO) reports to, and is accountable, to the Lady Chief Justice (LCJ). It was established in 2006 to provide support to the LCJ and to the wider judiciary in upholding the rule of law and in delivering justice impartially, speedily and efficiently, following the Constitutional Reform Act 2005. In addition, we support, and are accountable to, the Senior President of Tribunals, whose responsibilities extend to Scotland and Northern Ireland. The JO is an interesting and unique place to work. Everything we do is in support of upholding the independence and impartiality of the judiciary. We work closely with HM Courts & Tribunals Service (HMCTS), the Ministry of Justice (MoJ) and others across Government as well as with the legal professions. We are an Arm's Length Body sponsored by the Ministry of Justice. This creates an interesting and complex environment in which to work where we agree our priorities with the senior judiciary and receive our funding to deliver them from the Ministry of Justice. The Judicial Office has been through a period of significant growth resulting from an expansion of our remit and responsibilities. The Judicial Conduct Investigations Office (JCIO) is part of the Judicial Office. We support the Lord Chancellor and Lady Chief Justice in their joint responsibility for judicial discipline. We deal with complaints about the personal conduct of judicial office-holders. Our role is to assess complaints to determine whether they are within our remit and, if so, to take the appropriate action. This involves rejecting the significant number of complaints that fall outside of our remit and dismissing those that, after making enquires or listening to audio recordings, must be dismissed for various reasons. For complaints that involve substantiated allegations of misconduct, we present the information we have gathered to the senior judges, lay people and officials who have statutory roles within the conduct process, to assist them to make decisions and provide advice on individual complaints. Our work is governed by The Judicial Conduct Rules 2023. This and other information related to the JCIO's work can be found at: We would like to recruit a senior caseworker to join our hardworking and committed team, based at the Royal Courts of Justice in London. In addition to assessing and managing an ongoing caseload, you will manage up to three EO members of staff. You will also have the opportunity to become involved in a range of projects across the team and the wider Judicial Office. You will need to be an effective leader and communicator. You will be able to relay information in a professional manner, so it is easily understood. You should have an eye for detail and be able to apply a set of rules to assess whether a complaint contains an allegation of potential misconduct and determine the next appropriate step in the process. You will be able to work well independently but also with others. In return, you will be assisted to learn and develop within a supportive and friendly team. The Role As a senior caseworker in the JCIO your duties will include: Line management of up to three case workers, including reviewing draft correspondence and providing guidance where required. Carrying out senior level casework on complaints, proactively managing your own caseload to internal KPIs and working with other managers to ensure delivery of the team's work. Showing leadership in the team and promoting positivity and professionalism. Drafting high level correspondence, including ministerial correspondence. Managing Subject Access Requests and data compliance. Drafting advice on complaints for the Lord Chancellor and Lady Chief Justice. Producing statistical reports about performance against targets. Supporting senior casework managers with a range of work when needed. Leading on/contributing to projects which support delivery of the JCIO business plan. Key Requirements Strong leadership, including willingness to actively contribute to team meetings and management discussions. Excellent analytical ability and attention to detail. Experience of drafting to a high standard. Ability to manage a varied workload and reprioritise to meet competing demands. While the successful candidate will not be required to have prior knowledge of the judicial disciplinary system, a willingness to proactively work to acquire that knowledge is essential. Experience working with Microsoft systems, including co-pilot. Basic knowledge of the judicial system. Experience of drafting for senior judges and/or senior officials. Experience of managing reasonable adjustment requests. Understanding and knowledge of data handling, including SAR requests. You will be required to provide evidence of the following behaviours: Communicating and influencing Delivering at Pace Managing a Quality Service Making Effective Decisions If you are successful for interview, please note you will also be tested on strength questions at this stage. Should we receive a large number of applications we will conduct an initial sift on the lead behaviour of Communicating and Influencing. Working Arrangements & Further Information The JCIO follows the Judicial Office hybrid working approach, which requires a presence in the office at least 60% of working hours. While working from home on some days is not mandatory, most team members choose to mix home and office working each week. To meet the needs of the team, we expect everyone to be flexible about which days are worked from home/office each week. This role is not suitable for fulltime homeworking. Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year . click apply for full job details
Aug 25, 2026
Full time
This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply. General Information Working Pattern Full Time Vacancy Approach Cross Government Location London Region London Closing Date 28-Aug-2026 Post Type Permanent HEO Number of jobs available 1 Reserve List 12 Months Job ID 21149 Descriptions & requirements Position: Senior Caseworker Location Royal Courts of Justice, London, WC2A 2LL Band HEO Contract Type Permanent Overview of the Judicial Office The Judicial Office (JO) reports to, and is accountable, to the Lady Chief Justice (LCJ). It was established in 2006 to provide support to the LCJ and to the wider judiciary in upholding the rule of law and in delivering justice impartially, speedily and efficiently, following the Constitutional Reform Act 2005. In addition, we support, and are accountable to, the Senior President of Tribunals, whose responsibilities extend to Scotland and Northern Ireland. The JO is an interesting and unique place to work. Everything we do is in support of upholding the independence and impartiality of the judiciary. We work closely with HM Courts & Tribunals Service (HMCTS), the Ministry of Justice (MoJ) and others across Government as well as with the legal professions. We are an Arm's Length Body sponsored by the Ministry of Justice. This creates an interesting and complex environment in which to work where we agree our priorities with the senior judiciary and receive our funding to deliver them from the Ministry of Justice. The Judicial Office has been through a period of significant growth resulting from an expansion of our remit and responsibilities. The Judicial Conduct Investigations Office (JCIO) is part of the Judicial Office. We support the Lord Chancellor and Lady Chief Justice in their joint responsibility for judicial discipline. We deal with complaints about the personal conduct of judicial office-holders. Our role is to assess complaints to determine whether they are within our remit and, if so, to take the appropriate action. This involves rejecting the significant number of complaints that fall outside of our remit and dismissing those that, after making enquires or listening to audio recordings, must be dismissed for various reasons. For complaints that involve substantiated allegations of misconduct, we present the information we have gathered to the senior judges, lay people and officials who have statutory roles within the conduct process, to assist them to make decisions and provide advice on individual complaints. Our work is governed by The Judicial Conduct Rules 2023. This and other information related to the JCIO's work can be found at: We would like to recruit a senior caseworker to join our hardworking and committed team, based at the Royal Courts of Justice in London. In addition to assessing and managing an ongoing caseload, you will manage up to three EO members of staff. You will also have the opportunity to become involved in a range of projects across the team and the wider Judicial Office. You will need to be an effective leader and communicator. You will be able to relay information in a professional manner, so it is easily understood. You should have an eye for detail and be able to apply a set of rules to assess whether a complaint contains an allegation of potential misconduct and determine the next appropriate step in the process. You will be able to work well independently but also with others. In return, you will be assisted to learn and develop within a supportive and friendly team. The Role As a senior caseworker in the JCIO your duties will include: Line management of up to three case workers, including reviewing draft correspondence and providing guidance where required. Carrying out senior level casework on complaints, proactively managing your own caseload to internal KPIs and working with other managers to ensure delivery of the team's work. Showing leadership in the team and promoting positivity and professionalism. Drafting high level correspondence, including ministerial correspondence. Managing Subject Access Requests and data compliance. Drafting advice on complaints for the Lord Chancellor and Lady Chief Justice. Producing statistical reports about performance against targets. Supporting senior casework managers with a range of work when needed. Leading on/contributing to projects which support delivery of the JCIO business plan. Key Requirements Strong leadership, including willingness to actively contribute to team meetings and management discussions. Excellent analytical ability and attention to detail. Experience of drafting to a high standard. Ability to manage a varied workload and reprioritise to meet competing demands. While the successful candidate will not be required to have prior knowledge of the judicial disciplinary system, a willingness to proactively work to acquire that knowledge is essential. Experience working with Microsoft systems, including co-pilot. Basic knowledge of the judicial system. Experience of drafting for senior judges and/or senior officials. Experience of managing reasonable adjustment requests. Understanding and knowledge of data handling, including SAR requests. You will be required to provide evidence of the following behaviours: Communicating and influencing Delivering at Pace Managing a Quality Service Making Effective Decisions If you are successful for interview, please note you will also be tested on strength questions at this stage. Should we receive a large number of applications we will conduct an initial sift on the lead behaviour of Communicating and Influencing. Working Arrangements & Further Information The JCIO follows the Judicial Office hybrid working approach, which requires a presence in the office at least 60% of working hours. While working from home on some days is not mandatory, most team members choose to mix home and office working each week. To meet the needs of the team, we expect everyone to be flexible about which days are worked from home/office each week. This role is not suitable for fulltime homeworking. Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year . click apply for full job details
This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply. General Information The national salary range is £42,914 - £46,182 London salary range is £49,325- £53,081 Your salary will be dependent on your base location Working Pattern Full Time Vacancy Approach Cross Government Location Birmingham, Leeds, London, Manchester Region Greater Manchester, London, West Midlands, Yorkshire and the Humber Closing Date 11-Sep-2026 Post Type Permanent SEO Number of jobs available 1 Reserve List 12 Months Job ID 21345 Descriptions & requirements Role To contribute to the delivery of a specialist judicial welfare and casework service that supports the Lady Chief Justice and Senior President of Tribunals in fulfilling their statutory responsibilities for the welfare and conduct of the judiciary, as set out in the Constitutional Reform Act 2005. In addition to HR casework and the management of litigation cases, the role also includes project work to support the delivery of the wellbeing action plan which supports the objectives within the Judicial Health and Wellbeing Strategy. The role supports actions within the Judicial Office Business Plan 2026 - 2027. Main Activities and Responsibilities - Job Description You will report to the head of welfare and casework and work closely with three other senior HR casework managers (SEO) and two HR welfare and casework support managers (HEO). You will provide ongoing support to the Lady Chief Justice and Senior President of Tribunals in respect of their statutory responsibilities for the welfare and support of judicial office holders. You will do this by building and maintaining strong and effective working relationships with leadership judges, Private Offices and secretariats/chamber presidents' offices and HMCTS/MoJ. You will demonstrate excellent communication skills with an ability to engage with senior members of the judiciary. You will apply your HR expertise to offer a professional HR service, advising, supporting and guiding on matters to resolve complex HR issues and long-term sickness absence cases. You will share your expertise building trust with leadership and presiding judges. You will manage a caseload of complex cases and be a source of professional HR expertise with insight into the complex statutory frameworks for judicial office holders against the backdrop of Employment Law. You will provide timely advice and support to leadership judges to enable them to effectively discharge their pastoral responsibilities, and you will act with sensitivity and preserve confidentiality when supporting judicial office holders who are seeking welfare support and access to health and welfare services. You will also manage Judicial HR litigation cases. These cases often contain a high degree of ambiguity and complexity due the fact that appellants are appointed to their role and are not employees. In carrying out this work you will work closely with government solicitors, GLD, relaying instruction on cases. You will manage these cases from start through to conclusion seeking the views of the senior judiciary as required and providing regular updates to the head of welfare and case work. You will manage cases through the Judicial Policy on Incapacity due to Long Term Sickness Absence, ensuring each case is handled with sensitivity. Work will include preparing clear and well-evidenced submissions for the nominated judge, including accurate chronologies with listed evidence, advising the senior judiciary on the case to support fair, robust and timely decision-making. You will manage and monitor the Occupational Health and Judicial Assistance Programme, including participating in meetings with external providers to discuss the services with the aim of getting the best service provision for the judiciary. You will work closely with a team of HR advisors (HRAs) and senior HR Business Partners (HRBPs) to provide a seamless HR service to all judicial office holders. You will undertake project work to support the delivery of the wellbeing action plan including creating new guidance, supporting the delivery of wellbeing services, leading on new areas of work and generally raising the profile of the wellbeing offer including presenting on the topic at judicial conferences and Judicial College events. This work also includes the occasional preparation of papers for the Judicial HR Committee. You will work closely with the Judicial HR, strategy and policy team to support updates to existing judicial HR policies including drafting and/or reviewing policy documents and obtaining feedback from key stakeholders, JO colleagues, HMCTS, and the Judiciary on amendments to policy. You will need to be organised and efficient, updating and maintaining the HR casework activity log using a data base system on Microsoft Lists ensuring you keep an accurate record of activity on your cases. You will also contribute to producing accurate statistical data. Management of Resources There is no direct line management associated with this role, although the post holder will be expected to project manage, coach and/or support any of the 2 HEOs on the team. A CIPD qualification/membership is preferred but not essential if the candidate can demonstrate the essential experience below. HR experience, having spent time in either an HR casework, HR policy or HRBP/HRRA role. Excellent communication skills with an ability to draft advice and correspondence to a high standard. Some knowledge of Employment Law. Excellent interpersonal and stakeholder management skills; a skilled influencer with strong customer relationship skills and the ability to confidently handle difficult conversations. Ability to manage a varied workload and re-prioritise to meet competing demands. Ability to engage with senior colleagues effectively at SCS or equivalent level. Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks . click apply for full job details
Aug 25, 2026
Full time
This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply. General Information The national salary range is £42,914 - £46,182 London salary range is £49,325- £53,081 Your salary will be dependent on your base location Working Pattern Full Time Vacancy Approach Cross Government Location Birmingham, Leeds, London, Manchester Region Greater Manchester, London, West Midlands, Yorkshire and the Humber Closing Date 11-Sep-2026 Post Type Permanent SEO Number of jobs available 1 Reserve List 12 Months Job ID 21345 Descriptions & requirements Role To contribute to the delivery of a specialist judicial welfare and casework service that supports the Lady Chief Justice and Senior President of Tribunals in fulfilling their statutory responsibilities for the welfare and conduct of the judiciary, as set out in the Constitutional Reform Act 2005. In addition to HR casework and the management of litigation cases, the role also includes project work to support the delivery of the wellbeing action plan which supports the objectives within the Judicial Health and Wellbeing Strategy. The role supports actions within the Judicial Office Business Plan 2026 - 2027. Main Activities and Responsibilities - Job Description You will report to the head of welfare and casework and work closely with three other senior HR casework managers (SEO) and two HR welfare and casework support managers (HEO). You will provide ongoing support to the Lady Chief Justice and Senior President of Tribunals in respect of their statutory responsibilities for the welfare and support of judicial office holders. You will do this by building and maintaining strong and effective working relationships with leadership judges, Private Offices and secretariats/chamber presidents' offices and HMCTS/MoJ. You will demonstrate excellent communication skills with an ability to engage with senior members of the judiciary. You will apply your HR expertise to offer a professional HR service, advising, supporting and guiding on matters to resolve complex HR issues and long-term sickness absence cases. You will share your expertise building trust with leadership and presiding judges. You will manage a caseload of complex cases and be a source of professional HR expertise with insight into the complex statutory frameworks for judicial office holders against the backdrop of Employment Law. You will provide timely advice and support to leadership judges to enable them to effectively discharge their pastoral responsibilities, and you will act with sensitivity and preserve confidentiality when supporting judicial office holders who are seeking welfare support and access to health and welfare services. You will also manage Judicial HR litigation cases. These cases often contain a high degree of ambiguity and complexity due the fact that appellants are appointed to their role and are not employees. In carrying out this work you will work closely with government solicitors, GLD, relaying instruction on cases. You will manage these cases from start through to conclusion seeking the views of the senior judiciary as required and providing regular updates to the head of welfare and case work. You will manage cases through the Judicial Policy on Incapacity due to Long Term Sickness Absence, ensuring each case is handled with sensitivity. Work will include preparing clear and well-evidenced submissions for the nominated judge, including accurate chronologies with listed evidence, advising the senior judiciary on the case to support fair, robust and timely decision-making. You will manage and monitor the Occupational Health and Judicial Assistance Programme, including participating in meetings with external providers to discuss the services with the aim of getting the best service provision for the judiciary. You will work closely with a team of HR advisors (HRAs) and senior HR Business Partners (HRBPs) to provide a seamless HR service to all judicial office holders. You will undertake project work to support the delivery of the wellbeing action plan including creating new guidance, supporting the delivery of wellbeing services, leading on new areas of work and generally raising the profile of the wellbeing offer including presenting on the topic at judicial conferences and Judicial College events. This work also includes the occasional preparation of papers for the Judicial HR Committee. You will work closely with the Judicial HR, strategy and policy team to support updates to existing judicial HR policies including drafting and/or reviewing policy documents and obtaining feedback from key stakeholders, JO colleagues, HMCTS, and the Judiciary on amendments to policy. You will need to be organised and efficient, updating and maintaining the HR casework activity log using a data base system on Microsoft Lists ensuring you keep an accurate record of activity on your cases. You will also contribute to producing accurate statistical data. Management of Resources There is no direct line management associated with this role, although the post holder will be expected to project manage, coach and/or support any of the 2 HEOs on the team. A CIPD qualification/membership is preferred but not essential if the candidate can demonstrate the essential experience below. HR experience, having spent time in either an HR casework, HR policy or HRBP/HRRA role. Excellent communication skills with an ability to draft advice and correspondence to a high standard. Some knowledge of Employment Law. Excellent interpersonal and stakeholder management skills; a skilled influencer with strong customer relationship skills and the ability to confidently handle difficult conversations. Ability to manage a varied workload and re-prioritise to meet competing demands. Ability to engage with senior colleagues effectively at SCS or equivalent level. Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks . click apply for full job details
Select how often (in days) to receive an alert: Job Code: 12976 Country: GB City: London Skill Category: Global Markets Description Job Title: Quantitative Structurer - Platform & AI Corporate Title: Vice President / Executive Director Division: Global Markets Location: London Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Business Overview The Global Markets Structuring team in EMEA delivers bespoke solutions for clients' hedging and investment requirements across fixed income asset classes - Rates, Foreign Exchange, Credit, and Hybrids. The team engages in end-to-end deal modelling that involves pricing of structured payoffs, suggesting and marketing trade ideas to sales/clients and preparing relevant documentation. Our client services cover both high-volume flow products and carefully tailored structured solutions. The Structuring Platform & AI group is a globally distributed team within Structuring, responsible for building end-to-end digital platforms that scale key structuring business verticals. With a client-centric focus and differentiated by innovation, these platforms deliver market-leading capabilities across the full product lifecycle - from pricing, booking, and risk management to trade idea generation and client servicing - leveraging modern engineering and AI to drive significant efficiency and scale across high-volume flow verticals. Position Specifications The candidate will join as a Strategist in the Structuring Platform & AI group based in London, UK. This is a revenue-aligned role with line of sight to client trades. Working closely with Product Structurers, Sales, Trading, and Quant teams, the candidate will bring modern engineering and AI capabilities to the structured products workflow. The role reports jointly to the Head of Structuring Strategists in Singapore and the GM EMEA Structuring Heads. The role is within a global team spread across Singapore, Mumbai & London. The role combines technical expertise with structured products awareness to design, build, and own autonomous platforms across primarily Rates, Credit and Currency product verticals. This role offers potential for self-motivated individuals to shape and lead Platform & AI functions across a high growth and focus platform, building domain expertise across multiple asset classes. Job Responsibilities Architect and deliver end-to-end digital platforms that scale Fixed Income structuring verticals, covering pricing, booking, lifecycle management, and client servicing Work alongside Product Structuring Specialists to understand payoff design, product mechanics, and client requirements, translating business needs into scalable platforms. Apply modern AI and Generative AI techniques - including RAG, agent architectures, and context engineering - to enhance structuring workflows such as trade idea generation, documentation, and client engagement Drive the design and development of production-grade applications with strong emphasis on system architecture, reliability, and integration with internal infrastructure Contribute to and leverage the global platform ecosystem, ensuring regional solutions align with global development standards and integrate seamlessly with existing capabilities across regions Collaborate with Sales, Trading, Quant, and Technology teams to identify opportunities for efficiency and scale across high-volume flow products Stay current with emerging technologies and industry trends, proactively proposing innovative solutions that strengthen the structuring franchise Job Requirements Degree in Computer Science, Quantitative Finance, Mathematics, or Economics from an accredited institution; advanced degree (Masters or PhD) is a plus Strong Python software engineering skills with proficiency in system architecture, DevOps, and integration with enterprise infrastructure Executive Director equivalent level of experience with a strong track record of building and owning production-grade, end-to-end software solutions Familiarity with structured products, derivatives, and preferably Structuring landscape; experience working alongside a Structuring desk, quantitative Strategists, or Desk quants is valued Working knowledge of modern AI and Generative AI frameworks and concepts - including RAG, agent architecture, context engineering, and orchestration tooling - ideally with applied experience in a financial context Strong analytical and problem-solving abilities with a commercial mindset and attention to detail Ability to communicate complex technical concepts clearly to both technical and business stakeholders Ability to work effectively in a fast-paced environment managing multiple stakeholders and conflicting priorities Desirable skills Experience in building platforms delivering structured products, including pricing and distribution Experience with quantitative modelling and derivatives pricing Hands-on experience with AI/ML frameworks and tooling such as LangChain, LangGraph, vector databases, and MCP-based orchestration Expertise in relational and/or NoSQL databases, data pipelines, and ETL processes Experience with microservices architecture and web development Knowledge of data visualisation tools (e.g., PowerBI, Tableau) and dashboard development Good creativity and lateral thinking skills with an entrepreneurial mindset Nomura Leadership Behaviours Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion: Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the UK (who require a Tier 2 Skilled Worker visa) we can only employ them if we can provide evidence that this is a genuine vacancy for a qualified role. Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all our employees. We do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer
Aug 25, 2026
Full time
Select how often (in days) to receive an alert: Job Code: 12976 Country: GB City: London Skill Category: Global Markets Description Job Title: Quantitative Structurer - Platform & AI Corporate Title: Vice President / Executive Director Division: Global Markets Location: London Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Business Overview The Global Markets Structuring team in EMEA delivers bespoke solutions for clients' hedging and investment requirements across fixed income asset classes - Rates, Foreign Exchange, Credit, and Hybrids. The team engages in end-to-end deal modelling that involves pricing of structured payoffs, suggesting and marketing trade ideas to sales/clients and preparing relevant documentation. Our client services cover both high-volume flow products and carefully tailored structured solutions. The Structuring Platform & AI group is a globally distributed team within Structuring, responsible for building end-to-end digital platforms that scale key structuring business verticals. With a client-centric focus and differentiated by innovation, these platforms deliver market-leading capabilities across the full product lifecycle - from pricing, booking, and risk management to trade idea generation and client servicing - leveraging modern engineering and AI to drive significant efficiency and scale across high-volume flow verticals. Position Specifications The candidate will join as a Strategist in the Structuring Platform & AI group based in London, UK. This is a revenue-aligned role with line of sight to client trades. Working closely with Product Structurers, Sales, Trading, and Quant teams, the candidate will bring modern engineering and AI capabilities to the structured products workflow. The role reports jointly to the Head of Structuring Strategists in Singapore and the GM EMEA Structuring Heads. The role is within a global team spread across Singapore, Mumbai & London. The role combines technical expertise with structured products awareness to design, build, and own autonomous platforms across primarily Rates, Credit and Currency product verticals. This role offers potential for self-motivated individuals to shape and lead Platform & AI functions across a high growth and focus platform, building domain expertise across multiple asset classes. Job Responsibilities Architect and deliver end-to-end digital platforms that scale Fixed Income structuring verticals, covering pricing, booking, lifecycle management, and client servicing Work alongside Product Structuring Specialists to understand payoff design, product mechanics, and client requirements, translating business needs into scalable platforms. Apply modern AI and Generative AI techniques - including RAG, agent architectures, and context engineering - to enhance structuring workflows such as trade idea generation, documentation, and client engagement Drive the design and development of production-grade applications with strong emphasis on system architecture, reliability, and integration with internal infrastructure Contribute to and leverage the global platform ecosystem, ensuring regional solutions align with global development standards and integrate seamlessly with existing capabilities across regions Collaborate with Sales, Trading, Quant, and Technology teams to identify opportunities for efficiency and scale across high-volume flow products Stay current with emerging technologies and industry trends, proactively proposing innovative solutions that strengthen the structuring franchise Job Requirements Degree in Computer Science, Quantitative Finance, Mathematics, or Economics from an accredited institution; advanced degree (Masters or PhD) is a plus Strong Python software engineering skills with proficiency in system architecture, DevOps, and integration with enterprise infrastructure Executive Director equivalent level of experience with a strong track record of building and owning production-grade, end-to-end software solutions Familiarity with structured products, derivatives, and preferably Structuring landscape; experience working alongside a Structuring desk, quantitative Strategists, or Desk quants is valued Working knowledge of modern AI and Generative AI frameworks and concepts - including RAG, agent architecture, context engineering, and orchestration tooling - ideally with applied experience in a financial context Strong analytical and problem-solving abilities with a commercial mindset and attention to detail Ability to communicate complex technical concepts clearly to both technical and business stakeholders Ability to work effectively in a fast-paced environment managing multiple stakeholders and conflicting priorities Desirable skills Experience in building platforms delivering structured products, including pricing and distribution Experience with quantitative modelling and derivatives pricing Hands-on experience with AI/ML frameworks and tooling such as LangChain, LangGraph, vector databases, and MCP-based orchestration Expertise in relational and/or NoSQL databases, data pipelines, and ETL processes Experience with microservices architecture and web development Knowledge of data visualisation tools (e.g., PowerBI, Tableau) and dashboard development Good creativity and lateral thinking skills with an entrepreneurial mindset Nomura Leadership Behaviours Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion: Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the UK (who require a Tier 2 Skilled Worker visa) we can only employ them if we can provide evidence that this is a genuine vacancy for a qualified role. Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all our employees. We do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer
Company Overview: With an uncompromising commitment to British manufacturing, Soane Britain's mission is to design and make enduring and life-enhancing furniture, lighting, fabrics and wallpapers through collaborations with a network of the finest craftspeople in Britain. Soane combines responsibly sourced, high-quality materials and superb workmanship to ensure our designs endure for generations. Our talented team is based in offices and workshops in Leicester and the West Country and showrooms in London and New York. For more information, please visit or join our social media platforms Pinterest and Instagram. Purpose of the Position: This role is responsible for the day-to-day leadership, performance and operational delivery of the Furniture & Lighting Client Services team. Reporting to the Client Services & Operations Manager, you will ensure the efficient management of workflow across quoting, order processing, aftercare and client support activities, maintaining the high standards of service expected by Soane clients. You will be responsible for the day-to-day management of Zendesk, ensuring workloads are prioritised effectively, service levels are maintained and operational performance is monitored across the team. You will lead and develop the Furniture & Lighting Client Services team, supporting Client Services Associates and Advisors through effective workload management, coaching, training and operational guidance. Working closely with Client Services Specialists, Client Development, Manufacturing, Product, Logistics and Finance, you will support the team in resolving challenges, removing obstacles and ensuring clients receive timely and accurate information throughout their journey. A key focus of the role will be balancing team capacity, priorities and operational demands, proactively identifying risks, bottlenecks and opportunities for improvement. Through strong leadership and operational oversight, you will help create a consistent, efficient and scalable Client Services function capable of supporting future business growth. Key Responsibilities Team Leadership & Development Lead, coach and support the Furniture & Lighting Client Services team. Conduct regular 1:1s and support individual development plans. Manage onboarding and training for new team members. Identify skills gaps and training requirements across the team. Create and maintain training materials, process documentation and team resources. Support recruitment activities and team succession planning. Zendesk & Workflow Management Own the day-to-day management of Zendesk. Monitor ticket volumes, response times and workload allocation. Prioritise and redistribute work to ensure service levels are maintained. Manage escalations and support resolution of complex client and operational issues. Maintain Zendesk reporting and provide regular updates on team performance and operational activity. Operational Delivery Ensure the efficient processing of quotes, proformas, orders, aftercare requests and operational enquiries. Support the team in obtaining information from Manufacturing, Product, Logistics and Finance. Coordinate activity across departments to ensure timely and accurate responses. Provide regular operational updates to Client Development teams. Maintain high standards of accuracy, efficiency and service across all operational activities. Aftercare & Client Experience Lead the day-to-day management of aftercare activity. Support the resolution of client issues, complaints and service challenges. Identify recurring issues and recommend improvements to processes and ways of working. Maintain a proactive approach to client communication and issue resolution. Continuous Improvement & Reporting Identify opportunities to improve processes, reduce friction and increase operational efficiency. Support projects and initiatives led by the Client Services & Operations Manager. Contribute to operational reporting, analysis and performance reviews. Maintain process documentation, manuals and operational best practice guides. Provide recommendations to improve team performance, service levels and operational effectiveness.
Aug 25, 2026
Full time
Company Overview: With an uncompromising commitment to British manufacturing, Soane Britain's mission is to design and make enduring and life-enhancing furniture, lighting, fabrics and wallpapers through collaborations with a network of the finest craftspeople in Britain. Soane combines responsibly sourced, high-quality materials and superb workmanship to ensure our designs endure for generations. Our talented team is based in offices and workshops in Leicester and the West Country and showrooms in London and New York. For more information, please visit or join our social media platforms Pinterest and Instagram. Purpose of the Position: This role is responsible for the day-to-day leadership, performance and operational delivery of the Furniture & Lighting Client Services team. Reporting to the Client Services & Operations Manager, you will ensure the efficient management of workflow across quoting, order processing, aftercare and client support activities, maintaining the high standards of service expected by Soane clients. You will be responsible for the day-to-day management of Zendesk, ensuring workloads are prioritised effectively, service levels are maintained and operational performance is monitored across the team. You will lead and develop the Furniture & Lighting Client Services team, supporting Client Services Associates and Advisors through effective workload management, coaching, training and operational guidance. Working closely with Client Services Specialists, Client Development, Manufacturing, Product, Logistics and Finance, you will support the team in resolving challenges, removing obstacles and ensuring clients receive timely and accurate information throughout their journey. A key focus of the role will be balancing team capacity, priorities and operational demands, proactively identifying risks, bottlenecks and opportunities for improvement. Through strong leadership and operational oversight, you will help create a consistent, efficient and scalable Client Services function capable of supporting future business growth. Key Responsibilities Team Leadership & Development Lead, coach and support the Furniture & Lighting Client Services team. Conduct regular 1:1s and support individual development plans. Manage onboarding and training for new team members. Identify skills gaps and training requirements across the team. Create and maintain training materials, process documentation and team resources. Support recruitment activities and team succession planning. Zendesk & Workflow Management Own the day-to-day management of Zendesk. Monitor ticket volumes, response times and workload allocation. Prioritise and redistribute work to ensure service levels are maintained. Manage escalations and support resolution of complex client and operational issues. Maintain Zendesk reporting and provide regular updates on team performance and operational activity. Operational Delivery Ensure the efficient processing of quotes, proformas, orders, aftercare requests and operational enquiries. Support the team in obtaining information from Manufacturing, Product, Logistics and Finance. Coordinate activity across departments to ensure timely and accurate responses. Provide regular operational updates to Client Development teams. Maintain high standards of accuracy, efficiency and service across all operational activities. Aftercare & Client Experience Lead the day-to-day management of aftercare activity. Support the resolution of client issues, complaints and service challenges. Identify recurring issues and recommend improvements to processes and ways of working. Maintain a proactive approach to client communication and issue resolution. Continuous Improvement & Reporting Identify opportunities to improve processes, reduce friction and increase operational efficiency. Support projects and initiatives led by the Client Services & Operations Manager. Contribute to operational reporting, analysis and performance reviews. Maintain process documentation, manuals and operational best practice guides. Provide recommendations to improve team performance, service levels and operational effectiveness.
UK Retail Investment Director FHP Property Consultants is partnering with Joshua Robert Recruitment to appoint a UK Retail Investment Director, a senior and well connected professional with a mandate to build out FHP's investment and trading capability within the retail sector. Overview This is a rare opportunity to step into a genuinely senior, market facing position within one of the Midlands' most established and active commercial agencies, with the autonomy and backing to build a service from the ground up, win instructions directly and develop lasting relationships with funds and property companies. Appointed as a Director from day one and reporting directly to the senior leadership team, the successful candidate will take ownership of FHP's growth across retail investment and trading. They will leverage FHP's existing platform of 26 shopping centres and retail assets nationwide, alongside new instructions in Warrington, Nuneaton and Blackburn, to establish FHP as a recognised and formally instructed adviser within the retail investment market. This is an opportunity for someone who wants genuine ownership, commercial freedom and the ability to shape a service line rather than simply inherit an existing desk. Key Responsibilities Lead FHP's growth within the retail investment and trading advisory market Identify and engage prospective investors, funds and property companies across the retail investment and trading space Build and manage relationships across institutional and private capital to generate repeat instructions and referrals Identify investment opportunities directly by understanding asset ownership, appraising opportunities and securing formal instructions Oversee the delivery of advisory instructions across a range of retail asset classes, including shopping centres and retail parks Work initially across FHP's established retail property portfolio while building out the investment and trading capability from day one Develop and maintain an active pipeline of instructions and prospective client relationships, with a particular focus on large property companies acquiring shopping centres Monitor market conditions and sector developments to identify emerging investment and trading opportunities Represent FHP at industry events and forums to raise the company's profile and generate new business Work closely with the senior leadership team to align the investment service with FHP's wider strategic objectives Provide regular reporting on pipeline, client activity and performance Over time, build out a wider team through developing existing FHP talent and/or making external hires Working with Others Work directly with FHP's senior leadership team to develop and shape the investment strategy Collaborate with the existing 10-person retail team and wider agency business Build long term relationships with funds, property companies, investors and other sources of capital Work alongside internal teams to leverage FHP's existing retail portfolio and client relationships Represent FHP externally with senior stakeholders across the retail investment market Develop relationships that generate repeat instructions, referrals and new business opportunities Candidate Profile We are seeking a credible, well connected senior professional with: A strong and demonstrable track record operating at senior level within the retail property sector An established network of contacts within funds and property companies active in the retail investment and trading market A capital markets, agency or transactions background, with a proven ability to win and deliver investment instructions A strong understanding of retail property and the investment and trading landscape Experience operating across both institutional and private investment markets Experience across retail asset classes, particularly shopping centres and/or retail parks, would be advantageous Strong commercial acumen and the confidence to advise clients at board level A practical and entrepreneurial approach, with the ability to identify where a trade could happen, understand ownership and secure the instruction Excellent communication, presentation and negotiation skills A self motivated and commercially driven approach, with a demonstrable track record of delivering results The ambition and confidence to build a new service line and grow FHP's profile and fee income within the sector The ability to work autonomously while operating as part of the wider FHP business A relevant professional qualification is desirable but not essential What's on Offer Director appointment from day one Open and negotiable salary package for the right individual No ceiling on potential earnings Genuine equity and ownership potential available from the outset Flexible location and working structure Opportunity to operate through direct employment or an independent trading entity/SPV, with shareholding available from the outset Direct backing and collaboration from FHP's senior leadership team Scope to build and lead a new investment and trading service line Opportunity to develop and build a wider team over time Access to an established platform of 26 shopping centres and retail assets nationwide Access to a strong national client base and a £100 million forward funding deal Why Join FHP FHP Property Consultants is one of the Midlands' most established and active commercial property agencies, with a strong reputation across the region and a growing national presence. This role offers the opportunity to combine the platform, relationships and credibility of an established business with the autonomy and entrepreneurial freedom typically associated with building your own operation. What makes this role stand out: Genuine ownership of the retail investment and trading strategy Director status from day one Equity and ownership potential from the outset The opportunity to build a service line rather than inherit an established desk An existing platform of 26 shopping centres and retail assets nationwide A strong national client base and significant forward funding opportunity Direct access to and backing from the senior leadership team Genuine scope to build a team and shape the future direction of the business A highly entrepreneurial environment with no ceiling on potential earnings The opportunity to establish FHP as a recognised adviser within the retail investment and trading market
Aug 25, 2026
Full time
UK Retail Investment Director FHP Property Consultants is partnering with Joshua Robert Recruitment to appoint a UK Retail Investment Director, a senior and well connected professional with a mandate to build out FHP's investment and trading capability within the retail sector. Overview This is a rare opportunity to step into a genuinely senior, market facing position within one of the Midlands' most established and active commercial agencies, with the autonomy and backing to build a service from the ground up, win instructions directly and develop lasting relationships with funds and property companies. Appointed as a Director from day one and reporting directly to the senior leadership team, the successful candidate will take ownership of FHP's growth across retail investment and trading. They will leverage FHP's existing platform of 26 shopping centres and retail assets nationwide, alongside new instructions in Warrington, Nuneaton and Blackburn, to establish FHP as a recognised and formally instructed adviser within the retail investment market. This is an opportunity for someone who wants genuine ownership, commercial freedom and the ability to shape a service line rather than simply inherit an existing desk. Key Responsibilities Lead FHP's growth within the retail investment and trading advisory market Identify and engage prospective investors, funds and property companies across the retail investment and trading space Build and manage relationships across institutional and private capital to generate repeat instructions and referrals Identify investment opportunities directly by understanding asset ownership, appraising opportunities and securing formal instructions Oversee the delivery of advisory instructions across a range of retail asset classes, including shopping centres and retail parks Work initially across FHP's established retail property portfolio while building out the investment and trading capability from day one Develop and maintain an active pipeline of instructions and prospective client relationships, with a particular focus on large property companies acquiring shopping centres Monitor market conditions and sector developments to identify emerging investment and trading opportunities Represent FHP at industry events and forums to raise the company's profile and generate new business Work closely with the senior leadership team to align the investment service with FHP's wider strategic objectives Provide regular reporting on pipeline, client activity and performance Over time, build out a wider team through developing existing FHP talent and/or making external hires Working with Others Work directly with FHP's senior leadership team to develop and shape the investment strategy Collaborate with the existing 10-person retail team and wider agency business Build long term relationships with funds, property companies, investors and other sources of capital Work alongside internal teams to leverage FHP's existing retail portfolio and client relationships Represent FHP externally with senior stakeholders across the retail investment market Develop relationships that generate repeat instructions, referrals and new business opportunities Candidate Profile We are seeking a credible, well connected senior professional with: A strong and demonstrable track record operating at senior level within the retail property sector An established network of contacts within funds and property companies active in the retail investment and trading market A capital markets, agency or transactions background, with a proven ability to win and deliver investment instructions A strong understanding of retail property and the investment and trading landscape Experience operating across both institutional and private investment markets Experience across retail asset classes, particularly shopping centres and/or retail parks, would be advantageous Strong commercial acumen and the confidence to advise clients at board level A practical and entrepreneurial approach, with the ability to identify where a trade could happen, understand ownership and secure the instruction Excellent communication, presentation and negotiation skills A self motivated and commercially driven approach, with a demonstrable track record of delivering results The ambition and confidence to build a new service line and grow FHP's profile and fee income within the sector The ability to work autonomously while operating as part of the wider FHP business A relevant professional qualification is desirable but not essential What's on Offer Director appointment from day one Open and negotiable salary package for the right individual No ceiling on potential earnings Genuine equity and ownership potential available from the outset Flexible location and working structure Opportunity to operate through direct employment or an independent trading entity/SPV, with shareholding available from the outset Direct backing and collaboration from FHP's senior leadership team Scope to build and lead a new investment and trading service line Opportunity to develop and build a wider team over time Access to an established platform of 26 shopping centres and retail assets nationwide Access to a strong national client base and a £100 million forward funding deal Why Join FHP FHP Property Consultants is one of the Midlands' most established and active commercial property agencies, with a strong reputation across the region and a growing national presence. This role offers the opportunity to combine the platform, relationships and credibility of an established business with the autonomy and entrepreneurial freedom typically associated with building your own operation. What makes this role stand out: Genuine ownership of the retail investment and trading strategy Director status from day one Equity and ownership potential from the outset The opportunity to build a service line rather than inherit an established desk An existing platform of 26 shopping centres and retail assets nationwide A strong national client base and significant forward funding opportunity Direct access to and backing from the senior leadership team Genuine scope to build a team and shape the future direction of the business A highly entrepreneurial environment with no ceiling on potential earnings The opportunity to establish FHP as a recognised adviser within the retail investment and trading market
