Light & Wonders corporate team iscomprisedof incredibletalent thatworks across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees. Position Summary: Reporting to the Tax Manager for EMEA with a dotted line to the Director of Accounting, the VAT Manager will be responsible for ensuring th click apply for full job details
May 05, 2024
Full time
Light & Wonders corporate team iscomprisedof incredibletalent thatworks across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees. Position Summary: Reporting to the Tax Manager for EMEA with a dotted line to the Director of Accounting, the VAT Manager will be responsible for ensuring th click apply for full job details
Administration Assistant Job Type: Permanent 18.5 hours per week - Term Time plus 2 weeks Salary Range: £22,457 - £23,453 FTE (£9,948 - £10,3289 Pro Rata) Location: Eastbourne Reed Education are supporting a local secondary with the recruitment of their Administration Assistant. This part time position involves supporting the Office Manager in the efficient operation of administrative and finance functions at the school, serving as a key point of contact for staff, pupils, parents, and external agencies. Day to Day of the Role: Serve as a point of contact at reception in the absence of the Front of House Lead and Office Supervisor, handling queries or directing them appropriately. Communicate effectively with parents using various methods including email, texting systems, and paperwork. Perform clerical tasks such as managing emails, post, and messages as directed by the Office Manager. Undertake secretarial duties to produce well-presented and accurate correspondence, reports, and documentation. Assist in maintaining and updating the central filing system and electronic pupil profiles in compliance with the school's Document Retention Policy. Address emergency issues in the absence of office colleagues to maintain the efficient running of the school office. Support academy events as directed by the Office Manager. Act as the primary liaison between the school and the central finance team, ensuring proper financial processes are followed. To be the primary point of contact between the school and the central finance team. To ensure all cash and cheques received are accurately accounted for, recorded and banked or prepared for collection, notifying finance of the transactions. • To record and reconcile purchase card expenditure each month as required by the card holders, getting the records signed by the budget holder/s before sending them to their head office. Required Skills & Qualifications: Proven experience in administrative roles, preferably within an educational setting. Strong communication and interpersonal skills to interact with various stakeholders. Competency in clerical tasks and secretarial duties, ensuring accuracy and attention to detail. Familiarity with maintaining filing systems and managing confidential information. Experience with finance administration, including the handling of orders, receipts, and payments. Proficiency in using MIS systems like Bromcom and other relevant software. Ability to work independently and as part of a team, with a flexible approach to handle multiple tasks. Benefits: Local Government Pension Scheme - with a generous employer contribution; Employee Assistance Programme - Wellbeing and advice; Ride to Work Scheme; Kent Rewards Scheme - access to local and national retail discounts. Employee Referral Recruitment Incentive. To apply for the Administration Assistant position, please submit your CV by Monday 15th May. Interviews will be held shortly after
May 05, 2024
Full time
Administration Assistant Job Type: Permanent 18.5 hours per week - Term Time plus 2 weeks Salary Range: £22,457 - £23,453 FTE (£9,948 - £10,3289 Pro Rata) Location: Eastbourne Reed Education are supporting a local secondary with the recruitment of their Administration Assistant. This part time position involves supporting the Office Manager in the efficient operation of administrative and finance functions at the school, serving as a key point of contact for staff, pupils, parents, and external agencies. Day to Day of the Role: Serve as a point of contact at reception in the absence of the Front of House Lead and Office Supervisor, handling queries or directing them appropriately. Communicate effectively with parents using various methods including email, texting systems, and paperwork. Perform clerical tasks such as managing emails, post, and messages as directed by the Office Manager. Undertake secretarial duties to produce well-presented and accurate correspondence, reports, and documentation. Assist in maintaining and updating the central filing system and electronic pupil profiles in compliance with the school's Document Retention Policy. Address emergency issues in the absence of office colleagues to maintain the efficient running of the school office. Support academy events as directed by the Office Manager. Act as the primary liaison between the school and the central finance team, ensuring proper financial processes are followed. To be the primary point of contact between the school and the central finance team. To ensure all cash and cheques received are accurately accounted for, recorded and banked or prepared for collection, notifying finance of the transactions. • To record and reconcile purchase card expenditure each month as required by the card holders, getting the records signed by the budget holder/s before sending them to their head office. Required Skills & Qualifications: Proven experience in administrative roles, preferably within an educational setting. Strong communication and interpersonal skills to interact with various stakeholders. Competency in clerical tasks and secretarial duties, ensuring accuracy and attention to detail. Familiarity with maintaining filing systems and managing confidential information. Experience with finance administration, including the handling of orders, receipts, and payments. Proficiency in using MIS systems like Bromcom and other relevant software. Ability to work independently and as part of a team, with a flexible approach to handle multiple tasks. Benefits: Local Government Pension Scheme - with a generous employer contribution; Employee Assistance Programme - Wellbeing and advice; Ride to Work Scheme; Kent Rewards Scheme - access to local and national retail discounts. Employee Referral Recruitment Incentive. To apply for the Administration Assistant position, please submit your CV by Monday 15th May. Interviews will be held shortly after
AQUMEN Recruitment is currently recruiting an experienced Refrigeration Engineer on behalf of our client, one of the UK's leading Refrigeration Service Contractors, to work be Resident Engineer across 4 sites in the Uxbridge Area Ideally located in commutable distance from Uxbridge, you will have experience in the Refrigeration Sector and be qualified to C & G Level 2 or 3 in Refrigeration and Air-Conditioning with a recognised qualification in Refrigerant Handling. Reporting to the Service Manager, this role is part of a growing team of Service Engineers and is based as a Resident Engineer across their clients 4 sites. The successful Refrigeration Engineer will be working on heavy commercial refrigeration equipment and plant, chilled water systems and small amount of Air-conditioning equipment. A FULL UK DRIVING LICENCE IS ESSENTIAL FOR THIS ROLE Other responsibilities Adhere to the company policy.: The Engineer is expected to Maintain a Customer Focus behavior throughout all processes and ensure Customer expectations are met. Although we are maintenance based the engineer will be expected to react to service calls when necessary. To Support Service manager in solving technical issues, and numbers of repetitive service calls in a timely manner. The Engineer will be expected to promote to customers improvements/modifications on the operating systems they have on site. To provide technical support to our apprentices and our customers. Ensure that Health, Safety & Quality regulations and policies are being adhered to. Attend and trouble shoot, rectify and educate. Carry out site audits. Carryout tool box talks as advised by Service Manager. Some commissioning works. No Supermarkets. Accountabilities: Ensure customer satisfaction. Representing the company in a positive and professional manner. Support the capacity planning and work scheduling process. To ensure that the Company s technical and safety standards are maintained in accordance with Health & Safety Practices as outlined in the Company Health and Safety procedures and to make recommendations for improvements as necessary as well as the reporting of accidents & near misses. Provide technical support and coaching to team Apprentices Ensure that you are updated on safety standards and safety equipment. Champion safety culture in the work place. The ideal candidate will have: Experience in service environment. Strong planning and organisational skills Ability to work to tight deadlines and manage conflicting priorities Skilled in technical problem solving and customer satisfaction. Good customer focus. Relevant technical hands-on industry related experience. Relevant Industry qualifications. The successful candidate for the role of Refrigeration Service Engineer will receive a competitive salary of £40000 plus overtime. In addition you will receive a company vehicle, pension, 22 days holiday plus Bank Holidays and access to a company wellness programme Aqumen Business Solutions is acting as an Employment Business in relation to this vacancy.
May 05, 2024
Full time
AQUMEN Recruitment is currently recruiting an experienced Refrigeration Engineer on behalf of our client, one of the UK's leading Refrigeration Service Contractors, to work be Resident Engineer across 4 sites in the Uxbridge Area Ideally located in commutable distance from Uxbridge, you will have experience in the Refrigeration Sector and be qualified to C & G Level 2 or 3 in Refrigeration and Air-Conditioning with a recognised qualification in Refrigerant Handling. Reporting to the Service Manager, this role is part of a growing team of Service Engineers and is based as a Resident Engineer across their clients 4 sites. The successful Refrigeration Engineer will be working on heavy commercial refrigeration equipment and plant, chilled water systems and small amount of Air-conditioning equipment. A FULL UK DRIVING LICENCE IS ESSENTIAL FOR THIS ROLE Other responsibilities Adhere to the company policy.: The Engineer is expected to Maintain a Customer Focus behavior throughout all processes and ensure Customer expectations are met. Although we are maintenance based the engineer will be expected to react to service calls when necessary. To Support Service manager in solving technical issues, and numbers of repetitive service calls in a timely manner. The Engineer will be expected to promote to customers improvements/modifications on the operating systems they have on site. To provide technical support to our apprentices and our customers. Ensure that Health, Safety & Quality regulations and policies are being adhered to. Attend and trouble shoot, rectify and educate. Carry out site audits. Carryout tool box talks as advised by Service Manager. Some commissioning works. No Supermarkets. Accountabilities: Ensure customer satisfaction. Representing the company in a positive and professional manner. Support the capacity planning and work scheduling process. To ensure that the Company s technical and safety standards are maintained in accordance with Health & Safety Practices as outlined in the Company Health and Safety procedures and to make recommendations for improvements as necessary as well as the reporting of accidents & near misses. Provide technical support and coaching to team Apprentices Ensure that you are updated on safety standards and safety equipment. Champion safety culture in the work place. The ideal candidate will have: Experience in service environment. Strong planning and organisational skills Ability to work to tight deadlines and manage conflicting priorities Skilled in technical problem solving and customer satisfaction. Good customer focus. Relevant technical hands-on industry related experience. Relevant Industry qualifications. The successful candidate for the role of Refrigeration Service Engineer will receive a competitive salary of £40000 plus overtime. In addition you will receive a company vehicle, pension, 22 days holiday plus Bank Holidays and access to a company wellness programme Aqumen Business Solutions is acting as an Employment Business in relation to this vacancy.
About the role The Reward & HR Administrator role is a new position that sits within the HR Operations team with a primary focus on Reward. You'll play a really important part in making our reward processes operate as efficiently and effectively as possible. As the Reward & HR Administrator you'll also support a range of broader HR administrative processes, designed to create a great place to work for our colleagues. Joining a high-performing, highly engaged People team, there's great exposure to the breadth of HR disciplines in this role. It would suit a problem solver, someone who gets a buzz from putting things right for colleagues. You'll enjoy making a real difference every day to the experience our colleagues receive, including improving processes and supporting our automation agenda. The role is offered on a part-time basis, 22.5 hours per week. We're flexible regarding the days and hours worked, although it might particularly suit someone looking to work between school drop-off and pick-up hours. We're passionate about flexible working, but also passionate about our team ethos. We work hard but we have fun doing it. You'll be happy to work 2 days per week from the office, from either our Bristol, Peterborough or Birmingham (Rubery) office. Key responsibilities will include: Fulfilment of routine reward and benefits queries raised by colleagues through our central ticketing system. Monthly benefits management. This will involve the preparation and upload of data, liaison with external providers, national minimum wage salary checking, invoice reconciliation, etc. Maintaining recognition budgets, updating leadership community on new monthly allocations Providing administrative support to UK, ROI & India annual benefits programmes before, during and after active selection windows. Liaising with the Payroll team to ensure salary, pensions and benefits-related administration is progressed accurately and in a timely way to meet monthly deadlines, and that errors / issues are rectified swiftly. Periodically, producing bulk mailings for bonus letters and other ad-hoc letter distribution. Working with Talent Acquisition and IT teams to support the management of the end-to-end joiner, mover and leaver processes, procurement tasks and travel enquiries, supporting occupational health processes, pre-employment checks, contracts of employment, health screening, processing leavers, policy enquiries and other basic HR queries. Promoting colleague and manager self-service using the various HR channels available. Processing invoices for suppliers and external agencies, and other general administration duties to support the wider People team. You'll always be looking to identify opportunities for process improvement / automation as appropriate. Naturally your role will involve some handling of sensitive information, so you'll also ensure the appropriate level of data protection and confidentiality in your work. Skills & experience Experience of working in a HR or Reward function is preferable. You'll demonstrate ownership, accountability and prioritisation skills, with proven experience delivering on multiple competing deadlines. High level of attention to detail - you'll take pride in the accuracy of your work. Strong customer focus - you'll understand that each interaction is an opportunity to delight a colleague. Strong written communication - you can break down complex situations and explain them simply. A focused, analytical and numerically strong administrator who is organised and methodical in your approach to prioritising, delivering and completing work. Restless curiosity - you challenge the status quo and seek opportunities to improve the way we do things. Gets stuck in - you have high determination and commitment to achieve results and hit deadlines. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
May 05, 2024
Full time
About the role The Reward & HR Administrator role is a new position that sits within the HR Operations team with a primary focus on Reward. You'll play a really important part in making our reward processes operate as efficiently and effectively as possible. As the Reward & HR Administrator you'll also support a range of broader HR administrative processes, designed to create a great place to work for our colleagues. Joining a high-performing, highly engaged People team, there's great exposure to the breadth of HR disciplines in this role. It would suit a problem solver, someone who gets a buzz from putting things right for colleagues. You'll enjoy making a real difference every day to the experience our colleagues receive, including improving processes and supporting our automation agenda. The role is offered on a part-time basis, 22.5 hours per week. We're flexible regarding the days and hours worked, although it might particularly suit someone looking to work between school drop-off and pick-up hours. We're passionate about flexible working, but also passionate about our team ethos. We work hard but we have fun doing it. You'll be happy to work 2 days per week from the office, from either our Bristol, Peterborough or Birmingham (Rubery) office. Key responsibilities will include: Fulfilment of routine reward and benefits queries raised by colleagues through our central ticketing system. Monthly benefits management. This will involve the preparation and upload of data, liaison with external providers, national minimum wage salary checking, invoice reconciliation, etc. Maintaining recognition budgets, updating leadership community on new monthly allocations Providing administrative support to UK, ROI & India annual benefits programmes before, during and after active selection windows. Liaising with the Payroll team to ensure salary, pensions and benefits-related administration is progressed accurately and in a timely way to meet monthly deadlines, and that errors / issues are rectified swiftly. Periodically, producing bulk mailings for bonus letters and other ad-hoc letter distribution. Working with Talent Acquisition and IT teams to support the management of the end-to-end joiner, mover and leaver processes, procurement tasks and travel enquiries, supporting occupational health processes, pre-employment checks, contracts of employment, health screening, processing leavers, policy enquiries and other basic HR queries. Promoting colleague and manager self-service using the various HR channels available. Processing invoices for suppliers and external agencies, and other general administration duties to support the wider People team. You'll always be looking to identify opportunities for process improvement / automation as appropriate. Naturally your role will involve some handling of sensitive information, so you'll also ensure the appropriate level of data protection and confidentiality in your work. Skills & experience Experience of working in a HR or Reward function is preferable. You'll demonstrate ownership, accountability and prioritisation skills, with proven experience delivering on multiple competing deadlines. High level of attention to detail - you'll take pride in the accuracy of your work. Strong customer focus - you'll understand that each interaction is an opportunity to delight a colleague. Strong written communication - you can break down complex situations and explain them simply. A focused, analytical and numerically strong administrator who is organised and methodical in your approach to prioritising, delivering and completing work. Restless curiosity - you challenge the status quo and seek opportunities to improve the way we do things. Gets stuck in - you have high determination and commitment to achieve results and hit deadlines. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Sales Manager Location - Cardiff Hybrid We are a leading temporary works specialist and at the forefront of our industry for over 60 years, with a reputation built on engineering and service excellence. This enables us to deliver the right temporary works solution for our customers, whatever the scale or complexity of the project. Our customers include civil engineering and construction contractors, asset owners, and consulting engineering firms through to small builders. We are currently looking for a Sales Manager in the Cardiff area to support our growing regional team with the Sales function, this is a fantastic role that will allow the successful candidate to up skill and develop through the company, you will find more details below. Benefits A competitive basic salary Company bonus or commission scheme Great health and well-being packages A fantastic pension scheme Key Responsibilities Develop, produce and implement sales tactics in line with annual sector-based communicated Sales plans that will maximize revenue from existing and new products Promote Standard Pre-Engineered solutions through the depot sales desks to increase revenue Produce quality design briefs for the engineering team for bespoke solutions Develop relationships with new and existing customers to achieve budgeted targets, focussing on specified 20k+ and national customers for growth opportunities Accelerate multi-point engagement of Field Engineer/Engineering /General Manager team across the customer Informed by the national account team, support the development of national/key accounts through local relationships Respond to customer issues to ensure a quick, appropriate, mutually beneficial resolution. Through published construction sales leads and industry insights, be an expert in the area on new schemes and projects being released and already underway What You Need Sales experience in a multi-site environment Unlikely to have relevant experience without a minimum of 2 years in the hire or related industry Civil Engineering or Construction sector Customer facing experience Driving licence required If you are interested in this position or require more information please contact Sean Kildunne at Mabey Hire Ltd -
May 05, 2024
Full time
Sales Manager Location - Cardiff Hybrid We are a leading temporary works specialist and at the forefront of our industry for over 60 years, with a reputation built on engineering and service excellence. This enables us to deliver the right temporary works solution for our customers, whatever the scale or complexity of the project. Our customers include civil engineering and construction contractors, asset owners, and consulting engineering firms through to small builders. We are currently looking for a Sales Manager in the Cardiff area to support our growing regional team with the Sales function, this is a fantastic role that will allow the successful candidate to up skill and develop through the company, you will find more details below. Benefits A competitive basic salary Company bonus or commission scheme Great health and well-being packages A fantastic pension scheme Key Responsibilities Develop, produce and implement sales tactics in line with annual sector-based communicated Sales plans that will maximize revenue from existing and new products Promote Standard Pre-Engineered solutions through the depot sales desks to increase revenue Produce quality design briefs for the engineering team for bespoke solutions Develop relationships with new and existing customers to achieve budgeted targets, focussing on specified 20k+ and national customers for growth opportunities Accelerate multi-point engagement of Field Engineer/Engineering /General Manager team across the customer Informed by the national account team, support the development of national/key accounts through local relationships Respond to customer issues to ensure a quick, appropriate, mutually beneficial resolution. Through published construction sales leads and industry insights, be an expert in the area on new schemes and projects being released and already underway What You Need Sales experience in a multi-site environment Unlikely to have relevant experience without a minimum of 2 years in the hire or related industry Civil Engineering or Construction sector Customer facing experience Driving licence required If you are interested in this position or require more information please contact Sean Kildunne at Mabey Hire Ltd -
Get to know The Pokémon Company International The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world. Learn more online at and on Facebook (), YouTube (), Twitter (), and Instagram (). Get to know the role Job Title: Sr. Business Intelligence Analyst Job Summary: We are looking for a talented Sr. Business Intelligence Analyst who will drive change in European E-commerce, Marketing, Supply Chain and Licensing organization through influence of analytics and data insight capabilities at The Pokémon Company International. This position will be primarily responsible to deliver against analytics roadmaps and deliver recommendations, improve business processes through analytics across the various teams in the company. This role will partner with the US teams to create analytic solutions and data standards. This role will function as an analytic SME to influence stakeholders and act as the analytical engine of the company to provide insights, support and optimization on marketing campaigns, E-commerce and licensing performance. In addition, this position will assist in influencing and growing data strategy and measurement optimization across various initiatives and domains. The ideal candidate must have excellent communication skills, be self-directed, collaborative, drive accountability and have a keen ability to analyze data to identify and communicate patterns. FLSA Classification (US Only): Exempt People Manager: No What you'll do Own all parts of the analytics analysis from design, development, analyzing, interpreting, and summarizing data findings to European E-commerce, Marketing, Supply Chain and Licensing stakeholders. Identify valuable patterns and insight across European E-commerce, Marketing, Supply Chain and Licensing and teams to drive impact on improvements for the organization. Collaborate across offices to build standard reporting, analytics and data standards for the domains. Drive recommendation and optimization solutions for automating data collection on technology and data platforms and products. Analyze data using statistics and other methodologies to solve business problems such as A/B testing recommendations. Become an analytic SME for high value and high impact projects to represent BI interests. Own and deliver the BI roadmap for each workstream. Integrate relevant information and disparate data sources in developing analysis, insights, and recommendations. Effectively scope, size, and plan the development of analytical solutions and set expectations accordingly. Create dashboards and visualizations to track key performance indicators and effectively communicate trends. Work with domain leadership to identify marketing goals, KPI and data strategy. Provide support for marketing campaign launches from analytics perspective. What you'll bring Eight (8) to eleven (11) years of relevant professional experience or a demonstrated equivalent level of expertise. Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience. 3+ years or more providing analytics in E-commerce, Marketing, Supply Chain or Licensing spaces. Experience with data visualization through Looker, Tableau or similar tools. Expert user of SQL for data analysis. Excellent statistics background and ability to explain analytical methodologies to simply and thoroughly. Ability to work and communicate across multiple marketing teams and marketing domains. Experience with Google Analytics, Adobe Analytics or similar web analytics tool a plus. Experience with modern programming languages (Python, JavaScript, etc) a plus. Experience in marketing optimizations methodologies like A/B testing a plus. How you'll be successful Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do. Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities. Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results. Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. Building Relationships: Develops and strengthens relationships, adopting a "team first" mentality and working collaboratively to solve problems and meet shared goals. Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience. What to expect An employee first culture Company events that celebrate the spirit of Pokémon Competitive cash-based compensation programs Base salary range: For this role, new hires generally start between £74,000.00 - £88,350.00. The full range is £74,000.00 - £112,000.00. This range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and professional experience uniquely. 100% employer-paid healthcare premiums for you Generous paid family leave Employer-paid life insurance Employer-paid long and short-term income protection insurance US Employees: 401k Employer Matching UK/IRE Employees: Pension Employer Contributions Fitness reimbursement Commuter benefit LinkedIn learning Comprehensive relocation package Hybrid work environment The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.
May 05, 2024
Full time
Get to know The Pokémon Company International The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world. Learn more online at and on Facebook (), YouTube (), Twitter (), and Instagram (). Get to know the role Job Title: Sr. Business Intelligence Analyst Job Summary: We are looking for a talented Sr. Business Intelligence Analyst who will drive change in European E-commerce, Marketing, Supply Chain and Licensing organization through influence of analytics and data insight capabilities at The Pokémon Company International. This position will be primarily responsible to deliver against analytics roadmaps and deliver recommendations, improve business processes through analytics across the various teams in the company. This role will partner with the US teams to create analytic solutions and data standards. This role will function as an analytic SME to influence stakeholders and act as the analytical engine of the company to provide insights, support and optimization on marketing campaigns, E-commerce and licensing performance. In addition, this position will assist in influencing and growing data strategy and measurement optimization across various initiatives and domains. The ideal candidate must have excellent communication skills, be self-directed, collaborative, drive accountability and have a keen ability to analyze data to identify and communicate patterns. FLSA Classification (US Only): Exempt People Manager: No What you'll do Own all parts of the analytics analysis from design, development, analyzing, interpreting, and summarizing data findings to European E-commerce, Marketing, Supply Chain and Licensing stakeholders. Identify valuable patterns and insight across European E-commerce, Marketing, Supply Chain and Licensing and teams to drive impact on improvements for the organization. Collaborate across offices to build standard reporting, analytics and data standards for the domains. Drive recommendation and optimization solutions for automating data collection on technology and data platforms and products. Analyze data using statistics and other methodologies to solve business problems such as A/B testing recommendations. Become an analytic SME for high value and high impact projects to represent BI interests. Own and deliver the BI roadmap for each workstream. Integrate relevant information and disparate data sources in developing analysis, insights, and recommendations. Effectively scope, size, and plan the development of analytical solutions and set expectations accordingly. Create dashboards and visualizations to track key performance indicators and effectively communicate trends. Work with domain leadership to identify marketing goals, KPI and data strategy. Provide support for marketing campaign launches from analytics perspective. What you'll bring Eight (8) to eleven (11) years of relevant professional experience or a demonstrated equivalent level of expertise. Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience. 3+ years or more providing analytics in E-commerce, Marketing, Supply Chain or Licensing spaces. Experience with data visualization through Looker, Tableau or similar tools. Expert user of SQL for data analysis. Excellent statistics background and ability to explain analytical methodologies to simply and thoroughly. Ability to work and communicate across multiple marketing teams and marketing domains. Experience with Google Analytics, Adobe Analytics or similar web analytics tool a plus. Experience with modern programming languages (Python, JavaScript, etc) a plus. Experience in marketing optimizations methodologies like A/B testing a plus. How you'll be successful Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do. Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities. Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results. Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. Building Relationships: Develops and strengthens relationships, adopting a "team first" mentality and working collaboratively to solve problems and meet shared goals. Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience. What to expect An employee first culture Company events that celebrate the spirit of Pokémon Competitive cash-based compensation programs Base salary range: For this role, new hires generally start between £74,000.00 - £88,350.00. The full range is £74,000.00 - £112,000.00. This range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and professional experience uniquely. 100% employer-paid healthcare premiums for you Generous paid family leave Employer-paid life insurance Employer-paid long and short-term income protection insurance US Employees: 401k Employer Matching UK/IRE Employees: Pension Employer Contributions Fitness reimbursement Commuter benefit LinkedIn learning Comprehensive relocation package Hybrid work environment The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.
We are looking for a Regional Account Manager to cover the M4 corridor - South/South West of England. Reporting to the Head of Account Management, it will be your job to manage corporate customer partnerships within the Housebuilding sector. At Reconomy we put people first, whether they're our employees, shareholders or customers. With a people-first philosophy, we're looking for someone that shares the same ethos and can help us continually innovate and develop our value-added customer proposition. We have nearly 30 years' experience of putting our customers at the heart of everything we do, inspiring them to think differently about their resources. By challenging our customers to embrace new concepts and ways of working, with an emphasis on driving circular economy, we are changing perceptions about waste and resources, creating measurable business advantages. Your role will be to ensure continued growth of existing Housebuilder clients as well as supporting the development of new customer relationships, helping them to improve their environmental impact, see waste as a resource and reduce the overall amount of waste they create. This position will require you to influence, negotiate and communicate effectively with people of all levels within an organisation to successfully increase revenue, so experience of managing and growing customer accounts with a multi-million spend budget is essential. Experience of working in either Waste Management, Housebuilding or Construction is a requirement for this role, as well as the ability to account manage and your tenacity to succeed and drive sustainable solutions to businesses that is most important. You will need to be based somewhere in the South/South West of England (ideally Swindon, Reading or Bristol or nearby) to cover that specific region. When you're not out on the road nurturing your customer accounts you will be based from home, or you will have the option to work from one of our various offices within the UK. We will provide all the tools to be able to do the job, including a company car, phone and laptop, plus an uncapped incentive plan and lots of employee benefits to ensure you are rightfully rewarded for the great results you achieve. ref: INMP Job Types: Full-time, Permanent Benefits: Additional leave Company car Company events Company pension Employee discount Paid volunteer time Referral programme Store discount Schedule: Monday to Friday Supplemental pay types: Performance bonus Work Location: On the road
May 05, 2024
Full time
We are looking for a Regional Account Manager to cover the M4 corridor - South/South West of England. Reporting to the Head of Account Management, it will be your job to manage corporate customer partnerships within the Housebuilding sector. At Reconomy we put people first, whether they're our employees, shareholders or customers. With a people-first philosophy, we're looking for someone that shares the same ethos and can help us continually innovate and develop our value-added customer proposition. We have nearly 30 years' experience of putting our customers at the heart of everything we do, inspiring them to think differently about their resources. By challenging our customers to embrace new concepts and ways of working, with an emphasis on driving circular economy, we are changing perceptions about waste and resources, creating measurable business advantages. Your role will be to ensure continued growth of existing Housebuilder clients as well as supporting the development of new customer relationships, helping them to improve their environmental impact, see waste as a resource and reduce the overall amount of waste they create. This position will require you to influence, negotiate and communicate effectively with people of all levels within an organisation to successfully increase revenue, so experience of managing and growing customer accounts with a multi-million spend budget is essential. Experience of working in either Waste Management, Housebuilding or Construction is a requirement for this role, as well as the ability to account manage and your tenacity to succeed and drive sustainable solutions to businesses that is most important. You will need to be based somewhere in the South/South West of England (ideally Swindon, Reading or Bristol or nearby) to cover that specific region. When you're not out on the road nurturing your customer accounts you will be based from home, or you will have the option to work from one of our various offices within the UK. We will provide all the tools to be able to do the job, including a company car, phone and laptop, plus an uncapped incentive plan and lots of employee benefits to ensure you are rightfully rewarded for the great results you achieve. ref: INMP Job Types: Full-time, Permanent Benefits: Additional leave Company car Company events Company pension Employee discount Paid volunteer time Referral programme Store discount Schedule: Monday to Friday Supplemental pay types: Performance bonus Work Location: On the road
We're looking for a Sales Manager to join our team at Waste Source, to lead our ambitious sales initiatives and drive revenue growth. You'll be responsible for developing and executing strategic sales plans, managing a high-performing sales team, and fostering strong client relationships. The ideal person for this role will have proven experience in sales leadership, a track record of exceeding targets and exceptional communication and leadership skills. If you're a results-driven leader with a passion for driving business success, we want to hear from you! Responsibilities: Develop and execute sales strategies to achieve revenue targets, ensuring that the marketing plan is aligned. Identifying key areas for continuous improvement in the sales process, by analysing sales data and trends to inform decision-making and strategy. Attending monthly meetings with other senior members of the business, to discuss reporting on sales performance and forecasts. Collaborate with other departments and directors to ensure alignment and support for sales initiatives. Lead and motivate the sales team to drive performance and meet objectives to ensure we achieve the best results possible. Build and maintain relationships with key clients and stakeholders. Working on account management plans with the sales account managers. What we need from you: Experience in managing sales teams and the ability to provide coaching and guidance. Proven track record of sales preferably (but not essentially) in the recycling, waste management or environmental services industries. Excellent communication, negotiation and presentation skills. Strong analytical and problem-solving skills. Ability to develop and execute sales strategies and drive revenue growth. Strong customer focus and ability to build and maintain relationships with key stakeholders. Why work for Waste Source? Once you have 1 years' service, you will be able to join the holiday buy/sell scheme, providing more flexibility in how you manage your annual leave. 1 volunteering day per year, to enable you to support local community projects. MyPerks - a benefits platform that offers a variety of discounts, cash back options, cycle to work scheme, mortgage advice and wellbeing support. Enhanced pension. Life assurance. Enhanced Maternity leave. Company events. ref: INMP Job Types: Full-time, Permanent Benefits: Additional leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Paid volunteer time Store discount Schedule: Monday to Friday Supplemental pay types: Performance bonus Work Location: In person
May 05, 2024
Full time
We're looking for a Sales Manager to join our team at Waste Source, to lead our ambitious sales initiatives and drive revenue growth. You'll be responsible for developing and executing strategic sales plans, managing a high-performing sales team, and fostering strong client relationships. The ideal person for this role will have proven experience in sales leadership, a track record of exceeding targets and exceptional communication and leadership skills. If you're a results-driven leader with a passion for driving business success, we want to hear from you! Responsibilities: Develop and execute sales strategies to achieve revenue targets, ensuring that the marketing plan is aligned. Identifying key areas for continuous improvement in the sales process, by analysing sales data and trends to inform decision-making and strategy. Attending monthly meetings with other senior members of the business, to discuss reporting on sales performance and forecasts. Collaborate with other departments and directors to ensure alignment and support for sales initiatives. Lead and motivate the sales team to drive performance and meet objectives to ensure we achieve the best results possible. Build and maintain relationships with key clients and stakeholders. Working on account management plans with the sales account managers. What we need from you: Experience in managing sales teams and the ability to provide coaching and guidance. Proven track record of sales preferably (but not essentially) in the recycling, waste management or environmental services industries. Excellent communication, negotiation and presentation skills. Strong analytical and problem-solving skills. Ability to develop and execute sales strategies and drive revenue growth. Strong customer focus and ability to build and maintain relationships with key stakeholders. Why work for Waste Source? Once you have 1 years' service, you will be able to join the holiday buy/sell scheme, providing more flexibility in how you manage your annual leave. 1 volunteering day per year, to enable you to support local community projects. MyPerks - a benefits platform that offers a variety of discounts, cash back options, cycle to work scheme, mortgage advice and wellbeing support. Enhanced pension. Life assurance. Enhanced Maternity leave. Company events. ref: INMP Job Types: Full-time, Permanent Benefits: Additional leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Paid volunteer time Store discount Schedule: Monday to Friday Supplemental pay types: Performance bonus Work Location: In person
TPF Recruitment is currently hiring for a Client Manager position on behalf of a reputable accountancy firm in Maidstone. The firm is in search of an experienced accounts professional to join their team. The ideal candidate will be ACA or ACCA qualified, or possess equivalent experience. This role entails a mix of tax and accounts responsibilities within a general practice framework click apply for full job details
May 05, 2024
Full time
TPF Recruitment is currently hiring for a Client Manager position on behalf of a reputable accountancy firm in Maidstone. The firm is in search of an experienced accounts professional to join their team. The ideal candidate will be ACA or ACCA qualified, or possess equivalent experience. This role entails a mix of tax and accounts responsibilities within a general practice framework click apply for full job details
Customer Service Team Leader Loughton, Essex Full time, Permanent 30,000 - 34,000 PA depending on experience Working for a Social Housing Contractor Must have a Full UK Driving License and access to your own Vehicle Hybrid working The purpose of the role: Due to growth within the team, we are looking for a team leader to support the team in providing an exceptional experience for our customers. To proactively engage with customers and colleagues to provide a comprehensive customer satisfaction, after care and feedback service. Remuneration : The salary: The ideal candidate will join us on a full-time basis in return for a salary between 30,000 - 34,000 per annum. Exact salary will reflect your experience and skill set. You will also receive other benefits including: - Opportunity to earn a performance related cash bonus of up 15% of salary - Pension scheme contributions set at 7% of salary - Life Insurance cover at 4 x your annual salary - Private healthcare - 25 days a year holiday, plus bank holidays Your key responsibilities will include: 1. Provide leadership and support to the Customer Experience Team (CX Team) 2. Develop, monitor and review performance measures for the CX team, ensuring they function as a high performing team whilst also imbedding company values. 3. Ensure your team is trained and developed to support their requirements and the successful completion of their roles. 4. Promoting high levels of communication with customers within the team and across QPS. 5. Work in partnership with the end client's Complaints Team, resolving complaints in line with the Housing Ombudsman's Complaint Handling Code. 6. Oversee the after-care process during and following damp, mould and condensation works within timescales. Keeping customers updated with appointments and following up with regular checks. 7. Reporting on customer satisfaction following damp, mould and condensation works and monitoring trends. 8. Monitor and compile the outcomes of customer satisfaction surveys for distribution amongst all staff. 9. Learning from feedback by reviewing trends and provide insight into how we can improve the customer experience and share this with other teams. 10. Producing communications to publicise the improvements we have made as a result of feedback from customers and promote positive feedback. 11. Oversee a Customer Panel encouraging customer engagement to review new processes, be involved in testing new systems and handling of complaints. 12. Monitoring and responding to Google Reviews. 13. To visit customers in their home, where necessary, to facilitate the smooth running of repairs or to provide a face-to-face service when dealing with complex complaints. 14. To log and assist the managers with providing evidence regarding Legal Disrepair claims and ensuring any timescales for replies are met. 15. To represent us professionally in meetings and forums. 16. To undertake flexible working patterns as required to provide effective, customer-focussed services. 17. To provide cover in terms of administration and general cover on the phones as required Corporate 18. Ensure our customer service and delivery is excellent and continually improves. 19. Ensure that our instruction and policies are implemented. 20. Demonstrate our governance mechanisms, ensuring appropriate standards of performance, operational effectiveness, probity, safeguarding, risk management, safety, and equality are maintained. 21. Participate in projects to achieve the most effective services possible for the community, partners and the organisation. Duties should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other duties, commensurate with the grading of the post, without changing the general character of the post. Required knowledge and skills: General maintenance, repairs and damp & mould knowledge advantageous, but not essential. Good communication and social skills with a strong customer focus. To maintain an effective and professional approach at all times. Work with colleagues, other staff, customers and partners to provide efficient and effective services. Ability to problem solve, balancing customer needs with targets and constraints. Provide advice and guidance to customers. Manage and prioritise own workload to take account of conflicting and changing demands and to meet established deadlines. Ability to challenge constructively and positively. Good knowledge of ICT systems, including software packages such as Microsoft Excel, PowerPoint etc. Ability to create insightful reports on customer feedback data and ability to evaluate and draw out conclusion Knowledge within the Social Housing Sector Required qualifications and experience: An experienced Team Leader who can engage their team to continuously improve and deliver a first-class customer experience. Previous experience of working in a customer-focussed environment. Experience of handling feedback from first contact through to a successful resolution. Experience of dealing with complex situations. Previous experience of dealing with feedback from customers over the phone, in writing and in person. Relevant qualification or equivalent working experience in complaint handling and customer service. Demonstrate a good awareness of safeguarding issues commensurate with the role. A satisfactory DBS check is required as part of this role Full driving licence Access to a vehicle, for travel to and from sites with business use insurance. Customer Service Team Leader Loughton, Essex Full time, Permanent 30,000 - 34,000 PA depending on experience Working for a Social Housing Contractor Must have a Full UK Driving License and access to your own Vehicle Hybrid working
May 05, 2024
Full time
Customer Service Team Leader Loughton, Essex Full time, Permanent 30,000 - 34,000 PA depending on experience Working for a Social Housing Contractor Must have a Full UK Driving License and access to your own Vehicle Hybrid working The purpose of the role: Due to growth within the team, we are looking for a team leader to support the team in providing an exceptional experience for our customers. To proactively engage with customers and colleagues to provide a comprehensive customer satisfaction, after care and feedback service. Remuneration : The salary: The ideal candidate will join us on a full-time basis in return for a salary between 30,000 - 34,000 per annum. Exact salary will reflect your experience and skill set. You will also receive other benefits including: - Opportunity to earn a performance related cash bonus of up 15% of salary - Pension scheme contributions set at 7% of salary - Life Insurance cover at 4 x your annual salary - Private healthcare - 25 days a year holiday, plus bank holidays Your key responsibilities will include: 1. Provide leadership and support to the Customer Experience Team (CX Team) 2. Develop, monitor and review performance measures for the CX team, ensuring they function as a high performing team whilst also imbedding company values. 3. Ensure your team is trained and developed to support their requirements and the successful completion of their roles. 4. Promoting high levels of communication with customers within the team and across QPS. 5. Work in partnership with the end client's Complaints Team, resolving complaints in line with the Housing Ombudsman's Complaint Handling Code. 6. Oversee the after-care process during and following damp, mould and condensation works within timescales. Keeping customers updated with appointments and following up with regular checks. 7. Reporting on customer satisfaction following damp, mould and condensation works and monitoring trends. 8. Monitor and compile the outcomes of customer satisfaction surveys for distribution amongst all staff. 9. Learning from feedback by reviewing trends and provide insight into how we can improve the customer experience and share this with other teams. 10. Producing communications to publicise the improvements we have made as a result of feedback from customers and promote positive feedback. 11. Oversee a Customer Panel encouraging customer engagement to review new processes, be involved in testing new systems and handling of complaints. 12. Monitoring and responding to Google Reviews. 13. To visit customers in their home, where necessary, to facilitate the smooth running of repairs or to provide a face-to-face service when dealing with complex complaints. 14. To log and assist the managers with providing evidence regarding Legal Disrepair claims and ensuring any timescales for replies are met. 15. To represent us professionally in meetings and forums. 16. To undertake flexible working patterns as required to provide effective, customer-focussed services. 17. To provide cover in terms of administration and general cover on the phones as required Corporate 18. Ensure our customer service and delivery is excellent and continually improves. 19. Ensure that our instruction and policies are implemented. 20. Demonstrate our governance mechanisms, ensuring appropriate standards of performance, operational effectiveness, probity, safeguarding, risk management, safety, and equality are maintained. 21. Participate in projects to achieve the most effective services possible for the community, partners and the organisation. Duties should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other duties, commensurate with the grading of the post, without changing the general character of the post. Required knowledge and skills: General maintenance, repairs and damp & mould knowledge advantageous, but not essential. Good communication and social skills with a strong customer focus. To maintain an effective and professional approach at all times. Work with colleagues, other staff, customers and partners to provide efficient and effective services. Ability to problem solve, balancing customer needs with targets and constraints. Provide advice and guidance to customers. Manage and prioritise own workload to take account of conflicting and changing demands and to meet established deadlines. Ability to challenge constructively and positively. Good knowledge of ICT systems, including software packages such as Microsoft Excel, PowerPoint etc. Ability to create insightful reports on customer feedback data and ability to evaluate and draw out conclusion Knowledge within the Social Housing Sector Required qualifications and experience: An experienced Team Leader who can engage their team to continuously improve and deliver a first-class customer experience. Previous experience of working in a customer-focussed environment. Experience of handling feedback from first contact through to a successful resolution. Experience of dealing with complex situations. Previous experience of dealing with feedback from customers over the phone, in writing and in person. Relevant qualification or equivalent working experience in complaint handling and customer service. Demonstrate a good awareness of safeguarding issues commensurate with the role. A satisfactory DBS check is required as part of this role Full driving licence Access to a vehicle, for travel to and from sites with business use insurance. Customer Service Team Leader Loughton, Essex Full time, Permanent 30,000 - 34,000 PA depending on experience Working for a Social Housing Contractor Must have a Full UK Driving License and access to your own Vehicle Hybrid working
Reconomy is an innovative, tech-led provider of circular economy-focused services, with the purpose of creating a truly sustainable world by conserving finite resources. Enabling businesses around the world to improve their ESG outcomes, Reconomy delivers services through three main loops; _Recycle_, _Comply_ and _Re-use_. Our activities are underpinned by five core values; Respect, Integrity, Agility, Responsibility and Excellence, the fundamentals of who we are and what we believe is right. We aim to recruit, retain, and develop the best possible talent because it's our people that make us the business we are today. Working within the _Recycle_ Loop and reporting to Data and Reporting Manager for C,H&I, the Customer-Facing Technology Coordinator will play a vital role in supporting and mobilising customers on our bespoke technology offerings, ensuring their experience is seamless. You will be the primary point of contact for customer and internal staff queries and issues relating to the division's customer-facing tech products. Your responsibilities will include supporting customers in resolving operational and technical issues, mobilising them on new technology, and working closely with technical support and development teams. Your tech-savvy approach, proactive communication, and understanding of industry-specific quirks will be instrumental in ensuring a positive customer experience. Accountabilities and Responsibilities Customer Support : Provide excellent customer support for users of our bespoke technology offerings (Portal, Smartwaste integration and mobile app; Tipping, Sitebuddy and Site Appraiser), including triage, and troubleshooting operational and technical issues. Act as a liaison between customers and the technical support team, ensuring timely resolution of issues. Technology Mobilisation : Lead the mobilization of customers on new technology offerings, including user set-up, and configuration. For our data integration offering (Smartwaste) there will be configuration data manipulation, mapping, and loading. You will conduct training sessions and provide documentation to ensure customers can effectively utilise new technologies. Issue Resolution and Collaboration : Work closely with technical support and development teams to understand progress, estimated time of fixes, and the root causes of issues. Articulate technical details to customers in a clear and understandable manner. Proactive Communication : Proactively communicate with customers to address potential issues before they arise and keep them informed about updates, enhancements, and new features. Customer Confidence Building : Build and maintain strong relationships with customers, instilling confidence in our technology offerings and services. Act as a trusted advisor, understanding customer needs and providing tailored solutions. Ticket Stats Tracking : Track high-level ticket statistics to identify themes and trends in customer-reported issues. Provide insights to internal teams for continuous improvement and proactive issue resolution. Documentation : Create and maintain documentation related to customer support processes, issue resolutions, and technology mobilisation procedures. Industry Knowledge : Leverage knowledge of the outsourced waste management industry to understand and address industry-specific quirks that may contribute to customer issues. Experience Customer Service : Proven experience in customer-facing roles, preferably in a technology support or coordination capacity. Tech-Savvy : with a passion for technology and a 'bit of a geek at heart.' Familiarity with mobile applications, integrations, and basic troubleshooting. Ticketing/Case Management : Familiarity with ticket tracking and basic data analysis. Industry Experience : Knowledge of B2B outsourced services is highly beneficial. Skills Key skills that would make you an ideal candidate for this role include: Troubleshooting : Strong problem-solving skills and the ability to articulate technical details to non-technical users. Methodical and Analytical : Customers may experience technical issues which may relate to non-technical causes (e.g. account on stop). You will need to be highly methodical and analytical in your approach to establishing and capturing the facts. Some issues you will be able to resolve other may need to be escalated to the IT helpdesk and/or engineering team, therefore you will need to conduct detailed triage steps to ensure you have everything you need to progress to resolution. Communication : The customer may be in a time-sensitive situation when encountering issues. You will need to manage expectations and possess excellent communication to keep them appraised of progress and next steps. Proactive and outgoing : As above some issues will be time-sensitive, you will have the ability to build rapport and instil confidence in customers. ref: INMP Job Types: Full-time, Permanent Benefits: Additional leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Free parking On-site parking Paid volunteer time Referral programme Store discount Schedule: Monday to Friday Work Location: In person
May 05, 2024
Full time
Reconomy is an innovative, tech-led provider of circular economy-focused services, with the purpose of creating a truly sustainable world by conserving finite resources. Enabling businesses around the world to improve their ESG outcomes, Reconomy delivers services through three main loops; _Recycle_, _Comply_ and _Re-use_. Our activities are underpinned by five core values; Respect, Integrity, Agility, Responsibility and Excellence, the fundamentals of who we are and what we believe is right. We aim to recruit, retain, and develop the best possible talent because it's our people that make us the business we are today. Working within the _Recycle_ Loop and reporting to Data and Reporting Manager for C,H&I, the Customer-Facing Technology Coordinator will play a vital role in supporting and mobilising customers on our bespoke technology offerings, ensuring their experience is seamless. You will be the primary point of contact for customer and internal staff queries and issues relating to the division's customer-facing tech products. Your responsibilities will include supporting customers in resolving operational and technical issues, mobilising them on new technology, and working closely with technical support and development teams. Your tech-savvy approach, proactive communication, and understanding of industry-specific quirks will be instrumental in ensuring a positive customer experience. Accountabilities and Responsibilities Customer Support : Provide excellent customer support for users of our bespoke technology offerings (Portal, Smartwaste integration and mobile app; Tipping, Sitebuddy and Site Appraiser), including triage, and troubleshooting operational and technical issues. Act as a liaison between customers and the technical support team, ensuring timely resolution of issues. Technology Mobilisation : Lead the mobilization of customers on new technology offerings, including user set-up, and configuration. For our data integration offering (Smartwaste) there will be configuration data manipulation, mapping, and loading. You will conduct training sessions and provide documentation to ensure customers can effectively utilise new technologies. Issue Resolution and Collaboration : Work closely with technical support and development teams to understand progress, estimated time of fixes, and the root causes of issues. Articulate technical details to customers in a clear and understandable manner. Proactive Communication : Proactively communicate with customers to address potential issues before they arise and keep them informed about updates, enhancements, and new features. Customer Confidence Building : Build and maintain strong relationships with customers, instilling confidence in our technology offerings and services. Act as a trusted advisor, understanding customer needs and providing tailored solutions. Ticket Stats Tracking : Track high-level ticket statistics to identify themes and trends in customer-reported issues. Provide insights to internal teams for continuous improvement and proactive issue resolution. Documentation : Create and maintain documentation related to customer support processes, issue resolutions, and technology mobilisation procedures. Industry Knowledge : Leverage knowledge of the outsourced waste management industry to understand and address industry-specific quirks that may contribute to customer issues. Experience Customer Service : Proven experience in customer-facing roles, preferably in a technology support or coordination capacity. Tech-Savvy : with a passion for technology and a 'bit of a geek at heart.' Familiarity with mobile applications, integrations, and basic troubleshooting. Ticketing/Case Management : Familiarity with ticket tracking and basic data analysis. Industry Experience : Knowledge of B2B outsourced services is highly beneficial. Skills Key skills that would make you an ideal candidate for this role include: Troubleshooting : Strong problem-solving skills and the ability to articulate technical details to non-technical users. Methodical and Analytical : Customers may experience technical issues which may relate to non-technical causes (e.g. account on stop). You will need to be highly methodical and analytical in your approach to establishing and capturing the facts. Some issues you will be able to resolve other may need to be escalated to the IT helpdesk and/or engineering team, therefore you will need to conduct detailed triage steps to ensure you have everything you need to progress to resolution. Communication : The customer may be in a time-sensitive situation when encountering issues. You will need to manage expectations and possess excellent communication to keep them appraised of progress and next steps. Proactive and outgoing : As above some issues will be time-sensitive, you will have the ability to build rapport and instil confidence in customers. ref: INMP Job Types: Full-time, Permanent Benefits: Additional leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Free parking On-site parking Paid volunteer time Referral programme Store discount Schedule: Monday to Friday Work Location: In person
Date: 4 May 2024 Location: Manchester Airport, GB Company: MAG Based at Manchester Airport Permanent Role Office or Flexible/Hybrid working for a better work/life balance We are proud to be a diverse employer, and we welcome candidates from all backgrounds Manchester Airport Group: At MAG we provide the airport facilities and travel services that people need to connect with the world. As At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You'll also have access to some great benefits including: Bonus scheme 11% company contribution pension 25 days holiday plus bank holidays Free parking Subsidised public transport Huge range of company discounts Free Virtual GP service, available 24 hours a day, 7 days a week The Role: MAG Technology is currently expanding and we are looking for Solution Architects to help us to transform our business through technology, digital and automation. Working across our airports and group functions, you'lll define technology solutions to meet requirements, taking into account systems, data, process and people. Ensuring that designs are aligned to the overarching technology end state strategies (or challenging them if you see fit!), you'll work hand in hand with business analysts, project managers, development teams (both internal and external) and the business stakeholders directly to ensure that solutions will meet desired business outcomes, and add value to MAG. You'll be helping to solve problems for our business including working out how to digitize our passenger journey, improve aircraft turnaround times, optimize colleague experiences and drive efficiencies across our group. You'll have a hand in delivery end to end, from inception and shaping, right through to post go live support. What will make you a successful Solution Architect? As well as the ability to interact, influence and build consensus with senior stakeholders, you'll have excellent interpersonal, networking, presentation and communication skills and be commercially astute. You'll also have a detailed technical knowledge spanning enterprise technologies, systems and infrastructure, private and public cloud, development and DevOps toolsets with experience building and executing an IT strategy, maintaining a technology roadmap and being able to adapt to business, market and technical change. You'll have experience of developing, mapping and maintaining a technical architecture including enterprise, applications, service, infrastructure and data using a recognised methodology e.g. TOGAF. You'll have experience communicating complex technical information and informing the priority of spend, based on technical input and related risk vs. conflicting business priority. You'll be able to provide architecture expertise & guidance to the Heads-of-Technology, advising on possible solution sets and opportunities to increase capability. Desirable skills include an understanding of the Airport/Aviation Tech landscape; knowledge of the processes, applications, technology and data requirements, major trends and complexities of such a business. Experience of airport development and construction projects and experience of Enterprise Asset Management systems / IoT / Smart Infrastructure and be TOGAF certified, or equivalent. Equal Opportunities & Reasonable Adjustments At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds. We're also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups. As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process. You can contact the team by emailing Our Colleague Resource Groups include: Women's Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity
May 05, 2024
Full time
Date: 4 May 2024 Location: Manchester Airport, GB Company: MAG Based at Manchester Airport Permanent Role Office or Flexible/Hybrid working for a better work/life balance We are proud to be a diverse employer, and we welcome candidates from all backgrounds Manchester Airport Group: At MAG we provide the airport facilities and travel services that people need to connect with the world. As At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You'll also have access to some great benefits including: Bonus scheme 11% company contribution pension 25 days holiday plus bank holidays Free parking Subsidised public transport Huge range of company discounts Free Virtual GP service, available 24 hours a day, 7 days a week The Role: MAG Technology is currently expanding and we are looking for Solution Architects to help us to transform our business through technology, digital and automation. Working across our airports and group functions, you'lll define technology solutions to meet requirements, taking into account systems, data, process and people. Ensuring that designs are aligned to the overarching technology end state strategies (or challenging them if you see fit!), you'll work hand in hand with business analysts, project managers, development teams (both internal and external) and the business stakeholders directly to ensure that solutions will meet desired business outcomes, and add value to MAG. You'll be helping to solve problems for our business including working out how to digitize our passenger journey, improve aircraft turnaround times, optimize colleague experiences and drive efficiencies across our group. You'll have a hand in delivery end to end, from inception and shaping, right through to post go live support. What will make you a successful Solution Architect? As well as the ability to interact, influence and build consensus with senior stakeholders, you'll have excellent interpersonal, networking, presentation and communication skills and be commercially astute. You'll also have a detailed technical knowledge spanning enterprise technologies, systems and infrastructure, private and public cloud, development and DevOps toolsets with experience building and executing an IT strategy, maintaining a technology roadmap and being able to adapt to business, market and technical change. You'll have experience of developing, mapping and maintaining a technical architecture including enterprise, applications, service, infrastructure and data using a recognised methodology e.g. TOGAF. You'll have experience communicating complex technical information and informing the priority of spend, based on technical input and related risk vs. conflicting business priority. You'll be able to provide architecture expertise & guidance to the Heads-of-Technology, advising on possible solution sets and opportunities to increase capability. Desirable skills include an understanding of the Airport/Aviation Tech landscape; knowledge of the processes, applications, technology and data requirements, major trends and complexities of such a business. Experience of airport development and construction projects and experience of Enterprise Asset Management systems / IoT / Smart Infrastructure and be TOGAF certified, or equivalent. Equal Opportunities & Reasonable Adjustments At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds. We're also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups. As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process. You can contact the team by emailing Our Colleague Resource Groups include: Women's Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity
Corporate Partnerships Manager We re looking for an experienced Corporate Partnerships Manager to join an important charity helping vulnerable children across the world. Position: Corporate Partnerships - New Business Manager Location: Milton Keynes/Hybrid 2 days per week office based Hours: Full-time - 36.5 hours per week Contract: Permanent Salary: Circa £42,750 per annum + A good range of benefits Closing date: 7th May 2024 About the role: This role solely focuses on new business development for income generating corporate partnerships. The goal is to secure a range of 6 and 7-figure, long-term partnerships via companies and their foundations which transform children s lives in some of the most challenging contexts. Key areas of responsibility include: Deliver against ambitious targets to deliver high value partnerships and donations from businesses by developing 6 and 7-figure multi-year partnerships. Create inspiring propositions, products and engagement opportunities that inspire and engage the private sector. Unearth prospects and opportunities and cultivate them to feed a self-managed pipeline. Use creativity to target and engage prospects. Lead prospect meetings and pitches and develop tactics to move businesses towards partnership. Communicate proactively with prospects and use problem-solving approaches that enable you to create tailored effective proposals. Influence in each stage of the solicitation process, able to lead throughout the pitch and development stage and to negotiate on contracts and proposals. Conceptualise, plan, and deliver events that engage prospects. Stay abreast of the private sector sustainability landscape, with a particular focus on social impact, and trends in international development-private sector partnerships. Build mutually beneficial internal relationships that enable you to get things done. About you: We are seeking an established corporate fundraiser with a professional background or education in international development, humanitarian, or peacebuilding. You will have an income-focused mindset, proactive and broad business development experience, and will have developed international charity-corporate partnerships. You will have a startup mentality, working with limited resources to find ways to engage businesses with World Vision s work. You will have the freedom to develop and implement engagement and partnership development tactics, and to use creative approaches. Your approaches will overcome World Vision s lower brand awareness in comparison to other child-focused international causes. Alongside this, you will have great attention to detail that is necessary to support proposal, budget, and contract development to effectively reflect World Vision and the prospective partner s interests. For this, you will have great writing and presenting skills, that enable you to develop strong relationships based on mutual interest and trust. You will be able to balance conflicting priorities, manage a pipeline of prospects, and adopt a proactive and long-term approach to creating leads and partnerships. Key skills required for this role: Experience in corporate fundraising. Utilised a variety of new business tactics. A professional background or education in international development, humanitarian, or peacebuilding. Developed international charity-corporate partnerships from first engagement to contract signing. A creative, startup mentality and demonstrable experience of developing and implementing partnership development tactics. Great attention to detail with experience in proposal, budget, and contract development. Strong writing and presentation skills. Demonstrable relationship building skills. Understanding of the private and INGO sectors dovetailed agendas and interests. Experience in balancing conflicting priorities. Experience in managing a pipeline of prospects. About the organisation: World Vision UK is an international children s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything we do is motivated by our faith as we strive to reflect God s unconditional love. As a child-focused organisation, we are committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. We are a registered organisation operating the Misconduct Disclosure Scheme (MDS) and we shall check with your previous employers about your behaviour and conduct. We will be requesting you to complete a form known as a Statement of Conduct. For more information see: The Misconduct Disclosure Scheme. Please note we can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client s Christian mission, values, culture, and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3. You may also have experience in areas such as: Corporate Partnerships, Corporate Partnerships Manager, Corporate Partnerships Officer, Corporate Partnerships Fundraising, Fundraising, Fundraising Manager, Fundraisers, Major Donor, Philanthropy, Income Generation Manager, Income Generation, Sales Executive, Sales Manager, Business Development Manager, Business Development, Account Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
May 05, 2024
Full time
Corporate Partnerships Manager We re looking for an experienced Corporate Partnerships Manager to join an important charity helping vulnerable children across the world. Position: Corporate Partnerships - New Business Manager Location: Milton Keynes/Hybrid 2 days per week office based Hours: Full-time - 36.5 hours per week Contract: Permanent Salary: Circa £42,750 per annum + A good range of benefits Closing date: 7th May 2024 About the role: This role solely focuses on new business development for income generating corporate partnerships. The goal is to secure a range of 6 and 7-figure, long-term partnerships via companies and their foundations which transform children s lives in some of the most challenging contexts. Key areas of responsibility include: Deliver against ambitious targets to deliver high value partnerships and donations from businesses by developing 6 and 7-figure multi-year partnerships. Create inspiring propositions, products and engagement opportunities that inspire and engage the private sector. Unearth prospects and opportunities and cultivate them to feed a self-managed pipeline. Use creativity to target and engage prospects. Lead prospect meetings and pitches and develop tactics to move businesses towards partnership. Communicate proactively with prospects and use problem-solving approaches that enable you to create tailored effective proposals. Influence in each stage of the solicitation process, able to lead throughout the pitch and development stage and to negotiate on contracts and proposals. Conceptualise, plan, and deliver events that engage prospects. Stay abreast of the private sector sustainability landscape, with a particular focus on social impact, and trends in international development-private sector partnerships. Build mutually beneficial internal relationships that enable you to get things done. About you: We are seeking an established corporate fundraiser with a professional background or education in international development, humanitarian, or peacebuilding. You will have an income-focused mindset, proactive and broad business development experience, and will have developed international charity-corporate partnerships. You will have a startup mentality, working with limited resources to find ways to engage businesses with World Vision s work. You will have the freedom to develop and implement engagement and partnership development tactics, and to use creative approaches. Your approaches will overcome World Vision s lower brand awareness in comparison to other child-focused international causes. Alongside this, you will have great attention to detail that is necessary to support proposal, budget, and contract development to effectively reflect World Vision and the prospective partner s interests. For this, you will have great writing and presenting skills, that enable you to develop strong relationships based on mutual interest and trust. You will be able to balance conflicting priorities, manage a pipeline of prospects, and adopt a proactive and long-term approach to creating leads and partnerships. Key skills required for this role: Experience in corporate fundraising. Utilised a variety of new business tactics. A professional background or education in international development, humanitarian, or peacebuilding. Developed international charity-corporate partnerships from first engagement to contract signing. A creative, startup mentality and demonstrable experience of developing and implementing partnership development tactics. Great attention to detail with experience in proposal, budget, and contract development. Strong writing and presentation skills. Demonstrable relationship building skills. Understanding of the private and INGO sectors dovetailed agendas and interests. Experience in balancing conflicting priorities. Experience in managing a pipeline of prospects. About the organisation: World Vision UK is an international children s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything we do is motivated by our faith as we strive to reflect God s unconditional love. As a child-focused organisation, we are committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. We are a registered organisation operating the Misconduct Disclosure Scheme (MDS) and we shall check with your previous employers about your behaviour and conduct. We will be requesting you to complete a form known as a Statement of Conduct. For more information see: The Misconduct Disclosure Scheme. Please note we can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client s Christian mission, values, culture, and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3. You may also have experience in areas such as: Corporate Partnerships, Corporate Partnerships Manager, Corporate Partnerships Officer, Corporate Partnerships Fundraising, Fundraising, Fundraising Manager, Fundraisers, Major Donor, Philanthropy, Income Generation Manager, Income Generation, Sales Executive, Sales Manager, Business Development Manager, Business Development, Account Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Maintenance Support Are you an experienced Maintenance Support person looking to join a successful and growing company? ATLAS ELEKTRONIK UK develop, supply, and support cutting-edge maritime technology for customers worldwide. We are looking for a Maintenance Support person who has knowledge and experience with planned maintenance and building fabric maintenance activities. Knowledge, skills and personal qualities desired • Broad experience of hands on maintenance • Experience in Manual Handling • Knowledge of Health and safety aspect around maintenance & repair activities • Basic computer skills for closing job tasks and general emails • Knowledge and experience planned maintenance and building fabric maintenance activities • Well organised and able to document Planned maintenance activities for review • Willingness to take on additional responsibilities and challenges • Experienced in the use of hand and power tools • Basic understanding of plumbing , electrical and carpentry concepts • Forklift Driving experience (Training will be provided) Challenges • Ensure that all activities are undertaken within required timeframes and undertaken safely and in the most efficient way • Timely and satisfactory completion of enquiries relating to support services via Top Desk • Carry out role requirements with minimum supervision where applicable • Prepared to step in (at short notice when required) to cover colleagues work during periods of absence. Key accountabilities • Maintaining accurate, up-to-date PPM records for auditable purposes • Responsible to the Facilities Manager for the internal PPM plan documentation oversight and creation where directed ensuring all are maintained to the plan and to an auditable standard • Contractor control Booking in to site /overseeing/hosting contractors to ensure compliance with department procedures and company policies • Completing water monitoring tests in various areas including transfer of water between tank systems when requested • Lift and shift activities (office moves, supplying, building and dismantling furniture, conference room configuration, etc.) disposal or relocation of surplus furniture. • Ensure the Compound and infrastructure areas are maintained in a clean and tidy state including skips, parking, equipment storage, spill kit log and vehicular access; identifying ownership of equipment and arranging disposal as required in accordance with legislation • Complete Forklift activities when required (Training provided) • Complete general building maintenance activities as required With a reputation for providing innovative underwater systems for the Royal Navy (RN) and export customers, AEUK operates from our Headquarters on the Jurassic Coast in Dorset. Through science, engineering and R&D we convert data into information, knowledge and capabilities that challenge the status quo, and offer winning advantage at the frontline. Our people are at the heart of our success, an open and stimulating workspace empowers and encourages our people to be creative and act with integrity. Despite our continued growth, AEUK pride ourselves on retaining a friendly and welcoming culture. As well as boasting a substantial benefits package, we offer progression and personal development opportunities, competitive remuneration, flexible working and a generous pension scheme. The continuous investment in our unique in-house test and integration facilities has supported AEUK s growth in supplying UK and global markets with submarine and ship systems. This includes sonar, autonomous systems, marine electric actuation and mine counter-measures. Our Portland Harbour waterside facilities provide an excellent environment to test systems at sea. As a leading innovative maritime systems company, AEUK operate throughout all phases of the acquisition and engineering lifecycles, from concept to In-service Support. Competitive salary • Career Development and Training • 25 days holiday (increasing to 28 days after 5 years employment and 30 days after 10 years) • Dental Cover and Employee Assistance Programme • Flexible working patterns At Atlas Elektronik UK, we support our staff to create work-life balance and encourage applications from individuals who are looking for part time or condensed hours as well as full time opportunities. The successful candidate must be able to achieve full SC (Security Clearance).
May 05, 2024
Full time
Maintenance Support Are you an experienced Maintenance Support person looking to join a successful and growing company? ATLAS ELEKTRONIK UK develop, supply, and support cutting-edge maritime technology for customers worldwide. We are looking for a Maintenance Support person who has knowledge and experience with planned maintenance and building fabric maintenance activities. Knowledge, skills and personal qualities desired • Broad experience of hands on maintenance • Experience in Manual Handling • Knowledge of Health and safety aspect around maintenance & repair activities • Basic computer skills for closing job tasks and general emails • Knowledge and experience planned maintenance and building fabric maintenance activities • Well organised and able to document Planned maintenance activities for review • Willingness to take on additional responsibilities and challenges • Experienced in the use of hand and power tools • Basic understanding of plumbing , electrical and carpentry concepts • Forklift Driving experience (Training will be provided) Challenges • Ensure that all activities are undertaken within required timeframes and undertaken safely and in the most efficient way • Timely and satisfactory completion of enquiries relating to support services via Top Desk • Carry out role requirements with minimum supervision where applicable • Prepared to step in (at short notice when required) to cover colleagues work during periods of absence. Key accountabilities • Maintaining accurate, up-to-date PPM records for auditable purposes • Responsible to the Facilities Manager for the internal PPM plan documentation oversight and creation where directed ensuring all are maintained to the plan and to an auditable standard • Contractor control Booking in to site /overseeing/hosting contractors to ensure compliance with department procedures and company policies • Completing water monitoring tests in various areas including transfer of water between tank systems when requested • Lift and shift activities (office moves, supplying, building and dismantling furniture, conference room configuration, etc.) disposal or relocation of surplus furniture. • Ensure the Compound and infrastructure areas are maintained in a clean and tidy state including skips, parking, equipment storage, spill kit log and vehicular access; identifying ownership of equipment and arranging disposal as required in accordance with legislation • Complete Forklift activities when required (Training provided) • Complete general building maintenance activities as required With a reputation for providing innovative underwater systems for the Royal Navy (RN) and export customers, AEUK operates from our Headquarters on the Jurassic Coast in Dorset. Through science, engineering and R&D we convert data into information, knowledge and capabilities that challenge the status quo, and offer winning advantage at the frontline. Our people are at the heart of our success, an open and stimulating workspace empowers and encourages our people to be creative and act with integrity. Despite our continued growth, AEUK pride ourselves on retaining a friendly and welcoming culture. As well as boasting a substantial benefits package, we offer progression and personal development opportunities, competitive remuneration, flexible working and a generous pension scheme. The continuous investment in our unique in-house test and integration facilities has supported AEUK s growth in supplying UK and global markets with submarine and ship systems. This includes sonar, autonomous systems, marine electric actuation and mine counter-measures. Our Portland Harbour waterside facilities provide an excellent environment to test systems at sea. As a leading innovative maritime systems company, AEUK operate throughout all phases of the acquisition and engineering lifecycles, from concept to In-service Support. Competitive salary • Career Development and Training • 25 days holiday (increasing to 28 days after 5 years employment and 30 days after 10 years) • Dental Cover and Employee Assistance Programme • Flexible working patterns At Atlas Elektronik UK, we support our staff to create work-life balance and encourage applications from individuals who are looking for part time or condensed hours as well as full time opportunities. The successful candidate must be able to achieve full SC (Security Clearance).
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We welcome applications from candidates who meet some but not all of the criteria listed below. We're currently looking for a D365 F&O Developer. This position sits within our IT Team. We have offices in both Glasgow and London and will consider any UK based candidate. We can offer both hybrid and remote working options. D365 F&O Developer is a technical professional within Enterprise Services Platform CoE team with specific responsibility for the delivery of service improvement activity on the Dynamics 365 F&O services in project and business settings. D365 F&O Developer will require a good understanding of the product and how it fits within the wider ACCA technology landscape and D365 production and delivery process. The work will be delivered using our continuous delivery methodology work across IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job Implement and configure Microsoft Dynamics 365 Finance and Operations modules according to business requirements. Support Digital Transformation deployment, go live, service introduction and post go live activities. Develop custom features, integrations, and extensions using X and other related technologies in D365 F&O with skilled in SQL Server, Reporting Services (SSRS), Electronic Reporting Dev Express, C# .NET, REST and JSON. Azure Cloud and integration. Develop the Dynamics 365 environment in support of organisation's strategy, change and financial plans aligned to business requirements. Develop the Dynamics 365 environment to enable the successful delivery of ACCA's Digital Transformation and IT's target operating model. Manage and control D365 F&O release process working closely with service providers as well as Digital Transformation. Provide ongoing support and maintenance for D365 F&O applications, troubleshoot issues, and implement fixes and enhancements. Develop the Dynamics 365 environment capability(s) for the IT directorate. Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions. Stay updated with the latest D365 F&O features and updates. Evaluate and implement upgrades and enhancements to improve system performance and functionality. Conduct thorough testing of D365 F&O applications to ensure they meet quality standards and are error-free. Define Dynamics 365 through the application of best practise and industry standards including Microsoft Well Architected Framework, security controls and global data residency legislation, whilst nurturing and supporting our business during their transition to the technology from legacy services. The Person In-depth understanding of the Dynamics 365 Finance and Operations platform, including modules with proficiency in X for customizing forms, reports, workflows, and other elements of D365 F&O, and SQL Server, Reporting Services (SSRS), Electronic Reporting Dev Express, C# .NET, REST and JSON. Experience of shaping and delivering Dynamics 365 service improvements and ongoing management working across business functions and vendors Experience of working in organisations undergoing significant transformation Hands-on experience in customizing D365 F&O modules and integrating the application with other systems using various integration techniques. Experience with version control systems (e.g. Git) for managing codebase changes in a collaborative environment. Ability to create technical documentation, including design specification, test plans, and user guides. Experience of working across IT towers and business departments to gather requirements and deliver service improvements. Knowledge of Accounting Experience. Able to demonstrate a clear understanding of detailed technical concepts and to apply this understanding to everyday business problems. Proficiency in testing and debugging customizations to ensure they meet the specified requirements and do not adversely impact the system. Excellent analytical and problem-solving skills, with ability to think laterally and conceptually. Our Benefits We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees. Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more! You can also enjoy exclusive access to our discount site and wellbeing centre platform. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
May 05, 2024
Full time
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We welcome applications from candidates who meet some but not all of the criteria listed below. We're currently looking for a D365 F&O Developer. This position sits within our IT Team. We have offices in both Glasgow and London and will consider any UK based candidate. We can offer both hybrid and remote working options. D365 F&O Developer is a technical professional within Enterprise Services Platform CoE team with specific responsibility for the delivery of service improvement activity on the Dynamics 365 F&O services in project and business settings. D365 F&O Developer will require a good understanding of the product and how it fits within the wider ACCA technology landscape and D365 production and delivery process. The work will be delivered using our continuous delivery methodology work across IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job Implement and configure Microsoft Dynamics 365 Finance and Operations modules according to business requirements. Support Digital Transformation deployment, go live, service introduction and post go live activities. Develop custom features, integrations, and extensions using X and other related technologies in D365 F&O with skilled in SQL Server, Reporting Services (SSRS), Electronic Reporting Dev Express, C# .NET, REST and JSON. Azure Cloud and integration. Develop the Dynamics 365 environment in support of organisation's strategy, change and financial plans aligned to business requirements. Develop the Dynamics 365 environment to enable the successful delivery of ACCA's Digital Transformation and IT's target operating model. Manage and control D365 F&O release process working closely with service providers as well as Digital Transformation. Provide ongoing support and maintenance for D365 F&O applications, troubleshoot issues, and implement fixes and enhancements. Develop the Dynamics 365 environment capability(s) for the IT directorate. Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions. Stay updated with the latest D365 F&O features and updates. Evaluate and implement upgrades and enhancements to improve system performance and functionality. Conduct thorough testing of D365 F&O applications to ensure they meet quality standards and are error-free. Define Dynamics 365 through the application of best practise and industry standards including Microsoft Well Architected Framework, security controls and global data residency legislation, whilst nurturing and supporting our business during their transition to the technology from legacy services. The Person In-depth understanding of the Dynamics 365 Finance and Operations platform, including modules with proficiency in X for customizing forms, reports, workflows, and other elements of D365 F&O, and SQL Server, Reporting Services (SSRS), Electronic Reporting Dev Express, C# .NET, REST and JSON. Experience of shaping and delivering Dynamics 365 service improvements and ongoing management working across business functions and vendors Experience of working in organisations undergoing significant transformation Hands-on experience in customizing D365 F&O modules and integrating the application with other systems using various integration techniques. Experience with version control systems (e.g. Git) for managing codebase changes in a collaborative environment. Ability to create technical documentation, including design specification, test plans, and user guides. Experience of working across IT towers and business departments to gather requirements and deliver service improvements. Knowledge of Accounting Experience. Able to demonstrate a clear understanding of detailed technical concepts and to apply this understanding to everyday business problems. Proficiency in testing and debugging customizations to ensure they meet the specified requirements and do not adversely impact the system. Excellent analytical and problem-solving skills, with ability to think laterally and conceptually. Our Benefits We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees. Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more! You can also enjoy exclusive access to our discount site and wellbeing centre platform. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
WHAT YOU'LL DO Position Overview As a Benefits Senior Specialist, you will take the lead in coordinating all BCG employee benefits and wellbeing programmes for the BCG London office. You will be responsible for, and executing, the benefits and wellbeing strategy alongside the Senior Benefits Manager. You will play a pivotal role in raising the awareness of our benefits and wellbeing offering and will have an exciting opportunity to contribute to a range of projects to further enhance our provision. What will you do Main duties will involve: Review and enhance the benefits provision for London working closely with the LAB Benefits Senior Manager and take a leading role on projects (for example the annual renewal cycle, review of health and wellbeing benefit provisions) Responsible for ensuring the online benefits platform runs smoothly for all employees in London and managing any changes to the benefits package Take a leading role in the LAB Wellbeing Champions team by organising wellbeing events for London and partnering with wider colleagues and networks who are passionate about wellbeing Manage complex employee queries and escalations regarding benefits Maintain strong relationships with benefit providers/brokers with the Senior Benefits Manager Actively engage employees to drive uptake of a wide variety of benefits and regularly produce clear communications to be sent to employees to help people understand their benefits Lead and organise benefit events (such as the benefits fair) and present our offering to new hires and at office wide events Form strong relationships and partner with the Global Benefits team and internal stakeholders Responsible for the monthly benefit payroll process and invoice reconciliations and act as the escalation for other members of the London team to resolve issues in a timely manner Work with the Finance and Tax team to ensure that all benefit provisions have the correct tax treatment and that we are up to date with all relevant changes in legislation (e.g., pensions) Review the performance of suppliers and take a leading role in reviewing vendor relationships YOU'RE GOOD AT You have a proven interest and experience in Benefits & Wellbeing You have strong understanding of the collaboration between benefits and the finance team with proven experience with working with payroll/accounts teams You have the resilience in dealing with routine tasks Confident in presenting to large groups both virtually and in person You have a high integrity standard and are a trustworthy person You like to take initiative and responsibility You have strong organization skills and attention for details And you have a high level of energy and are committed! YOU BRING (EXPERIENCE & QUALIFICATIONS) Minimum 4+ years of relevant work experience in a Benefits role, preferably in a fast paced professional services environment Experience with implementing and managing Benefits HBO or University degree of equivalent relevant experience Fluent in English Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change YOU'LL WORK WITH You will work with multiple stakeholders, both from consulting teams and from business support teams, from our office in Amsterdam and our offices in London and Brussels. Other stakeholders are e.g. Finance, Payroll and General HR. ADDITIONAL INFORMATION The role will be based in London but you will be working with a LAB team so travel will be required on occasions to Amsterdam and Brussels
May 05, 2024
Full time
WHAT YOU'LL DO Position Overview As a Benefits Senior Specialist, you will take the lead in coordinating all BCG employee benefits and wellbeing programmes for the BCG London office. You will be responsible for, and executing, the benefits and wellbeing strategy alongside the Senior Benefits Manager. You will play a pivotal role in raising the awareness of our benefits and wellbeing offering and will have an exciting opportunity to contribute to a range of projects to further enhance our provision. What will you do Main duties will involve: Review and enhance the benefits provision for London working closely with the LAB Benefits Senior Manager and take a leading role on projects (for example the annual renewal cycle, review of health and wellbeing benefit provisions) Responsible for ensuring the online benefits platform runs smoothly for all employees in London and managing any changes to the benefits package Take a leading role in the LAB Wellbeing Champions team by organising wellbeing events for London and partnering with wider colleagues and networks who are passionate about wellbeing Manage complex employee queries and escalations regarding benefits Maintain strong relationships with benefit providers/brokers with the Senior Benefits Manager Actively engage employees to drive uptake of a wide variety of benefits and regularly produce clear communications to be sent to employees to help people understand their benefits Lead and organise benefit events (such as the benefits fair) and present our offering to new hires and at office wide events Form strong relationships and partner with the Global Benefits team and internal stakeholders Responsible for the monthly benefit payroll process and invoice reconciliations and act as the escalation for other members of the London team to resolve issues in a timely manner Work with the Finance and Tax team to ensure that all benefit provisions have the correct tax treatment and that we are up to date with all relevant changes in legislation (e.g., pensions) Review the performance of suppliers and take a leading role in reviewing vendor relationships YOU'RE GOOD AT You have a proven interest and experience in Benefits & Wellbeing You have strong understanding of the collaboration between benefits and the finance team with proven experience with working with payroll/accounts teams You have the resilience in dealing with routine tasks Confident in presenting to large groups both virtually and in person You have a high integrity standard and are a trustworthy person You like to take initiative and responsibility You have strong organization skills and attention for details And you have a high level of energy and are committed! YOU BRING (EXPERIENCE & QUALIFICATIONS) Minimum 4+ years of relevant work experience in a Benefits role, preferably in a fast paced professional services environment Experience with implementing and managing Benefits HBO or University degree of equivalent relevant experience Fluent in English Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change YOU'LL WORK WITH You will work with multiple stakeholders, both from consulting teams and from business support teams, from our office in Amsterdam and our offices in London and Brussels. Other stakeholders are e.g. Finance, Payroll and General HR. ADDITIONAL INFORMATION The role will be based in London but you will be working with a LAB team so travel will be required on occasions to Amsterdam and Brussels
WHAT YOU'LL DO As a Sourcing Manager you will play a crucial role in the success of the Enterprise Procurement & Payables (EP&P) team delivering against team objectives including savings, risk management and ESG goals. You will be working in the team who are responsible for the Knowledge & Marketing categories and you will take the lead on specific subcategories managing the lifecycle from category strategy and planning through to contracting and strategic supplier management. You will run multiple projects in parallel including RFPs, incumbent negotiations, and tactical contracting in support of stakeholders across the world. You will work to both deepen existing and build new stakeholder relationships to expand the influence of EP&P within BCG. YOU'RE GOOD AT Able to manage a category independently with an expert understanding of procurement and sourcing Able to build strong and lasting relations with stakeholders globally, to influence, achieve buy-in for initiatives and be seen as a business partner Excellent negotiation skills, a record of accomplishment in structuring vendor arrangements across a variety of vendor types and varied contracting experience Strong analytical skills, and a high skill-set in Excel and PowerPoint Able to independently resolve complex issues/problems, and seek advice and counsel for decisions including key stakeholders where appropriate Able to resolve complex issues/problems independently, while seeking advice where appropriate Ability to manage a large number of projects simultaneously, working to agreed timelines and can clearly communicate progress and milestones to stakeholders across the projects on a timely basis A focus on industry and market best practices and how these applied to your work High-level of intellectual agility, initiative, self-motivation, tenacity, and the ability to negotiate and bring together different audiences Treats all others with respect; generates trust while performing with highest integrity in keeping with BCG's values and culture YOU BRING (EXPERIENCE & QUALIFICATIONS) University degree or equivalent, preferably in a relevant field At least 7 years of relevant procurement experience in a related position within a global organization and / or professional services company Proven track record of developing and implementing category strategies, managing complex global RFPs, contracting and achieving an annual savings target Experience supporting across one or more of the relevant subcategories for the role, including Marketing (including creative agencies, public relations, media partnerships, digital marketing, media buying, and branding) and Knowledge (including presentation services, expert networks, research services and translations) In-depth knowledge of all procurement phases from analysis to implemented contracts Experience in delivering exceptional stakeholder service and a customer-centric mindset Ability to speak a second European language is desired, but not essential YOU'LL WORK WITH BCG spends $2.4B on goods and services across the firm globally. At its core, Procurement is accountable for ensuring that BCG is supplied with goods and services that meet business requirements, drive value and best whole life cost to BCG. EP&P is currently made up of 150 procurement professionals located in London, New Delhi, Boston and Munich. It has embarked upon a transformation program to define and implement strategies, organization, systems and policies to create a sustainable operating model. This model should maximize value from our suppliers, mitigate risk and meet savings targets. BCG is a highly matrixed firm where purchasing decisions are often taken at the local level, therefore this transformation will need to be carried out with high levels of stakeholder engagement, alignment and collaboration. Scope of work will be global, regional as well as local, requiring procurement experience, relationship building, sell-in capabilities and sensitivity to local requirements. The individual taking on this challenge must possess a very high level of self-motivation/drive, persistency, resourcefulness and a willingness to facilitate change.
May 05, 2024
Full time
WHAT YOU'LL DO As a Sourcing Manager you will play a crucial role in the success of the Enterprise Procurement & Payables (EP&P) team delivering against team objectives including savings, risk management and ESG goals. You will be working in the team who are responsible for the Knowledge & Marketing categories and you will take the lead on specific subcategories managing the lifecycle from category strategy and planning through to contracting and strategic supplier management. You will run multiple projects in parallel including RFPs, incumbent negotiations, and tactical contracting in support of stakeholders across the world. You will work to both deepen existing and build new stakeholder relationships to expand the influence of EP&P within BCG. YOU'RE GOOD AT Able to manage a category independently with an expert understanding of procurement and sourcing Able to build strong and lasting relations with stakeholders globally, to influence, achieve buy-in for initiatives and be seen as a business partner Excellent negotiation skills, a record of accomplishment in structuring vendor arrangements across a variety of vendor types and varied contracting experience Strong analytical skills, and a high skill-set in Excel and PowerPoint Able to independently resolve complex issues/problems, and seek advice and counsel for decisions including key stakeholders where appropriate Able to resolve complex issues/problems independently, while seeking advice where appropriate Ability to manage a large number of projects simultaneously, working to agreed timelines and can clearly communicate progress and milestones to stakeholders across the projects on a timely basis A focus on industry and market best practices and how these applied to your work High-level of intellectual agility, initiative, self-motivation, tenacity, and the ability to negotiate and bring together different audiences Treats all others with respect; generates trust while performing with highest integrity in keeping with BCG's values and culture YOU BRING (EXPERIENCE & QUALIFICATIONS) University degree or equivalent, preferably in a relevant field At least 7 years of relevant procurement experience in a related position within a global organization and / or professional services company Proven track record of developing and implementing category strategies, managing complex global RFPs, contracting and achieving an annual savings target Experience supporting across one or more of the relevant subcategories for the role, including Marketing (including creative agencies, public relations, media partnerships, digital marketing, media buying, and branding) and Knowledge (including presentation services, expert networks, research services and translations) In-depth knowledge of all procurement phases from analysis to implemented contracts Experience in delivering exceptional stakeholder service and a customer-centric mindset Ability to speak a second European language is desired, but not essential YOU'LL WORK WITH BCG spends $2.4B on goods and services across the firm globally. At its core, Procurement is accountable for ensuring that BCG is supplied with goods and services that meet business requirements, drive value and best whole life cost to BCG. EP&P is currently made up of 150 procurement professionals located in London, New Delhi, Boston and Munich. It has embarked upon a transformation program to define and implement strategies, organization, systems and policies to create a sustainable operating model. This model should maximize value from our suppliers, mitigate risk and meet savings targets. BCG is a highly matrixed firm where purchasing decisions are often taken at the local level, therefore this transformation will need to be carried out with high levels of stakeholder engagement, alignment and collaboration. Scope of work will be global, regional as well as local, requiring procurement experience, relationship building, sell-in capabilities and sensitivity to local requirements. The individual taking on this challenge must possess a very high level of self-motivation/drive, persistency, resourcefulness and a willingness to facilitate change.
More details Group Internal Audit Manager Salary: From £60,000 per annum negotiable depending on experience Contract: Permanent Location: Hybrid - flexibility to work from home and at any of our main hubs (London, Bristol, Manchester and Milton Park - Oxfordshire) Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers. Are you able to competently design and implement ongoing Audit programmes, with a view to focusing on overall risk management within an organisation, whilst supporting all internal audit work? If so, this role will be ideal for you. About the team: The scope of activities includes all operations across all directorates, and the audits performed cover operational process, financial processes and key business projects. Each year, a programme of audits will be drawn up with management and agreed. The team will work with management to: • identify and quantify risk and the controls necessary to manage such risks • identify control deficiencies and weaknesses and to bring them to the attention of management • identify non-compliance with Jisc's policies and procedures • identify areas of good practice and share across Jisc to ensure that processes are efficient and offer good value for money to members and funders The service may also undertake work for other sector agencies such as QAA on an ad-hoc basis. About the role: As Group Internal Audit Manager, you will be a part of the Office of the Chief Executive and accountable for the delivery of a high performing internal audit function • Working with all directorates in Jisc to develop an internal audit plan which covers Jisc's main areas of risk • Delivering audit reports with recommendations which are practical, address control weakness and are agreed by management • Conducting investigations into whistleblowing concerns and allegations of fraud and irregularities • Reporting regularly to A&RCM (Audit and Risk Committee) and delivering an annual report on the adequacy and effectiveness of Jisc's internal controls and processes • Line managing the internal auditor Key Skills and Experience: • Excellent experience of developing annual audit plans, and performing risk-based audits in operational and financial areas • In-depth knowledge and understanding of Risk and controls frameworks to mitigate risks whilst remaining commercial • Previous experience of working at a senior level in an internal audit function, demonstrating a strong financial and commercial acumen • A track record of leading a team, ideally within an internal audit function • Extensive knowledge of current auditing techniques, internal audit standards, fraud awareness and professional ethical standards • Knowledge of enterprise risk management, risks and controls. • Problem solving skills to analyse operational, financial and non-financial information. • Excellent communication skills and the ability to write and present reports to management and non-executives identifying improvements in controls and processes Please refer to the job description for full details. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box, but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Why work for us? At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors. We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles. Take a look at our fantastic benefits! We offer: • Flexible work pattern, which can adapt to suit your schedules and personal commitments • 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas • A generous pension scheme • A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks • A generous budget to support you with external learning and Continuous professional development • Allocated allowance of up to £250 to equip your home office • A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning • Mental health first aid trained staff and supportive environment • Financial well-being support • The opportunity to donate to charity tax-free with our Payroll Giving benefit • A wide range of discounts from retailers and big-name high-street stores • Cycle to work scheme • Employee recognition awards and travel loans • Additional Flexible benefits include Holiday Buying - Purchase 1-5 days' additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech Equality, diversity and inclusion: We celebrate diversity, embrace our differences, through our culture and employee networks and know that this is critical for our success. We work hard to make sure we're inclusive and we are committed to furthering our culture of inclusion. Striving to be best in practice, we are working hard to achieve progressive change. 'Always inclusive' is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, class, citizenship, marital status, disability, neurodivergence, trans status, veteran status, or gender identity. Application process: Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We advertised this role on 16/02/2024 Job Ref ST-GAM0702 Location Hybrid - Any of our hubs - UK Function Legal and governance Salary From £60,000 per annum negotiable depending on experience Status Full Time Type Permanent Hours 35 hours
May 05, 2024
Full time
More details Group Internal Audit Manager Salary: From £60,000 per annum negotiable depending on experience Contract: Permanent Location: Hybrid - flexibility to work from home and at any of our main hubs (London, Bristol, Manchester and Milton Park - Oxfordshire) Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers. Are you able to competently design and implement ongoing Audit programmes, with a view to focusing on overall risk management within an organisation, whilst supporting all internal audit work? If so, this role will be ideal for you. About the team: The scope of activities includes all operations across all directorates, and the audits performed cover operational process, financial processes and key business projects. Each year, a programme of audits will be drawn up with management and agreed. The team will work with management to: • identify and quantify risk and the controls necessary to manage such risks • identify control deficiencies and weaknesses and to bring them to the attention of management • identify non-compliance with Jisc's policies and procedures • identify areas of good practice and share across Jisc to ensure that processes are efficient and offer good value for money to members and funders The service may also undertake work for other sector agencies such as QAA on an ad-hoc basis. About the role: As Group Internal Audit Manager, you will be a part of the Office of the Chief Executive and accountable for the delivery of a high performing internal audit function • Working with all directorates in Jisc to develop an internal audit plan which covers Jisc's main areas of risk • Delivering audit reports with recommendations which are practical, address control weakness and are agreed by management • Conducting investigations into whistleblowing concerns and allegations of fraud and irregularities • Reporting regularly to A&RCM (Audit and Risk Committee) and delivering an annual report on the adequacy and effectiveness of Jisc's internal controls and processes • Line managing the internal auditor Key Skills and Experience: • Excellent experience of developing annual audit plans, and performing risk-based audits in operational and financial areas • In-depth knowledge and understanding of Risk and controls frameworks to mitigate risks whilst remaining commercial • Previous experience of working at a senior level in an internal audit function, demonstrating a strong financial and commercial acumen • A track record of leading a team, ideally within an internal audit function • Extensive knowledge of current auditing techniques, internal audit standards, fraud awareness and professional ethical standards • Knowledge of enterprise risk management, risks and controls. • Problem solving skills to analyse operational, financial and non-financial information. • Excellent communication skills and the ability to write and present reports to management and non-executives identifying improvements in controls and processes Please refer to the job description for full details. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box, but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Why work for us? At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors. We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles. Take a look at our fantastic benefits! We offer: • Flexible work pattern, which can adapt to suit your schedules and personal commitments • 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas • A generous pension scheme • A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks • A generous budget to support you with external learning and Continuous professional development • Allocated allowance of up to £250 to equip your home office • A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning • Mental health first aid trained staff and supportive environment • Financial well-being support • The opportunity to donate to charity tax-free with our Payroll Giving benefit • A wide range of discounts from retailers and big-name high-street stores • Cycle to work scheme • Employee recognition awards and travel loans • Additional Flexible benefits include Holiday Buying - Purchase 1-5 days' additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech Equality, diversity and inclusion: We celebrate diversity, embrace our differences, through our culture and employee networks and know that this is critical for our success. We work hard to make sure we're inclusive and we are committed to furthering our culture of inclusion. Striving to be best in practice, we are working hard to achieve progressive change. 'Always inclusive' is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, class, citizenship, marital status, disability, neurodivergence, trans status, veteran status, or gender identity. Application process: Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We advertised this role on 16/02/2024 Job Ref ST-GAM0702 Location Hybrid - Any of our hubs - UK Function Legal and governance Salary From £60,000 per annum negotiable depending on experience Status Full Time Type Permanent Hours 35 hours
More details Job title: Head of Risk Management Salary: From £45,000 to £60,000 per annum negotiable depending on experience Contract: Permanent Location: Hybrid - flexibility to work from home and at any of our main hubs (London, Bristol, Manchester and Milton Park - Oxfordshire) Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers. About the team: The Office of the Chief Executive is a dynamic group for the Chief executive office directorate. The risk and internal audit functions work closely to improve engagement and compliance with the functions across Jisc, and work closely with leaders of the Legal, Information Security and Data Protection teams to surface risks and issues impacting across the business and work together to manage these in the most efficient and productive way possible. The EPMO ensures that the organisation chooses the right projects and programmes to achieve strategic objectives. It also provides a framework, resources and skills to ensure that projects and programmes are planned and delivered consistently and to the highest possible standard. Risk management forms a key part of this. About the role: As our Head of Risk Management, your role is pivotal to providing the business and stakeholders assurances that risks are being managed within agreed risk appetite tolerances. You will manage a team and have a visible profile across the organisation, working with colleagues to support in the education and overall understanding and implementation of risk management principles and frameworks. Your key responsibilities will include but not be limited to: • Taking responsibility for embedding risk management framework and tools across Jisc, ensuring engagement at all levels - strategic, operational, directorate, programme and project. • Accountability for improving and developing risk processes and risk management platforms to manage, analyse and report risks internally and to our Audit and Risk Management Committee and Jisc Board; and developing policies, systems, processes and tools as the business changes and develops and ensure they remain up to date and relevant. • Developing escalation frameworks from project/programme to directorate or operational level and providing training, expertise and guidance across the business on management of risks, issues and opportunities. • Embedding risk appetite into risk framework and ensuring the risk appetite is up to date and aligned with business strategy and priorities. • Overseeing and monitoring all risk management activities across the organisation to ensure compilance with the agreed risk framework from senior leadership to project level. • The development of the risk framework and risk management as a tool for decision making and support senior managers across Jisc plan for this and implement it with their teams; as well as growing the risk register manager model within the risk framework, upskilling colleagues and growing risk maturity across the business. • Ensuring the risk framework and risk management practices within the business are compliant with ISO9001 and ISO27001 standards. Participate in internal and external audits as required to demonstrate and evidence compliance. Key Skills and Experience: • Substantial experience in risk management and risk management design and implementation • Experience in creation and management of high-level, trust based partnerships across the organisation • Proven experience in developing and implementing risk frameworks • Experience in project management and software implementation, from requirement gathering through to procurement, implementation, launch, training and embedding • Experience in presenting, leading and facilitation of risk workshops and use of risk management tools • Experience in writing policy documents and designing processes that are efficient and effective • Experience of using Pentana risk management tool desirable Please refer to the job description for full details. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box, but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Why work for us? At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors. We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles. Take a look at our fantastic benefits! We offer: • Flexible work pattern, which can adapt to suit your schedules and personal commitments • 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas • A generous pension scheme • A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks • A generous budget to support you with external learning and Continuous professional development • Allocated allowance of up to £250 to equip your home office • A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning • Mental health first aid trained staff and supportive environment • Financial well-being support • The opportunity to donate to charity tax-free with our Payroll Giving benefit • A wide range of discounts from retailers and big-name high-street stores • Cycle to work scheme • Employee recognition awards and travel loans • Additional Flexible benefits include Holiday Buying - Purchase 1-5 days' additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech Equality, diversity and inclusion: We celebrate diversity, embrace our differences, through our culture and employee networks and know that this is critical for our success. We work hard to make sure we're inclusive and we are committed to furthering our culture of inclusion. Striving to be best in practice, we are working hard to achieve progressive change. 'Always inclusive' is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, class, citizenship, marital status, disability, neurodivergence, trans status, veteran status, or gender identity. Application process: Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.We advertised this role on 6th March 2024 Job Ref ST-HORM2602 Location Hybrid - Any of our hubs - UK Function Professional Services Salary Salary: From £45,000 to £60,000 per annum, negotiable depending on experience Status Full Time Type Permanent Hours 35 hours
May 05, 2024
Full time
More details Job title: Head of Risk Management Salary: From £45,000 to £60,000 per annum negotiable depending on experience Contract: Permanent Location: Hybrid - flexibility to work from home and at any of our main hubs (London, Bristol, Manchester and Milton Park - Oxfordshire) Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers. About the team: The Office of the Chief Executive is a dynamic group for the Chief executive office directorate. The risk and internal audit functions work closely to improve engagement and compliance with the functions across Jisc, and work closely with leaders of the Legal, Information Security and Data Protection teams to surface risks and issues impacting across the business and work together to manage these in the most efficient and productive way possible. The EPMO ensures that the organisation chooses the right projects and programmes to achieve strategic objectives. It also provides a framework, resources and skills to ensure that projects and programmes are planned and delivered consistently and to the highest possible standard. Risk management forms a key part of this. About the role: As our Head of Risk Management, your role is pivotal to providing the business and stakeholders assurances that risks are being managed within agreed risk appetite tolerances. You will manage a team and have a visible profile across the organisation, working with colleagues to support in the education and overall understanding and implementation of risk management principles and frameworks. Your key responsibilities will include but not be limited to: • Taking responsibility for embedding risk management framework and tools across Jisc, ensuring engagement at all levels - strategic, operational, directorate, programme and project. • Accountability for improving and developing risk processes and risk management platforms to manage, analyse and report risks internally and to our Audit and Risk Management Committee and Jisc Board; and developing policies, systems, processes and tools as the business changes and develops and ensure they remain up to date and relevant. • Developing escalation frameworks from project/programme to directorate or operational level and providing training, expertise and guidance across the business on management of risks, issues and opportunities. • Embedding risk appetite into risk framework and ensuring the risk appetite is up to date and aligned with business strategy and priorities. • Overseeing and monitoring all risk management activities across the organisation to ensure compilance with the agreed risk framework from senior leadership to project level. • The development of the risk framework and risk management as a tool for decision making and support senior managers across Jisc plan for this and implement it with their teams; as well as growing the risk register manager model within the risk framework, upskilling colleagues and growing risk maturity across the business. • Ensuring the risk framework and risk management practices within the business are compliant with ISO9001 and ISO27001 standards. Participate in internal and external audits as required to demonstrate and evidence compliance. Key Skills and Experience: • Substantial experience in risk management and risk management design and implementation • Experience in creation and management of high-level, trust based partnerships across the organisation • Proven experience in developing and implementing risk frameworks • Experience in project management and software implementation, from requirement gathering through to procurement, implementation, launch, training and embedding • Experience in presenting, leading and facilitation of risk workshops and use of risk management tools • Experience in writing policy documents and designing processes that are efficient and effective • Experience of using Pentana risk management tool desirable Please refer to the job description for full details. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box, but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Why work for us? At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors. We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles. Take a look at our fantastic benefits! We offer: • Flexible work pattern, which can adapt to suit your schedules and personal commitments • 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas • A generous pension scheme • A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks • A generous budget to support you with external learning and Continuous professional development • Allocated allowance of up to £250 to equip your home office • A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning • Mental health first aid trained staff and supportive environment • Financial well-being support • The opportunity to donate to charity tax-free with our Payroll Giving benefit • A wide range of discounts from retailers and big-name high-street stores • Cycle to work scheme • Employee recognition awards and travel loans • Additional Flexible benefits include Holiday Buying - Purchase 1-5 days' additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech Equality, diversity and inclusion: We celebrate diversity, embrace our differences, through our culture and employee networks and know that this is critical for our success. We work hard to make sure we're inclusive and we are committed to furthering our culture of inclusion. Striving to be best in practice, we are working hard to achieve progressive change. 'Always inclusive' is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, class, citizenship, marital status, disability, neurodivergence, trans status, veteran status, or gender identity. Application process: Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.We advertised this role on 6th March 2024 Job Ref ST-HORM2602 Location Hybrid - Any of our hubs - UK Function Professional Services Salary Salary: From £45,000 to £60,000 per annum, negotiable depending on experience Status Full Time Type Permanent Hours 35 hours
Account Manager About Us We are DEWYNTERS, the leading integrated advertising agency for live entertainment. Across the worlds of theatre, immersive, festivals and exhibitions, our unique blend of creativity, insights and commercial expertise delivers best-in-class campaigns that place our clients at the centre of attention and keep them there. Our clients include Disney Theatrical Productions, The Royal Shakespeare Company, The Book of Mormon, Moulin Rouge! The Musical, Back to the Future The Musical, MAMMA MIA!, Hyde Park Winter Wonderland and Love Supreme. About the role As an Account Manager you lead the daily management of client accounts. You are responsible for ensuring the agency is meeting the client's day-to-day needs, working with all departments to deliver high quality output, on deadline. You run the client budget and are responsible for tracking and reconciling costs on a regular basis. You are expected to problem solve, manage internal and external communications, and ensure projects reach completion. You take a proactive role within the account team and work with the Account Director and Account Executive to deliver campaigns that meet the clients KPIs and requirements. As an Account Manager, you report to the Head of Account Management/Deputy Head of Account Management. Your responsibilities Your specific role within the agency is detailed below. In addition, you may also be required to assist across other areas of the agency. Oversee day-to-day management and be accountable for the fulfilment of planned campaigns, working in collaboration with other members of the account and agency teams Manage the client relationship through effective communication, problem solving, and responding to requests in a timely manner Oversee workload management - ensuring the agency is hitting deadlines across all deliverables, including management of timelines, problem solving and seeking approval Present and sell day-to-day creative work into the client to ensure supply deadlines are met Oversee and contribute to meeting planning and document creation with support from the Account Executive Keep the agency team up to date with changes to the account (in conjunction with AE) ensuring clear and regular communication with the whole account team Manage Budget control including set up, daily management and delivery to clients on a weekly basis Take responsibility for the opening, closing and billing of jobs. Where jobs are non-retainer, be responsible for costing jobs and agreeing billable amounts with the client Evaluate artwork, content and all other creative output ensuring materials meet the overarching client strategy and are on brand. Work with the Account Director to brief media campaigns, and scrutinise the associated plans before they are presented to the client. Ensure clear communication of all requests to other departments with clear, well-written briefs and well-planned deadlines. Take responsibility for division of day-to-day workload between Manager and Exec, escalating workload issues to the Account Director. Nurture talents of Account Executives by providing support and guidance where appropriate. Behaviours and Skills Show creativity and target-driven thinking in planning of agency activity Be a team player and demonstrate a desire to jump into tasks with passion and enthusiasm. Remain calm, methodical and the ability to work on multiple projects at one time Demonstrate high levels of initiative. Be curious, and engage with agency initiatives and learning opportunities. Show meticulous attention to detail. Think on your feet and juggle conflicting priorities. Have excellent interpersonal, written and verbal communication skills Have outstanding organisational, typing and computer skills (extensive experience of Microsoft Office required) What We Can Offer You 25 days holiday rising to 30 days holiday Flexible / Hybrid working Company pension scheme Private health insurance after 3 years Enhanced Maternity and Paternity package Life Assurance Season ticket Loan Cycle2Work Scheme Complimentary theatre/entertainment tickets
May 05, 2024
Full time
Account Manager About Us We are DEWYNTERS, the leading integrated advertising agency for live entertainment. Across the worlds of theatre, immersive, festivals and exhibitions, our unique blend of creativity, insights and commercial expertise delivers best-in-class campaigns that place our clients at the centre of attention and keep them there. Our clients include Disney Theatrical Productions, The Royal Shakespeare Company, The Book of Mormon, Moulin Rouge! The Musical, Back to the Future The Musical, MAMMA MIA!, Hyde Park Winter Wonderland and Love Supreme. About the role As an Account Manager you lead the daily management of client accounts. You are responsible for ensuring the agency is meeting the client's day-to-day needs, working with all departments to deliver high quality output, on deadline. You run the client budget and are responsible for tracking and reconciling costs on a regular basis. You are expected to problem solve, manage internal and external communications, and ensure projects reach completion. You take a proactive role within the account team and work with the Account Director and Account Executive to deliver campaigns that meet the clients KPIs and requirements. As an Account Manager, you report to the Head of Account Management/Deputy Head of Account Management. Your responsibilities Your specific role within the agency is detailed below. In addition, you may also be required to assist across other areas of the agency. Oversee day-to-day management and be accountable for the fulfilment of planned campaigns, working in collaboration with other members of the account and agency teams Manage the client relationship through effective communication, problem solving, and responding to requests in a timely manner Oversee workload management - ensuring the agency is hitting deadlines across all deliverables, including management of timelines, problem solving and seeking approval Present and sell day-to-day creative work into the client to ensure supply deadlines are met Oversee and contribute to meeting planning and document creation with support from the Account Executive Keep the agency team up to date with changes to the account (in conjunction with AE) ensuring clear and regular communication with the whole account team Manage Budget control including set up, daily management and delivery to clients on a weekly basis Take responsibility for the opening, closing and billing of jobs. Where jobs are non-retainer, be responsible for costing jobs and agreeing billable amounts with the client Evaluate artwork, content and all other creative output ensuring materials meet the overarching client strategy and are on brand. Work with the Account Director to brief media campaigns, and scrutinise the associated plans before they are presented to the client. Ensure clear communication of all requests to other departments with clear, well-written briefs and well-planned deadlines. Take responsibility for division of day-to-day workload between Manager and Exec, escalating workload issues to the Account Director. Nurture talents of Account Executives by providing support and guidance where appropriate. Behaviours and Skills Show creativity and target-driven thinking in planning of agency activity Be a team player and demonstrate a desire to jump into tasks with passion and enthusiasm. Remain calm, methodical and the ability to work on multiple projects at one time Demonstrate high levels of initiative. Be curious, and engage with agency initiatives and learning opportunities. Show meticulous attention to detail. Think on your feet and juggle conflicting priorities. Have excellent interpersonal, written and verbal communication skills Have outstanding organisational, typing and computer skills (extensive experience of Microsoft Office required) What We Can Offer You 25 days holiday rising to 30 days holiday Flexible / Hybrid working Company pension scheme Private health insurance after 3 years Enhanced Maternity and Paternity package Life Assurance Season ticket Loan Cycle2Work Scheme Complimentary theatre/entertainment tickets