Employer: AtkinsRéalis Apprenticeship Provider: Multiverse Apprenticeship Programme: Digital Business Level 3 Employment Contract: 12 months Schedule: 8:00am - 4:00pm Mon - Fri (40 hours weekly) (Fully in-office in person) Start Date: June 2024 About AtkinsRéalis Nuclear & Power are at the forefront of using digital technologies to improve the delivery of engineering projects, from using Augmented Reality (AR) for reviewing designs to using cutting edge robotics to autonomously survey hazardous areas. We are here to engineer a better future for our planet and its people. About the Role We are eager to find an apprentice to join our ever- growing digital collaboration spaces, known as Lava Labs. The Lava Lab Technician role is an exciting opportunity to work with the latest technology, such as Virtual Reality (VR) spaces, digital whiteboards, and collaboration areas, to support our clients and staff! You will also get the opportunity to collaborate with a variety of stakeholders such as project managers, engineers, administrative staff and building caretakers, to name a few, as well as our wider Nuclear & Power Digital team, located across the UK and overseas. We have recently opened up our newest Lava Lab in Bristol and are looking to welcome a Lava Lab technician to our team Use the links above to find out more! A typical day Manage bookings and availability of zones within our Lava Lab, ensuring the Lava Lab is appropriately set up to suit booking requests. Regularly check and maintain digital cameras, VR headsets, and Laser scanners (amongst other devices). Work alongside our IT services and/or technology suppliers to resolve technical issues, including any on-site hardware and software issues. Monitor usage and identify opportunities for additional hardware or emerging technologies to be implemented. Collaborate with our Bristol office staff members; providing guidance to our Lava Lab users and encouraging its utilisation. Collate and deliver information to support our Frequently Asked Questions (FAQ) content. Support in producing and delivering internal Lava Lab communications including multimedia training experiences, updating in line with feedback, learning from experience and implementation of new technology. Develop databases, if/where necessary to support Lava Lab activities that align with company information standards. Ensure data is accessible and compliant with information assurance and cyber security protocols. You must have GCSE English & Maths 4-9 (C-A ) or equivalent Skills Needed Good communication skills, both written and verbal. Good team working skills. Great attention to detail. Good organisational and prioritisational skills. Ability to spot issues and escalate to your manager and other teams to support. Comfortable working in a fast-paced environment. Ability to work independently. Reliable, dependent and mature approach to your work. Resilience and a desire to continually improve personally and professionally. An interest in technology is appreciated but not required. The ability to work full time in-office. Perks and Benefits Bike to work scheme Discounts Health cover Multiverse community hub Pension Volunteering
May 03, 2024
Full time
Employer: AtkinsRéalis Apprenticeship Provider: Multiverse Apprenticeship Programme: Digital Business Level 3 Employment Contract: 12 months Schedule: 8:00am - 4:00pm Mon - Fri (40 hours weekly) (Fully in-office in person) Start Date: June 2024 About AtkinsRéalis Nuclear & Power are at the forefront of using digital technologies to improve the delivery of engineering projects, from using Augmented Reality (AR) for reviewing designs to using cutting edge robotics to autonomously survey hazardous areas. We are here to engineer a better future for our planet and its people. About the Role We are eager to find an apprentice to join our ever- growing digital collaboration spaces, known as Lava Labs. The Lava Lab Technician role is an exciting opportunity to work with the latest technology, such as Virtual Reality (VR) spaces, digital whiteboards, and collaboration areas, to support our clients and staff! You will also get the opportunity to collaborate with a variety of stakeholders such as project managers, engineers, administrative staff and building caretakers, to name a few, as well as our wider Nuclear & Power Digital team, located across the UK and overseas. We have recently opened up our newest Lava Lab in Bristol and are looking to welcome a Lava Lab technician to our team Use the links above to find out more! A typical day Manage bookings and availability of zones within our Lava Lab, ensuring the Lava Lab is appropriately set up to suit booking requests. Regularly check and maintain digital cameras, VR headsets, and Laser scanners (amongst other devices). Work alongside our IT services and/or technology suppliers to resolve technical issues, including any on-site hardware and software issues. Monitor usage and identify opportunities for additional hardware or emerging technologies to be implemented. Collaborate with our Bristol office staff members; providing guidance to our Lava Lab users and encouraging its utilisation. Collate and deliver information to support our Frequently Asked Questions (FAQ) content. Support in producing and delivering internal Lava Lab communications including multimedia training experiences, updating in line with feedback, learning from experience and implementation of new technology. Develop databases, if/where necessary to support Lava Lab activities that align with company information standards. Ensure data is accessible and compliant with information assurance and cyber security protocols. You must have GCSE English & Maths 4-9 (C-A ) or equivalent Skills Needed Good communication skills, both written and verbal. Good team working skills. Great attention to detail. Good organisational and prioritisational skills. Ability to spot issues and escalate to your manager and other teams to support. Comfortable working in a fast-paced environment. Ability to work independently. Reliable, dependent and mature approach to your work. Resilience and a desire to continually improve personally and professionally. An interest in technology is appreciated but not required. The ability to work full time in-office. Perks and Benefits Bike to work scheme Discounts Health cover Multiverse community hub Pension Volunteering
Employer description: Apollo Technology is a privately owned company established in January 2010. We are based in Radstock, near Bath, where we have brand new bespoke offices and workshop.We provide IT solutions to schools and education centres, as well as businesses usually within a 40 mile radius of Radstock. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Levl 3 Multi-Channel Marketer Apprenticeship. Main role / Responsibilities will include but not be limited to : Meet and great retail customers as they arrive, book there job or deal with their sales enquiry Work with small businesses to help develop their IT Identify target audience and grow our marketing list Organise email campaigns and other marketing projects Generate leads through a combination of emails, social media (Facebook, Twitter and Instagram, LinkedIn), website referrals, outbound & in-bound calls and other marketing events Cold call people using a given phone directory to develop leads and enquiries and answer incoming calls from prospective customers and ask pertinent questions to understand the customer's requirements Use Google Analytics and generate social insights and email reports Create and maintain marketing databases for lead generation What we are looking for: Desirable skills: Good communication and customer service skills Keen eye for detail Perseverance People skills As well as: Overseeing the installation, you ideally would have sold and liaised with technicians that are carrying out the work Knowledge of Digital Marketing and the communication channels we use would be beneficial Being able to drive would be beneficial, but not essential Personal qualities: We are a small supportive team, so we are looking for a team player and leader who is keen on taking on new responsibilities and take ownership of those We are also looking for someone outgoing, who enjoy talking to people as there will be lots of customer services and sales involved in this role as well Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary: £14,000 - £16,000 per annum plus commission on sales. Company perks: Our office is part of a modern development in Radstock with pleasant outlook onto pedestrian area with maintained planting. Outside seating provides a nice area to relax during breaks. There is free parking just a few minutes walk and local shops and food outlets. We also have access to a secure bicycle store. We do have full kitchen facilities and also a full size pool table which is used daily. We offer a company pension and holiday entitlement increases with length of service. Future prospects: The apprentice will be able considered as a real team member and they will be able to make a real impact in the company growth in terms of Digital Marketing and sales. After successful completion of the apprenticeship, the apprentice will be offered a permanent position if we are the right fit for each other. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 03, 2024
Full time
Employer description: Apollo Technology is a privately owned company established in January 2010. We are based in Radstock, near Bath, where we have brand new bespoke offices and workshop.We provide IT solutions to schools and education centres, as well as businesses usually within a 40 mile radius of Radstock. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Levl 3 Multi-Channel Marketer Apprenticeship. Main role / Responsibilities will include but not be limited to : Meet and great retail customers as they arrive, book there job or deal with their sales enquiry Work with small businesses to help develop their IT Identify target audience and grow our marketing list Organise email campaigns and other marketing projects Generate leads through a combination of emails, social media (Facebook, Twitter and Instagram, LinkedIn), website referrals, outbound & in-bound calls and other marketing events Cold call people using a given phone directory to develop leads and enquiries and answer incoming calls from prospective customers and ask pertinent questions to understand the customer's requirements Use Google Analytics and generate social insights and email reports Create and maintain marketing databases for lead generation What we are looking for: Desirable skills: Good communication and customer service skills Keen eye for detail Perseverance People skills As well as: Overseeing the installation, you ideally would have sold and liaised with technicians that are carrying out the work Knowledge of Digital Marketing and the communication channels we use would be beneficial Being able to drive would be beneficial, but not essential Personal qualities: We are a small supportive team, so we are looking for a team player and leader who is keen on taking on new responsibilities and take ownership of those We are also looking for someone outgoing, who enjoy talking to people as there will be lots of customer services and sales involved in this role as well Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary: £14,000 - £16,000 per annum plus commission on sales. Company perks: Our office is part of a modern development in Radstock with pleasant outlook onto pedestrian area with maintained planting. Outside seating provides a nice area to relax during breaks. There is free parking just a few minutes walk and local shops and food outlets. We also have access to a secure bicycle store. We do have full kitchen facilities and also a full size pool table which is used daily. We offer a company pension and holiday entitlement increases with length of service. Future prospects: The apprentice will be able considered as a real team member and they will be able to make a real impact in the company growth in terms of Digital Marketing and sales. After successful completion of the apprenticeship, the apprentice will be offered a permanent position if we are the right fit for each other. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Employer description: At Endeavour, we pride ourselves on being more than just a technology provider; we are your strategic partner in achieving digital transformation and excellence. With offices in Edinburgh, Belfast and Manchester, we are positioned to serve businesses across the UK and Ireland, offering bespoke Microsoft technology solutions that drive efficiency, productivity, and growth. Due to continued growth we are looking for 2 apprentices to join our IT team based in Edinburgh where you will provide internal and external clients with first level support. Responsibilities: Providing internal and external clients with first level support Assisting with internal and external client equipment builds and support Resolving problems to the end user's satisfaction Monitoring the helpdesk ticket queue and prioritise appropriately Escalating unresolved tickets to the next level support Assisting with onboarding and offboarding of users Maintaining internal equipment asset records Desirable skills: Strong interest in technologies and concepts Excellent customer service skills, including telephone and email communication Excellent written, verbal communication and presentation skills A positive "can do" attitude Be ambitious and self-motivated Strong team player with problem-solving and analytical skills Keen to learn and share knowledge Able to work to tight schedules and deadlines Salary: £18,000 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: Health cash plan Employee assistance programme 33 days paid leave (including 12 bank holidays) Quarterly staff social Workplace pension Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
May 03, 2024
Full time
Employer description: At Endeavour, we pride ourselves on being more than just a technology provider; we are your strategic partner in achieving digital transformation and excellence. With offices in Edinburgh, Belfast and Manchester, we are positioned to serve businesses across the UK and Ireland, offering bespoke Microsoft technology solutions that drive efficiency, productivity, and growth. Due to continued growth we are looking for 2 apprentices to join our IT team based in Edinburgh where you will provide internal and external clients with first level support. Responsibilities: Providing internal and external clients with first level support Assisting with internal and external client equipment builds and support Resolving problems to the end user's satisfaction Monitoring the helpdesk ticket queue and prioritise appropriately Escalating unresolved tickets to the next level support Assisting with onboarding and offboarding of users Maintaining internal equipment asset records Desirable skills: Strong interest in technologies and concepts Excellent customer service skills, including telephone and email communication Excellent written, verbal communication and presentation skills A positive "can do" attitude Be ambitious and self-motivated Strong team player with problem-solving and analytical skills Keen to learn and share knowledge Able to work to tight schedules and deadlines Salary: £18,000 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: Health cash plan Employee assistance programme 33 days paid leave (including 12 bank holidays) Quarterly staff social Workplace pension Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Specialist Trainer - Accountancy (12 month Maternity Cover) As a purpose-driven organisation, we're all about the 'why'. Babington is committed to developing better futures: for individuals, organisations, and society. For us that means developing skills and creating opportunity for individuals and organisations to perform at their very best. Are you an inspiring and motivational mentor, with a passion to provide pastoral advice and guidance to help learners reach their potential and succeed in their Accountancy programmes? We are looking for a passionate, curious and motivating industry professionals to join our team as a Specialist Trainer to deliver our Accountancy programmes and share their expertise and experiences with cohorts of motivated and engaged learners . If you have knowledge and experience within the Accountancy sector and the determination to provide an exceptional customer experience with the willingness to be part of our journey of Developing Better Futures , then we want to hear from you! Summary of role Create inspirational, immersive, and impactful learning interactions, for our Apprenticeship programmes in line with Babington's learning journey blueprint, providing a memorable customer experience. Creating and maintaining cohesive and communicative relationships with learners and clients and provide academic and professional pastoral advice, guidance, and support, ensuring a safe and conducive working environment. Core Values and Summary of Principle Accountabilities Act as a subject matter specialist, supporting and contributing to the development and delivery of high impact, innovative training programmes in line with Babington's learner journey blueprint. Adopt effective learning management methodologies to provide inspirational and innovative learning interactions and experiences with learners. To communicate any issues or concerns about learners to your line manager and designated Safeguarding Officer as appropriate. Provide inspirational specialist support and guidance to learners throughout their learning journey, helping them to progress, achieve and reach their potential. Effectively use assessment for learning techniques to check learners' understanding and build on existing knowledge. Plan and deliver engaging, differentiated sessions, embedding Maths and English, that ensure active participation and learning leading to positive learning outcomes. Manage and facilitate interactive and engaging remote learning interactions, including self-directed research, digital learning, webinars, forums and chat sessions. Collaborate with the Customer Experience Team to implement a high-quality learning experience, whilst fulfilling Awarding Organisations and Inspectorate expectations. Brief person specification Essential Qualifications Grade A-C GCSE in English and Maths or equivalent Level 4 Certificate in Education & Training or equivalent teaching qualification Level 4 AAT qualification Skills and experience Experience of providing interactive and engaging training and development opportunities to adults Experience of developing individualised learning plans and SMART targets Experience of developing immersive schemes of work Experience of working with people to help to remove barriers and support progression into employment, education, or training Experience of successfully achieving deadlines and working without close supervision. Experience of working in an accredited teaching / training environment, industry or practice. Excellent written, verbal and presentation skills Understanding of current Apprenticeship procedures and regulations, manual and computerised processes to enable effective and successful delivery of learning programmes knowledge, skills and behaviours relevant to the course Babington Benefits Babington Engage Bupa Healthcare - Cash plan SET Membership 25 Days annual leave plus Bank holidays We'll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate. Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work. All offers of employment are subject to relevant vetting checks, including successful completion of an appropriate check through the Disclosure & Barring Service. We are innovators in Education so why not apply now and join us in Developing Better Futures!
May 03, 2024
Full time
Specialist Trainer - Accountancy (12 month Maternity Cover) As a purpose-driven organisation, we're all about the 'why'. Babington is committed to developing better futures: for individuals, organisations, and society. For us that means developing skills and creating opportunity for individuals and organisations to perform at their very best. Are you an inspiring and motivational mentor, with a passion to provide pastoral advice and guidance to help learners reach their potential and succeed in their Accountancy programmes? We are looking for a passionate, curious and motivating industry professionals to join our team as a Specialist Trainer to deliver our Accountancy programmes and share their expertise and experiences with cohorts of motivated and engaged learners . If you have knowledge and experience within the Accountancy sector and the determination to provide an exceptional customer experience with the willingness to be part of our journey of Developing Better Futures , then we want to hear from you! Summary of role Create inspirational, immersive, and impactful learning interactions, for our Apprenticeship programmes in line with Babington's learning journey blueprint, providing a memorable customer experience. Creating and maintaining cohesive and communicative relationships with learners and clients and provide academic and professional pastoral advice, guidance, and support, ensuring a safe and conducive working environment. Core Values and Summary of Principle Accountabilities Act as a subject matter specialist, supporting and contributing to the development and delivery of high impact, innovative training programmes in line with Babington's learner journey blueprint. Adopt effective learning management methodologies to provide inspirational and innovative learning interactions and experiences with learners. To communicate any issues or concerns about learners to your line manager and designated Safeguarding Officer as appropriate. Provide inspirational specialist support and guidance to learners throughout their learning journey, helping them to progress, achieve and reach their potential. Effectively use assessment for learning techniques to check learners' understanding and build on existing knowledge. Plan and deliver engaging, differentiated sessions, embedding Maths and English, that ensure active participation and learning leading to positive learning outcomes. Manage and facilitate interactive and engaging remote learning interactions, including self-directed research, digital learning, webinars, forums and chat sessions. Collaborate with the Customer Experience Team to implement a high-quality learning experience, whilst fulfilling Awarding Organisations and Inspectorate expectations. Brief person specification Essential Qualifications Grade A-C GCSE in English and Maths or equivalent Level 4 Certificate in Education & Training or equivalent teaching qualification Level 4 AAT qualification Skills and experience Experience of providing interactive and engaging training and development opportunities to adults Experience of developing individualised learning plans and SMART targets Experience of developing immersive schemes of work Experience of working with people to help to remove barriers and support progression into employment, education, or training Experience of successfully achieving deadlines and working without close supervision. Experience of working in an accredited teaching / training environment, industry or practice. Excellent written, verbal and presentation skills Understanding of current Apprenticeship procedures and regulations, manual and computerised processes to enable effective and successful delivery of learning programmes knowledge, skills and behaviours relevant to the course Babington Benefits Babington Engage Bupa Healthcare - Cash plan SET Membership 25 Days annual leave plus Bank holidays We'll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate. Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work. All offers of employment are subject to relevant vetting checks, including successful completion of an appropriate check through the Disclosure & Barring Service. We are innovators in Education so why not apply now and join us in Developing Better Futures!
Old Brewers' Yard is a new, authentic brand home for Guinness in the UK, located in the historic brewing quarter in Covent Garden. Consisting of 52,000 square feet of historic buildings and central courtyard, this will become a key growth driver for Guinness, placing the brand in culture, driving relevancy and salience among a new generation of drinkers. The London brand home will be the GB home of Guinness: designed with sustainability in mind, bold, brave, exciting, and rooted in culture and community. It will provide beer which will be produced and served on site. This experimental beer will be produced from a live working 10hl brewery , a world-leading brewing facility which will produce innovation and limited-edition liquids to be served across the OBY site . The brewery will form part of a grain to glass immersive visitor experience in 1 Mercer Walk, which will also house dedicated space to build Diageo's southern hub for the Learning 4 Life programme, training hundreds of people per year in hospitality skills. Community will be at the heart of OBY; we will create opportunities for local jobseekers, give our brewery waste products a second life in the community, and share OBY spaces with local community groups. The site is scheduled to open in December 2024. Key elements of the site include: Iconic Guinness Gates as main entrance to the experience, offering huge cultural impact in the heat of London Taproom/bars - world class food and beer produced and served on site Central all weather historic courtyard with world class bar experience Unique 5th floor glass box rooftop eating and drinking experience creating brand new rooftop view of London Brewery and beer experience/tastingtours Cultural events space designed and fit out with technology to enable world c la ss meeting and conference experiences Retail spaces, one of which to stock items produced through exciting short-term brand collaborations Purpose of Role The Managing Director will oversee the pre- and post-opening operations of Old Brewers' Yard with a strategic viewpoint towards achieving excellent guest service, strong working partnerships with third party operators, team member excellence, and financial profitability. The role will require excellent leadership skills, an analytical mind with a broad vision of the business, and a high level of maturity and knowledge to manage passionate employees, operational processes, and positive visitor experiences. The Managing Director will be the public face of Old Brewers' Yard, ensuring outstanding and courteous service to both VIP and everyday guests from day one. Y ou will champion innovation, creativity and social connection. You'll be at the forefront of engaging a huge variety of people, helping us to go further than we ever imagined. You'll do this by: Making sure our guests embrace every minute with us - and rave about their experiences afterwards. Overseeing everything that we're offering at Guinness OBY , whether directly or through third party operating partners - cementing our reputation as an international leader of visitor attractions. Making sure OBY delivers a very positive contribution to the Covent Garden area, through great relationships with local partners and delivering schemes and events supporting the local area, everything from coffee mornings to apprenticeships . Creatively translating global brand and Brand Homes central team strategies for OBY - without taking away from our own unique personalit y . Growing the business, placing great value on everything from tour admissions to retail to F&B - and delivering against the P&L targets that quantify that success. Ensur ing OBY is set up to successfully deliver the relevant aspects of Diageo's Society 2030 goals, including promoting responsible drinking . Top Accountabilities Site and operations set up as part of Project Reality Assist HR and the OBY/Project Reality team to recruit, interview, and select experienced, team-oriented, and passionate applicants for positions in the Retail, Events, and Sales, Marketing & Digital teams Work with D&T project workstream leads to assess, procure , and implement the ticketing, admissions, and access control systems to provide seamless integration and operations throughout experience Work closely with third party Food & Beverage operat ing partner to ensure the ir offering and service levels go above and beyond Guinness brand, Diageo GB and guest expectations Establish and deliver staff training program prior to site opening , including, but not limited to, on site systems, sales procedures and events management processes . Ensure sustainable operational readiness of all OBY departments prior to grand opening Support site management team to devise cross-site storage and stock management procedures Ongoing site operations Budget management of OBY P&L, including direct and indirect staff costs, maintenance, marketing, events, brand collab orations and local sponsorship . Ownership of operational OBY critical metrics, including reaching sales targets for tours, events and retail . Actively seek and implement cost saving programs to provide positive financial results . Formulating business cases and strategy for any improvements to OBY . Manage F&B Operating Partner and Facilities Management provider contracts while maintaining a constructive and collaborative working relationship . Ensure seamless, consistent, and safe consumer experiences on-site to deliver high levels of customer satisfaction, measured through online and offline feedback . Understand, follow, and enforce all established Diageo Operating Procedures to exceed operational requirements and ensure employees and guests receive the highest standards of quality, safety, and service at all times . Establish, evaluate, and direct short- and long-term experience operation strategies, policies, and procedures . Ongoing recruitment, onboarding, training and development of staff . Work to create close links with the local community (residents, businesses and other organisations) to generate positive PR and increase local visitor numbers . Create plans that attract visitors from overseas markets while also drawing in visitors when in-market, resulting in YOY increases in visitor numbers across all operational elements of OBY . Maintain a close working relationship with our landlord, the Mercers Company . Work with the Learning for Life program team and collaborators to implement and execute Diageo's mission and commitment to this program, and to other agreed on site training and/or apprenticeship schemes . Execute Guinness brand events, h ost VIP experiences, and internal and external visits . Work with Diageo GB Beer Marketing and Commercial teams on strategy for site advertising, events and sponsorship . Liaise with external contractors to deliver any maintenance work as required . Keep an up-to-date knowledge with external best practice to develop the OBY experience and stay ahead of the competition . What you'll bring to the role Managing Director with a proven track record of building and leading a high performance commercially and highly customer focused team Financial acumen and operational expertise shown through evidence of leading a similar business, ideally in premium bars, restaurants, large event venues or hospitality with turnover north of £30m Proven experience of managing third party partners/contractors, ideally food and beverage partners Proven experience manging teams and cross-functional business units to achieve operational KPIs, sales, revenue and profit targets Significant experiencemanaging complex stakeholder relationships (landlord, community, Diageo internal etc) Ability to champion innovation, creativity, digital and social connection Strong networker in/around London with knowledge of who to engage to build the reputation of Old Brewers Yard London and to drive new business. An honours undergraduate degree, ideally in business management and administration Experience in a business start-up environment would be an added bonus With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented thinkers, leaders, and makers from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas . click apply for full job details
May 03, 2024
Full time
Old Brewers' Yard is a new, authentic brand home for Guinness in the UK, located in the historic brewing quarter in Covent Garden. Consisting of 52,000 square feet of historic buildings and central courtyard, this will become a key growth driver for Guinness, placing the brand in culture, driving relevancy and salience among a new generation of drinkers. The London brand home will be the GB home of Guinness: designed with sustainability in mind, bold, brave, exciting, and rooted in culture and community. It will provide beer which will be produced and served on site. This experimental beer will be produced from a live working 10hl brewery , a world-leading brewing facility which will produce innovation and limited-edition liquids to be served across the OBY site . The brewery will form part of a grain to glass immersive visitor experience in 1 Mercer Walk, which will also house dedicated space to build Diageo's southern hub for the Learning 4 Life programme, training hundreds of people per year in hospitality skills. Community will be at the heart of OBY; we will create opportunities for local jobseekers, give our brewery waste products a second life in the community, and share OBY spaces with local community groups. The site is scheduled to open in December 2024. Key elements of the site include: Iconic Guinness Gates as main entrance to the experience, offering huge cultural impact in the heat of London Taproom/bars - world class food and beer produced and served on site Central all weather historic courtyard with world class bar experience Unique 5th floor glass box rooftop eating and drinking experience creating brand new rooftop view of London Brewery and beer experience/tastingtours Cultural events space designed and fit out with technology to enable world c la ss meeting and conference experiences Retail spaces, one of which to stock items produced through exciting short-term brand collaborations Purpose of Role The Managing Director will oversee the pre- and post-opening operations of Old Brewers' Yard with a strategic viewpoint towards achieving excellent guest service, strong working partnerships with third party operators, team member excellence, and financial profitability. The role will require excellent leadership skills, an analytical mind with a broad vision of the business, and a high level of maturity and knowledge to manage passionate employees, operational processes, and positive visitor experiences. The Managing Director will be the public face of Old Brewers' Yard, ensuring outstanding and courteous service to both VIP and everyday guests from day one. Y ou will champion innovation, creativity and social connection. You'll be at the forefront of engaging a huge variety of people, helping us to go further than we ever imagined. You'll do this by: Making sure our guests embrace every minute with us - and rave about their experiences afterwards. Overseeing everything that we're offering at Guinness OBY , whether directly or through third party operating partners - cementing our reputation as an international leader of visitor attractions. Making sure OBY delivers a very positive contribution to the Covent Garden area, through great relationships with local partners and delivering schemes and events supporting the local area, everything from coffee mornings to apprenticeships . Creatively translating global brand and Brand Homes central team strategies for OBY - without taking away from our own unique personalit y . Growing the business, placing great value on everything from tour admissions to retail to F&B - and delivering against the P&L targets that quantify that success. Ensur ing OBY is set up to successfully deliver the relevant aspects of Diageo's Society 2030 goals, including promoting responsible drinking . Top Accountabilities Site and operations set up as part of Project Reality Assist HR and the OBY/Project Reality team to recruit, interview, and select experienced, team-oriented, and passionate applicants for positions in the Retail, Events, and Sales, Marketing & Digital teams Work with D&T project workstream leads to assess, procure , and implement the ticketing, admissions, and access control systems to provide seamless integration and operations throughout experience Work closely with third party Food & Beverage operat ing partner to ensure the ir offering and service levels go above and beyond Guinness brand, Diageo GB and guest expectations Establish and deliver staff training program prior to site opening , including, but not limited to, on site systems, sales procedures and events management processes . Ensure sustainable operational readiness of all OBY departments prior to grand opening Support site management team to devise cross-site storage and stock management procedures Ongoing site operations Budget management of OBY P&L, including direct and indirect staff costs, maintenance, marketing, events, brand collab orations and local sponsorship . Ownership of operational OBY critical metrics, including reaching sales targets for tours, events and retail . Actively seek and implement cost saving programs to provide positive financial results . Formulating business cases and strategy for any improvements to OBY . Manage F&B Operating Partner and Facilities Management provider contracts while maintaining a constructive and collaborative working relationship . Ensure seamless, consistent, and safe consumer experiences on-site to deliver high levels of customer satisfaction, measured through online and offline feedback . Understand, follow, and enforce all established Diageo Operating Procedures to exceed operational requirements and ensure employees and guests receive the highest standards of quality, safety, and service at all times . Establish, evaluate, and direct short- and long-term experience operation strategies, policies, and procedures . Ongoing recruitment, onboarding, training and development of staff . Work to create close links with the local community (residents, businesses and other organisations) to generate positive PR and increase local visitor numbers . Create plans that attract visitors from overseas markets while also drawing in visitors when in-market, resulting in YOY increases in visitor numbers across all operational elements of OBY . Maintain a close working relationship with our landlord, the Mercers Company . Work with the Learning for Life program team and collaborators to implement and execute Diageo's mission and commitment to this program, and to other agreed on site training and/or apprenticeship schemes . Execute Guinness brand events, h ost VIP experiences, and internal and external visits . Work with Diageo GB Beer Marketing and Commercial teams on strategy for site advertising, events and sponsorship . Liaise with external contractors to deliver any maintenance work as required . Keep an up-to-date knowledge with external best practice to develop the OBY experience and stay ahead of the competition . What you'll bring to the role Managing Director with a proven track record of building and leading a high performance commercially and highly customer focused team Financial acumen and operational expertise shown through evidence of leading a similar business, ideally in premium bars, restaurants, large event venues or hospitality with turnover north of £30m Proven experience of managing third party partners/contractors, ideally food and beverage partners Proven experience manging teams and cross-functional business units to achieve operational KPIs, sales, revenue and profit targets Significant experiencemanaging complex stakeholder relationships (landlord, community, Diageo internal etc) Ability to champion innovation, creativity, digital and social connection Strong networker in/around London with knowledge of who to engage to build the reputation of Old Brewers Yard London and to drive new business. An honours undergraduate degree, ideally in business management and administration Experience in a business start-up environment would be an added bonus With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented thinkers, leaders, and makers from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas . click apply for full job details
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Ipswich Club offering a 16-24 Hour contract (Various contracts available) which is fully flexible over 7 days. The Role You'll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
May 02, 2024
Full time
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Ipswich Club offering a 16-24 Hour contract (Various contracts available) which is fully flexible over 7 days. The Role You'll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
Are you passionate, customer-focused professional with exceptional comminucation skills? We'are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You'll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you'll have an engaging personality, be able to remain calm under pressure and you'll be highly passionate about your role working towards both your own and business targets and of course you'll have great PC skills. You'll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme - a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva - an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years' experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday - Saturday, on a rotating shift pattern 9:30am - 10pm Position 1 Shift Pattern will be:Week 1 - Mon - 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pmWeek 2 - Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be:Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
May 02, 2024
Full time
Are you passionate, customer-focused professional with exceptional comminucation skills? We'are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You'll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you'll have an engaging personality, be able to remain calm under pressure and you'll be highly passionate about your role working towards both your own and business targets and of course you'll have great PC skills. You'll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme - a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva - an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years' experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday - Saturday, on a rotating shift pattern 9:30am - 10pm Position 1 Shift Pattern will be:Week 1 - Mon - 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pmWeek 2 - Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be:Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
Apprenticeship Internal Quality Assurer Health & Social Care Level 5 If you are a qualified Health and Social Care Internal Quality Assurer (Level 5) who has a passion to support others to deliver high-quality Health and Social Care Apprenticeships, then we have the perfect role for you. With over 25 years of experience t2 group has grown to become the largest specialist provider of Apprenticeships to the Health and Social Care Sector.We work with thousands of employers across the UK, so working with us provides significant job security as well as excellent career progression opportunities. We are looking to recruit a dedicated individual who wants to make a difference and has a passion for training and quality.Over the last 18 months we have developed our curriculums extensively in line with the Ofsted EIF, have implemented a fully digital enrolment process and are currently implementing new digital reviews to complement our wide range of on-line learning resources. Salary and benefits Salary: £31,000 Home based with travel Laptop and mobile phone provided 25 Days annual leave plus bank holidays (increasing with length of service) Christmas and New Year shutdown period Pension scheme Specsavers scheme NUS Discount Card eligibility £500 Employee referral bonus scheme Enhanced sick pay Maternity reward vouchers Employee wellbeing and assistance programme The Role As an Internal Quality Assurer,you will be responsible for maintaining the quality assurance of our qualifications in line with awarding organisation requirements and t2 group quality assurance operating procedures. You will take a pro-active approach to supporting Personal Development Managers (Assessors) to deliver progressive teaching, learning and assessment visits with learners in line with our curriculum approaches and awarding organisation standards, observing practice and working with them to drive improvements through Quality Development Plans and team standardisations. With the support of your line manager, you will work closely with the Operations teams to ensure learners remain on track with their programme and complete their Apprenticeship in a timely manner, completing quality assurance checks at the required stages. You will have a clear set of KPIs and will manage your own diary to ensure you achieve these. If this is of interest and you fit with our Mission, Brand Promise and Values below and you have the experience, skills and competencies and qualifications required then we would really like to hear from you.Our recruitment process begins with a simple telephone interview to ensure you have a full understanding of the role and a feel for us as a business. We can answer any questions you may have before moving to the next stage of our interview process where you will have the opportunity to meet with one of our Lead Internal Quality Assurers. Mission, Brand Promise and Values Our Mission is to close the gap between performance and potential Our Brand Promise is to get you where you want to be Our Values are: Understanding what we do and why Doing whatever it takes to get it done Keeping it simple not complex Growing people with the business Celebrating success Skills & Competencies A passion for education, standards and quality A thirst for developing your skills to become the best at what you do Excellent time management, organisation and planning skills Ability to work under pressure and to strict deadlines and targets Assertiveness and objection handling skills Professional and approachable Excellent IT Skills Competent in Literacy and Numeracy Ability to build relationships and engage both learners and employers Ability to communicate at all levels Qualifications You will need to possess a relevant IQA qualification Ideally you will possess your H&SC Apprenticeship Level 5or equivalent. Minimum of 2 years experience at senior levelin the Health & Social Care Industry Additional Information You must have your own transport, a Broadband connection at home and car insurance covered by business use. All business mileage and expenses are covered by the company. T2 is committed to providing a safe environment for all learners and employees. To find out more about our commitment to safeguarding click on the below link: NB. Your employment with the Company will be conditional upon receipt of a satisfactory enhanced DBS check and references. JBRP1_UKTJ
May 02, 2024
Full time
Apprenticeship Internal Quality Assurer Health & Social Care Level 5 If you are a qualified Health and Social Care Internal Quality Assurer (Level 5) who has a passion to support others to deliver high-quality Health and Social Care Apprenticeships, then we have the perfect role for you. With over 25 years of experience t2 group has grown to become the largest specialist provider of Apprenticeships to the Health and Social Care Sector.We work with thousands of employers across the UK, so working with us provides significant job security as well as excellent career progression opportunities. We are looking to recruit a dedicated individual who wants to make a difference and has a passion for training and quality.Over the last 18 months we have developed our curriculums extensively in line with the Ofsted EIF, have implemented a fully digital enrolment process and are currently implementing new digital reviews to complement our wide range of on-line learning resources. Salary and benefits Salary: £31,000 Home based with travel Laptop and mobile phone provided 25 Days annual leave plus bank holidays (increasing with length of service) Christmas and New Year shutdown period Pension scheme Specsavers scheme NUS Discount Card eligibility £500 Employee referral bonus scheme Enhanced sick pay Maternity reward vouchers Employee wellbeing and assistance programme The Role As an Internal Quality Assurer,you will be responsible for maintaining the quality assurance of our qualifications in line with awarding organisation requirements and t2 group quality assurance operating procedures. You will take a pro-active approach to supporting Personal Development Managers (Assessors) to deliver progressive teaching, learning and assessment visits with learners in line with our curriculum approaches and awarding organisation standards, observing practice and working with them to drive improvements through Quality Development Plans and team standardisations. With the support of your line manager, you will work closely with the Operations teams to ensure learners remain on track with their programme and complete their Apprenticeship in a timely manner, completing quality assurance checks at the required stages. You will have a clear set of KPIs and will manage your own diary to ensure you achieve these. If this is of interest and you fit with our Mission, Brand Promise and Values below and you have the experience, skills and competencies and qualifications required then we would really like to hear from you.Our recruitment process begins with a simple telephone interview to ensure you have a full understanding of the role and a feel for us as a business. We can answer any questions you may have before moving to the next stage of our interview process where you will have the opportunity to meet with one of our Lead Internal Quality Assurers. Mission, Brand Promise and Values Our Mission is to close the gap between performance and potential Our Brand Promise is to get you where you want to be Our Values are: Understanding what we do and why Doing whatever it takes to get it done Keeping it simple not complex Growing people with the business Celebrating success Skills & Competencies A passion for education, standards and quality A thirst for developing your skills to become the best at what you do Excellent time management, organisation and planning skills Ability to work under pressure and to strict deadlines and targets Assertiveness and objection handling skills Professional and approachable Excellent IT Skills Competent in Literacy and Numeracy Ability to build relationships and engage both learners and employers Ability to communicate at all levels Qualifications You will need to possess a relevant IQA qualification Ideally you will possess your H&SC Apprenticeship Level 5or equivalent. Minimum of 2 years experience at senior levelin the Health & Social Care Industry Additional Information You must have your own transport, a Broadband connection at home and car insurance covered by business use. All business mileage and expenses are covered by the company. T2 is committed to providing a safe environment for all learners and employees. To find out more about our commitment to safeguarding click on the below link: NB. Your employment with the Company will be conditional upon receipt of a satisfactory enhanced DBS check and references. JBRP1_UKTJ
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Warrington Club offering a 16 Hour contract which is fully flexible over 7 days. The Role You'll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
May 02, 2024
Full time
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Warrington Club offering a 16 Hour contract which is fully flexible over 7 days. The Role You'll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. DRIVING LICENCE ESSENTIAL Job Title: 1st Line IT Support Apprentice Pay: 23,000 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:30pm Location - Kettering Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage & audit mobile devices Troubleshoot end user devices Network support Repairing desktop PC faults Network servicing Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 02, 2024
Full time
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. DRIVING LICENCE ESSENTIAL Job Title: 1st Line IT Support Apprentice Pay: 23,000 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:30pm Location - Kettering Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage & audit mobile devices Troubleshoot end user devices Network support Repairing desktop PC faults Network servicing Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing technical IT support to staff using IT equipment. Job Title: IT Technician Apprentice Pay: 15,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds (Central) Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems First line support to staff advising and resolving issues To assist with installing, operating and maintaining network services and devices Provision of hardware and software support for all computers and mobile devices Management of user accounts, including resetting passwords, updating printer credit and wireless access requests Keeping the ICT facilities in full working order including providing paper and toner for printers Assist in the installation and maintenance of software and applications Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 01, 2024
Full time
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing technical IT support to staff using IT equipment. Job Title: IT Technician Apprentice Pay: 15,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds (Central) Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems First line support to staff advising and resolving issues To assist with installing, operating and maintaining network services and devices Provision of hardware and software support for all computers and mobile devices Management of user accounts, including resetting passwords, updating printer credit and wireless access requests Keeping the ICT facilities in full working order including providing paper and toner for printers Assist in the installation and maintenance of software and applications Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing IT Support Job Title: 1st Line Support IT Apprentice Pay: 22,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage & audit mobile devices Troubleshoot end user devices Network support Repairing desktop PC faults Network servicing Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 01, 2024
Full time
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing IT Support Job Title: 1st Line Support IT Apprentice Pay: 22,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage & audit mobile devices Troubleshoot end user devices Network support Repairing desktop PC faults Network servicing Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. Salary: Circa £38,000 - 41,000 depending on experience What we can offer you: Company bonus of up to £2,500 (based on company performance and will vary year to year) Pension of maximum total (employer and employee) contribution of up to 14% Paid overtime 25 days annual leave (plus holiday purchase) Up to 15 additional days flexi leave Our enhanced parental leave offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments. Fantastic site facilities, including subsidised meals, free car parking Excellent career progression and development opportunities Dynamic (hybrid) working: We trust our people to agree, within their teams, where and when they can be most effective. Our Dynamic Working policy allows individuals flexibility around the hours they work and where they work. Typically for this role you will work 4 days per week on-site. The opportunity: An opportunity has arisen on the development / production manufacturing lines, for a support engineer who would be responsible for translating design requirements into user instructions including the development of the project manufacturing architecture. You will coordinate the day to day support to the operations staff within the manufacturing facility. The opportunity also allows you to grow your knowledge within manufacturing as part of our development into future opportunities. Industrial Validation, manufacturing architecture and factory of the future principles are some of the work packages that provide stretched objectives for such growth. What we're looking for from you: Formal technical Engineering/Craft Apprenticeship to NVQ Level 3/TR23/TR21 Formal further education certificate to HNC or equivalent in a relevant subject OR BEng in relevant Engineering Degree Able to work with minimum supervision: Must demonstrate a proactive approach to problem solving and commitment to work to meet our delivery milestones. Have the ability to interpret Design Drawings with a view to producing Manufacturing Build Instructions. Must be able to work within and contribute to a team environment. Awareness of digital communication platforms to work and communicate effectively within the workplace The Role: Working with the Principal Engineer, you will potentially be working on multiple projects, responsible for manufacturing problem identification and resolution: Support existing manufacturing lines and new product introduction Support the industrial validation process through the use of FMEA's, process proving activities etc. Management of Configuration control by the embodiment of Design Modifications into the Manufacturing documentation and industrial validation Support the Non Conformance Process Ensure products are produced in most economical proficient manner Assume the responsibilities for safe operating implementation for changed processes, including liaising with COSHH assessors, SHE and Human factors Liaise with the design authority during the product prototype/development phase, to ensure optimised Design for Manufacture (DfM) Compilation and update of Manufacturing Instructions maintaining production BOMs Tooling development and control What to expect: An opportunity to take ownership of manufacturing engineering processes and equipment to make improvements to production. Develop new skills and techniques, taking a key role in the manufacturing engineering team. Technically challenging, varied and rewarding work. Become a valued member of an established but growing team Our Business: We respect new perspectives and experiences, and we value our collaborative ways of working. We are committed to growing and supporting diversity in our workforce and ensuring everyone has an equal opportunity to reach their potential. MBDA is proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. We also welcome applicants who are looking for flexible working arrangements. Follow us on LinkedIn (MBDA), Twitter Instagram (lifeatMBDA_UK) and Glassdoor or visit our MBDA Careers website for more information. Please Note: MBDA UK Limited requires all employees to achieve the required medical and national security clearance for their role. Further restrictions and/or limitations relating to nationality and/or rights to work may also apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. Due to the nature of our business, this particular vacancy requires the applicant as a minimum to be a British Citizen or a Dual UK national with British citizenship and capable of achieving the clearance levels mentioned above.
May 01, 2024
Full time
MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. Salary: Circa £38,000 - 41,000 depending on experience What we can offer you: Company bonus of up to £2,500 (based on company performance and will vary year to year) Pension of maximum total (employer and employee) contribution of up to 14% Paid overtime 25 days annual leave (plus holiday purchase) Up to 15 additional days flexi leave Our enhanced parental leave offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments. Fantastic site facilities, including subsidised meals, free car parking Excellent career progression and development opportunities Dynamic (hybrid) working: We trust our people to agree, within their teams, where and when they can be most effective. Our Dynamic Working policy allows individuals flexibility around the hours they work and where they work. Typically for this role you will work 4 days per week on-site. The opportunity: An opportunity has arisen on the development / production manufacturing lines, for a support engineer who would be responsible for translating design requirements into user instructions including the development of the project manufacturing architecture. You will coordinate the day to day support to the operations staff within the manufacturing facility. The opportunity also allows you to grow your knowledge within manufacturing as part of our development into future opportunities. Industrial Validation, manufacturing architecture and factory of the future principles are some of the work packages that provide stretched objectives for such growth. What we're looking for from you: Formal technical Engineering/Craft Apprenticeship to NVQ Level 3/TR23/TR21 Formal further education certificate to HNC or equivalent in a relevant subject OR BEng in relevant Engineering Degree Able to work with minimum supervision: Must demonstrate a proactive approach to problem solving and commitment to work to meet our delivery milestones. Have the ability to interpret Design Drawings with a view to producing Manufacturing Build Instructions. Must be able to work within and contribute to a team environment. Awareness of digital communication platforms to work and communicate effectively within the workplace The Role: Working with the Principal Engineer, you will potentially be working on multiple projects, responsible for manufacturing problem identification and resolution: Support existing manufacturing lines and new product introduction Support the industrial validation process through the use of FMEA's, process proving activities etc. Management of Configuration control by the embodiment of Design Modifications into the Manufacturing documentation and industrial validation Support the Non Conformance Process Ensure products are produced in most economical proficient manner Assume the responsibilities for safe operating implementation for changed processes, including liaising with COSHH assessors, SHE and Human factors Liaise with the design authority during the product prototype/development phase, to ensure optimised Design for Manufacture (DfM) Compilation and update of Manufacturing Instructions maintaining production BOMs Tooling development and control What to expect: An opportunity to take ownership of manufacturing engineering processes and equipment to make improvements to production. Develop new skills and techniques, taking a key role in the manufacturing engineering team. Technically challenging, varied and rewarding work. Become a valued member of an established but growing team Our Business: We respect new perspectives and experiences, and we value our collaborative ways of working. We are committed to growing and supporting diversity in our workforce and ensuring everyone has an equal opportunity to reach their potential. MBDA is proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. We also welcome applicants who are looking for flexible working arrangements. Follow us on LinkedIn (MBDA), Twitter Instagram (lifeatMBDA_UK) and Glassdoor or visit our MBDA Careers website for more information. Please Note: MBDA UK Limited requires all employees to achieve the required medical and national security clearance for their role. Further restrictions and/or limitations relating to nationality and/or rights to work may also apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. Due to the nature of our business, this particular vacancy requires the applicant as a minimum to be a British Citizen or a Dual UK national with British citizenship and capable of achieving the clearance levels mentioned above.
The core responsibility of this position is to contribute to the production of a wide range of products and fluidic components for the aerospace industry. Specifically, the role focusses on supporting routine business operations related to the assembly, integration, and testing of space-certified products, including non-return valves, flow control valves, solenoid valves, cold gas thrusters, and upcoming development projects. Prior experience as a Mechanical Fitter or demonstrable practical engineering skills, preferably acquired through an apprenticeship or within an engineering-related organisation. Primary Duties Perform precise assembly and testing tasks. Conduct integrity assessments of assembled systems using high-pressure gases and specialised leak detection equipment, such as helium mass spectrometers. Prepare components for assembly and testing by employing automated particle counting equipment or patch sample counting techniques. Utilise digital voltmeters, oscilloscopes, data acquisition systems, and high-voltage dielectric and insulation resistance test equipment. Engage in material joining processes, including manual TIG (Tungsten Inert Gas) welding and orbital welding, while maintaining weld inspection records for parts and test pieces. Perform periodic maintenance of cleanroom facilities and testing equipment.
May 01, 2024
Full time
The core responsibility of this position is to contribute to the production of a wide range of products and fluidic components for the aerospace industry. Specifically, the role focusses on supporting routine business operations related to the assembly, integration, and testing of space-certified products, including non-return valves, flow control valves, solenoid valves, cold gas thrusters, and upcoming development projects. Prior experience as a Mechanical Fitter or demonstrable practical engineering skills, preferably acquired through an apprenticeship or within an engineering-related organisation. Primary Duties Perform precise assembly and testing tasks. Conduct integrity assessments of assembled systems using high-pressure gases and specialised leak detection equipment, such as helium mass spectrometers. Prepare components for assembly and testing by employing automated particle counting equipment or patch sample counting techniques. Utilise digital voltmeters, oscilloscopes, data acquisition systems, and high-voltage dielectric and insulation resistance test equipment. Engage in material joining processes, including manual TIG (Tungsten Inert Gas) welding and orbital welding, while maintaining weld inspection records for parts and test pieces. Perform periodic maintenance of cleanroom facilities and testing equipment.
IT Tutor Leading UK Training Provider Up to 33,000 UK Remote Role with Monthly Travel We are recruiting for an IT Trainer on behalf of a leading IT Training Provider. This is and exciting opportunity for an experienced Tutor to join an Apprenticeship Department who work in line with National Standards and provide clear direction to learners on a daily basis. Prior experience in teaching and a Level 3 Qualification in Assessing Vocational Achievement or Level 3 in Higher Education and training are essential for this role. In this role you will be responsible for delivering apprenticeship standards against multiple roles including IT Solutions Technicians, Information Communication Technicians, Cyber Security and Digital Support. You will design courses to meet hard and soft skills requirements for target groups and ensure all individual set targets are met. In exchange for your commitment and hard work you can expect a generous salary as well as opportunities to progress. If this role sounds like its for you then please contact Cooper Lomaz today. This role is primarily remote based with occasional travel on a monthly basis.
May 01, 2024
Full time
IT Tutor Leading UK Training Provider Up to 33,000 UK Remote Role with Monthly Travel We are recruiting for an IT Trainer on behalf of a leading IT Training Provider. This is and exciting opportunity for an experienced Tutor to join an Apprenticeship Department who work in line with National Standards and provide clear direction to learners on a daily basis. Prior experience in teaching and a Level 3 Qualification in Assessing Vocational Achievement or Level 3 in Higher Education and training are essential for this role. In this role you will be responsible for delivering apprenticeship standards against multiple roles including IT Solutions Technicians, Information Communication Technicians, Cyber Security and Digital Support. You will design courses to meet hard and soft skills requirements for target groups and ensure all individual set targets are met. In exchange for your commitment and hard work you can expect a generous salary as well as opportunities to progress. If this role sounds like its for you then please contact Cooper Lomaz today. This role is primarily remote based with occasional travel on a monthly basis.
About Us PoundFun is one of the UK's newest & fastest growing online toy websites, where you can purchase high quality, branded character toys & games for children of all ages at prices that cannot be beaten. Founded in 2023, PoundFun is a family operated business. Our mission is to deliver safe, affordable and quality products which are responsibly sourced and complement childhood through fun, learning and exploration. Opportunity Overview: If you have a passion for Digital Marketing we have an incredibly exciting opportunity to join our growing marketing team at PoundFun! With an immediate start date, we are looking for a 'Digital Marketing Apprentice' who loves the internet and who has a passion for Social Media and design. The ideal candidate will need to be super creative and love spending time on Facebook, Instagram, TikTok & YouTube. You will also have a positive attitude and eager to learn new things. Location: We have just launched our new business in Keighley town centre. Our office location is only a 2 minute walk from Keighley Train Station and a 10 minute walk from Keighley Bus Station. So perfect for commuters from Keighley and the wider area including, Skipton, Bradford, Ilkley & Leeds. Main Duties: Assisting with digital marketing, customer service and supporting our merchandising and buying teams. Designing digital content for social media and emails. Updating Social Media platforms - Facebook, Instagram, TikTok, LinkedIn Assisting in filming video content. Support the eCommerce team with daily site maintenance. Support and work alongside our merchandising/buying/fulfilment teams. Reporting all digital marketing activities & results. Creating content for both on-site and off-site marketing campaigns. Beneficial skills and qualities: Social media knowledge. Passion and drive to learn and progress. Excellent written and verbal communication skills. Excellent attention to detail, organised and proactive with a can-do attitude. Ability to learn quickly and on the job. Confident, warm and friendly manner. Excited to begin a career in Digital Marketing. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: Great opportunity to progress into the world of digital marketing Friendly and enjoyable office culture and strong sense of team Free tea/coffee/fruit Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
About Us PoundFun is one of the UK's newest & fastest growing online toy websites, where you can purchase high quality, branded character toys & games for children of all ages at prices that cannot be beaten. Founded in 2023, PoundFun is a family operated business. Our mission is to deliver safe, affordable and quality products which are responsibly sourced and complement childhood through fun, learning and exploration. Opportunity Overview: If you have a passion for Digital Marketing we have an incredibly exciting opportunity to join our growing marketing team at PoundFun! With an immediate start date, we are looking for a 'Digital Marketing Apprentice' who loves the internet and who has a passion for Social Media and design. The ideal candidate will need to be super creative and love spending time on Facebook, Instagram, TikTok & YouTube. You will also have a positive attitude and eager to learn new things. Location: We have just launched our new business in Keighley town centre. Our office location is only a 2 minute walk from Keighley Train Station and a 10 minute walk from Keighley Bus Station. So perfect for commuters from Keighley and the wider area including, Skipton, Bradford, Ilkley & Leeds. Main Duties: Assisting with digital marketing, customer service and supporting our merchandising and buying teams. Designing digital content for social media and emails. Updating Social Media platforms - Facebook, Instagram, TikTok, LinkedIn Assisting in filming video content. Support the eCommerce team with daily site maintenance. Support and work alongside our merchandising/buying/fulfilment teams. Reporting all digital marketing activities & results. Creating content for both on-site and off-site marketing campaigns. Beneficial skills and qualities: Social media knowledge. Passion and drive to learn and progress. Excellent written and verbal communication skills. Excellent attention to detail, organised and proactive with a can-do attitude. Ability to learn quickly and on the job. Confident, warm and friendly manner. Excited to begin a career in Digital Marketing. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: Great opportunity to progress into the world of digital marketing Friendly and enjoyable office culture and strong sense of team Free tea/coffee/fruit Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Low Carbon Policy Analyst Birmingham, UK Full-time Contract Type: Permanent contract Company Description Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is making things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description To apply If you can see yourself working at Gemserv, then we would love to hear from you. Please submit your CV, cover letter and application to us by clicking 'Apply now'. Applications without a cover letter will not be considered. The Role Location: Birmingham or London office We are looking for a motivated analyst with knowledge and/or experience in sustainability, Net Zero industry policy, or similar disciplines to join our low-carbon consulting team. As a Policy and Insight Analyst within the Low Carbon Business Unit (LCBU), your role will involve engaging in government policy, research, and programme delivery across the built environment within the UK and internationally. At Gemserv, we support our clients to understand and explore how they can achieve Net Zero. Our work spans multiple sectors and includes hydrogen, low-carbon heating, energy efficiency, and circular economy. Gemserv's Low Carbon Business Unit works at the intersection of policy, economics, and technology to help our clients understand their opportunities in the low-carbon sector. We achieve this by examining what their path to Net Zero could look like, assessing the challenges, and identifying solutions. In this fast-paced and dynamic environment, you will have the opportunity to work across a portfolio of clients including trade associations, manufacturers, innovators, local authorities, and national government. You will gain experience in client delivery whilst developing sound knowledge in low-carbon technologies, policy development, government processes, and supply chain development. Policy analysts work with a wide range of stakeholders and experts to gather evidence to synthesise information and present recommendations to policymakers. You will be supported by an experienced team with diverse backgrounds in economics, innovation, roadmap development, politics, and sustainability. From day one you will be placed at the heart of the energy transition, working across hydrogen, heat pumps, biofuels, and a range of other low-carbon technologies, developing your profile as a low-carbon expert with a holistic understanding of technological and policy opportunities, challenges, and limitations. Your role will also involve influencing future policy, through developing reports and research papers to feed into Government and build the evidence base. The role will work closely with communications colleagues to develop impactful external engagement materials. You will also support some of our large government funding programmes, helping applicants engage with net zero support schemes. In addition to providing fantastic exposure across a range of projects, sectors, and stakeholders, we are also offering the successful candidate tailored training in the form of an apprenticeship with a duration of 18 months to provide you with the knowledge, skills, and behaviors to succeed in the role. The Policy Officer Level 4 Apprenticeship consists of a variety of taught material, group work, discussions and assignments directly linked to your day-to-day work. Participation in this is optional. Further information about this can be provided on request. Responsibilities Conduct desk-based and market research into current and past low carbon policies in the UK and globally. Undertake research and analysis of developments in key industries and policy areas such as hydrogen, circular economy, low carbon heating, or the wider green technology sector. Undertake qualitative and quantitative research including surveying and interviewing key stakeholders to support a robust evidence base for policy change. Develop engaging content to include in reports, policy position or advocacy papers, market research reports, policy insight pieces, client briefings, blogs, and other pieces where necessary. Coordinate workshop collateral and presentation materials and support in the delivery of workshops. Support across a range of low-carbon funding programmes. Identify and implement innovative methods for visualising data and presenting findings in an impactful way to engage stakeholders. Advice on the policy landscape and make evidence-based recommendations to advance progress towards net zero. Support our ESG commitments. Competitive salary plus excellent benefits package Qualifications Requirements The role is ideally suited for someone finalising a university degree, or a recent graduate with up to 2 years of work experience. Experience and qualifications - the successful applicant will have some experience working in a related field or be a recent graduate (2:1 or above) with a relevant degree (sustainable development, geography, engineering, politics, environmental management, climate change etc.,). Communication - we need to be able to convert complex issues into easily understood analysis, reports and presentations. We regularly develop and publish high quality reports proposing policy solutions to Government and industry. Attention to detail and the ability to produce clear, concise and accurate written documentation is essential. You will need excellent oral communication skills and feel confident communicating your ideas appropriately at all levels of the organisations that we engage with. Organisation and time management - the successful applicant will be engaged, organised, and motivated to deliver high quality outputs. They will be organised, methodical, have the ability to manage workloads and produce deliverables efficiently. Relationship building - an important part of the role is to develop relationships with clients, policy makers and other relevant stakeholders as required. You will be able to build strong relationships internally and externally; you will be a successful team player who is committed to working collaboratively. Passion and dedication - we are passionate about the low carbon transition, and we are dedicated to ensuring that the future of our planet is both different and better and we want you to share that passion. The successful applicant will demonstrate a desire to support the move to a greener economy with a clear interest in our work and a good understanding of sustainability and the Net Zero debate. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental, and Energy Management Systems. Additional Information WHAT WE OFFER We believe that Gemserv's culture is fundamental to the achievement of our objectives. A great culture ensures a consistent experience for our partners whomever they work with in the team. For those considering applying for a role at Gemserv, we offer an engaging work environment and the opportunity to develop your career in a collaborative setting that allows people to grow and learn new skills. This role offers successful candidates an opportunity to work in a fast-paced consultancy specialising in energy and environment delivering real impact for our clients and supporting our corporate sustainability objectives. We are also offering participation in a Level 4 Apprenticeship as part of the successful applicant's first 18 months with Gemserv to support their professional development. 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar
May 01, 2024
Full time
Low Carbon Policy Analyst Birmingham, UK Full-time Contract Type: Permanent contract Company Description Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is making things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description To apply If you can see yourself working at Gemserv, then we would love to hear from you. Please submit your CV, cover letter and application to us by clicking 'Apply now'. Applications without a cover letter will not be considered. The Role Location: Birmingham or London office We are looking for a motivated analyst with knowledge and/or experience in sustainability, Net Zero industry policy, or similar disciplines to join our low-carbon consulting team. As a Policy and Insight Analyst within the Low Carbon Business Unit (LCBU), your role will involve engaging in government policy, research, and programme delivery across the built environment within the UK and internationally. At Gemserv, we support our clients to understand and explore how they can achieve Net Zero. Our work spans multiple sectors and includes hydrogen, low-carbon heating, energy efficiency, and circular economy. Gemserv's Low Carbon Business Unit works at the intersection of policy, economics, and technology to help our clients understand their opportunities in the low-carbon sector. We achieve this by examining what their path to Net Zero could look like, assessing the challenges, and identifying solutions. In this fast-paced and dynamic environment, you will have the opportunity to work across a portfolio of clients including trade associations, manufacturers, innovators, local authorities, and national government. You will gain experience in client delivery whilst developing sound knowledge in low-carbon technologies, policy development, government processes, and supply chain development. Policy analysts work with a wide range of stakeholders and experts to gather evidence to synthesise information and present recommendations to policymakers. You will be supported by an experienced team with diverse backgrounds in economics, innovation, roadmap development, politics, and sustainability. From day one you will be placed at the heart of the energy transition, working across hydrogen, heat pumps, biofuels, and a range of other low-carbon technologies, developing your profile as a low-carbon expert with a holistic understanding of technological and policy opportunities, challenges, and limitations. Your role will also involve influencing future policy, through developing reports and research papers to feed into Government and build the evidence base. The role will work closely with communications colleagues to develop impactful external engagement materials. You will also support some of our large government funding programmes, helping applicants engage with net zero support schemes. In addition to providing fantastic exposure across a range of projects, sectors, and stakeholders, we are also offering the successful candidate tailored training in the form of an apprenticeship with a duration of 18 months to provide you with the knowledge, skills, and behaviors to succeed in the role. The Policy Officer Level 4 Apprenticeship consists of a variety of taught material, group work, discussions and assignments directly linked to your day-to-day work. Participation in this is optional. Further information about this can be provided on request. Responsibilities Conduct desk-based and market research into current and past low carbon policies in the UK and globally. Undertake research and analysis of developments in key industries and policy areas such as hydrogen, circular economy, low carbon heating, or the wider green technology sector. Undertake qualitative and quantitative research including surveying and interviewing key stakeholders to support a robust evidence base for policy change. Develop engaging content to include in reports, policy position or advocacy papers, market research reports, policy insight pieces, client briefings, blogs, and other pieces where necessary. Coordinate workshop collateral and presentation materials and support in the delivery of workshops. Support across a range of low-carbon funding programmes. Identify and implement innovative methods for visualising data and presenting findings in an impactful way to engage stakeholders. Advice on the policy landscape and make evidence-based recommendations to advance progress towards net zero. Support our ESG commitments. Competitive salary plus excellent benefits package Qualifications Requirements The role is ideally suited for someone finalising a university degree, or a recent graduate with up to 2 years of work experience. Experience and qualifications - the successful applicant will have some experience working in a related field or be a recent graduate (2:1 or above) with a relevant degree (sustainable development, geography, engineering, politics, environmental management, climate change etc.,). Communication - we need to be able to convert complex issues into easily understood analysis, reports and presentations. We regularly develop and publish high quality reports proposing policy solutions to Government and industry. Attention to detail and the ability to produce clear, concise and accurate written documentation is essential. You will need excellent oral communication skills and feel confident communicating your ideas appropriately at all levels of the organisations that we engage with. Organisation and time management - the successful applicant will be engaged, organised, and motivated to deliver high quality outputs. They will be organised, methodical, have the ability to manage workloads and produce deliverables efficiently. Relationship building - an important part of the role is to develop relationships with clients, policy makers and other relevant stakeholders as required. You will be able to build strong relationships internally and externally; you will be a successful team player who is committed to working collaboratively. Passion and dedication - we are passionate about the low carbon transition, and we are dedicated to ensuring that the future of our planet is both different and better and we want you to share that passion. The successful applicant will demonstrate a desire to support the move to a greener economy with a clear interest in our work and a good understanding of sustainability and the Net Zero debate. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental, and Energy Management Systems. Additional Information WHAT WE OFFER We believe that Gemserv's culture is fundamental to the achievement of our objectives. A great culture ensures a consistent experience for our partners whomever they work with in the team. For those considering applying for a role at Gemserv, we offer an engaging work environment and the opportunity to develop your career in a collaborative setting that allows people to grow and learn new skills. This role offers successful candidates an opportunity to work in a fast-paced consultancy specialising in energy and environment delivering real impact for our clients and supporting our corporate sustainability objectives. We are also offering participation in a Level 4 Apprenticeship as part of the successful applicant's first 18 months with Gemserv to support their professional development. 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar
Are you a highly skilled and motivated individual who can work on your own and as part of a team? Do you thrive on hitting targets and delivering a first-class service whilst welcoming the challenge of projects? Then read on We are looking for a Bingo Field Serivce Engineer to cover our clubs in Scotland who will play a key role in managing the delivery of our Bingo and IT proposition to improve the customer experience and drive business performance, maximising profit through continuous improvement. In return your benefits are: 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities: Maintain specialised Bingo, Audio-Visual and IT networking systems ensuring that they are always operational. Carry out repairs daily, and maintenance, of specialist equipment in clubs including but not limited to Bingo Systems, audio visual and IT equipment and any other systems required by the business. Carry out improvements / projects to systems to budget and on time. Give support and advice in the implementation of company policy, initiatives, and objectives. When required, deal with external Statutory bodies. Keep up to date and complete all company paperwork / reports on time. Monitor the performance of contractors and suppliers when required. Ensure the company obtains value for money on all orders raised. Manage parts and maintain boot stock. Control a company supplied stock of parts and consumables. Advise and make recommendations, when required, on the suitability / effectiveness / condition of equipment. Keep up to date with changes in legislation and regulations to ensure the company meets all the necessary requirements. Liaise and assist Project Managers, Field Service Manager, and IT Field & Service Delivery Manager, to achieve the company s objectives both efficiently and in a cost-effective manner. Comply with Health & Safety legislation. Proactively review the equipment portfolio and identify opportunities to add value to the operations. Attending locations throughout the UK at times necessary to enable duties to be fully performed including frequent travel outside/staying away from home in addition to the normal working hours, where directed by your line manager. Provide out of hours and weekend cover for a wider area to support the clubs on an on-call rota basis. Provide holiday cover to a wider area to meet business needs. Provide telephone support to colleagues. Manage your call queue and prioritise issues. Liaise with the club manager on all issues, during visits. Carry out portable appliance testing (PAT) as and when required. Any Ad Hoc responsibilities. You will aim to achieve You re responsible for servicing and maintaining in full working order the company s specialist bingo, sound, audio-visual and IT specialized networking systems in ways that are profitable, drive revenue and provide an exceptional experience for our customers.
May 01, 2024
Full time
Are you a highly skilled and motivated individual who can work on your own and as part of a team? Do you thrive on hitting targets and delivering a first-class service whilst welcoming the challenge of projects? Then read on We are looking for a Bingo Field Serivce Engineer to cover our clubs in Scotland who will play a key role in managing the delivery of our Bingo and IT proposition to improve the customer experience and drive business performance, maximising profit through continuous improvement. In return your benefits are: 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities: Maintain specialised Bingo, Audio-Visual and IT networking systems ensuring that they are always operational. Carry out repairs daily, and maintenance, of specialist equipment in clubs including but not limited to Bingo Systems, audio visual and IT equipment and any other systems required by the business. Carry out improvements / projects to systems to budget and on time. Give support and advice in the implementation of company policy, initiatives, and objectives. When required, deal with external Statutory bodies. Keep up to date and complete all company paperwork / reports on time. Monitor the performance of contractors and suppliers when required. Ensure the company obtains value for money on all orders raised. Manage parts and maintain boot stock. Control a company supplied stock of parts and consumables. Advise and make recommendations, when required, on the suitability / effectiveness / condition of equipment. Keep up to date with changes in legislation and regulations to ensure the company meets all the necessary requirements. Liaise and assist Project Managers, Field Service Manager, and IT Field & Service Delivery Manager, to achieve the company s objectives both efficiently and in a cost-effective manner. Comply with Health & Safety legislation. Proactively review the equipment portfolio and identify opportunities to add value to the operations. Attending locations throughout the UK at times necessary to enable duties to be fully performed including frequent travel outside/staying away from home in addition to the normal working hours, where directed by your line manager. Provide out of hours and weekend cover for a wider area to support the clubs on an on-call rota basis. Provide holiday cover to a wider area to meet business needs. Provide telephone support to colleagues. Manage your call queue and prioritise issues. Liaise with the club manager on all issues, during visits. Carry out portable appliance testing (PAT) as and when required. Any Ad Hoc responsibilities. You will aim to achieve You re responsible for servicing and maintaining in full working order the company s specialist bingo, sound, audio-visual and IT specialized networking systems in ways that are profitable, drive revenue and provide an exceptional experience for our customers.
Are you passionate, customer-focused professional with exceptional comminucation skills? We are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You ll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you ll have an engaging personality, be able to remain calm under pressure and you ll be highly passionate about your role working towards both your own and business targets and of course you ll have great PC skills. You ll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday Saturday, on a rotating shift pattern 9:30am 10pm Position 1 Shift Pattern will be: Week 1 Mon 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pm Week 2 Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be: Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
May 01, 2024
Full time
Are you passionate, customer-focused professional with exceptional comminucation skills? We are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You ll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you ll have an engaging personality, be able to remain calm under pressure and you ll be highly passionate about your role working towards both your own and business targets and of course you ll have great PC skills. You ll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday Saturday, on a rotating shift pattern 9:30am 10pm Position 1 Shift Pattern will be: Week 1 Mon 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pm Week 2 Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be: Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
Multi-Trade Operative Plumber Location: Plymouth and surrounding areas Salary: 34,000 with overtime and additional perks. About the Role: I have an opportunity for a Multi-Trade Operative Plumber to join a housing association in Plymouth in their Water Hygiene Department. This position primarily involves ensuring water hygiene compliance by conducting legionella risk assessments, disinfecting water systems, performing planned maintenance service inspections, and executing plumbing repairs within our housing stock in Plymouth and nearby regions. Key Responsibilities: Conduct legionella risk assessments and implement control measures Disinfect water systems as per compliance standards Perform planned maintenance service inspections Execute plumbing repairs to maintain housing stock quality Requirements: Completion of a recognized Plumbing Apprenticeship Experience in water hygiene and legionella control preferred Possession of a full driving license Meeting all essential criteria outlined in the Job Description Person Specification NVQ 2 in Plumbing (minimum) Ideal Candidate Profile: The ideal candidate for this role: Has completed a recognized apprenticeship in building-related plumbing Holds a valid full driving license Demonstrates effective workload planning and management skills to meet deadlines and targets Benefits: Excellent pension scheme with generous employer contributions Access to a fully equipped onsite gym and changing facilities Opportunity to engage in volunteer work for 3 days annually through our Make a Difference scheme 25 days of annual leave (with the potential to rise to 30 days) plus Bank Holidays, with an option for holiday trading Free Employee Assistance Programme, including counselling services Free annual flu vaccination Cycle to Work scheme The opportunity to work in a vibrant part of the Southwest Support for digital working with modern devices/smartphones Dress-down Fridays, company quizzes, and various charity events throughout the year Conveniently located modern offices on a bus route, just three miles from the city centre Daily visits from a local food van, with nearby access to Crownhill shops, Warrens, M&S Foodhall, KFC, and Co-op.
May 01, 2024
Full time
Multi-Trade Operative Plumber Location: Plymouth and surrounding areas Salary: 34,000 with overtime and additional perks. About the Role: I have an opportunity for a Multi-Trade Operative Plumber to join a housing association in Plymouth in their Water Hygiene Department. This position primarily involves ensuring water hygiene compliance by conducting legionella risk assessments, disinfecting water systems, performing planned maintenance service inspections, and executing plumbing repairs within our housing stock in Plymouth and nearby regions. Key Responsibilities: Conduct legionella risk assessments and implement control measures Disinfect water systems as per compliance standards Perform planned maintenance service inspections Execute plumbing repairs to maintain housing stock quality Requirements: Completion of a recognized Plumbing Apprenticeship Experience in water hygiene and legionella control preferred Possession of a full driving license Meeting all essential criteria outlined in the Job Description Person Specification NVQ 2 in Plumbing (minimum) Ideal Candidate Profile: The ideal candidate for this role: Has completed a recognized apprenticeship in building-related plumbing Holds a valid full driving license Demonstrates effective workload planning and management skills to meet deadlines and targets Benefits: Excellent pension scheme with generous employer contributions Access to a fully equipped onsite gym and changing facilities Opportunity to engage in volunteer work for 3 days annually through our Make a Difference scheme 25 days of annual leave (with the potential to rise to 30 days) plus Bank Holidays, with an option for holiday trading Free Employee Assistance Programme, including counselling services Free annual flu vaccination Cycle to Work scheme The opportunity to work in a vibrant part of the Southwest Support for digital working with modern devices/smartphones Dress-down Fridays, company quizzes, and various charity events throughout the year Conveniently located modern offices on a bus route, just three miles from the city centre Daily visits from a local food van, with nearby access to Crownhill shops, Warrens, M&S Foodhall, KFC, and Co-op.