Old Brewers' Yard is a new, authentic brand home for Guinness in the UK, located in the historic brewing quarter in Covent Garden. Consisting of 52,000 square feet of historic buildings and central courtyard, this will become a key growth driver for Guinness, placing the brand in culture, driving relevancy and salience among a new generation of drinkers. The London brand home will be the GB home of Guinness: designed with sustainability in mind, bold, brave, exciting, and rooted in culture and community. It will provide beer which will be produced and served on site. This experimental beer will be produced from a live working 10hl brewery , a world-leading brewing facility which will produce innovation and limited-edition liquids to be served across the OBY site . The brewery will form part of a grain to glass immersive visitor experience in 1 Mercer Walk, which will also house dedicated space to build Diageo's southern hub for the Learning 4 Life programme, training hundreds of people per year in hospitality skills. Community will be at the heart of OBY; we will create opportunities for local jobseekers, give our brewery waste products a second life in the community, and share OBY spaces with local community groups. The site is scheduled to open in December 2024. Key elements of the site include: Iconic Guinness Gates as main entrance to the experience, offering huge cultural impact in the heat of London Taproom/bars - world class food and beer produced and served on site Central all weather historic courtyard with world class bar experience Unique 5th floor glass box rooftop eating and drinking experience creating brand new rooftop view of London Brewery and beer experience/tastingtours Cultural events space designed and fit out with technology to enable world c la ss meeting and conference experiences Retail spaces, one of which to stock items produced through exciting short-term brand collaborations Purpose of Role The Managing Director will oversee the pre- and post-opening operations of Old Brewers' Yard with a strategic viewpoint towards achieving excellent guest service, strong working partnerships with third party operators, team member excellence, and financial profitability. The role will require excellent leadership skills, an analytical mind with a broad vision of the business, and a high level of maturity and knowledge to manage passionate employees, operational processes, and positive visitor experiences. The Managing Director will be the public face of Old Brewers' Yard, ensuring outstanding and courteous service to both VIP and everyday guests from day one. Y ou will champion innovation, creativity and social connection. You'll be at the forefront of engaging a huge variety of people, helping us to go further than we ever imagined. You'll do this by: Making sure our guests embrace every minute with us - and rave about their experiences afterwards. Overseeing everything that we're offering at Guinness OBY , whether directly or through third party operating partners - cementing our reputation as an international leader of visitor attractions. Making sure OBY delivers a very positive contribution to the Covent Garden area, through great relationships with local partners and delivering schemes and events supporting the local area, everything from coffee mornings to apprenticeships . Creatively translating global brand and Brand Homes central team strategies for OBY - without taking away from our own unique personalit y . Growing the business, placing great value on everything from tour admissions to retail to F&B - and delivering against the P&L targets that quantify that success. Ensur ing OBY is set up to successfully deliver the relevant aspects of Diageo's Society 2030 goals, including promoting responsible drinking . Top Accountabilities Site and operations set up as part of Project Reality Assist HR and the OBY/Project Reality team to recruit, interview, and select experienced, team-oriented, and passionate applicants for positions in the Retail, Events, and Sales, Marketing & Digital teams Work with D&T project workstream leads to assess, procure , and implement the ticketing, admissions, and access control systems to provide seamless integration and operations throughout experience Work closely with third party Food & Beverage operat ing partner to ensure the ir offering and service levels go above and beyond Guinness brand, Diageo GB and guest expectations Establish and deliver staff training program prior to site opening , including, but not limited to, on site systems, sales procedures and events management processes . Ensure sustainable operational readiness of all OBY departments prior to grand opening Support site management team to devise cross-site storage and stock management procedures Ongoing site operations Budget management of OBY P&L, including direct and indirect staff costs, maintenance, marketing, events, brand collab orations and local sponsorship . Ownership of operational OBY critical metrics, including reaching sales targets for tours, events and retail . Actively seek and implement cost saving programs to provide positive financial results . Formulating business cases and strategy for any improvements to OBY . Manage F&B Operating Partner and Facilities Management provider contracts while maintaining a constructive and collaborative working relationship . Ensure seamless, consistent, and safe consumer experiences on-site to deliver high levels of customer satisfaction, measured through online and offline feedback . Understand, follow, and enforce all established Diageo Operating Procedures to exceed operational requirements and ensure employees and guests receive the highest standards of quality, safety, and service at all times . Establish, evaluate, and direct short- and long-term experience operation strategies, policies, and procedures . Ongoing recruitment, onboarding, training and development of staff . Work to create close links with the local community (residents, businesses and other organisations) to generate positive PR and increase local visitor numbers . Create plans that attract visitors from overseas markets while also drawing in visitors when in-market, resulting in YOY increases in visitor numbers across all operational elements of OBY . Maintain a close working relationship with our landlord, the Mercers Company . Work with the Learning for Life program team and collaborators to implement and execute Diageo's mission and commitment to this program, and to other agreed on site training and/or apprenticeship schemes . Execute Guinness brand events, h ost VIP experiences, and internal and external visits . Work with Diageo GB Beer Marketing and Commercial teams on strategy for site advertising, events and sponsorship . Liaise with external contractors to deliver any maintenance work as required . Keep an up-to-date knowledge with external best practice to develop the OBY experience and stay ahead of the competition . What you'll bring to the role Managing Director with a proven track record of building and leading a high performance commercially and highly customer focused team Financial acumen and operational expertise shown through evidence of leading a similar business, ideally in premium bars, restaurants, large event venues or hospitality with turnover north of £30m Proven experience of managing third party partners/contractors, ideally food and beverage partners Proven experience manging teams and cross-functional business units to achieve operational KPIs, sales, revenue and profit targets Significant experiencemanaging complex stakeholder relationships (landlord, community, Diageo internal etc) Ability to champion innovation, creativity, digital and social connection Strong networker in/around London with knowledge of who to engage to build the reputation of Old Brewers Yard London and to drive new business. An honours undergraduate degree, ideally in business management and administration Experience in a business start-up environment would be an added bonus With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented thinkers, leaders, and makers from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas . click apply for full job details
May 03, 2024
Full time
Old Brewers' Yard is a new, authentic brand home for Guinness in the UK, located in the historic brewing quarter in Covent Garden. Consisting of 52,000 square feet of historic buildings and central courtyard, this will become a key growth driver for Guinness, placing the brand in culture, driving relevancy and salience among a new generation of drinkers. The London brand home will be the GB home of Guinness: designed with sustainability in mind, bold, brave, exciting, and rooted in culture and community. It will provide beer which will be produced and served on site. This experimental beer will be produced from a live working 10hl brewery , a world-leading brewing facility which will produce innovation and limited-edition liquids to be served across the OBY site . The brewery will form part of a grain to glass immersive visitor experience in 1 Mercer Walk, which will also house dedicated space to build Diageo's southern hub for the Learning 4 Life programme, training hundreds of people per year in hospitality skills. Community will be at the heart of OBY; we will create opportunities for local jobseekers, give our brewery waste products a second life in the community, and share OBY spaces with local community groups. The site is scheduled to open in December 2024. Key elements of the site include: Iconic Guinness Gates as main entrance to the experience, offering huge cultural impact in the heat of London Taproom/bars - world class food and beer produced and served on site Central all weather historic courtyard with world class bar experience Unique 5th floor glass box rooftop eating and drinking experience creating brand new rooftop view of London Brewery and beer experience/tastingtours Cultural events space designed and fit out with technology to enable world c la ss meeting and conference experiences Retail spaces, one of which to stock items produced through exciting short-term brand collaborations Purpose of Role The Managing Director will oversee the pre- and post-opening operations of Old Brewers' Yard with a strategic viewpoint towards achieving excellent guest service, strong working partnerships with third party operators, team member excellence, and financial profitability. The role will require excellent leadership skills, an analytical mind with a broad vision of the business, and a high level of maturity and knowledge to manage passionate employees, operational processes, and positive visitor experiences. The Managing Director will be the public face of Old Brewers' Yard, ensuring outstanding and courteous service to both VIP and everyday guests from day one. Y ou will champion innovation, creativity and social connection. You'll be at the forefront of engaging a huge variety of people, helping us to go further than we ever imagined. You'll do this by: Making sure our guests embrace every minute with us - and rave about their experiences afterwards. Overseeing everything that we're offering at Guinness OBY , whether directly or through third party operating partners - cementing our reputation as an international leader of visitor attractions. Making sure OBY delivers a very positive contribution to the Covent Garden area, through great relationships with local partners and delivering schemes and events supporting the local area, everything from coffee mornings to apprenticeships . Creatively translating global brand and Brand Homes central team strategies for OBY - without taking away from our own unique personalit y . Growing the business, placing great value on everything from tour admissions to retail to F&B - and delivering against the P&L targets that quantify that success. Ensur ing OBY is set up to successfully deliver the relevant aspects of Diageo's Society 2030 goals, including promoting responsible drinking . Top Accountabilities Site and operations set up as part of Project Reality Assist HR and the OBY/Project Reality team to recruit, interview, and select experienced, team-oriented, and passionate applicants for positions in the Retail, Events, and Sales, Marketing & Digital teams Work with D&T project workstream leads to assess, procure , and implement the ticketing, admissions, and access control systems to provide seamless integration and operations throughout experience Work closely with third party Food & Beverage operat ing partner to ensure the ir offering and service levels go above and beyond Guinness brand, Diageo GB and guest expectations Establish and deliver staff training program prior to site opening , including, but not limited to, on site systems, sales procedures and events management processes . Ensure sustainable operational readiness of all OBY departments prior to grand opening Support site management team to devise cross-site storage and stock management procedures Ongoing site operations Budget management of OBY P&L, including direct and indirect staff costs, maintenance, marketing, events, brand collab orations and local sponsorship . Ownership of operational OBY critical metrics, including reaching sales targets for tours, events and retail . Actively seek and implement cost saving programs to provide positive financial results . Formulating business cases and strategy for any improvements to OBY . Manage F&B Operating Partner and Facilities Management provider contracts while maintaining a constructive and collaborative working relationship . Ensure seamless, consistent, and safe consumer experiences on-site to deliver high levels of customer satisfaction, measured through online and offline feedback . Understand, follow, and enforce all established Diageo Operating Procedures to exceed operational requirements and ensure employees and guests receive the highest standards of quality, safety, and service at all times . Establish, evaluate, and direct short- and long-term experience operation strategies, policies, and procedures . Ongoing recruitment, onboarding, training and development of staff . Work to create close links with the local community (residents, businesses and other organisations) to generate positive PR and increase local visitor numbers . Create plans that attract visitors from overseas markets while also drawing in visitors when in-market, resulting in YOY increases in visitor numbers across all operational elements of OBY . Maintain a close working relationship with our landlord, the Mercers Company . Work with the Learning for Life program team and collaborators to implement and execute Diageo's mission and commitment to this program, and to other agreed on site training and/or apprenticeship schemes . Execute Guinness brand events, h ost VIP experiences, and internal and external visits . Work with Diageo GB Beer Marketing and Commercial teams on strategy for site advertising, events and sponsorship . Liaise with external contractors to deliver any maintenance work as required . Keep an up-to-date knowledge with external best practice to develop the OBY experience and stay ahead of the competition . What you'll bring to the role Managing Director with a proven track record of building and leading a high performance commercially and highly customer focused team Financial acumen and operational expertise shown through evidence of leading a similar business, ideally in premium bars, restaurants, large event venues or hospitality with turnover north of £30m Proven experience of managing third party partners/contractors, ideally food and beverage partners Proven experience manging teams and cross-functional business units to achieve operational KPIs, sales, revenue and profit targets Significant experiencemanaging complex stakeholder relationships (landlord, community, Diageo internal etc) Ability to champion innovation, creativity, digital and social connection Strong networker in/around London with knowledge of who to engage to build the reputation of Old Brewers Yard London and to drive new business. An honours undergraduate degree, ideally in business management and administration Experience in a business start-up environment would be an added bonus With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented thinkers, leaders, and makers from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas . click apply for full job details
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Ipswich Club offering a 16-24 Hour contract (Various contracts available) which is fully flexible over 7 days. The Role You'll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
May 02, 2024
Full time
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Ipswich Club offering a 16-24 Hour contract (Various contracts available) which is fully flexible over 7 days. The Role You'll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
Are you passionate, customer-focused professional with exceptional comminucation skills? We'are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You'll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you'll have an engaging personality, be able to remain calm under pressure and you'll be highly passionate about your role working towards both your own and business targets and of course you'll have great PC skills. You'll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme - a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva - an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years' experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday - Saturday, on a rotating shift pattern 9:30am - 10pm Position 1 Shift Pattern will be:Week 1 - Mon - 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pmWeek 2 - Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be:Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
May 02, 2024
Full time
Are you passionate, customer-focused professional with exceptional comminucation skills? We'are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You'll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you'll have an engaging personality, be able to remain calm under pressure and you'll be highly passionate about your role working towards both your own and business targets and of course you'll have great PC skills. You'll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme - a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva - an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years' experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday - Saturday, on a rotating shift pattern 9:30am - 10pm Position 1 Shift Pattern will be:Week 1 - Mon - 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pmWeek 2 - Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be:Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
Apprenticeship Internal Quality Assurer Health & Social Care Level 5 If you are a qualified Health and Social Care Internal Quality Assurer (Level 5) who has a passion to support others to deliver high-quality Health and Social Care Apprenticeships, then we have the perfect role for you. With over 25 years of experience t2 group has grown to become the largest specialist provider of Apprenticeships to the Health and Social Care Sector.We work with thousands of employers across the UK, so working with us provides significant job security as well as excellent career progression opportunities. We are looking to recruit a dedicated individual who wants to make a difference and has a passion for training and quality.Over the last 18 months we have developed our curriculums extensively in line with the Ofsted EIF, have implemented a fully digital enrolment process and are currently implementing new digital reviews to complement our wide range of on-line learning resources. Salary and benefits Salary: £31,000 Home based with travel Laptop and mobile phone provided 25 Days annual leave plus bank holidays (increasing with length of service) Christmas and New Year shutdown period Pension scheme Specsavers scheme NUS Discount Card eligibility £500 Employee referral bonus scheme Enhanced sick pay Maternity reward vouchers Employee wellbeing and assistance programme The Role As an Internal Quality Assurer,you will be responsible for maintaining the quality assurance of our qualifications in line with awarding organisation requirements and t2 group quality assurance operating procedures. You will take a pro-active approach to supporting Personal Development Managers (Assessors) to deliver progressive teaching, learning and assessment visits with learners in line with our curriculum approaches and awarding organisation standards, observing practice and working with them to drive improvements through Quality Development Plans and team standardisations. With the support of your line manager, you will work closely with the Operations teams to ensure learners remain on track with their programme and complete their Apprenticeship in a timely manner, completing quality assurance checks at the required stages. You will have a clear set of KPIs and will manage your own diary to ensure you achieve these. If this is of interest and you fit with our Mission, Brand Promise and Values below and you have the experience, skills and competencies and qualifications required then we would really like to hear from you.Our recruitment process begins with a simple telephone interview to ensure you have a full understanding of the role and a feel for us as a business. We can answer any questions you may have before moving to the next stage of our interview process where you will have the opportunity to meet with one of our Lead Internal Quality Assurers. Mission, Brand Promise and Values Our Mission is to close the gap between performance and potential Our Brand Promise is to get you where you want to be Our Values are: Understanding what we do and why Doing whatever it takes to get it done Keeping it simple not complex Growing people with the business Celebrating success Skills & Competencies A passion for education, standards and quality A thirst for developing your skills to become the best at what you do Excellent time management, organisation and planning skills Ability to work under pressure and to strict deadlines and targets Assertiveness and objection handling skills Professional and approachable Excellent IT Skills Competent in Literacy and Numeracy Ability to build relationships and engage both learners and employers Ability to communicate at all levels Qualifications You will need to possess a relevant IQA qualification Ideally you will possess your H&SC Apprenticeship Level 5or equivalent. Minimum of 2 years experience at senior levelin the Health & Social Care Industry Additional Information You must have your own transport, a Broadband connection at home and car insurance covered by business use. All business mileage and expenses are covered by the company. T2 is committed to providing a safe environment for all learners and employees. To find out more about our commitment to safeguarding click on the below link: NB. Your employment with the Company will be conditional upon receipt of a satisfactory enhanced DBS check and references. JBRP1_UKTJ
May 02, 2024
Full time
Apprenticeship Internal Quality Assurer Health & Social Care Level 5 If you are a qualified Health and Social Care Internal Quality Assurer (Level 5) who has a passion to support others to deliver high-quality Health and Social Care Apprenticeships, then we have the perfect role for you. With over 25 years of experience t2 group has grown to become the largest specialist provider of Apprenticeships to the Health and Social Care Sector.We work with thousands of employers across the UK, so working with us provides significant job security as well as excellent career progression opportunities. We are looking to recruit a dedicated individual who wants to make a difference and has a passion for training and quality.Over the last 18 months we have developed our curriculums extensively in line with the Ofsted EIF, have implemented a fully digital enrolment process and are currently implementing new digital reviews to complement our wide range of on-line learning resources. Salary and benefits Salary: £31,000 Home based with travel Laptop and mobile phone provided 25 Days annual leave plus bank holidays (increasing with length of service) Christmas and New Year shutdown period Pension scheme Specsavers scheme NUS Discount Card eligibility £500 Employee referral bonus scheme Enhanced sick pay Maternity reward vouchers Employee wellbeing and assistance programme The Role As an Internal Quality Assurer,you will be responsible for maintaining the quality assurance of our qualifications in line with awarding organisation requirements and t2 group quality assurance operating procedures. You will take a pro-active approach to supporting Personal Development Managers (Assessors) to deliver progressive teaching, learning and assessment visits with learners in line with our curriculum approaches and awarding organisation standards, observing practice and working with them to drive improvements through Quality Development Plans and team standardisations. With the support of your line manager, you will work closely with the Operations teams to ensure learners remain on track with their programme and complete their Apprenticeship in a timely manner, completing quality assurance checks at the required stages. You will have a clear set of KPIs and will manage your own diary to ensure you achieve these. If this is of interest and you fit with our Mission, Brand Promise and Values below and you have the experience, skills and competencies and qualifications required then we would really like to hear from you.Our recruitment process begins with a simple telephone interview to ensure you have a full understanding of the role and a feel for us as a business. We can answer any questions you may have before moving to the next stage of our interview process where you will have the opportunity to meet with one of our Lead Internal Quality Assurers. Mission, Brand Promise and Values Our Mission is to close the gap between performance and potential Our Brand Promise is to get you where you want to be Our Values are: Understanding what we do and why Doing whatever it takes to get it done Keeping it simple not complex Growing people with the business Celebrating success Skills & Competencies A passion for education, standards and quality A thirst for developing your skills to become the best at what you do Excellent time management, organisation and planning skills Ability to work under pressure and to strict deadlines and targets Assertiveness and objection handling skills Professional and approachable Excellent IT Skills Competent in Literacy and Numeracy Ability to build relationships and engage both learners and employers Ability to communicate at all levels Qualifications You will need to possess a relevant IQA qualification Ideally you will possess your H&SC Apprenticeship Level 5or equivalent. Minimum of 2 years experience at senior levelin the Health & Social Care Industry Additional Information You must have your own transport, a Broadband connection at home and car insurance covered by business use. All business mileage and expenses are covered by the company. T2 is committed to providing a safe environment for all learners and employees. To find out more about our commitment to safeguarding click on the below link: NB. Your employment with the Company will be conditional upon receipt of a satisfactory enhanced DBS check and references. JBRP1_UKTJ
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Warrington Club offering a 16 Hour contract which is fully flexible over 7 days. The Role You'll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
May 02, 2024
Full time
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Warrington Club offering a 16 Hour contract which is fully flexible over 7 days. The Role You'll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS My Eva - an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including - Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training - Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. DRIVING LICENCE ESSENTIAL Job Title: 1st Line IT Support Apprentice Pay: 23,000 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:30pm Location - Kettering Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage & audit mobile devices Troubleshoot end user devices Network support Repairing desktop PC faults Network servicing Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 02, 2024
Full time
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. DRIVING LICENCE ESSENTIAL Job Title: 1st Line IT Support Apprentice Pay: 23,000 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:30pm Location - Kettering Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage & audit mobile devices Troubleshoot end user devices Network support Repairing desktop PC faults Network servicing Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing technical IT support to staff using IT equipment. Job Title: IT Technician Apprentice Pay: 15,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds (Central) Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems First line support to staff advising and resolving issues To assist with installing, operating and maintaining network services and devices Provision of hardware and software support for all computers and mobile devices Management of user accounts, including resetting passwords, updating printer credit and wireless access requests Keeping the ICT facilities in full working order including providing paper and toner for printers Assist in the installation and maintenance of software and applications Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 01, 2024
Full time
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing technical IT support to staff using IT equipment. Job Title: IT Technician Apprentice Pay: 15,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds (Central) Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems First line support to staff advising and resolving issues To assist with installing, operating and maintaining network services and devices Provision of hardware and software support for all computers and mobile devices Management of user accounts, including resetting passwords, updating printer credit and wireless access requests Keeping the ICT facilities in full working order including providing paper and toner for printers Assist in the installation and maintenance of software and applications Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing IT Support Job Title: 1st Line Support IT Apprentice Pay: 22,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage & audit mobile devices Troubleshoot end user devices Network support Repairing desktop PC faults Network servicing Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 01, 2024
Full time
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing IT Support Job Title: 1st Line Support IT Apprentice Pay: 22,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage & audit mobile devices Troubleshoot end user devices Network support Repairing desktop PC faults Network servicing Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. Salary: Circa £38,000 - 41,000 depending on experience What we can offer you: Company bonus of up to £2,500 (based on company performance and will vary year to year) Pension of maximum total (employer and employee) contribution of up to 14% Paid overtime 25 days annual leave (plus holiday purchase) Up to 15 additional days flexi leave Our enhanced parental leave offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments. Fantastic site facilities, including subsidised meals, free car parking Excellent career progression and development opportunities Dynamic (hybrid) working: We trust our people to agree, within their teams, where and when they can be most effective. Our Dynamic Working policy allows individuals flexibility around the hours they work and where they work. Typically for this role you will work 4 days per week on-site. The opportunity: An opportunity has arisen on the development / production manufacturing lines, for a support engineer who would be responsible for translating design requirements into user instructions including the development of the project manufacturing architecture. You will coordinate the day to day support to the operations staff within the manufacturing facility. The opportunity also allows you to grow your knowledge within manufacturing as part of our development into future opportunities. Industrial Validation, manufacturing architecture and factory of the future principles are some of the work packages that provide stretched objectives for such growth. What we're looking for from you: Formal technical Engineering/Craft Apprenticeship to NVQ Level 3/TR23/TR21 Formal further education certificate to HNC or equivalent in a relevant subject OR BEng in relevant Engineering Degree Able to work with minimum supervision: Must demonstrate a proactive approach to problem solving and commitment to work to meet our delivery milestones. Have the ability to interpret Design Drawings with a view to producing Manufacturing Build Instructions. Must be able to work within and contribute to a team environment. Awareness of digital communication platforms to work and communicate effectively within the workplace The Role: Working with the Principal Engineer, you will potentially be working on multiple projects, responsible for manufacturing problem identification and resolution: Support existing manufacturing lines and new product introduction Support the industrial validation process through the use of FMEA's, process proving activities etc. Management of Configuration control by the embodiment of Design Modifications into the Manufacturing documentation and industrial validation Support the Non Conformance Process Ensure products are produced in most economical proficient manner Assume the responsibilities for safe operating implementation for changed processes, including liaising with COSHH assessors, SHE and Human factors Liaise with the design authority during the product prototype/development phase, to ensure optimised Design for Manufacture (DfM) Compilation and update of Manufacturing Instructions maintaining production BOMs Tooling development and control What to expect: An opportunity to take ownership of manufacturing engineering processes and equipment to make improvements to production. Develop new skills and techniques, taking a key role in the manufacturing engineering team. Technically challenging, varied and rewarding work. Become a valued member of an established but growing team Our Business: We respect new perspectives and experiences, and we value our collaborative ways of working. We are committed to growing and supporting diversity in our workforce and ensuring everyone has an equal opportunity to reach their potential. MBDA is proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. We also welcome applicants who are looking for flexible working arrangements. Follow us on LinkedIn (MBDA), Twitter Instagram (lifeatMBDA_UK) and Glassdoor or visit our MBDA Careers website for more information. Please Note: MBDA UK Limited requires all employees to achieve the required medical and national security clearance for their role. Further restrictions and/or limitations relating to nationality and/or rights to work may also apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. Due to the nature of our business, this particular vacancy requires the applicant as a minimum to be a British Citizen or a Dual UK national with British citizenship and capable of achieving the clearance levels mentioned above.
May 01, 2024
Full time
MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. Salary: Circa £38,000 - 41,000 depending on experience What we can offer you: Company bonus of up to £2,500 (based on company performance and will vary year to year) Pension of maximum total (employer and employee) contribution of up to 14% Paid overtime 25 days annual leave (plus holiday purchase) Up to 15 additional days flexi leave Our enhanced parental leave offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments. Fantastic site facilities, including subsidised meals, free car parking Excellent career progression and development opportunities Dynamic (hybrid) working: We trust our people to agree, within their teams, where and when they can be most effective. Our Dynamic Working policy allows individuals flexibility around the hours they work and where they work. Typically for this role you will work 4 days per week on-site. The opportunity: An opportunity has arisen on the development / production manufacturing lines, for a support engineer who would be responsible for translating design requirements into user instructions including the development of the project manufacturing architecture. You will coordinate the day to day support to the operations staff within the manufacturing facility. The opportunity also allows you to grow your knowledge within manufacturing as part of our development into future opportunities. Industrial Validation, manufacturing architecture and factory of the future principles are some of the work packages that provide stretched objectives for such growth. What we're looking for from you: Formal technical Engineering/Craft Apprenticeship to NVQ Level 3/TR23/TR21 Formal further education certificate to HNC or equivalent in a relevant subject OR BEng in relevant Engineering Degree Able to work with minimum supervision: Must demonstrate a proactive approach to problem solving and commitment to work to meet our delivery milestones. Have the ability to interpret Design Drawings with a view to producing Manufacturing Build Instructions. Must be able to work within and contribute to a team environment. Awareness of digital communication platforms to work and communicate effectively within the workplace The Role: Working with the Principal Engineer, you will potentially be working on multiple projects, responsible for manufacturing problem identification and resolution: Support existing manufacturing lines and new product introduction Support the industrial validation process through the use of FMEA's, process proving activities etc. Management of Configuration control by the embodiment of Design Modifications into the Manufacturing documentation and industrial validation Support the Non Conformance Process Ensure products are produced in most economical proficient manner Assume the responsibilities for safe operating implementation for changed processes, including liaising with COSHH assessors, SHE and Human factors Liaise with the design authority during the product prototype/development phase, to ensure optimised Design for Manufacture (DfM) Compilation and update of Manufacturing Instructions maintaining production BOMs Tooling development and control What to expect: An opportunity to take ownership of manufacturing engineering processes and equipment to make improvements to production. Develop new skills and techniques, taking a key role in the manufacturing engineering team. Technically challenging, varied and rewarding work. Become a valued member of an established but growing team Our Business: We respect new perspectives and experiences, and we value our collaborative ways of working. We are committed to growing and supporting diversity in our workforce and ensuring everyone has an equal opportunity to reach their potential. MBDA is proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. We also welcome applicants who are looking for flexible working arrangements. Follow us on LinkedIn (MBDA), Twitter Instagram (lifeatMBDA_UK) and Glassdoor or visit our MBDA Careers website for more information. Please Note: MBDA UK Limited requires all employees to achieve the required medical and national security clearance for their role. Further restrictions and/or limitations relating to nationality and/or rights to work may also apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. Due to the nature of our business, this particular vacancy requires the applicant as a minimum to be a British Citizen or a Dual UK national with British citizenship and capable of achieving the clearance levels mentioned above.
The core responsibility of this position is to contribute to the production of a wide range of products and fluidic components for the aerospace industry. Specifically, the role focusses on supporting routine business operations related to the assembly, integration, and testing of space-certified products, including non-return valves, flow control valves, solenoid valves, cold gas thrusters, and upcoming development projects. Prior experience as a Mechanical Fitter or demonstrable practical engineering skills, preferably acquired through an apprenticeship or within an engineering-related organisation. Primary Duties Perform precise assembly and testing tasks. Conduct integrity assessments of assembled systems using high-pressure gases and specialised leak detection equipment, such as helium mass spectrometers. Prepare components for assembly and testing by employing automated particle counting equipment or patch sample counting techniques. Utilise digital voltmeters, oscilloscopes, data acquisition systems, and high-voltage dielectric and insulation resistance test equipment. Engage in material joining processes, including manual TIG (Tungsten Inert Gas) welding and orbital welding, while maintaining weld inspection records for parts and test pieces. Perform periodic maintenance of cleanroom facilities and testing equipment.
May 01, 2024
Full time
The core responsibility of this position is to contribute to the production of a wide range of products and fluidic components for the aerospace industry. Specifically, the role focusses on supporting routine business operations related to the assembly, integration, and testing of space-certified products, including non-return valves, flow control valves, solenoid valves, cold gas thrusters, and upcoming development projects. Prior experience as a Mechanical Fitter or demonstrable practical engineering skills, preferably acquired through an apprenticeship or within an engineering-related organisation. Primary Duties Perform precise assembly and testing tasks. Conduct integrity assessments of assembled systems using high-pressure gases and specialised leak detection equipment, such as helium mass spectrometers. Prepare components for assembly and testing by employing automated particle counting equipment or patch sample counting techniques. Utilise digital voltmeters, oscilloscopes, data acquisition systems, and high-voltage dielectric and insulation resistance test equipment. Engage in material joining processes, including manual TIG (Tungsten Inert Gas) welding and orbital welding, while maintaining weld inspection records for parts and test pieces. Perform periodic maintenance of cleanroom facilities and testing equipment.
IT Tutor Leading UK Training Provider Up to 33,000 UK Remote Role with Monthly Travel We are recruiting for an IT Trainer on behalf of a leading IT Training Provider. This is and exciting opportunity for an experienced Tutor to join an Apprenticeship Department who work in line with National Standards and provide clear direction to learners on a daily basis. Prior experience in teaching and a Level 3 Qualification in Assessing Vocational Achievement or Level 3 in Higher Education and training are essential for this role. In this role you will be responsible for delivering apprenticeship standards against multiple roles including IT Solutions Technicians, Information Communication Technicians, Cyber Security and Digital Support. You will design courses to meet hard and soft skills requirements for target groups and ensure all individual set targets are met. In exchange for your commitment and hard work you can expect a generous salary as well as opportunities to progress. If this role sounds like its for you then please contact Cooper Lomaz today. This role is primarily remote based with occasional travel on a monthly basis.
May 01, 2024
Full time
IT Tutor Leading UK Training Provider Up to 33,000 UK Remote Role with Monthly Travel We are recruiting for an IT Trainer on behalf of a leading IT Training Provider. This is and exciting opportunity for an experienced Tutor to join an Apprenticeship Department who work in line with National Standards and provide clear direction to learners on a daily basis. Prior experience in teaching and a Level 3 Qualification in Assessing Vocational Achievement or Level 3 in Higher Education and training are essential for this role. In this role you will be responsible for delivering apprenticeship standards against multiple roles including IT Solutions Technicians, Information Communication Technicians, Cyber Security and Digital Support. You will design courses to meet hard and soft skills requirements for target groups and ensure all individual set targets are met. In exchange for your commitment and hard work you can expect a generous salary as well as opportunities to progress. If this role sounds like its for you then please contact Cooper Lomaz today. This role is primarily remote based with occasional travel on a monthly basis.
About Us PoundFun is one of the UK's newest & fastest growing online toy websites, where you can purchase high quality, branded character toys & games for children of all ages at prices that cannot be beaten. Founded in 2023, PoundFun is a family operated business. Our mission is to deliver safe, affordable and quality products which are responsibly sourced and complement childhood through fun, learning and exploration. Opportunity Overview: If you have a passion for Digital Marketing we have an incredibly exciting opportunity to join our growing marketing team at PoundFun! With an immediate start date, we are looking for a 'Digital Marketing Apprentice' who loves the internet and who has a passion for Social Media and design. The ideal candidate will need to be super creative and love spending time on Facebook, Instagram, TikTok & YouTube. You will also have a positive attitude and eager to learn new things. Location: We have just launched our new business in Keighley town centre. Our office location is only a 2 minute walk from Keighley Train Station and a 10 minute walk from Keighley Bus Station. So perfect for commuters from Keighley and the wider area including, Skipton, Bradford, Ilkley & Leeds. Main Duties: Assisting with digital marketing, customer service and supporting our merchandising and buying teams. Designing digital content for social media and emails. Updating Social Media platforms - Facebook, Instagram, TikTok, LinkedIn Assisting in filming video content. Support the eCommerce team with daily site maintenance. Support and work alongside our merchandising/buying/fulfilment teams. Reporting all digital marketing activities & results. Creating content for both on-site and off-site marketing campaigns. Beneficial skills and qualities: Social media knowledge. Passion and drive to learn and progress. Excellent written and verbal communication skills. Excellent attention to detail, organised and proactive with a can-do attitude. Ability to learn quickly and on the job. Confident, warm and friendly manner. Excited to begin a career in Digital Marketing. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: Great opportunity to progress into the world of digital marketing Friendly and enjoyable office culture and strong sense of team Free tea/coffee/fruit Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
About Us PoundFun is one of the UK's newest & fastest growing online toy websites, where you can purchase high quality, branded character toys & games for children of all ages at prices that cannot be beaten. Founded in 2023, PoundFun is a family operated business. Our mission is to deliver safe, affordable and quality products which are responsibly sourced and complement childhood through fun, learning and exploration. Opportunity Overview: If you have a passion for Digital Marketing we have an incredibly exciting opportunity to join our growing marketing team at PoundFun! With an immediate start date, we are looking for a 'Digital Marketing Apprentice' who loves the internet and who has a passion for Social Media and design. The ideal candidate will need to be super creative and love spending time on Facebook, Instagram, TikTok & YouTube. You will also have a positive attitude and eager to learn new things. Location: We have just launched our new business in Keighley town centre. Our office location is only a 2 minute walk from Keighley Train Station and a 10 minute walk from Keighley Bus Station. So perfect for commuters from Keighley and the wider area including, Skipton, Bradford, Ilkley & Leeds. Main Duties: Assisting with digital marketing, customer service and supporting our merchandising and buying teams. Designing digital content for social media and emails. Updating Social Media platforms - Facebook, Instagram, TikTok, LinkedIn Assisting in filming video content. Support the eCommerce team with daily site maintenance. Support and work alongside our merchandising/buying/fulfilment teams. Reporting all digital marketing activities & results. Creating content for both on-site and off-site marketing campaigns. Beneficial skills and qualities: Social media knowledge. Passion and drive to learn and progress. Excellent written and verbal communication skills. Excellent attention to detail, organised and proactive with a can-do attitude. Ability to learn quickly and on the job. Confident, warm and friendly manner. Excited to begin a career in Digital Marketing. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: Great opportunity to progress into the world of digital marketing Friendly and enjoyable office culture and strong sense of team Free tea/coffee/fruit Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Low Carbon Policy Analyst Birmingham, UK Full-time Contract Type: Permanent contract Company Description Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is making things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description To apply If you can see yourself working at Gemserv, then we would love to hear from you. Please submit your CV, cover letter and application to us by clicking 'Apply now'. Applications without a cover letter will not be considered. The Role Location: Birmingham or London office We are looking for a motivated analyst with knowledge and/or experience in sustainability, Net Zero industry policy, or similar disciplines to join our low-carbon consulting team. As a Policy and Insight Analyst within the Low Carbon Business Unit (LCBU), your role will involve engaging in government policy, research, and programme delivery across the built environment within the UK and internationally. At Gemserv, we support our clients to understand and explore how they can achieve Net Zero. Our work spans multiple sectors and includes hydrogen, low-carbon heating, energy efficiency, and circular economy. Gemserv's Low Carbon Business Unit works at the intersection of policy, economics, and technology to help our clients understand their opportunities in the low-carbon sector. We achieve this by examining what their path to Net Zero could look like, assessing the challenges, and identifying solutions. In this fast-paced and dynamic environment, you will have the opportunity to work across a portfolio of clients including trade associations, manufacturers, innovators, local authorities, and national government. You will gain experience in client delivery whilst developing sound knowledge in low-carbon technologies, policy development, government processes, and supply chain development. Policy analysts work with a wide range of stakeholders and experts to gather evidence to synthesise information and present recommendations to policymakers. You will be supported by an experienced team with diverse backgrounds in economics, innovation, roadmap development, politics, and sustainability. From day one you will be placed at the heart of the energy transition, working across hydrogen, heat pumps, biofuels, and a range of other low-carbon technologies, developing your profile as a low-carbon expert with a holistic understanding of technological and policy opportunities, challenges, and limitations. Your role will also involve influencing future policy, through developing reports and research papers to feed into Government and build the evidence base. The role will work closely with communications colleagues to develop impactful external engagement materials. You will also support some of our large government funding programmes, helping applicants engage with net zero support schemes. In addition to providing fantastic exposure across a range of projects, sectors, and stakeholders, we are also offering the successful candidate tailored training in the form of an apprenticeship with a duration of 18 months to provide you with the knowledge, skills, and behaviors to succeed in the role. The Policy Officer Level 4 Apprenticeship consists of a variety of taught material, group work, discussions and assignments directly linked to your day-to-day work. Participation in this is optional. Further information about this can be provided on request. Responsibilities Conduct desk-based and market research into current and past low carbon policies in the UK and globally. Undertake research and analysis of developments in key industries and policy areas such as hydrogen, circular economy, low carbon heating, or the wider green technology sector. Undertake qualitative and quantitative research including surveying and interviewing key stakeholders to support a robust evidence base for policy change. Develop engaging content to include in reports, policy position or advocacy papers, market research reports, policy insight pieces, client briefings, blogs, and other pieces where necessary. Coordinate workshop collateral and presentation materials and support in the delivery of workshops. Support across a range of low-carbon funding programmes. Identify and implement innovative methods for visualising data and presenting findings in an impactful way to engage stakeholders. Advice on the policy landscape and make evidence-based recommendations to advance progress towards net zero. Support our ESG commitments. Competitive salary plus excellent benefits package Qualifications Requirements The role is ideally suited for someone finalising a university degree, or a recent graduate with up to 2 years of work experience. Experience and qualifications - the successful applicant will have some experience working in a related field or be a recent graduate (2:1 or above) with a relevant degree (sustainable development, geography, engineering, politics, environmental management, climate change etc.,). Communication - we need to be able to convert complex issues into easily understood analysis, reports and presentations. We regularly develop and publish high quality reports proposing policy solutions to Government and industry. Attention to detail and the ability to produce clear, concise and accurate written documentation is essential. You will need excellent oral communication skills and feel confident communicating your ideas appropriately at all levels of the organisations that we engage with. Organisation and time management - the successful applicant will be engaged, organised, and motivated to deliver high quality outputs. They will be organised, methodical, have the ability to manage workloads and produce deliverables efficiently. Relationship building - an important part of the role is to develop relationships with clients, policy makers and other relevant stakeholders as required. You will be able to build strong relationships internally and externally; you will be a successful team player who is committed to working collaboratively. Passion and dedication - we are passionate about the low carbon transition, and we are dedicated to ensuring that the future of our planet is both different and better and we want you to share that passion. The successful applicant will demonstrate a desire to support the move to a greener economy with a clear interest in our work and a good understanding of sustainability and the Net Zero debate. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental, and Energy Management Systems. Additional Information WHAT WE OFFER We believe that Gemserv's culture is fundamental to the achievement of our objectives. A great culture ensures a consistent experience for our partners whomever they work with in the team. For those considering applying for a role at Gemserv, we offer an engaging work environment and the opportunity to develop your career in a collaborative setting that allows people to grow and learn new skills. This role offers successful candidates an opportunity to work in a fast-paced consultancy specialising in energy and environment delivering real impact for our clients and supporting our corporate sustainability objectives. We are also offering participation in a Level 4 Apprenticeship as part of the successful applicant's first 18 months with Gemserv to support their professional development. 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar
May 01, 2024
Full time
Low Carbon Policy Analyst Birmingham, UK Full-time Contract Type: Permanent contract Company Description Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is making things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description To apply If you can see yourself working at Gemserv, then we would love to hear from you. Please submit your CV, cover letter and application to us by clicking 'Apply now'. Applications without a cover letter will not be considered. The Role Location: Birmingham or London office We are looking for a motivated analyst with knowledge and/or experience in sustainability, Net Zero industry policy, or similar disciplines to join our low-carbon consulting team. As a Policy and Insight Analyst within the Low Carbon Business Unit (LCBU), your role will involve engaging in government policy, research, and programme delivery across the built environment within the UK and internationally. At Gemserv, we support our clients to understand and explore how they can achieve Net Zero. Our work spans multiple sectors and includes hydrogen, low-carbon heating, energy efficiency, and circular economy. Gemserv's Low Carbon Business Unit works at the intersection of policy, economics, and technology to help our clients understand their opportunities in the low-carbon sector. We achieve this by examining what their path to Net Zero could look like, assessing the challenges, and identifying solutions. In this fast-paced and dynamic environment, you will have the opportunity to work across a portfolio of clients including trade associations, manufacturers, innovators, local authorities, and national government. You will gain experience in client delivery whilst developing sound knowledge in low-carbon technologies, policy development, government processes, and supply chain development. Policy analysts work with a wide range of stakeholders and experts to gather evidence to synthesise information and present recommendations to policymakers. You will be supported by an experienced team with diverse backgrounds in economics, innovation, roadmap development, politics, and sustainability. From day one you will be placed at the heart of the energy transition, working across hydrogen, heat pumps, biofuels, and a range of other low-carbon technologies, developing your profile as a low-carbon expert with a holistic understanding of technological and policy opportunities, challenges, and limitations. Your role will also involve influencing future policy, through developing reports and research papers to feed into Government and build the evidence base. The role will work closely with communications colleagues to develop impactful external engagement materials. You will also support some of our large government funding programmes, helping applicants engage with net zero support schemes. In addition to providing fantastic exposure across a range of projects, sectors, and stakeholders, we are also offering the successful candidate tailored training in the form of an apprenticeship with a duration of 18 months to provide you with the knowledge, skills, and behaviors to succeed in the role. The Policy Officer Level 4 Apprenticeship consists of a variety of taught material, group work, discussions and assignments directly linked to your day-to-day work. Participation in this is optional. Further information about this can be provided on request. Responsibilities Conduct desk-based and market research into current and past low carbon policies in the UK and globally. Undertake research and analysis of developments in key industries and policy areas such as hydrogen, circular economy, low carbon heating, or the wider green technology sector. Undertake qualitative and quantitative research including surveying and interviewing key stakeholders to support a robust evidence base for policy change. Develop engaging content to include in reports, policy position or advocacy papers, market research reports, policy insight pieces, client briefings, blogs, and other pieces where necessary. Coordinate workshop collateral and presentation materials and support in the delivery of workshops. Support across a range of low-carbon funding programmes. Identify and implement innovative methods for visualising data and presenting findings in an impactful way to engage stakeholders. Advice on the policy landscape and make evidence-based recommendations to advance progress towards net zero. Support our ESG commitments. Competitive salary plus excellent benefits package Qualifications Requirements The role is ideally suited for someone finalising a university degree, or a recent graduate with up to 2 years of work experience. Experience and qualifications - the successful applicant will have some experience working in a related field or be a recent graduate (2:1 or above) with a relevant degree (sustainable development, geography, engineering, politics, environmental management, climate change etc.,). Communication - we need to be able to convert complex issues into easily understood analysis, reports and presentations. We regularly develop and publish high quality reports proposing policy solutions to Government and industry. Attention to detail and the ability to produce clear, concise and accurate written documentation is essential. You will need excellent oral communication skills and feel confident communicating your ideas appropriately at all levels of the organisations that we engage with. Organisation and time management - the successful applicant will be engaged, organised, and motivated to deliver high quality outputs. They will be organised, methodical, have the ability to manage workloads and produce deliverables efficiently. Relationship building - an important part of the role is to develop relationships with clients, policy makers and other relevant stakeholders as required. You will be able to build strong relationships internally and externally; you will be a successful team player who is committed to working collaboratively. Passion and dedication - we are passionate about the low carbon transition, and we are dedicated to ensuring that the future of our planet is both different and better and we want you to share that passion. The successful applicant will demonstrate a desire to support the move to a greener economy with a clear interest in our work and a good understanding of sustainability and the Net Zero debate. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental, and Energy Management Systems. Additional Information WHAT WE OFFER We believe that Gemserv's culture is fundamental to the achievement of our objectives. A great culture ensures a consistent experience for our partners whomever they work with in the team. For those considering applying for a role at Gemserv, we offer an engaging work environment and the opportunity to develop your career in a collaborative setting that allows people to grow and learn new skills. This role offers successful candidates an opportunity to work in a fast-paced consultancy specialising in energy and environment delivering real impact for our clients and supporting our corporate sustainability objectives. We are also offering participation in a Level 4 Apprenticeship as part of the successful applicant's first 18 months with Gemserv to support their professional development. 25 days annual leave, plus bank holidays Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar
Are you a highly skilled and motivated individual who can work on your own and as part of a team? Do you thrive on hitting targets and delivering a first-class service whilst welcoming the challenge of projects? Then read on We are looking for a Bingo Field Serivce Engineer to cover our clubs in Scotland who will play a key role in managing the delivery of our Bingo and IT proposition to improve the customer experience and drive business performance, maximising profit through continuous improvement. In return your benefits are: 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities: Maintain specialised Bingo, Audio-Visual and IT networking systems ensuring that they are always operational. Carry out repairs daily, and maintenance, of specialist equipment in clubs including but not limited to Bingo Systems, audio visual and IT equipment and any other systems required by the business. Carry out improvements / projects to systems to budget and on time. Give support and advice in the implementation of company policy, initiatives, and objectives. When required, deal with external Statutory bodies. Keep up to date and complete all company paperwork / reports on time. Monitor the performance of contractors and suppliers when required. Ensure the company obtains value for money on all orders raised. Manage parts and maintain boot stock. Control a company supplied stock of parts and consumables. Advise and make recommendations, when required, on the suitability / effectiveness / condition of equipment. Keep up to date with changes in legislation and regulations to ensure the company meets all the necessary requirements. Liaise and assist Project Managers, Field Service Manager, and IT Field & Service Delivery Manager, to achieve the company s objectives both efficiently and in a cost-effective manner. Comply with Health & Safety legislation. Proactively review the equipment portfolio and identify opportunities to add value to the operations. Attending locations throughout the UK at times necessary to enable duties to be fully performed including frequent travel outside/staying away from home in addition to the normal working hours, where directed by your line manager. Provide out of hours and weekend cover for a wider area to support the clubs on an on-call rota basis. Provide holiday cover to a wider area to meet business needs. Provide telephone support to colleagues. Manage your call queue and prioritise issues. Liaise with the club manager on all issues, during visits. Carry out portable appliance testing (PAT) as and when required. Any Ad Hoc responsibilities. You will aim to achieve You re responsible for servicing and maintaining in full working order the company s specialist bingo, sound, audio-visual and IT specialized networking systems in ways that are profitable, drive revenue and provide an exceptional experience for our customers.
May 01, 2024
Full time
Are you a highly skilled and motivated individual who can work on your own and as part of a team? Do you thrive on hitting targets and delivering a first-class service whilst welcoming the challenge of projects? Then read on We are looking for a Bingo Field Serivce Engineer to cover our clubs in Scotland who will play a key role in managing the delivery of our Bingo and IT proposition to improve the customer experience and drive business performance, maximising profit through continuous improvement. In return your benefits are: 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities: Maintain specialised Bingo, Audio-Visual and IT networking systems ensuring that they are always operational. Carry out repairs daily, and maintenance, of specialist equipment in clubs including but not limited to Bingo Systems, audio visual and IT equipment and any other systems required by the business. Carry out improvements / projects to systems to budget and on time. Give support and advice in the implementation of company policy, initiatives, and objectives. When required, deal with external Statutory bodies. Keep up to date and complete all company paperwork / reports on time. Monitor the performance of contractors and suppliers when required. Ensure the company obtains value for money on all orders raised. Manage parts and maintain boot stock. Control a company supplied stock of parts and consumables. Advise and make recommendations, when required, on the suitability / effectiveness / condition of equipment. Keep up to date with changes in legislation and regulations to ensure the company meets all the necessary requirements. Liaise and assist Project Managers, Field Service Manager, and IT Field & Service Delivery Manager, to achieve the company s objectives both efficiently and in a cost-effective manner. Comply with Health & Safety legislation. Proactively review the equipment portfolio and identify opportunities to add value to the operations. Attending locations throughout the UK at times necessary to enable duties to be fully performed including frequent travel outside/staying away from home in addition to the normal working hours, where directed by your line manager. Provide out of hours and weekend cover for a wider area to support the clubs on an on-call rota basis. Provide holiday cover to a wider area to meet business needs. Provide telephone support to colleagues. Manage your call queue and prioritise issues. Liaise with the club manager on all issues, during visits. Carry out portable appliance testing (PAT) as and when required. Any Ad Hoc responsibilities. You will aim to achieve You re responsible for servicing and maintaining in full working order the company s specialist bingo, sound, audio-visual and IT specialized networking systems in ways that are profitable, drive revenue and provide an exceptional experience for our customers.
Are you passionate, customer-focused professional with exceptional comminucation skills? We are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You ll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you ll have an engaging personality, be able to remain calm under pressure and you ll be highly passionate about your role working towards both your own and business targets and of course you ll have great PC skills. You ll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday Saturday, on a rotating shift pattern 9:30am 10pm Position 1 Shift Pattern will be: Week 1 Mon 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pm Week 2 Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be: Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
May 01, 2024
Full time
Are you passionate, customer-focused professional with exceptional comminucation skills? We are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You ll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you ll have an engaging personality, be able to remain calm under pressure and you ll be highly passionate about your role working towards both your own and business targets and of course you ll have great PC skills. You ll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday Saturday, on a rotating shift pattern 9:30am 10pm Position 1 Shift Pattern will be: Week 1 Mon 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pm Week 2 Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be: Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
Multi-Trade Operative Plumber Location: Plymouth and surrounding areas Salary: 34,000 with overtime and additional perks. About the Role: I have an opportunity for a Multi-Trade Operative Plumber to join a housing association in Plymouth in their Water Hygiene Department. This position primarily involves ensuring water hygiene compliance by conducting legionella risk assessments, disinfecting water systems, performing planned maintenance service inspections, and executing plumbing repairs within our housing stock in Plymouth and nearby regions. Key Responsibilities: Conduct legionella risk assessments and implement control measures Disinfect water systems as per compliance standards Perform planned maintenance service inspections Execute plumbing repairs to maintain housing stock quality Requirements: Completion of a recognized Plumbing Apprenticeship Experience in water hygiene and legionella control preferred Possession of a full driving license Meeting all essential criteria outlined in the Job Description Person Specification NVQ 2 in Plumbing (minimum) Ideal Candidate Profile: The ideal candidate for this role: Has completed a recognized apprenticeship in building-related plumbing Holds a valid full driving license Demonstrates effective workload planning and management skills to meet deadlines and targets Benefits: Excellent pension scheme with generous employer contributions Access to a fully equipped onsite gym and changing facilities Opportunity to engage in volunteer work for 3 days annually through our Make a Difference scheme 25 days of annual leave (with the potential to rise to 30 days) plus Bank Holidays, with an option for holiday trading Free Employee Assistance Programme, including counselling services Free annual flu vaccination Cycle to Work scheme The opportunity to work in a vibrant part of the Southwest Support for digital working with modern devices/smartphones Dress-down Fridays, company quizzes, and various charity events throughout the year Conveniently located modern offices on a bus route, just three miles from the city centre Daily visits from a local food van, with nearby access to Crownhill shops, Warrens, M&S Foodhall, KFC, and Co-op.
May 01, 2024
Full time
Multi-Trade Operative Plumber Location: Plymouth and surrounding areas Salary: 34,000 with overtime and additional perks. About the Role: I have an opportunity for a Multi-Trade Operative Plumber to join a housing association in Plymouth in their Water Hygiene Department. This position primarily involves ensuring water hygiene compliance by conducting legionella risk assessments, disinfecting water systems, performing planned maintenance service inspections, and executing plumbing repairs within our housing stock in Plymouth and nearby regions. Key Responsibilities: Conduct legionella risk assessments and implement control measures Disinfect water systems as per compliance standards Perform planned maintenance service inspections Execute plumbing repairs to maintain housing stock quality Requirements: Completion of a recognized Plumbing Apprenticeship Experience in water hygiene and legionella control preferred Possession of a full driving license Meeting all essential criteria outlined in the Job Description Person Specification NVQ 2 in Plumbing (minimum) Ideal Candidate Profile: The ideal candidate for this role: Has completed a recognized apprenticeship in building-related plumbing Holds a valid full driving license Demonstrates effective workload planning and management skills to meet deadlines and targets Benefits: Excellent pension scheme with generous employer contributions Access to a fully equipped onsite gym and changing facilities Opportunity to engage in volunteer work for 3 days annually through our Make a Difference scheme 25 days of annual leave (with the potential to rise to 30 days) plus Bank Holidays, with an option for holiday trading Free Employee Assistance Programme, including counselling services Free annual flu vaccination Cycle to Work scheme The opportunity to work in a vibrant part of the Southwest Support for digital working with modern devices/smartphones Dress-down Fridays, company quizzes, and various charity events throughout the year Conveniently located modern offices on a bus route, just three miles from the city centre Daily visits from a local food van, with nearby access to Crownhill shops, Warrens, M&S Foodhall, KFC, and Co-op.
North Warwickshire & South Leicestershire College
Nuneaton, Warwickshire
Grade: 17-18 £22,600 - £22,942 Hours: 37 hours per week Contract: Permanent Location: MTI - NuneatonWe have a fantastic opportunity for an Events and Marketing Assistant to join our team at the MTI. You will play a crucial role in supporting the MTI in executing various marketing initiatives. This is an exciting opportunity to gain hands-on experience in a fast-paced marketing role and contribute to the success of the MTI.In this role, you will assist with onsite and offsite events, market research, campaign tracking and analytics, content creation, and social media management. You will also work with the NWSLC marketing team and Operations Director to develop and implement marketing strategies and initiatives. The ideal candidate is a proactive problem-solver with excellent communication skills, who can prioritize tasks and meet deadlines, with marketing experience. Main Duties and Responsibilities: Events: Support and delivery of all events including conferences, exhibitions, seminars, training, and virtual events. Experience in using tools such as Eventbrite, Excel, Teams and Zoom to liaise with internal and external support services to ensure events run smoothly. To lead on the delivery of external events as required, including booking stands, preparing promotional material, and organising staff attendance. Manage post-event evaluation, update on performance of event and assessment against objectives. Marketing: Deliver digital marketing campaigns and provide post reporting information on all digital analytics. Creating content and scheduling posts for MTI's social media accounts which may include writing blogs, articles, posts, and multimedia content. Working with our PR agency, to develop stories using research in the automotive sector, information from our partners and online research. Support with updating and developing the website using WordPress and liaising with the website developers and NWSLC team via agreement. Updating and developing online and offline marketing materials including photography and basic graphic design if possible. Contribute towards the marketing and events activity plan and deliver agreed activities. Support & Communication: Deliver outstanding customer service standards will be required at all times and the post holder will be a strong advocate for technical and professional education. Support with opening and closing the facility when required. Creating regular online customer communications such as e-newsletters. To liaise with staff, students, and other customers of the MTI in a professional manner. Providing appropriate support to enable them to access the MTI facility and services effectively. Assist in the day-to-day operations, including ensuring meeting rooms are usable, organising partner enquiries, collating, and reporting on customer satisfaction feedback and developing the customer services index. Support as a first aider and fire marshal for the facility, training will be provided. NWSLC Way: This role requires you to be an ambassador for the College, following the "NWSLC Way" framework by promoting and adhering to the College values and behaviours. The 'NWSLC Way' is to help each other to take pride in what we do and work together to realise our full potential, to nurture an environment of trust, to inspire colleagues to improve and develop, aspire to always deliver a high-quality service and to create an environment of continuous improvement. Safeguarding and Promoting the Welfare of Children: All work in the College involves some degree of responsibility for safeguarding children, although the extent of that responsibility will vary according to the nature of the post. The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. An Enhanced DBS check will be required for all roles at the college. Person Specification: Qualifications (including membership of professional bodies): Literacy and Numeracy qualifications to at least level 2 or equivalent Level 3 qualification in Business, Media, Marketing or Events. Apprenticeships, BTEC etc A qualification in a relevant area such as CIM or Digital Media or working towards Experience: Experience of working in a customer facing role Experience of social media platforms, content creation and reporting Experience of marketing Experience of updating and maintaining websites Experience of live and digital events and running them Experience in graphics design and image editing Experience of implementing marketing campaigns Knowledge, Skills, and Behaviour: Has an interest in marketing in the automotive training sector Knowledge of how PR works A good working knowledge of computer systems including MS Office Highly organised, ability to plan and manage multiple tasks Ability to use initiative and be able to prioritise work in pressured environment Good interpersonal skills and the ability to build relationships well with others A commitment to deliver high quality customer service Flexible approach to working hours Full UK driving licence Where the post holder cannot demonstrate desirable criteria at the point of appointment, it is expected that there will be a willingness to agree a timeframe and work towards achievement of each desirable criteria.You may have experience in the following: Marketing and Events Coordinator, Marketing Assistant, Events Assistant, or Digital Marketing Assistant, etc. REF-
May 01, 2024
Full time
Grade: 17-18 £22,600 - £22,942 Hours: 37 hours per week Contract: Permanent Location: MTI - NuneatonWe have a fantastic opportunity for an Events and Marketing Assistant to join our team at the MTI. You will play a crucial role in supporting the MTI in executing various marketing initiatives. This is an exciting opportunity to gain hands-on experience in a fast-paced marketing role and contribute to the success of the MTI.In this role, you will assist with onsite and offsite events, market research, campaign tracking and analytics, content creation, and social media management. You will also work with the NWSLC marketing team and Operations Director to develop and implement marketing strategies and initiatives. The ideal candidate is a proactive problem-solver with excellent communication skills, who can prioritize tasks and meet deadlines, with marketing experience. Main Duties and Responsibilities: Events: Support and delivery of all events including conferences, exhibitions, seminars, training, and virtual events. Experience in using tools such as Eventbrite, Excel, Teams and Zoom to liaise with internal and external support services to ensure events run smoothly. To lead on the delivery of external events as required, including booking stands, preparing promotional material, and organising staff attendance. Manage post-event evaluation, update on performance of event and assessment against objectives. Marketing: Deliver digital marketing campaigns and provide post reporting information on all digital analytics. Creating content and scheduling posts for MTI's social media accounts which may include writing blogs, articles, posts, and multimedia content. Working with our PR agency, to develop stories using research in the automotive sector, information from our partners and online research. Support with updating and developing the website using WordPress and liaising with the website developers and NWSLC team via agreement. Updating and developing online and offline marketing materials including photography and basic graphic design if possible. Contribute towards the marketing and events activity plan and deliver agreed activities. Support & Communication: Deliver outstanding customer service standards will be required at all times and the post holder will be a strong advocate for technical and professional education. Support with opening and closing the facility when required. Creating regular online customer communications such as e-newsletters. To liaise with staff, students, and other customers of the MTI in a professional manner. Providing appropriate support to enable them to access the MTI facility and services effectively. Assist in the day-to-day operations, including ensuring meeting rooms are usable, organising partner enquiries, collating, and reporting on customer satisfaction feedback and developing the customer services index. Support as a first aider and fire marshal for the facility, training will be provided. NWSLC Way: This role requires you to be an ambassador for the College, following the "NWSLC Way" framework by promoting and adhering to the College values and behaviours. The 'NWSLC Way' is to help each other to take pride in what we do and work together to realise our full potential, to nurture an environment of trust, to inspire colleagues to improve and develop, aspire to always deliver a high-quality service and to create an environment of continuous improvement. Safeguarding and Promoting the Welfare of Children: All work in the College involves some degree of responsibility for safeguarding children, although the extent of that responsibility will vary according to the nature of the post. The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. An Enhanced DBS check will be required for all roles at the college. Person Specification: Qualifications (including membership of professional bodies): Literacy and Numeracy qualifications to at least level 2 or equivalent Level 3 qualification in Business, Media, Marketing or Events. Apprenticeships, BTEC etc A qualification in a relevant area such as CIM or Digital Media or working towards Experience: Experience of working in a customer facing role Experience of social media platforms, content creation and reporting Experience of marketing Experience of updating and maintaining websites Experience of live and digital events and running them Experience in graphics design and image editing Experience of implementing marketing campaigns Knowledge, Skills, and Behaviour: Has an interest in marketing in the automotive training sector Knowledge of how PR works A good working knowledge of computer systems including MS Office Highly organised, ability to plan and manage multiple tasks Ability to use initiative and be able to prioritise work in pressured environment Good interpersonal skills and the ability to build relationships well with others A commitment to deliver high quality customer service Flexible approach to working hours Full UK driving licence Where the post holder cannot demonstrate desirable criteria at the point of appointment, it is expected that there will be a willingness to agree a timeframe and work towards achievement of each desirable criteria.You may have experience in the following: Marketing and Events Coordinator, Marketing Assistant, Events Assistant, or Digital Marketing Assistant, etc. REF-
Employer description: The QANW group provides insurance products primarily to the building and remedial treatment industries. The group has developed through vertical integration over a period of 20 years starting from an insurance administration company and developing into a small conglomerate of specialist companies. The company are committed to providing the highest standard of service, products, and experiences for all. An exciting opportunity has opened with QANW, who are looking to bring in fresh young talent into their company. If you are an enthusiastic and driven young individual, then this could be the job for you! Overview: You will be completing a range of digital tech and support tasks daily along with using internal bespoke software and Microsoft packages to deal with contractors and clients. You will also be responsible for picking up jobs when requested by other departments of the organisation. Along with this, you will be put through SVQ training with QA, you will be working towards a SVQF Level 6 during your apprenticeship. Responsibilities: Become a system expert of bespoke software, CORE, used to store and process information Act as first point of contact when handling customer service enquiries both digitally through email and over the phone, then log the information onto CORE Input information into MS Excel daily to log database and spreadsheet information for customers Become a super user for internal system, Members Area, which allows contractors to apply for policies Use of Adobe PDF for downloading policy and printing / posting Working collaboratively via Shared Drive for storing all work procedures Opening and distributing incoming mail to various departments within the company What we are looking for: Hard working individual who can work well in a team and on their own Someone who can show initiative Reliable and determined Good communication skills Salary: £12,506 per annum Working hours: 35 hours per week, Monday to Friday, 9am to 5pm with 1 hour lunch break Benefits: Tradepoint card (can be used for discount in B&Q) QANW Benefits app which is a discount shopping portal B & CE accident & life cover Increased pension contributions (4% & 4% if eligible) Annual leave 27 days + 8 bank holidays Birthday day, duvet day, moving day and sick pay for the first 10 days of being off Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
May 01, 2024
Full time
Employer description: The QANW group provides insurance products primarily to the building and remedial treatment industries. The group has developed through vertical integration over a period of 20 years starting from an insurance administration company and developing into a small conglomerate of specialist companies. The company are committed to providing the highest standard of service, products, and experiences for all. An exciting opportunity has opened with QANW, who are looking to bring in fresh young talent into their company. If you are an enthusiastic and driven young individual, then this could be the job for you! Overview: You will be completing a range of digital tech and support tasks daily along with using internal bespoke software and Microsoft packages to deal with contractors and clients. You will also be responsible for picking up jobs when requested by other departments of the organisation. Along with this, you will be put through SVQ training with QA, you will be working towards a SVQF Level 6 during your apprenticeship. Responsibilities: Become a system expert of bespoke software, CORE, used to store and process information Act as first point of contact when handling customer service enquiries both digitally through email and over the phone, then log the information onto CORE Input information into MS Excel daily to log database and spreadsheet information for customers Become a super user for internal system, Members Area, which allows contractors to apply for policies Use of Adobe PDF for downloading policy and printing / posting Working collaboratively via Shared Drive for storing all work procedures Opening and distributing incoming mail to various departments within the company What we are looking for: Hard working individual who can work well in a team and on their own Someone who can show initiative Reliable and determined Good communication skills Salary: £12,506 per annum Working hours: 35 hours per week, Monday to Friday, 9am to 5pm with 1 hour lunch break Benefits: Tradepoint card (can be used for discount in B&Q) QANW Benefits app which is a discount shopping portal B & CE accident & life cover Increased pension contributions (4% & 4% if eligible) Annual leave 27 days + 8 bank holidays Birthday day, duvet day, moving day and sick pay for the first 10 days of being off Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Elec Bias Shift Engineer Henlow (SG16) Commutable from Biggleswade, Hitchin, Letchworth Garden City, Baldock, Luton £46430 + Overtime + Occasional call out Monday - Friday (6am-2pm/ 2pm-10pm- switch every two weeks) Benefits:- Share Scheme Progression Training Our client is a leading manufacturer, with a reputation for product quality which is second to none and industry leading standards. Due to continued customer growth they are looking for a Multi-Skilled Maintenance Engineers - electrical biased. Role & Responsibilities: Working on a team of two engineers alngside the Supervisor and Engineering Manager to Provide frontline engineering support Maintenance and Repairs on old and new equipment Execute DPM/PPM systems Carry out property / facility maintenance duties as required Monitor engineering stock usage, order spares as required to provide continuous production support Complete additional skills training as required by the company To provide out of hours "call-out" service Knowledge, Skills & Experience: Apprenticeship and NVQ level 3 in an Engineering field Mechanical, pneumatic and electrical ability (Electrical 18th Edition qualification) Hydraulic experience desirable Conversant with electrical/ PLC control systems "Hands on" and "can do" approach If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 01, 2024
Full time
Elec Bias Shift Engineer Henlow (SG16) Commutable from Biggleswade, Hitchin, Letchworth Garden City, Baldock, Luton £46430 + Overtime + Occasional call out Monday - Friday (6am-2pm/ 2pm-10pm- switch every two weeks) Benefits:- Share Scheme Progression Training Our client is a leading manufacturer, with a reputation for product quality which is second to none and industry leading standards. Due to continued customer growth they are looking for a Multi-Skilled Maintenance Engineers - electrical biased. Role & Responsibilities: Working on a team of two engineers alngside the Supervisor and Engineering Manager to Provide frontline engineering support Maintenance and Repairs on old and new equipment Execute DPM/PPM systems Carry out property / facility maintenance duties as required Monitor engineering stock usage, order spares as required to provide continuous production support Complete additional skills training as required by the company To provide out of hours "call-out" service Knowledge, Skills & Experience: Apprenticeship and NVQ level 3 in an Engineering field Mechanical, pneumatic and electrical ability (Electrical 18th Edition qualification) Hydraulic experience desirable Conversant with electrical/ PLC control systems "Hands on" and "can do" approach If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
About nTrust: We are proud of the team that we've built at nTrust. Our staff have all the opportunities they desire to grow their knowledge and enhance their skills. It's their dedication and endeavours to provide an excellent experience for our customers that allows us to boast a 97% client retention rate. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT Network Engineering Level 4 Apprenticeship. This job offers the opportunity for you to grow, working with clients on a day to day basis, supporting their continued success via email/phone and remote support software. With regular visits to client premises, a confident team player is required with a high standard of organisational skills. Salary: £20,000 - £22,000 per annum. could increase depending on experience, will be confirmed upon interview Duties: will include but not be limited to: Establishing and maintaining IT and digital communication infrastructure, including wireless or LAN network. Establishing and maintaining digital communication software, including email, user logins and passwords; this includes setting up new employees with company email accounts and providing them with access to the network, as well as troubleshooting for existing employees. Making sure that the networks are protected from malware and viruses, identifying areas that might be under threat and areas where security can be improved, keeping up to date on ever-changing cyber-threats. Installing and maintaining firewalls, establishing and maintaining company-wide access policies to the internet. Providing technical support and assistance to employees. Performing analysis and collecting data to establish the potential for improvements within the communication networks. Maintaining the company's phone system and working closely with the phone service provider to keep the lines active. Desirable skills: Excellent written and verbal communication skills at all levels for both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team Aptitude for continuous learning and development, including self-directed study when appropriate You must be presentable, confident & articulate - with an excellent telephone manner Personal qualities: Team player - we are seeking to find a motivated individual with high standards of customer service Good analytical and problem solving skills Up-to-date technical knowledge An in depth understanding of the software and equipment your customers/employees are using Good interpersonal and customer care skills Good accurate records keeping Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Monday to Friday, 9am - 5:30pm. Benefits: 28 days A/L (Including Bank Holidays) Paid sick leave Free on-site parking Casual dress code Friendly atmosphere Tea and Coffee machine Flexible working hours can be arranged if required! Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
About nTrust: We are proud of the team that we've built at nTrust. Our staff have all the opportunities they desire to grow their knowledge and enhance their skills. It's their dedication and endeavours to provide an excellent experience for our customers that allows us to boast a 97% client retention rate. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT Network Engineering Level 4 Apprenticeship. This job offers the opportunity for you to grow, working with clients on a day to day basis, supporting their continued success via email/phone and remote support software. With regular visits to client premises, a confident team player is required with a high standard of organisational skills. Salary: £20,000 - £22,000 per annum. could increase depending on experience, will be confirmed upon interview Duties: will include but not be limited to: Establishing and maintaining IT and digital communication infrastructure, including wireless or LAN network. Establishing and maintaining digital communication software, including email, user logins and passwords; this includes setting up new employees with company email accounts and providing them with access to the network, as well as troubleshooting for existing employees. Making sure that the networks are protected from malware and viruses, identifying areas that might be under threat and areas where security can be improved, keeping up to date on ever-changing cyber-threats. Installing and maintaining firewalls, establishing and maintaining company-wide access policies to the internet. Providing technical support and assistance to employees. Performing analysis and collecting data to establish the potential for improvements within the communication networks. Maintaining the company's phone system and working closely with the phone service provider to keep the lines active. Desirable skills: Excellent written and verbal communication skills at all levels for both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team Aptitude for continuous learning and development, including self-directed study when appropriate You must be presentable, confident & articulate - with an excellent telephone manner Personal qualities: Team player - we are seeking to find a motivated individual with high standards of customer service Good analytical and problem solving skills Up-to-date technical knowledge An in depth understanding of the software and equipment your customers/employees are using Good interpersonal and customer care skills Good accurate records keeping Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Monday to Friday, 9am - 5:30pm. Benefits: 28 days A/L (Including Bank Holidays) Paid sick leave Free on-site parking Casual dress code Friendly atmosphere Tea and Coffee machine Flexible working hours can be arranged if required! Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!