Purpose of the Role As a key member of the Middlewood Locks Estate team you will be responsible as a team member assigned to our client's site; the protection of our client's premises, maintaining high presentation standards of the site assets, personnel and visitors are the key priority. Key Responsibilities • Carry out security operations in accordance with Middlewood Locks Estate team Policies and Instructions, providing excellent customer service to ensure a safe and secure living environment. • Conduct high visibility patrolling to deter illegal activity, anti-social behaviour and vandalism. • Assist with emergency response and business continuity plans for fire alarm activations, power failure, bomb threats and other such incidents, including escalation to out of hour's providers. • Provide first response assistance, communication and support with first aid incidents. • Respond to alarms and investigate disturbances, providing a written report on all incidents. • Monitor building entrances to maintain security and prevent unauthorised persons tailgating. • Prevent unauthorised parking and also advertising agencies leaflet dropping in all buildings. • Write a daily report of activities and incidents e.g. equipment or property damage, theft, presence of unauthorised persons and alarms, passing reports to Security Supervisor at the end of duties. • Mixing with residents, visitors and employees to act as a visible deterrent against crime and inappropriate behaviour, calling emergency services as appropriate if assistance is required. • Providing support to Middlewood Locks residents and visitors guiding or escorting as needed. • Warning individuals of estate regulation violations, managing resultant situations appropriately. • Participate in training sessions to ensure and understanding of incidents that may occur on site. • Working in collaboration with the Police and Safer Neighbourhood Teams. • To assist in the management and issuance of all permits to work and access around site. • Embrace the Middlewood Locks vision and values and their delivery into all building services, fully integrating such vision and values and incorporating aspirations of clients and stakeholders. • Undertake any other duty as requested by the Line Manager or acting Line Manager as might be reasonably expected or required, including assistance with ad-hoc projects. Skills, Knowledge and Experience Essential • Has a proactive and can-do attitude. • Possess SIA, CCTV license. • Excellent report writing skills and attention to detail. • Excellent communication skills. Desirable • NVQ Level 2 in Security Services, Customer Services or similar. • Possesses a CCTV Operator SIA License. Behavioural Competencies MWL Competencies • Service Excellence • Team Working • Effective Communication • Developing Self & Others • Personal Integrity • Business Alignment • Financial Responsibility • Impact & Influencing • Results Orientated Working Hours - 36 hours average Salary - £11.68/ph Please see our Benefits Booklet for more information.
May 02, 2024
Full time
Purpose of the Role As a key member of the Middlewood Locks Estate team you will be responsible as a team member assigned to our client's site; the protection of our client's premises, maintaining high presentation standards of the site assets, personnel and visitors are the key priority. Key Responsibilities • Carry out security operations in accordance with Middlewood Locks Estate team Policies and Instructions, providing excellent customer service to ensure a safe and secure living environment. • Conduct high visibility patrolling to deter illegal activity, anti-social behaviour and vandalism. • Assist with emergency response and business continuity plans for fire alarm activations, power failure, bomb threats and other such incidents, including escalation to out of hour's providers. • Provide first response assistance, communication and support with first aid incidents. • Respond to alarms and investigate disturbances, providing a written report on all incidents. • Monitor building entrances to maintain security and prevent unauthorised persons tailgating. • Prevent unauthorised parking and also advertising agencies leaflet dropping in all buildings. • Write a daily report of activities and incidents e.g. equipment or property damage, theft, presence of unauthorised persons and alarms, passing reports to Security Supervisor at the end of duties. • Mixing with residents, visitors and employees to act as a visible deterrent against crime and inappropriate behaviour, calling emergency services as appropriate if assistance is required. • Providing support to Middlewood Locks residents and visitors guiding or escorting as needed. • Warning individuals of estate regulation violations, managing resultant situations appropriately. • Participate in training sessions to ensure and understanding of incidents that may occur on site. • Working in collaboration with the Police and Safer Neighbourhood Teams. • To assist in the management and issuance of all permits to work and access around site. • Embrace the Middlewood Locks vision and values and their delivery into all building services, fully integrating such vision and values and incorporating aspirations of clients and stakeholders. • Undertake any other duty as requested by the Line Manager or acting Line Manager as might be reasonably expected or required, including assistance with ad-hoc projects. Skills, Knowledge and Experience Essential • Has a proactive and can-do attitude. • Possess SIA, CCTV license. • Excellent report writing skills and attention to detail. • Excellent communication skills. Desirable • NVQ Level 2 in Security Services, Customer Services or similar. • Possesses a CCTV Operator SIA License. Behavioural Competencies MWL Competencies • Service Excellence • Team Working • Effective Communication • Developing Self & Others • Personal Integrity • Business Alignment • Financial Responsibility • Impact & Influencing • Results Orientated Working Hours - 36 hours average Salary - £11.68/ph Please see our Benefits Booklet for more information.
Energy & Retrofit Partnership Officer Location : North of Tyne and homeworking Salary : £27,826 £31,061 per annum, pro rata Contract : Fixed term till March 2025 Hours: Full time hours and part time optional (3 days minimum per week) About us Groundwork works across the UK helping communities find practical solutions to the challenges they face. We provide training and create jobs, reduce energy use and waste, re-connect people with nature and transform whole neighbourhoods. Step by step we ll go on changing places and changing lives until everywhere is vibrant and green, every community is strong enough to shape its own destiny and everyone can reach their potential. About the role Working across Newcastle , Northumberland , and North Tyneside this post will support the delivery of the North of Tyne Combined Authority s One Stop Shop for Retrofit Advice (OSS). The One Stop Shop will help households progress with domestic energy retrofit by offering a trusted end-to-end solution. You will be a key resource in supporting the marketing and campaigns activities of the OSS to engage partners across our communities. Working with a team of Energy and Retrofit Advisors the Partnership Officer will develop networks and partnerships to help households pursuing domestic retrofit opportunities. They will attend ongoing Steering Group and delivery team meetings to ensure they are aware of all Shop activity and its effective coordination. The post will work closely with Local Authorities and the Combined Authority to ensure that domestic retrofit is recognised and delivered across the North of Tyne Area. A bit about you Our ideal candidate will have: Experience of community engagement and running community events/activities Experienced in successful partnership working Highly developed communication skills Excellent team player Strong motivation and a determination to provide excellent service to customers Commitment to equality and diversity It s a unique and challenging role that gives you the chance to make a difference to people s lives every day. This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service. Closing date: Midnight on Wednesday 8th May 2024 Interested? If you would like to find out more, please click the apply button . You will be directed to our website to complete your application for this position. Make yourself at home We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role. At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults. No agencies please.
May 01, 2024
Full time
Energy & Retrofit Partnership Officer Location : North of Tyne and homeworking Salary : £27,826 £31,061 per annum, pro rata Contract : Fixed term till March 2025 Hours: Full time hours and part time optional (3 days minimum per week) About us Groundwork works across the UK helping communities find practical solutions to the challenges they face. We provide training and create jobs, reduce energy use and waste, re-connect people with nature and transform whole neighbourhoods. Step by step we ll go on changing places and changing lives until everywhere is vibrant and green, every community is strong enough to shape its own destiny and everyone can reach their potential. About the role Working across Newcastle , Northumberland , and North Tyneside this post will support the delivery of the North of Tyne Combined Authority s One Stop Shop for Retrofit Advice (OSS). The One Stop Shop will help households progress with domestic energy retrofit by offering a trusted end-to-end solution. You will be a key resource in supporting the marketing and campaigns activities of the OSS to engage partners across our communities. Working with a team of Energy and Retrofit Advisors the Partnership Officer will develop networks and partnerships to help households pursuing domestic retrofit opportunities. They will attend ongoing Steering Group and delivery team meetings to ensure they are aware of all Shop activity and its effective coordination. The post will work closely with Local Authorities and the Combined Authority to ensure that domestic retrofit is recognised and delivered across the North of Tyne Area. A bit about you Our ideal candidate will have: Experience of community engagement and running community events/activities Experienced in successful partnership working Highly developed communication skills Excellent team player Strong motivation and a determination to provide excellent service to customers Commitment to equality and diversity It s a unique and challenging role that gives you the chance to make a difference to people s lives every day. This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service. Closing date: Midnight on Wednesday 8th May 2024 Interested? If you would like to find out more, please click the apply button . You will be directed to our website to complete your application for this position. Make yourself at home We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role. At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults. No agencies please.
Job Title: Neighbourhood Housing Officer Location: Lambeth Salary / Pay Rate: 170 Per day (Umbrella) Job Type: Temporary The Role We are currently seeking a Neighbourhood Housing Officer to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter. To support the Neighbourhood Housing Team deliver the Vulnerable Residents Offer. The Candidate Experience of tenancy management Knowledge of the current issues affecting local authorities and social housing Knowledge of housing management law and practice Experience of in a customer facing role, ideally in social housing field. How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; (url removed) or call me on; (phone number removed)
May 01, 2024
Seasonal
Job Title: Neighbourhood Housing Officer Location: Lambeth Salary / Pay Rate: 170 Per day (Umbrella) Job Type: Temporary The Role We are currently seeking a Neighbourhood Housing Officer to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter. To support the Neighbourhood Housing Team deliver the Vulnerable Residents Offer. The Candidate Experience of tenancy management Knowledge of the current issues affecting local authorities and social housing Knowledge of housing management law and practice Experience of in a customer facing role, ideally in social housing field. How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; (url removed) or call me on; (phone number removed)
Environmental Officer Location: Didsbury Salary: Band 3 - 29,286 to 32,216 per annum Full Time Hybrid and flexible working About Us Southway Housing Trust is a community based housing organisation committed to providing high quality services to the people and neighbourhoods that we work in. Southway Housing Trust is a "not-for-profit" landlord, based in Didsbury, managing and improving approximately 6,000 homes in South Manchester. At Southway Housing Trust we are inspired by our communities. We care about the people and neighbourhoods of South Manchester, are committed to constantly improving services, and work in partnership with our tenants so that we can be successful together. An exciting opportunity has arisen in the Environment Team for an Environmental Officer and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. The Roll We are proud of our green spaces and local environment, having been awarded Green Flag status for over 7 years. In this role you will be maintaining and improving our environmental service and championing the ecological benefits of our trees and hedge rows within our neighbourhoods. As our Environmental Officer you will be delivering a high-quality and excellent customer focused service, which includes: Inspecting our tree stock (often within our tenant's gardens). Dealing with land ownership and boundary enquiries. Inspecting communal land and alleyways. Tackling fly tipping issues. Attending neighbourhood walkabouts. To deliver the best possible service you will be required to collaborate with others internally and externally, adopting and promoting our One Team approach. To provide an efficient and effective service, using policies, procedures, and guidance notes as well as listening to and reflecting our Tenants Voice. Candidates We are seeking a passionate and motivated individual who has a good appreciation of the urban environment and how it relates to our social housing stock. The post holder will be expected to have written and verbal communication skills, be resilient, customer-focused and willing to work flexibly in a sometimes pressured and changing environment. To apply you will need to complete an expression of interest form, candidates will be required to attend an interview and take part in an assessment. Closing Date: Friday 10th May 12pm. Interviews & Assessments w/c 20th May For an informal discussion, please contact Michael Moriarty, Environmental Manager on (phone number removed). We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
May 01, 2024
Full time
Environmental Officer Location: Didsbury Salary: Band 3 - 29,286 to 32,216 per annum Full Time Hybrid and flexible working About Us Southway Housing Trust is a community based housing organisation committed to providing high quality services to the people and neighbourhoods that we work in. Southway Housing Trust is a "not-for-profit" landlord, based in Didsbury, managing and improving approximately 6,000 homes in South Manchester. At Southway Housing Trust we are inspired by our communities. We care about the people and neighbourhoods of South Manchester, are committed to constantly improving services, and work in partnership with our tenants so that we can be successful together. An exciting opportunity has arisen in the Environment Team for an Environmental Officer and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. The Roll We are proud of our green spaces and local environment, having been awarded Green Flag status for over 7 years. In this role you will be maintaining and improving our environmental service and championing the ecological benefits of our trees and hedge rows within our neighbourhoods. As our Environmental Officer you will be delivering a high-quality and excellent customer focused service, which includes: Inspecting our tree stock (often within our tenant's gardens). Dealing with land ownership and boundary enquiries. Inspecting communal land and alleyways. Tackling fly tipping issues. Attending neighbourhood walkabouts. To deliver the best possible service you will be required to collaborate with others internally and externally, adopting and promoting our One Team approach. To provide an efficient and effective service, using policies, procedures, and guidance notes as well as listening to and reflecting our Tenants Voice. Candidates We are seeking a passionate and motivated individual who has a good appreciation of the urban environment and how it relates to our social housing stock. The post holder will be expected to have written and verbal communication skills, be resilient, customer-focused and willing to work flexibly in a sometimes pressured and changing environment. To apply you will need to complete an expression of interest form, candidates will be required to attend an interview and take part in an assessment. Closing Date: Friday 10th May 12pm. Interviews & Assessments w/c 20th May For an informal discussion, please contact Michael Moriarty, Environmental Manager on (phone number removed). We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Muir Group Housing Association
March, Cambridgeshire
Tenancy Services Officer £16,560.59 + car allowance £1,901 5 hours pw Fenland, Cambridgeshire, but will have oversight of a supported scheme in Northampton Part Time - 17.5 hours per week About You Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. We re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You ll be able to: Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with our customers, colleagues and communities About our team: Our team is great (if we don t mind saying so ourselves!) we re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You ll be part of our new Customer Experience Directorate where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you ll be reporting to our Community Housing Manager - it s an exciting team to be part of, as we deliver our new corporate plan ambitions.
May 01, 2024
Full time
Tenancy Services Officer £16,560.59 + car allowance £1,901 5 hours pw Fenland, Cambridgeshire, but will have oversight of a supported scheme in Northampton Part Time - 17.5 hours per week About You Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. We re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You ll be able to: Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with our customers, colleagues and communities About our team: Our team is great (if we don t mind saying so ourselves!) we re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You ll be part of our new Customer Experience Directorate where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you ll be reporting to our Community Housing Manager - it s an exciting team to be part of, as we deliver our new corporate plan ambitions.
Neighbourhood Housing Officer An exceptional opportunity has arisen to join one of North West s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People . Location: Liverpool, Sefton, Wirral Salary: £33,986 Per Annum Neighbourhood Housing Officer Main Duties: Customers Be the key contact for customers, making Prima visible within our neighbourhoods. Respond to customer enquiries where a face-to-face visit is needed. Undertake support activities to customers so they can sustain their tenancies and ensure properties are kept in good condition, liaising with others when referrals or intervention are needed. Ensure all customer contacts are recorded and dealt with, customers views are listened to and resident involvement is encouraged, using this insight make recommendations for improvement. Tenancy Deliver a comprehensive housing management service. Let our homes to minimise rent loss and re-let costs and improve neighbourhood sustainability. Working with tenants to provide tenancy support and enable them to sustain their tenancies. Contribute to maintaining and improving the appearance of our neighbourhoods, carrying out enforcement actions where needed. Respond to and deal with reports of nuisance and ASB, to prevent escalation and ensure appropriate resolutions. Monitoring Service Charge contractor performance, including: , consulting with residents ,dealing with poor performance and assisting with the tendering process. Support other colleagues delivering customer facing services such as Income Officers, Customer Services Assistants, Surveyors, Scheme Managers and Cleaners as needed. Neighbourhoods Develop local neighbourhood knowledge to inform the development of Neighbourhood Plans, which respond to the opportunities and challenges in our neighbourhoods. Deliver Neighbourhood Plans and neighbourhood management actions, monitoring the impact of our work. Build local effective partnerships to improve services, training and work opportunities for tenants and identify development or service opportunities for Prima. Collaborate with compliance colleagues to manage any risks within the neighbourhood, to deliver safe and sustainable homes and neighbourhoods. Collaborate with the Community Cohesion Officer on projects relating to the neighbourhood To undertake any other duties to achieve personal, team and organisational objectives. Neighbourhood Housing Officer Person Requirements: Experience working in a Housing Officer role or experience of delivering housing management services in a registered provider (RP), not for profit or public-sector organisation. Good working knowledge of processes relating to different housing tenure types. Good knowledge of housing regulations/ law and associated practices. Experience of delivering face to face customer service with the ability to have honest conversations with customers. Experience of developing partnership working with support agencies, local authorities and community groups. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Good understanding of welfare reform. Experience of using ICT systems - , Customer Relationship Management systems and Microsoft office software. Educated to GCSE level or equivalent Relevant professional qualification or recognised degree is desirable Full driving licence and use of a car for work is essential Mobile working required Occasional working outside usual office hours To provide out of hours emergency support for the where required Undertake Health and safety and compliance duties as required Skills & Competencies for the role: Organised Analytical problem solving Adaptable Customer Focus Communication Relationship building Influencing Positive attitude to customers. Demonstrates drive and resilience. Self-starting and self-motivated. Does what it takes to get the right outcome. Confident Curious Supportive Neighbourhood Housing Officer Benefits- why work for us? Healthcare scheme Salary sacrifice scheme for qualifying staff Pension scheme 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period. 35-hour week Monday-Friday Fully flexible working arrangements hybrid working from the office and from home Free parking on site at Prima s two offices We strive to be an equal opportunities employer that values diversity and strives to achieve dignity at work. Whoever you are, you will be valued and respected . Prima Group is signed up to the Disability Confident Scheme and the Caring Business Charter. As such, we guarantee to interview all disabled applicants and those care experienced young people , who meet the minimum criteria for the vacancy. Please specify if you wish to considered under this scheme. If you wish to apply in a different format, I.e. a video, please visit our website to see how Work For Us Prima Group or (url removed)/work-for-us If you to be at the forefront of shaping Prima Group s ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group.
May 01, 2024
Full time
Neighbourhood Housing Officer An exceptional opportunity has arisen to join one of North West s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People . Location: Liverpool, Sefton, Wirral Salary: £33,986 Per Annum Neighbourhood Housing Officer Main Duties: Customers Be the key contact for customers, making Prima visible within our neighbourhoods. Respond to customer enquiries where a face-to-face visit is needed. Undertake support activities to customers so they can sustain their tenancies and ensure properties are kept in good condition, liaising with others when referrals or intervention are needed. Ensure all customer contacts are recorded and dealt with, customers views are listened to and resident involvement is encouraged, using this insight make recommendations for improvement. Tenancy Deliver a comprehensive housing management service. Let our homes to minimise rent loss and re-let costs and improve neighbourhood sustainability. Working with tenants to provide tenancy support and enable them to sustain their tenancies. Contribute to maintaining and improving the appearance of our neighbourhoods, carrying out enforcement actions where needed. Respond to and deal with reports of nuisance and ASB, to prevent escalation and ensure appropriate resolutions. Monitoring Service Charge contractor performance, including: , consulting with residents ,dealing with poor performance and assisting with the tendering process. Support other colleagues delivering customer facing services such as Income Officers, Customer Services Assistants, Surveyors, Scheme Managers and Cleaners as needed. Neighbourhoods Develop local neighbourhood knowledge to inform the development of Neighbourhood Plans, which respond to the opportunities and challenges in our neighbourhoods. Deliver Neighbourhood Plans and neighbourhood management actions, monitoring the impact of our work. Build local effective partnerships to improve services, training and work opportunities for tenants and identify development or service opportunities for Prima. Collaborate with compliance colleagues to manage any risks within the neighbourhood, to deliver safe and sustainable homes and neighbourhoods. Collaborate with the Community Cohesion Officer on projects relating to the neighbourhood To undertake any other duties to achieve personal, team and organisational objectives. Neighbourhood Housing Officer Person Requirements: Experience working in a Housing Officer role or experience of delivering housing management services in a registered provider (RP), not for profit or public-sector organisation. Good working knowledge of processes relating to different housing tenure types. Good knowledge of housing regulations/ law and associated practices. Experience of delivering face to face customer service with the ability to have honest conversations with customers. Experience of developing partnership working with support agencies, local authorities and community groups. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Good understanding of welfare reform. Experience of using ICT systems - , Customer Relationship Management systems and Microsoft office software. Educated to GCSE level or equivalent Relevant professional qualification or recognised degree is desirable Full driving licence and use of a car for work is essential Mobile working required Occasional working outside usual office hours To provide out of hours emergency support for the where required Undertake Health and safety and compliance duties as required Skills & Competencies for the role: Organised Analytical problem solving Adaptable Customer Focus Communication Relationship building Influencing Positive attitude to customers. Demonstrates drive and resilience. Self-starting and self-motivated. Does what it takes to get the right outcome. Confident Curious Supportive Neighbourhood Housing Officer Benefits- why work for us? Healthcare scheme Salary sacrifice scheme for qualifying staff Pension scheme 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period. 35-hour week Monday-Friday Fully flexible working arrangements hybrid working from the office and from home Free parking on site at Prima s two offices We strive to be an equal opportunities employer that values diversity and strives to achieve dignity at work. Whoever you are, you will be valued and respected . Prima Group is signed up to the Disability Confident Scheme and the Caring Business Charter. As such, we guarantee to interview all disabled applicants and those care experienced young people , who meet the minimum criteria for the vacancy. Please specify if you wish to considered under this scheme. If you wish to apply in a different format, I.e. a video, please visit our website to see how Work For Us Prima Group or (url removed)/work-for-us If you to be at the forefront of shaping Prima Group s ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group.
Scheme Manager An exceptional opportunity has arisen to join one of North West s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People . As a Scheme Manager you will deliver a first-class intensive housing management service, in an independent living scheme for people aged over 55, based within a local setting, operating within a performance management framework. Location: Liverpool waterfront Salary: £17,137 Per annum Scheme Manager Main Duties: To actively support and deliver against the Association s corporate objectives; To be aware of and assist the Association in delivering value for money services. Provide person centred intensive housing management services to customers living in our older persons independent living schemes. Signpost customers and families to appropriate support and care agencies for advice on guidance should their needs no longer be met by housing related services. Provide high quality, generic advice on all neighbourhood management services and processes Support colleagues within the Income Team to ensure that we maximise income collection, providing advice and guidance on debt management and welfare benefits to customers when necessary. Work with colleagues within the Voids Team to ensure all properties are let to minimise rent loss. Effectively diagnose and log responsive repairs. Effectively manage the building and associated communal services. Effectively manage the communal environment in relation to health and safety. Provide cover across all schemes, when required, for daily calls and occasional visits to the housebound during office closedowns. Contribute to the operations team in a drive for continuous service improvement in Customer Services to ensure the Association is a top quartile performer in all KPIs; Contribute to effectively embedding a customer service culture; Effectively monitor risk within the scheme and escalate incidents to the appropriate lead officer in a timely manner. Develop and promote a culture of engagement and involvement within the scheme by working with customers and colleagues to help shape the Prima service offer. Scheme Manager Person Requirements: Experience in a customer facing role. Experience of working in an older person's independent living environment Experience of lone working Ability to identify the support needs of tenants; to act accordingly in signposting to other agencies, including contacting emergency services if required. Knowledge of the network of care services available through various agencies Knowledge of welfare benefits GCSE Grade C or equivalent qualification in maths and English Skills & Competencies for the role: Strong commitment to customer service excellence. Demonstrates drive and resilience Proactive approach to work. Self-starting and self-motivated. Performance Focused. Focus on getting things done Organised Analytical problem solving Focused drive Team focus Customer Focus Communication Organisational Awareness Scheme Manager Benefits- why work for us? Healthcare scheme Salary sacrifice scheme for qualifying staff Pension scheme 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period. 35-hour week Monday-Friday Fully flexible working arrangements hybrid working from the office and from home Free parking on site at Prima s two offices We strive to be an equal opportunities employer that values diversity and strives to achieve dignity at work. Whoever you are, you will be valued and respected . Prima Group is signed up to the Disability Confident Scheme and the Caring Business Charter. As such, we guarantee to interview all disabled applicants and those care experienced young people , who meet the minimum criteria for the vacancy. Please specify if you wish to considered under this scheme. If you wish to apply in a different format, I.e. a video, please visit our website to see how Work For Us Prima Group or (url removed)/work-for-us If you to be at the forefront of shaping Prima Group s ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group.
May 01, 2024
Full time
Scheme Manager An exceptional opportunity has arisen to join one of North West s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People . As a Scheme Manager you will deliver a first-class intensive housing management service, in an independent living scheme for people aged over 55, based within a local setting, operating within a performance management framework. Location: Liverpool waterfront Salary: £17,137 Per annum Scheme Manager Main Duties: To actively support and deliver against the Association s corporate objectives; To be aware of and assist the Association in delivering value for money services. Provide person centred intensive housing management services to customers living in our older persons independent living schemes. Signpost customers and families to appropriate support and care agencies for advice on guidance should their needs no longer be met by housing related services. Provide high quality, generic advice on all neighbourhood management services and processes Support colleagues within the Income Team to ensure that we maximise income collection, providing advice and guidance on debt management and welfare benefits to customers when necessary. Work with colleagues within the Voids Team to ensure all properties are let to minimise rent loss. Effectively diagnose and log responsive repairs. Effectively manage the building and associated communal services. Effectively manage the communal environment in relation to health and safety. Provide cover across all schemes, when required, for daily calls and occasional visits to the housebound during office closedowns. Contribute to the operations team in a drive for continuous service improvement in Customer Services to ensure the Association is a top quartile performer in all KPIs; Contribute to effectively embedding a customer service culture; Effectively monitor risk within the scheme and escalate incidents to the appropriate lead officer in a timely manner. Develop and promote a culture of engagement and involvement within the scheme by working with customers and colleagues to help shape the Prima service offer. Scheme Manager Person Requirements: Experience in a customer facing role. Experience of working in an older person's independent living environment Experience of lone working Ability to identify the support needs of tenants; to act accordingly in signposting to other agencies, including contacting emergency services if required. Knowledge of the network of care services available through various agencies Knowledge of welfare benefits GCSE Grade C or equivalent qualification in maths and English Skills & Competencies for the role: Strong commitment to customer service excellence. Demonstrates drive and resilience Proactive approach to work. Self-starting and self-motivated. Performance Focused. Focus on getting things done Organised Analytical problem solving Focused drive Team focus Customer Focus Communication Organisational Awareness Scheme Manager Benefits- why work for us? Healthcare scheme Salary sacrifice scheme for qualifying staff Pension scheme 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period. 35-hour week Monday-Friday Fully flexible working arrangements hybrid working from the office and from home Free parking on site at Prima s two offices We strive to be an equal opportunities employer that values diversity and strives to achieve dignity at work. Whoever you are, you will be valued and respected . Prima Group is signed up to the Disability Confident Scheme and the Caring Business Charter. As such, we guarantee to interview all disabled applicants and those care experienced young people , who meet the minimum criteria for the vacancy. Please specify if you wish to considered under this scheme. If you wish to apply in a different format, I.e. a video, please visit our website to see how Work For Us Prima Group or (url removed)/work-for-us If you to be at the forefront of shaping Prima Group s ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group.
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
May 01, 2024
Seasonal
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
Rent Arrears Office Salary: £36,225 per annum Location: Trowbridge and surrounding areas Flexible working opportunities Permanent, Full time (37hrs) Closing date: 7th May 2024 Interview date: TBC We are seeking a dedicated and organised Senior Account Manager to manage a portfolio of rent arrears cases. As a key member in the organisation, you will play a vital role in ensuring the smooth operation within the income and money advice team. It has the following main responsibilities: Managing a portfolio of complex current rent debt cases. Working to prevent customers losing their homes and contributing to our neighbourhoods being a great place to live. Representing the organisation in Court, dealing with Solicitors, advocates and other agencies to secure the best outcome for Selwood Housing. Providing technical expertise in tenancy law and a good knowledge of income collection tools. Supporting colleagues to drive excellent customer service. What we need For this role you ll need to have the following skills and experience: Expertise in housing and tenancy law and approaches to rent arrears recovery for all tenancy types Proven track record in controlling rent arrears and driving them down Expertise and demonstrable knowledge of financial inclusion issues and how this can influence rent arrears recovery. Proven ability for monitoring casework, organising, and prioritising where necessary. Ability to maximise use of information technology to pursue aims and make decisions efficiently and effectively. Ability to deal with demanding and challenging people in difficult/sensitive situations and with enquiries from customers about financial matters in a fair and consistent way. Who we are Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have nearly 7,000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ over 300 staff from our offices in Trowbridge and Melksham. Please visit our website for further information. What we offer Our main benefits include; 27 days holiday plus bank holidays 2 paid gifted days; one for your birthday and one over Christmas Buy / sell up to 1 weeks holiday Life assurance Flexible working opportunities giving you flexibility on how long, where and when you work to support better customer service and promote a work/life balance. Competitive pension (you pay 4%, we pay 4% or choose to opt in to our enhanced pension scheme, where you pay 4%, we pay 9%) Cycle to work scheme Dress down Fridays (for office-based colleagues) The closing date of this advert is subject to change based on the volume of applications or the hiring timeline Who we are Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have 7000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ just over 300 employees from our offices in Trowbridge and Melksham.
May 01, 2024
Full time
Rent Arrears Office Salary: £36,225 per annum Location: Trowbridge and surrounding areas Flexible working opportunities Permanent, Full time (37hrs) Closing date: 7th May 2024 Interview date: TBC We are seeking a dedicated and organised Senior Account Manager to manage a portfolio of rent arrears cases. As a key member in the organisation, you will play a vital role in ensuring the smooth operation within the income and money advice team. It has the following main responsibilities: Managing a portfolio of complex current rent debt cases. Working to prevent customers losing their homes and contributing to our neighbourhoods being a great place to live. Representing the organisation in Court, dealing with Solicitors, advocates and other agencies to secure the best outcome for Selwood Housing. Providing technical expertise in tenancy law and a good knowledge of income collection tools. Supporting colleagues to drive excellent customer service. What we need For this role you ll need to have the following skills and experience: Expertise in housing and tenancy law and approaches to rent arrears recovery for all tenancy types Proven track record in controlling rent arrears and driving them down Expertise and demonstrable knowledge of financial inclusion issues and how this can influence rent arrears recovery. Proven ability for monitoring casework, organising, and prioritising where necessary. Ability to maximise use of information technology to pursue aims and make decisions efficiently and effectively. Ability to deal with demanding and challenging people in difficult/sensitive situations and with enquiries from customers about financial matters in a fair and consistent way. Who we are Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have nearly 7,000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ over 300 staff from our offices in Trowbridge and Melksham. Please visit our website for further information. What we offer Our main benefits include; 27 days holiday plus bank holidays 2 paid gifted days; one for your birthday and one over Christmas Buy / sell up to 1 weeks holiday Life assurance Flexible working opportunities giving you flexibility on how long, where and when you work to support better customer service and promote a work/life balance. Competitive pension (you pay 4%, we pay 4% or choose to opt in to our enhanced pension scheme, where you pay 4%, we pay 9%) Cycle to work scheme Dress down Fridays (for office-based colleagues) The closing date of this advert is subject to change based on the volume of applications or the hiring timeline Who we are Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have 7000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ just over 300 employees from our offices in Trowbridge and Melksham.
We are a local housing association with a strong commitment to put our customers at the heart of our business. We are embracing a period of transformation, and we need a leader who can help us to achieve our commitment to creating neighbourhoods where all our customers can thrive. We're looking for a new Chief Executive Officer who is not just a strategical thinker but a true advocate for our social purpose and our place in local communities. Someone who sees beyond our homes to the people within. Your vision will inspire our team, driving us towards our strategic objectives with a genuine commitment to social impact. Reporting to the Chair, the Chief Executive Officer is responsible to the Board for the vision, strategic direction, culture, effective leadership, development and performance of LHP against its strategic objectives. This is more than a leadership position; it's an opportunity to be part of something much greater. This isn't just an important time for LHP but for Lincolnshire as a whole - the region is on the cusp of development and opportunities that can shape the area for decades to come. We can be a big part of that. If you share our belief of putting the customer at the heart of our business, are driven by a desire to support and change lives and are ready to lead with integrity and a commitment to learning and growth, we would be delighted to hear from you. What is Lincolnshire Housing Partnership like to work for? We're a local housing association with our roots firmly fixed in communities across Lincolnshire. Many of our colleagues were born in the same areas that we serve, which gives our teams an additional sense of purpose to improve the lives of our customers. We're also committed to a values and behaviour-led culture that encourages both colleagues and customers to reach their full potential, as well as supporting each other on transformational journeys through the changing social housing landscape. What additional benefits will I get from working for Lincolnshire Housing Partnership? 30 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance A superb employer salary sacrifice pension scheme with up to 12% paid by LHP An employee wellbeing package worth up to £1,200 annually through our benefits partner Westfield Health Discounted Shopping Vouchers through Westfield Health Opportunities to learn new skills and knowledge through our fantastic corporate training programme Mental Health First Aiders across the business, let's be there for each other! To find out more, please visit the dedicated page on our website , where you will find our candidate application pack, including the role specification, key skills and attributes, the benefits and application process. If you still have questions after reading the pack, and would like a confidential discussion about your suitability, please contact Tom Neely from our recruitment partners, Neemar Search. Tagged as: association , chief executive officer , communities , customers , development , homes , housing , impact , leadership , lincolnshire , local , neighborhoods , opportunities , partnership , social purpose , strategy , support , transformation , vision , wellbeing
May 01, 2024
Full time
We are a local housing association with a strong commitment to put our customers at the heart of our business. We are embracing a period of transformation, and we need a leader who can help us to achieve our commitment to creating neighbourhoods where all our customers can thrive. We're looking for a new Chief Executive Officer who is not just a strategical thinker but a true advocate for our social purpose and our place in local communities. Someone who sees beyond our homes to the people within. Your vision will inspire our team, driving us towards our strategic objectives with a genuine commitment to social impact. Reporting to the Chair, the Chief Executive Officer is responsible to the Board for the vision, strategic direction, culture, effective leadership, development and performance of LHP against its strategic objectives. This is more than a leadership position; it's an opportunity to be part of something much greater. This isn't just an important time for LHP but for Lincolnshire as a whole - the region is on the cusp of development and opportunities that can shape the area for decades to come. We can be a big part of that. If you share our belief of putting the customer at the heart of our business, are driven by a desire to support and change lives and are ready to lead with integrity and a commitment to learning and growth, we would be delighted to hear from you. What is Lincolnshire Housing Partnership like to work for? We're a local housing association with our roots firmly fixed in communities across Lincolnshire. Many of our colleagues were born in the same areas that we serve, which gives our teams an additional sense of purpose to improve the lives of our customers. We're also committed to a values and behaviour-led culture that encourages both colleagues and customers to reach their full potential, as well as supporting each other on transformational journeys through the changing social housing landscape. What additional benefits will I get from working for Lincolnshire Housing Partnership? 30 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance A superb employer salary sacrifice pension scheme with up to 12% paid by LHP An employee wellbeing package worth up to £1,200 annually through our benefits partner Westfield Health Discounted Shopping Vouchers through Westfield Health Opportunities to learn new skills and knowledge through our fantastic corporate training programme Mental Health First Aiders across the business, let's be there for each other! To find out more, please visit the dedicated page on our website , where you will find our candidate application pack, including the role specification, key skills and attributes, the benefits and application process. If you still have questions after reading the pack, and would like a confidential discussion about your suitability, please contact Tom Neely from our recruitment partners, Neemar Search. Tagged as: association , chief executive officer , communities , customers , development , homes , housing , impact , leadership , lincolnshire , local , neighborhoods , opportunities , partnership , social purpose , strategy , support , transformation , vision , wellbeing
Tenancy Services Officer £16,560.59 + car allowance £1,901.81 - 17.5 hours pw Fenland, Cambridgeshire, but will have oversight of a supported scheme in Northampton Part Time - 17.5 hours per week Do you have the drive to make a difference by living our client's values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with their customers to maximise their quality of life. You'll work with their residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. They're looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving their communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You'll be able to: Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of their communities Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with their customers, colleagues and communities Closing Date: 9.00am on Monday 6th May 2024. Interviews will take place on week commencing 13th May 2024 (date to be confirmed) About their team: Their team is great! They're led by their Executive Director of Customer Experience. They work hard, support each other, and also like to have fun! You'll be part of their new Customer Experience Directorate - where you'll work as part of their Neighbourhood Teams who are led by their Assistant Director of Neighbourhoods and you'll be reporting to their Community Housing Manager - it's an exciting team to be part of, as they deliver their new corporate plan ambitions.
May 01, 2024
Full time
Tenancy Services Officer £16,560.59 + car allowance £1,901.81 - 17.5 hours pw Fenland, Cambridgeshire, but will have oversight of a supported scheme in Northampton Part Time - 17.5 hours per week Do you have the drive to make a difference by living our client's values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with their customers to maximise their quality of life. You'll work with their residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. They're looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving their communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You'll be able to: Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of their communities Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with their customers, colleagues and communities Closing Date: 9.00am on Monday 6th May 2024. Interviews will take place on week commencing 13th May 2024 (date to be confirmed) About their team: Their team is great! They're led by their Executive Director of Customer Experience. They work hard, support each other, and also like to have fun! You'll be part of their new Customer Experience Directorate - where you'll work as part of their Neighbourhood Teams who are led by their Assistant Director of Neighbourhoods and you'll be reporting to their Community Housing Manager - it's an exciting team to be part of, as they deliver their new corporate plan ambitions.
SNG Formerly Sovereign Housing Association
Christchurch, Dorset
We have an opportunity for a Locality Officer to join our team covering South Hampshire. You'll manage your own diary with a mix of working from home, office and out with our customers. The starting salary is £30,000 to £35,000 depending on your experience. Your role You'll be delivering a professional and high-quality mixed tenure service to our customers, using your knowledge and skills to resolve a range of housing management challenges. This could include anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding. You'll be an integral part of ensuring our neighbourhoods are safe, whilst listening to our customers needs and making changes when needed. You'll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for our customers. To be successful in this role you will have: The ability to proactively manage a complex caseload Strong communication skills with previous experience of working with customers in a demanding environment. Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate Previous experience, or a knowledge of delivering housing management services Experience of using computer systems, for example Microsoft Office The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies Some of the roles will involve line management responsibilities for our Scheme Officers operating in our Housing for Older People schemes. A full UK driving licence and access to your own transport. A DBS check will be undertaken for the successful candidate. What we can offer you As a member of the Localities Team you will be part of a friendly, dedicated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: £450 yearly flexible benefit pot to use against benefits of your choice Flexible working 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) A chance to buy or sell holiday as part of our flexible benefits package A generous pension scheme matching up to 12% Life cover as soon as you join us You will be a part of our Recognition scheme where you can be gifted retail vouchers A range of wellbeing discounts including Gym Memberships A wide selection of other benefits available About us We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG - an organisation that takes the best of both and makes it even better At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
May 01, 2024
Full time
We have an opportunity for a Locality Officer to join our team covering South Hampshire. You'll manage your own diary with a mix of working from home, office and out with our customers. The starting salary is £30,000 to £35,000 depending on your experience. Your role You'll be delivering a professional and high-quality mixed tenure service to our customers, using your knowledge and skills to resolve a range of housing management challenges. This could include anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding. You'll be an integral part of ensuring our neighbourhoods are safe, whilst listening to our customers needs and making changes when needed. You'll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for our customers. To be successful in this role you will have: The ability to proactively manage a complex caseload Strong communication skills with previous experience of working with customers in a demanding environment. Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate Previous experience, or a knowledge of delivering housing management services Experience of using computer systems, for example Microsoft Office The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies Some of the roles will involve line management responsibilities for our Scheme Officers operating in our Housing for Older People schemes. A full UK driving licence and access to your own transport. A DBS check will be undertaken for the successful candidate. What we can offer you As a member of the Localities Team you will be part of a friendly, dedicated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: £450 yearly flexible benefit pot to use against benefits of your choice Flexible working 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) A chance to buy or sell holiday as part of our flexible benefits package A generous pension scheme matching up to 12% Life cover as soon as you join us You will be a part of our Recognition scheme where you can be gifted retail vouchers A range of wellbeing discounts including Gym Memberships A wide selection of other benefits available About us We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG - an organisation that takes the best of both and makes it even better At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
Neighbourhood Coordinator - 6 month contract Peterborough Salary: Up to £24,500 Hyde is looking to recruit two Neighbourhood Coordinators. Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community. As a Neighbourhood Coordinator at Hyde, you will be working within the Specialist Housing team; coordinating / scheduling site visits for the neighbourhoods and specialist housing functions. This includes property inspections, addressing safety issues and engaging with residents. Responsibilities Collaborate with Officers and Managers to ensure efficient allocation of resources and timely completion of site visits. Identify the most logical route to reduce travel time between appointments. Maintain a comprehensive schedule of visits, ensuring Officers and Managers are informed of their appointments and any changes. Liaising with Customers to arrange and rearrange appointments if required. Compile and maintain accurate and organised records for site visits, inspections, complaints, and resolutions. Skills and Experience Previous administration / scheduling experience. The ability to use MS Office packages including Word, Excel, and PowerPoint. A keen eye for detail. Strong organisational skills, with the ability to manage schedules, appointments, and respond to changing priorities to ensure all deadlines are met. Excellent communication skills, with the ability to interact with diverse stakeholders. Good team working skills. Benefits A fantastic pension Life assurance Great holidays An award-winning flexible benefits package. Volunteering days Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.
May 01, 2024
Full time
Neighbourhood Coordinator - 6 month contract Peterborough Salary: Up to £24,500 Hyde is looking to recruit two Neighbourhood Coordinators. Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community. As a Neighbourhood Coordinator at Hyde, you will be working within the Specialist Housing team; coordinating / scheduling site visits for the neighbourhoods and specialist housing functions. This includes property inspections, addressing safety issues and engaging with residents. Responsibilities Collaborate with Officers and Managers to ensure efficient allocation of resources and timely completion of site visits. Identify the most logical route to reduce travel time between appointments. Maintain a comprehensive schedule of visits, ensuring Officers and Managers are informed of their appointments and any changes. Liaising with Customers to arrange and rearrange appointments if required. Compile and maintain accurate and organised records for site visits, inspections, complaints, and resolutions. Skills and Experience Previous administration / scheduling experience. The ability to use MS Office packages including Word, Excel, and PowerPoint. A keen eye for detail. Strong organisational skills, with the ability to manage schedules, appointments, and respond to changing priorities to ensure all deadlines are met. Excellent communication skills, with the ability to interact with diverse stakeholders. Good team working skills. Benefits A fantastic pension Life assurance Great holidays An award-winning flexible benefits package. Volunteering days Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.
Job Title: Technical Officer (Disrepair) LondonContract Type: PermanentSalary: £47,905Working Hours: 35 hours per weekWorking Pattern: Monday - Friday, Hybrid Location: Arlington, LondonIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Technical OfficerYou will be responsible for ensuring effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. You will also support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition.About youWe are looking for someone with Thorough understanding of housing condition legislation, including disrepair and FFSSA Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Effective contract management skills. Experience of undertaking site visits including post inspections and identification of building defects. Why Riverside?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
May 01, 2024
Full time
Job Title: Technical Officer (Disrepair) LondonContract Type: PermanentSalary: £47,905Working Hours: 35 hours per weekWorking Pattern: Monday - Friday, Hybrid Location: Arlington, LondonIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Technical OfficerYou will be responsible for ensuring effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. You will also support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition.About youWe are looking for someone with Thorough understanding of housing condition legislation, including disrepair and FFSSA Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Effective contract management skills. Experience of undertaking site visits including post inspections and identification of building defects. Why Riverside?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
Job Title: Senior Housing Manager Location: Rudgeway, Bristol Salary: £50,000 per annum Job Type : Permanent, Full Time (Applicants wishing to work reduced hours should contact us for an informal discussion) We're looking for an experienced social housing professional to take on a leadership role in our Housing Association. The successful candidate will work with us to deliver a high-quality housing and neighbourhood management service. You will be part of a team designed to better support our customers and colleagues, to help us ensure regulatory compliance and continuous improvement in the standard of customer service and housing management across the organisation. The Role: Lead and manage your team to deliver exceptional customer service to our residents Be responsible for delivery and reporting of organisational performance against key indicators, including arrears, void loss, ASB resolution, and customer satisfaction Develop and facilitate team adherence to policies and procedures that deliver value for money and ensure compliance with best practice, regulatory and statutory requirements Lead on tenancy matters, providing the Housing Team and other teams in the organisation with expert advice and case management support What you will need to be successful: Significant experience working in social housing, including management of a variety of tenures Experience of line management/leadership An ability to place the customer front and centre of service delivery while operating within legislative and regulatory requirements Knowledge of the legislative and regulatory framework underpinning the social housing sector We will support you to continue your leadership and management journey and will provide coaching, support and accredited training for the successful applicant. We are continuously developing our inclusive, values driven culture that embraces the diversity of our colleagues and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Benefits: A great inclusive and values led culture that invests in your learning and development 25 days annual holiday rising to 30 days Paid day off for your birthday Optional one day volunteer leave Flexible working Access to training and career development through Elim Skills Academy Company pension Life Assurance Annual organisational performance bonus Health cash plan, including discounts to a wide range of shops and services. Free onsite car parking Full details of benefits, culture and values on our website. You will also find colleague stories, sharing what it's like working for us. About Elim: Elim is a charitable social landlord based in Bristol with a vision 'to meet housing need and deliver homes that change people's lives' . This ambition is present in everything we do. We have around 900 homes located across South West England, the Birmingham area and Wales, and we provide homes for social or affordable rent across each of these areas. We provide homes for shared ownership in South West England, and are one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester. We offer a diverse and inclusive culture in line with our Elim CARES Values. These were created in partnership with our customers, colleagues, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C Customers First - Customers are at the heart of our services and decision making A Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes, and do what we say we will R Results - We work hard and deliver great results for our customers and for Elim E Everyone's view matters - We listen to understand, improve, and build our services S Supportive - We tackle challenges head on and inspire each other to achieve our potential How to apply: For more details and to apply please visit our website. We want to ensure our recruitment process accessible for any applicant interested in a career at Elim. Closing Date: 9am, 13th May 2024 Interview Date: Interviews will be held until 17th May 2024. Candidates with experience of: Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Manager, Senior Housing Officer, Housing Services, Customer Housing Officer, Social Housing Manager, Supported Housing Officer, Senior Social Housing Worker, Social Housing Manager will be considered.
May 01, 2024
Full time
Job Title: Senior Housing Manager Location: Rudgeway, Bristol Salary: £50,000 per annum Job Type : Permanent, Full Time (Applicants wishing to work reduced hours should contact us for an informal discussion) We're looking for an experienced social housing professional to take on a leadership role in our Housing Association. The successful candidate will work with us to deliver a high-quality housing and neighbourhood management service. You will be part of a team designed to better support our customers and colleagues, to help us ensure regulatory compliance and continuous improvement in the standard of customer service and housing management across the organisation. The Role: Lead and manage your team to deliver exceptional customer service to our residents Be responsible for delivery and reporting of organisational performance against key indicators, including arrears, void loss, ASB resolution, and customer satisfaction Develop and facilitate team adherence to policies and procedures that deliver value for money and ensure compliance with best practice, regulatory and statutory requirements Lead on tenancy matters, providing the Housing Team and other teams in the organisation with expert advice and case management support What you will need to be successful: Significant experience working in social housing, including management of a variety of tenures Experience of line management/leadership An ability to place the customer front and centre of service delivery while operating within legislative and regulatory requirements Knowledge of the legislative and regulatory framework underpinning the social housing sector We will support you to continue your leadership and management journey and will provide coaching, support and accredited training for the successful applicant. We are continuously developing our inclusive, values driven culture that embraces the diversity of our colleagues and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Benefits: A great inclusive and values led culture that invests in your learning and development 25 days annual holiday rising to 30 days Paid day off for your birthday Optional one day volunteer leave Flexible working Access to training and career development through Elim Skills Academy Company pension Life Assurance Annual organisational performance bonus Health cash plan, including discounts to a wide range of shops and services. Free onsite car parking Full details of benefits, culture and values on our website. You will also find colleague stories, sharing what it's like working for us. About Elim: Elim is a charitable social landlord based in Bristol with a vision 'to meet housing need and deliver homes that change people's lives' . This ambition is present in everything we do. We have around 900 homes located across South West England, the Birmingham area and Wales, and we provide homes for social or affordable rent across each of these areas. We provide homes for shared ownership in South West England, and are one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester. We offer a diverse and inclusive culture in line with our Elim CARES Values. These were created in partnership with our customers, colleagues, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C Customers First - Customers are at the heart of our services and decision making A Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes, and do what we say we will R Results - We work hard and deliver great results for our customers and for Elim E Everyone's view matters - We listen to understand, improve, and build our services S Supportive - We tackle challenges head on and inspire each other to achieve our potential How to apply: For more details and to apply please visit our website. We want to ensure our recruitment process accessible for any applicant interested in a career at Elim. Closing Date: 9am, 13th May 2024 Interview Date: Interviews will be held until 17th May 2024. Candidates with experience of: Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Manager, Senior Housing Officer, Housing Services, Customer Housing Officer, Social Housing Manager, Supported Housing Officer, Senior Social Housing Worker, Social Housing Manager will be considered.
Salary: £35,277 - £41,069 per annum pro rata Location: Leatherhead - Dorset House Hours: 36 per week Contract Type: 4 months Fixed Term Contract / Secondment We are looking for a confident, customer focused Neighbourhood Response Officer to join our busy and dynamic team in Leatherhead. In a nutshell, you'll provide a frontline service to ensure our estates are places that our residents want to live, you'll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour. What you'll be doing Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. What you'll need We're looking for confident and resilient individuals with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies and also be confident working alone.?You'll have experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions. Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave. If this sounds like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates? Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working?for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Thursday 2nd May 2024 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role with a base location at our offices in Leatherhead. This role involves frequent travel across Surrey and the South region, access to a vehicle is essential for this position. Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Clarion Housing Group Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.? We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
May 01, 2024
Full time
Salary: £35,277 - £41,069 per annum pro rata Location: Leatherhead - Dorset House Hours: 36 per week Contract Type: 4 months Fixed Term Contract / Secondment We are looking for a confident, customer focused Neighbourhood Response Officer to join our busy and dynamic team in Leatherhead. In a nutshell, you'll provide a frontline service to ensure our estates are places that our residents want to live, you'll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour. What you'll be doing Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. What you'll need We're looking for confident and resilient individuals with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies and also be confident working alone.?You'll have experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions. Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave. If this sounds like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates? Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working?for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Thursday 2nd May 2024 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role with a base location at our offices in Leatherhead. This role involves frequent travel across Surrey and the South region, access to a vehicle is essential for this position. Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Clarion Housing Group Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.? We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Neighbourhood Housing Team Leader (£41,304 per annum, full time, permanent) Job Role We are seeking a Team Leader to provide effective housing management services to our customers and provide support to the Neighbourhood Housing Managers with day-to-day enquiries. You will manage a small team of Neighbourhood Housing Officers, as well as your own designated patch. We are looking for someone with extensive experience in housing management, ideally with a social landlord as you will be required to provide technical and housing management advice. You should also have previous people management experience to provide effective team leadership as well as excellent IT skills enabling you to use our housing management system. For further information about the role, please read the job description, which is available on the careers section of our website. About Us At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do things from delivering on our promises , working with honesty, integrity , and flexibility, showing compassion and self-awareness , as well as a commitment to learning and equally important working hard and having fun . Benefits We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package. Location Details The role will be based in our Sevenoaks Office, however we offer a flexible approach to hybrid working. Hours 37 hours per week, 8.45am to 5.15pm Monday to Thursday and 8.45am to 4.45pm on Friday. You will also be required to provide an Emergency Out Of Hours Emergency Housing Contact Service for weekly periods on a rota basis. Application Information We will only consider applications submitted with a full CV and completed supporting statement. Advert Closing Date: 9am Tuesday 7 May 2024 Interview Date: 15 & 16 May 2024
May 01, 2024
Full time
Neighbourhood Housing Team Leader (£41,304 per annum, full time, permanent) Job Role We are seeking a Team Leader to provide effective housing management services to our customers and provide support to the Neighbourhood Housing Managers with day-to-day enquiries. You will manage a small team of Neighbourhood Housing Officers, as well as your own designated patch. We are looking for someone with extensive experience in housing management, ideally with a social landlord as you will be required to provide technical and housing management advice. You should also have previous people management experience to provide effective team leadership as well as excellent IT skills enabling you to use our housing management system. For further information about the role, please read the job description, which is available on the careers section of our website. About Us At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do things from delivering on our promises , working with honesty, integrity , and flexibility, showing compassion and self-awareness , as well as a commitment to learning and equally important working hard and having fun . Benefits We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package. Location Details The role will be based in our Sevenoaks Office, however we offer a flexible approach to hybrid working. Hours 37 hours per week, 8.45am to 5.15pm Monday to Thursday and 8.45am to 4.45pm on Friday. You will also be required to provide an Emergency Out Of Hours Emergency Housing Contact Service for weekly periods on a rota basis. Application Information We will only consider applications submitted with a full CV and completed supporting statement. Advert Closing Date: 9am Tuesday 7 May 2024 Interview Date: 15 & 16 May 2024
Job Title: Employment & Training Officer Contract Type: Permanent Salary: £29,354.39 (£32,165.55 is achieved after 12 months successful performance in the role) Working Hours: Full-Time 35 hours Working Pattern: Monday - Friday Location: Carlisle, Cumbria (Hybrid) For your application to be considered please attach a current CV and cover letter. Applications may close before the deadline, so please apply early to avoid disappointment. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.? Application Process: If you share our values and are excited about making a significant impact as the Employment & Training Officer, we encourage you to apply with your CV and cover letter.? We encourage you to apply even if you don't?meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience. This role also falls under our Ethnic Diversity guaranteed?interview scheme. If you are Ethnically Diverse and demonstrate?you meet the minimum criteria?for the role you will be guaranteed an interview. The difference you will make as a Employment & Training Officer As Employment & Training Officer you will deliver a quality, effective Employment & Training service to customers. Working in collaboration with partner organisations to develop and promote training opportunities that will empower people within a geographical area to overcome their barriers to employment. Providing our customers with the essential skills to access the job market, achieve their career aspirations and sustain their tenancy with Riverside. You will manage a caseload of customers delivering employment, training, skills and volunteering activities within a specified area. About you We are looking for someone with: Excellent written and verbal communication skills and the ability to communicate effectively with people from a wide range of backgrounds. Ability to work autonomously and a can-do attitude Experience of seeking best practice to drive continuous improvements. Ability to manage and prioritise own workload to achieve personal and team targets Experience of providing information, advice and guidance for customers seeking to move into employment, training, and related opportunities, including those experiencing significant barriers to employment and training; including young people, lone parents and those who have not worked for some time Understanding and knowledge of confidentiality, date protection and equality and diversity Awareness of the importance of health and safety issues GCSE in Maths and English Valid Driving License with access to a vehicle for business use Desirable Knowledge of welfare benefits IAG or CIAG professional qualification or equivalent experience Role Profile Publicise the Employment and Training service to our customers, external partners agencies and internal stakeholders. Maintain and develop collaboration of the two-way referral process with colleagues in housing, income management team, and other internal stakeholders to support sustainable tenancies. Provide an outreach programme in priority areas to engage with customers offering a holistic service that meets their individual needs. Scope opportunities for training, skills development and volunteering that could lead to employment with supply chain and local employers.Attend local job fair/recruitment events to promote Riverside Employment and Training offer, maximise referrals from 3 rd parties and gain potential opportunities for the caseload of customers. Work with Asset services and procurement to ensure we maximise employment, training and volunteering opportunities within the contracts we award as well as ensuring monitoring systems are in place to track delivery. Work with partner agencies, colleges, adult education and other training services to develop training programmes and apprenticeships for customers. Complete customer registration and diagnostic assessment to identify barriers, training and skills needs to create and develop a SMART action plan to support achievement of customer goals. Work collaboratively with partners and support agencies in the local area for which customers can be referred to for training and work-related activities to personally develop and enhance chance of opportunity to secure employment. Maintain a caseload of customers ensuring confidential case records support the customer journey and recorded within required systems. Working to KPIs and targets recording and monitoring performance.Ensure service
May 01, 2024
Full time
Job Title: Employment & Training Officer Contract Type: Permanent Salary: £29,354.39 (£32,165.55 is achieved after 12 months successful performance in the role) Working Hours: Full-Time 35 hours Working Pattern: Monday - Friday Location: Carlisle, Cumbria (Hybrid) For your application to be considered please attach a current CV and cover letter. Applications may close before the deadline, so please apply early to avoid disappointment. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.? Application Process: If you share our values and are excited about making a significant impact as the Employment & Training Officer, we encourage you to apply with your CV and cover letter.? We encourage you to apply even if you don't?meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience. This role also falls under our Ethnic Diversity guaranteed?interview scheme. If you are Ethnically Diverse and demonstrate?you meet the minimum criteria?for the role you will be guaranteed an interview. The difference you will make as a Employment & Training Officer As Employment & Training Officer you will deliver a quality, effective Employment & Training service to customers. Working in collaboration with partner organisations to develop and promote training opportunities that will empower people within a geographical area to overcome their barriers to employment. Providing our customers with the essential skills to access the job market, achieve their career aspirations and sustain their tenancy with Riverside. You will manage a caseload of customers delivering employment, training, skills and volunteering activities within a specified area. About you We are looking for someone with: Excellent written and verbal communication skills and the ability to communicate effectively with people from a wide range of backgrounds. Ability to work autonomously and a can-do attitude Experience of seeking best practice to drive continuous improvements. Ability to manage and prioritise own workload to achieve personal and team targets Experience of providing information, advice and guidance for customers seeking to move into employment, training, and related opportunities, including those experiencing significant barriers to employment and training; including young people, lone parents and those who have not worked for some time Understanding and knowledge of confidentiality, date protection and equality and diversity Awareness of the importance of health and safety issues GCSE in Maths and English Valid Driving License with access to a vehicle for business use Desirable Knowledge of welfare benefits IAG or CIAG professional qualification or equivalent experience Role Profile Publicise the Employment and Training service to our customers, external partners agencies and internal stakeholders. Maintain and develop collaboration of the two-way referral process with colleagues in housing, income management team, and other internal stakeholders to support sustainable tenancies. Provide an outreach programme in priority areas to engage with customers offering a holistic service that meets their individual needs. Scope opportunities for training, skills development and volunteering that could lead to employment with supply chain and local employers.Attend local job fair/recruitment events to promote Riverside Employment and Training offer, maximise referrals from 3 rd parties and gain potential opportunities for the caseload of customers. Work with Asset services and procurement to ensure we maximise employment, training and volunteering opportunities within the contracts we award as well as ensuring monitoring systems are in place to track delivery. Work with partner agencies, colleges, adult education and other training services to develop training programmes and apprenticeships for customers. Complete customer registration and diagnostic assessment to identify barriers, training and skills needs to create and develop a SMART action plan to support achievement of customer goals. Work collaboratively with partners and support agencies in the local area for which customers can be referred to for training and work-related activities to personally develop and enhance chance of opportunity to secure employment. Maintain a caseload of customers ensuring confidential case records support the customer journey and recorded within required systems. Working to KPIs and targets recording and monitoring performance.Ensure service
Job Title: Corporate Complaints Officer Contract Type: Permanent Salary : £33,485 - £36,575 Working Hours: 35 hours Per Week Working Pattern: Monday to Friday Location: Arlington, London - Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Corporate Complaints Officer The Corporate Complaints & Insight Coordinator role is pivotal to the success of delivering a first-class customer experience at One Housing. This role is central to the seamless management and delivery of the overall complaints & Insight function. As brand ambassador for the team, you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces continuous service improvement. About You You will have experience working within a complaint's environment and in report and letter writing. Why Riverside? One Housing is part of Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment.
May 01, 2024
Full time
Job Title: Corporate Complaints Officer Contract Type: Permanent Salary : £33,485 - £36,575 Working Hours: 35 hours Per Week Working Pattern: Monday to Friday Location: Arlington, London - Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Corporate Complaints Officer The Corporate Complaints & Insight Coordinator role is pivotal to the success of delivering a first-class customer experience at One Housing. This role is central to the seamless management and delivery of the overall complaints & Insight function. As brand ambassador for the team, you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces continuous service improvement. About You You will have experience working within a complaint's environment and in report and letter writing. Why Riverside? One Housing is part of Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment.
Job Title: Housing Officer Contract Type: Permanent Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: 5 days per week including alternate weekends and some bank holidays Location: Bracken Court, Leeds For your application to be considered please ensure you attach a current CV and cover letter. Applications may close before the deadline, so please apply early to avoid disappointment. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Application Process: If you share our values and are excited about making a significant impact as a Housing Officer, we encourage you to apply with your CV and cover letter. We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience. The difference you will make as a Housing Officer This role is based at Bracken Court in Leeds.Bracken Court contains 50 units and tenants stay for an average of between 6 months to 1 year.We provide a Housing Management service to assist move on and make tenants ready for permanent accommodation.You will work as part of a committed team and undertake a range of tasks to deliver an outstanding housing management service across several property types, ensuring you are always putting the customer first. About You We are looking for someone with: A friendly and positive can-do attitude Experience in customer facing roles delivering excellent customer service Strong administration & IT skills including report and assessment writing using Microsoft Office Excellent communication skills both written and verbally Ability to work under pressure in challenging situations Strong attention to detail with analytical skills An interest in the UK Benefits System and Housing & Immigration Law An open mind who is willing to develop and learn new skills Customer Service background An interest in Housing and Housing Law, UK benefits, increasingly Immigration and Immigration Law Ideally the role holder will have a driving licence as the role may require travel across West Yorkshire. Business mileage is reimbursed in line with Riverside policy. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-letReport and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliantLiaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirementsUndertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspectionsProactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service ManagersPrepare files and case notes in readiness for courtDeliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefitsWork directly with customers to monitor or reduce issues of anti-social behaviour within the serviceMeet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housingEnsure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures
May 01, 2024
Full time
Job Title: Housing Officer Contract Type: Permanent Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: 5 days per week including alternate weekends and some bank holidays Location: Bracken Court, Leeds For your application to be considered please ensure you attach a current CV and cover letter. Applications may close before the deadline, so please apply early to avoid disappointment. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Application Process: If you share our values and are excited about making a significant impact as a Housing Officer, we encourage you to apply with your CV and cover letter. We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience. The difference you will make as a Housing Officer This role is based at Bracken Court in Leeds.Bracken Court contains 50 units and tenants stay for an average of between 6 months to 1 year.We provide a Housing Management service to assist move on and make tenants ready for permanent accommodation.You will work as part of a committed team and undertake a range of tasks to deliver an outstanding housing management service across several property types, ensuring you are always putting the customer first. About You We are looking for someone with: A friendly and positive can-do attitude Experience in customer facing roles delivering excellent customer service Strong administration & IT skills including report and assessment writing using Microsoft Office Excellent communication skills both written and verbally Ability to work under pressure in challenging situations Strong attention to detail with analytical skills An interest in the UK Benefits System and Housing & Immigration Law An open mind who is willing to develop and learn new skills Customer Service background An interest in Housing and Housing Law, UK benefits, increasingly Immigration and Immigration Law Ideally the role holder will have a driving licence as the role may require travel across West Yorkshire. Business mileage is reimbursed in line with Riverside policy. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-letReport and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliantLiaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirementsUndertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspectionsProactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service ManagersPrepare files and case notes in readiness for courtDeliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefitsWork directly with customers to monitor or reduce issues of anti-social behaviour within the serviceMeet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housingEnsure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures