Income Officer Liverpool £31,650 per annum (FTE) Permanent Full Time and Part Opportunities Available We are currently recruiting for a Full Time and Part Time Income Officer. As a Full Time Income Officer you will work 37 hours per week and Part Time will be 18.5 hours per week. If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you. You will need to have an eye for detail, be good at solving problems and be a great team player but most of all be passionate about providing exceptional customer service. If this is you, we would love to hear from you. This is an important role in which you will: Manage a case load of customers' accounts to meet service demands. Applying Torus arrears policy and procedures in a fair and consistent manner to maximise collection and improve performance against agreed key performance indicators. Contact customers to discuss the rent account over the phone and when required at the customers home. Respond to enquiries, requests for assistance, guidance or advice from Torus customers on welfare benefits, money management, debt. Making appropriate referrals to Torus Foundation for assistance with employment skills, health and wellbeing and other third parties. Carry out basic benefit calculations and, if required, assist Torus customers to make a claim for housing benefit or Universal Credit. Develop effective relationships both internal and external which ensure the delivery of the team's objectives. To be successful in this role you will: Be confident to use a wide range of computer packages to update customers accounts. Have experience of income management and enforcement or debt collection experience. Have experience of case management, including analysing customer accounts, being able to problem solve and keep accurate records by updating computer systems. Be confident and have experience of dealing with members of the public and have excellent written and oral communication skills, you will be speaking to customers both over the phone and in person. Have the skills to be able to engage with team members, customers and external partners to build relationships based on honesty, trust, mutual respect and integrity to inspire confidence and respect. Be organised, self-driven and motivated and be able to prioritise your own workload to ensure performance target are achieved. Be a great team player to ensure Torus meets rent collection targets and delivers first class customer service. PLEASE NOTE: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; Right to work verification Qualification certificate check 2x Completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Happy to Talk Flexible Working
May 16, 2024
Full time
Income Officer Liverpool £31,650 per annum (FTE) Permanent Full Time and Part Opportunities Available We are currently recruiting for a Full Time and Part Time Income Officer. As a Full Time Income Officer you will work 37 hours per week and Part Time will be 18.5 hours per week. If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you. You will need to have an eye for detail, be good at solving problems and be a great team player but most of all be passionate about providing exceptional customer service. If this is you, we would love to hear from you. This is an important role in which you will: Manage a case load of customers' accounts to meet service demands. Applying Torus arrears policy and procedures in a fair and consistent manner to maximise collection and improve performance against agreed key performance indicators. Contact customers to discuss the rent account over the phone and when required at the customers home. Respond to enquiries, requests for assistance, guidance or advice from Torus customers on welfare benefits, money management, debt. Making appropriate referrals to Torus Foundation for assistance with employment skills, health and wellbeing and other third parties. Carry out basic benefit calculations and, if required, assist Torus customers to make a claim for housing benefit or Universal Credit. Develop effective relationships both internal and external which ensure the delivery of the team's objectives. To be successful in this role you will: Be confident to use a wide range of computer packages to update customers accounts. Have experience of income management and enforcement or debt collection experience. Have experience of case management, including analysing customer accounts, being able to problem solve and keep accurate records by updating computer systems. Be confident and have experience of dealing with members of the public and have excellent written and oral communication skills, you will be speaking to customers both over the phone and in person. Have the skills to be able to engage with team members, customers and external partners to build relationships based on honesty, trust, mutual respect and integrity to inspire confidence and respect. Be organised, self-driven and motivated and be able to prioritise your own workload to ensure performance target are achieved. Be a great team player to ensure Torus meets rent collection targets and delivers first class customer service. PLEASE NOTE: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; Right to work verification Qualification certificate check 2x Completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Happy to Talk Flexible Working
Income Officer Salary: £31,650 per annum Location - Warrington Permanent The Vacancy If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you. You will need to have an eye for detail, be good at solving problems and be a great team player but most of all be passionate about providing exceptional customer service. If this is you, we would love to hear from you. This is an important role in which you will: Manage a case load of customers' accounts to meet service demands. Applying Torus arrears policy and procedures in a fair and consistent manner to maximise collection and improve performance against agreed key performance indicators. Contact customers to discuss the rent account over the phone and when required at the customers home. Respond to enquiries, requests for assistance, guidance or advice from Torus customers on welfare benefit, money management, debt. Making appropriate referrals to Torus Foundation for assistance with employment skills, health and wellbeing and other third parties. Carry out basic benefit calculations and, if required, assist Torus customers to make a claim for housing benefit or Universal Credit. Develop effective relationships both internal and external which ensure the delivery of the team's objectives. To be successful in this role you will: Be confident to use a wide range of computer packages to update customers accounts. Have experience of income management and enforcement or debt collection experience. Have experience of case management, including analysing customer accounts, being able to problem solve and keep accurate records by updating computer systems. Be confident and have experience of dealing with members of the public and have excellent written and oral communication skills, you will be speaking to customers both over the phone and in person. Have the skills to be able to engage with team members, customers and external partners to build relationships based on honesty, trust, mutual respect and integrity to inspire confidence and respect. Be organised, self-driven and motivated and be able to prioritise your own workload to ensure performance target are achieved. Be a great team player to ensure Torus meets rent collection targets and delivers first class customer service. PLEASE NOTE: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; Right to work verification Qualification certificate check 2x Completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Happy to Talk Flexible Working
May 16, 2024
Full time
Income Officer Salary: £31,650 per annum Location - Warrington Permanent The Vacancy If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you. You will need to have an eye for detail, be good at solving problems and be a great team player but most of all be passionate about providing exceptional customer service. If this is you, we would love to hear from you. This is an important role in which you will: Manage a case load of customers' accounts to meet service demands. Applying Torus arrears policy and procedures in a fair and consistent manner to maximise collection and improve performance against agreed key performance indicators. Contact customers to discuss the rent account over the phone and when required at the customers home. Respond to enquiries, requests for assistance, guidance or advice from Torus customers on welfare benefit, money management, debt. Making appropriate referrals to Torus Foundation for assistance with employment skills, health and wellbeing and other third parties. Carry out basic benefit calculations and, if required, assist Torus customers to make a claim for housing benefit or Universal Credit. Develop effective relationships both internal and external which ensure the delivery of the team's objectives. To be successful in this role you will: Be confident to use a wide range of computer packages to update customers accounts. Have experience of income management and enforcement or debt collection experience. Have experience of case management, including analysing customer accounts, being able to problem solve and keep accurate records by updating computer systems. Be confident and have experience of dealing with members of the public and have excellent written and oral communication skills, you will be speaking to customers both over the phone and in person. Have the skills to be able to engage with team members, customers and external partners to build relationships based on honesty, trust, mutual respect and integrity to inspire confidence and respect. Be organised, self-driven and motivated and be able to prioritise your own workload to ensure performance target are achieved. Be a great team player to ensure Torus meets rent collection targets and delivers first class customer service. PLEASE NOTE: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; Right to work verification Qualification certificate check 2x Completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Happy to Talk Flexible Working
Job Title : Early Intervention Officer Contract Type : Permanent Salary : £25,578 per annum (£26,842 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday 10:30am - 6pm Location : Carlisle If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as an Early Intervention Officer The role holder will support the Income Collection function to maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs and garage arrears by carrying out early intervention & prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs.You will also prevent arrears from escalating by supporting campaigns, managing proactive contact with customers who go into arrears and managing payment arrangements. About you We are looking for someone who is customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base, with the use of negotiation skills, managing business and customer requirements to a mutually agreeable solution. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available• Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside : We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Role Profile • To manage a caseload of pre-court arrears, using early intervention and prevention methods to minimise arrears escalating. Ensure prompt and effective outcomes in accordance with policy and procedure, applying the right intervention at the right time, working in collaboration with Income Officers, Housing Services and Tenancy Sustainment Services. • Manage other low level sundry debts caseloads owed to Riverside which could include garages, recharges, court costs etc • Manage proactive customer contact delivered via a variety of digital and traditional methods including telephone, letter, e-mail and text.• Discuss cancelled/expired payment arrangements making affordable agreement which take into account customer income and expenditure. Promote digital payment methods including direct debits and recurring card payments. • Advise on how to claim benefits and grants which will support residents to make rent payments. • Monitor the timely receipt of payments for new tenancies and make contact with customers as early as possible to discuss payment options and identify any customer or tenancy support needs, making referrals where appropriate to tenancy sustainment services and other third parties. • Work in partnership with Income Collection Officers and Housing Services, providing support where required to successfully deliver the right outcomes. • Carry out account administration including balance transfers, tenant refunds, and write-offs in accordance with legislation and our policies and procedures. • Support income collection targets and campaigns including, direct debit promotion, static arrears campaigns, rent in advance, text and e-mail campaigns.• Contribute to the continuous improvement of processes and procedures.• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.• Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements.• Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements. Person specification Knowledge, Skills and Experience Essential • Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base. • Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution. • Proven track record of problem solving. • Ability to remain calm in a pressurized environment. • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities • Excellent team player who can work flexibly to meet business requirements Desirable • Experience of working in a housing environment. • Experience of working in a debt collection call centre.
May 16, 2024
Full time
Job Title : Early Intervention Officer Contract Type : Permanent Salary : £25,578 per annum (£26,842 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday 10:30am - 6pm Location : Carlisle If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as an Early Intervention Officer The role holder will support the Income Collection function to maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs and garage arrears by carrying out early intervention & prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs.You will also prevent arrears from escalating by supporting campaigns, managing proactive contact with customers who go into arrears and managing payment arrangements. About you We are looking for someone who is customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base, with the use of negotiation skills, managing business and customer requirements to a mutually agreeable solution. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available• Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside : We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Role Profile • To manage a caseload of pre-court arrears, using early intervention and prevention methods to minimise arrears escalating. Ensure prompt and effective outcomes in accordance with policy and procedure, applying the right intervention at the right time, working in collaboration with Income Officers, Housing Services and Tenancy Sustainment Services. • Manage other low level sundry debts caseloads owed to Riverside which could include garages, recharges, court costs etc • Manage proactive customer contact delivered via a variety of digital and traditional methods including telephone, letter, e-mail and text.• Discuss cancelled/expired payment arrangements making affordable agreement which take into account customer income and expenditure. Promote digital payment methods including direct debits and recurring card payments. • Advise on how to claim benefits and grants which will support residents to make rent payments. • Monitor the timely receipt of payments for new tenancies and make contact with customers as early as possible to discuss payment options and identify any customer or tenancy support needs, making referrals where appropriate to tenancy sustainment services and other third parties. • Work in partnership with Income Collection Officers and Housing Services, providing support where required to successfully deliver the right outcomes. • Carry out account administration including balance transfers, tenant refunds, and write-offs in accordance with legislation and our policies and procedures. • Support income collection targets and campaigns including, direct debit promotion, static arrears campaigns, rent in advance, text and e-mail campaigns.• Contribute to the continuous improvement of processes and procedures.• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.• Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements.• Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements. Person specification Knowledge, Skills and Experience Essential • Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base. • Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution. • Proven track record of problem solving. • Ability to remain calm in a pressurized environment. • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities • Excellent team player who can work flexibly to meet business requirements Desirable • Experience of working in a housing environment. • Experience of working in a debt collection call centre.
Are you a Leasehold Officer looking for work? My client is looking for an experienced leasehold officer that can join the team and hit the ground running! You will be joining a strong team and be consulting with leaseholders, providing them expert advice all aspects of service charges and any major works. To maximise the council's income through effective monitoring and management of approximately 1000 leasehold service charge accounts. To investigate and respond to leaseholders' queries regarding service charges and their service charge accounts To perform the Council's credit control function in respect of residential leasehold service charge debt and related amounts To calculate and process service charge reductions in accordance with legislation, policy and decisions of the Courts and First Tier Tribunal (Property Chamber). To effectively manage approximately 1,000 service charge accounts from the point of issue through to collection including setting up and monitoring payment arrangements; arrears escalation; dispute resolution and County Court action. To be a point of contact for queries and advice, externally & internally, concerning leases, leasehold management and the liability of lessees and applicants to contribute to Council expenditure. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
May 16, 2024
Seasonal
Are you a Leasehold Officer looking for work? My client is looking for an experienced leasehold officer that can join the team and hit the ground running! You will be joining a strong team and be consulting with leaseholders, providing them expert advice all aspects of service charges and any major works. To maximise the council's income through effective monitoring and management of approximately 1000 leasehold service charge accounts. To investigate and respond to leaseholders' queries regarding service charges and their service charge accounts To perform the Council's credit control function in respect of residential leasehold service charge debt and related amounts To calculate and process service charge reductions in accordance with legislation, policy and decisions of the Courts and First Tier Tribunal (Property Chamber). To effectively manage approximately 1,000 service charge accounts from the point of issue through to collection including setting up and monitoring payment arrangements; arrears escalation; dispute resolution and County Court action. To be a point of contact for queries and advice, externally & internally, concerning leases, leasehold management and the liability of lessees and applicants to contribute to Council expenditure. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Income Officer known internally as a "Customer Accounts Advisor" Location: Beeston, NG9 1LA - Salary 28,619 Free Onsite Parking Available Hybrid role - Full Time 37.5hrs per week At Metropolitan Thames Valley Housing we have a fantastic opportunity for someone passionate, inquisitive and detail-oriented to join our team of dedicated Customer Account Advisors. If you?re looking for a role where you can utilise your customer service skills, work together with like-minded colleagues to achieve targets, and make a real difference to our residents? lives then this could be the role for you. The position of a Customer Accounts Advisor is to proactively review and manage accounts that are in static or increasing arrears, and sometimes at risk of legal action or eviction. Empathy and a desire to help others is vital in order to understand each customers situation and look for possible avenues of income recovery, while also being firm and clear with outcomes and expectations. Key responsibilities Engage with our residents on the phone, usually through outbound contact and less frequently through inbound, also via email and letters where required. Prevent and reduce arrears by providing information and support, negotiate and implement payment arrangements, and signpost for external funding where applicable Assist with welfare benefits related issues and queries, using knowledge of this area to help residents maximise potential income. Liaise with internal teams and external agencies in order to reach resolutions and maximise the support our residents receive Follow the debt recovery process, taking cases through the legal process until concluded where necessary. What you?ll need to succeed Excellent communication skills and the ability to negotiate and deliver clear messages. Be able to work and manage your caseload independently, as well as working within the team to achieve shared targets. Great attention to detail and be process-driven Empathy combined with judgement and facts established to assess and decide on the best course of action for each case. Prior knowledge of the welfare benefits system, and a background in collections or social housing would be desirable What else do you need to know? This role offers a salary of 28,619 In line with our smarter working approach, you will be required to work in our office based in Beeston 2/3 days per week on an alternate basis, with shifts ranging between 8am ? 6pm, Monday to Friday. You?ll have access to your rota and shift pattern at least 4 weeks in advance. At MTVH our values of care, dare and collaborate run through all that we do, and we?re looking for people who demonstrate these behaviours every day of the week. If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on (phone number removed). Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
May 16, 2024
Full time
Income Officer known internally as a "Customer Accounts Advisor" Location: Beeston, NG9 1LA - Salary 28,619 Free Onsite Parking Available Hybrid role - Full Time 37.5hrs per week At Metropolitan Thames Valley Housing we have a fantastic opportunity for someone passionate, inquisitive and detail-oriented to join our team of dedicated Customer Account Advisors. If you?re looking for a role where you can utilise your customer service skills, work together with like-minded colleagues to achieve targets, and make a real difference to our residents? lives then this could be the role for you. The position of a Customer Accounts Advisor is to proactively review and manage accounts that are in static or increasing arrears, and sometimes at risk of legal action or eviction. Empathy and a desire to help others is vital in order to understand each customers situation and look for possible avenues of income recovery, while also being firm and clear with outcomes and expectations. Key responsibilities Engage with our residents on the phone, usually through outbound contact and less frequently through inbound, also via email and letters where required. Prevent and reduce arrears by providing information and support, negotiate and implement payment arrangements, and signpost for external funding where applicable Assist with welfare benefits related issues and queries, using knowledge of this area to help residents maximise potential income. Liaise with internal teams and external agencies in order to reach resolutions and maximise the support our residents receive Follow the debt recovery process, taking cases through the legal process until concluded where necessary. What you?ll need to succeed Excellent communication skills and the ability to negotiate and deliver clear messages. Be able to work and manage your caseload independently, as well as working within the team to achieve shared targets. Great attention to detail and be process-driven Empathy combined with judgement and facts established to assess and decide on the best course of action for each case. Prior knowledge of the welfare benefits system, and a background in collections or social housing would be desirable What else do you need to know? This role offers a salary of 28,619 In line with our smarter working approach, you will be required to work in our office based in Beeston 2/3 days per week on an alternate basis, with shifts ranging between 8am ? 6pm, Monday to Friday. You?ll have access to your rota and shift pattern at least 4 weeks in advance. At MTVH our values of care, dare and collaborate run through all that we do, and we?re looking for people who demonstrate these behaviours every day of the week. If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on (phone number removed). Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Income Officer Salary: £31,650 per annum Location - Warrington Permanent The Vacancy If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you. You will need to have an eye for detail, be good at solving problems and be a great team player but most of all be passionate about providing exceptional customer service. If this is you, we would love to hear from you. This is an important role in which you will: Manage a case load of customers accounts to meet service demands. Applying Torus arrears policy and procedures in a fair and consistent manner to maximise collection and improve performance against agreed key performance indicators. Contact customers to discuss the rent account over the phone and when required at the customers home. Respond to enquiries, requests for assistance, guidance or advice from Torus customers on welfare benefit, money management, debt. Making appropriate referrals to Torus Foundation for assistance with employment skills, health and wellbeing and other third parties. Carry out basic benefit calculations and, if required, assist Torus customers to make a claim for housing benefit or Universal Credit. Develop effective relationships both internal and external which ensure the delivery of the team s objectives. To be successful in this role you will: Be confident to use a wide range of computer packages to update customers accounts. Have experience of income management and enforcement or debt collection experience. Have experience of case management, including analysing customer accounts, being able to problem solve and keep accurate records by updating computer systems. Be confident and have experience of dealing with members of the public and have excellent written and oral communication skills, you will be speaking to customers both over the phone and in person. Have the skills to be able to engage with team members, customers and external partners to build relationships based on honesty, trust, mutual respect and integrity to inspire confidence and respect. Be organised, self-driven and motivated and be able to prioritise your own workload to ensure performance target are achieved. Be a great team player to ensure Torus meets rent collection targets and delivers first class customer service. PLEASE NOTE: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; Right to work verification Qualification certificate check 2x Completed references OH Health Questionnaire Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C s Happy to Talk Flexible Working
May 14, 2024
Full time
Income Officer Salary: £31,650 per annum Location - Warrington Permanent The Vacancy If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you. You will need to have an eye for detail, be good at solving problems and be a great team player but most of all be passionate about providing exceptional customer service. If this is you, we would love to hear from you. This is an important role in which you will: Manage a case load of customers accounts to meet service demands. Applying Torus arrears policy and procedures in a fair and consistent manner to maximise collection and improve performance against agreed key performance indicators. Contact customers to discuss the rent account over the phone and when required at the customers home. Respond to enquiries, requests for assistance, guidance or advice from Torus customers on welfare benefit, money management, debt. Making appropriate referrals to Torus Foundation for assistance with employment skills, health and wellbeing and other third parties. Carry out basic benefit calculations and, if required, assist Torus customers to make a claim for housing benefit or Universal Credit. Develop effective relationships both internal and external which ensure the delivery of the team s objectives. To be successful in this role you will: Be confident to use a wide range of computer packages to update customers accounts. Have experience of income management and enforcement or debt collection experience. Have experience of case management, including analysing customer accounts, being able to problem solve and keep accurate records by updating computer systems. Be confident and have experience of dealing with members of the public and have excellent written and oral communication skills, you will be speaking to customers both over the phone and in person. Have the skills to be able to engage with team members, customers and external partners to build relationships based on honesty, trust, mutual respect and integrity to inspire confidence and respect. Be organised, self-driven and motivated and be able to prioritise your own workload to ensure performance target are achieved. Be a great team player to ensure Torus meets rent collection targets and delivers first class customer service. PLEASE NOTE: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; Right to work verification Qualification certificate check 2x Completed references OH Health Questionnaire Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C s Happy to Talk Flexible Working
Senior Housing Officer Mobile Working covering the North West and Wales £32,000 to £35,000 per annum subject to knowledge and skills Permanent, Full Time - 37.5 hours per week Our client provides quality accommodation and support as an organisation motivated and informed by their Christian ethos. They now have an opportunity for a Senior Housing Officer to join them covering their properties across the North West and Wales - predominantly Greater Manchester with travel to Cheshire, Merseyside and Wales (Denbighshire). The role Their Senior Housing Officer will provide a comprehensive housing management service which will include the management functions of all housing related arrears recovery, void control, tenant consultation and tenancy and estate management. Providing housing management services to their tenants, you will oversee the advice and interventions provided by frontline staff and deliver support and housing services for tenancy sustainment purposes, providing training and direction as and when required. You will have an oversight of tenant's accounts and therefore will manage, however not exclusively, rent arrears, property condition, health and safety, anti-social behavior, safeguarding and tenancy enforcement. Additionally, you will undertake court proceedings when required and you will have the opportunity to contribute to the development of policies, strategies, and procedures. The successful candidate will deliver an excellent and customer-focused service to all customers seeking housing in their Midlands region. You will provide up to date information, support and advice to applicants and tenants applying for a home so that the property is suitable for them to rent and sustain. About you They are looking for a senior housing professional with: Substantial knowledge and practice in housing and estate management A track record in effective tenancy management, particularly voids and arrears management. A good understanding of current housing law, regulation, and best practice. Sound understanding of Housing Benefit regulations and welfare reform. Experience in the supervision of staff. The ability to communicate effectively both verbally and in writing, including letter and report writing. Good time management and organisational skills. Due to the nature of the role, you will need to hold a full driving license and have access to a car for work purposes. Their offer to you They are a friendly, people-focused organisation making sure to prioritise and take care of the overall wellbeing of their staff, whilst helping them strive for excellence and reach their full potential. There is training available to help you progress in your chosen career and friendly but focused management that will help oversee your growth. They have a list of generous benefits and initiatives that will help support you and your families outside the workplace as well as within it. 25 days annual leave - 2 extra days added for a year of no sick days £500 on your 12-month anniversary Westfield Health Cashback plan Westfield rewards Group Personal Pension Plan Life Assurance IMHR Plus benefits Discounted shopping with Vectis Card Premium access to Calm Pension About them Our client is a Community Benefit Society, an Association created to support vulnerable individuals and households. They provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
May 10, 2024
Full time
Senior Housing Officer Mobile Working covering the North West and Wales £32,000 to £35,000 per annum subject to knowledge and skills Permanent, Full Time - 37.5 hours per week Our client provides quality accommodation and support as an organisation motivated and informed by their Christian ethos. They now have an opportunity for a Senior Housing Officer to join them covering their properties across the North West and Wales - predominantly Greater Manchester with travel to Cheshire, Merseyside and Wales (Denbighshire). The role Their Senior Housing Officer will provide a comprehensive housing management service which will include the management functions of all housing related arrears recovery, void control, tenant consultation and tenancy and estate management. Providing housing management services to their tenants, you will oversee the advice and interventions provided by frontline staff and deliver support and housing services for tenancy sustainment purposes, providing training and direction as and when required. You will have an oversight of tenant's accounts and therefore will manage, however not exclusively, rent arrears, property condition, health and safety, anti-social behavior, safeguarding and tenancy enforcement. Additionally, you will undertake court proceedings when required and you will have the opportunity to contribute to the development of policies, strategies, and procedures. The successful candidate will deliver an excellent and customer-focused service to all customers seeking housing in their Midlands region. You will provide up to date information, support and advice to applicants and tenants applying for a home so that the property is suitable for them to rent and sustain. About you They are looking for a senior housing professional with: Substantial knowledge and practice in housing and estate management A track record in effective tenancy management, particularly voids and arrears management. A good understanding of current housing law, regulation, and best practice. Sound understanding of Housing Benefit regulations and welfare reform. Experience in the supervision of staff. The ability to communicate effectively both verbally and in writing, including letter and report writing. Good time management and organisational skills. Due to the nature of the role, you will need to hold a full driving license and have access to a car for work purposes. Their offer to you They are a friendly, people-focused organisation making sure to prioritise and take care of the overall wellbeing of their staff, whilst helping them strive for excellence and reach their full potential. There is training available to help you progress in your chosen career and friendly but focused management that will help oversee your growth. They have a list of generous benefits and initiatives that will help support you and your families outside the workplace as well as within it. 25 days annual leave - 2 extra days added for a year of no sick days £500 on your 12-month anniversary Westfield Health Cashback plan Westfield rewards Group Personal Pension Plan Life Assurance IMHR Plus benefits Discounted shopping with Vectis Card Premium access to Calm Pension About them Our client is a Community Benefit Society, an Association created to support vulnerable individuals and households. They provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
Their Senior Housing Officer will provide a comprehensive housing management service which will include the management functions of all housing related arrears recovery, void control, tenant consultation and tenancy and estate management. Providing housing management services to their tenants, you will oversee the advice and interventions provided by frontline staff and deliver support and housing services for tenancy sustainment purposes, providing training and direction as and when required. You will have an oversight of tenant's accounts and therefore will manage, however not exclusively, rent arrears, property condition, health and safety, anti-social behavior, safeguarding and tenancy enforcement. Additionally, you will undertake court proceedings when required and you will have the opportunity to contribute to the development of policies, strategies, and procedures. The successful candidate will deliver an excellent and customer-focused service to all customers seeking housing in their Midlands region. You will provide up to date information, support and advice to applicants and tenants applying for a home so that the property is suitable for them to rent and sustain. About you They are looking for a senior housing professional with: Substantial knowledge and practice in housing and estate management A track record in effective tenancy management, particularly voids and arrears management. A good understanding of current housing law, regulation, and best practice. Sound understanding of Housing Benefit regulations and welfare reform. Experience in the supervision of staff. The ability to communicate effectively both verbally and in writing, including letter and report writing. Good time management and organisational skills. Due to the nature of the role, you will need to hold a full driving license and have access to a car for work purposes. Their offer to you They are a friendly, people-focused organisation making sure to prioritise and take care of the overall wellbeing of their staff, whilst helping them strive for excellence and reach their full potential. There is training available to help you progress in your chosen career and friendly but focused management that will help oversee your growth. They have a list of generous benefits and initiatives that will help support you and your families outside the workplace as well as within it. 25 days annual leave - 2 extra days added for a year of no sick days £500 on your 12-month anniversary Westfield Health Cashback plan Westfield rewards Group Personal Pension Plan Life Assurance IMHR Plus benefits Discounted shopping with Vectis Card Premium access to Calm Pension About them Our client is a Community Benefit Society, an Association created to support vulnerable individuals and households. They provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
May 09, 2024
Full time
Their Senior Housing Officer will provide a comprehensive housing management service which will include the management functions of all housing related arrears recovery, void control, tenant consultation and tenancy and estate management. Providing housing management services to their tenants, you will oversee the advice and interventions provided by frontline staff and deliver support and housing services for tenancy sustainment purposes, providing training and direction as and when required. You will have an oversight of tenant's accounts and therefore will manage, however not exclusively, rent arrears, property condition, health and safety, anti-social behavior, safeguarding and tenancy enforcement. Additionally, you will undertake court proceedings when required and you will have the opportunity to contribute to the development of policies, strategies, and procedures. The successful candidate will deliver an excellent and customer-focused service to all customers seeking housing in their Midlands region. You will provide up to date information, support and advice to applicants and tenants applying for a home so that the property is suitable for them to rent and sustain. About you They are looking for a senior housing professional with: Substantial knowledge and practice in housing and estate management A track record in effective tenancy management, particularly voids and arrears management. A good understanding of current housing law, regulation, and best practice. Sound understanding of Housing Benefit regulations and welfare reform. Experience in the supervision of staff. The ability to communicate effectively both verbally and in writing, including letter and report writing. Good time management and organisational skills. Due to the nature of the role, you will need to hold a full driving license and have access to a car for work purposes. Their offer to you They are a friendly, people-focused organisation making sure to prioritise and take care of the overall wellbeing of their staff, whilst helping them strive for excellence and reach their full potential. There is training available to help you progress in your chosen career and friendly but focused management that will help oversee your growth. They have a list of generous benefits and initiatives that will help support you and your families outside the workplace as well as within it. 25 days annual leave - 2 extra days added for a year of no sick days £500 on your 12-month anniversary Westfield Health Cashback plan Westfield rewards Group Personal Pension Plan Life Assurance IMHR Plus benefits Discounted shopping with Vectis Card Premium access to Calm Pension About them Our client is a Community Benefit Society, an Association created to support vulnerable individuals and households. They provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
Income Management Officer Haringey Job Role To undertake timely and robust recovery action to prevent arrears and maximise income; and to work collaboratively with colleagues in the team ensuring prompt escalation, legal or other recovery action is identified and actioned as necessary, regardless of tenure. To support tenants through home visits including during evening and weekends, benefit advice, understanding rent accounting and tenancy obligations as it relates to payments, providing an holistic approach to help residents to pay their rent and other charges. Main Responsibilities To take prompt recovery action from the onset of the tenancy and as part of early preventative action to ensure a responsible payment culture is embedded in all areas of the income collection process so as to prevent the build-up of arrears. To pro-actively monitor rent accounts and implement effective solutions to stop tenants getting into debt, making timely referrals where necessary for the commencement or escalation of legal action or to the support services to enable them to maximise their benefit income or to obtain assistance to improve their financial capabilities. To be in frequent and regular contact with tenants where necessary to ensure they are fully aware of their obligations to pay their rent and other charges and of the consequences of non-payment, through interviews, home visits, telephone contact and taking enforcement action if required. Carry out a full assessment of a tenant's circumstances, income and expenditure to ensure their arrears are cleared, payment agreements adhered to and appropriate referrals made. To work in collaboration with other departments and external agencies the CAB, the DWP and other relevant services.
May 09, 2024
Contractor
Income Management Officer Haringey Job Role To undertake timely and robust recovery action to prevent arrears and maximise income; and to work collaboratively with colleagues in the team ensuring prompt escalation, legal or other recovery action is identified and actioned as necessary, regardless of tenure. To support tenants through home visits including during evening and weekends, benefit advice, understanding rent accounting and tenancy obligations as it relates to payments, providing an holistic approach to help residents to pay their rent and other charges. Main Responsibilities To take prompt recovery action from the onset of the tenancy and as part of early preventative action to ensure a responsible payment culture is embedded in all areas of the income collection process so as to prevent the build-up of arrears. To pro-actively monitor rent accounts and implement effective solutions to stop tenants getting into debt, making timely referrals where necessary for the commencement or escalation of legal action or to the support services to enable them to maximise their benefit income or to obtain assistance to improve their financial capabilities. To be in frequent and regular contact with tenants where necessary to ensure they are fully aware of their obligations to pay their rent and other charges and of the consequences of non-payment, through interviews, home visits, telephone contact and taking enforcement action if required. Carry out a full assessment of a tenant's circumstances, income and expenditure to ensure their arrears are cleared, payment agreements adhered to and appropriate referrals made. To work in collaboration with other departments and external agencies the CAB, the DWP and other relevant services.
Rent Recovery Support Officer Redbridge Job Role To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with rent recovery procedures. To transfer customers to the 2nd Stage Rent Recovery team, Court Officers and the Complex Case Team in accordance with rent arrears policy. To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken. To help customers manage their arrears as they move between temporary accommodation solutions. Key Accountabilities To maximise the recovery of rent and service charge arrears in accordance with Rent Recovery Procedures and team and individual performance targets. To plan contact with customers in a way that meets their needs and with a frequency that will drive the recovery of rent arrears. To closely monitor arrears, taking appropriate action to ensure that income is maximised and that performance on income recovery meets relevant targets. To maintain accurate and up-to-date records of action taken to recover rent and arrears and to monitor and record the impact of the actions taken.
May 08, 2024
Contractor
Rent Recovery Support Officer Redbridge Job Role To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with rent recovery procedures. To transfer customers to the 2nd Stage Rent Recovery team, Court Officers and the Complex Case Team in accordance with rent arrears policy. To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken. To help customers manage their arrears as they move between temporary accommodation solutions. Key Accountabilities To maximise the recovery of rent and service charge arrears in accordance with Rent Recovery Procedures and team and individual performance targets. To plan contact with customers in a way that meets their needs and with a frequency that will drive the recovery of rent arrears. To closely monitor arrears, taking appropriate action to ensure that income is maximised and that performance on income recovery meets relevant targets. To maintain accurate and up-to-date records of action taken to recover rent and arrears and to monitor and record the impact of the actions taken.
Property / Customer Service Administrator We are recruiting for a Property Administrator on a 11 month FTC to join our client based in Southend on Sea. This is a fantastic opportunity to join a great team where the training and resource is there to support your development in this varied role with Real Estate. The general responsibilities of this position will be providing support to officers and credit controllers within the Finance Department. The role will cover general enquires with regards to property management, ground rent insurances. The successful candidate will be working in a diverse focused and versatile group with a highly diligent work ethic. Day to Day Duties: General accounts and admin ad-hoc duties as instructed by the Finance Manager Handling general leasehold enquiries over the phone and in writing Overseeing the departments inbox Processing card payments Invoicing Arrears Recovery General account administration Banking allocation Person Specification: Self-motivated and confident Good knowledge of Microsoft Office and related programs Excellent communication skills both written and verbal Outstanding telephone manner Able to meet deadlines and handling large work volumes Previous exposure to finance related tasks and an interest in this area of business would be beneficial Benefits: Ability to work from home (following completion of probation) Vitality Health Scheme (following a years continuous service) Employee of the month (£250 bonus) Discretionary annual bonus Summer ball and quarterly events organised by the staff led social committee Pension scheme following three months of service Invested learning (ongoing CPD) 20 days holiday + bank holidays (incurring 1 day per year following 2 years service up to a maximum of 25 days) Onsite parking (first come first serve basis) Job Type: Full Time, Permanent Area: Southend on Sea, Essex Hours: Monday to Friday 09:00am - 17:30pm Salary: Upto £23,000PA If you feel you have all the skills and experience required for this position, please get in touch with us at One to One Personnel on (phone number removed) or send us your CV to (url removed) or (url removed)
May 08, 2024
Full time
Property / Customer Service Administrator We are recruiting for a Property Administrator on a 11 month FTC to join our client based in Southend on Sea. This is a fantastic opportunity to join a great team where the training and resource is there to support your development in this varied role with Real Estate. The general responsibilities of this position will be providing support to officers and credit controllers within the Finance Department. The role will cover general enquires with regards to property management, ground rent insurances. The successful candidate will be working in a diverse focused and versatile group with a highly diligent work ethic. Day to Day Duties: General accounts and admin ad-hoc duties as instructed by the Finance Manager Handling general leasehold enquiries over the phone and in writing Overseeing the departments inbox Processing card payments Invoicing Arrears Recovery General account administration Banking allocation Person Specification: Self-motivated and confident Good knowledge of Microsoft Office and related programs Excellent communication skills both written and verbal Outstanding telephone manner Able to meet deadlines and handling large work volumes Previous exposure to finance related tasks and an interest in this area of business would be beneficial Benefits: Ability to work from home (following completion of probation) Vitality Health Scheme (following a years continuous service) Employee of the month (£250 bonus) Discretionary annual bonus Summer ball and quarterly events organised by the staff led social committee Pension scheme following three months of service Invested learning (ongoing CPD) 20 days holiday + bank holidays (incurring 1 day per year following 2 years service up to a maximum of 25 days) Onsite parking (first come first serve basis) Job Type: Full Time, Permanent Area: Southend on Sea, Essex Hours: Monday to Friday 09:00am - 17:30pm Salary: Upto £23,000PA If you feel you have all the skills and experience required for this position, please get in touch with us at One to One Personnel on (phone number removed) or send us your CV to (url removed) or (url removed)
Temporary Accommodation Income Officer Lewisham - Hyrbid I am recruiting for a local authority who is looking for someone to To provide an effective people focused income collection service to maximise income and minimise rent arrears of the Councils residents. Responsibilities Effectively and proactively, manage a case load of rent accounts, ensuring rental income is maximised whilst supporting residents to sustain their tenancies. Engage proactively with residents, over the phone, visiting them at home or conducting office interviews. Support residents to maximise their income by providing advice and assistance to ensure they are not financially excluded. Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant Council policies and procedures. Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant Council policies and procedures. Work with external stakeholders such as Housing Benefit, DWP, Social Services and Housing Options to resolve issues and prevent rent arrears.
May 08, 2024
Contractor
Temporary Accommodation Income Officer Lewisham - Hyrbid I am recruiting for a local authority who is looking for someone to To provide an effective people focused income collection service to maximise income and minimise rent arrears of the Councils residents. Responsibilities Effectively and proactively, manage a case load of rent accounts, ensuring rental income is maximised whilst supporting residents to sustain their tenancies. Engage proactively with residents, over the phone, visiting them at home or conducting office interviews. Support residents to maximise their income by providing advice and assistance to ensure they are not financially excluded. Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant Council policies and procedures. Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant Council policies and procedures. Work with external stakeholders such as Housing Benefit, DWP, Social Services and Housing Options to resolve issues and prevent rent arrears.
Rent Arrears Office Salary: £36,225 per annum Location: Trowbridge and surrounding areas Flexible working opportunities Permanent, Full time (37hrs) Closing date: 7th May 2024 Interview date: TBC We are seeking a dedicated and organised Senior Account Manager to manage a portfolio of rent arrears cases. As a key member in the organisation, you will play a vital role in ensuring the smooth operation within the income and money advice team. It has the following main responsibilities: Managing a portfolio of complex current rent debt cases. Working to prevent customers losing their homes and contributing to our neighbourhoods being a great place to live. Representing the organisation in Court, dealing with Solicitors, advocates and other agencies to secure the best outcome for Selwood Housing. Providing technical expertise in tenancy law and a good knowledge of income collection tools. Supporting colleagues to drive excellent customer service. What we need For this role you ll need to have the following skills and experience: Expertise in housing and tenancy law and approaches to rent arrears recovery for all tenancy types Proven track record in controlling rent arrears and driving them down Expertise and demonstrable knowledge of financial inclusion issues and how this can influence rent arrears recovery. Proven ability for monitoring casework, organising, and prioritising where necessary. Ability to maximise use of information technology to pursue aims and make decisions efficiently and effectively. Ability to deal with demanding and challenging people in difficult/sensitive situations and with enquiries from customers about financial matters in a fair and consistent way. Who we are Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have nearly 7,000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ over 300 staff from our offices in Trowbridge and Melksham. Please visit our website for further information. What we offer Our main benefits include; 27 days holiday plus bank holidays 2 paid gifted days; one for your birthday and one over Christmas Buy / sell up to 1 weeks holiday Life assurance Flexible working opportunities giving you flexibility on how long, where and when you work to support better customer service and promote a work/life balance. Competitive pension (you pay 4%, we pay 4% or choose to opt in to our enhanced pension scheme, where you pay 4%, we pay 9%) Cycle to work scheme Dress down Fridays (for office-based colleagues) The closing date of this advert is subject to change based on the volume of applications or the hiring timeline Who we are Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have 7000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ just over 300 employees from our offices in Trowbridge and Melksham.
May 08, 2024
Full time
Rent Arrears Office Salary: £36,225 per annum Location: Trowbridge and surrounding areas Flexible working opportunities Permanent, Full time (37hrs) Closing date: 7th May 2024 Interview date: TBC We are seeking a dedicated and organised Senior Account Manager to manage a portfolio of rent arrears cases. As a key member in the organisation, you will play a vital role in ensuring the smooth operation within the income and money advice team. It has the following main responsibilities: Managing a portfolio of complex current rent debt cases. Working to prevent customers losing their homes and contributing to our neighbourhoods being a great place to live. Representing the organisation in Court, dealing with Solicitors, advocates and other agencies to secure the best outcome for Selwood Housing. Providing technical expertise in tenancy law and a good knowledge of income collection tools. Supporting colleagues to drive excellent customer service. What we need For this role you ll need to have the following skills and experience: Expertise in housing and tenancy law and approaches to rent arrears recovery for all tenancy types Proven track record in controlling rent arrears and driving them down Expertise and demonstrable knowledge of financial inclusion issues and how this can influence rent arrears recovery. Proven ability for monitoring casework, organising, and prioritising where necessary. Ability to maximise use of information technology to pursue aims and make decisions efficiently and effectively. Ability to deal with demanding and challenging people in difficult/sensitive situations and with enquiries from customers about financial matters in a fair and consistent way. Who we are Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have nearly 7,000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ over 300 staff from our offices in Trowbridge and Melksham. Please visit our website for further information. What we offer Our main benefits include; 27 days holiday plus bank holidays 2 paid gifted days; one for your birthday and one over Christmas Buy / sell up to 1 weeks holiday Life assurance Flexible working opportunities giving you flexibility on how long, where and when you work to support better customer service and promote a work/life balance. Competitive pension (you pay 4%, we pay 4% or choose to opt in to our enhanced pension scheme, where you pay 4%, we pay 9%) Cycle to work scheme Dress down Fridays (for office-based colleagues) The closing date of this advert is subject to change based on the volume of applications or the hiring timeline Who we are Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have 7000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ just over 300 employees from our offices in Trowbridge and Melksham.
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North West London who are looking to appoint a housing Officer for the 3 months ongoing, at the rate of 27 per hour umbrella Job responsibilities As a Housing Officer, you will be responsible for managing various aspects of housing operations with a focus on ensuring the well-being and satisfaction of tenants. Your primary duties will include handling Anti-Social Behaviour (ASB) cases, conducting estate inspections, performing tenancy audits, communicating effectively with tenants and stakeholders, managing tenancies, and staying updated on housing legislation. Key Responsibilities: Anti-Social Behaviour (ASB) Management: Investigate and address reports of anti-social behaviour promptly and effectively. Collaborate with relevant authorities, agencies, and stakeholders to resolve ASB issues. Implement strategies to prevent recurrence of ASB incidents and promote community harmony. Estate Inspections: Conduct regular inspections of housing estates to assess cleanliness, maintenance, and safety standards. Identify and report any repairs or maintenance issues to the appropriate departments for timely resolution. Engage with tenants during inspections to address concerns and gather feedback. Tenancy Audits: Perform thorough audits of tenancy agreements to ensure compliance with regulations and lease terms. Identify any breaches of tenancy agreements and take appropriate actions in accordance with policies and procedures. Maintain accurate records of tenancy audits and related correspondence. Communication Skills: Communicate effectively with tenants, colleagues, and external stakeholders through various channels, including in-person meetings, phone calls, emails, and written correspondence. Provide clear and concise information to tenants regarding their rights, responsibilities, and available support services. Mediate disputes and facilitate constructive dialogue between tenants when necessary. Tenancy Management: Manage all aspects of tenancy administration, including tenancy agreements, rent collection, arrears management, and termination procedures. Offer guidance and support to tenants regarding housing-related issues, such as maintenance requests, rent payments, and tenancy disputes. Work closely with tenants to promote tenancy sustainment and prevent homelessness Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
May 08, 2024
Seasonal
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North West London who are looking to appoint a housing Officer for the 3 months ongoing, at the rate of 27 per hour umbrella Job responsibilities As a Housing Officer, you will be responsible for managing various aspects of housing operations with a focus on ensuring the well-being and satisfaction of tenants. Your primary duties will include handling Anti-Social Behaviour (ASB) cases, conducting estate inspections, performing tenancy audits, communicating effectively with tenants and stakeholders, managing tenancies, and staying updated on housing legislation. Key Responsibilities: Anti-Social Behaviour (ASB) Management: Investigate and address reports of anti-social behaviour promptly and effectively. Collaborate with relevant authorities, agencies, and stakeholders to resolve ASB issues. Implement strategies to prevent recurrence of ASB incidents and promote community harmony. Estate Inspections: Conduct regular inspections of housing estates to assess cleanliness, maintenance, and safety standards. Identify and report any repairs or maintenance issues to the appropriate departments for timely resolution. Engage with tenants during inspections to address concerns and gather feedback. Tenancy Audits: Perform thorough audits of tenancy agreements to ensure compliance with regulations and lease terms. Identify any breaches of tenancy agreements and take appropriate actions in accordance with policies and procedures. Maintain accurate records of tenancy audits and related correspondence. Communication Skills: Communicate effectively with tenants, colleagues, and external stakeholders through various channels, including in-person meetings, phone calls, emails, and written correspondence. Provide clear and concise information to tenants regarding their rights, responsibilities, and available support services. Mediate disputes and facilitate constructive dialogue between tenants when necessary. Tenancy Management: Manage all aspects of tenancy administration, including tenancy agreements, rent collection, arrears management, and termination procedures. Offer guidance and support to tenants regarding housing-related issues, such as maintenance requests, rent payments, and tenancy disputes. Work closely with tenants to promote tenancy sustainment and prevent homelessness Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Manchester, Burnley and Preston We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
May 08, 2024
Full time
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Manchester, Burnley and Preston We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Sunderland & Teesside We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
May 08, 2024
Full time
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Sunderland & Teesside We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Yorkshire, Humber, Sheffield, Doncaster, East Riding, Hull , Bradford We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
May 08, 2024
Full time
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Yorkshire, Humber, Sheffield, Doncaster, East Riding, Hull , Bradford We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Derbyshire, Leicestershire, Luton We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
May 08, 2024
Full time
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Derbyshire, Leicestershire, Luton We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - South Wales, Bristol, Plymouth, Southampton We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
May 08, 2024
Full time
Supported Housing Officer Job type - Full time, permanent Salary - £30,326 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - South Wales, Bristol, Plymouth, Southampton We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
Supported Housing Officer Job type - Full time, permanent Salary - £33,965 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Kent, Surrey, London and South East We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online
May 08, 2024
Full time
Supported Housing Officer Job type - Full time, permanent Salary - £33,965 per annum Hours - 35 hours per week (+ 5 hours paid lunch) Location HYBRID - Kent, Surrey, London and South East We are a national social justice charity with more than 50 years experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward. Who we are looking for? This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer. You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context. Duties and responsibilities include but are not limited to: Income Recovery Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch. Taking direct action where arrears are accruing in line with Nacro s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed. Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases. Legal Duties Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy. Representing Nacro at court. Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process. Tenancy Support You will ensure the Association s conditions of tenancy and licences are enforced. You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it. Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases. Estate Management/Property Standards Though the Occupancy Sustainment Programme (or similar) deliver training to local teams duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance. Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues. A full driving license and access to a car for business use is essential for this role. DBS check will be required for this role. For the full role profile please click here. For details of Nacro s excellent benefits please click here Please apply online