Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 02, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Our client is an innovator at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. They are currently looking for potentially multiple Service Desk Analysts to join the team and help support the businesses. They are hoping to offer the successful candidate somewhere in the region of 25K per annum, but this is dependent on experience. Responsibilities: Timely Response: Address inbound technical helpdesk tickets and calls promptly within the agreed-upon timescales. Customer Service: Deliver exceptional customer service, ensuring consistent updates and clear communication regarding ticket resolution. Problem Resolution: Utilise tools to assist merchants/customers effectively, maintaining and updating these tools as necessary. Escalation Protocol: Follow the established escalation process for additional assistance or referral, taking responsibility for the outcomes of your actions and decisions. Attendance and flexibility: Maintain excellent attendance and reliability, with a willingness to adapt to varying work hours and workloads. This role emphasises the importance of efficiency, communication, customer satisfaction, and accountability in providing technical support. Who they are looking for: Able to communicate with customers, internal and external, through written medium and on the telephone in a professional manner relaying technical detail in a straight forward and easy to understand straightforward Able to work in a team environment and work to the technical helpdesk targets and objectives Ability to analyse problems and suggest solutions using "problem-solving" tools provided Able to manage my own workload Ability to be flexible and work to changing priorities demanded by the customer requirements Able to deliver high levels of accuracy and quality in both problem resolution and root cause analysis Benefits: Be part of a company guided by a strong purpose to do good and recognised as the top 1% of the most sustainable companies in all sectors worldwide. Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. Have 30 days holiday + 4 bank holidays Have employee private medical cover, access to a virtual GP service Access to discounts and cash backs on shopping Purchase a range of flexible benefits through salary sacrifice Have an Income % of base salary for 5 years, subject to Ts & Cs Have a Life assurance - 1 x salary if not in a pension scheme, 4 x salary if you join a pension scheme Have a pension - the company will match contributions of up to 10% If you have any interest in this role and feel your skill set matches the above requirements, please send a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 02, 2024
Full time
Our client is an innovator at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. They are currently looking for potentially multiple Service Desk Analysts to join the team and help support the businesses. They are hoping to offer the successful candidate somewhere in the region of 25K per annum, but this is dependent on experience. Responsibilities: Timely Response: Address inbound technical helpdesk tickets and calls promptly within the agreed-upon timescales. Customer Service: Deliver exceptional customer service, ensuring consistent updates and clear communication regarding ticket resolution. Problem Resolution: Utilise tools to assist merchants/customers effectively, maintaining and updating these tools as necessary. Escalation Protocol: Follow the established escalation process for additional assistance or referral, taking responsibility for the outcomes of your actions and decisions. Attendance and flexibility: Maintain excellent attendance and reliability, with a willingness to adapt to varying work hours and workloads. This role emphasises the importance of efficiency, communication, customer satisfaction, and accountability in providing technical support. Who they are looking for: Able to communicate with customers, internal and external, through written medium and on the telephone in a professional manner relaying technical detail in a straight forward and easy to understand straightforward Able to work in a team environment and work to the technical helpdesk targets and objectives Ability to analyse problems and suggest solutions using "problem-solving" tools provided Able to manage my own workload Ability to be flexible and work to changing priorities demanded by the customer requirements Able to deliver high levels of accuracy and quality in both problem resolution and root cause analysis Benefits: Be part of a company guided by a strong purpose to do good and recognised as the top 1% of the most sustainable companies in all sectors worldwide. Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. Have 30 days holiday + 4 bank holidays Have employee private medical cover, access to a virtual GP service Access to discounts and cash backs on shopping Purchase a range of flexible benefits through salary sacrifice Have an Income % of base salary for 5 years, subject to Ts & Cs Have a Life assurance - 1 x salary if not in a pension scheme, 4 x salary if you join a pension scheme Have a pension - the company will match contributions of up to 10% If you have any interest in this role and feel your skill set matches the above requirements, please send a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
So, what will I be doing? Provide high levels of IT service within Yeo Valley as a senior member of the IT Service Desk Team. You will assist in supporting the IT Service Team Support Analysts whilst demonstrating a commitment to service level achievement, continuous service improvements and best practice across delivered IT services. Your responsibilities:+ Technical problem solving for the Yeo Valley business across all aspects of IT Hardware, software, infrastructure and applications. Demonstrate technical problem solving techniques and methods. Work as part of a team being the first point of contact to the business for IT and Business Systems receiving, logging and triaging calls. Find and implement practical solutions to reduce repetitive issues for the business and provide longer term proactive solutions to manage call volume and better support the operation. Support with the prioritisation, management and resolution of Incident and Request tickets through their lifecycle within SLA / KPI . Working with the IT Infrastructure Manager in the preparation, maintaining and managing the Service Desk components of the IT Budget and ordering of IT equipment. Act as a secondary escalation point of contact for the IT Service Team escalating to 3 rd line support teams as required. Carry out regular preventative maintenance tasks to ensure the high availability and reliability of IT systems. Build workstations, install software, administer Active Directory, Email and c arry out department administrative tasks as needed. Identify, develop and review technical support documentation covering IT Service procedures, common faults and best practices.Use your experience to improve ways of working, processes, ticket handling processes in order to improve service levels and customer satisfaction Represent IT Service as part of the Change Management and Major Incident Management governance framework. Identify and outline service improvement opportunities across Yeo Valley IT Systems and processes. Support the development and improvement of the ITSM Tool, SysAid. Understand the requirements of stakeholders, perform initial solution review, and when required, outline and deliver recommendations. Manage IT assets in accordance to the Asset Management policy. Adhere to Yeo Valleys chosen IT Cyber Security and governance strategy. Provide out of hours support on a rotating basis as per the IT out-of-hours policy . Seek further training and instruction and aim to constantly improve own performance. Maintain confidentiality of Yeo Valley intellectual property. Sounds interesting, what do I need? Systems Architecture Level 2 Knowledge of the system architectural model and the behavior and structure of system components and sub-systems that work together to implement the overall solution. Business Analysis Level 2 Translate internal Stakeholders' requirements and Technology requirements into a strategic Application portfolio plan and manage the plan accordingly. Business Intelligence Level 1 Knowledge of the data lifecycle from collection through process engineering, through to the analysis of data sets leading to the publication of information and aiding business stake holders to derive insight and potential trends. IT Security Level 2 An understanding of IT security challenges and risks, and knowledge of IT security technologies and techniques to mitigate risks. Types of security include data security, application security, information security and infrastructure security. Effective Governance Level 2 Effectively manages projects and programmes incl. processes, customs and policies that affect these. Manages the relationships between stakeholders and the company goals. Service and Supplier Management Level 3 The ability to provide high quality Service Management that aligns the delivery of IS services with the needs of the business, through high-quality products services and the management of external vendors/services as part of the delivery framework. Why should I join the family? We're independent, British and proud to be making the highest quality yogurts, desserts and ice cream under the Yeo Valley brand and for many of the UK's major retailers. Operating from four dairies and two logistics centres in Somerset and Devon, we employ over 1700 staff and produce more than 25% of the UK's packaged yogurt. We're sure you don't need convincing, but there's a whole host of benefits that we offer including: competitive holiday allowance non-contributory pension scheme annual bonus (as part of the Employee Benefit Trust, based on company performance for the year) life cover healthcare cash back plan cycle to work scheme subsidised Yeo Valley products and services preferential rates with our partners learning and development opportunities; we're committed to ensuring all of our employees have the chance to grow Our closing dates are a guide for when the application window should close, although we may close the advert sooner if we can. So, we recommend you get your application in straight away - and don't miss the opportunity to join us! Unfortunately, we're not able to provide employment sponsorship to candidates at this moment in time. Please note that Yeo Valley do not accept speculative agency applications; we will only accept applications from preferred suppliers that have been submitted to us via our recruitment portal at the point of instruction .
May 02, 2024
Full time
So, what will I be doing? Provide high levels of IT service within Yeo Valley as a senior member of the IT Service Desk Team. You will assist in supporting the IT Service Team Support Analysts whilst demonstrating a commitment to service level achievement, continuous service improvements and best practice across delivered IT services. Your responsibilities:+ Technical problem solving for the Yeo Valley business across all aspects of IT Hardware, software, infrastructure and applications. Demonstrate technical problem solving techniques and methods. Work as part of a team being the first point of contact to the business for IT and Business Systems receiving, logging and triaging calls. Find and implement practical solutions to reduce repetitive issues for the business and provide longer term proactive solutions to manage call volume and better support the operation. Support with the prioritisation, management and resolution of Incident and Request tickets through their lifecycle within SLA / KPI . Working with the IT Infrastructure Manager in the preparation, maintaining and managing the Service Desk components of the IT Budget and ordering of IT equipment. Act as a secondary escalation point of contact for the IT Service Team escalating to 3 rd line support teams as required. Carry out regular preventative maintenance tasks to ensure the high availability and reliability of IT systems. Build workstations, install software, administer Active Directory, Email and c arry out department administrative tasks as needed. Identify, develop and review technical support documentation covering IT Service procedures, common faults and best practices.Use your experience to improve ways of working, processes, ticket handling processes in order to improve service levels and customer satisfaction Represent IT Service as part of the Change Management and Major Incident Management governance framework. Identify and outline service improvement opportunities across Yeo Valley IT Systems and processes. Support the development and improvement of the ITSM Tool, SysAid. Understand the requirements of stakeholders, perform initial solution review, and when required, outline and deliver recommendations. Manage IT assets in accordance to the Asset Management policy. Adhere to Yeo Valleys chosen IT Cyber Security and governance strategy. Provide out of hours support on a rotating basis as per the IT out-of-hours policy . Seek further training and instruction and aim to constantly improve own performance. Maintain confidentiality of Yeo Valley intellectual property. Sounds interesting, what do I need? Systems Architecture Level 2 Knowledge of the system architectural model and the behavior and structure of system components and sub-systems that work together to implement the overall solution. Business Analysis Level 2 Translate internal Stakeholders' requirements and Technology requirements into a strategic Application portfolio plan and manage the plan accordingly. Business Intelligence Level 1 Knowledge of the data lifecycle from collection through process engineering, through to the analysis of data sets leading to the publication of information and aiding business stake holders to derive insight and potential trends. IT Security Level 2 An understanding of IT security challenges and risks, and knowledge of IT security technologies and techniques to mitigate risks. Types of security include data security, application security, information security and infrastructure security. Effective Governance Level 2 Effectively manages projects and programmes incl. processes, customs and policies that affect these. Manages the relationships between stakeholders and the company goals. Service and Supplier Management Level 3 The ability to provide high quality Service Management that aligns the delivery of IS services with the needs of the business, through high-quality products services and the management of external vendors/services as part of the delivery framework. Why should I join the family? We're independent, British and proud to be making the highest quality yogurts, desserts and ice cream under the Yeo Valley brand and for many of the UK's major retailers. Operating from four dairies and two logistics centres in Somerset and Devon, we employ over 1700 staff and produce more than 25% of the UK's packaged yogurt. We're sure you don't need convincing, but there's a whole host of benefits that we offer including: competitive holiday allowance non-contributory pension scheme annual bonus (as part of the Employee Benefit Trust, based on company performance for the year) life cover healthcare cash back plan cycle to work scheme subsidised Yeo Valley products and services preferential rates with our partners learning and development opportunities; we're committed to ensuring all of our employees have the chance to grow Our closing dates are a guide for when the application window should close, although we may close the advert sooner if we can. So, we recommend you get your application in straight away - and don't miss the opportunity to join us! Unfortunately, we're not able to provide employment sponsorship to candidates at this moment in time. Please note that Yeo Valley do not accept speculative agency applications; we will only accept applications from preferred suppliers that have been submitted to us via our recruitment portal at the point of instruction .
Big Red Recruitment Midlands Limited
Hatfield, Hertfordshire
Do you have a keen interest in IT and strong experience supplier management? You ll join a leading and dynamic enterprise scale organisation with sites based all over the UK and Europe. With a supportive and collaborative approach to their work you ll join a friendly team of energetic and diligent professionals who take pride in what they do. In this exciting role you ll be responsible for working with relevant suppliers to resolve broad ranging IT incidents, changes and/or problems relating to anything from core business applications, infrastructure, and any associated data services. You ll be the key point of contact for escalations related to incidents logged via the service desk, suppliers, and any system alerts. You won t need to resolve the tickets technically yourself. Rather, you will liaise with the 3rd party service providers to ensure critical incidents are resolved in a timely manner in accordance with SLA agreements. It s a busy and dynamic environment. Alongside the day-to-day BAU operational activities you ll also be involved in key project work. This includes the introduction and setup of new IT services, such as new apps, IoT, and a host of system upgrades. SALARY: £30 000 - £35 000 You ll be required on site in the Hatfield office Monday-Friday. Out of Hours support work shared between the team 1 week in 6 which is paid at £50 per day whether you re called out or not. You ll enter the rota after you re settled into the role and probation is passed. If you feel this exciting opportunity is for you, please apply as we have interview slots available. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
May 01, 2024
Full time
Do you have a keen interest in IT and strong experience supplier management? You ll join a leading and dynamic enterprise scale organisation with sites based all over the UK and Europe. With a supportive and collaborative approach to their work you ll join a friendly team of energetic and diligent professionals who take pride in what they do. In this exciting role you ll be responsible for working with relevant suppliers to resolve broad ranging IT incidents, changes and/or problems relating to anything from core business applications, infrastructure, and any associated data services. You ll be the key point of contact for escalations related to incidents logged via the service desk, suppliers, and any system alerts. You won t need to resolve the tickets technically yourself. Rather, you will liaise with the 3rd party service providers to ensure critical incidents are resolved in a timely manner in accordance with SLA agreements. It s a busy and dynamic environment. Alongside the day-to-day BAU operational activities you ll also be involved in key project work. This includes the introduction and setup of new IT services, such as new apps, IoT, and a host of system upgrades. SALARY: £30 000 - £35 000 You ll be required on site in the Hatfield office Monday-Friday. Out of Hours support work shared between the team 1 week in 6 which is paid at £50 per day whether you re called out or not. You ll enter the rota after you re settled into the role and probation is passed. If you feel this exciting opportunity is for you, please apply as we have interview slots available. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. . Your core responsibilities Handle customer incident or request tickets in a professional manner Answer calls and respond to emails from users regarding new and current tickets Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update Knowledge Base articles as an when required Assist with the training of new Service Desk staff . Our essential requirements Previous Service Desk experience Proficient user of all Microsoft packages Ability to manage own workload effectively and efficiently while keeping to strict deadlines . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
May 01, 2024
Full time
A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. . Your core responsibilities Handle customer incident or request tickets in a professional manner Answer calls and respond to emails from users regarding new and current tickets Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update Knowledge Base articles as an when required Assist with the training of new Service Desk staff . Our essential requirements Previous Service Desk experience Proficient user of all Microsoft packages Ability to manage own workload effectively and efficiently while keeping to strict deadlines . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
Role: IT Support Analyst Location: Maidstone, Kent Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced IT Support Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing IT support team. As an IT Support Analyst, you will report directly to the local IT Support Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge of client and service OSs and Microsoft Office applications. - Knowledge of Backup and Restore processes. - IT Operating Model change experience. - Experience in dealing with customers, providing telephone and remote virtual desktop support. - Service performance measurement and reporting skills. - Experience in communicating effectively and working as part of a team. - Good business communication skills. Benefits: - On-site gym - On-site canteen - Competitive pension package - EAP Schemes - Wellbeing days At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
May 01, 2024
Contractor
Role: IT Support Analyst Location: Maidstone, Kent Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced IT Support Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing IT support team. As an IT Support Analyst, you will report directly to the local IT Support Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge of client and service OSs and Microsoft Office applications. - Knowledge of Backup and Restore processes. - IT Operating Model change experience. - Experience in dealing with customers, providing telephone and remote virtual desktop support. - Service performance measurement and reporting skills. - Experience in communicating effectively and working as part of a team. - Good business communication skills. Benefits: - On-site gym - On-site canteen - Competitive pension package - EAP Schemes - Wellbeing days At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Role Summary: 1st Line Support Manchester - Shift Pattern (5 days on, 2 days off) Enterprise Software House 25,000- 30,000 starting salary (plus bonus scheme and other benefits) We're working closely with an enterprise level software company who are looking to hire a 1st Line Support Analyst to join their growing technical team. In this role, you'll be responsible for solving both internal and external technical issues which include, hardware set-up, triaging, application. system support and more! This is a challenging and varied role that will allow you access to multi-national clients in a fast-paced, rewarding environment. This company are ideally looking for someone who has 1-2 years' experience in a 1st Line Support / Helpdesk / ServiceDesk role who is looking for their next step! Who you are: Minimum 12 months experience in a relevant role Excellent communication skills Previous hardware experience (desirable) Previous Systems / Application Support experience (desirable) Experience with tools / technologies including Zendesk, Linux, Windows, Mac API experience (desirable) The process: Initial culture call with hiring manager Short take home task Competency based interview with hiring manager and head of department HR interview Additional Information: This position is primarily WFH, with occasional travel into the Manchester office for team meetings and socials. You will work on a shift pattern that covers 7 days per week (5 days on, 2 days off), usually ranging between the hours of 8am and 7pm. Important Notice: This position is unfortunately unable to provide sponsorship. Due to the extraordinarily high volume of applications we are currently receiving, whilst we aim to get back to every applicant and message, it isn't always possible. We will however do everything we can to personally respond to everyone. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website
May 01, 2024
Full time
Role Summary: 1st Line Support Manchester - Shift Pattern (5 days on, 2 days off) Enterprise Software House 25,000- 30,000 starting salary (plus bonus scheme and other benefits) We're working closely with an enterprise level software company who are looking to hire a 1st Line Support Analyst to join their growing technical team. In this role, you'll be responsible for solving both internal and external technical issues which include, hardware set-up, triaging, application. system support and more! This is a challenging and varied role that will allow you access to multi-national clients in a fast-paced, rewarding environment. This company are ideally looking for someone who has 1-2 years' experience in a 1st Line Support / Helpdesk / ServiceDesk role who is looking for their next step! Who you are: Minimum 12 months experience in a relevant role Excellent communication skills Previous hardware experience (desirable) Previous Systems / Application Support experience (desirable) Experience with tools / technologies including Zendesk, Linux, Windows, Mac API experience (desirable) The process: Initial culture call with hiring manager Short take home task Competency based interview with hiring manager and head of department HR interview Additional Information: This position is primarily WFH, with occasional travel into the Manchester office for team meetings and socials. You will work on a shift pattern that covers 7 days per week (5 days on, 2 days off), usually ranging between the hours of 8am and 7pm. Important Notice: This position is unfortunately unable to provide sponsorship. Due to the extraordinarily high volume of applications we are currently receiving, whilst we aim to get back to every applicant and message, it isn't always possible. We will however do everything we can to personally respond to everyone. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website
ROLE : IT SERVICE DESK ANALYST SALARY : up to £25,000 PA ROLE : PERMANENT, 37.5 HOURS PER WEEK LOCATION : MUCH HADHAM, HERTFORDSHIREThis position is full-time on site. We are unable to offer a Hybrid working pattern. About the role We have an exciting opportunity for someone with excellent IT skills and a customer focussed approach to join our friendly IT department. Providing effective and efficient support across the service, this varied role would be an excellent opportunity for someone looking to expand their skill set or progress their career in IT. Whilst in the role you will; diagnose and resolve technical issues via telephone, email or Service Desk and redirecting where necessary provide guidance and training to users on how to use various software applications, tools and systems effectively assist with the installation, configuration and deployment of software applications and hardware devices contribute to the continuous improvement of IT support processes and procedures About you We are seeking someone who has a solid understanding of IT systems, networks, hardware and software by working in a technical support role or similar. The IT team provide support to both employees and learners, therefore you will require a positive attitude, excellent communication skills as well as empathy and understanding of users' perspectives and capabilities. The successful candidate will be required to manage and maintain our service helpdesk so if you are familiar with ticketing systems for logging and tracking incidents and requests then we would like to hear from you! You will need to hold a valid UK driving licence and have access to a car as you will be required to troubleshoot and install hardware at our external locations across Herts and Essex. Mileage will be paid! Why work for us Based across 60 acres of beautiful countryside, St Elizabeth's is a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions. Over the past 120 years, St Elizabeth's has grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24-hour health provision provided by specialist nurses and therapists.In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment: 23 days' annual leave per annum - 5 service related day's accrued up to 5 years Eligible for Blue Light card - discounts on big brands! Discounted gym membership Employee recognition scheme Life assurance Free on-site parking Recommend a friend payment up to £500! Confidential employee assistance programme Fully paid for DBS Contributory pension scheme - eligible employees are automatically enrolled after 3 months at 5% (3% employer contribution) terms and conditions apply How to apply Please complete an application form and upload an up to date CV on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. The salary advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close an advert if we receive sufficient applications ahead of the deadline. If you require reasonable adjustments at application or interview stage, please do let us know as soon as possible. Equality, Diversity & Inclusion At St Elizabeth's we embrace diversity and aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming all applications from across the community. Safeguarding St Elizabeth's Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.Registered Charity REF-
May 01, 2024
Full time
ROLE : IT SERVICE DESK ANALYST SALARY : up to £25,000 PA ROLE : PERMANENT, 37.5 HOURS PER WEEK LOCATION : MUCH HADHAM, HERTFORDSHIREThis position is full-time on site. We are unable to offer a Hybrid working pattern. About the role We have an exciting opportunity for someone with excellent IT skills and a customer focussed approach to join our friendly IT department. Providing effective and efficient support across the service, this varied role would be an excellent opportunity for someone looking to expand their skill set or progress their career in IT. Whilst in the role you will; diagnose and resolve technical issues via telephone, email or Service Desk and redirecting where necessary provide guidance and training to users on how to use various software applications, tools and systems effectively assist with the installation, configuration and deployment of software applications and hardware devices contribute to the continuous improvement of IT support processes and procedures About you We are seeking someone who has a solid understanding of IT systems, networks, hardware and software by working in a technical support role or similar. The IT team provide support to both employees and learners, therefore you will require a positive attitude, excellent communication skills as well as empathy and understanding of users' perspectives and capabilities. The successful candidate will be required to manage and maintain our service helpdesk so if you are familiar with ticketing systems for logging and tracking incidents and requests then we would like to hear from you! You will need to hold a valid UK driving licence and have access to a car as you will be required to troubleshoot and install hardware at our external locations across Herts and Essex. Mileage will be paid! Why work for us Based across 60 acres of beautiful countryside, St Elizabeth's is a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions. Over the past 120 years, St Elizabeth's has grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24-hour health provision provided by specialist nurses and therapists.In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment: 23 days' annual leave per annum - 5 service related day's accrued up to 5 years Eligible for Blue Light card - discounts on big brands! Discounted gym membership Employee recognition scheme Life assurance Free on-site parking Recommend a friend payment up to £500! Confidential employee assistance programme Fully paid for DBS Contributory pension scheme - eligible employees are automatically enrolled after 3 months at 5% (3% employer contribution) terms and conditions apply How to apply Please complete an application form and upload an up to date CV on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. The salary advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close an advert if we receive sufficient applications ahead of the deadline. If you require reasonable adjustments at application or interview stage, please do let us know as soon as possible. Equality, Diversity & Inclusion At St Elizabeth's we embrace diversity and aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming all applications from across the community. Safeguarding St Elizabeth's Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.Registered Charity REF-
Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom Req Monday, March 18, 2024 About Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. Crisis24 is seeking a talented and motivated Solutions Engineer to join our growing team. In this role, you will play a pivotal role in the pre-sales process, translating complex technical concepts into clear and compelling solutions for our customers. You will work closely with the sales team to understand customer needs and design tailored solutions using our software solutions. What You Will Work On Collaborate with the sales team to identify customer challenges and opportunities. Deeply understand our software products and their capabilities. Design and present customized solutions that address specific customer needs. Conduct technical demonstrations and proof-of-concept projects. Support the sales team throughout the sales cycle, providing technical expertise and guidance. Partner with the product and engineering teams to ensure smooth product implementation and integration. Gather customer feedback and identify areas for product improvement. Stay up to date on the latest industry trends and technologies. Assist with special projects where application design, configuration and consulting is required. Support the implementation team in deploying demonstrated solutions at client locations. Provide technical assistance to the customer success organization in supporting client deployed solutions. Provide regular product feedback to the Crisis24 product and development teams to ensure new market requirements are captured and implemented. Who You Will Work With Security (CSO, Operations, Cyber, Executive Protection) Business Continuity (Operations, Facilities, Business Resiliency) Travel (Travel Leadership and Management) Information Security (CISO, IT Operations) What You Will Bring BA/BS degree in in a business or technical related field. Minimum of 5 years of experience in a technical sales or solutions engineering role. Experience creating solutions for and demonstrating SaaS technology solutions. Excellent communication and presentation skills, both written and verbal. Ability to build strong relationships with customers and internal stakeholders. Problem-solving skills and a passion for finding innovative solutions. Experience with the security industry is a plus. Passionate about Crisis24's business, industry; eager to master product and service knowledge. Experience with CRM software (e.g. Salesforce), MS Office, MS Teams, SharePoint, JIRA, and Help Desk Support Software Periodic travel up to 25% may be required. Flexibility in work hours required to support global sales initiatives. Fluency in German and / or French a strong advantage. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws. Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom
May 01, 2024
Full time
Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom Req Monday, March 18, 2024 About Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. Crisis24 is seeking a talented and motivated Solutions Engineer to join our growing team. In this role, you will play a pivotal role in the pre-sales process, translating complex technical concepts into clear and compelling solutions for our customers. You will work closely with the sales team to understand customer needs and design tailored solutions using our software solutions. What You Will Work On Collaborate with the sales team to identify customer challenges and opportunities. Deeply understand our software products and their capabilities. Design and present customized solutions that address specific customer needs. Conduct technical demonstrations and proof-of-concept projects. Support the sales team throughout the sales cycle, providing technical expertise and guidance. Partner with the product and engineering teams to ensure smooth product implementation and integration. Gather customer feedback and identify areas for product improvement. Stay up to date on the latest industry trends and technologies. Assist with special projects where application design, configuration and consulting is required. Support the implementation team in deploying demonstrated solutions at client locations. Provide technical assistance to the customer success organization in supporting client deployed solutions. Provide regular product feedback to the Crisis24 product and development teams to ensure new market requirements are captured and implemented. Who You Will Work With Security (CSO, Operations, Cyber, Executive Protection) Business Continuity (Operations, Facilities, Business Resiliency) Travel (Travel Leadership and Management) Information Security (CISO, IT Operations) What You Will Bring BA/BS degree in in a business or technical related field. Minimum of 5 years of experience in a technical sales or solutions engineering role. Experience creating solutions for and demonstrating SaaS technology solutions. Excellent communication and presentation skills, both written and verbal. Ability to build strong relationships with customers and internal stakeholders. Problem-solving skills and a passion for finding innovative solutions. Experience with the security industry is a plus. Passionate about Crisis24's business, industry; eager to master product and service knowledge. Experience with CRM software (e.g. Salesforce), MS Office, MS Teams, SharePoint, JIRA, and Help Desk Support Software Periodic travel up to 25% may be required. Flexibility in work hours required to support global sales initiatives. Fluency in German and / or French a strong advantage. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws. Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom
Role: Senior Service Analyst Location: Maidstone, Kent Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy. As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge of client and service OSs and Microsoft Office applications. - Knowledge of Backup and Restore processes. - IT Operating Model change experience. - Experience in dealing with customers, providing telephone and remote virtual desktop support. - Service performance measurement and reporting skills. - Experience in communicating effectively and working as part of a team. - Good business communication skills. Benefits: - On-site gym - On-site canteen - Competitive pension package - EAP Schemes - Wellbeing days At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
May 01, 2024
Contractor
Role: Senior Service Analyst Location: Maidstone, Kent Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy. As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge of client and service OSs and Microsoft Office applications. - Knowledge of Backup and Restore processes. - IT Operating Model change experience. - Experience in dealing with customers, providing telephone and remote virtual desktop support. - Service performance measurement and reporting skills. - Experience in communicating effectively and working as part of a team. - Good business communication skills. Benefits: - On-site gym - On-site canteen - Competitive pension package - EAP Schemes - Wellbeing days At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Service Desk Analyst Are you looking for a role with flexible hours? Are you looking for a role that can work around your lifestyle? If so We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a part-time, permanent basis. This role will be office-based Monday - Friday with Home working on the weekend. 20 hours to be worked on a rotational two-week rota, including every other weekend ensuring the business hours of 07:00 until 19:00 are covered, operating from Monday to Sunday (including Bank Holidays) Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. Our analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems. The position and key responsibilities: The ideal candidate will have excellent written and verbal communication and experience of working within a technology led support team. You will need knowledge of CCTV and hardware assembly, SQL skills including understanding of database structures and query language. For this role you will need to be self-motivated and have the ability to manage and prioritise your own workload, with a pro-active attitude towards investigation and resolution of incidents. Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified and implemented. Responding to inbound customer incidents received to the service desk, dealing with calls escalated as incidents and dealing with change requests. Managing communication via the service desk portal by phone and email - maintaining a high level of interactive ongoing communication (written and verbal) with clients and making sure they are updated on the status and activities that are being undertaken to resolve the issue/request. Identifying client issues raised during proactive performance checks of all customer systems and ensuring maximum possible uptime and performance. Liaising with other internal teams including product and development, breaking down requirements and complex issues and involving appropriate stakeholders when required. What's in it for you: Hybrid working with weekly visits to our Neath office. Hours: 20 hours to be worked on a rotational two-week rota, including every other weekend ensuring the business hours of 07:00 until 19:00 are covered, operating from Monday to Sunday (including Bank Holidays) Salary: £25,500 pro rata Healthcare cash plan Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing 25 days holiday pro rata Cycle to work scheme Enhanced Maternity and Paternity Package NB this is subject to eligibility If this sounds like the job for you, please apply New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
May 01, 2024
Full time
Service Desk Analyst Are you looking for a role with flexible hours? Are you looking for a role that can work around your lifestyle? If so We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a part-time, permanent basis. This role will be office-based Monday - Friday with Home working on the weekend. 20 hours to be worked on a rotational two-week rota, including every other weekend ensuring the business hours of 07:00 until 19:00 are covered, operating from Monday to Sunday (including Bank Holidays) Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. Our analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems. The position and key responsibilities: The ideal candidate will have excellent written and verbal communication and experience of working within a technology led support team. You will need knowledge of CCTV and hardware assembly, SQL skills including understanding of database structures and query language. For this role you will need to be self-motivated and have the ability to manage and prioritise your own workload, with a pro-active attitude towards investigation and resolution of incidents. Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified and implemented. Responding to inbound customer incidents received to the service desk, dealing with calls escalated as incidents and dealing with change requests. Managing communication via the service desk portal by phone and email - maintaining a high level of interactive ongoing communication (written and verbal) with clients and making sure they are updated on the status and activities that are being undertaken to resolve the issue/request. Identifying client issues raised during proactive performance checks of all customer systems and ensuring maximum possible uptime and performance. Liaising with other internal teams including product and development, breaking down requirements and complex issues and involving appropriate stakeholders when required. What's in it for you: Hybrid working with weekly visits to our Neath office. Hours: 20 hours to be worked on a rotational two-week rota, including every other weekend ensuring the business hours of 07:00 until 19:00 are covered, operating from Monday to Sunday (including Bank Holidays) Salary: £25,500 pro rata Healthcare cash plan Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing 25 days holiday pro rata Cycle to work scheme Enhanced Maternity and Paternity Package NB this is subject to eligibility If this sounds like the job for you, please apply New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Our client is an innovator at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. They are currently looking for potentially multiple Service Desk Analysts to join the team and help support the businesses. They are hoping to offer the successful candidate somewhere in the region of 25K per annum, but this is dependent on experience. Responsibilities: Timely Response: Address inbound technical helpdesk tickets and calls promptly within the agreed-upon timescales. Customer Service: Deliver exceptional customer service, ensuring consistent updates and clear communication regarding ticket resolution. Problem Resolution: Utilise tools to assist merchants/customers effectively, maintaining and updating these tools as necessary. Escalation Protocol: Follow the established escalation process for additional assistance or referral, taking responsibility for the outcomes of your actions and decisions. Attendance and flexibility: Maintain excellent attendance and reliability, with a willingness to adapt to varying work hours and workloads. This role emphasises the importance of efficiency, communication, customer satisfaction, and accountability in providing technical support.Who they are looking for: Able to communicate with customers, internal and external, through written medium and on the telephone in a professional manner relaying technical detail in a straight forward and easy to understand straightforward Able to work in a team environment and work to the technical helpdesk targets and objectives Ability to analyse problems and suggest solutions using "problem-solving" tools provided Able to manage my own workload Ability to be flexible and work to changing priorities demanded by the customer requirements Able to deliver high levels of accuracy and quality in both problem resolution and root cause analysis Benefits: Be part of a company guided by a strong purpose to do good and recognised as the top 1% of the most sustainable companies in all sectors worldwide. Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. Have 30 days holiday + 4 bank holidays Have employee private medical cover, access to a virtual GP service Access to discounts and cash backs on shopping Purchase a range of flexible benefits through salary sacrifice Have an Income % of base salary for 5 years, subject to Ts & Cs Have a Life assurance - 1 x salary if not in a pension scheme, 4 x salary if you join a pension scheme Have a pension - the company will match contributions of up to 10% If you have any interest in this role and feel your skill set matches the above requirements, please send a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Our client is an innovator at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. They are currently looking for potentially multiple Service Desk Analysts to join the team and help support the businesses. They are hoping to offer the successful candidate somewhere in the region of 25K per annum, but this is dependent on experience. Responsibilities: Timely Response: Address inbound technical helpdesk tickets and calls promptly within the agreed-upon timescales. Customer Service: Deliver exceptional customer service, ensuring consistent updates and clear communication regarding ticket resolution. Problem Resolution: Utilise tools to assist merchants/customers effectively, maintaining and updating these tools as necessary. Escalation Protocol: Follow the established escalation process for additional assistance or referral, taking responsibility for the outcomes of your actions and decisions. Attendance and flexibility: Maintain excellent attendance and reliability, with a willingness to adapt to varying work hours and workloads. This role emphasises the importance of efficiency, communication, customer satisfaction, and accountability in providing technical support.Who they are looking for: Able to communicate with customers, internal and external, through written medium and on the telephone in a professional manner relaying technical detail in a straight forward and easy to understand straightforward Able to work in a team environment and work to the technical helpdesk targets and objectives Ability to analyse problems and suggest solutions using "problem-solving" tools provided Able to manage my own workload Ability to be flexible and work to changing priorities demanded by the customer requirements Able to deliver high levels of accuracy and quality in both problem resolution and root cause analysis Benefits: Be part of a company guided by a strong purpose to do good and recognised as the top 1% of the most sustainable companies in all sectors worldwide. Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. Have 30 days holiday + 4 bank holidays Have employee private medical cover, access to a virtual GP service Access to discounts and cash backs on shopping Purchase a range of flexible benefits through salary sacrifice Have an Income % of base salary for 5 years, subject to Ts & Cs Have a Life assurance - 1 x salary if not in a pension scheme, 4 x salary if you join a pension scheme Have a pension - the company will match contributions of up to 10% If you have any interest in this role and feel your skill set matches the above requirements, please send a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, PeterboroughPay - £14.16 per hour, after 3 months goes up to £15.44Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week.Required skills:- Plenty of Customer service experience - Previously required to complete calls/make bookings.- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable for the role, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
May 01, 2024
Full time
Location - Hampton, PeterboroughPay - £14.16 per hour, after 3 months goes up to £15.44Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week.Required skills:- Plenty of Customer service experience - Previously required to complete calls/make bookings.- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable for the role, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
IT Helpdesk Support Analyst 1st/2nd line City of London £35000 immediate start Hybrid working We are very excited to be recruiting a NEW MEMBER to join the IT Technology Department of this professional firm, 5-minutes walk from Blackfriars/City Thameslink/Cannon Street!Joining the existing team of 11, you will be responsible for providing IT support to around 1600 users throughout various offices to ensure that business operations run smoothly and escalated Client queries are handled efficiently and effectively. A bit about the firm: They are an independent member of a Global organisation, one of the largest network in their field in the world. Their Technical environment: 100MB - 1GB Fibre WAN network 4G, mobile and Cisco VPN remote working Blackberry Work/Microsoft Intune M-Files Document Management Microsoft 365 Microsoft Exchange Online Microsoft Teams telephony, messaging and conferencing Mimecast SharePoint 2013 Intranet (Crocus) Windows 10/11 Enterprise Wide range of industry applications (all SQL DB's) Windows 2016/2019 What's in it for you? They are offering a competitive salary of £35,000, 26 days holiday, flexible benefits package, personal and professional development. They are truly a great bunch - they work hard but they also have some fun when they're in the office finding time to socialise outside of hours. A bit about the role: This is a National role, reporting into a supportive Senior Manager for Technology Support. As an IT Support Analyst, you will be based in their swanky new offices in London and this will also involve some travel to the firm's regional sites (on a rota basis) for helpdesk, administration and project work. The standard hours are 9.30 - 5.30 Monday to Friday but the team (again on a rota basis) cover working hours of between 8.00 am and 6.00 pm to ensure that cover is provided for those members of staff that start earlier or finish later. Initially for probably the first 3 months (probation) you will be expected to work Monday to Friday in the London office. Following this, you will be able to WFH on a rotational basis - the current pattern is three days in the office one week, two days the following and the following 5 days working from home. Occasionally there will also be a need to work overtime and to be "on call" again on a rota - all of which is paid at overtime rate. What will you be doing? Communicate with internal stakeholders to understand their requirements Advising clients on possible solutions Diagnosing the source of users' IT issues Escalate complex problems and making users aware of the impact Installing and configuring computer hardware and software Involvement in projects Setting up accounts for new starters Planning and undertaking scheduled maintenance upgrades or software deployments What do you need to be successful? Proven experience as an IT Analyst or similar In-depth knowledge of hardware and software Up-to-date knowledge of IT and software trends Strong customer service ethos Excellent written and verbal communication skills A natural problem solver - ready to go the extra mile Engaging personality Friendly and polite Team player If you think this role sounds right up your street - hit click and apply now! There is a full job description available to suitable candidates.
May 01, 2024
Full time
IT Helpdesk Support Analyst 1st/2nd line City of London £35000 immediate start Hybrid working We are very excited to be recruiting a NEW MEMBER to join the IT Technology Department of this professional firm, 5-minutes walk from Blackfriars/City Thameslink/Cannon Street!Joining the existing team of 11, you will be responsible for providing IT support to around 1600 users throughout various offices to ensure that business operations run smoothly and escalated Client queries are handled efficiently and effectively. A bit about the firm: They are an independent member of a Global organisation, one of the largest network in their field in the world. Their Technical environment: 100MB - 1GB Fibre WAN network 4G, mobile and Cisco VPN remote working Blackberry Work/Microsoft Intune M-Files Document Management Microsoft 365 Microsoft Exchange Online Microsoft Teams telephony, messaging and conferencing Mimecast SharePoint 2013 Intranet (Crocus) Windows 10/11 Enterprise Wide range of industry applications (all SQL DB's) Windows 2016/2019 What's in it for you? They are offering a competitive salary of £35,000, 26 days holiday, flexible benefits package, personal and professional development. They are truly a great bunch - they work hard but they also have some fun when they're in the office finding time to socialise outside of hours. A bit about the role: This is a National role, reporting into a supportive Senior Manager for Technology Support. As an IT Support Analyst, you will be based in their swanky new offices in London and this will also involve some travel to the firm's regional sites (on a rota basis) for helpdesk, administration and project work. The standard hours are 9.30 - 5.30 Monday to Friday but the team (again on a rota basis) cover working hours of between 8.00 am and 6.00 pm to ensure that cover is provided for those members of staff that start earlier or finish later. Initially for probably the first 3 months (probation) you will be expected to work Monday to Friday in the London office. Following this, you will be able to WFH on a rotational basis - the current pattern is three days in the office one week, two days the following and the following 5 days working from home. Occasionally there will also be a need to work overtime and to be "on call" again on a rota - all of which is paid at overtime rate. What will you be doing? Communicate with internal stakeholders to understand their requirements Advising clients on possible solutions Diagnosing the source of users' IT issues Escalate complex problems and making users aware of the impact Installing and configuring computer hardware and software Involvement in projects Setting up accounts for new starters Planning and undertaking scheduled maintenance upgrades or software deployments What do you need to be successful? Proven experience as an IT Analyst or similar In-depth knowledge of hardware and software Up-to-date knowledge of IT and software trends Strong customer service ethos Excellent written and verbal communication skills A natural problem solver - ready to go the extra mile Engaging personality Friendly and polite Team player If you think this role sounds right up your street - hit click and apply now! There is a full job description available to suitable candidates.
Role: IT Support AnalystLocation: Maidstone, Kent £Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours)Our client, a leading international manufacturer, is currently recruiting an experienced IT Support Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing IT support team.As an IT Support Analyst, you will report directly to the local IT Support Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include:- Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities.- Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs)- Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services.- Follow up on end customer survey feedback to establish opportunities for future CX improvement.- Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for:- Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation.- Technical knowledge of AD for user and computer management.- Basic knowledge of Networking, WAN and LAN technologies.- Technical knowledge of client and service OSs and Microsoft Office applications.- Knowledge of Backup and Restore processes.- IT Operating Model change experience.- Experience in dealing with customers, providing telephone and remote virtual desktop support.- Service performance measurement and reporting skills.- Experience in communicating effectively and working as part of a team.- Good business communication skills.Benefits:- On-site gym - On-site canteen - Competitive pension package- EAP Schemes- Wellbeing daysAt KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
May 01, 2024
Full time
Role: IT Support AnalystLocation: Maidstone, Kent £Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours)Our client, a leading international manufacturer, is currently recruiting an experienced IT Support Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing IT support team.As an IT Support Analyst, you will report directly to the local IT Support Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include:- Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities.- Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs)- Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services.- Follow up on end customer survey feedback to establish opportunities for future CX improvement.- Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for:- Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation.- Technical knowledge of AD for user and computer management.- Basic knowledge of Networking, WAN and LAN technologies.- Technical knowledge of client and service OSs and Microsoft Office applications.- Knowledge of Backup and Restore processes.- IT Operating Model change experience.- Experience in dealing with customers, providing telephone and remote virtual desktop support.- Service performance measurement and reporting skills.- Experience in communicating effectively and working as part of a team.- Good business communication skills.Benefits:- On-site gym - On-site canteen - Competitive pension package- EAP Schemes- Wellbeing daysAt KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Role: Senior Service Analyst Location: Maidstone, Kent £Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours)Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy.As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include:- Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities.- Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs)- Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services.- Follow up on end customer survey feedback to establish opportunities for future CX improvement.- Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for:- Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation.- Technical knowledge of AD for user and computer management.- Basic knowledge of Networking, WAN and LAN technologies.- Technical knowledge of client and service OSs and Microsoft Office applications.- Knowledge of Backup and Restore processes.- IT Operating Model change experience.- Experience in dealing with customers, providing telephone and remote virtual desktop support.- Service performance measurement and reporting skills.- Experience in communicating effectively and working as part of a team.- Good business communication skills.Benefits:- On-site gym - On-site canteen - Competitive pension package- EAP Schemes- Wellbeing daysAt KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
May 01, 2024
Full time
Role: Senior Service Analyst Location: Maidstone, Kent £Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours)Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy.As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include:- Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities.- Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs)- Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services.- Follow up on end customer survey feedback to establish opportunities for future CX improvement.- Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for:- Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation.- Technical knowledge of AD for user and computer management.- Basic knowledge of Networking, WAN and LAN technologies.- Technical knowledge of client and service OSs and Microsoft Office applications.- Knowledge of Backup and Restore processes.- IT Operating Model change experience.- Experience in dealing with customers, providing telephone and remote virtual desktop support.- Service performance measurement and reporting skills.- Experience in communicating effectively and working as part of a team.- Good business communication skills.Benefits:- On-site gym - On-site canteen - Competitive pension package- EAP Schemes- Wellbeing daysAt KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
London Fire Brigade, one of our largest public sector clients based in London are looking to recruit several Senior Service Desk Analyst to join their team on a 3-month contract (with possibilities of further extensions and opportunities for it to go permanent). The role is full time, Monday to Friday, 37 hours per week. There is no hybrid work arrangement available due to the nature of the role involving supporting office based front line staff at LFB. The office is based near London Bridge. Pay rate: £22.93 per hour PAYE or £29.23 per hour Umbrella Job Purpose: The Service Desk Analyst will provide second line support via the service desk, dealing with a wide range of staff across the brigade. To diagnose, resolve problems and escalate incidents to third support where a fix is not possible. Key responsibilities: To provide second line technical support to users by phone, email and in person to determine the nature of any issues they encounter. To accurately log and process support calls and escalate to the appropriate Team. To ensure calls are acknowledged and fixed within agreed SLAs. To assist third line support teams as and when required. To assist with user and desktop account administration. To keep users up to date on the progress of their call and escalate calls to second/third line as required. To document processes and procedures for resolving incidents and fulfilling requests and adding them to the Team's knowledge base. To provide on-site advice and support in the use of computer equipment such as mobile phones and tablets. To create review and update documentation to assist with the resolution of incidents and the fulfilment of requests. To participate in local IT development groups and other meetings as requested. Due to the nature of the role, applicants must have second line support experience to be able to carry out the role. If you have the required experience and skill set apply now for immediate consideration.
May 01, 2024
Full time
London Fire Brigade, one of our largest public sector clients based in London are looking to recruit several Senior Service Desk Analyst to join their team on a 3-month contract (with possibilities of further extensions and opportunities for it to go permanent). The role is full time, Monday to Friday, 37 hours per week. There is no hybrid work arrangement available due to the nature of the role involving supporting office based front line staff at LFB. The office is based near London Bridge. Pay rate: £22.93 per hour PAYE or £29.23 per hour Umbrella Job Purpose: The Service Desk Analyst will provide second line support via the service desk, dealing with a wide range of staff across the brigade. To diagnose, resolve problems and escalate incidents to third support where a fix is not possible. Key responsibilities: To provide second line technical support to users by phone, email and in person to determine the nature of any issues they encounter. To accurately log and process support calls and escalate to the appropriate Team. To ensure calls are acknowledged and fixed within agreed SLAs. To assist third line support teams as and when required. To assist with user and desktop account administration. To keep users up to date on the progress of their call and escalate calls to second/third line as required. To document processes and procedures for resolving incidents and fulfilling requests and adding them to the Team's knowledge base. To provide on-site advice and support in the use of computer equipment such as mobile phones and tablets. To create review and update documentation to assist with the resolution of incidents and the fulfilment of requests. To participate in local IT development groups and other meetings as requested. Due to the nature of the role, applicants must have second line support experience to be able to carry out the role. If you have the required experience and skill set apply now for immediate consideration.
Company description: Who is Amey? We are at the heart of modern Britain , helping the economy to grow by designing, maintaining and transforming the nation's strategic assets. Our 11,000 people are behind the critical services the country relies on every day. Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients. We are trusted partners of Government - both national and local - managing assets and complex projects that are vital to the sustainable growth of the country. Job description: Your New Role We have a fantastic opportunity for a 1st Line Service Desk Analyst to join our Group IT Team in Liverpool (Matchworks office). This role offers Hybrid working. The 1st Line Service Desk Analyst plays an important part in providing 1st and 2nd line IT support functions to Amey internal staff and external partners. They provide technical advice and support in relation to all Group IT deployed hardware and software. Logging incidents and requests on behalf of our customers and ensuring compliance with the departments policies and processes. The Service Desk also liaise with our technical resolver groups to ensure the timely resolution of incidents and requests which cannot be fixed at the first point of contact, ensuring that our strict Service Level Agreements are met. Service Desk are the face of IT, and we rely on them to provide outstanding customer service in all aspects of their work. They live by five simple rules: Understand and uphold our IT service commitments. Leave a good impression: Every customer interaction matters. Be transparent: manage demand by setting and meeting expectations. Take ownership: follow up and follow through. Work as a team be supportive, work together and hand on tasks. The standard hours of work are based on 37.5 hours per week Monday - Friday. You will be responsible for : Helping build on our image as the friendly and approachable face of IT. Providing outstanding customer service Providing advice and assistance to our customers, partners, and suppliers Being the primary point of contact for all incidents and requests Ensuring detailed and accurate information is captured at the first point of contact. Providing initial troubleshooting and diagnostics capabilities Maintaining our strong first-time fix rates. Ensuring incidents/requests are assigned to the correct technical resolver groups. Prioritising and categorising incidents in line with our existing processes. Assisting in the handling and management of Major Incidents and outages Contributing to our ethos of continuous service improvement Promoting a strong working relationship between the Service Desk, our technical resolver groups, partners, and suppliers Profile description: We want to hear from you if you have: Qualified up to GCSE level (minimum of 5 GCSEs A-C) Experience in working in a busy IT service desk environment Strong Customer service skills and experience Detail orientated Approachable, patient, and friendly Excellent communication skills An awareness of ITIL and common IT functions. An understanding of how IT can help facilitate business goal and objectives. A basic understanding of PC hardware Experience of remote assistance tools, including Microsoft Remote Assistance, RDP and LogMeIn. An understanding of basic networking principle (TCP/IP, DNS, WINS, DHCP). A good working knowledge of the Microsoft Office Suite (2016, O365). A good understanding of Active Directory (On Prem and Azure) Demonstrable experience of delivering outstanding customer service under pressure. Willingness and ability to be SC cleared if required. Desire to learn about Operational Security and how to handle initial investigations and corrective actions. We offer: What we can offer you When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs. It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program Career Development - Exceptional development and progression plan Pension - Generous Pension scheme which we will contribute to Holidays - Minimum 24 days holiday + Bank Holidays Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers Social Value - You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives We embrace difference and support individuals to work in ways that work best for them. We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.
May 01, 2024
Full time
Company description: Who is Amey? We are at the heart of modern Britain , helping the economy to grow by designing, maintaining and transforming the nation's strategic assets. Our 11,000 people are behind the critical services the country relies on every day. Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients. We are trusted partners of Government - both national and local - managing assets and complex projects that are vital to the sustainable growth of the country. Job description: Your New Role We have a fantastic opportunity for a 1st Line Service Desk Analyst to join our Group IT Team in Liverpool (Matchworks office). This role offers Hybrid working. The 1st Line Service Desk Analyst plays an important part in providing 1st and 2nd line IT support functions to Amey internal staff and external partners. They provide technical advice and support in relation to all Group IT deployed hardware and software. Logging incidents and requests on behalf of our customers and ensuring compliance with the departments policies and processes. The Service Desk also liaise with our technical resolver groups to ensure the timely resolution of incidents and requests which cannot be fixed at the first point of contact, ensuring that our strict Service Level Agreements are met. Service Desk are the face of IT, and we rely on them to provide outstanding customer service in all aspects of their work. They live by five simple rules: Understand and uphold our IT service commitments. Leave a good impression: Every customer interaction matters. Be transparent: manage demand by setting and meeting expectations. Take ownership: follow up and follow through. Work as a team be supportive, work together and hand on tasks. The standard hours of work are based on 37.5 hours per week Monday - Friday. You will be responsible for : Helping build on our image as the friendly and approachable face of IT. Providing outstanding customer service Providing advice and assistance to our customers, partners, and suppliers Being the primary point of contact for all incidents and requests Ensuring detailed and accurate information is captured at the first point of contact. Providing initial troubleshooting and diagnostics capabilities Maintaining our strong first-time fix rates. Ensuring incidents/requests are assigned to the correct technical resolver groups. Prioritising and categorising incidents in line with our existing processes. Assisting in the handling and management of Major Incidents and outages Contributing to our ethos of continuous service improvement Promoting a strong working relationship between the Service Desk, our technical resolver groups, partners, and suppliers Profile description: We want to hear from you if you have: Qualified up to GCSE level (minimum of 5 GCSEs A-C) Experience in working in a busy IT service desk environment Strong Customer service skills and experience Detail orientated Approachable, patient, and friendly Excellent communication skills An awareness of ITIL and common IT functions. An understanding of how IT can help facilitate business goal and objectives. A basic understanding of PC hardware Experience of remote assistance tools, including Microsoft Remote Assistance, RDP and LogMeIn. An understanding of basic networking principle (TCP/IP, DNS, WINS, DHCP). A good working knowledge of the Microsoft Office Suite (2016, O365). A good understanding of Active Directory (On Prem and Azure) Demonstrable experience of delivering outstanding customer service under pressure. Willingness and ability to be SC cleared if required. Desire to learn about Operational Security and how to handle initial investigations and corrective actions. We offer: What we can offer you When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs. It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program Career Development - Exceptional development and progression plan Pension - Generous Pension scheme which we will contribute to Holidays - Minimum 24 days holiday + Bank Holidays Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers Social Value - You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives We embrace difference and support individuals to work in ways that work best for them. We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.
Customer Support Analyst Location: Southampton Hours of work: full time Shifts are 4 days on/4 days off covering Monday to Sunday current shift patterns are 7am until 7pm and 9am until 9pm.Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area.Due to changes within the business our client is looking to expand a specialist team and requires a customer support analyst immediately.As a Customer Support Analyst you will be responsible for reporting to the / depth investigations carried. Your key duties would include the following: To troubleshoot and resolve complex issues and escalations Acting as a first point of contact for customer calls Use the internal system to log and update calls To support with software related issues Providing regular updates when required to relevant parties- both internally and to customers Acting as an escalation point to resolve and troubleshoot complex issues Documenting all aspects of the work using the internal system Collaborate with 3rd party supplier To provide support to customers from start to completion Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible. Support with the roll out of new software/hardware releases As a Customer Support Analyst you will have / be 2 years + in technical helpdesk support role. To be self-motivated and a contributing member of the team Be able to manage/prioritize their own workload so tasks can be completed to a customer's satisfaction and meet Service Level Agreements where necessary. Good time management. Ability to work under pressure. NVQ1/GCSEs and above (or equivalent) in key competencies Excellent Customer Service Skills A good understanding of IT based systems Ability to work in a pressurized environment Problem analysis/problem solving Must be able to communicate effectively with all levels of users. Great problem-solving skills and a desire to achieve High level of knowledge and understanding of Windows Operating Systems To be considered please submit your CV asap
May 01, 2024
Full time
Customer Support Analyst Location: Southampton Hours of work: full time Shifts are 4 days on/4 days off covering Monday to Sunday current shift patterns are 7am until 7pm and 9am until 9pm.Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area.Due to changes within the business our client is looking to expand a specialist team and requires a customer support analyst immediately.As a Customer Support Analyst you will be responsible for reporting to the / depth investigations carried. Your key duties would include the following: To troubleshoot and resolve complex issues and escalations Acting as a first point of contact for customer calls Use the internal system to log and update calls To support with software related issues Providing regular updates when required to relevant parties- both internally and to customers Acting as an escalation point to resolve and troubleshoot complex issues Documenting all aspects of the work using the internal system Collaborate with 3rd party supplier To provide support to customers from start to completion Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible. Support with the roll out of new software/hardware releases As a Customer Support Analyst you will have / be 2 years + in technical helpdesk support role. To be self-motivated and a contributing member of the team Be able to manage/prioritize their own workload so tasks can be completed to a customer's satisfaction and meet Service Level Agreements where necessary. Good time management. Ability to work under pressure. NVQ1/GCSEs and above (or equivalent) in key competencies Excellent Customer Service Skills A good understanding of IT based systems Ability to work in a pressurized environment Problem analysis/problem solving Must be able to communicate effectively with all levels of users. Great problem-solving skills and a desire to achieve High level of knowledge and understanding of Windows Operating Systems To be considered please submit your CV asap