Technical Analyst - Citrix - IAC - Azure Cloud - Birmingham/Midlands. My Financial Services client are looking for a Technical Analyst to be responsible for end-to-end design, support, and improvement of Citrix environment, as well as provide strategic direction for Citrix and modern workspace environment. You will be implementing and supporting of my clients Citrix on-prem and Cloud environment, the engineering processes, and best practices to enable the infrastructure required for application hosting in public cloud. Responsibilities: Support and improve overall architecture of the Citrix environment Ownership of regular patching, risk and Pentest mitigations Assist across the technology and the business with new application deployments Ensure resilience, reliability and supportability across all areas of control Provide BAU third line technical support and fault resolution to the Service Desk and Experience: Citrix XenDesktop, XenApp, Azure VDA and Citrix Cloud DaaS, Azure Cloud - (Must) Terraform, Azure ADO (Must) Microsoft Windows 10 and Windows Servers VMWare FSLogix Zscaler AppSense/Ivanti Modern Endpoint Management (MS InTune MDM & MAM, SCCM) DNS/DHCP/GPO PowerShell Windows 10 life cycle Management including Autopilot Identity and Access Management including AD, AAD, AAD Connect, SSO, MFA,Conditional Access, ADFS Exchange Online, Teams, or Mimecast, would be an advantage
May 21, 2024
Full time
Technical Analyst - Citrix - IAC - Azure Cloud - Birmingham/Midlands. My Financial Services client are looking for a Technical Analyst to be responsible for end-to-end design, support, and improvement of Citrix environment, as well as provide strategic direction for Citrix and modern workspace environment. You will be implementing and supporting of my clients Citrix on-prem and Cloud environment, the engineering processes, and best practices to enable the infrastructure required for application hosting in public cloud. Responsibilities: Support and improve overall architecture of the Citrix environment Ownership of regular patching, risk and Pentest mitigations Assist across the technology and the business with new application deployments Ensure resilience, reliability and supportability across all areas of control Provide BAU third line technical support and fault resolution to the Service Desk and Experience: Citrix XenDesktop, XenApp, Azure VDA and Citrix Cloud DaaS, Azure Cloud - (Must) Terraform, Azure ADO (Must) Microsoft Windows 10 and Windows Servers VMWare FSLogix Zscaler AppSense/Ivanti Modern Endpoint Management (MS InTune MDM & MAM, SCCM) DNS/DHCP/GPO PowerShell Windows 10 life cycle Management including Autopilot Identity and Access Management including AD, AAD, AAD Connect, SSO, MFA,Conditional Access, ADFS Exchange Online, Teams, or Mimecast, would be an advantage
Service Desk Analyst Peterborough, Cambridgeshire (Full-Time, On-Site) 3 months initially £220.00 per day inside IR35 A global managed service provider is seeking a dedicated and skilled Service Desk Analyst to join their end clients team in Peterborough. This is a full-time, on-site position that requires a proactive individual who can provide exceptional technical support and customer service. The successful candidate will be responsible for analysing and resolving technical issues, responding to customer inquiries, and ensuring customer satisfaction. Key Responsibilities: Provide technical support and troubleshooting for a variety of IT-related issues. Analyse and resolve technical problems efficiently and effectively. Respond to customer inquiries with professionalism and a high level of customer service. Ensure customer satisfaction through timely and accurate resolution of issues. Collaborate with team members to provide comprehensive support and share knowledge. Maintain detailed and accurate records of customer interactions and resolutions. Qualifications: Strong technical support and troubleshooting skills. Excellent analytical skills. Proven customer support and customer service abilities. Good communication and interpersonal skills. Ability to work well in a team environment. Previous experience in a similar role is preferred. Relevant certifications or qualifications in IT support or customer service are beneficial. Please attach your CV for immediate consideration.
May 21, 2024
Contractor
Service Desk Analyst Peterborough, Cambridgeshire (Full-Time, On-Site) 3 months initially £220.00 per day inside IR35 A global managed service provider is seeking a dedicated and skilled Service Desk Analyst to join their end clients team in Peterborough. This is a full-time, on-site position that requires a proactive individual who can provide exceptional technical support and customer service. The successful candidate will be responsible for analysing and resolving technical issues, responding to customer inquiries, and ensuring customer satisfaction. Key Responsibilities: Provide technical support and troubleshooting for a variety of IT-related issues. Analyse and resolve technical problems efficiently and effectively. Respond to customer inquiries with professionalism and a high level of customer service. Ensure customer satisfaction through timely and accurate resolution of issues. Collaborate with team members to provide comprehensive support and share knowledge. Maintain detailed and accurate records of customer interactions and resolutions. Qualifications: Strong technical support and troubleshooting skills. Excellent analytical skills. Proven customer support and customer service abilities. Good communication and interpersonal skills. Ability to work well in a team environment. Previous experience in a similar role is preferred. Relevant certifications or qualifications in IT support or customer service are beneficial. Please attach your CV for immediate consideration.
CURRENT, ACTIVE SC CLEARANCE IS ESSENTIAL FOR THIS ROLE FROM THE OUTSET PLEASE ONLY APPLY IF YOU HAVE THIS IN PLACE Responsibilites Maintain and develop the organisation's virtual infrastructure, on premise applications and cloud services (SaaS) in line with current strategy. Ensure service availability, security, and performance drives the function's activities. Identify and implement opportunities for right-sizing, automation and cost optimisation through monitoring and resource usage. Colloborate with technical assurance and architecture teams to implement new services based on requirements. Recommend and implement changes to improve performance and security of products. Lead on IT Health Checks, vulnerabiltiy assessements and remediation activities. Adopt and implement best practiuce security configuration for virtual infrastructure, application suites and SaaS implementations. Provide effective second and third line support resolving incidents escalated from the Service desk. Creating and maintaining technical documentation for services and related processes. Collaborate with third party service partners and technical colleagues to implement and support PaaS/SaaS delivery in line with current strategy. Support in the delivery of the Cyber Security Strategy. Provide guidance and coaching to other members of the team. Resolving incidents in line with SLA and taking ownership of problem management related activities. Liaise with the Service Operations Manager to identify incident trends and problem management activities. Implement technical changes in line with the change management policy to support BAU and project led activities. Assist and enhance the Business Continuity and Disaster Recovery approach. Undertake any other reasonable duties as requested from time to time, within the job-holders capabilities. Communicate with stakeholders and provide updates on service incidents as needed whilst working to resolution. Relevant Knowledge, Skills and Experience Demonstrate strong understanding and experience of virtual machine management, configuration and deployment within an IaaS environment. Demonstrable knowledge and experience of cloud security policies, Firewalls, networking, encryption and working with SIEM/MDR solutions Implementation of technical governance for role-based access control and cost containment. Experience of total cost of ownership for services, including cost of egress traffic charges, zone to zone connectivity and cost of data replication. Demonstrable experience of change and configuration management. Demonstrable experience of using Azure Portal and Azure Powershell. Demonstrable knowledge of LAN, WAN and site-to-site connectivity. Demonstrable experience of working within an operations support role, supporting IaaS, SaaS and on premise applications. Demonstrable experience of working within AzureAD, Active Directory and Group Policy Management. Demonstrable experience of implementing compliance policies, configuration profiles & conditional access policies within M365. Experience of using technologies to improve the efficiency and effectiveness of an organisation. Experience of coaching and mentoring junior team members Ability to demonstrate initiative, prioritise urgent issues whilst achieving outcomes to agreed deadlines. Strong communication skills and a capacity to work with a wide range of people. Ability to persuade and influence the correct technical outcome for the business. Strong collaboration skills, including with technical development functions. Strong experience of configuring and administering M365, mail hygiene, and Internet content filtering solutions Demonstrable experience of Mobile Device Management and Mobile Application Management policies. Desirable Knowledge and awareness of the security tools available within the Microsoft E5 licencing suite. Azure Administrator AZ104 ITIL 4 Experience in liaising with, and monitoring the performance of external service provider.
May 21, 2024
Contractor
CURRENT, ACTIVE SC CLEARANCE IS ESSENTIAL FOR THIS ROLE FROM THE OUTSET PLEASE ONLY APPLY IF YOU HAVE THIS IN PLACE Responsibilites Maintain and develop the organisation's virtual infrastructure, on premise applications and cloud services (SaaS) in line with current strategy. Ensure service availability, security, and performance drives the function's activities. Identify and implement opportunities for right-sizing, automation and cost optimisation through monitoring and resource usage. Colloborate with technical assurance and architecture teams to implement new services based on requirements. Recommend and implement changes to improve performance and security of products. Lead on IT Health Checks, vulnerabiltiy assessements and remediation activities. Adopt and implement best practiuce security configuration for virtual infrastructure, application suites and SaaS implementations. Provide effective second and third line support resolving incidents escalated from the Service desk. Creating and maintaining technical documentation for services and related processes. Collaborate with third party service partners and technical colleagues to implement and support PaaS/SaaS delivery in line with current strategy. Support in the delivery of the Cyber Security Strategy. Provide guidance and coaching to other members of the team. Resolving incidents in line with SLA and taking ownership of problem management related activities. Liaise with the Service Operations Manager to identify incident trends and problem management activities. Implement technical changes in line with the change management policy to support BAU and project led activities. Assist and enhance the Business Continuity and Disaster Recovery approach. Undertake any other reasonable duties as requested from time to time, within the job-holders capabilities. Communicate with stakeholders and provide updates on service incidents as needed whilst working to resolution. Relevant Knowledge, Skills and Experience Demonstrate strong understanding and experience of virtual machine management, configuration and deployment within an IaaS environment. Demonstrable knowledge and experience of cloud security policies, Firewalls, networking, encryption and working with SIEM/MDR solutions Implementation of technical governance for role-based access control and cost containment. Experience of total cost of ownership for services, including cost of egress traffic charges, zone to zone connectivity and cost of data replication. Demonstrable experience of change and configuration management. Demonstrable experience of using Azure Portal and Azure Powershell. Demonstrable knowledge of LAN, WAN and site-to-site connectivity. Demonstrable experience of working within an operations support role, supporting IaaS, SaaS and on premise applications. Demonstrable experience of working within AzureAD, Active Directory and Group Policy Management. Demonstrable experience of implementing compliance policies, configuration profiles & conditional access policies within M365. Experience of using technologies to improve the efficiency and effectiveness of an organisation. Experience of coaching and mentoring junior team members Ability to demonstrate initiative, prioritise urgent issues whilst achieving outcomes to agreed deadlines. Strong communication skills and a capacity to work with a wide range of people. Ability to persuade and influence the correct technical outcome for the business. Strong collaboration skills, including with technical development functions. Strong experience of configuring and administering M365, mail hygiene, and Internet content filtering solutions Demonstrable experience of Mobile Device Management and Mobile Application Management policies. Desirable Knowledge and awareness of the security tools available within the Microsoft E5 licencing suite. Azure Administrator AZ104 ITIL 4 Experience in liaising with, and monitoring the performance of external service provider.
SERVICE DESK ANALYST Opportunity for an Service Desk Analyst to join a construction materials company based in Derby. Salary up to £25,000 + fantastic benefits including 25 days holiday, Life Assurance, Holiday Buy Scheme, Contributory Pension Scheme and more! Apply online or contact (see below) WHO ARE WE? A prominent construction materials group in the UK and Ireland is known for delivering high-quality materials and exceptional services. Covering operations in aggregates, cement, ready-mixed concrete, asphalt, and more, the company strives for excellence in all its activities. As part of its commitment to outstanding customer service, the company is looking to add a talented Service Desk Analyst to its IT team. OUR BENEFITS 25 days' holiday Health & Wellbeing Initiatives Contributory Pension Scheme Volunteer Scheme Free On-site Parking Discount Scheme Enhanced Maternity, Adoption & Paternity Scheme WHAT WILL YOU BE DOING? As a Service Desk Analyst, you will be essential in providing technical support to employees across multiple locations. Your duties will involve managing support requests through phone, email, and chat, resolving technical issues swiftly, and minimizing disruptions to business operations. This position demands strong communication skills, technical proficiency, and a customer-focused approach to effectively support a diverse workforce. IT SUPPORT TECHNICIAN - ESSENTIAL SKILLS Demonstrated expertise in a similar capacity providing technical support within a corporate setting. Proficient understanding of Microsoft Windows operating systems and Office 365 suite. Familiarity with commonly used business applications and collaboration tools. Exceptional communication abilities, both verbal and written, enabling effective conveyance of technical concepts to non-technical users. Strong problem-solving aptitude, thriving under pressure in dynamic environments. Customer-centric approach, dedicated to delivering superior service to internal stakeholders. Skillful in prioritizing tasks, multitasking, and efficient time management to meet deadlines. Possession of relevant certifications (eg, CompTIA A+, Microsoft Certified Desktop Support Technician) is advantageous though not mandatory. TO BE CONSIDERED Please either apply by clicking online or emailing me directly (see below) For further information please call me. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS - WINDOWS, IT SUPPORT, MICROSOFT SERVER
May 21, 2024
Full time
SERVICE DESK ANALYST Opportunity for an Service Desk Analyst to join a construction materials company based in Derby. Salary up to £25,000 + fantastic benefits including 25 days holiday, Life Assurance, Holiday Buy Scheme, Contributory Pension Scheme and more! Apply online or contact (see below) WHO ARE WE? A prominent construction materials group in the UK and Ireland is known for delivering high-quality materials and exceptional services. Covering operations in aggregates, cement, ready-mixed concrete, asphalt, and more, the company strives for excellence in all its activities. As part of its commitment to outstanding customer service, the company is looking to add a talented Service Desk Analyst to its IT team. OUR BENEFITS 25 days' holiday Health & Wellbeing Initiatives Contributory Pension Scheme Volunteer Scheme Free On-site Parking Discount Scheme Enhanced Maternity, Adoption & Paternity Scheme WHAT WILL YOU BE DOING? As a Service Desk Analyst, you will be essential in providing technical support to employees across multiple locations. Your duties will involve managing support requests through phone, email, and chat, resolving technical issues swiftly, and minimizing disruptions to business operations. This position demands strong communication skills, technical proficiency, and a customer-focused approach to effectively support a diverse workforce. IT SUPPORT TECHNICIAN - ESSENTIAL SKILLS Demonstrated expertise in a similar capacity providing technical support within a corporate setting. Proficient understanding of Microsoft Windows operating systems and Office 365 suite. Familiarity with commonly used business applications and collaboration tools. Exceptional communication abilities, both verbal and written, enabling effective conveyance of technical concepts to non-technical users. Strong problem-solving aptitude, thriving under pressure in dynamic environments. Customer-centric approach, dedicated to delivering superior service to internal stakeholders. Skillful in prioritizing tasks, multitasking, and efficient time management to meet deadlines. Possession of relevant certifications (eg, CompTIA A+, Microsoft Certified Desktop Support Technician) is advantageous though not mandatory. TO BE CONSIDERED Please either apply by clicking online or emailing me directly (see below) For further information please call me. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS - WINDOWS, IT SUPPORT, MICROSOFT SERVER
LA International Computer Consultants Ltd
Havant, Hampshire
Our Client are looking for a Service Desk Analyst to work on full time onsite on a busy 24x7 Service Desk. It will be 12 hour shifts, including nights, working on a rota system. Due to the nature of the shift pattern this will suit candidates within a 30-40 minute commutable distance from the Client site. Relevant expertise includes: - Experience working on a 24X7 Service Desk, in a high availability environment and/or ability to demonstrate previous experience of delivering customer facing support in other industries. - Able to demonstrate an ability to meet challenges head on and adapt. - Experience of writing and implementing policies and procedures. - Relevant ITIL qualifications - Ability to identify and progress improvement opportunities. - Excellent analytical skills - Ability to learn new bespoke systems and applications not worked with in previous roles. - Experience of ISO 20000, 27001, 9001 assessment processes - Service Management toolsets (ServiceNow/Hornbill/Remedy) - A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory - And understanding of Networking, Firewalls, network monitoring tools. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
May 21, 2024
Contractor
Our Client are looking for a Service Desk Analyst to work on full time onsite on a busy 24x7 Service Desk. It will be 12 hour shifts, including nights, working on a rota system. Due to the nature of the shift pattern this will suit candidates within a 30-40 minute commutable distance from the Client site. Relevant expertise includes: - Experience working on a 24X7 Service Desk, in a high availability environment and/or ability to demonstrate previous experience of delivering customer facing support in other industries. - Able to demonstrate an ability to meet challenges head on and adapt. - Experience of writing and implementing policies and procedures. - Relevant ITIL qualifications - Ability to identify and progress improvement opportunities. - Excellent analytical skills - Ability to learn new bespoke systems and applications not worked with in previous roles. - Experience of ISO 20000, 27001, 9001 assessment processes - Service Management toolsets (ServiceNow/Hornbill/Remedy) - A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory - And understanding of Networking, Firewalls, network monitoring tools. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all CDW customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets KEY RESPONSIBILITIES Provide leadership, guidance and support to a team of service desk analysts Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions Identify and deliver training and development needs in line with company procedures Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents Responsible for the upkeep and quality of the knowledge base for the team Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback Ensure that there is continual service review and improvement of all processes and procedures Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's Identify and escalate any potential breach of service level or risk to CDW where possible mitigating breach and managing to resolution Provide relevant stakeholders within Services with ad hoc reports The above is not an exhaustive list of duties and you will be expected to perform different asks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. QUALIFICATIONS, SKILLS AND EXPERIENCE Awareness of ITIL methodologies and best practice Knowledge of the working practices of the area responsible for Good working knowledge of Microsoft Word, Excel and Outlook Previous supervisory experience ESSENTIAL ATTRIBUTES A real passion for people management and development in a large team A passion to deliver excellent service with service level management and experience Previous people management experience Driven, motivational, professional leader, with a 'can-do' attitude at all times Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations Creative and innovative problem-solving skills with an inquisitive nature Analytical with attention to detail Ability to work as a team to support and influence team members A desire to take ownership and accountability to see your work through to resolution Ability to work under pressure and to tight deadlines A patient, tolerant and supportive team member CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role. Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to: o Protect all information assets from unauthorised access, disclosure, modification, destruction & interference o Treat the security of all information assets according to their designated information security classification o Ensure that they only access information assets that they are authorised to do so. o Adhere to the procedure for reporting any security weakness or event o Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data WHAT YOU CAN EXPECT FROM US : We are committed to an inclusive and diverse CDW. CDW is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any other status or characteristic protected by, state, or local laws.
May 21, 2024
Full time
ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all CDW customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets KEY RESPONSIBILITIES Provide leadership, guidance and support to a team of service desk analysts Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions Identify and deliver training and development needs in line with company procedures Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents Responsible for the upkeep and quality of the knowledge base for the team Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback Ensure that there is continual service review and improvement of all processes and procedures Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's Identify and escalate any potential breach of service level or risk to CDW where possible mitigating breach and managing to resolution Provide relevant stakeholders within Services with ad hoc reports The above is not an exhaustive list of duties and you will be expected to perform different asks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. QUALIFICATIONS, SKILLS AND EXPERIENCE Awareness of ITIL methodologies and best practice Knowledge of the working practices of the area responsible for Good working knowledge of Microsoft Word, Excel and Outlook Previous supervisory experience ESSENTIAL ATTRIBUTES A real passion for people management and development in a large team A passion to deliver excellent service with service level management and experience Previous people management experience Driven, motivational, professional leader, with a 'can-do' attitude at all times Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations Creative and innovative problem-solving skills with an inquisitive nature Analytical with attention to detail Ability to work as a team to support and influence team members A desire to take ownership and accountability to see your work through to resolution Ability to work under pressure and to tight deadlines A patient, tolerant and supportive team member CUSTOMER FOCUS AND WAYS OF WORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role. Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to: o Protect all information assets from unauthorised access, disclosure, modification, destruction & interference o Treat the security of all information assets according to their designated information security classification o Ensure that they only access information assets that they are authorised to do so. o Adhere to the procedure for reporting any security weakness or event o Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data WHAT YOU CAN EXPECT FROM US : We are committed to an inclusive and diverse CDW. CDW is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any other status or characteristic protected by, state, or local laws.
Acorn are looking for a Lead Product Designer to help us improve purchase and self-service journeys across multiple insurance brands. These journeys are the core of our business, and they cut across both web and mobile. In addition to improving and transforming our existing customer experiences, the Lead Product Designer will also work on new products and features that will help us delight, retain , and add value well beyond what customers expect from an insurance company. You'll have a passion for improving conversion and retention and you'll be the owner of all user experience design for the digital team. You'll own things such as redesigning landings, purchase flow s and launching new i nsurance products, both in app and on web. As part of the Digital team, y ou will work closely with P roduct Managers, B usiness Analysts and Engineers to explore customer problems and solve design challenges with simple and impactful solutions. Success is measured by how impactful your designs are to conversion and our customers' trust and desire to stay with us as their insurer of choice. Job title: Lead Product Designer Location: Liverpool City Centre on a hybrid model Working hours: 37.5 Hour per week, Monday-Friday, 9am-5:30pm What you will be doing: Design and prototype simple, low friction digital experiences Own all stages of the design process from concept through launch Create design asset s and build a robust design system that works across brands Solve customer problems with a focus on the best experience while balancing company goals, regulatory constraints and effort of implementation Conduct user research and testing to inform design decisions and improve the user experience Test multiple solutions to iterate to the right design as evidenced by data Regularly perform design audits and propose improvements to ensure quality and consistency across brands and product lines. Work autonomously across multiple agile teams. Prioritize appropriately: make trade-offs to speed up learning and balance competing priorities Build a deep understanding of user needs and business objectives in our specialist market What we are looking for: Strong portfolio demonstrating expertise in designing for both web and mobile platforms 5 + years experience designing modern products ; experience in insurtech or regulated industries would be a strong plus. Previous experience managing other designers History of leading discovery and ideation and aligning the group around a vision and approach Understanding of user-centered design principles and ability to drive usable insights from user research. Previous experience building design systems would be a strong plus. Proven track record of designing completely new experiences and end-to-end features Experience shipping mobile and desktop products in an agile environment Strong commitment to doing what is right for the customer and the company About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP) A wide network of mental health first aiders. Our very own reward and discount platform "Your tomorrow" Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Regular Employment Engagement including ongoing competitions with fantastic prizes All roles are subject to DBS and Financial checks.
May 21, 2024
Full time
Acorn are looking for a Lead Product Designer to help us improve purchase and self-service journeys across multiple insurance brands. These journeys are the core of our business, and they cut across both web and mobile. In addition to improving and transforming our existing customer experiences, the Lead Product Designer will also work on new products and features that will help us delight, retain , and add value well beyond what customers expect from an insurance company. You'll have a passion for improving conversion and retention and you'll be the owner of all user experience design for the digital team. You'll own things such as redesigning landings, purchase flow s and launching new i nsurance products, both in app and on web. As part of the Digital team, y ou will work closely with P roduct Managers, B usiness Analysts and Engineers to explore customer problems and solve design challenges with simple and impactful solutions. Success is measured by how impactful your designs are to conversion and our customers' trust and desire to stay with us as their insurer of choice. Job title: Lead Product Designer Location: Liverpool City Centre on a hybrid model Working hours: 37.5 Hour per week, Monday-Friday, 9am-5:30pm What you will be doing: Design and prototype simple, low friction digital experiences Own all stages of the design process from concept through launch Create design asset s and build a robust design system that works across brands Solve customer problems with a focus on the best experience while balancing company goals, regulatory constraints and effort of implementation Conduct user research and testing to inform design decisions and improve the user experience Test multiple solutions to iterate to the right design as evidenced by data Regularly perform design audits and propose improvements to ensure quality and consistency across brands and product lines. Work autonomously across multiple agile teams. Prioritize appropriately: make trade-offs to speed up learning and balance competing priorities Build a deep understanding of user needs and business objectives in our specialist market What we are looking for: Strong portfolio demonstrating expertise in designing for both web and mobile platforms 5 + years experience designing modern products ; experience in insurtech or regulated industries would be a strong plus. Previous experience managing other designers History of leading discovery and ideation and aligning the group around a vision and approach Understanding of user-centered design principles and ability to drive usable insights from user research. Previous experience building design systems would be a strong plus. Proven track record of designing completely new experiences and end-to-end features Experience shipping mobile and desktop products in an agile environment Strong commitment to doing what is right for the customer and the company About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP) A wide network of mental health first aiders. Our very own reward and discount platform "Your tomorrow" Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Regular Employment Engagement including ongoing competitions with fantastic prizes All roles are subject to DBS and Financial checks.
Pulse IT Recruitment Ltd
Milton Keynes, Buckinghamshire
Software Support Analyst (1st Line Helpdesk Support) Do you want a new career change or challenge working on some cutting edge projects & within an enjoyable fun working environment? If so, this is the role job for you! My client are an established software solutions organisation based in Bedfordshire who offer web & software (SaaS) products/services to national & international clients. Products are used by a variety of enterprising clients & are developed to the highest standards using the latest technologies and techniques. The position of Software Support Engineer will encompass the support of external clients and will suit candidates who have experience in supporting bespoke software solutions. This is a software support role and therefore you will be heavily involved in working closely with team members to provide support to external corporate clients. Client user Support using email, phone & a helpdesk support ticketing system is crucial. Key skills needed include: Client Management Customer Support 1st Line Bespoke Software Support Problem Management SLA Management Ticket Management Customer satisfaction Bespoke Software Support Agile (ideally) This role will suit candidates looking for a real challenge and who want to be part of a creative growing Software & Technology driven business. Due to the nature of the position, we are looking for someone who has solid communication ( written & Verbal ), and client interaction skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential. Key Skills for this role include: Software Support, SLA Management, and Application Support. As part of the role, you will be rewarded with the following: An attractive starting salary! A chance to learn new technologies & techniques Personal training budget A fun, dynamic working environment. Excellent career progression Salary re-views Attractive holiday entitlement Excellent work life balance Hybrid remote working (after probation)
May 20, 2024
Full time
Software Support Analyst (1st Line Helpdesk Support) Do you want a new career change or challenge working on some cutting edge projects & within an enjoyable fun working environment? If so, this is the role job for you! My client are an established software solutions organisation based in Bedfordshire who offer web & software (SaaS) products/services to national & international clients. Products are used by a variety of enterprising clients & are developed to the highest standards using the latest technologies and techniques. The position of Software Support Engineer will encompass the support of external clients and will suit candidates who have experience in supporting bespoke software solutions. This is a software support role and therefore you will be heavily involved in working closely with team members to provide support to external corporate clients. Client user Support using email, phone & a helpdesk support ticketing system is crucial. Key skills needed include: Client Management Customer Support 1st Line Bespoke Software Support Problem Management SLA Management Ticket Management Customer satisfaction Bespoke Software Support Agile (ideally) This role will suit candidates looking for a real challenge and who want to be part of a creative growing Software & Technology driven business. Due to the nature of the position, we are looking for someone who has solid communication ( written & Verbal ), and client interaction skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential. Key Skills for this role include: Software Support, SLA Management, and Application Support. As part of the role, you will be rewarded with the following: An attractive starting salary! A chance to learn new technologies & techniques Personal training budget A fun, dynamic working environment. Excellent career progression Salary re-views Attractive holiday entitlement Excellent work life balance Hybrid remote working (after probation)
Dynamics CE Developer End-user Remote, with occasional office travel Circa £70,000k The client is looking for a Power Bi Developer to design and develop Business Intelligence solutions using data from Microsoft Dynamics 365. You'll be liaising with the central BI and Data teams to ensure a consistent approach whilst analysing requirements from the business for better reporting. Responsibilities: Design, develop, and customise solutions within the Dynamics 365 CE platform to meet business requirements. Collaborate with business analysts and stakeholders to gather and understand system requirements. Develop and maintain plugins, workflows, and custom entities in Dynamics CE. Perform unit testing, system integration testing, and assist in user acceptance testing. Troubleshoot and resolve issues related to Dynamics CE implementations. Required Experience and Skills:Power platform - Power BI, Power Apps, Power BI (Power BI Desktop, Power BI Service, Datasets, Dataflows, DAX, M, Power Query) Dynamics 365 CRM - Sales, operations, marketing - development experience Azure Data Lake Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 20, 2024
Full time
Dynamics CE Developer End-user Remote, with occasional office travel Circa £70,000k The client is looking for a Power Bi Developer to design and develop Business Intelligence solutions using data from Microsoft Dynamics 365. You'll be liaising with the central BI and Data teams to ensure a consistent approach whilst analysing requirements from the business for better reporting. Responsibilities: Design, develop, and customise solutions within the Dynamics 365 CE platform to meet business requirements. Collaborate with business analysts and stakeholders to gather and understand system requirements. Develop and maintain plugins, workflows, and custom entities in Dynamics CE. Perform unit testing, system integration testing, and assist in user acceptance testing. Troubleshoot and resolve issues related to Dynamics CE implementations. Required Experience and Skills:Power platform - Power BI, Power Apps, Power BI (Power BI Desktop, Power BI Service, Datasets, Dataflows, DAX, M, Power Query) Dynamics 365 CRM - Sales, operations, marketing - development experience Azure Data Lake Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Dynamics CE Developer End-user Remote, with occasional office travel Circa £70,000k The client is looking for a Power Bi Developer to design and develop Business Intelligence solutions using data from Microsoft Dynamics 365. You'll be liaising with the central BI and Data teams to ensure a consistent approach whilst analysing requirements from the business for better reporting. Responsibilities: Design, develop, and customise solutions within the Dynamics 365 CE platform to meet business requirements. Collaborate with business analysts and stakeholders to gather and understand system requirements. Develop and maintain plugins, workflows, and custom entities in Dynamics CE. Perform unit testing, system integration testing, and assist in user acceptance testing. Troubleshoot and resolve issues related to Dynamics CE implementations. Required Experience and Skills: Power platform - Power BI, Power Apps, Power BI (Power BI Desktop, Power BI Service, Datasets, Dataflows, DAX, M, Power Query) Dynamics 365 CRM - Sales, operations, marketing - development experience Azure Data Lake Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 20, 2024
Full time
Dynamics CE Developer End-user Remote, with occasional office travel Circa £70,000k The client is looking for a Power Bi Developer to design and develop Business Intelligence solutions using data from Microsoft Dynamics 365. You'll be liaising with the central BI and Data teams to ensure a consistent approach whilst analysing requirements from the business for better reporting. Responsibilities: Design, develop, and customise solutions within the Dynamics 365 CE platform to meet business requirements. Collaborate with business analysts and stakeholders to gather and understand system requirements. Develop and maintain plugins, workflows, and custom entities in Dynamics CE. Perform unit testing, system integration testing, and assist in user acceptance testing. Troubleshoot and resolve issues related to Dynamics CE implementations. Required Experience and Skills: Power platform - Power BI, Power Apps, Power BI (Power BI Desktop, Power BI Service, Datasets, Dataflows, DAX, M, Power Query) Dynamics 365 CRM - Sales, operations, marketing - development experience Azure Data Lake Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Fibre As Built & QS Engineer Network Planning & GIS UK wide - work from home - full remote working is currently recruiting for a Contract Fibre As-built & QS Engineer to work for a global telecoms carrier and network service provider. If you possess experience as a Fibre Planner or GIS Fibre Network Analyst within a telecoms GIS environment, I'm keen to hear from you. More details can be found below. Position: Contract Fibre As-built & QS Engineer Location: UK wide- work from home - fully remote working Duration: 12 months + Hours: Monday - Friday 9.00 - 17.30 Start date: ASAP Rate: £26 per hour Status: Inside IR35 Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential Environment: Telco, Telecoms, Carrier, Internet, Service Provider, ISP, Operator, Network, Fibre, Fiber Inventory, Access, As-built, QS, Quality, Planner, Graduate, Planning, Capacity, Engineer, Civils, Access Network, FTTP, FTTH, FTTC, SDH, DWDM, Transmission, Technician, GIS, Microstation, Autodesk, ArcGIS, Arc GIS, Smallworld PNI, Gcomms, Design, Implementation, Build, HLD, LLD Key Activity: * Fibre As build * QS Engineer * GIS & Civils * Fibre Network Analyst * Process management * Governance & Control Overview: Opportunity to join an ever expanding, global telco service provider who is now in need of a telecoms fibre and GIS professional. We are looking for a contract As-built and QS Engineer within the fibre planning and build department. The Fibre As-built & QS Engineer will take ownership of updating and maintaining fibre solutions for customer connectivity services, liaising with various departments and 3rd party suppliers to manage the delivery of the as-built designs. Responsibilities: * Working within the Fibre planning and build department the Fibre As-built & QS Engineer will be involved with: * Working collaboratively as part of the planning and build team * Utilise & research existing databases, files, and records for purposes of network design, fibre optimisation, and relocation of fibre facilities * Provide design schematics of fibre path and splicing work to be performed for fibre projects, relocation of existing fibre facilities, and restoration of existing traffic * Process requests for network, site and new build surveys, completing and issuing supporting documentation and liaising with survey contractors * Interact with Design & Build functions to data capture the requirements of HLD & LLD and as-built for customer requirements * Update and maintain fibre inventory in Smallworld PNI as per the as-built received from the supply chain * Engage and coordinate with internal and external stakeholders to resolve queries * Validate applications and cross check measure with as-built to ensure units tally * Raise queries to the supply chain if the measure application has a lack of information * Issue pay certificates to supply chain and liaise with internal delivery managers and PMs Candidate Profile: We will consider candidate form a variety of backgrounds, as training will be provided. You should however have some basic telecoms and GIS experience. Your skills & attributes are likely to include some or all of the following: * Basic understanding of telecom * Knowledge of fibre as-built, planning or network infrastructures * Use of GIS Applications (ArcGIS, Microstation, Autodesk, Smallworld PNI) etc. * GIS data entry & data validation * GIS data preparation & data management * Microsoft Excel * Analytical & attention to detail skills * Documentation and presentation skills * It is essential for the successful individual to consent to BPSS (Basic Check) and SC level security clearance checks. If any candidates have some exposure to a telecoms carrier, operator or similar environment within a fibre planning, engineering, operations or similar department then that would be highly desirable. : uniting opportunity with ambition in Telecoms | Media | Technology is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
May 20, 2024
Contractor
Fibre As Built & QS Engineer Network Planning & GIS UK wide - work from home - full remote working is currently recruiting for a Contract Fibre As-built & QS Engineer to work for a global telecoms carrier and network service provider. If you possess experience as a Fibre Planner or GIS Fibre Network Analyst within a telecoms GIS environment, I'm keen to hear from you. More details can be found below. Position: Contract Fibre As-built & QS Engineer Location: UK wide- work from home - fully remote working Duration: 12 months + Hours: Monday - Friday 9.00 - 17.30 Start date: ASAP Rate: £26 per hour Status: Inside IR35 Security Clearance: SC or BPSS level clearance (or eligibility for clearance) is essential Environment: Telco, Telecoms, Carrier, Internet, Service Provider, ISP, Operator, Network, Fibre, Fiber Inventory, Access, As-built, QS, Quality, Planner, Graduate, Planning, Capacity, Engineer, Civils, Access Network, FTTP, FTTH, FTTC, SDH, DWDM, Transmission, Technician, GIS, Microstation, Autodesk, ArcGIS, Arc GIS, Smallworld PNI, Gcomms, Design, Implementation, Build, HLD, LLD Key Activity: * Fibre As build * QS Engineer * GIS & Civils * Fibre Network Analyst * Process management * Governance & Control Overview: Opportunity to join an ever expanding, global telco service provider who is now in need of a telecoms fibre and GIS professional. We are looking for a contract As-built and QS Engineer within the fibre planning and build department. The Fibre As-built & QS Engineer will take ownership of updating and maintaining fibre solutions for customer connectivity services, liaising with various departments and 3rd party suppliers to manage the delivery of the as-built designs. Responsibilities: * Working within the Fibre planning and build department the Fibre As-built & QS Engineer will be involved with: * Working collaboratively as part of the planning and build team * Utilise & research existing databases, files, and records for purposes of network design, fibre optimisation, and relocation of fibre facilities * Provide design schematics of fibre path and splicing work to be performed for fibre projects, relocation of existing fibre facilities, and restoration of existing traffic * Process requests for network, site and new build surveys, completing and issuing supporting documentation and liaising with survey contractors * Interact with Design & Build functions to data capture the requirements of HLD & LLD and as-built for customer requirements * Update and maintain fibre inventory in Smallworld PNI as per the as-built received from the supply chain * Engage and coordinate with internal and external stakeholders to resolve queries * Validate applications and cross check measure with as-built to ensure units tally * Raise queries to the supply chain if the measure application has a lack of information * Issue pay certificates to supply chain and liaise with internal delivery managers and PMs Candidate Profile: We will consider candidate form a variety of backgrounds, as training will be provided. You should however have some basic telecoms and GIS experience. Your skills & attributes are likely to include some or all of the following: * Basic understanding of telecom * Knowledge of fibre as-built, planning or network infrastructures * Use of GIS Applications (ArcGIS, Microstation, Autodesk, Smallworld PNI) etc. * GIS data entry & data validation * GIS data preparation & data management * Microsoft Excel * Analytical & attention to detail skills * Documentation and presentation skills * It is essential for the successful individual to consent to BPSS (Basic Check) and SC level security clearance checks. If any candidates have some exposure to a telecoms carrier, operator or similar environment within a fibre planning, engineering, operations or similar department then that would be highly desirable. : uniting opportunity with ambition in Telecoms | Media | Technology is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
IT Technical Services Manager - Sheffield Our Sheffield client seeks a skilled IT Technical Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes and manage SLAs and KPIs. Lead and mentored a team and provided technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership and communication skills. Benefits: Hybrid working Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Technical Services Manager - Sheffield
May 20, 2024
Full time
IT Technical Services Manager - Sheffield Our Sheffield client seeks a skilled IT Technical Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes and manage SLAs and KPIs. Lead and mentored a team and provided technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership and communication skills. Benefits: Hybrid working Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Technical Services Manager - Sheffield
IT Support Analyst - Entry Level/Junior Position - Derby Fantastic opportunity for someone looking for their first opportunity in IT Support! Salary up to 25k plus excellent benefits The role will be on-site near Derby, your own transport is required for this role (limited public transport on offer). As part of the service desk team, you will play a key part in providing an excellent level of customer service to internal users who need assistance with their IT Hardware & Software. Working with the wider team, you will be responsible for providing initial technical support for any IT related issues. Ideally you will have a real passion to work in IT, particularly supporting end users - since there is excellent opportunities for career progression in the business. Excellent communication skills, both verbal and written, are crucial for this role - since you will respond to users via email and phone. Training will be on offer in the role, however any previous training, experience or knowledge of IT would be highly desirable. Experience working in customer service would also be very useful for this role. Salary The salary/package for this position is flexible up to 25,000 per annum, plus excellent benefits & training on offer! If you're interested in finding out more, please apply and your application will be reviewed by the Technology Recruitment team at Investigo! Entry Level IT Support Analyst - Derby
May 19, 2024
Full time
IT Support Analyst - Entry Level/Junior Position - Derby Fantastic opportunity for someone looking for their first opportunity in IT Support! Salary up to 25k plus excellent benefits The role will be on-site near Derby, your own transport is required for this role (limited public transport on offer). As part of the service desk team, you will play a key part in providing an excellent level of customer service to internal users who need assistance with their IT Hardware & Software. Working with the wider team, you will be responsible for providing initial technical support for any IT related issues. Ideally you will have a real passion to work in IT, particularly supporting end users - since there is excellent opportunities for career progression in the business. Excellent communication skills, both verbal and written, are crucial for this role - since you will respond to users via email and phone. Training will be on offer in the role, however any previous training, experience or knowledge of IT would be highly desirable. Experience working in customer service would also be very useful for this role. Salary The salary/package for this position is flexible up to 25,000 per annum, plus excellent benefits & training on offer! If you're interested in finding out more, please apply and your application will be reviewed by the Technology Recruitment team at Investigo! Entry Level IT Support Analyst - Derby
Job Title: Service Desk Analyst Location: Portsmouth Salary: 25- 30 P/h Key Skills: Unix, Linux, Windows OS, Active Directory, Tivoli, SolarWinds, Zabbiz, Networking, Firewalls, Service Desk Are you a tech-savvy professional with a passion for solving complex IT challenges? A global leader in aerospace, defence, and security, is seeking a dynamic and dedicated Service Desk Analyst to join their innovative team. In this critical role, you will be the first line of support for our cutting-edge technologies, ensuring seamless operation and exceptional user experiences. If you thrive in a fast-paced environment and have a knack for troubleshooting and customer service, we want to hear from you. Join our client, where your expertise will contribute to groundbreaking advancements and secure the future. The Role: So, what will you be doing as a Service Desk Analyst ? Collaborating closely with team members to carry out all day to day activities. Ensure that incidents and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner. Liaising with specialist support teams. Following process and work instructions to resolve incidents, problems and events. Provide updates and reports on active incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate time keeping and required to support shift cover What are we looking for in our next Service Desk Analyst ? Experience working on a 24X7 Service Desk, in a high availability environment and/or ability to demonstrate previous experience of delivering customer facing support in other industries. Able to demonstrate an ability to meet challenges head on and adapt. Experience of writing and implementing policies and procedures. Relevant ITIL qualifications Ability to identify and progress improvement opportunities. Excellent analytical skills Ability to learn new bespoke systems and applications not worked with in previous roles. Experience of postal operations. Experience of ISO 20000, 27001, 9001 assessment processes Experience with any of the following technologies is preferred (however training is provided where required) Service Management toolsets (ServiceNow/Hornbill/Remedy) Tivoli Integrated Portal/BigFix/SolarWinds/Zabbix A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory And understanding of Networking, firewalls, network monitoring tools My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Service Desk Analyst, this is the opportunity for you! This really is a fantastic opportunity for a Service Desk Analyst to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! PLEASE NOTE BPSS or eligibility to gain is required to be considered for this vacancy Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
May 19, 2024
Contractor
Job Title: Service Desk Analyst Location: Portsmouth Salary: 25- 30 P/h Key Skills: Unix, Linux, Windows OS, Active Directory, Tivoli, SolarWinds, Zabbiz, Networking, Firewalls, Service Desk Are you a tech-savvy professional with a passion for solving complex IT challenges? A global leader in aerospace, defence, and security, is seeking a dynamic and dedicated Service Desk Analyst to join their innovative team. In this critical role, you will be the first line of support for our cutting-edge technologies, ensuring seamless operation and exceptional user experiences. If you thrive in a fast-paced environment and have a knack for troubleshooting and customer service, we want to hear from you. Join our client, where your expertise will contribute to groundbreaking advancements and secure the future. The Role: So, what will you be doing as a Service Desk Analyst ? Collaborating closely with team members to carry out all day to day activities. Ensure that incidents and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner. Liaising with specialist support teams. Following process and work instructions to resolve incidents, problems and events. Provide updates and reports on active incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate time keeping and required to support shift cover What are we looking for in our next Service Desk Analyst ? Experience working on a 24X7 Service Desk, in a high availability environment and/or ability to demonstrate previous experience of delivering customer facing support in other industries. Able to demonstrate an ability to meet challenges head on and adapt. Experience of writing and implementing policies and procedures. Relevant ITIL qualifications Ability to identify and progress improvement opportunities. Excellent analytical skills Ability to learn new bespoke systems and applications not worked with in previous roles. Experience of postal operations. Experience of ISO 20000, 27001, 9001 assessment processes Experience with any of the following technologies is preferred (however training is provided where required) Service Management toolsets (ServiceNow/Hornbill/Remedy) Tivoli Integrated Portal/BigFix/SolarWinds/Zabbix A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory And understanding of Networking, firewalls, network monitoring tools My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Service Desk Analyst, this is the opportunity for you! This really is a fantastic opportunity for a Service Desk Analyst to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! PLEASE NOTE BPSS or eligibility to gain is required to be considered for this vacancy Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
IT Technical Services Manager Sheffield Our Sheffield client seeks a skilled IT Technical Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes and manage SLAs and KPIs. Lead and mentored a team and provided technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership and communication skills. Benefits: Hybrid working Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Technical Services Manager Sheffield
May 19, 2024
Full time
IT Technical Services Manager Sheffield Our Sheffield client seeks a skilled IT Technical Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes and manage SLAs and KPIs. Lead and mentored a team and provided technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership and communication skills. Benefits: Hybrid working Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Technical Services Manager Sheffield
Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role would suit someone who has ran a Service Desk or Helpdesk before and issues out the tickets to the team to resolve. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
May 19, 2024
Full time
Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role would suit someone who has ran a Service Desk or Helpdesk before and issues out the tickets to the team to resolve. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
The Opportunity: Our client is looking for a First Line Support Analyst who is technically skilled and has high customer service skills. Personality and attitude key to this position, you will be the face of the IT department and being able to work with people is crucial. This is a great opportunity to join a large, developing and profitable company that promotes from within and are focused on individual skills development on a team environment. Skills and Experience: Experience within an IT Support or First Line Support role would be beneficial Knowledge of Windows 11, MAC IOS and Active Directory administration Exposure to Cloud technologies as well skills in Office 365, Microsoft Exchange, SharePoint and Teams Strong soft skills, customer service skills or an ability to develop relationships Well organised, strong communication skills and an analytical problem-solving approach Role and Responsibilities: Service Desk: On-boarding and off-boarding users Managing networked resources access Provide end-users support onsite or remote Installation/update/troubleshooting of software Look after tickets and communicate updates to end-users Asset Management: Source new and reimaging of existing hardware Hardware troubleshooting Maintain asset registers Please call Matthew Craig here at ISR Recruitment to learn more.
May 19, 2024
Full time
The Opportunity: Our client is looking for a First Line Support Analyst who is technically skilled and has high customer service skills. Personality and attitude key to this position, you will be the face of the IT department and being able to work with people is crucial. This is a great opportunity to join a large, developing and profitable company that promotes from within and are focused on individual skills development on a team environment. Skills and Experience: Experience within an IT Support or First Line Support role would be beneficial Knowledge of Windows 11, MAC IOS and Active Directory administration Exposure to Cloud technologies as well skills in Office 365, Microsoft Exchange, SharePoint and Teams Strong soft skills, customer service skills or an ability to develop relationships Well organised, strong communication skills and an analytical problem-solving approach Role and Responsibilities: Service Desk: On-boarding and off-boarding users Managing networked resources access Provide end-users support onsite or remote Installation/update/troubleshooting of software Look after tickets and communicate updates to end-users Asset Management: Source new and reimaging of existing hardware Hardware troubleshooting Maintain asset registers Please call Matthew Craig here at ISR Recruitment to learn more.
Granite Recruitment and Consulting Limited
Bournemouth, Dorset
IT Service Desk Team Lead - £35,000 - £40,000 Bournemouth This is a great opportunity for an ambitious IT Service Desk Team Leader looking to join a company that take career development seriously, who have recently been certified as a Great Place to Work. You will spearhead the IT delivery function of a well-established company in Bournemouth, leading the service desk who provide the first point of contact for all IT related issues from users across the UK. It will require someone technically strong (ideally you will have an MCP certification / ITIL qualification, or similar) who can lead a team of 4/5 service desk analysts, manage IT development install requests, co-ordinate with 3rd party supplies, and ensure all requests for service are fulfilled. Some of the general responsibilities will include: Incident management Request management Asset management Knowledge management Daily system checks The role will require the following: A technical background, including: Active Directory administatration MS Exchange 2013 administration Office 365 administration Hardware troubleshooting Windows Network connectivity issues Previous Team lead responsibilities, including: Being the escalation point for service desk analysts Providing 2nd line support when required Adopting best working practices Ensuring KPIs are attained 12 months + experience in a Team Lead / Manager position
May 18, 2024
Full time
IT Service Desk Team Lead - £35,000 - £40,000 Bournemouth This is a great opportunity for an ambitious IT Service Desk Team Leader looking to join a company that take career development seriously, who have recently been certified as a Great Place to Work. You will spearhead the IT delivery function of a well-established company in Bournemouth, leading the service desk who provide the first point of contact for all IT related issues from users across the UK. It will require someone technically strong (ideally you will have an MCP certification / ITIL qualification, or similar) who can lead a team of 4/5 service desk analysts, manage IT development install requests, co-ordinate with 3rd party supplies, and ensure all requests for service are fulfilled. Some of the general responsibilities will include: Incident management Request management Asset management Knowledge management Daily system checks The role will require the following: A technical background, including: Active Directory administatration MS Exchange 2013 administration Office 365 administration Hardware troubleshooting Windows Network connectivity issues Previous Team lead responsibilities, including: Being the escalation point for service desk analysts Providing 2nd line support when required Adopting best working practices Ensuring KPIs are attained 12 months + experience in a Team Lead / Manager position
3rd line / Software & Application Support - Leeds Supporting Users / Systems / Software Support / IT Helpdesk / Service Desk This leading Leeds-based software company is seeking a motivated and eager 3rd Line Application Support Analyst to join their growing team. You'll play a vital role in supporting clients and ensuring smooth application operation - acting as a point of escalation for the helpdesk and invesigating technical issues on the platform. Here's what you'll be doing: Troubleshoot and diagnose application issues with a keen eye for detail. Work alongside developers to resolve client problems efficiently. Track and document application issues for future reference and improvement. We're looking for someone who: Enjoys learning and thrives in a fast-paced environment. Possesses excellent communication skills to collaborate effectively. Has a strong interest in IT and desires a career in technology. Has experience supporting a business application (bonus points for software company experience). SQL querying skills and experience working with data 3rd Line Support experinece , supporting a business application Get in touch with Simon on (phone number removed). 3rd line / Software & Application Support - Leeds For more information about Shift F5 and the opportunities we have to offer follow us on Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.
May 18, 2024
Full time
3rd line / Software & Application Support - Leeds Supporting Users / Systems / Software Support / IT Helpdesk / Service Desk This leading Leeds-based software company is seeking a motivated and eager 3rd Line Application Support Analyst to join their growing team. You'll play a vital role in supporting clients and ensuring smooth application operation - acting as a point of escalation for the helpdesk and invesigating technical issues on the platform. Here's what you'll be doing: Troubleshoot and diagnose application issues with a keen eye for detail. Work alongside developers to resolve client problems efficiently. Track and document application issues for future reference and improvement. We're looking for someone who: Enjoys learning and thrives in a fast-paced environment. Possesses excellent communication skills to collaborate effectively. Has a strong interest in IT and desires a career in technology. Has experience supporting a business application (bonus points for software company experience). SQL querying skills and experience working with data 3rd Line Support experinece , supporting a business application Get in touch with Simon on (phone number removed). 3rd line / Software & Application Support - Leeds For more information about Shift F5 and the opportunities we have to offer follow us on Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.
Goodman Masson are partnered with an NHS organisation who are looking for a 1st Line Service Desk Analyst on a 3 month contract basis. You will be providing 1st line onsite support. Please note: You must have prior NHS experience to apply for this role. The successful candidate will: Provide in person and phone based IT support Troubleshoot basic IT problems including printer issues Log issues and escalate where required The successful candidate will have: Proven 1st line service desk support experience Experience working within the NHS Excellent communications skills and ability to provide support over the phone, email and in-person If you are interested in this role at any of the above mentioned locations, please get in touch with (url removed) for further information. We also offer 300 vouchers for successful referrals. In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
May 18, 2024
Contractor
Goodman Masson are partnered with an NHS organisation who are looking for a 1st Line Service Desk Analyst on a 3 month contract basis. You will be providing 1st line onsite support. Please note: You must have prior NHS experience to apply for this role. The successful candidate will: Provide in person and phone based IT support Troubleshoot basic IT problems including printer issues Log issues and escalate where required The successful candidate will have: Proven 1st line service desk support experience Experience working within the NHS Excellent communications skills and ability to provide support over the phone, email and in-person If you are interested in this role at any of the above mentioned locations, please get in touch with (url removed) for further information. We also offer 300 vouchers for successful referrals. In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.