TRC London Ltd

Front of House & Member Experience Manager Location: Bristol Salary: £27,000-£30,000 Contract: Permanent, Full Time Start: ASAP We re looking for a polished, personable and highly organised Front of House & Member Experience Manager to become the welcoming face of a premium workspace and Members' environment in Bristol. This is a customer-facing position focused on handling a busy reception desk and delivering an exceptional experience for members, clients and guests. You ll be the first person people meet, so your ability to create a warm, professional welcome will be just as important as your organisational skills. Alongside front-of-house responsibilities, you ll help ensure the building operates smoothly, looks immaculate and consistently reflects the quality of the brand. What you ll be doing Provide a warm and professional welcome to members, clients and visitors. Manage the reception area and act as the main point of contact throughout the day. Build positive relationships with regular building users. Answer calls, manage emails and respond promptly to day-to-day enquiries. Coordinate visitor access, deliveries and meeting-room bookings. Prepare meeting rooms and shared spaces ahead of bookings and events. Conduct regular building walks and identify any presentation or operational issues. Ensure reception, communal areas and member spaces remain immaculate. Coordinate cleaning, maintenance and other building-service providers. Report faults and follow outstanding issues through to completion. Keep members informed about works or issues that may affect them. Maintain accurate building, visitor and operational records. Monitor supplies and arrange replenishment when required. Support member events and activities within the building. Handle member requests calmly, professionally and efficiently. Work closely with the wider team to ensure consistently high service standards. Support the opening and smooth operation of an additional Bristol location as the business grows. About you You ll be naturally warm, polished and confident, with a genuine interest in creating an excellent experience for everyone who enters the building. You ll ideally have: Experience in reception, front of house, hospitality, workspace, property or building coordination. A strong customer-service background within a premium environment. Excellent verbal and written communication skills. A professional and confident manner. Strong organisational skills and attention to detail. The ability to manage several priorities without losing sight of the customer experience. A proactive approach to identifying and resolving problems. Confidence working with building suppliers and service partners. Good IT and administrative skills. The ability to remain calm and composed during busy periods. Pride in maintaining high visual and service standards. Experience within premium hospitality, luxury retail, private members clubs, serviced offices or another high-quality customer environment would be particularly relevant. What s on offer? £27,000-£30,000 salary. The opportunity to join a growing premium business in a varied role combining front-of-house service and building coordination. Involvement in the opening and operation of new Bristol locations, with scope to take on greater responsibility as the portfolio and team develop. If you re passionate about creating exceptional first impressions and enjoy making sure every detail of a building and customer experience is taken care of, we d love to hear from you.

Facilities Manager (Commercial Property Portfolio) Location: Central London Salary: £55,000 Contract: Permanent, Full Time We re looking for an experienced Facilities Manager to oversee a portfolio of high-quality commercial office buildings across Central London. This is a varied, hands-on management role with responsibility for maintaining excellent standards across building services, maintenance, health and safety, security, cleaning and overall presentation. You ll act as a key point of contact for occupiers, contractors and internal property teams, ensuring planned and reactive works are delivered safely, efficiently and with minimal disruption. What you ll be doing Building and facilities management Maintain buildings to an excellent standard, ensuring they remain safe, secure, compliant and attractive to occupiers. Coordinate planned and reactive maintenance across building fabric, M&E and associated services. Conduct regular building and works inspections, identifying defects, risks and snagging items. Follow outstanding issues through to resolution within agreed timescales. Coordinate minor decoration, refurbishment and fit-out projects. Support larger property projects and tenant-requested works. Identify opportunities to improve building performance, service quality and efficiency. Coordinate essential services including maintenance, cleaning, security, waste and recycling. Occupier experience Act as a key point of contact for occupiers regarding building services and facilities matters. Ensure enquiries and maintenance requests are acknowledged and resolved promptly. Build positive and professional relationships with occupiers. Provide clear communication regarding works, access requirements and service interruptions. Work with the wider property team to deliver consistently high standards of customer care. Contractor and compliance management Build effective relationships with contractors and service providers. Review risk assessments and method statements before works begin. Issue permits to work and conduct contractor inductions. Monitor contractor performance, quality, cost and delivery. Ensure appropriate health and safety controls are followed across all works. Coordinate fire-safety activity, testing, drills and required remedial actions. Maintain awareness of asbestos, Legionella and other building-related risks. Ensure risks are recorded, assigned and closed through the company s health and safety management system. Records and documentation Maintain accurate site records, including: Operations and maintenance manuals Health and safety files Asset registers PPM calendars Logbooks Fire-safety records Drawings and schematics Statutory certification Maintain a clear audit trail for planned and reactive maintenance tasks. Ensure internal facilities and compliance systems remain accurate and up to date. Budgets and procurement Support the preparation and management of service-charge and facilities budgets. Monitor facilities and building-management expenditure across the portfolio. Raise purchase orders and approve invoices within agreed authority levels. Procure services and works in line with company procedures. Identify cost-saving opportunities without compromising quality or compliance. Support forecasting and budget reporting for FM-related costs. Team support Work closely with the senior property and operations team. Coordinate tasks with workplace and building-based colleagues. Provide guidance and support to ensure consistent standards across the portfolio. Deputise for senior colleagues when required. About you You ll be an experienced Facilities Manager with a strong understanding of commercial buildings, building services and occupier care. You ll ideally have: Relevant facilities or commercial property management experience. Experience overseeing multiple commercial buildings or a property portfolio. Strong knowledge of planned and reactive maintenance. A good understanding of building engineering and M&E systems. Experience managing hard and soft FM services. Knowledge of health and safety legislation and building compliance. Experience reviewing RAMS and issuing permits to work. Confidence managing contractors and monitoring works on site. Experience maintaining statutory and operational building records. Understanding of service-charge budgets, procurement and cost control. Experience coordinating fire-safety activity. Strong IT and systems capability. Excellent organisational and prioritisation skills. The ability to work autonomously and use your own initiative. A professional, personable and customer-focused approach. Strong written and verbal communication skills. Confidence working with occupiers, contractors and senior stakeholders. Qualifications Essential: IOSH Managing Safely or equivalent health and safety knowledge. Desirable: NEBOSH General Certificate. Mechanical, electrical or building-services qualification. Asbestos Awareness. Legionella Awareness. What s on offer? £55,000 salary. Responsibility for a high-quality Central London commercial property portfolio. A varied role combining building management, compliance, occupier experience and project coordination. The opportunity to work closely with an experienced property and operations team. Genuine autonomy and ownership across the facilities function. If you re an organised, commercially aware Facilities Manager who takes pride in maintaining excellent buildings and delivering a first-class occupier experience, we d love to hear from you.

Workspace Sales Executive Location: Central London Salary: £32,000 Contract: Permanent, Full-time Our client is a high-end established flexible workspace provider who are looking appoint a customer-focused 'Workspace Sales Executive'. This is an excellent opportunity for someone who enjoys speaking with prospective customers, understanding their requirements and turning enquiries into successful bookings and long-term workspace solutions. You ll manage inbound enquiries relating to meeting rooms and virtual-office services, providing a responsive and consultative experience from the first conversation through to booking or contract completion. The role You will: Respond to inbound telephone and online sales enquiries promptly and professionally. Make outbound calls and follow up prospective customers to maximise every opportunity. Qualify customer requirements and recommend the most suitable workspace services. Convert enquiries into meeting-room bookings and virtual-office agreements. Promote additional services, including catering and other workspace solutions. Arrange viewings and coordinate appointments with local workspace teams. Prepare booking confirmations, proposals and relevant customer communications. Support proposal follow-up and contract negotiations. Develop positive relationships with customers, brokers and meeting-room agents. Manage meeting-room availability and viewing calendars. Maintain accurate and detailed records within the CRM. Ensure enquiries, activities and follow-up tasks are completed within agreed timeframes. Complete the required qualification and AML processes for virtual-office clients. Produce booking statistics and communicate relevant promotions when required. About you You will be positive, organised and confident communicating with a wide range of prospective customers. You will ideally have: Experience in an inbound sales, sales support or customer-service role. A confident and engaging telephone manner. The ability to understand customer requirements and identify suitable solutions. Strong follow-up skills and a genuine drive to convert enquiries. Excellent attention to detail. Good planning, organisation and diary-management skills. Confidence working with CRM systems and maintaining accurate records. A professional, responsive and customer-focused approach. Experience within flexible workspace, serviced offices, coworking, hospitality, venues or meeting-room sales would be advantageous, but applications from other customer-focused sales environments are welcomed. This is a brilliant opportunity to join a highly-regarded provider within the industry and develop specialist experience within one of the property sector s most dynamic markets. To learn more or apply, contact TRC London or submit your CV today.

Front-of-House Receptionist - Premium Flexible Workspace London £26,000-£28,000 Full-time, permanent Are you naturally welcoming, highly organised and passionate about creating an exceptional customer experience? We re working with a growing, design-led flexible workspace operator to recruit a Front-of-House Receptionists for its premium Central London locations. This is much more than sitting behind a reception desk. You ll be at the heart of the building; welcoming members and guests, building relationships with the businesses based there and ensuring the workspace runs smoothly throughout the day. The role As the first person customers and visitors meet, you ll set the tone for their entire experience. You ll combine polished front-of-house service with practical day-to-day support, taking ownership of the reception area and helping create a workplace people genuinely enjoy coming to. Your responsibilities will include: Providing a warm, professional welcome to members, guests and prospective customers Managing reception enquiries in person, by telephone and via email Building positive relationships with customers across the workspace Managing meeting-room bookings and ensuring rooms are presented to a high standard Coordinating visitor access, post, deliveries and couriers Keeping reception, lounge and shared areas welcoming and well presented Supporting member communications, community initiatives and events Responding quickly and calmly to customer queries or issues Liaising with cleaning, maintenance and building-management teams Reporting facilities issues and following them through to resolution Supporting new customers as they move into the building Identifying opportunities to promote meeting rooms and other workspace services Providing wider administrative and operational support when required About you We re looking for someone who genuinely enjoys working with people and takes pride in the details that shape a great customer experience. You ll ideally have: Previous experience in reception, front of house, hospitality, customer service or flexible workspace A confident, warm and professional communication style Excellent organisation and attention to detail The ability to build rapport with a wide variety of people Confidence managing several priorities in a busy environment A proactive approach; you notice what needs doing and take ownership of it Strong written communication and basic administrative skills A calm, solutions-focused approach to customer queries A genuine interest in creating a welcoming workplace community Experience within flexible workspace, serviced offices, hotels, members clubs or premium hospitality would be advantageous, but attitude and service style are equally important. Why apply? This is an opportunity to join an ambitious independent workspace business where customer experience is central to the brand. You ll work in a beautifully designed environment, build lasting relationships with a diverse community of businesses and have the opportunity to make a visible impact on the day-to-day experience of the building. If you re polished, personable and ready to take ownership of a front-of-house experience, we d love to hear from you. Apply today with your CV.

About the Role We are seeking a driven and commercially minded Central Sales Executive to join our growing commercial property team. This role sits at the heart of our sales function, acting as a key point of contact for inbound and outbound enquiries, supporting deal progression, and maximising revenue opportunities across our property portfolio. Key Responsibilities Manage inbound sales enquiries, qualifying leads and converting opportunities into successful deals Proactively generate new business through outbound calls, email campaigns, and client outreach Build and maintain strong relationships with landlords, tenants, and investors Support the wider sales team in progressing transactions from initial enquiry through to completion Maintain accurate records of all interactions and opportunities within the CRM system Provide market insights and competitor analysis to support pricing and positioning strategies Collaborate with marketing and property teams to ensure listings are effectively promoted About You Proven experience in a sales role, ideally within commercial property or real estate Strong communication and negotiation skills with a confident, professional approach Target-driven with a track record of meeting or exceeding KPIs Highly organised with the ability to manage multiple priorities Comfortable working in a fast-paced, dynamic environment Experience using CRM systems and sales tools What We Offer Competitive base salary with uncapped commission potential Opportunities for career progression within a growing business Ongoing training and professional development Supportive and collaborative team environment Access to a diverse and high-quality commercial property portfolio

Job Title: Central Sales Executive Location: Essex/Hertfordshire Department: Commercial Property Salary: Competitive + Commission + Benefits About the Role We are seeking a driven and commercially minded Central Sales Executive to join our growing commercial property team. This role sits at the heart of our sales function, acting as a key point of contact for inbound and outbound enquiries, supporting deal progression, and maximising revenue opportunities across our property portfolio. Key Responsibilities Manage inbound sales enquiries, qualifying leads and converting opportunities into successful deals Proactively generate new business through outbound calls, email campaigns, and client outreach Build and maintain strong relationships with landlords, tenants, and investors Support the wider sales team in progressing transactions from initial enquiry through to completion Maintain accurate records of all interactions and opportunities within the CRM system Provide market insights and competitor analysis to support pricing and positioning strategies Collaborate with marketing and property teams to ensure listings are effectively promoted About You Proven experience in a sales role, ideally within commercial property or real estate Strong communication and negotiation skills with a confident, professional approach Target-driven with a track record of meeting or exceeding KPIs Highly organised with the ability to manage multiple priorities Comfortable working in a fast-paced, dynamic environment Experience using CRM systems and sales tools What We Offer Competitive base salary with uncapped commission potential Opportunities for career progression within a growing business Ongoing training and professional development Supportive and collaborative team environment Access to a diverse and high-quality commercial property portfolio

We are seeking a highly organised and proactive Executive Assistant to provide comprehensive support to senior leadership within a dynamic FTSE 250 organisation. This is a pivotal role requiring exceptional attention to detail, discretion, and the ability to manage competing priorities in a fast-paced corporate environment. Key Responsibilities Provide high-level administrative support to senior executives, including diary management, travel arrangements, and meeting coordination Act as a key point of contact between executives, internal teams, and external stakeholders Prepare reports, presentations, and briefing documents to a high standard Manage confidential information with integrity and professionalism Coordinate board meetings, including agenda preparation and minute-taking Support project delivery by tracking deadlines and ensuring follow-ups are completed Identify opportunities to improve processes and enhance efficiency within the executive office About You Proven experience as an Executive Assistant or in a similar role supporting senior leadership Exceptional organisational and time management skills Strong written and verbal communication abilities High level of discretion and professionalism Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Ability to work independently while maintaining strong collaboration with wider teams Experience within a listed or large corporate organisation is highly desirable What We Offer Competitive salary and performance-related bonus Comprehensive benefits package Opportunities for career progression within a FTSE 250 environment A collaborative and inclusive workplace culture

About the Role We are seeking a driven and commercially minded Central Sales Executive to join our growing commercial property team. This role sits at the heart of our sales function, acting as a key point of contact for inbound and outbound enquiries, supporting deal progression, and maximising revenue opportunities across our property portfolio. Key Responsibilities Manage inbound sales enquiries, qualifying leads and converting opportunities into successful deals Proactively generate new business through outbound calls, email campaigns, and client outreach Build and maintain strong relationships with landlords, tenants, and investors Support the wider sales team in progressing transactions from initial enquiry through to completion Maintain accurate records of all interactions and opportunities within the CRM system Provide market insights and competitor analysis to support pricing and positioning strategies Collaborate with marketing and property teams to ensure listings are effectively promoted About You Proven experience in a sales role, ideally within commercial property or real estate Strong communication and negotiation skills with a confident, professional approach Target-driven with a track record of meeting or exceeding KPIs Highly organised with the ability to manage multiple priorities Comfortable working in a fast-paced, dynamic environment Experience using CRM systems and sales tools What We Offer Competitive base salary with uncapped commission potential Opportunities for career progression within a growing business Ongoing training and professional development Supportive and collaborative team environment Access to a diverse and high-quality commercial property portfolio

Job Title: Central Sales Executive Location: Essex/Hertfordshire Department: Commercial Property Salary: Competitive + Commission + Benefits About the Role We are seeking a driven and commercially minded Central Sales Executive to join our growing commercial property team. This role sits at the heart of our sales function, acting as a key point of contact for inbound and outbound enquiries, supporting deal progression, and maximising revenue opportunities across our property portfolio. Key Responsibilities Manage inbound sales enquiries, qualifying leads and converting opportunities into successful deals Proactively generate new business through outbound calls, email campaigns, and client outreach Build and maintain strong relationships with landlords, tenants, and investors Support the wider sales team in progressing transactions from initial enquiry through to completion Maintain accurate records of all interactions and opportunities within the CRM system Provide market insights and competitor analysis to support pricing and positioning strategies Collaborate with marketing and property teams to ensure listings are effectively promoted About You Proven experience in a sales role, ideally within commercial property or real estate Strong communication and negotiation skills with a confident, professional approach Target-driven with a track record of meeting or exceeding KPIs Highly organised with the ability to manage multiple priorities Comfortable working in a fast-paced, dynamic environment Experience using CRM systems and sales tools What We Offer Competitive base salary with uncapped commission potential Opportunities for career progression within a growing business Ongoing training and professional development Supportive and collaborative team environment Access to a diverse and high-quality commercial property portfolio

We are seeking a highly organised and proactive Executive Assistant to provide comprehensive support to senior leadership within a dynamic FTSE 250 organisation. This is a pivotal role requiring exceptional attention to detail, discretion, and the ability to manage competing priorities in a fast-paced corporate environment. Key Responsibilities Provide high-level administrative support to senior executives, including diary management, travel arrangements, and meeting coordination Act as a key point of contact between executives, internal teams, and external stakeholders Prepare reports, presentations, and briefing documents to a high standard Manage confidential information with integrity and professionalism Coordinate board meetings, including agenda preparation and minute-taking Support project delivery by tracking deadlines and ensuring follow-ups are completed Identify opportunities to improve processes and enhance efficiency within the executive office About You Proven experience as an Executive Assistant or in a similar role supporting senior leadership Exceptional organisational and time management skills Strong written and verbal communication abilities High level of discretion and professionalism Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Ability to work independently while maintaining strong collaboration with wider teams Experience within a listed or large corporate organisation is highly desirable What We Offer Competitive salary and performance-related bonus Comprehensive benefits package Opportunities for career progression within a FTSE 250 environment A collaborative and inclusive workplace culture