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Job Title: Team Lead - Member and Supporter Experience Team: Member and Supporter Experience Location: Hybrid (split between home-working and London) Interview Date: 5 August This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role. It s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions. We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people. We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission. Context and purpose of role At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain. This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation. We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others. Key Responsibilities: Team Leadership and Coaching Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching. Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers. Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support. Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery. Supplier and Project Management Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures. Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget. Proactively identify new solutions or efficiencies to improve working practices. Operational Oversight Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team s workload and rota. Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines. Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles. Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making. High standard supporter care Support the team daily in answering incoming enquiries as part of the role. Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions. Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement. Cross-Team Collaboration and Advocacy Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues. Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities. Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects. Play an active role in key business projects championing the supporter voice. Continuous Improvement Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction. Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders. Volunteer and Digital Engagement Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively. Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts. Other Undertake such other duties as may be reasonably required of the post. The Person Knowledge, Skills and Experience Essential: • Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment • Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members. • A high standard of organisational skills with the ability to effectively prioritise and manage own workload. • Excellent interpersonal and communication skills, including the ability to write to a high standard. • Strong numerical skills and the ability to use and interpret data. • Ability to adapt style, tone and content to a relevant audience. • Experience delivering excellent supporter or customer care • A team player, able to develop collaborative, strong and effective working relationships. • Innovative and solutions-focussed with the ability to build knowledge and learn new skills. • Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall). Desirable: • Interest in walking and/or being an advocate for the outdoors and natural environment. • Experience in managing knowledge, learning and/or training in a supporter or customer facing environment • Experience working within or alongside fundraising or membership teams. • Experience in providing insight and reporting in a supporter or customer facing environment. • Experience in working with volunteers, with an understanding of volunteer motivations and needs • Knowledge of relevant regulatory and legal requirements that impact charities. • Experience working with third party suppliers. Personal Attributes A team player, develop collaborative, strong and effective working relationships. Empathetic and patient, with a genuine desire to help members and supporters. Positive and professional attitude. Proactive and self-motivated with the ability to work independently. Adaptable and flexible in a fast-paced environment. Strong sense of responsibility and accountability. Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. Values and Behaviours Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. Inclusive We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission. Inspiring We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission. Empowering We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action. Responsible We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Are you a confident People Advisor or HR Advisor who is available immediately for a 3 month Fixed Term Contract ? Covering a sabbatical for one of the existing team, you'll be joining a well-established, friendly, talented and dedicated People function. Salary is up to £36 ,000 for this hybrid role , with generous holiday allowance and pension, plus health and wellbeing provision and lots of staff discounts. You will be dividing your time between the office in Peterborough and working from home (50/50 split) So, what will you be doing? A whole bunch of interesting stuff! Such as Acting as trusted advisor to managers, providing your expertise and guidance to help them navigate all types of People issues Various HR activities e.g. conducting exit interviews, coordinating the employee engagement survey Absence management e.g. liaising with Occupational Health, conducting Risk Assessments, gathering and analysing data Reviewing existing templates for policies and procedures, refreshing and updating them where needed Managing Employee Relations casework from end-to-end, guiding and advising managers, plus ensuring process is followed If all this sounds like it might be your cup of tea, then what are you waiting for? Click apply right now!

Digital Content Manager We have a fantastic career development opportunity within our Marketing and Communications team as we look to appoint a 12-month Fixed Term Digital Content Manager. About the organisation Be there when it matters. At a time when more people than ever are expected to need support, there has never been a more important time to join this charity to help transform the experience of everyone facing dying and grief in the UK. From providing care and support for someone at the end of their life to helping someone manage their grief, there is no one size fits all when it comes to how we cope and the help we need. About the Role The Digital Content Manager will support the organisation by devising and delivering an effective online content strategies and producing high-quality, creative written and audio-visual content that aligns with the charity s goals, target audience and brand identity. Lead the development of written and audiovisual content for our digital platforms Develop and implement a content strategy for our digital channels (working closely with the social media team) and a set of guiding principles for producing engaging, accessible, search optimised content across all channels Create written, graphic and audiovisual digital content, and devise creative content ideas to support campaigns, appeals and organisational priorities Provide video editing services to the organisation as required Manage ongoing relationships with agencies and/or freelancers to deliver digital content Work with the Digital Officer and Senior Digital Manager to ensure all new content is optimised for SEO Work with the case study manager to produce story-based content which can be used to give a case for support across our website and social channels Contribute to the development and ongoing maintenance of content for a bereavement self-help product/platform and the bereavement content on our website Explore new and engaging ways to tell our story through animation, audio, written content and imagery Support with video and other content production for internal use, where needed About You Ability to create impactful and compelling online content (written copy, graphics, video and audio) Excellent written English and proofreading skills Excellent understanding of best practice when writing for online platforms, including a good understanding of accessibility requirements for digital communications Excellent video production skills, from conception through to editing and resizing for different platforms Experience using Canva, Photoshop or other design software to create graphics A creative flair and ability to contribute new ideas for content to projects and campaigns Experience of using content management systems (CMS) we use Wagtail Experience in developing and executing content strategies Experience working and collaborating with digital agencies and other external suppliers, including procurement and contracting processes Strong understanding of SEO best practices and principles and keyword research Understanding of user journeys and IA and the role quality content plays in these Understanding of best practices with digital communications to supporters and service users Experienced in collecting insights using various tools (including GA4 and Search Console) to understand how content is performing Project management experience Experience in managing agencies and/or freelancers Able to work independently and to deadlines Able to work as part of multi-disciplinary project teams to deliver shared visions and objectives Highly organised and able to prioritise a busy workload with changing priorities Desirable Requirements Experience of working in the not for profit, bereavement or health sector Knowledge and experience in social media content creation We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications. Benefits Company pension scheme 27 days holiday - rising to 33 with length of service plus bank holidays Enhanced maternity and paternity pay Enhanced sick pay Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals Staff discount of 10% on new goods online at our shop Structured induction programme and learning and development opportunities. We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make this a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation. If you want more than just a job, we want you. Join the team and be there when it matters.

Contract: Fixed term (12 months), full time, 35 hours over 5 days Location: Burford, (Hybrid 2 days in the office, 3 days remote) Salary: £40,000 - £45,000 per annum Closing Date: Sunday 6 July 2025 Interview Date: w/c 14 July 2025 Are you a passionate and strategic direct marketer? Join Blue Cross, a leading animal welfare charity, and play a vital role in deepening relationships with our supporters to maximise long-term value and impact. Our Individual Giving team raises around £27 million annually, engaging thousands of individuals through cash donations, regular giving, and legacies. As our Direct Marketing Manager (Donor Development) , you'll lead our efforts to inspire, engage and retain these valued supporters. More about the role Reporting to the Head of Individual Giving, you ll lead a small, dedicated team to deliver compelling campaigns and stewardship communications across multiple channels including direct mail, email and phone. You ll be responsible for managing a wide range of donor development activities. These include planning and delivering cash and raffle appeals, and driving cross-sell initiatives such as converting one-off cash donors into regular givers. Your team will also be key to delivering projects such as Gift Aid stewardship, regular giving upgrades, and reactivation efforts. A central part of the role will be managing the production and distribution of our supporter communications. You ll collaborate closely with colleagues across the organisation and external agencies to ensure we provide a consistently excellent experience for our supporters, while maximising income and long-term engagement. You ll bring strategic thinking, creativity and a strong results focus to shape and grow our donor retention and development efforts, ultimately helping us raise more funds to support the pets and people who rely on our services. Key Responsibilities Work with the Head of Individual Giving to develop and deliver a strategic business plan and budget for Donor Development, including milestones, KPIs and income targets. Lead a wide portfolio of multichannel campaigns with a focus on cash and raffle appeals, and wider supporter communications (including RG upgrades/conversions and Gift Aid). Manage stewardship activities, including thank you and update communications. Collaborate with your Direct Marketing Manager colleagues in the Individual Giving team to improve supporter engagement and retention, including enhancing regular giving products and materials. Ensure all activity aligns with Blue Cross brand guidelines and values. Build strong internal and external relationships to deliver effective, insight-driven campaigns. Champion continuous improvement by applying best practice to campaign planning, delivery and analysis. Line-manage the Donor Development Officer and Assistant, supporting their performance, goals and development. Monitor and control income and expenditure, providing regular budget forecasts. Work cross-functionally with teams such as Data and Insights, Fulfilment Services and Customer Care to maximise supporter lifetime value. About you: You re an experienced and results-driven direct or digital marketer and/or fundraiser, with a strong understanding of supporter motivations and a passion for delivering excellent supporter experiences. You bring a strategic mindset, a keen eye for detail, and the ability to manage multiple campaigns in a fast-paced environment. You re confident working to financial targets, optimising budgets, and using insight to drive innovation and continual improvement. A skilled project manager, you re comfortable juggling priorities and deadlines, while ensuring quality and performance stay high. Your strong communication and interpersonal skills make you a collaborative team player and effective line manager. You build positive relationships across teams and with external partners to deliver ambitious goals. Essential Qualifications, Skills, and Experience Proven experience in Direct or Digital Marketing and/or Fundraising (client or agency side) Strong track record in managing agencies and budgets Demonstrable success in delivering income growth and supporter engagement Excellent project and people management skills Good working knowledge of GDPR and fundraising legislation Skilled in using CRM databases, with proficiency in Word and Excel Desirable Qualifications, Skills, and Experience Diploma in Direct or Digital Marketing/Fundraising Copywriting and content evaluation experience Knowledge of lottery, raffle or gaming products Experience working with communications or brand teams Familiarity with print and production processes How to apply Click the apply button below and complete the online application process before the closing date on Sunday 6 July 2025 . We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it weren t for their amazing efforts and commitment, we wouldn t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can. With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll thrive in a supportive and rewarding environment. Our generous benefits package includes: 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata. Pension scheme with enhanced employer contribution Life assurance Unlimited access to an employee assistance programme Programmes for physical and mental wellbeing support Free access to GP via MetLife Recognition scheme Annual volunteer days Claim for professional fees Charity worker discounts across a variety of retailers. We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'Why Work for Us' page on our website. To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

Tearfund's Global Fundraising and Communications Group are looking for an experienced and effective Senior Marketing Executive to join their Church and Supporter Engagement team. The Global Fundraising and Communications Group has a vision to grow a global community of people who want to enter into a whole-life response to poverty with help from Tearfund. They will be invited to give, pray, campaign, volunteer and make lifestyle changes, according to how they feel challenged to respond. We have a ministry to inspire and help people to live generously in every sense of the word. The main purpose of the role is to support the Church and Supporter Engagement leadership Team and broader Global Fundraising Group in the leading of fundraising campaigns and activities. The successful candidate will have: Experience in leading on new and existing fundraising and marketing appeals and projects. Proven ability in project management. Management of project/activity budgets. Experience in line managing staff. Clear and effective verbal and written communication Excellent team building and people skills An understanding of marketing and/or fundraising communications Does your skill-set match these requirements? If so, this could be the role for you! We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund. Hybrid Working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager. All applicants must be committed to Tearfund's Christian beliefs. The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Executive Assistant to CEO Location: Due to the nature of this role, it is based full time at our Headquarters in Lincoln - HEMS Way, Lincoln, LN4 2GW Hours: 37.5 per week Salary: £26,000 - £34,000 per annum, negotiable based on experience Type: Permanent Reporting to: Chief Executive Officer About Us The Lincs & Notts Air Ambulance (LNAA) provides lifesaving critical care to the communities of Lincolnshire & Nottinghamshire, funded by public donations. If somebody is involved in a serious incident or suddenly taken ill, speed and time are of the essence. Giving a patient the best chance of survival, our Air Ambulance crew effectively take the A&E department to the scene of the emergency. Recently rated outstanding by the Care Quality Commission across all five areas that were inspected Safe, Caring, Effective, Responsive and Well led, we are a friendly, inclusive, and dynamic team focused on ensuring we deliver the best possible service. The tie that binds us here at LNAA is our set of values Teamwork. Respect. Innovation. Compassion (TRIC). We display these attributes in the way we interact with the people we meet, from former patients and volunteers to our supporters and colleagues. About the Role This is a pivotal role at the heart of the Charity, offering a unique opportunity to work closely with the CEO of a dynamic and life-saving Charity. As Executive Assistant to the CEO, you will provide comprehensive, high-quality executive support that enables the CEO to focus on strategic priorities, external engagement, and organisational leadership. You ll be a trusted advisor and gatekeeper, anticipating needs, streamlining communications, and ensuring the CEO s time is used effectively. In addition, you will act as the Company Secretary, supporting the Charity s governance framework, maintaining statutory compliance, and ensuring effective administration of the Board of Trustees and its subcommittees. There will also be the opportunity for Project Management. Success in this role will require someone who is highly organised, discreet, and proactive, with high levels of integrity and resilience. You ll need to be comfortable working at pace, able to manage competing priorities, and confident communicating with a wide range of stakeholders including Trustees, crew, funders, MPs and members of the public. This is more than just an administrative role it s a trusted strategic support position for someone who is passionate about making a difference and who thrives in a values-driven, purpose-led environment. Our Benefits Annual Leave of 25 days, which increases by 1 additional day per completed year of service up to a maximum of 30 days. in addition to bank holidays (pro rata for part time staff) Additional days leave for your birthday. Pension scheme includes 6% employer contributions, with 4% employee contribution. Access to a Health & Wellbeing Care Plan Occupational Sick Pay Scheme Life insurance at 3 times your annual salary On completion of probationary period. Closing date: Monday 21st July 2025 Interviews: Week commencing 30th July 2025 We reserve the right to close this vacancy early if sufficient applications are received. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Lincs & Notts Air Ambulance is an equal opportunities employer and aims to ensure all applicants are treated fairly and equitably regardless of gender, race, colour, ethnicity, age, disabilities, social economic background, religious or political beliefs, marital status, maternity or paternity, or sexual orientation. Please note that we are currently unable to sponsor applicants for work visas in the UK. Therefore, you must have the right to work in the UK to be considered for this position. Applications from candidates who require visa sponsorship will not be considered. No agencies please.

Vacancy type: Permanent, part time Location: Dunmurry and the greater Belfast area including Lisburn Salary: £12.21 per hour Hours per week: This is a variable hours role Closing date: 10th July. We are reviewing applications as they are received, so we encourage you to apply early. Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities. Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you. As a Retail Assistant, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness. You will be responsible for: Assisting the Retail Manager in maximising sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items. Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines. Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss. Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme. Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement. Managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines. In the absence of the Retail Manager, taking responsibility for the overall management and operation of the store. Key Criteria: Previous retail experience, preferably in fashion/clothing. Experience of cash handling and financial management procedures (including completion of sales records). Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion, Ability to work well both independently and as part of a team. Good organisational skills and the ability to prioritise workload, balancing competing demands. Understanding of health and safety procedures in a retail environment. Experience in managing and motivating volunteers is desirable. Application Process To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie. In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18. Benefits you'll love: 35 hour working week 25 days annual leave (exclusive of Bank Holidays) Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%) Loan schemes for bikes; computers and season tickets Continuous professional development opportunities Industry-leading training programmes Wellbeing and Employee Assistance Programmes Enhanced bereavement, family friendly and sickness benefits Access to Blue Light Card membership Subsidised Eye Care Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity. We're committed to making reasonable adjustments to support you throughout the application and selection process.

We are currently looking to hire a Salesforce Administrator who can support our Network Partners on their Salesforce CRM platforms. This role incorporates everything from day to day support and maintenance, developing new functionality and ensuring the platform is adopted widely and efficiently by our network. This position is a maternity cover fixed term contract for 9 months . If you are experienced managing Salesforce CRM, and can advocate the benefits of the platform to our network, please apply below. This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London (near Tower Hill) and you would be expected to attend the office at least once a week for meetings. Travel costs to the London office are not covered by the charity. Must haves: The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P Experience Strong Salesforce product knowledge, with at least 2+ years of Salesforce Administration A, I, T Active Certified Salesforce Administrator A Experience in Service Cloud and Non-Profit Success Pack A Experience configuring a Salesforce solution to meet the needs of non-profit organisations and/or service providers A, I, T Skills and knowledge Good communicator both written and verbal A, I Ability to use their initiative and think on their feet I Excellent time management and organisational skills I Must be able to prioritise effectively I Personal attributes A proactive, can-do attitude I A positive outlook I Works well under pressure I Great to Haves Experience Understanding of the delivery of services for older people I Experience, and/or certification in/of Field Service A Experience of Gearset A Experience of Conga A Experience of Jira A, I Skills and knowledge Demonstrates approach to continuous learning and development within the Salesforce platform. I Certified in Service Cloud and Non-Profit Success Pack. A Good knowledge of Microsoft applications including Teams and Excel. A, I Additional Information This role description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this role description does not describe any individual role holder. In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management. The role may involve occasional travel within the UK to attend meetings, events and presentations, including some overnight stays. Supporting statements and anonymisation Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected. CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Are you a Handyperson looking for a varied, fun and interesting workplace? Happy to get stuck in with a bit of everything? Look no further. Working for this well-known historical attraction centre as a Maintenance Handyperson, your role covers a wide scope of tasks, be it helping to set up events, basic mechanical and plumbing, compliance inspections, general PPM's and more. Salary - £30,000 Per Annum Location - Weybridge Role Type - Permanent / Full Time / 37.5 hours a week / Shifts between 8am-6pm (on a rota) Benefits - 25 Days holiday 8 BH, Pension, Free onsite parking, discounts & many more! The Role This hands-on role supports the upkeep and smooth operation of site facilities, and buildings. You'll carry out reactive and planned maintenance tasks, including minor mechanical repairs, plumbing, painting, decorating, basic carpentry, and grounds keeping. The role also involves preparing for and supporting events by setting up infrastructure such as power, lighting, and signage. You'll maintain safe, organised workspaces and assist in waste disposal, snow clearing, and weather-related preparations. Operating machinery like ride-on mowers, cherry pickers, and forklifts may be required, with training provided. You'll also help coordinate volunteers, supervise site standards, and support contractors to ensure health, safety, and quality. Regular outdoor work, including at height and in varied weather, is part of the role, along with participation in the Museum's first aid response team. This role requires weekend availability as well as occasional working on Bank Holidays, all weekend or bank holiday work is given back as a day in lieu. This is managed by a shift rota a month in advance. Sound like your perfect role? Apply today.

A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents. With a history spanning over 225 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions. "Rethink Everything" is our philosophy - it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients. The Lombard Odier Wealth Planning team comprises 65 professionals based in 7 countries and is fully integrated across the Lombard Odier Private Client offices and markets. We are looking for a Head of Wealth Planning covering the UK Region to lead the strategic direction, development, and delivery of comprehensive wealth planning services for high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients. The position will be based in London but will be responsible for the wealth planning services provided to clients in the UK teams located in London, Geneva, Zurich and Nassau. As a member of the Global Wealth Planning team, the UK Head of Wealth Planning will also be responsible for delivering the UK Wealth Planning practice and expertise to HNW and UHNW clients, wherever they are based. This role is responsible for managing a team of wealth planners and collaborating with relationship managers, investment advisors, and legal/tax professionals to provide holistic solutions that align with clients' long-term goals. YOUR ROLE Contribute to the Wealth Planning team's marketing and communication initiatives, exchange technical information with the wealth planners, and ensure the UK technical expertise within the team remains excellent.As a member of the UK Region Executive Committee, provide input and insights that support the delivery of a coherent and focused wealth planning strategy. This is to be aligned with the Bank and UK Region's growth objectives.Lead, mentor, and develop a team of wealth planners, ensuring high performance and continuous professional development.Contribute to the commercial success of the Private Bankers by assisting and supporting pro-actively with prospects and existing client relationships, by delivering value-added and personalised wealth planning strategies and solutions. Represent Lombard Odier as a speaker at events on wealth planning subjects.Provide private clients with guidance and information in relation to UK tax and legal matters, in the context of their holistic wealth planning requirements.Be an ambassador for the UK market and all of the Bank's UK client base. Ensure appropriate coverage of tax and legal developments in the UK and, when appropriate, communicate these internally within the Bank and externally to private clients, as well as accept speaking engagements at conferences which help showcase Lombard Odier's capabilities.Work closely with Lombard Odier Private Bankers, private clients and their professional tax and legal advisors, including to draft memorandums, presentations, and technical notes. YOUR PROFILE A thorough knowledge of wealth planning subject matter, in particular relating to UK Resident/Non Domiciled individuals, UK entrepreneurs and financial market professionals, as well as international aspects related to their situationCTA (Chartered Tax Adviser) is a minimum requirementProven track record in managing high-profile client relationships and strong relationships building skills.Capacity to understand, in addition to UK-specific issues, cross-border planning, and the ability to identify where input is required from other jurisdictions. Excellent knowledge of FCA compliance procedures and other regulatory requirements.Excellent communication skills and capacity to explain complex tax and legal issues in an accessible manner.Flexibility and creativity in the resolution of issues to take into account multiple and complex legal, tax, regulatory and operational constraints of the Banking environment.A passion for working with private clients and regularly attending in-person meetings. Our Maison's DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication. As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison's DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy. It is an exciting time to join our Teams. All applications will be handled in the strictest confidence.

Operational Support Grade HMP Erlestoke £2 7,840 His Majesty s Prison and Probation Service. An extraordinary job. Done by someone like you. As an Operational Support Grade, you will play a key part in supporting the day-to-day running of a busy prison You will be part of a supportive team doing all sorts of things from security and searches at the gate, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. It s a varied and active job involving tasks which combine some desk duties with more physical tasks such as lifting, carrying and walking to accompany vehicles across the prison grounds . Someone like you You don t need any qualifications to do this job, but if you are a good communicator and can keep calm under pressure, this fast-paced role could be the start of a successful career for you. Helping to keep a prison running smoothly and safely you will have good judgement and common sense, and, above all, be a great team player. As an OSG, you will work a variety of shifts, including weekend and night shifts, to keep things running. An extraordinary job In this unique career, you ll have the opportunity to protect the public and make an impact on lives by supporting the important work happening daily in our prisons. Unlike our prison officers, your contact with prisoners is limited, although depending on the particular prison you may interact with prisoners occasionally. The OSG role will give you significant knowledge and experience of how a prison operates . It can provide opportunities to move into other prison jobs, including opportunities to apply for the OSG to Prison Officer conversion scheme. What you can expect from us: You ll be given great training and opportunities for progression and development. In addition to your base pay, you will receive: annual leave is 25 days on appointment and will increase to 30 days after 10 years service (calculated on a pro-rata basis) 9 days bank, public and privilege holidays access to a paid Level 2 apprenticeship in customer service access to the generous Civil Service pension scheme season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme If this sounds like you, apply now.

Highways Maintenance Operative We're looking for a Highways Maintenance Operative to join our Transportation team based in Park Gate Depot, Fareham. A full driving licence is essential for this role. Within this role, you can enjoy a fantastic, matched pension scheme, 24/7 virtual GP service for you and your family, a competitive annual holiday entitlement, with opportunities to buy/sell leave and even more. Can you envision a world without transportation links by land, sea, or air? Neither can we! Your journey is our journey. Join us at Kier Transportation, where we are working brilliantly together to make a difference, supporting the movement of people, goods, and equipment. Location : Park Gate Depot, Fareham, Hampshire - Site based Contract : Permanent, Fulltime, Monday to Friday Salary : £12.60 to £15.34 p/h Responsibilities As a Highways Maintenance Operative, you will carry out a variety of highway maintenance duties as instructed on a day-to-day basis to ensure the efficient running of the Area 3 network. Your day to day will include: Carry out highways maintenance duties as instructed including winter maintenance when appropriate Respond promptly to incidents on the networks as instructed Work in close cooperation with team members and subcontractors, contributing to the maintenance of a safe and healthy working environment for both the network users and work team by ensuring compliance all health and safety procedures Contribute to the promotion of customer care by working closely with team members to ensure client and network users are dealt with in a polite and courteous manner Responsible for notification to Regional Network Hub Control Centre on commencement and end of winter maintenance and occupation of Roadspace for Traffic Management What are we looking for? This role of Highways Maintenance Operative is great if you have: Experience driving HGV Category C Experience and knowledge of strict H&S operations and its practical implications Asset management awareness - operational level required Lantra 12A/B Traffic Management General Operative qualification We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat. Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here . Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here . As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. We look forward to seeing your application to

An exciting position has arisen for a Payroll Officer to join a charity based in Maidstone that strives to support people with learning disabilities. The postholder will provide hands-on technical support in all aspects of payroll checking. Please note that this role requires you to be available for interviews at short notice and to start immediately. Key responsibilities: Apply advanced payroll technician knowledge to verify and approve calculations by Payroll Officers and Administrators, ensuring compliance with charity standards Collate payroll data in a timely manner and update spreadsheets to monitor input progress Collaborate with the payroll team and Payroll Managers to run the final payroll accurately Review exception and comparison reports, taking action to resolve identified issues Monitor the payroll inbox as a team and identify any recurring trends or issues Run and interpret month-end reports to support accurate financial reconciliation Manage internal and external correspondence within required timeframes Reconcile and raise monthly payment requests for third-party payments (e.g., HMRC, unions) Attend team meetings to provide advice, support, and constructive feedback Keep workspaces organised by promptly signing and electronically filing documents Stay informed of statutory legislation and auto-enrolment guidance to ensure compliance Respond professionally to payroll queries from employees, HR, and external agencies Support the production of end-of-month and year-end statutory returns as required Ideal candidate profile: Experience in credit control, including collecting payments from local authorities or similar entities In-depth knowledge of payroll processes, including tax, National Insurance, statutory legislation, and payments Strong working knowledge of Microsoft Office Suite, with intermediate skills in Excel Experience using payroll systems (knowledge of Iris/Earnie is desirable) Excellent attention to detail and strong verbal communication skills Contract length: 12-month contract, with possibility to move permanent Salary: £35,000 per annum Hours: 35 per week Working pattern: Office-based working with some hybrid flexibility Location: Maidstone, Kent Start date: ASAP Agency Reference Number: J87689 This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out. Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Ready for a challenge? Then Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role As our UKI Capability Manager, you will be responsible for our local learning and development across the UK & Ireland Segment at Just Eat A key focus for your role will be enhancing the onboarding experience for all new starters through a dynamic and impactful induction strategy. You will also act as a key advisor to department heads, independently assessing training needs, recommending optimal internal and external programmes, and contributing to the broader business objectives across all departments within our large-scale UKI operation. These are some of the key ingredients to the role: Training Leadership: Act as the UKI training subject matter expert, engaging with department heads to advise on and influence internal and external training solutions. Training Delivery: Design and deliver a flexible catalogue of training sessions that complement existing offerings, identifying and acting on new opportunities proactively. Content Development: Create and continuously improve training content in collaboration with Sales Operations and Partner Marketing to ensure engaging and effective materials. Strategic Collaboration: Align UKI training with international L&D programmes while tailoring content to local needs, working closely with the UKI HRBP team. Project & Process Management: Independently lead training initiatives and identify opportunities to optimise learning and development processes. What will you bring to the table? Proven experience leading learning initiatives, including facilitation and content design Excellent communicator with strong presentation skills across in-person and virtual settings Track record of high performance, attention to detail, and effective multitasking Strong collaborator with a people-first, cross-functional approach Ability to independently design and deliver L&D strategies aligned to business goals At JET, this is on the menu: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else are we delivering? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.