Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Mar 23, 2026
Full time
Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Indicium AI is trusted by the world's leading enterprises to deliver AI into production at scale. We are a global AI-native consultancy with proven experience across Financial Services, Energy & Utilities, Healthcare & Life Sciences, Retail & CPG, and Manufacturing. From strategy, to build, to business outcomes, we unlock value from AI with unmatched clarity, speed, and capability. Powered by 600+ AI experts serving 50+ enterprise clients from 5 global locations, we work side-by-side with top partners - including Anthropic, Databricks, AWS, OpenAI, and Microsoft - to deliver modern AI with speed and measurable impact. We recognise "data" is broad, that's why we're keen to speak to those from a data background and cloud natives with experience in building software of high quality standards. As an outcome based consulting business we look for people who enjoy taking a consultative approach to solving problems in a holistic, end to end fashion. We have a highly talented, diverse team; from different backgrounds & with different experiences which we are keen for you to learn from & will want to learn from you. Responsibilities You will be responsible for the technical implementation and delivery of modern data systems as well as AI enabled applications Solve end to end data problems/opportunities at scale Contributing to solution architecture & design of complex systems Working with our customers to take them on a journey to success bringing their data strategy to life Engage with your cross-functional squad during the implementation of end-to-end solutions Contribute to internal initiatives such as blogs, technical forums, and technology practices Drive your own development using the tools and support from Indicium AI to learn new skills Requirements (These are not ) Experience building end-to-end data-centric systems using modern data engineering techniques (e.g. distributed systems, data streaming, event-based architectures etc) Software development experience with one or more languages (e.g. Python, Java, C#) Solid software engineering and DevOps skills as well as the complete SDLC applied to data, e.g. design patterns, automation, testing, contract definition, clean code, CI/CD, path to production Worked with one or more cloud platforms and services (AWS, Azure, GCP) Hands-on experience with modern data technologies and tools (e.g. Kafka, Flink, DBT etc.), data storage (e.g. Snowflake, Redshift, etc.) and also IaC (e.g. Terraform, CloudFormation) Pragmatic approach to solving problems Nice to haves Keen interest in modern AI/ML techniques Experience in a consultancy or client-facing role Certifications in relevant technologies (e.g. AWS Cloud Practitioner, Azure Fundamentals, etc.) Why Indicium AI Plentiful opportunity and support for learning & development; £2k annual training budget (with 5 study days), access to Udemy, external consulting & leadership skills training Fast-growing start-up organisation with huge opportunity for career growth Competitive salary package along with company annual bonus A hugely collaborative working environment where every person's viewpoint is considered - a chance to make your mark on the business from day one! Strong engineering community; regularly run forums and Lunch & Learns, internal technology practices, we host external meet-ups Financially backed business meaning security and support for new initiatives and global market expansion Pick your own Gear! Macbooks, PCs, Accessories! Interested in building your career at Indicium AI? Get future opportunities sent straight to your email. Do you consider yourself to have a disability? The Equality Act 2010 defines a "physical or mental impairment which has a substantial and long-term adverse effect on a person's ability to carry out normal day-to-day activities". An effect is long-term if it has lasted, or is likely to last, more than 12 months. Which gender do you identify as?
Mar 23, 2026
Full time
Indicium AI is trusted by the world's leading enterprises to deliver AI into production at scale. We are a global AI-native consultancy with proven experience across Financial Services, Energy & Utilities, Healthcare & Life Sciences, Retail & CPG, and Manufacturing. From strategy, to build, to business outcomes, we unlock value from AI with unmatched clarity, speed, and capability. Powered by 600+ AI experts serving 50+ enterprise clients from 5 global locations, we work side-by-side with top partners - including Anthropic, Databricks, AWS, OpenAI, and Microsoft - to deliver modern AI with speed and measurable impact. We recognise "data" is broad, that's why we're keen to speak to those from a data background and cloud natives with experience in building software of high quality standards. As an outcome based consulting business we look for people who enjoy taking a consultative approach to solving problems in a holistic, end to end fashion. We have a highly talented, diverse team; from different backgrounds & with different experiences which we are keen for you to learn from & will want to learn from you. Responsibilities You will be responsible for the technical implementation and delivery of modern data systems as well as AI enabled applications Solve end to end data problems/opportunities at scale Contributing to solution architecture & design of complex systems Working with our customers to take them on a journey to success bringing their data strategy to life Engage with your cross-functional squad during the implementation of end-to-end solutions Contribute to internal initiatives such as blogs, technical forums, and technology practices Drive your own development using the tools and support from Indicium AI to learn new skills Requirements (These are not ) Experience building end-to-end data-centric systems using modern data engineering techniques (e.g. distributed systems, data streaming, event-based architectures etc) Software development experience with one or more languages (e.g. Python, Java, C#) Solid software engineering and DevOps skills as well as the complete SDLC applied to data, e.g. design patterns, automation, testing, contract definition, clean code, CI/CD, path to production Worked with one or more cloud platforms and services (AWS, Azure, GCP) Hands-on experience with modern data technologies and tools (e.g. Kafka, Flink, DBT etc.), data storage (e.g. Snowflake, Redshift, etc.) and also IaC (e.g. Terraform, CloudFormation) Pragmatic approach to solving problems Nice to haves Keen interest in modern AI/ML techniques Experience in a consultancy or client-facing role Certifications in relevant technologies (e.g. AWS Cloud Practitioner, Azure Fundamentals, etc.) Why Indicium AI Plentiful opportunity and support for learning & development; £2k annual training budget (with 5 study days), access to Udemy, external consulting & leadership skills training Fast-growing start-up organisation with huge opportunity for career growth Competitive salary package along with company annual bonus A hugely collaborative working environment where every person's viewpoint is considered - a chance to make your mark on the business from day one! Strong engineering community; regularly run forums and Lunch & Learns, internal technology practices, we host external meet-ups Financially backed business meaning security and support for new initiatives and global market expansion Pick your own Gear! Macbooks, PCs, Accessories! Interested in building your career at Indicium AI? Get future opportunities sent straight to your email. Do you consider yourself to have a disability? The Equality Act 2010 defines a "physical or mental impairment which has a substantial and long-term adverse effect on a person's ability to carry out normal day-to-day activities". An effect is long-term if it has lasted, or is likely to last, more than 12 months. Which gender do you identify as?
frog - Director - Financial Services Transformation (Service) frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experience by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. Frogs value humour, positivity, and community just as highly as performance and outcomes. We have an open, flexible and inclusive culture. Working at frog means you are empowered to meet the moment and Make Your Mark on every project What you will be doing We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleagues You will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands on experience of large scale programmes, your network of industry relationships, and your thought leadership to create innovative proposals and deliver tangible benefit to both clients and customers alike. Key Responsibilities Lead and grow frog's Service Transformation activities across FS clients contributing to the overall growth of our business with FS clients Create and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care. Lead and deliver large-scale and complex programmes of work from inception to implementation that leverage Capgemini group-wide capabilities, have sound commercial foundation, measurable business outcomes and that excite and engage our clients and colleagues. Lead business development, including shaping proposals, responding to bids, pitching to clients, and growing key accounts. Build trusted relationships as a strategic advisor to senior client stakeholders, including C suite leaders, leveraging your deep sector knowledge and consultancy experience. Inspire, coach and develop high performing teams, fostering a culture of creativity, collaboration, and excellence. Build and maintain a strong external presence through thought leadership, speaking engagements, and social media (e.g. LinkedIn). What we are looking for Consulting experience, ideally within Big 4. Deep Sector expertise in FS, in particular Insurance, with a strong understanding of market trends, regulatory landscape, and customer needs. Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design. Proven track record of delivering complex transformation programmes in the insurance sector. Respected industry leader with a visible online presence and a strong network of insurance sector contacts. Passion for innovation and a human centred approach to problem solving. Experience working in or leading a sector focused team within a consultancy is highly desirable. What you will bring A good fit for this role will bring many of the skills, experience, and attributes below Strategic Leader - Capable of managing high performing teams while delivering impactful approaches that drive measurable results for our clients Experienced seller - a proven track record of identifying and driving potential opportunities with clients that will open up areas for frog to expand Pragmatic problem solver - adopts a proactive and flexible approach, focused on finding practical solutions and reducing complexity to drive results Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Commercially astute - develops programmes of work that deliver commercially for both client and frog, is contractually savvy and takes a balanced approach to risk management Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Mar 22, 2026
Full time
frog - Director - Financial Services Transformation (Service) frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experience by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. Frogs value humour, positivity, and community just as highly as performance and outcomes. We have an open, flexible and inclusive culture. Working at frog means you are empowered to meet the moment and Make Your Mark on every project What you will be doing We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleagues You will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands on experience of large scale programmes, your network of industry relationships, and your thought leadership to create innovative proposals and deliver tangible benefit to both clients and customers alike. Key Responsibilities Lead and grow frog's Service Transformation activities across FS clients contributing to the overall growth of our business with FS clients Create and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care. Lead and deliver large-scale and complex programmes of work from inception to implementation that leverage Capgemini group-wide capabilities, have sound commercial foundation, measurable business outcomes and that excite and engage our clients and colleagues. Lead business development, including shaping proposals, responding to bids, pitching to clients, and growing key accounts. Build trusted relationships as a strategic advisor to senior client stakeholders, including C suite leaders, leveraging your deep sector knowledge and consultancy experience. Inspire, coach and develop high performing teams, fostering a culture of creativity, collaboration, and excellence. Build and maintain a strong external presence through thought leadership, speaking engagements, and social media (e.g. LinkedIn). What we are looking for Consulting experience, ideally within Big 4. Deep Sector expertise in FS, in particular Insurance, with a strong understanding of market trends, regulatory landscape, and customer needs. Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design. Proven track record of delivering complex transformation programmes in the insurance sector. Respected industry leader with a visible online presence and a strong network of insurance sector contacts. Passion for innovation and a human centred approach to problem solving. Experience working in or leading a sector focused team within a consultancy is highly desirable. What you will bring A good fit for this role will bring many of the skills, experience, and attributes below Strategic Leader - Capable of managing high performing teams while delivering impactful approaches that drive measurable results for our clients Experienced seller - a proven track record of identifying and driving potential opportunities with clients that will open up areas for frog to expand Pragmatic problem solver - adopts a proactive and flexible approach, focused on finding practical solutions and reducing complexity to drive results Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Commercially astute - develops programmes of work that deliver commercially for both client and frog, is contractually savvy and takes a balanced approach to risk management Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Job Title: Salesforce Solution Architect - Service Location: London, UK Salary: Competitive salary and package dependent on experience Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance, inclusion and diversity. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO About the Accenture Salesforce Business Group Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment - we have the energy and pace of a start up merged with the stability of a well established Salesforce capability (Accenture has been delivering Salesforce powered transformation for over 15 years). We help clients create the best customer and employee experiences on the planet by modernising organisations' selling, service and operational functions across all key industries. Leveraging the power of Salesforce's multiple cloud offerings, we transform customer and employee experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations. As a major global user of Salesforce ourselves, we lead by example and modernised our sales, forecasting and commercial governance with Salesforce tools. You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way that we believe our customers will get the best results from their partnership with us. If you're looking for a challenging career in a vibrant environment with access to training and a global network of experts, this could be your role. As part of our global team, you'll be working with cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. What We Are Looking For We are seeking a senior, client facing Salesforce Solution Architect who specialises in Service Cloud and the broader service domain, including digital engagement, contact centre transformation, omni channel service operations and workforce optimisation. You will own end to end architecture for complex service led programmes, define target operating models enabled by Salesforce, and guide clients through modernising customer service across voice, digital and self service channels. The ideal candidate brings deep industry experience in service operations (e.g., telco, utilities, public sector, financial services, retail or travel), understands how high performing service organisations run, and can translate that into scalable Salesforce led solutions. You are creative, human centred in your approach, and passionate about leveraging Salesforce Service Cloud, Digital Channels, AI and automation to deliver outstanding customer and employee experiences. Qualification Own the end to end solution architecture across Service Cloud, Omni Channel, Digital Engagement, Knowledge, Case Management, and integration with telephony and contact centre platforms. Lead and facilitate client design workshops to understand service domain requirements and translate them into clear, scalable target architectures. Define solutions that optimise customer and employee experiences while ensuring technical feasibility, maintainability, and adherence to architecture best practices. Shape the customer service strategy alongside client stakeholders, advising on the transformation of contact centre operations, service processes, KPIs, and supporting technologies. Guide multi disciplinary delivery teams through build and implementation to ensure the architecture is realised effectively. Act as a recognised authority on Salesforce enabled service transformation within our practice, contributing to accelerators, best practices, and thought leadership. Support pre sales and solution shaping, helping clients understand how Salesforce Service Cloud, AI and omni channel capabilities can drive service excellence. Continue developing leadership, consulting, and Salesforce expertise through hands on delivery, mentoring and structured training. We Are Looking for Experience in the Following Proven background as a Solution Architect responsible for shaping Salesforce Service Cloud or service operations focused architectures. Deep understanding of contact centre operations, including routing, queue management, workforce management, service KPIs, and digital/voice channel strategies. An understanding of how AI applies in these areas and what it means for the future of service organisations. Hands on experience designing solutions across: Service Cloud (Core Service, Omni Channel, Case Management) Digital Engagement (Chat, Messaging, Agents) Knowledge Management AI enabled service (Agentforce, ecosystem AI products) Integrations with telephony/CCaaS platforms (e.g., Amazon Connect, Genesys). Experience designing across multiple Salesforce clouds and integrating with downstream customer service, fulfilment or operational systems. Designing secure, scalable multi audience digital experiences (e.g., portals, Experience Cloud). Ability to navigate client organisations and work directly with senior stakeholders - e.g., Heads of Customer Service, Contact Centre Operations and Enterprise Architects. Expertise addressing architectural concerns such as scalability, performance, security, compliance, multi channel routing and high availability design for service operations. Strong communication, facilitation and leadership skills with the ability to explain complex concepts simply. Qualifications Typically 8+ years' experience in Salesforce or enterprise solution architecture roles, with significant exposure to service transformations. Set Yourself Apart Experience shaping large scale contact centre modernisation or customer service transformation programmes using Salesforce and integrated ecosystem technologies. Pre sales or solution shaping experience - including estimation, architecture definition, and participation in RFP/RFQ processes. Demonstrable industry expertise (e.g., telco, utilities, financial services, public sector, retail) with a strong point of view on modern customer service best practices. Contribution to architecture frameworks, accelerators, reusable patterns or service domain propositions. Advanced Salesforce certifications such as Service Cloud Consultant, Application Architect, System Architect, or progress toward CTA. Active involvement in the Salesforce community or thought leadership in the Service Cloud and CX/EX space. What's in It for You In addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance, and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role, as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Closing Date for Applications 31/05/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias . click apply for full job details
Mar 22, 2026
Full time
Job Title: Salesforce Solution Architect - Service Location: London, UK Salary: Competitive salary and package dependent on experience Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance, inclusion and diversity. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO About the Accenture Salesforce Business Group Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment - we have the energy and pace of a start up merged with the stability of a well established Salesforce capability (Accenture has been delivering Salesforce powered transformation for over 15 years). We help clients create the best customer and employee experiences on the planet by modernising organisations' selling, service and operational functions across all key industries. Leveraging the power of Salesforce's multiple cloud offerings, we transform customer and employee experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations. As a major global user of Salesforce ourselves, we lead by example and modernised our sales, forecasting and commercial governance with Salesforce tools. You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way that we believe our customers will get the best results from their partnership with us. If you're looking for a challenging career in a vibrant environment with access to training and a global network of experts, this could be your role. As part of our global team, you'll be working with cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. What We Are Looking For We are seeking a senior, client facing Salesforce Solution Architect who specialises in Service Cloud and the broader service domain, including digital engagement, contact centre transformation, omni channel service operations and workforce optimisation. You will own end to end architecture for complex service led programmes, define target operating models enabled by Salesforce, and guide clients through modernising customer service across voice, digital and self service channels. The ideal candidate brings deep industry experience in service operations (e.g., telco, utilities, public sector, financial services, retail or travel), understands how high performing service organisations run, and can translate that into scalable Salesforce led solutions. You are creative, human centred in your approach, and passionate about leveraging Salesforce Service Cloud, Digital Channels, AI and automation to deliver outstanding customer and employee experiences. Qualification Own the end to end solution architecture across Service Cloud, Omni Channel, Digital Engagement, Knowledge, Case Management, and integration with telephony and contact centre platforms. Lead and facilitate client design workshops to understand service domain requirements and translate them into clear, scalable target architectures. Define solutions that optimise customer and employee experiences while ensuring technical feasibility, maintainability, and adherence to architecture best practices. Shape the customer service strategy alongside client stakeholders, advising on the transformation of contact centre operations, service processes, KPIs, and supporting technologies. Guide multi disciplinary delivery teams through build and implementation to ensure the architecture is realised effectively. Act as a recognised authority on Salesforce enabled service transformation within our practice, contributing to accelerators, best practices, and thought leadership. Support pre sales and solution shaping, helping clients understand how Salesforce Service Cloud, AI and omni channel capabilities can drive service excellence. Continue developing leadership, consulting, and Salesforce expertise through hands on delivery, mentoring and structured training. We Are Looking for Experience in the Following Proven background as a Solution Architect responsible for shaping Salesforce Service Cloud or service operations focused architectures. Deep understanding of contact centre operations, including routing, queue management, workforce management, service KPIs, and digital/voice channel strategies. An understanding of how AI applies in these areas and what it means for the future of service organisations. Hands on experience designing solutions across: Service Cloud (Core Service, Omni Channel, Case Management) Digital Engagement (Chat, Messaging, Agents) Knowledge Management AI enabled service (Agentforce, ecosystem AI products) Integrations with telephony/CCaaS platforms (e.g., Amazon Connect, Genesys). Experience designing across multiple Salesforce clouds and integrating with downstream customer service, fulfilment or operational systems. Designing secure, scalable multi audience digital experiences (e.g., portals, Experience Cloud). Ability to navigate client organisations and work directly with senior stakeholders - e.g., Heads of Customer Service, Contact Centre Operations and Enterprise Architects. Expertise addressing architectural concerns such as scalability, performance, security, compliance, multi channel routing and high availability design for service operations. Strong communication, facilitation and leadership skills with the ability to explain complex concepts simply. Qualifications Typically 8+ years' experience in Salesforce or enterprise solution architecture roles, with significant exposure to service transformations. Set Yourself Apart Experience shaping large scale contact centre modernisation or customer service transformation programmes using Salesforce and integrated ecosystem technologies. Pre sales or solution shaping experience - including estimation, architecture definition, and participation in RFP/RFQ processes. Demonstrable industry expertise (e.g., telco, utilities, financial services, public sector, retail) with a strong point of view on modern customer service best practices. Contribution to architecture frameworks, accelerators, reusable patterns or service domain propositions. Advanced Salesforce certifications such as Service Cloud Consultant, Application Architect, System Architect, or progress toward CTA. Active involvement in the Salesforce community or thought leadership in the Service Cloud and CX/EX space. What's in It for You In addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance, and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role, as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Closing Date for Applications 31/05/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias . click apply for full job details
Claremont Fan Court School is a leading independent co-educational day school of 1,200 pupils aged 2 to 18, situated in 100 acres of landscaped grounds just outside Esher, Surrey. The focal point of the grounds, a Grade I listed 18th-century Palladian mansion, served as a royal residence in the 19th century before becoming an independent school in the 1930s. Located just sixteen miles from London and within the M25, the school enjoys excellent road and rail links. Over the last seven years, both the school and its foundation have undergone a period of transformation, with pupil numbers increasing, the opening of a £7m science and technology building, and a £4m refurbishment of Stable Court, the preparatory school building. Claremont is now seeking to appoint an exceptional director of development to re-establish and lead the development office. This is a pivotal senior role with the opportunity to shape and drive the school's fundraising and engagement strategy, generating new philanthropic income as part of the school's new strategic plan. Reporting to the head, the director of development, who will be a member of the senior leadership team, will lead fundraising for new developments to the estate, alongside the preservation and refurbishment of treasured heritage buildings. This is an exciting opportunity for an ambitious and experienced fundraiser to shape a programme in a dynamic and vibrant school, helping it to advance its strategic priorities through philanthropy. The successful candidate will have extensive knowledge of broad fundraising programmes gained from within or outside of the education sector. They will demonstrate proven success in engaging a wide range of stakeholders (both internal and external) with development and have the professional experience and confidence to build a successful and sustainable long-term fundraising function at Claremont. Interested candidates are invited to contact RSAcademics to arrange an informal and confidential discussion about the role: Peter Lockhart, Search Consultant: For more information about the role and details of how to apply, please visit: Closing date: 10.00am on Monday 20 April 2026 Claremont Fan Court School is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure & Barring Service. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. The safeguarding responsibilities of this post are detailed in the candidate information brochure. RSAcademics is committed to safeguarding and promoting the welfare of children and young people and to promoting diversity and inclusion in schools.
Mar 22, 2026
Full time
Claremont Fan Court School is a leading independent co-educational day school of 1,200 pupils aged 2 to 18, situated in 100 acres of landscaped grounds just outside Esher, Surrey. The focal point of the grounds, a Grade I listed 18th-century Palladian mansion, served as a royal residence in the 19th century before becoming an independent school in the 1930s. Located just sixteen miles from London and within the M25, the school enjoys excellent road and rail links. Over the last seven years, both the school and its foundation have undergone a period of transformation, with pupil numbers increasing, the opening of a £7m science and technology building, and a £4m refurbishment of Stable Court, the preparatory school building. Claremont is now seeking to appoint an exceptional director of development to re-establish and lead the development office. This is a pivotal senior role with the opportunity to shape and drive the school's fundraising and engagement strategy, generating new philanthropic income as part of the school's new strategic plan. Reporting to the head, the director of development, who will be a member of the senior leadership team, will lead fundraising for new developments to the estate, alongside the preservation and refurbishment of treasured heritage buildings. This is an exciting opportunity for an ambitious and experienced fundraiser to shape a programme in a dynamic and vibrant school, helping it to advance its strategic priorities through philanthropy. The successful candidate will have extensive knowledge of broad fundraising programmes gained from within or outside of the education sector. They will demonstrate proven success in engaging a wide range of stakeholders (both internal and external) with development and have the professional experience and confidence to build a successful and sustainable long-term fundraising function at Claremont. Interested candidates are invited to contact RSAcademics to arrange an informal and confidential discussion about the role: Peter Lockhart, Search Consultant: For more information about the role and details of how to apply, please visit: Closing date: 10.00am on Monday 20 April 2026 Claremont Fan Court School is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure & Barring Service. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. The safeguarding responsibilities of this post are detailed in the candidate information brochure. RSAcademics is committed to safeguarding and promoting the welfare of children and young people and to promoting diversity and inclusion in schools.
Senior Consultant, Mergers & Acquisitions London Are you ready to make an impact? West Monroe is seeking an experienced consulting analyst with prior experience in and a strong passion for technology Mergers and Acquisitions to join our London office and Mergers and Acquisitions practice. As Senior Consultant in our Mergers and Acquisitions practice, you will serve Private Equity and Strategic clients across the transaction life cycle - from platform acquisitions to mergers/integrations to corporate divestiture/carve out transactions, including sell side readiness, pre close technology and operations due diligence, Day 1 readiness planning, and post close technology execution management. In addition to client delivery, you will have the opportunity to assist with business development (hunting new clients and building relationships with existing), along with contributing to internal practice development leadership. Client Delivery Support teams serving Private Equity and Corporate Strategic buyers while demonstrating advisory capabilities with high level client counterparts such as CTOs, CIOs, and Technology Operating Partners Contribute to fast paced technology due diligence engagements for Private Equity clients, with an ability to evaluate the technology systems and operations of a business and identify compliance, operations, revenue, and growth risks Play a key role in technology planning, strategy, and post close engagements in complex transactions (post merger integration and carve out/divestitures) focused on Product Strategy, Target Operating Model development, cloud migration, digital transformation, and other value based initiatives Interface with all levels of business and technology leadership at clients Practice Development Build data driven methodologies and assets for evaluating software businesses in a due diligence capacity, and manage related internal initiatives Enhance analysis and presentation frameworks used in technology due diligence and technology advisory engagements Collaborate with a team of software, infrastructure, and security architects and consultants in order to elevate the technology advisory capabilities of the M&A team Actively participate in the performance management process Actively participate in recruiting and retaining top quality consultants Assist with company campus and experienced recruiting Business Development Support opportunities to provide prospects and clients with post close technology advisory for middle market technology businesses; collaborate with practice partners to support these opportunities Create work plans, pricing estimates, and risk assessments for prospects Actively participate in M&A industry events Understand client investment needs/constraints and help tailor proposals appropriately to meet their needs Attend networking events and actively build and leverage a professional network and affiliate network in the local community Qualifications 4+ years participating in team based, client facing management or technology consulting or IT M&A experience at corporate strategic client is preferred Experienced in specific technology sub sectors (e.g., FinTech, Healthcare IT, Marketing Tech, etc.) preferred, but not mandatory Experience in a M&A centric role, preferably with Private Equity investors, and with experience in SaaS or software company mergers/integrations, and/or carve outs/divestitures Excellent organizational, verbal and written communication skills In depth knowledge of project planning methodologies and software development life cycles Bachelor's degree preferred, or equivalent required Strong analytical, problem solving, and quality assurance experience Strong communication skills to be able to work with C level clients Ability to travel up to 50% A commitment to inclusion and diversity, and openness to new ideas and perspectives The below applies to all job opportunities listed in the United Kingdom: West Monroe Partners is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, colour, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by law. To learn more, please visit West Monroe is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit . If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to .
Mar 22, 2026
Full time
Senior Consultant, Mergers & Acquisitions London Are you ready to make an impact? West Monroe is seeking an experienced consulting analyst with prior experience in and a strong passion for technology Mergers and Acquisitions to join our London office and Mergers and Acquisitions practice. As Senior Consultant in our Mergers and Acquisitions practice, you will serve Private Equity and Strategic clients across the transaction life cycle - from platform acquisitions to mergers/integrations to corporate divestiture/carve out transactions, including sell side readiness, pre close technology and operations due diligence, Day 1 readiness planning, and post close technology execution management. In addition to client delivery, you will have the opportunity to assist with business development (hunting new clients and building relationships with existing), along with contributing to internal practice development leadership. Client Delivery Support teams serving Private Equity and Corporate Strategic buyers while demonstrating advisory capabilities with high level client counterparts such as CTOs, CIOs, and Technology Operating Partners Contribute to fast paced technology due diligence engagements for Private Equity clients, with an ability to evaluate the technology systems and operations of a business and identify compliance, operations, revenue, and growth risks Play a key role in technology planning, strategy, and post close engagements in complex transactions (post merger integration and carve out/divestitures) focused on Product Strategy, Target Operating Model development, cloud migration, digital transformation, and other value based initiatives Interface with all levels of business and technology leadership at clients Practice Development Build data driven methodologies and assets for evaluating software businesses in a due diligence capacity, and manage related internal initiatives Enhance analysis and presentation frameworks used in technology due diligence and technology advisory engagements Collaborate with a team of software, infrastructure, and security architects and consultants in order to elevate the technology advisory capabilities of the M&A team Actively participate in the performance management process Actively participate in recruiting and retaining top quality consultants Assist with company campus and experienced recruiting Business Development Support opportunities to provide prospects and clients with post close technology advisory for middle market technology businesses; collaborate with practice partners to support these opportunities Create work plans, pricing estimates, and risk assessments for prospects Actively participate in M&A industry events Understand client investment needs/constraints and help tailor proposals appropriately to meet their needs Attend networking events and actively build and leverage a professional network and affiliate network in the local community Qualifications 4+ years participating in team based, client facing management or technology consulting or IT M&A experience at corporate strategic client is preferred Experienced in specific technology sub sectors (e.g., FinTech, Healthcare IT, Marketing Tech, etc.) preferred, but not mandatory Experience in a M&A centric role, preferably with Private Equity investors, and with experience in SaaS or software company mergers/integrations, and/or carve outs/divestitures Excellent organizational, verbal and written communication skills In depth knowledge of project planning methodologies and software development life cycles Bachelor's degree preferred, or equivalent required Strong analytical, problem solving, and quality assurance experience Strong communication skills to be able to work with C level clients Ability to travel up to 50% A commitment to inclusion and diversity, and openness to new ideas and perspectives The below applies to all job opportunities listed in the United Kingdom: West Monroe Partners is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, colour, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by law. To learn more, please visit West Monroe is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit . If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to .
Register your interest for freelance opportunities in London, Manchester, and Scotland. We're looking for talented freelance PR and social professionals to join our network. Whether you're a PR consultant, influencer strategist, or social content creator, we want to hear from you! Who is Weber Shandwick? We create cultural value and help brands navigate the ever-changing age of earned: an age where consumers actively say no to advertising; an age where everyone is an influencer that can make or break your brand; an age where content can be turned into commercial opportunity. Our talented team builds brands by finding connection points in the real world. We energise the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world's leading brands and businesses. We earn affection, attention, affinity and purchase by delivering value to people around the world, with deep specialisms across food & drink, travel & tourism, consumer tech, consumer health, automotive, sports sponsorship, entertainment & lifestyle and energy. What's happening? Weber Shandwick is looking for a talented Senior Manager to join the Social Impact team in our London office. In this role you will work with a portfolio of impactful global organisations, delivering integrated campaigns involving strategy, earned media, creative, social and digital. You will lead the day to day running of projects, provide counsel, support campaign strategy, manage budgets and contribute to strong execution. Key Responsibilities Develop and draft media strategies, press releases, reactive media statements, talking points, FAQs and crisis plans. Oversee and execute proactive media outreach and reactive media relations. Drive development of tactical plans, translating strategies into actionable tactics. Lead/manage multiple integrated work streams and partner with clients to deliver on time/on budget with minimal supervision. Serve as the day to day client contact, flagging, triaging and managing client issues as they arise. Maintain project management trackers and support financial management of accounts. Proactively suggest improvements to exceed client expectations leveraging sector knowledge. Qualifications & Experience Experience delivering integrated communications strategies across global health, development, humanitarian and/or environmental issues. Strong media relations skills with ability to craft compelling stories and shape client messages. Excellent written and verbal communication, with ability to simplify complex information. Mastery of copywriting for press releases, media pitches and social media content. Experience managing multiple projects, deadlines and stakeholders in a fast paced environment. Ability to build relationships with inter agency teams and clients, demonstrating creative problem sol. Proficiency with budgets, invoicing, and financial tracking for client accounts. Fluency in Microsoft programs and digital/social media platforms. Core Benefits Private medical insurance Group life assurance Group income protection Employee Assistance Programme Buy or sell holiday Additional life assurance cover Critical illness insurance Travel insurance Health screening Cycle to work scheme Health cash plan Flexible working with our 3:2 hybrid work model Equivalent of $250 USD for new joiners on 6 month + contract to support home working set up 25 days' annual leave (plus public holidays) and 2 volunteering days, birthday day off work and discretionary festive closure Flexible public holidays Dedicated Business Resource Groups (Women of Weber, Decoded (Global Majority network), PRISM (LGBTQIA+ Sweets and snacks in the office Exclusive shopping discounts and perks Season ticket loan Long service bonus Enhanced family leave Inclusive and invisible health policies Equal Opportunity Statement We are proud to be a Disability Confident Employer. We are committed to equality of opportunity for all staff and applications are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.
Mar 22, 2026
Full time
Register your interest for freelance opportunities in London, Manchester, and Scotland. We're looking for talented freelance PR and social professionals to join our network. Whether you're a PR consultant, influencer strategist, or social content creator, we want to hear from you! Who is Weber Shandwick? We create cultural value and help brands navigate the ever-changing age of earned: an age where consumers actively say no to advertising; an age where everyone is an influencer that can make or break your brand; an age where content can be turned into commercial opportunity. Our talented team builds brands by finding connection points in the real world. We energise the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world's leading brands and businesses. We earn affection, attention, affinity and purchase by delivering value to people around the world, with deep specialisms across food & drink, travel & tourism, consumer tech, consumer health, automotive, sports sponsorship, entertainment & lifestyle and energy. What's happening? Weber Shandwick is looking for a talented Senior Manager to join the Social Impact team in our London office. In this role you will work with a portfolio of impactful global organisations, delivering integrated campaigns involving strategy, earned media, creative, social and digital. You will lead the day to day running of projects, provide counsel, support campaign strategy, manage budgets and contribute to strong execution. Key Responsibilities Develop and draft media strategies, press releases, reactive media statements, talking points, FAQs and crisis plans. Oversee and execute proactive media outreach and reactive media relations. Drive development of tactical plans, translating strategies into actionable tactics. Lead/manage multiple integrated work streams and partner with clients to deliver on time/on budget with minimal supervision. Serve as the day to day client contact, flagging, triaging and managing client issues as they arise. Maintain project management trackers and support financial management of accounts. Proactively suggest improvements to exceed client expectations leveraging sector knowledge. Qualifications & Experience Experience delivering integrated communications strategies across global health, development, humanitarian and/or environmental issues. Strong media relations skills with ability to craft compelling stories and shape client messages. Excellent written and verbal communication, with ability to simplify complex information. Mastery of copywriting for press releases, media pitches and social media content. Experience managing multiple projects, deadlines and stakeholders in a fast paced environment. Ability to build relationships with inter agency teams and clients, demonstrating creative problem sol. Proficiency with budgets, invoicing, and financial tracking for client accounts. Fluency in Microsoft programs and digital/social media platforms. Core Benefits Private medical insurance Group life assurance Group income protection Employee Assistance Programme Buy or sell holiday Additional life assurance cover Critical illness insurance Travel insurance Health screening Cycle to work scheme Health cash plan Flexible working with our 3:2 hybrid work model Equivalent of $250 USD for new joiners on 6 month + contract to support home working set up 25 days' annual leave (plus public holidays) and 2 volunteering days, birthday day off work and discretionary festive closure Flexible public holidays Dedicated Business Resource Groups (Women of Weber, Decoded (Global Majority network), PRISM (LGBTQIA+ Sweets and snacks in the office Exclusive shopping discounts and perks Season ticket loan Long service bonus Enhanced family leave Inclusive and invisible health policies Equal Opportunity Statement We are proud to be a Disability Confident Employer. We are committed to equality of opportunity for all staff and applications are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As an SRE Consultant (Manager) at Capgemini Invent you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. Specifically In your role you will help clients build and embed reliability as an engineering discipline, shifting from ticket led operations to measurable, product aligned service performance. You will assess and shape the operating model, ways of working, and governance required to run resilient cloud and hybrid platforms at scale, partnering with engineering, operations, security and product leaders to improve outcomes across availability, reliability, scalability and operational performance. This will include: SRE Operating Model & Ways of Working: Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets: Establish service measures and targets (SLIs/SLOs) and introduce Error Budgets to enable data driven trade offs between reliability and delivery velocity. Observability & Operational Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post incident improvement actions. Toil Reduction Through Engineering & Automation: Identify high friction operational work and prioritise engineering led automation to reduce manual effort, improve repeatability, and increase operational scalability. SRE Capability Assessment & Roadmaps: Assess SRE maturity/capabilities (e.g., availability, reliability, scalability, complexity and operational performance) and create a phased roadmap from assessment through recommendations and implementation. Cross discipline Enablement (DevSecOps / Platform / SRE): Improve collaboration across engineering disciplines by standardising processes and enabling platform and delivery capabilities that embed resiliency into application and infrastructure layers. Client Advisory Leadership: Lead advisory engagements, guide senior stakeholders through decisions on reliability investment, and coach teams to adopt new practices and measures sustainably (including training/enablement where needed). As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills Your Profile Extensive experience in client facing consulting and advisory roles, operating credibly with senior stakeholders and shaping complex transformation engagements. Proven ability to lead and own advisory engagements end to end, building trusted senior client relationships and actively contributing to shaping, selling, and expanding consulting work. Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Demonstrated business development capability, leveraging personal networks and firm relationships to originate, shape, and grow SRE, cloud, and operational resilience consulting opportunities. Experience working with at least one major cloud service provider (AWS, Microsoft Azure, or Google Cloud Platform), applying SRE and operating model principles in advisory, transformation, or large scale delivery contexts; associate level certifications are desirable but not mandatory. Design, establish, and evolve SRE led centres of excellence (e.g. Reliability, Observability, or Operational Excellence), setting enterprise level standards for SLIs/SLOs, incident management, observability, and continuous improvement across cloud and hybrid platforms. Exposure to modern observability tooling and ecosystems (e.g. Datadog, Dynatrace, Prometheus, OpenTelemetry, Loki), with a strong understanding of how metrics, logs, and traces are applied to inform reliability strategy, incident management, and operational decision making. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process. What You'll Love About Working Here Join the close knit, rapidly growing Cloud Transformation Tribe at Capgemini Invent, where you'll play a key role in helping top organisations unlock the full potential of their cloud and infrastructure investments. As part of our team, you'll work on impactful projects that drive innovation and efficiency, collaborating closely with experts in a supportive, agile environment that values growth, learning, and teamwork. If you're excited to be part of a dynamic group making real transformations in cloud technology, Capgemini Invent is the place to grow. We provide a host of opportunities for learning and certification through internal and partner led programmes and hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients Need To Know At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Short Description Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Mar 22, 2026
Full time
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As an SRE Consultant (Manager) at Capgemini Invent you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. Specifically In your role you will help clients build and embed reliability as an engineering discipline, shifting from ticket led operations to measurable, product aligned service performance. You will assess and shape the operating model, ways of working, and governance required to run resilient cloud and hybrid platforms at scale, partnering with engineering, operations, security and product leaders to improve outcomes across availability, reliability, scalability and operational performance. This will include: SRE Operating Model & Ways of Working: Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets: Establish service measures and targets (SLIs/SLOs) and introduce Error Budgets to enable data driven trade offs between reliability and delivery velocity. Observability & Operational Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post incident improvement actions. Toil Reduction Through Engineering & Automation: Identify high friction operational work and prioritise engineering led automation to reduce manual effort, improve repeatability, and increase operational scalability. SRE Capability Assessment & Roadmaps: Assess SRE maturity/capabilities (e.g., availability, reliability, scalability, complexity and operational performance) and create a phased roadmap from assessment through recommendations and implementation. Cross discipline Enablement (DevSecOps / Platform / SRE): Improve collaboration across engineering disciplines by standardising processes and enabling platform and delivery capabilities that embed resiliency into application and infrastructure layers. Client Advisory Leadership: Lead advisory engagements, guide senior stakeholders through decisions on reliability investment, and coach teams to adopt new practices and measures sustainably (including training/enablement where needed). As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills Your Profile Extensive experience in client facing consulting and advisory roles, operating credibly with senior stakeholders and shaping complex transformation engagements. Proven ability to lead and own advisory engagements end to end, building trusted senior client relationships and actively contributing to shaping, selling, and expanding consulting work. Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Demonstrated business development capability, leveraging personal networks and firm relationships to originate, shape, and grow SRE, cloud, and operational resilience consulting opportunities. Experience working with at least one major cloud service provider (AWS, Microsoft Azure, or Google Cloud Platform), applying SRE and operating model principles in advisory, transformation, or large scale delivery contexts; associate level certifications are desirable but not mandatory. Design, establish, and evolve SRE led centres of excellence (e.g. Reliability, Observability, or Operational Excellence), setting enterprise level standards for SLIs/SLOs, incident management, observability, and continuous improvement across cloud and hybrid platforms. Exposure to modern observability tooling and ecosystems (e.g. Datadog, Dynatrace, Prometheus, OpenTelemetry, Loki), with a strong understanding of how metrics, logs, and traces are applied to inform reliability strategy, incident management, and operational decision making. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process. What You'll Love About Working Here Join the close knit, rapidly growing Cloud Transformation Tribe at Capgemini Invent, where you'll play a key role in helping top organisations unlock the full potential of their cloud and infrastructure investments. As part of our team, you'll work on impactful projects that drive innovation and efficiency, collaborating closely with experts in a supportive, agile environment that values growth, learning, and teamwork. If you're excited to be part of a dynamic group making real transformations in cloud technology, Capgemini Invent is the place to grow. We provide a host of opportunities for learning and certification through internal and partner led programmes and hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients Need To Know At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Short Description Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Job Description# AI Services Consultant - Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the technical and product expert for our AI-powered Resolution Platform, the AI Services Consultant role is integral to delivering quick time to value while guiding our customers through their configuration and optimization. MissionAs an AI Services Consultant at Zendesk, your mission is to provide technical solutions and remove roadblocks for your customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through complex configurations with agility and precision. Your strong consulting skills and project management expertise will ensure seamless integration and optimization of AI solutions, driving transformative business outcomes. Overarching Objective For The Role: Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale Be the customer's AI technical expert. Turn goals into the right configuration, integrations, and design choices, and remove blockers fast. Lead smooth, on-time delivery. Run projects end-to-end with clear scope, timelines, and stakeholder alignment to deliver reliably. Strategic Accountabilities Technical Expertise & Guidance: Provide expert advice on the implementation and optimization of Zendesk AI products, ensuring customers leverage the full capabilities of the technology to meet their business goals. Change Management & Training: Facilitate change management processes and deliver consultative sessions to ensure smooth adoption and integration of AI solutions within customer organizations. Successful Project Delivery: Accountable for the timely and successful delivery of AI projects, meeting or exceeding customer expectations and maintaining high standards of quality. Customer Satisfaction: Maintain high levels of customer satisfaction, contributing to customer retention and potential upsell opportunities. Cross-Functional Collaboration: Work closely with internal teams, including Customer Success and Sales, to ensure alignment on the customer's AI Roadmap and address any technical challenges that would block the customer from adopting AI. Tactical solutions for business outcomes: Ensure that AI solutions are effectively aligned with customer business goals, resulting in measurable improvements in customer experience and AI Adoption.What You'll Need to Succeed Strategic Skills & Expertise Consulting Expertise: Strong consulting skills with the ability to assess client needs, develop strategic solutions, and provide expert guidance throughout the project lifecycle. Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Project Management: Oversee the planning, execution, and delivery of AI projects, ensuring they are completed on time, within scope, and meet quality standards. Technical Proficiency in AI: Deep understanding of AI technologies, particularly Zendesk AI products, with the ability to implement and optimize these solutions effectively. Agility and Adaptability: Ability to work effectively in diverse and dynamic environments, adapting to changing client needs and industry trends. Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to identify challenges and develop innovative solutions. Continuous Learning: Commitment to staying updated on the latest AI trends and advancements, ensuring the delivery of cutting-edge solutions to clients.Qualifications Must have a minimum of 7+ years of related experience in Consulting / Professional Services Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to build predictive models and forecasts for churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Certifications in AI strategy or project management preferred Excellent program management and cross-functional influence skills Familiarity with emerging AI trends is a plus Ability to distill complex AI concepts for diverse audiences, especially executive stakeholdersAIAAHybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Mar 21, 2026
Full time
Job Description# AI Services Consultant - Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the technical and product expert for our AI-powered Resolution Platform, the AI Services Consultant role is integral to delivering quick time to value while guiding our customers through their configuration and optimization. MissionAs an AI Services Consultant at Zendesk, your mission is to provide technical solutions and remove roadblocks for your customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through complex configurations with agility and precision. Your strong consulting skills and project management expertise will ensure seamless integration and optimization of AI solutions, driving transformative business outcomes. Overarching Objective For The Role: Accelerate customers' time to value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale Be the customer's AI technical expert. Turn goals into the right configuration, integrations, and design choices, and remove blockers fast. Lead smooth, on-time delivery. Run projects end-to-end with clear scope, timelines, and stakeholder alignment to deliver reliably. Strategic Accountabilities Technical Expertise & Guidance: Provide expert advice on the implementation and optimization of Zendesk AI products, ensuring customers leverage the full capabilities of the technology to meet their business goals. Change Management & Training: Facilitate change management processes and deliver consultative sessions to ensure smooth adoption and integration of AI solutions within customer organizations. Successful Project Delivery: Accountable for the timely and successful delivery of AI projects, meeting or exceeding customer expectations and maintaining high standards of quality. Customer Satisfaction: Maintain high levels of customer satisfaction, contributing to customer retention and potential upsell opportunities. Cross-Functional Collaboration: Work closely with internal teams, including Customer Success and Sales, to ensure alignment on the customer's AI Roadmap and address any technical challenges that would block the customer from adopting AI. Tactical solutions for business outcomes: Ensure that AI solutions are effectively aligned with customer business goals, resulting in measurable improvements in customer experience and AI Adoption.What You'll Need to Succeed Strategic Skills & Expertise Consulting Expertise: Strong consulting skills with the ability to assess client needs, develop strategic solutions, and provide expert guidance throughout the project lifecycle. Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Project Management: Oversee the planning, execution, and delivery of AI projects, ensuring they are completed on time, within scope, and meet quality standards. Technical Proficiency in AI: Deep understanding of AI technologies, particularly Zendesk AI products, with the ability to implement and optimize these solutions effectively. Agility and Adaptability: Ability to work effectively in diverse and dynamic environments, adapting to changing client needs and industry trends. Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to identify challenges and develop innovative solutions. Continuous Learning: Commitment to staying updated on the latest AI trends and advancements, ensuring the delivery of cutting-edge solutions to clients.Qualifications Must have a minimum of 7+ years of related experience in Consulting / Professional Services Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to build predictive models and forecasts for churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Certifications in AI strategy or project management preferred Excellent program management and cross-functional influence skills Familiarity with emerging AI trends is a plus Ability to distill complex AI concepts for diverse audiences, especially executive stakeholdersAIAAHybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. We Are BCG X We're a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the world's most complex problems. Leveraging BCG's global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. Together, we strive to create solutions that will positively impact the lives of millions. What You'll Do Our BCG X teams own the full analytics value-chain end to end: framing new business challenges, designing innovative algorithms, implementing, and deploying scalable solutions, and enabling colleagues and clients to fully embrace AI. Our product offerings span from fully custom-builds to industry specific leading edge AI software solutions. As an AI Engineer and Senior AI Engineer you'll be part of our rapidly growing engineering team and help to build the next generation of AI solutions. You'll have the chance to partner with clients in a variety of BCG regions and industries, and on key topics like climate change, enabling them to design, build, and deploy new and innovative solutions. Additional responsibilities will include developing and delivering thought leadership in scientific communities and papers as well as leading conferences on behalf of BCG X. We are looking for talented individuals with a passion for software development, large-scale data analytics and transforming organizations into AI led innovative companies. Successful candidates possess the following: Apply software development practices and standards to develop robust and maintainable software Actively involved in every part of the software development life cycle Experienced at guiding non-technical teams and consultants in and best practices for robust software development Optimize and enhance computational efficiency of algorithms and software design Motivated by a fast-paced, service-oriented environment and interacting directly with clients on new features for future product releases Enjoy collaborating in teams to share software design and solution ideas A natural problem-solver and intellectually curious across a breadth of industries and topics Master's degree or PhD in relevant field of study - please provide all academic certificates showing the final grades (A-level, Bachelor, Master) What You'll Bring TECHNOLOGIES: Programming Languages: Python Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Mar 20, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. We Are BCG X We're a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the world's most complex problems. Leveraging BCG's global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. Together, we strive to create solutions that will positively impact the lives of millions. What You'll Do Our BCG X teams own the full analytics value-chain end to end: framing new business challenges, designing innovative algorithms, implementing, and deploying scalable solutions, and enabling colleagues and clients to fully embrace AI. Our product offerings span from fully custom-builds to industry specific leading edge AI software solutions. As an AI Engineer and Senior AI Engineer you'll be part of our rapidly growing engineering team and help to build the next generation of AI solutions. You'll have the chance to partner with clients in a variety of BCG regions and industries, and on key topics like climate change, enabling them to design, build, and deploy new and innovative solutions. Additional responsibilities will include developing and delivering thought leadership in scientific communities and papers as well as leading conferences on behalf of BCG X. We are looking for talented individuals with a passion for software development, large-scale data analytics and transforming organizations into AI led innovative companies. Successful candidates possess the following: Apply software development practices and standards to develop robust and maintainable software Actively involved in every part of the software development life cycle Experienced at guiding non-technical teams and consultants in and best practices for robust software development Optimize and enhance computational efficiency of algorithms and software design Motivated by a fast-paced, service-oriented environment and interacting directly with clients on new features for future product releases Enjoy collaborating in teams to share software design and solution ideas A natural problem-solver and intellectually curious across a breadth of industries and topics Master's degree or PhD in relevant field of study - please provide all academic certificates showing the final grades (A-level, Bachelor, Master) What You'll Bring TECHNOLOGIES: Programming Languages: Python Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
The role will support the UK Claims Manager and the UK Head of Claims and will influence our Claims Fraud strategy as we grow, with a view to minimising leakage and achieving operational excellence through highly skilled employees supported by market-leading technology. This role will also include serving as a subject-matter expert on credit hire as we build out our Global Claims Platform click apply for full job details
Mar 20, 2026
Full time
The role will support the UK Claims Manager and the UK Head of Claims and will influence our Claims Fraud strategy as we grow, with a view to minimising leakage and achieving operational excellence through highly skilled employees supported by market-leading technology. This role will also include serving as a subject-matter expert on credit hire as we build out our Global Claims Platform click apply for full job details
Job Tittle: Senior Strategy Analyst /Technology Strategy Consultant - Financial Services Location: London (3 days a week onsite) Contract Length: 12 months Working Pattern: Full Time Status: IR35 Are you ready to shape the future of financial services through strategic technology analysis? Our client, a leading organisation in the financial services sector, is seeking a dynamic and skilled Technology Strategy Consultant to join their team on a fixed-term contract. This is an exciting opportunity to leverage your expertise in payments ecosystems and technology transformation. Who You Are: We are looking for a professional who is: Technology strategy, Roadmap development and Strategic planning or transformation within financial services is essential Experienced in Executive presentations, Executive communication and Stakeholder management Knowledgeable about payments ecosystems, especially international and cross-border payments. Possessing strong analytical and problem-structuring skills, with the ability to navigate ambiguity. Excellent in written and visual communication, able to craft executive-ready materials. Capable of managing multiple workstreams while owning defined outputs. Key Responsibilities: As a Technology Strategy Consultant, you will: Develop and refresh ITGPST Technology Strategy artefacts through structured analysis of platforms and capabilities. Conduct current-state assessments, identifying constraints and pain points across GPS products. analyse external drivers such as payments market trends and regulatory changes. Maintain strategy tracking artefacts related to application, capability, and services scope. Support the development of targeted strategy deliverables focusing on AI, data, and cloud modernisation. Produce clear, well-structured strategy insights and recommendations. Track delivery progress against the ITGPST strategy, reporting key achievements and assessing outcomes. Success Measures: High-quality, trusted strategy analysis and materials. Clear, well-maintained ITGPST roadmaps with strong strategy-to-delivery traceability. Improved visibility of delivery progress and strategic achievements. Desirable Qualifications: Specific experience in payments platform modernisation and legacy retirement. Familiarity with regulatory and operational resilience in payments. Experience supporting strategy governance or senior leadership forums. Why Join Us? Be part of a collaborative team that values innovation and strategic thinking. Work on impactful projects that drive transformation within the financial services industry. Enjoy a competitive daily rate and the flexibility of a full-time contract. If you are passionate about technology strategy and have a proven track record in the financial services sector, we want to hear from you! Join our client in making a difference in the payments landscape. Apply Now! Take the next step in your career and help shape the future of financial services with your expertise. Submit your application today! Our client is committed to diversity and inclusion and welcomes applications from all qualified candidates. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Mar 19, 2026
Contractor
Job Tittle: Senior Strategy Analyst /Technology Strategy Consultant - Financial Services Location: London (3 days a week onsite) Contract Length: 12 months Working Pattern: Full Time Status: IR35 Are you ready to shape the future of financial services through strategic technology analysis? Our client, a leading organisation in the financial services sector, is seeking a dynamic and skilled Technology Strategy Consultant to join their team on a fixed-term contract. This is an exciting opportunity to leverage your expertise in payments ecosystems and technology transformation. Who You Are: We are looking for a professional who is: Technology strategy, Roadmap development and Strategic planning or transformation within financial services is essential Experienced in Executive presentations, Executive communication and Stakeholder management Knowledgeable about payments ecosystems, especially international and cross-border payments. Possessing strong analytical and problem-structuring skills, with the ability to navigate ambiguity. Excellent in written and visual communication, able to craft executive-ready materials. Capable of managing multiple workstreams while owning defined outputs. Key Responsibilities: As a Technology Strategy Consultant, you will: Develop and refresh ITGPST Technology Strategy artefacts through structured analysis of platforms and capabilities. Conduct current-state assessments, identifying constraints and pain points across GPS products. analyse external drivers such as payments market trends and regulatory changes. Maintain strategy tracking artefacts related to application, capability, and services scope. Support the development of targeted strategy deliverables focusing on AI, data, and cloud modernisation. Produce clear, well-structured strategy insights and recommendations. Track delivery progress against the ITGPST strategy, reporting key achievements and assessing outcomes. Success Measures: High-quality, trusted strategy analysis and materials. Clear, well-maintained ITGPST roadmaps with strong strategy-to-delivery traceability. Improved visibility of delivery progress and strategic achievements. Desirable Qualifications: Specific experience in payments platform modernisation and legacy retirement. Familiarity with regulatory and operational resilience in payments. Experience supporting strategy governance or senior leadership forums. Why Join Us? Be part of a collaborative team that values innovation and strategic thinking. Work on impactful projects that drive transformation within the financial services industry. Enjoy a competitive daily rate and the flexibility of a full-time contract. If you are passionate about technology strategy and have a proven track record in the financial services sector, we want to hear from you! Join our client in making a difference in the payments landscape. Apply Now! Take the next step in your career and help shape the future of financial services with your expertise. Submit your application today! Our client is committed to diversity and inclusion and welcomes applications from all qualified candidates. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Senior ServiceNow HRSD Consultant HR Transformation Hybrid Up to early 70s + bonus If you enjoy getting stuck into transforming how HR actually works - not just tweaking systems, but redesigning processes, improving employee experience, and using technology to make HR genuinely better - this could be a great move. I'm working with a growing consultancy that's expanding its HR transformation practice , and they're looking for a Senior Consultant with strong ServiceNow HRSD experience to help deliver large-scale change programmes for enterprise organisations. In this role, you'll be working with HR and business leaders to rethink how HR services are delivered in a world where employee experience, automation and digital self-service are becoming the norm. A big part of the role involves understanding how HR operates today, challenging where things could be better, and helping design future-state HR services powered by ServiceNow. You'll spend time running workshops with stakeholders, mapping out end-to-end employee journeys such as onboarding, offboarding and case management, and shaping how ServiceNow HRSD can support those journeys. From there, you'll help translate those ideas into practical solutions - working closely with delivery teams to bring the transformation to life. This isn't a pure technical build role. It's about sitting at the intersection of HR, technology and transformation , helping organisations modernise how HR services are designed and delivered. What you'll bring: Experience delivering HR transformation or HR service improvement programmes Strong understanding of ServiceNow HRSD and how it enables HR services (case management, lifecycle events, employee journeys) Experience engaging with stakeholders and running workshops or discovery sessions Ability to translate business requirements into ServiceNow-enabled solutions Experience working in consulting or large-scale transformation environments is a plus Interest in how automation, AI and digital workflows are reshaping HR operations This is a great opportunity for someone who already knows ServiceNow HRSD but wants to spend more time on strategy, design and transformation rather than just configuration. The team has built a reputation for delivering high-impact HR programmes , while still maintaining a genuinely supportive and flexible culture. Hybrid working is the norm, and there's plenty of opportunity to grow within the HR and ServiceNow practice as it continues to expand. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 19, 2026
Full time
Senior ServiceNow HRSD Consultant HR Transformation Hybrid Up to early 70s + bonus If you enjoy getting stuck into transforming how HR actually works - not just tweaking systems, but redesigning processes, improving employee experience, and using technology to make HR genuinely better - this could be a great move. I'm working with a growing consultancy that's expanding its HR transformation practice , and they're looking for a Senior Consultant with strong ServiceNow HRSD experience to help deliver large-scale change programmes for enterprise organisations. In this role, you'll be working with HR and business leaders to rethink how HR services are delivered in a world where employee experience, automation and digital self-service are becoming the norm. A big part of the role involves understanding how HR operates today, challenging where things could be better, and helping design future-state HR services powered by ServiceNow. You'll spend time running workshops with stakeholders, mapping out end-to-end employee journeys such as onboarding, offboarding and case management, and shaping how ServiceNow HRSD can support those journeys. From there, you'll help translate those ideas into practical solutions - working closely with delivery teams to bring the transformation to life. This isn't a pure technical build role. It's about sitting at the intersection of HR, technology and transformation , helping organisations modernise how HR services are designed and delivered. What you'll bring: Experience delivering HR transformation or HR service improvement programmes Strong understanding of ServiceNow HRSD and how it enables HR services (case management, lifecycle events, employee journeys) Experience engaging with stakeholders and running workshops or discovery sessions Ability to translate business requirements into ServiceNow-enabled solutions Experience working in consulting or large-scale transformation environments is a plus Interest in how automation, AI and digital workflows are reshaping HR operations This is a great opportunity for someone who already knows ServiceNow HRSD but wants to spend more time on strategy, design and transformation rather than just configuration. The team has built a reputation for delivering high-impact HR programmes , while still maintaining a genuinely supportive and flexible culture. Hybrid working is the norm, and there's plenty of opportunity to grow within the HR and ServiceNow practice as it continues to expand. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Cost Manager page is loaded Cost Managerlocations: GB.Cardiff.2 Capital Quarter Tyndall street: GB.Bristol.The Hubtime type: Full timeposted on: Posted Yesterdayjob requisition id: R-148096 Job Description OverviewWelcome to AtkinsRéalis, Complex ProjectsAtkinsRéalis is a world leading design, engineering and project management organisation. We connect people, data and technology to transform infrastructure and energy systems across the globe. Our purpose is simple: to engineer a better future for our planet and its people, creating sustainable solutions that shape the world around us.Our awesome Complex Projects teams deliver some of the most complex and transformative programmes worldwide. By combining multidisciplinary expertise, global best practice and deep sector knowledge, we help clients achieve ambitious outcomes. Our success is powered by talented people who use diverse thinking and creativity to drive innovation every day.As we continue to grow, we are looking for a Cost Manager who possesses proven experience to join our Cost Management Team within our Wales & West Region Project Controls Practice. You must be ambitious with a thirst for innovation and growth to progress within our Complex Projects division. Industry experience in the Energy and Infrastructure sectors is advantageous.The role will involve delivering work with both existing and new clients working within our Cost Management team to ensure our technical service offering is kept to the highest standard, whilst having a strong team working ethos and delivering in accordance with AtkinsRéalis' digital aspirations.You will play an important role in supporting the senior cost managers to deliver the business plan for this rapidly expanding team and support in driving success in the Wales & West Region. You will help to innovate and foster a collaborative, professional and positive working environment along with delivering your cost management role. Your Role Reporting into the Cost Management Lead, you will support the building of long term, sustainable relationships with both members of our own organisation, and wider Client base. Technical experience in Cost Management services across complex infrastructure. An understanding of industry benchmarks / best practices, Cost and Work Breakdown Structures, and methods of measurements (e.g. RMM, NRM etc). Growing network within the energy and/or infrastructure sectors. An aptitude to apply innovation, technical excellence, and exceptional service delivery. Experience of monitoring, analysing, and controlling cost performance against set targets. Examples of identifying/applying cost efficient solutions. Collaborative behaviours to interface with multi-disciplinary teams. Awareness of the challenges and opportunities in the industry. AM1 Commercial, quantity surveying, and/or finance skills, with working knowledge of the construction industry, and an understanding of Standard Forms of Contract (NEC/FIDIC/IChemE). Awareness of performance measurement of projects using Earned Value Management (EVM) and similar techniques. Knowledge and awareness of cost analysis techniques. Knowledge and practical experience of using VBA is desirable but not essential. Major project/programmes work experience is desirable About you Support our Cost Management capability including development and use of Power-BI, PRISM, Oracle, Ecosys, SAP and other Cost Management related software. Engage our community of practice and support technical excellence, service innovation and development of our benchmarking capabilities. Deliver excellent client service on our commissions. Support teams on project / technical delivery. Support with delivering the strategy for the Cost Management Service including identifying continuous development. Deliver an exceptional cost management service for multiple stakeholders. Identify opportunities for growth, linked to the Complex Projects business strategy is desirable. Ensure appropriate engagement with the wider AtkinsRéalis business, as determined by the strategy. Contribute to a positive team ethos and engage with opportunities for the team's development. Support with the Cost Management business development activity. Support Cost Leadership team with delivery of portfolios and projects. Supporting with technical advice to different stakeholders. Actively engaging within a project delivery environment. Mentor and develop Assistant Cost Managers within AtkinsRéalis. Experience working for or on behalf of local or national Complex Projects clients. Experience working in a consultancy environment, delivering exceptional projects is desirable. Degree qualified in a construction or finance related field. Be open to travelling to roles across other regions should a strategic opportunity arise. Relevant industry experience in cost orientated roles Reward & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
Mar 18, 2026
Full time
Cost Manager page is loaded Cost Managerlocations: GB.Cardiff.2 Capital Quarter Tyndall street: GB.Bristol.The Hubtime type: Full timeposted on: Posted Yesterdayjob requisition id: R-148096 Job Description OverviewWelcome to AtkinsRéalis, Complex ProjectsAtkinsRéalis is a world leading design, engineering and project management organisation. We connect people, data and technology to transform infrastructure and energy systems across the globe. Our purpose is simple: to engineer a better future for our planet and its people, creating sustainable solutions that shape the world around us.Our awesome Complex Projects teams deliver some of the most complex and transformative programmes worldwide. By combining multidisciplinary expertise, global best practice and deep sector knowledge, we help clients achieve ambitious outcomes. Our success is powered by talented people who use diverse thinking and creativity to drive innovation every day.As we continue to grow, we are looking for a Cost Manager who possesses proven experience to join our Cost Management Team within our Wales & West Region Project Controls Practice. You must be ambitious with a thirst for innovation and growth to progress within our Complex Projects division. Industry experience in the Energy and Infrastructure sectors is advantageous.The role will involve delivering work with both existing and new clients working within our Cost Management team to ensure our technical service offering is kept to the highest standard, whilst having a strong team working ethos and delivering in accordance with AtkinsRéalis' digital aspirations.You will play an important role in supporting the senior cost managers to deliver the business plan for this rapidly expanding team and support in driving success in the Wales & West Region. You will help to innovate and foster a collaborative, professional and positive working environment along with delivering your cost management role. Your Role Reporting into the Cost Management Lead, you will support the building of long term, sustainable relationships with both members of our own organisation, and wider Client base. Technical experience in Cost Management services across complex infrastructure. An understanding of industry benchmarks / best practices, Cost and Work Breakdown Structures, and methods of measurements (e.g. RMM, NRM etc). Growing network within the energy and/or infrastructure sectors. An aptitude to apply innovation, technical excellence, and exceptional service delivery. Experience of monitoring, analysing, and controlling cost performance against set targets. Examples of identifying/applying cost efficient solutions. Collaborative behaviours to interface with multi-disciplinary teams. Awareness of the challenges and opportunities in the industry. AM1 Commercial, quantity surveying, and/or finance skills, with working knowledge of the construction industry, and an understanding of Standard Forms of Contract (NEC/FIDIC/IChemE). Awareness of performance measurement of projects using Earned Value Management (EVM) and similar techniques. Knowledge and awareness of cost analysis techniques. Knowledge and practical experience of using VBA is desirable but not essential. Major project/programmes work experience is desirable About you Support our Cost Management capability including development and use of Power-BI, PRISM, Oracle, Ecosys, SAP and other Cost Management related software. Engage our community of practice and support technical excellence, service innovation and development of our benchmarking capabilities. Deliver excellent client service on our commissions. Support teams on project / technical delivery. Support with delivering the strategy for the Cost Management Service including identifying continuous development. Deliver an exceptional cost management service for multiple stakeholders. Identify opportunities for growth, linked to the Complex Projects business strategy is desirable. Ensure appropriate engagement with the wider AtkinsRéalis business, as determined by the strategy. Contribute to a positive team ethos and engage with opportunities for the team's development. Support with the Cost Management business development activity. Support Cost Leadership team with delivery of portfolios and projects. Supporting with technical advice to different stakeholders. Actively engaging within a project delivery environment. Mentor and develop Assistant Cost Managers within AtkinsRéalis. Experience working for or on behalf of local or national Complex Projects clients. Experience working in a consultancy environment, delivering exceptional projects is desirable. Degree qualified in a construction or finance related field. Be open to travelling to roles across other regions should a strategic opportunity arise. Relevant industry experience in cost orientated roles Reward & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
The Role As a Senior Loss Adjuster,you'lltake responsibility for a portfolio of High Net Worth and specialist claims, including: High-value private residences Fine art,jewelleryand collections Antiques and specialist risks Complex, sensitive and high-profile losses You willact asatrusted technical and client-facing expert, managing claims from first instruction throughto final settlement, often involving multiple specialists,restorersand consultants.This is a hands-on,high-trust role where quality,judgementand client care matter more than volume. Key Responsibilities Managing high-value and complex HNW claims from instruction to conclusion Carrying out site visits to investigate cause,scopeand quantum of loss Interpreting policy cover andadvisinginsurers on liability and strategy Coordinating and liaising with specialist contractors, restorers,surveyors and consultants Ensuring properties and assets are protected from further damage Validating claims and investigating any concerns or discrepancies Negotiating fairand technically robust settlements Handling sensitive client situations with professionalism,empathyand authority Preparing clear,detailedand well-reasoned reports for insurers and stakeholders Building strong relationships with insurers,brokersand private clients Playing an active role inmaintainingand enhancing Criterion's reputation in the HNW market Demonstrate and role model the Charles Taylor six Values by ensuring a Supportive Environment, upholding Excellence in People, focusing on Partnership with Clients, delivering High quality Work, promoting Group-wide Entrepreneurship and having an Appetite for Change. Carry out ad hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post. Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration. Required Skills Proven experience handling High Net Worth property claims ACILA qualified, working towards ACILA, or keen to pursue professional qualifications Strong technical judgement and attention to detail A calm, confident and credible client-facing manner Highly organised, with excellent diary and workload management Professional,empatheticand commercially aware communication style Comfortable working on complex, high-valueand sensitive losses A team player who wants to be part of a specialist, quality-driven business About Us Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents. Our unmatched depth of specialist expertise, from loss adjusters to forensic accountants, helps the global insurance market to address its challenges. Through our trusted partnerships model, we build long-term, personal relationships with clients based on trust and cooperation. Our powerful technology helps our clients improve their customers' experience from start to finish. Thanks to our global reach, our clients can access our services wherever they are in the world, whenever they need us. Criterion Adjusters, now a company of Charles Taylor, was founded to serve the High Net Worth market-a focus we proudly maintain. We are a specialist, high-end loss adjusting practice dedicated exclusively to the High Net Worth, fine art, jewellery,antiquesand private client market and are trusted by many of theUK's leading HNW insurers and underwriters to handle their most valuable,complexand sensitive claims. As part of the Charles Taylor Group this gives us the strength, reach and international capability of a global business, combined with the discretion,agilityand personal service of a boutique specialist practice. Our reputation is built on technical excellence, judgement,discretionand exceptional client care. Every claim we handle is unique, high-value and requires theverybestpeople. For more information on Criterion, please visit . Expertise you can trust - for more information, please visit Why join Charles Taylor? Charles Taylor prides itself on being a people-centric business. Our culture and values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance. We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance for professional qualifications. Our Values Accountability (We take ownership and responsibility)We all have a role to play in Charles Taylor's growth and overall success. Agility (We learn, evolve and adapt quickly)We anticipate, prepare for and adapt to change; it's how we stay competitive. Care (We are compassionate and human)We are approachable and genuinely interested in others. Collaboration (We are one)We are unique but united in our work. Integrity (We do the right thing)At all times, we act with responsibility and respect. Equal Opportunity Employer At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation. We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community. We proactively promote and celebrate differences and strive to create an environment where our people feel included and can reach their full potential. We take pride in our inclusive and diverse culture, which is supported by strong partnerships and a transparent, fair recruitment process.
Mar 18, 2026
Full time
The Role As a Senior Loss Adjuster,you'lltake responsibility for a portfolio of High Net Worth and specialist claims, including: High-value private residences Fine art,jewelleryand collections Antiques and specialist risks Complex, sensitive and high-profile losses You willact asatrusted technical and client-facing expert, managing claims from first instruction throughto final settlement, often involving multiple specialists,restorersand consultants.This is a hands-on,high-trust role where quality,judgementand client care matter more than volume. Key Responsibilities Managing high-value and complex HNW claims from instruction to conclusion Carrying out site visits to investigate cause,scopeand quantum of loss Interpreting policy cover andadvisinginsurers on liability and strategy Coordinating and liaising with specialist contractors, restorers,surveyors and consultants Ensuring properties and assets are protected from further damage Validating claims and investigating any concerns or discrepancies Negotiating fairand technically robust settlements Handling sensitive client situations with professionalism,empathyand authority Preparing clear,detailedand well-reasoned reports for insurers and stakeholders Building strong relationships with insurers,brokersand private clients Playing an active role inmaintainingand enhancing Criterion's reputation in the HNW market Demonstrate and role model the Charles Taylor six Values by ensuring a Supportive Environment, upholding Excellence in People, focusing on Partnership with Clients, delivering High quality Work, promoting Group-wide Entrepreneurship and having an Appetite for Change. Carry out ad hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post. Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration. Required Skills Proven experience handling High Net Worth property claims ACILA qualified, working towards ACILA, or keen to pursue professional qualifications Strong technical judgement and attention to detail A calm, confident and credible client-facing manner Highly organised, with excellent diary and workload management Professional,empatheticand commercially aware communication style Comfortable working on complex, high-valueand sensitive losses A team player who wants to be part of a specialist, quality-driven business About Us Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents. Our unmatched depth of specialist expertise, from loss adjusters to forensic accountants, helps the global insurance market to address its challenges. Through our trusted partnerships model, we build long-term, personal relationships with clients based on trust and cooperation. Our powerful technology helps our clients improve their customers' experience from start to finish. Thanks to our global reach, our clients can access our services wherever they are in the world, whenever they need us. Criterion Adjusters, now a company of Charles Taylor, was founded to serve the High Net Worth market-a focus we proudly maintain. We are a specialist, high-end loss adjusting practice dedicated exclusively to the High Net Worth, fine art, jewellery,antiquesand private client market and are trusted by many of theUK's leading HNW insurers and underwriters to handle their most valuable,complexand sensitive claims. As part of the Charles Taylor Group this gives us the strength, reach and international capability of a global business, combined with the discretion,agilityand personal service of a boutique specialist practice. Our reputation is built on technical excellence, judgement,discretionand exceptional client care. Every claim we handle is unique, high-value and requires theverybestpeople. For more information on Criterion, please visit . Expertise you can trust - for more information, please visit Why join Charles Taylor? Charles Taylor prides itself on being a people-centric business. Our culture and values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance. We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance for professional qualifications. Our Values Accountability (We take ownership and responsibility)We all have a role to play in Charles Taylor's growth and overall success. Agility (We learn, evolve and adapt quickly)We anticipate, prepare for and adapt to change; it's how we stay competitive. Care (We are compassionate and human)We are approachable and genuinely interested in others. Collaboration (We are one)We are unique but united in our work. Integrity (We do the right thing)At all times, we act with responsibility and respect. Equal Opportunity Employer At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation. We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community. We proactively promote and celebrate differences and strive to create an environment where our people feel included and can reach their full potential. We take pride in our inclusive and diverse culture, which is supported by strong partnerships and a transparent, fair recruitment process.
About Graitec Group Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we've tripled our revenue in just five years. Our North Star is clear - accelerate the digital transformation of the AECO industry and model the future. We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers. Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global Autodesk Platinum Partner, we combine world class partnerships with our own cutting edge software and services to drive performance and sustainability across the industry. At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making an impact together. Learn more about the Graitec Group: How we work: Growth, Agility, Innovation, Responsibility How we behave: Ambition, Engagement, One Graitec, Positive Energy About the Team Hiring You will be working with a great team of technical staff both in the (your country) and globally. Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development. Role Overview The Director, Solution Architecture - EMEA is accountable for leading the pre sales solution architecture function within the EMEA Services organization. This role owns the technical pre sales engagement model and leads a distributed team of Solution Architects and Senior Consultants who partner closely with Sales to shape, scope, and win complex services and solutions opportunities. The Director ensures high quality client engagement across the full pre sales lifecycle- including discovery, demonstrations, technical workshops, solution design, scoping, and proposal development- while continuously improving effectiveness, consistency, and business impact across the region. The scope of pre sales covers all solutions commercialized by Graitec, including proprietary intellectual property as well as partner portfolios. As a Platinum Autodesk Partner, a significant portion of activity relates to Autodesk solutions, with a strong and growing emphasis on cloud based offerings. Key Responsibilities Leadership & Team Development Lead, mentor, and develop a team of 5-15 Solution Architects across EMEA, with primary concentration in the UK, France, Germany, and Spain Build a high performing, collaborative, and client focused pre sales culture across geographies Drive capability development in solution design, storytelling, client communication, and value articulation Pre Sales Excellence & Sales Partnership Own the end to end pre sales engagement model for Services in EMEA Act as a senior technical and solution authority in strategic and complex opportunities Partner closely with Graitec Account Managers to support opportunity qualification, solution strategy, and deal execution Ensure consistent, high quality scoping, technical approaches, and proposals across the region Portfolio & Industry Expertise Oversee pre sales support for services ranging from training and support to large scale, multi country implementation programs Ensure strong alignment with Graitec's solutions portfolio and Autodesk's evolving roadmap, particularly cloud and platform based offerings Apply deep understanding of the AEC (Architecture, Engineering & Construction) industry and its extended manufacturing value chain Continuous Improvement & Operational Effectiveness Continuously improve pre sales performance and efficiency, with a focus on: Increased win rates Stronger client impact and engagement quality More differentiated, outcome oriented service proposals Evolve pre sales processes to enable seamless execution, scalability, and sales satisfaction Define and track relevant KPIs to measure performance, quality, and business impact Stakeholder Alignment Report to the VP EMEA Services and collaborate closely with the Head of Solution Architecture - North America to ensure global alignment and best practice sharing Responsibilities Proven experience leading pre sales or solution architecture teams within a services or solutions organization Strong background as a senior consultant, solution architect, or pre sales leader in complex, enterprise environments Demonstrated experience working across multiple EMEA markets, ideally including the UK, France, Germany, and Spain Understanding of the AEC industry and related manufacturing ecosystems Hands on experience with Autodesk solutions, with strong familiarity with cloud based and platform offerings is a plus Strong sales acumen and credibility in client facing, executive level engagements Track record of driving continuous improvement, process maturity, and skills development in expert teams Qualifications Bachelor's degree in Engineering, Architecture, Construction Management, Computer Science, or a related technical field Master's degree (MBA, Engineering, Technology, or related discipline) is strongly preferred Minimum 10+ years of experience in solution architecture, consulting, or technical pre sales roles, with at least 3-5 years in a leadership capacity Proven experience leading and developing distributed, multi country teams (ideally across EMEA) Strong commercial and financial acumen, including exposure to revenue forecasting, margin management, and services profitability Demonstrated ability to align technical strategy with business objectives and sales performance targets Experience defining and implementing governance models, pre sales frameworks, and solution qualification standards Track record of driving continuous improvement, operational maturity, and organizational transformation Ability to operate at both strategic and operational levels - setting vision while remaining close to execution Strong executive presence with the ability to influence senior stakeholders and C level decision makers Experience collaborating cross functionally with Sales, Delivery, Product, and Executive Leadership teams Experience mentoring senior consultants/architects and building capability development programs Willingness and ability to travel across EMEA as required Interview Process We are looking for talents that will enjoy, live and accelerate our culture and values. At Graitec, We work together locally & globally with an Entrepreneurial mindset. As entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the way. We believe in our products and services and that we are on a path to solve a real problem for our target customers & the overall industry. We are thoughtful on our investments and lead ethically to maximize the company opportunity. To better understand them, we want to represent the diversity of our customers around the globe & we are breaking our own silos to better serve them. To make this culture a reality, we rally our teams around our cultural attributes: Agility, Growth, Trust, Inclusion and our values: Engagement, Collaboration, Innovation, Passion At Graitec, we're proud to be committed to diversity and inclusion in the workplace. We value our employees for the individuals they are and the contributions they can bring to our teams by bringing their authentic self at work. This resonates with the large variety of customers & markets we operate in and is part of our success story. As such, we welcome applications from all backgrounds and will not make any assessment into the application process other than candidates' skills and capabilities to succeed in role. Screening/Get to know discussion Hiring Manager Peer of hiring manager or key stakeholder to the role from another organization Business Unit leader / Office interview
Mar 16, 2026
Full time
About Graitec Group Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we've tripled our revenue in just five years. Our North Star is clear - accelerate the digital transformation of the AECO industry and model the future. We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers. Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global Autodesk Platinum Partner, we combine world class partnerships with our own cutting edge software and services to drive performance and sustainability across the industry. At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making an impact together. Learn more about the Graitec Group: How we work: Growth, Agility, Innovation, Responsibility How we behave: Ambition, Engagement, One Graitec, Positive Energy About the Team Hiring You will be working with a great team of technical staff both in the (your country) and globally. Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development. Role Overview The Director, Solution Architecture - EMEA is accountable for leading the pre sales solution architecture function within the EMEA Services organization. This role owns the technical pre sales engagement model and leads a distributed team of Solution Architects and Senior Consultants who partner closely with Sales to shape, scope, and win complex services and solutions opportunities. The Director ensures high quality client engagement across the full pre sales lifecycle- including discovery, demonstrations, technical workshops, solution design, scoping, and proposal development- while continuously improving effectiveness, consistency, and business impact across the region. The scope of pre sales covers all solutions commercialized by Graitec, including proprietary intellectual property as well as partner portfolios. As a Platinum Autodesk Partner, a significant portion of activity relates to Autodesk solutions, with a strong and growing emphasis on cloud based offerings. Key Responsibilities Leadership & Team Development Lead, mentor, and develop a team of 5-15 Solution Architects across EMEA, with primary concentration in the UK, France, Germany, and Spain Build a high performing, collaborative, and client focused pre sales culture across geographies Drive capability development in solution design, storytelling, client communication, and value articulation Pre Sales Excellence & Sales Partnership Own the end to end pre sales engagement model for Services in EMEA Act as a senior technical and solution authority in strategic and complex opportunities Partner closely with Graitec Account Managers to support opportunity qualification, solution strategy, and deal execution Ensure consistent, high quality scoping, technical approaches, and proposals across the region Portfolio & Industry Expertise Oversee pre sales support for services ranging from training and support to large scale, multi country implementation programs Ensure strong alignment with Graitec's solutions portfolio and Autodesk's evolving roadmap, particularly cloud and platform based offerings Apply deep understanding of the AEC (Architecture, Engineering & Construction) industry and its extended manufacturing value chain Continuous Improvement & Operational Effectiveness Continuously improve pre sales performance and efficiency, with a focus on: Increased win rates Stronger client impact and engagement quality More differentiated, outcome oriented service proposals Evolve pre sales processes to enable seamless execution, scalability, and sales satisfaction Define and track relevant KPIs to measure performance, quality, and business impact Stakeholder Alignment Report to the VP EMEA Services and collaborate closely with the Head of Solution Architecture - North America to ensure global alignment and best practice sharing Responsibilities Proven experience leading pre sales or solution architecture teams within a services or solutions organization Strong background as a senior consultant, solution architect, or pre sales leader in complex, enterprise environments Demonstrated experience working across multiple EMEA markets, ideally including the UK, France, Germany, and Spain Understanding of the AEC industry and related manufacturing ecosystems Hands on experience with Autodesk solutions, with strong familiarity with cloud based and platform offerings is a plus Strong sales acumen and credibility in client facing, executive level engagements Track record of driving continuous improvement, process maturity, and skills development in expert teams Qualifications Bachelor's degree in Engineering, Architecture, Construction Management, Computer Science, or a related technical field Master's degree (MBA, Engineering, Technology, or related discipline) is strongly preferred Minimum 10+ years of experience in solution architecture, consulting, or technical pre sales roles, with at least 3-5 years in a leadership capacity Proven experience leading and developing distributed, multi country teams (ideally across EMEA) Strong commercial and financial acumen, including exposure to revenue forecasting, margin management, and services profitability Demonstrated ability to align technical strategy with business objectives and sales performance targets Experience defining and implementing governance models, pre sales frameworks, and solution qualification standards Track record of driving continuous improvement, operational maturity, and organizational transformation Ability to operate at both strategic and operational levels - setting vision while remaining close to execution Strong executive presence with the ability to influence senior stakeholders and C level decision makers Experience collaborating cross functionally with Sales, Delivery, Product, and Executive Leadership teams Experience mentoring senior consultants/architects and building capability development programs Willingness and ability to travel across EMEA as required Interview Process We are looking for talents that will enjoy, live and accelerate our culture and values. At Graitec, We work together locally & globally with an Entrepreneurial mindset. As entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the way. We believe in our products and services and that we are on a path to solve a real problem for our target customers & the overall industry. We are thoughtful on our investments and lead ethically to maximize the company opportunity. To better understand them, we want to represent the diversity of our customers around the globe & we are breaking our own silos to better serve them. To make this culture a reality, we rally our teams around our cultural attributes: Agility, Growth, Trust, Inclusion and our values: Engagement, Collaboration, Innovation, Passion At Graitec, we're proud to be committed to diversity and inclusion in the workplace. We value our employees for the individuals they are and the contributions they can bring to our teams by bringing their authentic self at work. This resonates with the large variety of customers & markets we operate in and is part of our success story. As such, we welcome applications from all backgrounds and will not make any assessment into the application process other than candidates' skills and capabilities to succeed in role. Screening/Get to know discussion Hiring Manager Peer of hiring manager or key stakeholder to the role from another organization Business Unit leader / Office interview
Head of Talent Acquisition Full Time Position 3 days per week on site in London (Salary expectations - up to £85K) Work where work matters. We are a global technology group built for what's next, offering high calibre professionals the platform for high stakes work, the kind of work that defines an entire career. When you join us, you're not just taking on projects, you're solving problems that don't even have answers yet. You will join an exclusive roster of talent that global leaders, including Google, Snap, Diageo, PayPal, and Jaguar Land Rover call when deadlines seem impossible, when others have already tried and failed, and when the solution absolutely has to work. Forget routine consultancy. You will operate where technology, design, and human behaviour meet to deliver tangible outcomes, fast. This is work that leaves a mark, work you'll be proud to tell your friends about. As the Head of TA, reporting to the CPO, you will be responsible for architecting and leading the Group hiring strategy and make a significant impact by driving the global mission to hire over 300 engineers, shaping the future alongside other high calibre people. We look for people who embody: Innovation to solve the hardest problems. Accountability for every result. Integrity always. At Qodea, we believe in work that leaves a mark. This role is for the innovative people who thrive on solving problems that don't have answers yet, for those who are accountable for tangible outcomes, and for individuals who act with integrity when it absolutely has to work. Here, you will be responsible for working hand in hand with the Group Leadership team, including the Regional Presidents, architecting the Group talent roadmap and driving high-velocity engineering growth and make a significant impact by building the global engine required to scale our technical headcount, shaping the future alongside other high calibre people. This is a full time role, on-site 3 days a week at our Chancery Lane head office. Role Responsibilities: Manage the full recruitment lifecycle for complex technical and also Corporate / head office roles with total autonomy, from advanced headhunting to final offer management. Create the Group talent acquisition strategy, ensuring complete alignment with global scaling targets of engineering hires. Act as a strategic consultant to the CPO, Leadership Team, the Regional HRBPs and hiring managers, providing deep market insights and headcount risk analysis. Own the regional employer brand roadmap, tailoring global messaging to effectively engage and attract local engineering communities. Audit and optimise regional recruitment processes, using data led insights to improve hiring velocity and quality. Lead the team of regional tech recruiters, providing support and cover where needed. Design and maintain proactive talent pipelines for critical technical skill sets to ensure a constant flow of candidates. Design and execute high-impact hiring initiatives, including Graduate Programmes and large scale Assessment Days, to rapidly build regional capacity. Essential Experience: Proven track record of delivering high volume engineering recruitment within a fast paced, global tech environment. Managing a team of global (UK/EUR/APAC/US) TA specialists whilst acting as a recruiter yourself for Corporate head office and technical roles where required. Managing Contractor books (with understanding and ownership of IR35 requirements) to ensure Contractor spend is according to budget for Group and Regional President P&Ls. Managing and developing Agency PSLs to create hiring scale up programmes where required, in addition to team hiring. Extensive experience navigating the UK talent landscapes, including compensation benchmarks and local hiring nuances. Demonstrated success in influencing and challenging senior leadership and Regional VPs. Ability to hit the ground running, identifying and solving systemic regional bottlenecks without day to day tactical direction. Knowledge of Workable as an ATS, and expert proficiency in using ATS analytics and market mapping to guide recruitment strategies. Desirable Experience: Previous experience managing US based recruitment and navigating the specific legal and competitive landscape of the American tech market. Previous experience managing EUR based recruitment, particularly, NL, Romania, Sweden and Germany and navigating the specific legal and competitive landscape of the European tech market. Experience working within a global regional structure to share candidates and best practices across territories. Proven success in building and scaling offshore or nearshore delivery centers from the ground up in new regions. Expert level proficiency in Workable; you know how to leverage its automation and reporting to drive regional recruitment velocity. We believe in supporting our team members both professionally and personally. Here's how we invest in you: Compensation and Financial Wellbeing Competitive base salary. Matching pension scheme (up to 5%) from day one. Discretionary company bonus scheme. 4 x annual salary Death in Service coverage from day one. Employee referral scheme. Tech Scheme. Health and Wellness Private medical insurance from day one. Optical and dental cash back scheme. app: access to remote GPs, second opinions, mental health support, and physiotherapy. EAP service. Cycle to Work scheme. Work-Life Balance and Growth 36 days annual leave (inclusive of bank holidays). An extra paid day off for your birthday. Ten paid learning days per year. Flexible working hours. Market leading parental leave. Sabbatical leave (after five years). Work from anywhere (up to 3 weeks per year). Industry recognised training and certifications. Bonusly employee recognition and rewards platform. Clear opportunities for career development. Length of Service Awards. Regular company events.
Mar 16, 2026
Full time
Head of Talent Acquisition Full Time Position 3 days per week on site in London (Salary expectations - up to £85K) Work where work matters. We are a global technology group built for what's next, offering high calibre professionals the platform for high stakes work, the kind of work that defines an entire career. When you join us, you're not just taking on projects, you're solving problems that don't even have answers yet. You will join an exclusive roster of talent that global leaders, including Google, Snap, Diageo, PayPal, and Jaguar Land Rover call when deadlines seem impossible, when others have already tried and failed, and when the solution absolutely has to work. Forget routine consultancy. You will operate where technology, design, and human behaviour meet to deliver tangible outcomes, fast. This is work that leaves a mark, work you'll be proud to tell your friends about. As the Head of TA, reporting to the CPO, you will be responsible for architecting and leading the Group hiring strategy and make a significant impact by driving the global mission to hire over 300 engineers, shaping the future alongside other high calibre people. We look for people who embody: Innovation to solve the hardest problems. Accountability for every result. Integrity always. At Qodea, we believe in work that leaves a mark. This role is for the innovative people who thrive on solving problems that don't have answers yet, for those who are accountable for tangible outcomes, and for individuals who act with integrity when it absolutely has to work. Here, you will be responsible for working hand in hand with the Group Leadership team, including the Regional Presidents, architecting the Group talent roadmap and driving high-velocity engineering growth and make a significant impact by building the global engine required to scale our technical headcount, shaping the future alongside other high calibre people. This is a full time role, on-site 3 days a week at our Chancery Lane head office. Role Responsibilities: Manage the full recruitment lifecycle for complex technical and also Corporate / head office roles with total autonomy, from advanced headhunting to final offer management. Create the Group talent acquisition strategy, ensuring complete alignment with global scaling targets of engineering hires. Act as a strategic consultant to the CPO, Leadership Team, the Regional HRBPs and hiring managers, providing deep market insights and headcount risk analysis. Own the regional employer brand roadmap, tailoring global messaging to effectively engage and attract local engineering communities. Audit and optimise regional recruitment processes, using data led insights to improve hiring velocity and quality. Lead the team of regional tech recruiters, providing support and cover where needed. Design and maintain proactive talent pipelines for critical technical skill sets to ensure a constant flow of candidates. Design and execute high-impact hiring initiatives, including Graduate Programmes and large scale Assessment Days, to rapidly build regional capacity. Essential Experience: Proven track record of delivering high volume engineering recruitment within a fast paced, global tech environment. Managing a team of global (UK/EUR/APAC/US) TA specialists whilst acting as a recruiter yourself for Corporate head office and technical roles where required. Managing Contractor books (with understanding and ownership of IR35 requirements) to ensure Contractor spend is according to budget for Group and Regional President P&Ls. Managing and developing Agency PSLs to create hiring scale up programmes where required, in addition to team hiring. Extensive experience navigating the UK talent landscapes, including compensation benchmarks and local hiring nuances. Demonstrated success in influencing and challenging senior leadership and Regional VPs. Ability to hit the ground running, identifying and solving systemic regional bottlenecks without day to day tactical direction. Knowledge of Workable as an ATS, and expert proficiency in using ATS analytics and market mapping to guide recruitment strategies. Desirable Experience: Previous experience managing US based recruitment and navigating the specific legal and competitive landscape of the American tech market. Previous experience managing EUR based recruitment, particularly, NL, Romania, Sweden and Germany and navigating the specific legal and competitive landscape of the European tech market. Experience working within a global regional structure to share candidates and best practices across territories. Proven success in building and scaling offshore or nearshore delivery centers from the ground up in new regions. Expert level proficiency in Workable; you know how to leverage its automation and reporting to drive regional recruitment velocity. We believe in supporting our team members both professionally and personally. Here's how we invest in you: Compensation and Financial Wellbeing Competitive base salary. Matching pension scheme (up to 5%) from day one. Discretionary company bonus scheme. 4 x annual salary Death in Service coverage from day one. Employee referral scheme. Tech Scheme. Health and Wellness Private medical insurance from day one. Optical and dental cash back scheme. app: access to remote GPs, second opinions, mental health support, and physiotherapy. EAP service. Cycle to Work scheme. Work-Life Balance and Growth 36 days annual leave (inclusive of bank holidays). An extra paid day off for your birthday. Ten paid learning days per year. Flexible working hours. Market leading parental leave. Sabbatical leave (after five years). Work from anywhere (up to 3 weeks per year). Industry recognised training and certifications. Bonusly employee recognition and rewards platform. Clear opportunities for career development. Length of Service Awards. Regular company events.
What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. A little more about your role Do you have a keen interest in environmental policy and an enthusiasm for developing solutions to complex and challenging problems? Are you looking for the ideal opportunity to take your career in environmental consultancy to the next level? If so, we are seeking a high calibre Senior level policy consultant to join our growing team at WSP in Brussels. The role is in WSP's Environmental Policy and Economics team, based in our Brussels office, and working globally in collaboration with colleagues across the UK, Europe and Canada. The team provides robust, impartial and influential advice on policy development and strategic response across the full policy lifecycle (policy development and assessment; implementation; review, evaluation and revision). WSP is the world's leading engineering company, specialising in infrastructure, transport, earth, environment, power, energy, property, buildings and advisory. This is an exceptional opportunity for the right candidate, opening your potential for career development, exposure to diverse projects as well as international travel in a friendly and supportive environment. YOUR TEAM WSP is at the forefront of providing policy and economic advisory services to the public and private sector across the EU and UK. WSP's Environmental Policy and Economics team is a market leader in providing policy, technical and economic advice on the development and implementation of environmental policy and business response to policy. We have an extensive track record across all major environmental fields including chemicals and water policy, industrial emissions, air quality, waste, circular economy, taxonomy, biodiversity, climate change mitigation and adaptation. Working with us will bring you into contact with policy makers at the highest level and your input will contribute to protecting and improving the environment for millions of people across multiple countries. Our reputation for robust and impartial analysis means our projects directly influence the development and improvement of environmental policies in the UK, EU and beyond, addressing some of the most challenging issues we face. Our work with the likes of national Governments, EU institutions and agencies, international bodies such as the United Nations and World Bank, alongside industry associations and major global companies stretches our positive influence around the world. WSP's Environmental Policy and Economics team is based across our offices in the UK (London, Reading, Bristol, Manchester and Edinburgh) and Belgium (Brussels). The team works alongside our broader global advisory services, bringing together a worldwide community of environmental specialists numbering more than people over more than 50 countries. Our Belgium-based team is looking to increase our presence in the heart of EU policy making. Located in the heart of Brussels, our multi disciplinary team will involve you in EU projects from day one whilst providing you with training, career development and personal support services that will assist you in becoming a recognised expert in your fields of interest. You will be joining the business at an extremely exciting time, with an expanding team, strong forward workload, and an ambitious strategy for growth. In this role you will: Work in multi disciplinary teams, contributing to policy development, implementation and evaluation; cost benefit analysis; information/data collection and analysis; socio economic assessment; stakeholder consultation; report writing and verbal presentation. Lead the delivery of a diverse range of environmental policy projects at national and international level, for clients such as international organisations (e.g. OECD, United Nations); EU institutions and agencies (European Commission, European Chemicals Agency, European Environment Agency); national governments (e.g. Canada, EU Member States, the UK, etc.); and the private sector. Actively engage with clients and stakeholders from the public and private sectors, building and maintaining relationships to identify new business opportunities. Lead the winning of new environmental policy projects through effective proposal writing and presentations, and represent WSP at relevant EU policy forums, conferences, and meetings. Manage and/or direct projects, ensuring projects are executed efficiently, on time, and within budget, and ensure effective engagement and communication with clients, stakeholders, partners and WSP staff to ensure work is delivered to a high standard. Collaborate within the team toward wider business development goals, helping to implement long term strategies for the environmental policy team. What we will be looking for you to demonstrate We are looking for candidates with a blend of technical, commercial and project management experience in the field of environmental policy. Relevant work experience may be within a consultancy, government, research agency/think tank, NGO or private sector / industry organisation or relevant placement. The role requires proven experience working in environmental policy or policy analysis, and an understanding of processes such as policy impact assessment and evaluation in one or more of the following topic areas: hazardous chemicals, water policy, industrial emissions, air quality, waste, circular economy, taxonomy, biodiversity, climate change mitigation and adaptation. Our ideal candidate will have the following qualifications, experience and skills: A postgraduate qualification in one of the following areas: environmental science; environmental technology, chemistry, engineering, policy; law. A demonstrable interest in further developing a career in environmental policy (e.g. related to one or several of the thematic areas mentioned above), and knowledge of the policy landscape associated with those thematic policy areas. Demonstrable research skills and understanding of analytical techniques e.g. the collection, validation, analysis and synthesis of data, summarizing and critically evaluating literature, designing and conducting stakeholder consultations, dissemination of surveys, market analysis; socio economic analysis; regulatory impact assessment. Familiarity with national and international sources of government and business statistics would be desirable. Excellent written and verbal communication skills to present findings, policy recommendations, and project updates to clients, stakeholders, and the broader public; ability to write clear and concise reports in English, and for non technical audiences. Strong expertise in policy evaluation and impact assessment methodologies, using data driven approaches to inform decision making and policy recommendations. Experience of project management demonstrating the ability to effectively manage a portfolio of environmental policy projects, including ensuring deadlines are met and deliverables are of high quality; experience in budgeting, resource allocation, client and subcontractor management and project planning to achieve successful project outcomes. Demonstrable strategy and commercial experience, including proven track record in winning new environmental policy projects and contracts through successful proposal writing, as well as developing opportunities through new and existing client relationships and networks. Staff management and collaboration experience - demonstrating experience in communication and interpersonal skills to mentor and develop team members, fostering a cohesive and high performing team environment. Applications from those with European language skills are particularly welcome. Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? With us, you can. Apply today
Mar 16, 2026
Full time
What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. A little more about your role Do you have a keen interest in environmental policy and an enthusiasm for developing solutions to complex and challenging problems? Are you looking for the ideal opportunity to take your career in environmental consultancy to the next level? If so, we are seeking a high calibre Senior level policy consultant to join our growing team at WSP in Brussels. The role is in WSP's Environmental Policy and Economics team, based in our Brussels office, and working globally in collaboration with colleagues across the UK, Europe and Canada. The team provides robust, impartial and influential advice on policy development and strategic response across the full policy lifecycle (policy development and assessment; implementation; review, evaluation and revision). WSP is the world's leading engineering company, specialising in infrastructure, transport, earth, environment, power, energy, property, buildings and advisory. This is an exceptional opportunity for the right candidate, opening your potential for career development, exposure to diverse projects as well as international travel in a friendly and supportive environment. YOUR TEAM WSP is at the forefront of providing policy and economic advisory services to the public and private sector across the EU and UK. WSP's Environmental Policy and Economics team is a market leader in providing policy, technical and economic advice on the development and implementation of environmental policy and business response to policy. We have an extensive track record across all major environmental fields including chemicals and water policy, industrial emissions, air quality, waste, circular economy, taxonomy, biodiversity, climate change mitigation and adaptation. Working with us will bring you into contact with policy makers at the highest level and your input will contribute to protecting and improving the environment for millions of people across multiple countries. Our reputation for robust and impartial analysis means our projects directly influence the development and improvement of environmental policies in the UK, EU and beyond, addressing some of the most challenging issues we face. Our work with the likes of national Governments, EU institutions and agencies, international bodies such as the United Nations and World Bank, alongside industry associations and major global companies stretches our positive influence around the world. WSP's Environmental Policy and Economics team is based across our offices in the UK (London, Reading, Bristol, Manchester and Edinburgh) and Belgium (Brussels). The team works alongside our broader global advisory services, bringing together a worldwide community of environmental specialists numbering more than people over more than 50 countries. Our Belgium-based team is looking to increase our presence in the heart of EU policy making. Located in the heart of Brussels, our multi disciplinary team will involve you in EU projects from day one whilst providing you with training, career development and personal support services that will assist you in becoming a recognised expert in your fields of interest. You will be joining the business at an extremely exciting time, with an expanding team, strong forward workload, and an ambitious strategy for growth. In this role you will: Work in multi disciplinary teams, contributing to policy development, implementation and evaluation; cost benefit analysis; information/data collection and analysis; socio economic assessment; stakeholder consultation; report writing and verbal presentation. Lead the delivery of a diverse range of environmental policy projects at national and international level, for clients such as international organisations (e.g. OECD, United Nations); EU institutions and agencies (European Commission, European Chemicals Agency, European Environment Agency); national governments (e.g. Canada, EU Member States, the UK, etc.); and the private sector. Actively engage with clients and stakeholders from the public and private sectors, building and maintaining relationships to identify new business opportunities. Lead the winning of new environmental policy projects through effective proposal writing and presentations, and represent WSP at relevant EU policy forums, conferences, and meetings. Manage and/or direct projects, ensuring projects are executed efficiently, on time, and within budget, and ensure effective engagement and communication with clients, stakeholders, partners and WSP staff to ensure work is delivered to a high standard. Collaborate within the team toward wider business development goals, helping to implement long term strategies for the environmental policy team. What we will be looking for you to demonstrate We are looking for candidates with a blend of technical, commercial and project management experience in the field of environmental policy. Relevant work experience may be within a consultancy, government, research agency/think tank, NGO or private sector / industry organisation or relevant placement. The role requires proven experience working in environmental policy or policy analysis, and an understanding of processes such as policy impact assessment and evaluation in one or more of the following topic areas: hazardous chemicals, water policy, industrial emissions, air quality, waste, circular economy, taxonomy, biodiversity, climate change mitigation and adaptation. Our ideal candidate will have the following qualifications, experience and skills: A postgraduate qualification in one of the following areas: environmental science; environmental technology, chemistry, engineering, policy; law. A demonstrable interest in further developing a career in environmental policy (e.g. related to one or several of the thematic areas mentioned above), and knowledge of the policy landscape associated with those thematic policy areas. Demonstrable research skills and understanding of analytical techniques e.g. the collection, validation, analysis and synthesis of data, summarizing and critically evaluating literature, designing and conducting stakeholder consultations, dissemination of surveys, market analysis; socio economic analysis; regulatory impact assessment. Familiarity with national and international sources of government and business statistics would be desirable. Excellent written and verbal communication skills to present findings, policy recommendations, and project updates to clients, stakeholders, and the broader public; ability to write clear and concise reports in English, and for non technical audiences. Strong expertise in policy evaluation and impact assessment methodologies, using data driven approaches to inform decision making and policy recommendations. Experience of project management demonstrating the ability to effectively manage a portfolio of environmental policy projects, including ensuring deadlines are met and deliverables are of high quality; experience in budgeting, resource allocation, client and subcontractor management and project planning to achieve successful project outcomes. Demonstrable strategy and commercial experience, including proven track record in winning new environmental policy projects and contracts through successful proposal writing, as well as developing opportunities through new and existing client relationships and networks. Staff management and collaboration experience - demonstrating experience in communication and interpersonal skills to mentor and develop team members, fostering a cohesive and high performing team environment. Applications from those with European language skills are particularly welcome. Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? With us, you can. Apply today
Are you a plant scientist with expertise within molecular biology and/or gene-editing? Do you enjoy technical writing and applying your scientific knowledge outside of the laboratory? Are you interested in joining a fast-paced, innovative agricultural biotechnology company as a Regulatory Dossier Writer? A new growth opportunity has just opened up at Tropic within our Regulatory function. Reporting to the Head of Regulatory, the Regulatory Dossier Writer will play a crucial role in developing and submitting regulatory dossiers to secure field trial permits and exemptions from GMO regulations for Tropic's gene-edited products. You will join a cross-functional dynamic team working to successfully enable Tropic's product development and commercialisation efforts. Job Purpose The Regulatory Dossier Manager will create and manage the development of dossiers required to gain regulatory approvals to conduct field trials of biotech crops and to commercialise gene-edited products. They will interpret complex scientific data and other technical information, translating them into clear, accurate and compliant regulatory documents. The ideal candidate will possess strong expertise in plant biotechnology and gene editing technologies, strong interest in and understanding of regulations relating to GMOs and gene-edited products along with a proven ability to write and manage complex documents while working cross-functionally to support the development of innovative agricultural products. Responsibilities Write and coordinate the revision and completion of dossiers such as field trial permit applications, exemption requests and regulatory internal filings (e.g., self-determinations). Ensure regulatory dossiers align with Tropic's regulatory strategy, including navigating complex regulatory requirements in different regions. Liaise with internal teams, external consultants, and regulatory bodies to gather all relevant information and to facilitate efficient dossier development and submission. Ensure all documents are complete, accurate and in compliance with relevant global regulatory frameworks, including content specifications, terminology and formatting. Compile, develop and manage the revision and submission of answers to regulators' questions and requests for further information. Identify and propose solutions to regulatory challenges, ensuring smooth progression through the submission and approval process. Stay updated on changing regulatory requirements and industry best practices to ensure dossiers are always in compliance. Clearly communicate and report progress and relevant updates to internal and external stakeholders. Define and document processes for effective management of dossier development, revisions, and internal records. Maintain an organized system for tracking dossier development and submission timelines, key post submission activities and approvals. Maintain a repository of all relevant regulatory documents including document templates, dossiers, regulatory determinations and approval letters. Contribute to the preparation and execution of meetings with regulators and regulatory audits and inspections (e.g., Plant Breeding Innovation Management Program). Requirements Qualifications: PhD degree (or MSc degree with at least 3 years of relevant work experience) in Plant Biotechnology, Plant Molecular Biology, Agricultural Science, or related fields. Essential skills: Strong expertise in plant biology and biotechnology, molecular biology and/or gene-editing technologies applied in agriculture. Familiarity with global regulatory requirements for biotech crops. Excellent technical writing skills, with ability to present complex regulatory information clearly and demonstrated experience delivering high quality formal documents. Proficiency with software tools for document preparation, such as Microsoft Word. Strong interpersonal skills and ability to clearly communicate with subject matter experts, regulatory stakeholders, and internal teams to gather information, ensure alignment on requirements and provide updates on progress. Excellent attention to detail and ability to ensure that scientific data is accurately presented and that all regulatory guidelines and formatting standards are followed. Strong critical thinking skills and effective problem-solving with ability to identify gaps or misalignments in regulatory data or documents and address them in a regulatory-appropriate manner. Strong organizational, planning and project management skills to effectively manage multiple priorities and meet deadlines. Ability to work independently and collaboratively as part of a cross-functional dynamic team in a fastpaced environment. Resilience and flexibility to adjust dossier preparation according to project requirements, commercial activities, the regulatory authority involved, and/or changes in the regulatory landscape and guidelines. Desirable skills: Fluency in Spanish (highly desirable). Direct work experience in agricultural biotechnology or gene editing. Experience creating and managing regulatory dossiers. Knowledge of biosafety, environmental impact assessments, and food safety considerations for biotech crops. Experience with document management systems and processes. About Us Tropic is one of the world's leading agricultural gene-editing companies. Our team is dedicated to the development and commercialization of high-performing varieties of tropical crops to provide significant benefits to growers, processors and consumers globally, tackling real-world problems around food security and sustainability. Our vision is to become a leading seed business with significant ownership of its products from the laboratory to the field, while maintaining constructive relationships with growers and consumers based on transparency and trust. Why Join Tropic? Diverse workforce operating in a dynamic working environment Excellent learning and career development opportunities Social events throughout the year Competitive compensation and benefits including Private Medical Care, Medical Cash Plan, 25 days annual leave and Life Assurance Further Information Job Location - Norwich UK (onsite or hybrid) Time Requirement - Full Time Contract - Permanent Closing date - 8/1/2026
Mar 16, 2026
Full time
Are you a plant scientist with expertise within molecular biology and/or gene-editing? Do you enjoy technical writing and applying your scientific knowledge outside of the laboratory? Are you interested in joining a fast-paced, innovative agricultural biotechnology company as a Regulatory Dossier Writer? A new growth opportunity has just opened up at Tropic within our Regulatory function. Reporting to the Head of Regulatory, the Regulatory Dossier Writer will play a crucial role in developing and submitting regulatory dossiers to secure field trial permits and exemptions from GMO regulations for Tropic's gene-edited products. You will join a cross-functional dynamic team working to successfully enable Tropic's product development and commercialisation efforts. Job Purpose The Regulatory Dossier Manager will create and manage the development of dossiers required to gain regulatory approvals to conduct field trials of biotech crops and to commercialise gene-edited products. They will interpret complex scientific data and other technical information, translating them into clear, accurate and compliant regulatory documents. The ideal candidate will possess strong expertise in plant biotechnology and gene editing technologies, strong interest in and understanding of regulations relating to GMOs and gene-edited products along with a proven ability to write and manage complex documents while working cross-functionally to support the development of innovative agricultural products. Responsibilities Write and coordinate the revision and completion of dossiers such as field trial permit applications, exemption requests and regulatory internal filings (e.g., self-determinations). Ensure regulatory dossiers align with Tropic's regulatory strategy, including navigating complex regulatory requirements in different regions. Liaise with internal teams, external consultants, and regulatory bodies to gather all relevant information and to facilitate efficient dossier development and submission. Ensure all documents are complete, accurate and in compliance with relevant global regulatory frameworks, including content specifications, terminology and formatting. Compile, develop and manage the revision and submission of answers to regulators' questions and requests for further information. Identify and propose solutions to regulatory challenges, ensuring smooth progression through the submission and approval process. Stay updated on changing regulatory requirements and industry best practices to ensure dossiers are always in compliance. Clearly communicate and report progress and relevant updates to internal and external stakeholders. Define and document processes for effective management of dossier development, revisions, and internal records. Maintain an organized system for tracking dossier development and submission timelines, key post submission activities and approvals. Maintain a repository of all relevant regulatory documents including document templates, dossiers, regulatory determinations and approval letters. Contribute to the preparation and execution of meetings with regulators and regulatory audits and inspections (e.g., Plant Breeding Innovation Management Program). Requirements Qualifications: PhD degree (or MSc degree with at least 3 years of relevant work experience) in Plant Biotechnology, Plant Molecular Biology, Agricultural Science, or related fields. Essential skills: Strong expertise in plant biology and biotechnology, molecular biology and/or gene-editing technologies applied in agriculture. Familiarity with global regulatory requirements for biotech crops. Excellent technical writing skills, with ability to present complex regulatory information clearly and demonstrated experience delivering high quality formal documents. Proficiency with software tools for document preparation, such as Microsoft Word. Strong interpersonal skills and ability to clearly communicate with subject matter experts, regulatory stakeholders, and internal teams to gather information, ensure alignment on requirements and provide updates on progress. Excellent attention to detail and ability to ensure that scientific data is accurately presented and that all regulatory guidelines and formatting standards are followed. Strong critical thinking skills and effective problem-solving with ability to identify gaps or misalignments in regulatory data or documents and address them in a regulatory-appropriate manner. Strong organizational, planning and project management skills to effectively manage multiple priorities and meet deadlines. Ability to work independently and collaboratively as part of a cross-functional dynamic team in a fastpaced environment. Resilience and flexibility to adjust dossier preparation according to project requirements, commercial activities, the regulatory authority involved, and/or changes in the regulatory landscape and guidelines. Desirable skills: Fluency in Spanish (highly desirable). Direct work experience in agricultural biotechnology or gene editing. Experience creating and managing regulatory dossiers. Knowledge of biosafety, environmental impact assessments, and food safety considerations for biotech crops. Experience with document management systems and processes. About Us Tropic is one of the world's leading agricultural gene-editing companies. Our team is dedicated to the development and commercialization of high-performing varieties of tropical crops to provide significant benefits to growers, processors and consumers globally, tackling real-world problems around food security and sustainability. Our vision is to become a leading seed business with significant ownership of its products from the laboratory to the field, while maintaining constructive relationships with growers and consumers based on transparency and trust. Why Join Tropic? Diverse workforce operating in a dynamic working environment Excellent learning and career development opportunities Social events throughout the year Competitive compensation and benefits including Private Medical Care, Medical Cash Plan, 25 days annual leave and Life Assurance Further Information Job Location - Norwich UK (onsite or hybrid) Time Requirement - Full Time Contract - Permanent Closing date - 8/1/2026
About Global Gate As a partner led global investment firm, Global Gate invests its own proprietary capital alongside that of its international client base across a range of businesses, with a long term investment approach. With offices in London, Geneva, New York, Dubai, and Beirut, the firm has grown to more than $6.5 billion in assets under management since its founding in 2013. Private equity is one of Global Gate's core business lines, investing across middle market buyouts, growth equity, and venture capital, with a focus on opportunities in technology, financial services, business services, industrials, and healthcare, and an emphasis on business building and disciplined value creation. Why This Internship Is Unique The internship programme is designed for students and recent graduates, potentially leading to a full time role. Based in London, interns will be fully embedded within Global Gate's private equity team and contribute to the team's day to day investing activities. The intern will play an active role across the full investment lifecycle, including origination, execution, and portfolio monitoring. On the origination side, this includes supporting sector and company screening, market mapping, and outreach preparation. During execution, interns will assist with financial analysis and modelling, valuation work, investment committee materials, due diligence coordination, and transaction process management. On the portfolio side, interns will help track performance, analyse KPIs, support quarterly reporting, and contribute to value creation initiatives across portfolio companies. An internship at Global Gate offers outstanding learning opportunities and broad exposure to private equity investing across buyouts, with deal and portfolio work spanning multiple sectors, including technology, business services, healthcare, financial services, etc. The role also provides meaningful interaction with colleagues across Global Gate, senior management teams, and external market participants such as bankers, advisers, consultants, and other investors. Role Summary This is a varied and highly rewarding role offering hands on exposure across the full private equity investment lifecycle. The intern will support origination, deal execution, and portfolio monitoring, working closely with the investment team on live transactions and portfolio initiatives. Key Responsibilities Build and maintain financial models, including LBOs, scenario analyses, sensitivity analyses, and valuation models. Conduct market, sector, and company research to support sourcing efforts and investment theses. Perform quantitative and qualitative analysis to inform screening and investment decision making. Draft investment memoranda and related materials for internal committees and external stakeholders. Develop presentations including IC decks, teasers, and portfolio updates. Support due diligence workstreams and transaction execution, coordinating with advisors and internal stakeholders. Assist in portfolio monitoring, performance tracking, reporting, and value creation initiatives across portfolio companies. Key Skills and Qualifications Strong academic track record. Demonstrated interest in private equity and investing, evidenced through prior experience (internships, extracurriculars, or personal investing/finance projects). Advanced Excel skills and solid financial modelling capability. Strong quantitative, analytical, and problem solving mindset. Positive, curious attitude with a clear willingness to learn. High work ethic with the ability to manage multiple workstreams simultaneously. Comfortable operating in a fast paced environment; strong time management and prioritization skills. Proactive and self starting, with the ability to learn quickly and take initiative. Fluency in English and preferable one additional language. Excellent written and verbal communication skills. Strong interpersonal skills and the ability to work effectively with stakeholders at all levels. Team collaborator with a strong sense of ownership and accountability. Application Process CV (one page) and cover letter (one page) are required. Cover letter should address your motivation for applying, reason why you would be a good fit for the private equity team at Global Gate and briefly elaborate on your interest in private equity. First round: Interviews covering technical competencies and motivation. Second round: An in person case study, usually a paper LBO, which may also involve financial modelling and a short, written business analysis. Third round: A final interview with the private equity managing director. Applications are open until March 20, 2026. The assessment and interview process will be held from February through April. Why Join Global Gate We employ an agile, transformational mindset, and this role offers the opportunity to directly influence the firm's people strategy, processes, and culture. We uphold the values of Passion, Adaptability, Accountability, Humility, and Doing the Right Thing. We value individuals who thrive in a fast paced, growth oriented environment and are driven by excellence, curiosity, and collaboration. This role offers a dynamic learning curve, collaboration with a global team, and exposure to an international, high performing environment.
Mar 15, 2026
Full time
About Global Gate As a partner led global investment firm, Global Gate invests its own proprietary capital alongside that of its international client base across a range of businesses, with a long term investment approach. With offices in London, Geneva, New York, Dubai, and Beirut, the firm has grown to more than $6.5 billion in assets under management since its founding in 2013. Private equity is one of Global Gate's core business lines, investing across middle market buyouts, growth equity, and venture capital, with a focus on opportunities in technology, financial services, business services, industrials, and healthcare, and an emphasis on business building and disciplined value creation. Why This Internship Is Unique The internship programme is designed for students and recent graduates, potentially leading to a full time role. Based in London, interns will be fully embedded within Global Gate's private equity team and contribute to the team's day to day investing activities. The intern will play an active role across the full investment lifecycle, including origination, execution, and portfolio monitoring. On the origination side, this includes supporting sector and company screening, market mapping, and outreach preparation. During execution, interns will assist with financial analysis and modelling, valuation work, investment committee materials, due diligence coordination, and transaction process management. On the portfolio side, interns will help track performance, analyse KPIs, support quarterly reporting, and contribute to value creation initiatives across portfolio companies. An internship at Global Gate offers outstanding learning opportunities and broad exposure to private equity investing across buyouts, with deal and portfolio work spanning multiple sectors, including technology, business services, healthcare, financial services, etc. The role also provides meaningful interaction with colleagues across Global Gate, senior management teams, and external market participants such as bankers, advisers, consultants, and other investors. Role Summary This is a varied and highly rewarding role offering hands on exposure across the full private equity investment lifecycle. The intern will support origination, deal execution, and portfolio monitoring, working closely with the investment team on live transactions and portfolio initiatives. Key Responsibilities Build and maintain financial models, including LBOs, scenario analyses, sensitivity analyses, and valuation models. Conduct market, sector, and company research to support sourcing efforts and investment theses. Perform quantitative and qualitative analysis to inform screening and investment decision making. Draft investment memoranda and related materials for internal committees and external stakeholders. Develop presentations including IC decks, teasers, and portfolio updates. Support due diligence workstreams and transaction execution, coordinating with advisors and internal stakeholders. Assist in portfolio monitoring, performance tracking, reporting, and value creation initiatives across portfolio companies. Key Skills and Qualifications Strong academic track record. Demonstrated interest in private equity and investing, evidenced through prior experience (internships, extracurriculars, or personal investing/finance projects). Advanced Excel skills and solid financial modelling capability. Strong quantitative, analytical, and problem solving mindset. Positive, curious attitude with a clear willingness to learn. High work ethic with the ability to manage multiple workstreams simultaneously. Comfortable operating in a fast paced environment; strong time management and prioritization skills. Proactive and self starting, with the ability to learn quickly and take initiative. Fluency in English and preferable one additional language. Excellent written and verbal communication skills. Strong interpersonal skills and the ability to work effectively with stakeholders at all levels. Team collaborator with a strong sense of ownership and accountability. Application Process CV (one page) and cover letter (one page) are required. Cover letter should address your motivation for applying, reason why you would be a good fit for the private equity team at Global Gate and briefly elaborate on your interest in private equity. First round: Interviews covering technical competencies and motivation. Second round: An in person case study, usually a paper LBO, which may also involve financial modelling and a short, written business analysis. Third round: A final interview with the private equity managing director. Applications are open until March 20, 2026. The assessment and interview process will be held from February through April. Why Join Global Gate We employ an agile, transformational mindset, and this role offers the opportunity to directly influence the firm's people strategy, processes, and culture. We uphold the values of Passion, Adaptability, Accountability, Humility, and Doing the Right Thing. We value individuals who thrive in a fast paced, growth oriented environment and are driven by excellence, curiosity, and collaboration. This role offers a dynamic learning curve, collaboration with a global team, and exposure to an international, high performing environment.
