Harnham - Data & Analytics Recruitment
Nottingham, Nottinghamshire
Senior Analytics Manager Nottingham (Hybrid - 2x Days a Week in Office) £80,000-£90,000 + Bonus A leading UK financial services organisation is looking for a Senior Analytics Manager to build and lead a brand-new Analytics Centre of Excellence. Having recently invested heavily in a modern Microsoft Fabric data platform and significantly expanded its Data Engineering capability, the business is now entering the next phase of its transformation: placing analytics, AI and commercial insight at the heart of business decision-making. This is a rare opportunity to join a genuinely greenfield programme where you'll have the autonomy to shape the analytics strategy, build a high-performing team and influence senior leadership across the organisation. The Company You'll be joining one of the UK's largest and longest-established financial institutions, with more than 175 years of heritage helping customers achieve home ownership and financial wellbeing. Today, the organisation is investing heavily in modern technology, data and digital capabilities as part of a business-wide transformation programme. Following the implementation of Microsoft Fabric as its enterprise data platform, the business is moving away from a legacy reporting environment towards a modern, AI-enabled analytics function focused on delivering measurable commercial value. Significant investment has already been made across Data Engineering, governance and cloud technologies, creating the foundations for an analytics capability that will support strategic decision-making across Lending, Risk, Finance and Customer functions. This is a highly visible role where you'll partner with senior stakeholders to embed a data-driven culture, develop advanced analytics capabilities and help shape how insight influences business performance. The Role Reporting into the Director of Delivery & Data, you'll lead the central Analytics function whilst remaining hands-on in delivering insight across the organisation. This role combines leadership, stakeholder engagement and technical delivery, making it ideal for someone who enjoys influencing business strategy whilst still being close to the data. Key responsibilities include: Leading and developing a growing team of Data Analysts and Data Scientists Building the organisation's Analytics Centre of Excellence Driving self-service analytics and data-driven decision making Partnering with Executive and C-Suite stakeholders across the business Developing semantic models and analytical products within Microsoft Fabric Delivering advanced insight that influences commercial performance Supporting AI and advanced analytics initiatives Working closely with Data Engineering to maximise platform capability Championing best practice across analytics, governance and visualisation Building analytical products and decision-support tools rather than static reports This is a highly commercial role where success is measured by business outcomes rather than report production. Your Skills & Experience Experience leading Analytics, Insight or Business Intelligence teams Strong Power BI and data visualisation experience Experience developing semantic models and self-service analytics Excellent stakeholder management and communication skills Experience influencing senior leadership and Executive stakeholders Commercial mindset with a focus on delivering measurable business value Experience working alongside Data Engineering teams Understanding of advanced analytics, predictive modelling and AI Comfortable balancing strategic leadership with hands-on delivery Experience within Financial Services or another regulated industry advantageous The Benefits Salary up to £90,000 + Bonus How to Apply To register your interest in this opportunity, please send your CV to Adam Osborne at Harnham via the Apply link on this page.
Jul 14, 2026
Full time
Senior Analytics Manager Nottingham (Hybrid - 2x Days a Week in Office) £80,000-£90,000 + Bonus A leading UK financial services organisation is looking for a Senior Analytics Manager to build and lead a brand-new Analytics Centre of Excellence. Having recently invested heavily in a modern Microsoft Fabric data platform and significantly expanded its Data Engineering capability, the business is now entering the next phase of its transformation: placing analytics, AI and commercial insight at the heart of business decision-making. This is a rare opportunity to join a genuinely greenfield programme where you'll have the autonomy to shape the analytics strategy, build a high-performing team and influence senior leadership across the organisation. The Company You'll be joining one of the UK's largest and longest-established financial institutions, with more than 175 years of heritage helping customers achieve home ownership and financial wellbeing. Today, the organisation is investing heavily in modern technology, data and digital capabilities as part of a business-wide transformation programme. Following the implementation of Microsoft Fabric as its enterprise data platform, the business is moving away from a legacy reporting environment towards a modern, AI-enabled analytics function focused on delivering measurable commercial value. Significant investment has already been made across Data Engineering, governance and cloud technologies, creating the foundations for an analytics capability that will support strategic decision-making across Lending, Risk, Finance and Customer functions. This is a highly visible role where you'll partner with senior stakeholders to embed a data-driven culture, develop advanced analytics capabilities and help shape how insight influences business performance. The Role Reporting into the Director of Delivery & Data, you'll lead the central Analytics function whilst remaining hands-on in delivering insight across the organisation. This role combines leadership, stakeholder engagement and technical delivery, making it ideal for someone who enjoys influencing business strategy whilst still being close to the data. Key responsibilities include: Leading and developing a growing team of Data Analysts and Data Scientists Building the organisation's Analytics Centre of Excellence Driving self-service analytics and data-driven decision making Partnering with Executive and C-Suite stakeholders across the business Developing semantic models and analytical products within Microsoft Fabric Delivering advanced insight that influences commercial performance Supporting AI and advanced analytics initiatives Working closely with Data Engineering to maximise platform capability Championing best practice across analytics, governance and visualisation Building analytical products and decision-support tools rather than static reports This is a highly commercial role where success is measured by business outcomes rather than report production. Your Skills & Experience Experience leading Analytics, Insight or Business Intelligence teams Strong Power BI and data visualisation experience Experience developing semantic models and self-service analytics Excellent stakeholder management and communication skills Experience influencing senior leadership and Executive stakeholders Commercial mindset with a focus on delivering measurable business value Experience working alongside Data Engineering teams Understanding of advanced analytics, predictive modelling and AI Comfortable balancing strategic leadership with hands-on delivery Experience within Financial Services or another regulated industry advantageous The Benefits Salary up to £90,000 + Bonus How to Apply To register your interest in this opportunity, please send your CV to Adam Osborne at Harnham via the Apply link on this page.
Product Merchandising Manager Womenswear North West Flexible Working Up to 65,000 + Bonus + Excellent Benefits What's on Offer: Up to 65,000 salary Annual bonus Flexible working Excellent benefits package Significant career development opportunity The chance to shape and grow a strategically important category within a globally recognised sportswear brand A leading global sportswear brand is looking for an exceptional Product Merchandising Manager to take ownership of its Women's category and play a pivotal role in shaping future growth. This is not a retail merchandising position. We're looking for a commercially-minded product specialist with deep category expertise, a passion for women's sportswear, and a strong understanding of how branded apparel has evolved within the modern consumer landscape. This is a rare opportunity to join a high-profile brand and influence product strategy, category direction and go-to-market execution across a globally recognised business. The Opportunity: As Product Merchandising Manager for Women's, you will sit at the centre of the product creation and go-to-market process, acting as the commercial heartbeat of the category. You'll combine consumer insight, commercial analysis and product strategy to build compelling assortments, influence future product direction and ensure flawless execution across every stage of the product lifecycle. Working cross-functionally with Product, Sales, Marketing, Planning, Design and Development teams, you'll ensure the business remains consumer-led, commercially focused and ahead of market trends. This role is ideal for someone looking to take a significant step forward in their merchandising, category management or product management career within a leading branded environment. Key Responsibilities Category & Product Strategy Own and drive the Women's category strategy across multiple product areas and markets. Develop commercially relevant assortments that balance global consistency with regional and customer requirements. Identify market opportunities, consumer trends and category growth drivers to influence future product direction. Ensure the category remains fresh, relevant and competitive within the evolving women's sportswear market. Go-To-Market Leadership Lead key category milestones throughout the product creation and go-to-market process. Act as the central point of alignment between Product, Planning, Sales and Marketing teams. Ensure launch plans, timelines and product strategies are delivered accurately and on schedule. Drive executional excellence across all category touch points. Commercial Performance Partner with Key Account Managers and Sales Directors to align category strategy and business objectives. Monitor weekly sales performance and rate-of-sale metrics, translating data into actionable recommendations. Deliver seasonal forecasting and demand planning across both inline and consumer ranges. Support pricing, margin and assortment decisions to maximise category profitability and growth. Consumer & Market Insights: Maintain a deep understanding of the women's sportswear consumer and competitive landscape. Use market data, trend analysis and consumer insights to guide decision-making. Identify emerging opportunities and translate them into commercial product strategies. Champion the voice of the consumer throughout the business. Cross-Functional Collaboration: Build strong relationships across Product, Design, Development, Planning, Sales, Marketing and Visual Merchandising teams. Influence stakeholders across multiple functions and regions. Ensure clear communication, alignment and accountability throughout the product lifecycle. About You: We're looking for a commercially astute category specialist with a passion for women's product and a proven track record within branded apparel. You'll likely come from a sportswear, fashion or lifestyle brand environment and have experience working with major retailers or leading consumer brands. Essential Experience: Significant experience within Product Merchandising, Category Management, Consumer Trading, Product Management or a similar commercial product role. Strong background in branded apparel, ideally within sportswear, athleisure or lifestyle categories. Deep understanding of the women's category and the evolution of women's consumer behaviour within branded sportswear. Experience building assortments, analysing performance and influencing product strategy. Advanced commercial and analytical capability with strong numerical skills. Experience working cross-functionally within complex, fast-paced organisations. Excellent organisational skills and exceptional attention to detail. Highly Desirable: Experience with major branded retailers Experience operating within international or global markets. Degree-qualified, ideally in a discipline that promotes analytical thinking, problem-solving and strategic decision-making such as Business, Commerce, Economics, Engineering, Architecture or similar. Personal Attributes: Consumer obsessed and passionate about women's product. Commercially sharp with strong strategic thinking capability. Naturally curious and insight-driven. Confident influencing stakeholders at all levels. Highly organised with exceptional attention to detail. Comfortable operating within a fast-paced, high-visibility environment. Proactive, ambitious and eager to make a genuine impact. If you're passionate about branded apparel, obsessed with the women's category and ready to play a key role in shaping the future of a market-leading brand, we'd love to hear from you. BH36296
Jul 13, 2026
Full time
Product Merchandising Manager Womenswear North West Flexible Working Up to 65,000 + Bonus + Excellent Benefits What's on Offer: Up to 65,000 salary Annual bonus Flexible working Excellent benefits package Significant career development opportunity The chance to shape and grow a strategically important category within a globally recognised sportswear brand A leading global sportswear brand is looking for an exceptional Product Merchandising Manager to take ownership of its Women's category and play a pivotal role in shaping future growth. This is not a retail merchandising position. We're looking for a commercially-minded product specialist with deep category expertise, a passion for women's sportswear, and a strong understanding of how branded apparel has evolved within the modern consumer landscape. This is a rare opportunity to join a high-profile brand and influence product strategy, category direction and go-to-market execution across a globally recognised business. The Opportunity: As Product Merchandising Manager for Women's, you will sit at the centre of the product creation and go-to-market process, acting as the commercial heartbeat of the category. You'll combine consumer insight, commercial analysis and product strategy to build compelling assortments, influence future product direction and ensure flawless execution across every stage of the product lifecycle. Working cross-functionally with Product, Sales, Marketing, Planning, Design and Development teams, you'll ensure the business remains consumer-led, commercially focused and ahead of market trends. This role is ideal for someone looking to take a significant step forward in their merchandising, category management or product management career within a leading branded environment. Key Responsibilities Category & Product Strategy Own and drive the Women's category strategy across multiple product areas and markets. Develop commercially relevant assortments that balance global consistency with regional and customer requirements. Identify market opportunities, consumer trends and category growth drivers to influence future product direction. Ensure the category remains fresh, relevant and competitive within the evolving women's sportswear market. Go-To-Market Leadership Lead key category milestones throughout the product creation and go-to-market process. Act as the central point of alignment between Product, Planning, Sales and Marketing teams. Ensure launch plans, timelines and product strategies are delivered accurately and on schedule. Drive executional excellence across all category touch points. Commercial Performance Partner with Key Account Managers and Sales Directors to align category strategy and business objectives. Monitor weekly sales performance and rate-of-sale metrics, translating data into actionable recommendations. Deliver seasonal forecasting and demand planning across both inline and consumer ranges. Support pricing, margin and assortment decisions to maximise category profitability and growth. Consumer & Market Insights: Maintain a deep understanding of the women's sportswear consumer and competitive landscape. Use market data, trend analysis and consumer insights to guide decision-making. Identify emerging opportunities and translate them into commercial product strategies. Champion the voice of the consumer throughout the business. Cross-Functional Collaboration: Build strong relationships across Product, Design, Development, Planning, Sales, Marketing and Visual Merchandising teams. Influence stakeholders across multiple functions and regions. Ensure clear communication, alignment and accountability throughout the product lifecycle. About You: We're looking for a commercially astute category specialist with a passion for women's product and a proven track record within branded apparel. You'll likely come from a sportswear, fashion or lifestyle brand environment and have experience working with major retailers or leading consumer brands. Essential Experience: Significant experience within Product Merchandising, Category Management, Consumer Trading, Product Management or a similar commercial product role. Strong background in branded apparel, ideally within sportswear, athleisure or lifestyle categories. Deep understanding of the women's category and the evolution of women's consumer behaviour within branded sportswear. Experience building assortments, analysing performance and influencing product strategy. Advanced commercial and analytical capability with strong numerical skills. Experience working cross-functionally within complex, fast-paced organisations. Excellent organisational skills and exceptional attention to detail. Highly Desirable: Experience with major branded retailers Experience operating within international or global markets. Degree-qualified, ideally in a discipline that promotes analytical thinking, problem-solving and strategic decision-making such as Business, Commerce, Economics, Engineering, Architecture or similar. Personal Attributes: Consumer obsessed and passionate about women's product. Commercially sharp with strong strategic thinking capability. Naturally curious and insight-driven. Confident influencing stakeholders at all levels. Highly organised with exceptional attention to detail. Comfortable operating within a fast-paced, high-visibility environment. Proactive, ambitious and eager to make a genuine impact. If you're passionate about branded apparel, obsessed with the women's category and ready to play a key role in shaping the future of a market-leading brand, we'd love to hear from you. BH36296
Senior Product Manager, Comparison (Remote) At Forbes Advisor, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance so they can make informed decisions they feel confident in and get back to doing the things they care about most. We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the right products with ease. Forbes Advisor boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales. The team brings rich industry knowledge to Forbes Advisor's global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel. Forbes Advisor is scaling its Comparison business, and we're looking for a best-in class Senior Product Manager to help drive it forward. This hands on role will take ownership of the on site experience and journey funnels for the traffic we buy through Social and Native across every Comparison vertical. You'll become the go to person for how we match and convert the customers these channels send us. You'll build the journey funnels, features and capabilities that maximize conversion, revenue and engagement. Above all, you'll deliver customers propositions they genuinely value. Our Comparison business connects customers with the right products across a panel of partners, earning revenue by sending high intent, well matched customers their way - so getting the journey right is everything. You'll bring the on site experience for Social and Native traffic to life across every vertical, working alongside functions including Business Development, Marketing (Social and Native), Engineering, Design, Data and the wider Product team. You'll turn channel insight and commercial opportunity into a clear roadmap, keeping what customers genuinely value at the centre of it. The person we're looking for is a genuine all rounder with a deep understanding of what motivates the customers arriving through Social and Native. You're a self starter and an exemplary communicator who keeps stakeholders aligned and reliably delivers what matters most. Responsibilities: Proposition, commercials & strategy Own the product strategy and roadmap for the on site experience and journeys serving Social and Native traffic across all verticals, aligned to the overall Comparison strategy set by the Product Director. Contribute to the Social and P&L owned by the General Manager, and balance customer needs, partner economics and business goals. Grow and optimize the on site performance of Social and Native traffic across all verticals - continually improving journeys, propositions and their commercial contribution. Keep customer value at the heart of every decision - define what great looks like for customers and measure the value your propositions deliver. Own the end to end comparison journey for Social and Native customers - from ad click and landing through comparison, selection and hand off to partners - removing friction at every stage. Build and optimize journey funnels, features and capabilities that maximize conversion, revenue and engagement, working with our Optimization team to test assumptions through experimentation and discovery. Partner closely with Marketing (Social and Native) to align traffic quality and on site experience across campaigns, audiences and placements, maximizing conversion from every source. Understand how customers behave when they arrive from Social and Native. Use buying cycle insight, network signals and channel data models to match the right customers to the right partners and maximize the revenue we earn from these sources. Harness AI to create standout customer experiences for Social and Native visitors, from AI powered calculators and tools to smarter, more personalised journeys that reflect channel intent. Find new ways to help customers decide with confidence. Translate the proposition, commercials and partner arrangements into clear requirements for Engineering. Own a prioritised backlog and work hand in hand with Business Development, Marketing, Engineering, Design and Data to deliver from concept to launch and beyond. Data, tracking & downstream services Understand wider functions and products - including tracking, data, CRM and acquisition marketing - well enough to inform your approach and requirements. Ensure the right tracking and data are in place, then track performance and drive iterative improvements post launch. Stakeholder communication Work closely with Business Development to build strong partner relationships, acting as the day to day product interface and keeping delivery on track. Act as the central point of communication for your vertical, keeping senior stakeholders and cross functional teams aligned on shared outcomes. What you'll bring: 4+ years in product management, with a track record of delivering high impact products and journeys that drive conversion and revenue. Experience in comparison, affiliate or lead generation (or a comparable performance driven vertical), ideally within insurance, health or emerging categories. Comfortable with the commercial, partner and regulatory dynamics. Deep, hands on experience matching and monetising customers from Social and Native channels, with a proven track record of driving significant revenue from these sources. Strong grasp of Social and Native buying processes, campaign and audience data models, and the network signals that flow from these channels - and how to turn them into better matching and conversion. A strong track record of growing and optimising journeys and propositions to move the numbers that matter. Excited by the potential of AI to shape customer experiences - from calculators and tools to new, more personalised journeys - and keen to put it into practice. Exemplary communication and stakeholder skills, with a proven ability to work well with commercial, marketing and third party partners. Data driven, curious and proactive - happy to be hands on in a fast moving, expanding team. Forbes Advisor provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Jul 13, 2026
Full time
Senior Product Manager, Comparison (Remote) At Forbes Advisor, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance so they can make informed decisions they feel confident in and get back to doing the things they care about most. We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the right products with ease. Forbes Advisor boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales. The team brings rich industry knowledge to Forbes Advisor's global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel. Forbes Advisor is scaling its Comparison business, and we're looking for a best-in class Senior Product Manager to help drive it forward. This hands on role will take ownership of the on site experience and journey funnels for the traffic we buy through Social and Native across every Comparison vertical. You'll become the go to person for how we match and convert the customers these channels send us. You'll build the journey funnels, features and capabilities that maximize conversion, revenue and engagement. Above all, you'll deliver customers propositions they genuinely value. Our Comparison business connects customers with the right products across a panel of partners, earning revenue by sending high intent, well matched customers their way - so getting the journey right is everything. You'll bring the on site experience for Social and Native traffic to life across every vertical, working alongside functions including Business Development, Marketing (Social and Native), Engineering, Design, Data and the wider Product team. You'll turn channel insight and commercial opportunity into a clear roadmap, keeping what customers genuinely value at the centre of it. The person we're looking for is a genuine all rounder with a deep understanding of what motivates the customers arriving through Social and Native. You're a self starter and an exemplary communicator who keeps stakeholders aligned and reliably delivers what matters most. Responsibilities: Proposition, commercials & strategy Own the product strategy and roadmap for the on site experience and journeys serving Social and Native traffic across all verticals, aligned to the overall Comparison strategy set by the Product Director. Contribute to the Social and P&L owned by the General Manager, and balance customer needs, partner economics and business goals. Grow and optimize the on site performance of Social and Native traffic across all verticals - continually improving journeys, propositions and their commercial contribution. Keep customer value at the heart of every decision - define what great looks like for customers and measure the value your propositions deliver. Own the end to end comparison journey for Social and Native customers - from ad click and landing through comparison, selection and hand off to partners - removing friction at every stage. Build and optimize journey funnels, features and capabilities that maximize conversion, revenue and engagement, working with our Optimization team to test assumptions through experimentation and discovery. Partner closely with Marketing (Social and Native) to align traffic quality and on site experience across campaigns, audiences and placements, maximizing conversion from every source. Understand how customers behave when they arrive from Social and Native. Use buying cycle insight, network signals and channel data models to match the right customers to the right partners and maximize the revenue we earn from these sources. Harness AI to create standout customer experiences for Social and Native visitors, from AI powered calculators and tools to smarter, more personalised journeys that reflect channel intent. Find new ways to help customers decide with confidence. Translate the proposition, commercials and partner arrangements into clear requirements for Engineering. Own a prioritised backlog and work hand in hand with Business Development, Marketing, Engineering, Design and Data to deliver from concept to launch and beyond. Data, tracking & downstream services Understand wider functions and products - including tracking, data, CRM and acquisition marketing - well enough to inform your approach and requirements. Ensure the right tracking and data are in place, then track performance and drive iterative improvements post launch. Stakeholder communication Work closely with Business Development to build strong partner relationships, acting as the day to day product interface and keeping delivery on track. Act as the central point of communication for your vertical, keeping senior stakeholders and cross functional teams aligned on shared outcomes. What you'll bring: 4+ years in product management, with a track record of delivering high impact products and journeys that drive conversion and revenue. Experience in comparison, affiliate or lead generation (or a comparable performance driven vertical), ideally within insurance, health or emerging categories. Comfortable with the commercial, partner and regulatory dynamics. Deep, hands on experience matching and monetising customers from Social and Native channels, with a proven track record of driving significant revenue from these sources. Strong grasp of Social and Native buying processes, campaign and audience data models, and the network signals that flow from these channels - and how to turn them into better matching and conversion. A strong track record of growing and optimising journeys and propositions to move the numbers that matter. Excited by the potential of AI to shape customer experiences - from calculators and tools to new, more personalised journeys - and keen to put it into practice. Exemplary communication and stakeholder skills, with a proven ability to work well with commercial, marketing and third party partners. Data driven, curious and proactive - happy to be hands on in a fast moving, expanding team. Forbes Advisor provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Remote location: United Kingdom. Required qualifications Bachelor's degree or equivalent practical experience. 5 years of experience working in a government or military environment, leveraging and developing Cyber Threat Intelligence (CTI) for network, host, and log analysis to enable the detection of and response to cyber threats. Experience leveraging CTI data and tooling to describe, track, and develop new intelligence on Advanced Persistent Threats (APTs). Experience analyzing network data, Intrusion Detection System (IDS) monitoring, Endpoint Detection and Response (EDR) solutions, and contributing CTI into a threat intelligence platform. Preferred qualifications Experience in the analysis of CTI, supporting monitoring, detection, and response capabilities. Experience in deploying and analyzing data from technical security controls (e.g. web proxy, firewalls, IPS, IDS, enterprise antivirus solutions, network analyzers). Experience with standard network logging formats, network management systems and network security monitoring systems, and security information and event management. Experience in SOC operations, threat hunting, detection engineering and SOC workflow optimization. Active UK Developed Vetting (DV) Security Clearance. About the job In this role, you will join Mandiant Intelligence as an Advanced Intelligence Access (AIA) Integrator, delivering key support to a strategic UK government client, embedded onsite four days per week, serving as a Cyber Threat Intelligence (CTI) technical specialist, empowering the customer and becoming a key contributor to their mission. You will join a fantastic team, backed by Mandiant's UK and global experts, supported with training, specialisms, access to industry leading tooling and proprietary data to fuel your analysis. In this role, you will blend this unparalleled reach with your own technical tradecraft, driving capability maturity via automation and platform engineering to help secure UK Public Sector, and deliver impactful CTI for cyber defense. Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. Mandiant's cybersecurity expertise has earned the trust of security professionals and company executives around the world. Our unique combination of renowned frontline experience responding to some of the most complex breaches, nation state grade threat intelligence, machine intelligence, and industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone. Responsibilities Embed onsite at the customer location (3-4 days/week), partnering to support their Cyber Threat Intelligence (CTI) requirements and integrate deeply to enable their focused cyber defense mission. Track priority cyber threats as an embedded CTI centre of expertise, applying frameworks such as MITRE ATT&CK, and leveraging Mandiant tools and data to answer customer Request for Information (RFI's), author actionable intelligence and support dissemination and briefings. Support the integration of CTI into the customer's mission by building processes for its application within varied cyber defence technology stacks, including SIEM and TIP systems (Splunk, netflow, Sigma, Yara etc). Leverage Google Threat Intelligence Platform and other customer sources to maximise exploitation of CTI in Threat Hunting, with a focus on network analysis. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
Jul 13, 2026
Full time
Remote location: United Kingdom. Required qualifications Bachelor's degree or equivalent practical experience. 5 years of experience working in a government or military environment, leveraging and developing Cyber Threat Intelligence (CTI) for network, host, and log analysis to enable the detection of and response to cyber threats. Experience leveraging CTI data and tooling to describe, track, and develop new intelligence on Advanced Persistent Threats (APTs). Experience analyzing network data, Intrusion Detection System (IDS) monitoring, Endpoint Detection and Response (EDR) solutions, and contributing CTI into a threat intelligence platform. Preferred qualifications Experience in the analysis of CTI, supporting monitoring, detection, and response capabilities. Experience in deploying and analyzing data from technical security controls (e.g. web proxy, firewalls, IPS, IDS, enterprise antivirus solutions, network analyzers). Experience with standard network logging formats, network management systems and network security monitoring systems, and security information and event management. Experience in SOC operations, threat hunting, detection engineering and SOC workflow optimization. Active UK Developed Vetting (DV) Security Clearance. About the job In this role, you will join Mandiant Intelligence as an Advanced Intelligence Access (AIA) Integrator, delivering key support to a strategic UK government client, embedded onsite four days per week, serving as a Cyber Threat Intelligence (CTI) technical specialist, empowering the customer and becoming a key contributor to their mission. You will join a fantastic team, backed by Mandiant's UK and global experts, supported with training, specialisms, access to industry leading tooling and proprietary data to fuel your analysis. In this role, you will blend this unparalleled reach with your own technical tradecraft, driving capability maturity via automation and platform engineering to help secure UK Public Sector, and deliver impactful CTI for cyber defense. Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. Mandiant's cybersecurity expertise has earned the trust of security professionals and company executives around the world. Our unique combination of renowned frontline experience responding to some of the most complex breaches, nation state grade threat intelligence, machine intelligence, and industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone. Responsibilities Embed onsite at the customer location (3-4 days/week), partnering to support their Cyber Threat Intelligence (CTI) requirements and integrate deeply to enable their focused cyber defense mission. Track priority cyber threats as an embedded CTI centre of expertise, applying frameworks such as MITRE ATT&CK, and leveraging Mandiant tools and data to answer customer Request for Information (RFI's), author actionable intelligence and support dissemination and briefings. Support the integration of CTI into the customer's mission by building processes for its application within varied cyber defence technology stacks, including SIEM and TIP systems (Splunk, netflow, Sigma, Yara etc). Leverage Google Threat Intelligence Platform and other customer sources to maximise exploitation of CTI in Threat Hunting, with a focus on network analysis. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
Head of AI - FinanceSkip to main content of AI - Finance page is loaded Head of AI - FinanceApplyremote type: Hybridlocations: Porto - Portugal: Warsaw - Poland: London office - UK: Madrid Office - Spaintime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: August 31, 2026 (30+ days left to apply)job requisition id: JR11694 About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. Role overview: We are seeking a head of AI embedded within Finance, operating as a highly autonomous individual contributor responsible for identifying, shaping, and delivering AI-driven value across the function.This is a Head-of-level role with a small team, requiring an entrepreneurial, self-directed approach that combines strategy, stakeholder management, solution design, and hands-on delivery. The role works directly with the CFO and SVP Finance, acting as the single accountable owner for AI outcomes within Finance. What you will do Identify and deliver high-impact AI use cases across Finance (FP&A, AP/AR, reconciliations, reporting, controls) Translate Finance problems into deployable AI solutions Drive end-to-end ownership from idea through MVP, production, adoption, and measurable ROI In line with our wider AI operating model, AI Leads own use case identification, ROI, delivery, and reporting - acting as the accountable business lead across the full lifecycle. Strategic Ownership (Finance AI Roadmap) Partner directly with the CFO and SVP Finance to define the AI roadmap for Finance Identify high-value opportunities across cost reduction, automation, revenue insight, and risk control Build and maintain a prioritised backlog of AI use cases Define success metrics including ROI, efficiency, accuracy, and cycle time End-to-End Use Case Delivery Own full lifecycle delivery, including: Problem definitionBusiness case and ROISolution designBuild (hands-on where required)Deployment and scaling Operate as a player-coach and builder, not solely a strategist Ensure solutions progress from MVP to scaled adoption to measurable impact Senior Stakeholder Management Act as the primary AI point of contact for Finance leadership Engage directly with the CFO, SVP Finance, Finance Directors, and Heads of Function Translate complex AI concepts into clear commercial outcomes Manage expectations, prioritisation, and trade-offs Hands-on Solution Design and Delivery Design and (where required) build: Automation workflowsAI agents (e.g. reconciliation, query handling, reporting assistants)Data pipelines and integrations (e.g. Snowflake, Workday, ERP systems) Integrate with enterprise platforms such as Copilot, Bedrock, and our internal AI stack Governance, Risk, and Compliance Ensure all Finance AI solutions align with data governance, financial controls, and regulatory requirements Partner with Legal, Security, and Compliance to de-risk deployments Embed responsible AI practices and auditability into every solution Adoption and Value Realisation Drive genuine adoption within Finance teams, not just delivery Track and report on cost savings (OPEX), productivity gains, and accuracy improvements Ensure solutions are reusable and scalable across Finance and the wider business Success in this role is measured by ROI, adoption, and measurable operational value. Operating Model Structure: Embedded in Finance, functionally aligned to the AI Centre of Excellence Working style: Highly autonomous, self-prioritising, and execution-focused Key interfaces: Finance leadership (primary)AI CoE (standards, platform, support)Data and Engineering teams (delivery support) Who you are Proven experience delivering AI and automation solutions within a business function, ideally Finance Strong understanding of Finance processes, including reconciliation, AP/AR, reporting, and controls Ability to operate as a self-sufficient individual contributor across both strategy and delivery Experience working with senior stakeholders at SVP and CFO level Hands-on capability across: AI tooling (LLMs, agents, automation platforms)Data and integration work (SQL, APIs, pipelines) Commercially minded - prioritises ROI and business outcomes over experimentation Builder mindset - comfortable being hands-on alongside strategic work High ownership - accountable for outcomes, not activity Executive presence - able to challenge, influence, and earn trust with senior stakeholderss Nice to have Experience with ERP systems (Workday, SAP, or equivalent) Experience with Snowflake or comparable data platforms Familiarity with AWS or Azure AI services Background in FinTech or high-volume transaction environments Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now .At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Jul 13, 2026
Full time
Head of AI - FinanceSkip to main content of AI - Finance page is loaded Head of AI - FinanceApplyremote type: Hybridlocations: Porto - Portugal: Warsaw - Poland: London office - UK: Madrid Office - Spaintime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: August 31, 2026 (30+ days left to apply)job requisition id: JR11694 About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. Role overview: We are seeking a head of AI embedded within Finance, operating as a highly autonomous individual contributor responsible for identifying, shaping, and delivering AI-driven value across the function.This is a Head-of-level role with a small team, requiring an entrepreneurial, self-directed approach that combines strategy, stakeholder management, solution design, and hands-on delivery. The role works directly with the CFO and SVP Finance, acting as the single accountable owner for AI outcomes within Finance. What you will do Identify and deliver high-impact AI use cases across Finance (FP&A, AP/AR, reconciliations, reporting, controls) Translate Finance problems into deployable AI solutions Drive end-to-end ownership from idea through MVP, production, adoption, and measurable ROI In line with our wider AI operating model, AI Leads own use case identification, ROI, delivery, and reporting - acting as the accountable business lead across the full lifecycle. Strategic Ownership (Finance AI Roadmap) Partner directly with the CFO and SVP Finance to define the AI roadmap for Finance Identify high-value opportunities across cost reduction, automation, revenue insight, and risk control Build and maintain a prioritised backlog of AI use cases Define success metrics including ROI, efficiency, accuracy, and cycle time End-to-End Use Case Delivery Own full lifecycle delivery, including: Problem definitionBusiness case and ROISolution designBuild (hands-on where required)Deployment and scaling Operate as a player-coach and builder, not solely a strategist Ensure solutions progress from MVP to scaled adoption to measurable impact Senior Stakeholder Management Act as the primary AI point of contact for Finance leadership Engage directly with the CFO, SVP Finance, Finance Directors, and Heads of Function Translate complex AI concepts into clear commercial outcomes Manage expectations, prioritisation, and trade-offs Hands-on Solution Design and Delivery Design and (where required) build: Automation workflowsAI agents (e.g. reconciliation, query handling, reporting assistants)Data pipelines and integrations (e.g. Snowflake, Workday, ERP systems) Integrate with enterprise platforms such as Copilot, Bedrock, and our internal AI stack Governance, Risk, and Compliance Ensure all Finance AI solutions align with data governance, financial controls, and regulatory requirements Partner with Legal, Security, and Compliance to de-risk deployments Embed responsible AI practices and auditability into every solution Adoption and Value Realisation Drive genuine adoption within Finance teams, not just delivery Track and report on cost savings (OPEX), productivity gains, and accuracy improvements Ensure solutions are reusable and scalable across Finance and the wider business Success in this role is measured by ROI, adoption, and measurable operational value. Operating Model Structure: Embedded in Finance, functionally aligned to the AI Centre of Excellence Working style: Highly autonomous, self-prioritising, and execution-focused Key interfaces: Finance leadership (primary)AI CoE (standards, platform, support)Data and Engineering teams (delivery support) Who you are Proven experience delivering AI and automation solutions within a business function, ideally Finance Strong understanding of Finance processes, including reconciliation, AP/AR, reporting, and controls Ability to operate as a self-sufficient individual contributor across both strategy and delivery Experience working with senior stakeholders at SVP and CFO level Hands-on capability across: AI tooling (LLMs, agents, automation platforms)Data and integration work (SQL, APIs, pipelines) Commercially minded - prioritises ROI and business outcomes over experimentation Builder mindset - comfortable being hands-on alongside strategic work High ownership - accountable for outcomes, not activity Executive presence - able to challenge, influence, and earn trust with senior stakeholderss Nice to have Experience with ERP systems (Workday, SAP, or equivalent) Experience with Snowflake or comparable data platforms Familiarity with AWS or Azure AI services Background in FinTech or high-volume transaction environments Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now .At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
National Gas Transmission Plc
Warwick, Warwickshire
The global energy market is experiencing a level of geopolitical and commercial change not seen before - offering great opportunity, and risk - which can be navigated by commercially savvy, capable, and quick-footed businesses, with a desire to sustain and grow through change and uncertainty. National Gas, and its shareholders, seek to optimise performance and deliver growth aligned within this period, aligned to our strategic values and shareholder parameters on investment. The Customer Delivery Manager is a leader in our Commercial Business Development team, leading a team of nine, you will be responsible for executing the customer strategy across the organisation, ensuring a seamless experience throughout the customer journey (B2B). This role encompasses leadership of customer service across multiple directorates, including ownership of connections and network diversion contracts, stakeholder management, digital engagement, and retention and growth strategies through customer intelligence, strategic relationships, and delivery of high customer performance. A key leader in enabling new markets such as biomethane and data centres, and optimising opportunities through leading innovative change programmes, such as connections reform, you will be responsible for ensuring services, policies, contracts, and ways of working in the business align to new needs of National Gas customers while delivering an efficient delivery cost aligned to regulatory and shareholder expectations. Join us, and help be the energy behind the change. About the role: Lead and manage Contracts team, ensuring high performance, cost efficiency, and consistent delivery of KPIs (e.g. response times, Net Promoter Score, complaints handling, regulatory performance, outperformance of competitors). Transform Contract and Diversion process across the organization, deliver optimum performance through system, process, RACI, OpModel, Governance and reporting changes as required. Oversee the design and continuous improvement of end-to-end customer journeys, including onboarding, billing, issue resolution, and service changes. Delivery of best-in class diversion and connections works in a competitive market, achieving reduced costs and time for activities aligned to customer expectations and delivering significant growth in these markets. Establish a clear, outcome minded customer strategy for National Gas, and future business development opportunities, ensuring effective delivery and embedding of Connection growth and market share outperformance, CSAT, NPS, and broader metric performance improvements. Creation and execution of pragmatic, holistically informed and variable to market Customer strategy aligned with the company's mission, regulatory obligations, and growth objectives. Optimising OpEx and CapEx expenditure, prioritising commercial sensitivities including customer performance, strategic value, licence delivery and EBITDA benefit. Delivering substantive external written support and advocacy aligned to reopener requirements in RIIO3 period of investment £1.1bn through engagement, workshops, material production and lobbying. About you: You have significant experience of leading and developing teams, with a commercial and analytical mindset; negotiation and delivery proficiency, and exceptional communication skills, as well as: Proven experience of developing and delivering customer strategy in utilities and ideally the energy sector (infrastructure within regulatory rather than merchant market preferred). Developing long term informal and formal partnerships of mutual benefit supporting the delivery of energy market commercial and policy development. High emotional intelligence and the ability to adapt and be agile to changing situations and stakeholder relationships. Exceptional stakeholder management with the ability to take complex and uncertain information, and communicate it for a senior management audience and decision making in a credible and holistic manner. High level of commercial acumen, able to navigate commercial tensions and develop pragmatic delivery models for works across the organisation. What we can offer you: Performance bonus of up to 15% pa 36 days' holiday (inc statutory days) - and option to buy 5 additional days pa Opt In flexible benefit scheme, including salary sacrifice car, private healthcare, dental insurance, technology plans and more Financial protection with 10x salary death in service and financial support if you're unable to work Excellent family friendly provisions Other 'nice to knows': Hybrid working - 2-3 days per week in our Warwick office Free gym and free parking onsite Canteen and coffee shop onsite About us: Gas provides the energy security to support renewable electricity generation, and we are developing our infrastructure to transport hydrogen and carbon dioxide across the country. We are Britain's national gas network, providing secure energy to power the country, achieve net zero and maintain our industrial competitiveness. At National Gas, we're committed to building a workforce that reflects the communities that we serve. We celebrate the different experiences our colleagues bring and encourage applicants of all backgrounds to apply. To that end we want to support you during the interview process, please advise your recruitment partner if you require any reasonable adjustments.
Jul 12, 2026
Full time
The global energy market is experiencing a level of geopolitical and commercial change not seen before - offering great opportunity, and risk - which can be navigated by commercially savvy, capable, and quick-footed businesses, with a desire to sustain and grow through change and uncertainty. National Gas, and its shareholders, seek to optimise performance and deliver growth aligned within this period, aligned to our strategic values and shareholder parameters on investment. The Customer Delivery Manager is a leader in our Commercial Business Development team, leading a team of nine, you will be responsible for executing the customer strategy across the organisation, ensuring a seamless experience throughout the customer journey (B2B). This role encompasses leadership of customer service across multiple directorates, including ownership of connections and network diversion contracts, stakeholder management, digital engagement, and retention and growth strategies through customer intelligence, strategic relationships, and delivery of high customer performance. A key leader in enabling new markets such as biomethane and data centres, and optimising opportunities through leading innovative change programmes, such as connections reform, you will be responsible for ensuring services, policies, contracts, and ways of working in the business align to new needs of National Gas customers while delivering an efficient delivery cost aligned to regulatory and shareholder expectations. Join us, and help be the energy behind the change. About the role: Lead and manage Contracts team, ensuring high performance, cost efficiency, and consistent delivery of KPIs (e.g. response times, Net Promoter Score, complaints handling, regulatory performance, outperformance of competitors). Transform Contract and Diversion process across the organization, deliver optimum performance through system, process, RACI, OpModel, Governance and reporting changes as required. Oversee the design and continuous improvement of end-to-end customer journeys, including onboarding, billing, issue resolution, and service changes. Delivery of best-in class diversion and connections works in a competitive market, achieving reduced costs and time for activities aligned to customer expectations and delivering significant growth in these markets. Establish a clear, outcome minded customer strategy for National Gas, and future business development opportunities, ensuring effective delivery and embedding of Connection growth and market share outperformance, CSAT, NPS, and broader metric performance improvements. Creation and execution of pragmatic, holistically informed and variable to market Customer strategy aligned with the company's mission, regulatory obligations, and growth objectives. Optimising OpEx and CapEx expenditure, prioritising commercial sensitivities including customer performance, strategic value, licence delivery and EBITDA benefit. Delivering substantive external written support and advocacy aligned to reopener requirements in RIIO3 period of investment £1.1bn through engagement, workshops, material production and lobbying. About you: You have significant experience of leading and developing teams, with a commercial and analytical mindset; negotiation and delivery proficiency, and exceptional communication skills, as well as: Proven experience of developing and delivering customer strategy in utilities and ideally the energy sector (infrastructure within regulatory rather than merchant market preferred). Developing long term informal and formal partnerships of mutual benefit supporting the delivery of energy market commercial and policy development. High emotional intelligence and the ability to adapt and be agile to changing situations and stakeholder relationships. Exceptional stakeholder management with the ability to take complex and uncertain information, and communicate it for a senior management audience and decision making in a credible and holistic manner. High level of commercial acumen, able to navigate commercial tensions and develop pragmatic delivery models for works across the organisation. What we can offer you: Performance bonus of up to 15% pa 36 days' holiday (inc statutory days) - and option to buy 5 additional days pa Opt In flexible benefit scheme, including salary sacrifice car, private healthcare, dental insurance, technology plans and more Financial protection with 10x salary death in service and financial support if you're unable to work Excellent family friendly provisions Other 'nice to knows': Hybrid working - 2-3 days per week in our Warwick office Free gym and free parking onsite Canteen and coffee shop onsite About us: Gas provides the energy security to support renewable electricity generation, and we are developing our infrastructure to transport hydrogen and carbon dioxide across the country. We are Britain's national gas network, providing secure energy to power the country, achieve net zero and maintain our industrial competitiveness. At National Gas, we're committed to building a workforce that reflects the communities that we serve. We celebrate the different experiences our colleagues bring and encourage applicants of all backgrounds to apply. To that end we want to support you during the interview process, please advise your recruitment partner if you require any reasonable adjustments.
Location: Northumberland, England Sector: Building & Construction Salary: £120,000.00 to £130,000.00 per annum Job Title: Project Lead - Data Centre Construction Location: Blyth, Northumberland, England, United Kingdom Company: European Data Centre Delivery Contractor Package: Competitive salary package The Company This established Main Contractor specialises in the delivery of large-scale data centre projects across the UK and Europe. Operating as a dedicated mission critical construction specialist, the business provides full turnkey delivery from design and construction through to testing, commissioning and client handover. With a strong pipeline of live projects and continued growth across the UK and Europe, they are seeking an experienced Project Lead to join their project team in Northumberland. The Role: Project Lead Reporting to the Project Director, the Project Lead will be responsible for the overall management and successful delivery of a major data centre project in Northumberland. The role carries responsibility for ensuring the project is delivered safely, on programme, within budget and to the highest quality standards. This is a leadership role requiring strong commercial awareness, technical expertise and the ability to coordinate project teams, subcontractors and stakeholders throughout the construction process. Must Have Requirements Must have a minimum of 10 years' experience in a similar construction management role. Proven experience managing large-scale construction projects from start to completion. Strong commercial awareness and project financial management experience. Proven ability to lead project teams and coordinate subcontractors. Excellent organisational, communication and time management skills. Preferred Experience Data centre or other mission critical construction experience. Experience managing multidisciplinary project teams. Strong understanding of procurement and construction planning. Experience using Microsoft Office and project management software. Key Responsibilities Manage overall project cost, programme and budget from inception through to completion. Coordinate subcontractors, suppliers and consultants to ensure efficient project delivery. Monitor critical project milestones and take action to prevent programme delays. Review construction proposals, pricing and scopes of work. Lead client meetings and project coordination meetings. Monitor and report on factors affecting construction costs. Manage procurement activities and long-lead equipment delivery schedules. Review and validate subcontractor cost estimates. Support engineering and design decisions during design and construction changes. Track equipment availability in line with the construction programme. Coordinate scheduling reviews and project controls. Review invoices, payment applications and retention payments. Manage project close-out, client handover and final documentation. About You You have a strong background managing major construction projects and are comfortable leading multidisciplinary teams throughout the full project lifecycle. You are commercially focused, technically competent and capable of delivering projects safely, on programme and within budget. You communicate effectively with clients, consultants, subcontractors and senior management while maintaining high standards of quality and project performance. What's on Offer Salary: £120,000 - £130,000 DOE Benefits Vehicle + fuel Competitive salary package Career progression opportunities Professional development and training Opportunity to work on major data centre projects Collaborative project environment
Jul 11, 2026
Full time
Location: Northumberland, England Sector: Building & Construction Salary: £120,000.00 to £130,000.00 per annum Job Title: Project Lead - Data Centre Construction Location: Blyth, Northumberland, England, United Kingdom Company: European Data Centre Delivery Contractor Package: Competitive salary package The Company This established Main Contractor specialises in the delivery of large-scale data centre projects across the UK and Europe. Operating as a dedicated mission critical construction specialist, the business provides full turnkey delivery from design and construction through to testing, commissioning and client handover. With a strong pipeline of live projects and continued growth across the UK and Europe, they are seeking an experienced Project Lead to join their project team in Northumberland. The Role: Project Lead Reporting to the Project Director, the Project Lead will be responsible for the overall management and successful delivery of a major data centre project in Northumberland. The role carries responsibility for ensuring the project is delivered safely, on programme, within budget and to the highest quality standards. This is a leadership role requiring strong commercial awareness, technical expertise and the ability to coordinate project teams, subcontractors and stakeholders throughout the construction process. Must Have Requirements Must have a minimum of 10 years' experience in a similar construction management role. Proven experience managing large-scale construction projects from start to completion. Strong commercial awareness and project financial management experience. Proven ability to lead project teams and coordinate subcontractors. Excellent organisational, communication and time management skills. Preferred Experience Data centre or other mission critical construction experience. Experience managing multidisciplinary project teams. Strong understanding of procurement and construction planning. Experience using Microsoft Office and project management software. Key Responsibilities Manage overall project cost, programme and budget from inception through to completion. Coordinate subcontractors, suppliers and consultants to ensure efficient project delivery. Monitor critical project milestones and take action to prevent programme delays. Review construction proposals, pricing and scopes of work. Lead client meetings and project coordination meetings. Monitor and report on factors affecting construction costs. Manage procurement activities and long-lead equipment delivery schedules. Review and validate subcontractor cost estimates. Support engineering and design decisions during design and construction changes. Track equipment availability in line with the construction programme. Coordinate scheduling reviews and project controls. Review invoices, payment applications and retention payments. Manage project close-out, client handover and final documentation. About You You have a strong background managing major construction projects and are comfortable leading multidisciplinary teams throughout the full project lifecycle. You are commercially focused, technically competent and capable of delivering projects safely, on programme and within budget. You communicate effectively with clients, consultants, subcontractors and senior management while maintaining high standards of quality and project performance. What's on Offer Salary: £120,000 - £130,000 DOE Benefits Vehicle + fuel Competitive salary package Career progression opportunities Professional development and training Opportunity to work on major data centre projects Collaborative project environment
About the Role We are seeking a Customer Success Director - Corporate Lending to lead customer success outcomes across a portfolio of strategic customers using solutions including Loan IQ, Trade, and Corporate Channels. This role is responsible for driving customer adoption, retention, renewal readiness, and long term value realization while serving as a trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams. The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra investment. Job Responsibilities Drive customer adoption, value realization, and business outcomes across a portfolio of Corporate Lending customers. Develop and execute Customer Success Plans aligned to customer objectives and strategic priorities. Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management. Lead customer engagements including onboarding, success reviews, and executive business reviews. Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities. Act as a trusted advisor and executive sponsor for key strategic accounts. Support customer transformation initiatives including cloud migration, platform modernization, upgrades, and SaaS adoption. Drive adoption of new product capabilities and promote best practices for change management and user adoption. Collaborate with Product, Engineering, Support, and Professional Services teams to resolve issues and improve customer outcomes. Provide customer insights and feedback to influence product strategy and service improvements. Contribute to revenue retention, customer satisfaction, and overall portfolio growth through effective customer engagement. Required Skills 8+ years of experience in Customer Success, Account Management, Client Services, or similar customer facing roles within enterprise software/SaaS environments. Proven success managing complex enterprise customer portfolios and driving retention and renewal outcomes. Experience within financial services, corporate lending, banking technology, or trade finance. Strong executive stakeholder management and customer engagement skills. Demonstrated ability to operate within metrics driven Customer Success frameworks using customer health and adoption data. Experience leading customer transformation initiatives, including cloud adoption, SaaS migrations, or platform modernization. Excellent communication, presentation, and relationship building skills across technical and business audiences. Strong analytical and problem solving capabilities with a proactive approach to risk management. Experience with Corporate Lending solutions such as Loan IQ, Trade, or Corporate Channels is highly desirable. Previous people leadership or team management experience is advantageous. Benefits Flexibility: unlimited vacation (subject to local regulations and business priorities), hybrid working arrangements, paid time off for voting, bereavement, and sick leave. Well being: access to employee assistance programs, wellbeing champions, and monthly wellbeing events. Health & Financial Security: medical, life and disability insurance, retirement plans, lifestyle, and other benefits. Sustainability: paid time off for volunteering and donation matching opportunities. Inclusion: participation in employee communities such as Count Me In, and Career Development: online learning, accredited courses, and skills navigation tools.
Jul 10, 2026
Full time
About the Role We are seeking a Customer Success Director - Corporate Lending to lead customer success outcomes across a portfolio of strategic customers using solutions including Loan IQ, Trade, and Corporate Channels. This role is responsible for driving customer adoption, retention, renewal readiness, and long term value realization while serving as a trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams. The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra investment. Job Responsibilities Drive customer adoption, value realization, and business outcomes across a portfolio of Corporate Lending customers. Develop and execute Customer Success Plans aligned to customer objectives and strategic priorities. Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management. Lead customer engagements including onboarding, success reviews, and executive business reviews. Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities. Act as a trusted advisor and executive sponsor for key strategic accounts. Support customer transformation initiatives including cloud migration, platform modernization, upgrades, and SaaS adoption. Drive adoption of new product capabilities and promote best practices for change management and user adoption. Collaborate with Product, Engineering, Support, and Professional Services teams to resolve issues and improve customer outcomes. Provide customer insights and feedback to influence product strategy and service improvements. Contribute to revenue retention, customer satisfaction, and overall portfolio growth through effective customer engagement. Required Skills 8+ years of experience in Customer Success, Account Management, Client Services, or similar customer facing roles within enterprise software/SaaS environments. Proven success managing complex enterprise customer portfolios and driving retention and renewal outcomes. Experience within financial services, corporate lending, banking technology, or trade finance. Strong executive stakeholder management and customer engagement skills. Demonstrated ability to operate within metrics driven Customer Success frameworks using customer health and adoption data. Experience leading customer transformation initiatives, including cloud adoption, SaaS migrations, or platform modernization. Excellent communication, presentation, and relationship building skills across technical and business audiences. Strong analytical and problem solving capabilities with a proactive approach to risk management. Experience with Corporate Lending solutions such as Loan IQ, Trade, or Corporate Channels is highly desirable. Previous people leadership or team management experience is advantageous. Benefits Flexibility: unlimited vacation (subject to local regulations and business priorities), hybrid working arrangements, paid time off for voting, bereavement, and sick leave. Well being: access to employee assistance programs, wellbeing champions, and monthly wellbeing events. Health & Financial Security: medical, life and disability insurance, retirement plans, lifestyle, and other benefits. Sustainability: paid time off for volunteering and donation matching opportunities. Inclusion: participation in employee communities such as Count Me In, and Career Development: online learning, accredited courses, and skills navigation tools.
Citi's COO Corporate Shared Services organization is seeking a visionary and highly influential leader for the critical new role of Non Financial Regulatory Reporting (NFRR) Global Lead. This Managing Director will be responsible for the strategic transformation of Citi's global NFRR capabilities, converting our compliance function from a cost centre into a source of competitive advantage. Key Responsibilities Strategic Vision and Leadership Define and execute a comprehensive, forward looking strategy for the NFRR function, creating a singular, scalable, and data centric enterprise platform that extends across all of Citi's businesses. Provide senior leadership, mentorship, and career development to a global organization of senior professionals. Foster a culture of excellence, innovation, and accountability. Develop and execute functional strategies that have a major impact on the firm, contributing to the commercial objectives of the business and influencing how things are done, not only internally but beyond the business itself. Transformation and Target Operating Model (TOM) Execution Drive the execution of the NFRR operating model and AI business case, delivering a centralised, AI enabled utility that migrates manual reporting into a strategic platform with standardised data and automated quality management. Act as the accountable executive to deliver regulatory commitments related to data use cases and other key regulatory deliverables. Own the design, socialisation, and implementation of a cohesive TOM that unifies processes, platforms, and people. Drive significant, enterprise wide cost efficiencies and headcount reduction through the elimination of duplicative, manual processes. Champion the use of data driven insights to identify re engineering opportunities, establishing a "validate once, reuse multiple times" principle to drive productivity gains and reduce operational risk through a unified control framework. Innovation and Technology Integration Act as the senior champion for leveraging emerging technologies-particularly agentic AI, machine learning, and autonomous systems-to revolutionise regulatory reporting. Spearhead the delivery of key platform capabilities, including autonomous report generation, intelligent exception triage & resolution, agentic quality assurance, and regulatory change intelligence. Partner with technology and senior business stakeholders to develop and deploy next generation tools and platforms that establish unwavering confidence in every regulatory submission and enable superior decision making. Governance, Risk, and Stakeholder Management Ensure a robust, proactive risk and control framework is embedded across the NFRR lifecycle, strengthening controls through shift left data governance, standardised processes, and AI enabled QA and testing. Build and maintain strong, collaborative relationships with senior stakeholders across the firm, including executive management, business leaders, risk, treasury, technology, and external regulators, acting as the key advisor on all NFRR matters. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. Drive compliance with all applicable laws, rules, and regulations, fostering a culture of transparently escalating and reporting control issues. Qualifications 15+ years of extensive, senior level experience in regulatory reporting, large scale data transformation, or financial services operations. Broad and comprehensive understanding of the systems, theories, and practices relevant to a global reporting function, with practical experience across multiple business cycles. Proven track record of managing multiple teams of senior professionals through other senior managers. Demonstrated, hands on experience designing and successfully implementing enterprise level target operating models (TOMs), particularly for data centric and regulatory functions. Strong knowledge of and practical experience applying AI, machine learning, and other emerging technologies to solve real world operational challenges at scale. Deep understanding of the global regulatory landscape, with an in depth knowledge of the industry and direct competitors' approaches. Excellent communication skills to influence a wide range of audiences; proven ability to negotiate and make independent decisions on issues that have a critical impact on the company. Full management responsibility for multiple teams, including people, budget, and planning. Education Bachelor's/University degree is required. Master's degree/MBA is preferred. Most Relevant Skills Business Acumen Change Management Constructive Debate Data Analysis Financial Acumen Internal Controls Issue Management Process Execution Regulatory Management Regulatory Reporting Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Jul 10, 2026
Full time
Citi's COO Corporate Shared Services organization is seeking a visionary and highly influential leader for the critical new role of Non Financial Regulatory Reporting (NFRR) Global Lead. This Managing Director will be responsible for the strategic transformation of Citi's global NFRR capabilities, converting our compliance function from a cost centre into a source of competitive advantage. Key Responsibilities Strategic Vision and Leadership Define and execute a comprehensive, forward looking strategy for the NFRR function, creating a singular, scalable, and data centric enterprise platform that extends across all of Citi's businesses. Provide senior leadership, mentorship, and career development to a global organization of senior professionals. Foster a culture of excellence, innovation, and accountability. Develop and execute functional strategies that have a major impact on the firm, contributing to the commercial objectives of the business and influencing how things are done, not only internally but beyond the business itself. Transformation and Target Operating Model (TOM) Execution Drive the execution of the NFRR operating model and AI business case, delivering a centralised, AI enabled utility that migrates manual reporting into a strategic platform with standardised data and automated quality management. Act as the accountable executive to deliver regulatory commitments related to data use cases and other key regulatory deliverables. Own the design, socialisation, and implementation of a cohesive TOM that unifies processes, platforms, and people. Drive significant, enterprise wide cost efficiencies and headcount reduction through the elimination of duplicative, manual processes. Champion the use of data driven insights to identify re engineering opportunities, establishing a "validate once, reuse multiple times" principle to drive productivity gains and reduce operational risk through a unified control framework. Innovation and Technology Integration Act as the senior champion for leveraging emerging technologies-particularly agentic AI, machine learning, and autonomous systems-to revolutionise regulatory reporting. Spearhead the delivery of key platform capabilities, including autonomous report generation, intelligent exception triage & resolution, agentic quality assurance, and regulatory change intelligence. Partner with technology and senior business stakeholders to develop and deploy next generation tools and platforms that establish unwavering confidence in every regulatory submission and enable superior decision making. Governance, Risk, and Stakeholder Management Ensure a robust, proactive risk and control framework is embedded across the NFRR lifecycle, strengthening controls through shift left data governance, standardised processes, and AI enabled QA and testing. Build and maintain strong, collaborative relationships with senior stakeholders across the firm, including executive management, business leaders, risk, treasury, technology, and external regulators, acting as the key advisor on all NFRR matters. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. Drive compliance with all applicable laws, rules, and regulations, fostering a culture of transparently escalating and reporting control issues. Qualifications 15+ years of extensive, senior level experience in regulatory reporting, large scale data transformation, or financial services operations. Broad and comprehensive understanding of the systems, theories, and practices relevant to a global reporting function, with practical experience across multiple business cycles. Proven track record of managing multiple teams of senior professionals through other senior managers. Demonstrated, hands on experience designing and successfully implementing enterprise level target operating models (TOMs), particularly for data centric and regulatory functions. Strong knowledge of and practical experience applying AI, machine learning, and other emerging technologies to solve real world operational challenges at scale. Deep understanding of the global regulatory landscape, with an in depth knowledge of the industry and direct competitors' approaches. Excellent communication skills to influence a wide range of audiences; proven ability to negotiate and make independent decisions on issues that have a critical impact on the company. Full management responsibility for multiple teams, including people, budget, and planning. Education Bachelor's/University degree is required. Master's degree/MBA is preferred. Most Relevant Skills Business Acumen Change Management Constructive Debate Data Analysis Financial Acumen Internal Controls Issue Management Process Execution Regulatory Management Regulatory Reporting Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Job Title: Operations Director Location: Cambridge Salary: Competitive Job type: Permanent, Full-time About the Organisation: MISTRAS Group is a leading global provider of asset protection solutions, helping organisations maximise the safety, reliability and performance of their critical assets. Through a combination of inspection, engineering, testing, monitoring and data-driven solutions, MISTRAS supports customers across industries including energy, oil and gas, power generation, infrastructure, aerospace and manufacturing. With a strong focus on innovation, safety and operational excellence, MISTRAS helps clients reduce risk, ensure compliance and extend the life of their assets. About the Role: Reporting to the Vice President UK, the Operations Director is accountable for the safe, compliant, efficient and commercially effective delivery of UK operational services. This position will focus on operational leadership, service delivery, resource planning, project execution, performance improvement and client delivery, while working closely with the Technical Director to ensure technical standards, engineering integrity and specialist capability are embedded into operational practice. Key Responsibilities: Operational Leadership & Strategy Contribute to the organisation's UK business strategy, annual operating plan, budget and growth priorities. Translate strategic objectives into operational plans, performance measures and delivery priorities and successfully communicate these to the wider management team and employees in the UK. Creation and implementation of the company's operational processes in the UK and ensure operational teams follow approved processes, procedures, competence requirements and safe systems of work. Create, promote and report on operational KPI's including general performance, incidents, near misses, non-conformances and improvement actions. Ensure operations are delivered in accordance with applicable UK legislation, client requirements, project deliverables, budgets, industry standards and internal policies. Maintain effective operational risk management, including risk registers, project reviews, incident escalation and corrective actions and support external and internal audits relating to operations, quality, safety, environmental and client compliance requirements. Lead operational change initiatives, including process improvement, systems adoption, organisational design and integration of global best practice. Leadership & People Management Manage and lead direct reports in the UK including where appropriate: resource planning and recruitment. ensure that their performance effectively delivers the relevant company's services to its clients profitably. agree targets and objectives and regularly monitor their performance against these. regular communication through informal and formal channels such as team and one to one meetings. lead and promote business improvement, change and strategic projects. coach, mentor and train. Champion a culture of safety, quality, integrity, collaboration, innovation and customer focus. About you: Skills, Experience and Knowledge: Significant senior operational leadership experience in a technical services, engineering, inspection, asset integrity, energy, industrial, infrastructure or related environment. Proven track record of leading multi-site or field-based operations with responsibility for safety, quality, service delivery and commercial performance. Experience of managing operational budgets, workforce utilisation, project delivery, productivity and margin improvement. Strong understanding of regulated, safety-critical or compliance-led operational environments. Experience working with senior clients and leading operational teams to deliver complex technical services. Demonstrable ability to lead change, improve processes and build high-performing teams Passion for providing service excellence, drive to achieve results and a mindset that puts the 'customer' at the centre of everything they do. Strong commercial acumen, with the ability to balance customer service, operational risk, profitability and long-term business growth. Excellent planning, prioritisation and decision-making skills in complex and fast-moving operational environments. Clear communicator who can translate strategy into practical action and create accountability across teams. Collaborative approach, particularly in partnering with technical, commercial and corporate functions. High standards of integrity, safety leadership, professionalism and customer focus. IT skills - Microsoft Office Outlook, Word, Excel. Hubspot or compatible CRM. Why Join Us? This is an outstanding opportunity to join a leadership team and play a pivotal role in shaping operational performance, driving continuous improvement and delivering exceptional service to customers. You will have the opportunity to influence business strategy, lead talented teams and contribute directly to the long-term growth and success of the organisation. How to Apply? Please click the APPLY button to submit your CV and Covering Letter for this role. Candidates with experience as an Operations Manager, Head of Operations, Regional Operations Director, Service Delivery Director, Operational Excellence Director, General Manager, Technical Operations Director, Engineering Operations Manager, Business Operations Director or Operations Lead may also be considered for this role.
Jul 09, 2026
Full time
Job Title: Operations Director Location: Cambridge Salary: Competitive Job type: Permanent, Full-time About the Organisation: MISTRAS Group is a leading global provider of asset protection solutions, helping organisations maximise the safety, reliability and performance of their critical assets. Through a combination of inspection, engineering, testing, monitoring and data-driven solutions, MISTRAS supports customers across industries including energy, oil and gas, power generation, infrastructure, aerospace and manufacturing. With a strong focus on innovation, safety and operational excellence, MISTRAS helps clients reduce risk, ensure compliance and extend the life of their assets. About the Role: Reporting to the Vice President UK, the Operations Director is accountable for the safe, compliant, efficient and commercially effective delivery of UK operational services. This position will focus on operational leadership, service delivery, resource planning, project execution, performance improvement and client delivery, while working closely with the Technical Director to ensure technical standards, engineering integrity and specialist capability are embedded into operational practice. Key Responsibilities: Operational Leadership & Strategy Contribute to the organisation's UK business strategy, annual operating plan, budget and growth priorities. Translate strategic objectives into operational plans, performance measures and delivery priorities and successfully communicate these to the wider management team and employees in the UK. Creation and implementation of the company's operational processes in the UK and ensure operational teams follow approved processes, procedures, competence requirements and safe systems of work. Create, promote and report on operational KPI's including general performance, incidents, near misses, non-conformances and improvement actions. Ensure operations are delivered in accordance with applicable UK legislation, client requirements, project deliverables, budgets, industry standards and internal policies. Maintain effective operational risk management, including risk registers, project reviews, incident escalation and corrective actions and support external and internal audits relating to operations, quality, safety, environmental and client compliance requirements. Lead operational change initiatives, including process improvement, systems adoption, organisational design and integration of global best practice. Leadership & People Management Manage and lead direct reports in the UK including where appropriate: resource planning and recruitment. ensure that their performance effectively delivers the relevant company's services to its clients profitably. agree targets and objectives and regularly monitor their performance against these. regular communication through informal and formal channels such as team and one to one meetings. lead and promote business improvement, change and strategic projects. coach, mentor and train. Champion a culture of safety, quality, integrity, collaboration, innovation and customer focus. About you: Skills, Experience and Knowledge: Significant senior operational leadership experience in a technical services, engineering, inspection, asset integrity, energy, industrial, infrastructure or related environment. Proven track record of leading multi-site or field-based operations with responsibility for safety, quality, service delivery and commercial performance. Experience of managing operational budgets, workforce utilisation, project delivery, productivity and margin improvement. Strong understanding of regulated, safety-critical or compliance-led operational environments. Experience working with senior clients and leading operational teams to deliver complex technical services. Demonstrable ability to lead change, improve processes and build high-performing teams Passion for providing service excellence, drive to achieve results and a mindset that puts the 'customer' at the centre of everything they do. Strong commercial acumen, with the ability to balance customer service, operational risk, profitability and long-term business growth. Excellent planning, prioritisation and decision-making skills in complex and fast-moving operational environments. Clear communicator who can translate strategy into practical action and create accountability across teams. Collaborative approach, particularly in partnering with technical, commercial and corporate functions. High standards of integrity, safety leadership, professionalism and customer focus. IT skills - Microsoft Office Outlook, Word, Excel. Hubspot or compatible CRM. Why Join Us? This is an outstanding opportunity to join a leadership team and play a pivotal role in shaping operational performance, driving continuous improvement and delivering exceptional service to customers. You will have the opportunity to influence business strategy, lead talented teams and contribute directly to the long-term growth and success of the organisation. How to Apply? Please click the APPLY button to submit your CV and Covering Letter for this role. Candidates with experience as an Operations Manager, Head of Operations, Regional Operations Director, Service Delivery Director, Operational Excellence Director, General Manager, Technical Operations Director, Engineering Operations Manager, Business Operations Director or Operations Lead may also be considered for this role.
Technical Director, Construction - EMEA (Data Centers) Location: Frankfurt, London, Paris, or other EMEA locations as required As part of our clients continued expansion across EMEA, they are now seeking an experienced Technical Director, Construction to provide technical leadership across the delivery of hyperscale and mission-critical data center developments. This is a senior owner-side role responsible for ensuring the successful execution of data center projects from design and pre-construction through construction, commissioning, and operational handover. The successful candidate will serve as the technical authority during construction, working closely with General Contractors, consultants, commissioning teams, and internal stakeholders to ensure projects are delivered safely, efficiently, and in accordance with design intent, quality standards, and operational requirements. This is a highly site-focused role, with the majority of time spent on active construction sites across EMEA providing hands-on mechanical and electrical technical leadership and oversight. The candidate MUST have hands on site, ground up experience with the key responsibilities and MUST meet the requirements detailed below. Key Responsibilities Act as the owner's technical authority during construction, ensuring compliance with Basis of Design (BoD), technical specifications, and contractual requirements. Lead technical reviews of construction-stage deliverables, RFIs, shop drawings, and material submittals. Provide constructability expertise during pre-construction, including sequencing, logistics, temporary works, and risk mitigation. Oversee quality assurance and QA/QC processes across Civil, Structural, Architectural, Mechanical, Electrical, Controls, and Life Safety systems. Provide technical leadership for critical electrical, mechanical, controls, and BMS systems within hyperscale data center environments. Support General Contractors and project teams in resolving technical challenges and driving successful project execution. Coordinate commissioning activities, Integrated Systems Testing (IST), operational readiness, and final handover. Act as the primary technical interface with consultants, contractors, vendors, commissioning agents, and authorities. Drive standardization, continuous improvement, and value engineering initiatives across the EMEA portfolio. Requirements 10+ years' experience delivering data center, mission-critical, or large-scale infrastructure projects. Extensive hyperscale, colocation, or mission-critical data center experience is essential. Proven ground-up construction experience. Strong electrical and mechanical systems background. Experience across the full project lifecycle including design, pre-construction, construction, commissioning, and operational handover. Experience working directly with General Contractors, trade contractors, consultants, and commissioning teams. Strong understanding of data center design, construction methodologies, commissioning, and operational requirements. Knowledge of EMEA building codes, electrical and mechanical standards, and health & safety regulations. Degree in Engineering, Construction, Architecture, or a related discipline. Business-fluent English required; German is highly desirable. This is an outstanding opportunity to join a rapidly growing organisation at the forefront of digital infrastructure development, delivering some of the most advanced data center projects across the EMEA region.
Jul 07, 2026
Full time
Technical Director, Construction - EMEA (Data Centers) Location: Frankfurt, London, Paris, or other EMEA locations as required As part of our clients continued expansion across EMEA, they are now seeking an experienced Technical Director, Construction to provide technical leadership across the delivery of hyperscale and mission-critical data center developments. This is a senior owner-side role responsible for ensuring the successful execution of data center projects from design and pre-construction through construction, commissioning, and operational handover. The successful candidate will serve as the technical authority during construction, working closely with General Contractors, consultants, commissioning teams, and internal stakeholders to ensure projects are delivered safely, efficiently, and in accordance with design intent, quality standards, and operational requirements. This is a highly site-focused role, with the majority of time spent on active construction sites across EMEA providing hands-on mechanical and electrical technical leadership and oversight. The candidate MUST have hands on site, ground up experience with the key responsibilities and MUST meet the requirements detailed below. Key Responsibilities Act as the owner's technical authority during construction, ensuring compliance with Basis of Design (BoD), technical specifications, and contractual requirements. Lead technical reviews of construction-stage deliverables, RFIs, shop drawings, and material submittals. Provide constructability expertise during pre-construction, including sequencing, logistics, temporary works, and risk mitigation. Oversee quality assurance and QA/QC processes across Civil, Structural, Architectural, Mechanical, Electrical, Controls, and Life Safety systems. Provide technical leadership for critical electrical, mechanical, controls, and BMS systems within hyperscale data center environments. Support General Contractors and project teams in resolving technical challenges and driving successful project execution. Coordinate commissioning activities, Integrated Systems Testing (IST), operational readiness, and final handover. Act as the primary technical interface with consultants, contractors, vendors, commissioning agents, and authorities. Drive standardization, continuous improvement, and value engineering initiatives across the EMEA portfolio. Requirements 10+ years' experience delivering data center, mission-critical, or large-scale infrastructure projects. Extensive hyperscale, colocation, or mission-critical data center experience is essential. Proven ground-up construction experience. Strong electrical and mechanical systems background. Experience across the full project lifecycle including design, pre-construction, construction, commissioning, and operational handover. Experience working directly with General Contractors, trade contractors, consultants, and commissioning teams. Strong understanding of data center design, construction methodologies, commissioning, and operational requirements. Knowledge of EMEA building codes, electrical and mechanical standards, and health & safety regulations. Degree in Engineering, Construction, Architecture, or a related discipline. Business-fluent English required; German is highly desirable. This is an outstanding opportunity to join a rapidly growing organisation at the forefront of digital infrastructure development, delivering some of the most advanced data center projects across the EMEA region.
Job Title: UK/USA Strategic Sales Director Location: Cambridge / Hybrid Salary: Competitive Job type: Permanent, Full-time About the Organisation: MISTRAS Group is a leading global provider of asset protection solutions, helping organisations maximise the safety, reliability and performance of their critical assets. Through a combination of inspection, engineering, testing, monitoring and data-driven solutions, MISTRAS supports customers across industries including energy, oil and gas, power generation, infrastructure, aerospace and manufacturing. With a strong focus on innovation, safety and operational excellence, MISTRAS helps clients reduce risk, ensure compliance and extend the life of their assets. About the Role: Working closely with the Vice President/Managing Director UK, the UK/USA Strategic Sales Director will develop and implement the UK and US sales strategy, including clear goals, financial targets and resource plans. The role is responsible for ensuring the sales team is focused, appropriately resourced and aligned to deliver the agreed sales performance. The role will establish and manage a structured sales process and supporting systems to drive consistency, efficiency and effective management information. Through proactive leadership of the sales team and direct ownership of key new business opportunities, the postholder will be accountable for delivering, and where possible exceeding, agreed sales targets. Key Responsibilities: Sales Leadership & Strategy Formulate and propose to the Vice President for discussion and approval a UK and US sales strategy, operating plans, sales targets and budgets to achieve the objectives and ambitions of the organisation directed towards the growth and profitable operation of the organisation. Successfully communicate the sales strategy to the wider management team and employees in both UK and US. Be accountable for the overall company sales performance and in consultation with the VP/MD take remedial action on the sales activities, objectives or strategy where necessary. Creation and implementation of the company's sales process in the UK and US which includes the use of systems to monitor and report sales performance against plans and budgets. Ensure that the business complies with all applicable legal and regulatory requirements and, wherever possible, best practice. Prepare information for, present and implement actions identified at operational senior management meetings. Business Development & External Representation Proactively network and build relationships with external groups within key growth markets. Represent the organisation at key trade shows, meet the buyer events and conferences. Represent the organisation to clients, professional bodies, suppliers and general public in line with the company's ethos, culture and values. Leadership & People Management Manage and lead direct reports in the UK and US including where appropriate: resource planning and recruitment. ensure that their performance effectively delivers the relevant company's services to its clients profitably. agree targets and objectives and regularly monitor their performance against these. regular communication through informal and formal channels such as team and one to one meetings. lead and promote business improvement, change and strategic projects. coach, mentor and train. Champion a culture of safety, quality, integrity, collaboration, innovation and customer focus. About you: Skills, Experience and Knowledge: Significant senior sales leadership experience within a technical, engineering, industrial services, asset integrity, inspection, testing, maintenance, energy, infrastructure or related B2B environment. Proven track record of developing and delivering sales strategies that drive profitable growth across complex services and solution-led sales. Experience of selling high-value, technical, mission-critical or safety critical services to customers in sectors such as energy, utilities, oil and gas, manufacturing, infrastructure, aerospace, transport or public sector environments. Demonstrable success in leading, coaching and developing sales teams across multiple geographies, including setting targets, managing performance and building a high-performance sales culture. Strong commercial experience, including pricing, margin management, contract negotiation, forecasting, pipeline management and budget accountability. Experience of developing and managing key accounts, major bids, tenders and long-term customer relationships at senior decision-maker level. Experience of implementing or improving structured sales processes, CRM usage, sales reporting, pipeline discipline and performance management systems. Ability to translate technical service offerings into clear customer value propositions linked to risk reduction, compliance, asset life extension, operational efficiency and cost control. Passion for providing service excellence, drive to achieve results and a mindset that puts the 'customer' at the centre of everything they do IT skills - Microsoft Office Outlook, Word, Excel. Hubspot or compatible CRM. Why Join Us? This is an exciting opportunity to shape and deliver the sales strategy of a growing organisation operating across the UK and US. You will have significant influence on commercial performance, lead a talented sales team, and play a key role in driving sustainable growth while building strong relationships across a range of technical and industrial sectors. How to Apply? Please click the APPLY button to submit your CV and Covering Letter for this role. Candidates with experience as a Sales Director, Business Development Director, Commercial Director, Head of Sales, Strategic Sales Manager, National Sales Director, International Sales Director, Commercial Manager, Key Account Director, Business Development Manager or Sales Leader may also be considered for this role.
Jul 06, 2026
Full time
Job Title: UK/USA Strategic Sales Director Location: Cambridge / Hybrid Salary: Competitive Job type: Permanent, Full-time About the Organisation: MISTRAS Group is a leading global provider of asset protection solutions, helping organisations maximise the safety, reliability and performance of their critical assets. Through a combination of inspection, engineering, testing, monitoring and data-driven solutions, MISTRAS supports customers across industries including energy, oil and gas, power generation, infrastructure, aerospace and manufacturing. With a strong focus on innovation, safety and operational excellence, MISTRAS helps clients reduce risk, ensure compliance and extend the life of their assets. About the Role: Working closely with the Vice President/Managing Director UK, the UK/USA Strategic Sales Director will develop and implement the UK and US sales strategy, including clear goals, financial targets and resource plans. The role is responsible for ensuring the sales team is focused, appropriately resourced and aligned to deliver the agreed sales performance. The role will establish and manage a structured sales process and supporting systems to drive consistency, efficiency and effective management information. Through proactive leadership of the sales team and direct ownership of key new business opportunities, the postholder will be accountable for delivering, and where possible exceeding, agreed sales targets. Key Responsibilities: Sales Leadership & Strategy Formulate and propose to the Vice President for discussion and approval a UK and US sales strategy, operating plans, sales targets and budgets to achieve the objectives and ambitions of the organisation directed towards the growth and profitable operation of the organisation. Successfully communicate the sales strategy to the wider management team and employees in both UK and US. Be accountable for the overall company sales performance and in consultation with the VP/MD take remedial action on the sales activities, objectives or strategy where necessary. Creation and implementation of the company's sales process in the UK and US which includes the use of systems to monitor and report sales performance against plans and budgets. Ensure that the business complies with all applicable legal and regulatory requirements and, wherever possible, best practice. Prepare information for, present and implement actions identified at operational senior management meetings. Business Development & External Representation Proactively network and build relationships with external groups within key growth markets. Represent the organisation at key trade shows, meet the buyer events and conferences. Represent the organisation to clients, professional bodies, suppliers and general public in line with the company's ethos, culture and values. Leadership & People Management Manage and lead direct reports in the UK and US including where appropriate: resource planning and recruitment. ensure that their performance effectively delivers the relevant company's services to its clients profitably. agree targets and objectives and regularly monitor their performance against these. regular communication through informal and formal channels such as team and one to one meetings. lead and promote business improvement, change and strategic projects. coach, mentor and train. Champion a culture of safety, quality, integrity, collaboration, innovation and customer focus. About you: Skills, Experience and Knowledge: Significant senior sales leadership experience within a technical, engineering, industrial services, asset integrity, inspection, testing, maintenance, energy, infrastructure or related B2B environment. Proven track record of developing and delivering sales strategies that drive profitable growth across complex services and solution-led sales. Experience of selling high-value, technical, mission-critical or safety critical services to customers in sectors such as energy, utilities, oil and gas, manufacturing, infrastructure, aerospace, transport or public sector environments. Demonstrable success in leading, coaching and developing sales teams across multiple geographies, including setting targets, managing performance and building a high-performance sales culture. Strong commercial experience, including pricing, margin management, contract negotiation, forecasting, pipeline management and budget accountability. Experience of developing and managing key accounts, major bids, tenders and long-term customer relationships at senior decision-maker level. Experience of implementing or improving structured sales processes, CRM usage, sales reporting, pipeline discipline and performance management systems. Ability to translate technical service offerings into clear customer value propositions linked to risk reduction, compliance, asset life extension, operational efficiency and cost control. Passion for providing service excellence, drive to achieve results and a mindset that puts the 'customer' at the centre of everything they do IT skills - Microsoft Office Outlook, Word, Excel. Hubspot or compatible CRM. Why Join Us? This is an exciting opportunity to shape and deliver the sales strategy of a growing organisation operating across the UK and US. You will have significant influence on commercial performance, lead a talented sales team, and play a key role in driving sustainable growth while building strong relationships across a range of technical and industrial sectors. How to Apply? Please click the APPLY button to submit your CV and Covering Letter for this role. Candidates with experience as a Sales Director, Business Development Director, Commercial Director, Head of Sales, Strategic Sales Manager, National Sales Director, International Sales Director, Commercial Manager, Key Account Director, Business Development Manager or Sales Leader may also be considered for this role.
Principal Platform Engineer - Ref: 1733 Initial contract until 27/12/26 98.82ph, UMB, inside IR35 Yeovil - Full time onsite Please note, DV clearance is required for this positon and the programme will have "UK Eyes Only" restrictions. Your Impact Are you ready to take on complex technical challenges at the forefront of cyber and platform engineering? At Leonardo, our Principal Platform Engineers are hands-on experts who shape the design, integration, and delivery of secure platforms that keep our customers' missions running. Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers. Leonardo UK is seeking a Principal Platform Engineer to join the Cyber & Security Solutions Division team. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services. What you will do as a Principal Platform Engineer Act as the technical authority on one of our platform engineering domains (e.g. virtualisation) providing specialist domain expertise to projects and programmes. Lead the design and implementation of secure platforms across on-premise environments. Capture, analyse, and interpret complex customer requirements to drive system design and architecture. Develop high- and low-level designs, ensuring alignment with secure-by-design principles. Take ownership of technical delivery within work packages, including planning, estimation, and progress reporting. Mentor, coach, and develop junior and senior engineers, raising technical capability across the community. Provide input to technology strategies, feasibility studies, and innovation projects. Engage with internal and external stakeholders, presenting technical solutions and justifying design decisions. What you'll bring Extensive technical expertise across multiple platform domains, with a track record of delivering secure solutions. The ability to balance hands-on engineering with technical leadership and mentorship. A problem-solving mindset, able to innovate and recommend the best approach for complex challenges. Core areas (must have): Windows and Linux operating systems Virtualisation platforms (VMware, Hyper-V) VMware Cloud Foundation (VCF) stack (vSphere, vSAN, NSX-T, Aria Suite) Design, build and operation of software-defined datacentre platforms Network virtualisation and micro-segmentation concepts (NSX, platform-integrated) Networking concepts (TCP/IP, DNS, DHCP, firewalls) Automation and scripting (PowerShell, Bash, Python, Ansible, Terraform) Knowledge of cyber security controls and accreditation requirements Experience across the systems engineering lifecycle Integration of compute, storage, and network layers into a unified platform Delivery within secure / enterprise / defence environments Desirable: VCAP certifcation Expertise with cloud platforms (AWS) and Infrastructure as Code Experience integrating enterprise services (Active Directory, PKI, monitoring, SIEM) Hands-on use of DevSecOps tools and CI/CD pipelines VxRail and hyper-converged infrastructure Automation of VCF lifecycle (patching, upgrades, deployment) Integration with enterprise identity and security services (AD, PKI, PAM) Containerisation platforms (Kubernetes, Docker)
Jul 06, 2026
Contractor
Principal Platform Engineer - Ref: 1733 Initial contract until 27/12/26 98.82ph, UMB, inside IR35 Yeovil - Full time onsite Please note, DV clearance is required for this positon and the programme will have "UK Eyes Only" restrictions. Your Impact Are you ready to take on complex technical challenges at the forefront of cyber and platform engineering? At Leonardo, our Principal Platform Engineers are hands-on experts who shape the design, integration, and delivery of secure platforms that keep our customers' missions running. Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers. Leonardo UK is seeking a Principal Platform Engineer to join the Cyber & Security Solutions Division team. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services. What you will do as a Principal Platform Engineer Act as the technical authority on one of our platform engineering domains (e.g. virtualisation) providing specialist domain expertise to projects and programmes. Lead the design and implementation of secure platforms across on-premise environments. Capture, analyse, and interpret complex customer requirements to drive system design and architecture. Develop high- and low-level designs, ensuring alignment with secure-by-design principles. Take ownership of technical delivery within work packages, including planning, estimation, and progress reporting. Mentor, coach, and develop junior and senior engineers, raising technical capability across the community. Provide input to technology strategies, feasibility studies, and innovation projects. Engage with internal and external stakeholders, presenting technical solutions and justifying design decisions. What you'll bring Extensive technical expertise across multiple platform domains, with a track record of delivering secure solutions. The ability to balance hands-on engineering with technical leadership and mentorship. A problem-solving mindset, able to innovate and recommend the best approach for complex challenges. Core areas (must have): Windows and Linux operating systems Virtualisation platforms (VMware, Hyper-V) VMware Cloud Foundation (VCF) stack (vSphere, vSAN, NSX-T, Aria Suite) Design, build and operation of software-defined datacentre platforms Network virtualisation and micro-segmentation concepts (NSX, platform-integrated) Networking concepts (TCP/IP, DNS, DHCP, firewalls) Automation and scripting (PowerShell, Bash, Python, Ansible, Terraform) Knowledge of cyber security controls and accreditation requirements Experience across the systems engineering lifecycle Integration of compute, storage, and network layers into a unified platform Delivery within secure / enterprise / defence environments Desirable: VCAP certifcation Expertise with cloud platforms (AWS) and Infrastructure as Code Experience integrating enterprise services (Active Directory, PKI, monitoring, SIEM) Hands-on use of DevSecOps tools and CI/CD pipelines VxRail and hyper-converged infrastructure Automation of VCF lifecycle (patching, upgrades, deployment) Integration with enterprise identity and security services (AD, PKI, PAM) Containerisation platforms (Kubernetes, Docker)
Job Title: Operations Director Location: Cambridge Salary: Competitive Job type: Permanent, Full-time About the Organisation: MISTRAS Group is a leading global provider of asset protection solutions, helping organisations maximise the safety, reliability and performance of their critical assets. Through a combination of inspection, engineering, testing, monitoring and data-driven solutions, MISTRAS supports customers across industries including energy, oil and gas, power generation, infrastructure, aerospace and manufacturing. With a strong focus on innovation, safety and operational excellence, MISTRAS helps clients reduce risk, ensure compliance and extend the life of their assets. About the Role: Reporting to the Vice President UK, the Operations Director is accountable for the safe, compliant, efficient and commercially effective delivery of UK operational services. This position will focus on operational leadership, service delivery, resource planning, project execution, performance improvement and client delivery, while working closely with the Technical Director to ensure technical standards, engineering integrity and specialist capability are embedded into operational practice. Key Responsibilities: Operational Leadership & Strategy Contribute to the organisation's UK business strategy, annual operating plan, budget and growth priorities. Translate strategic objectives into operational plans, performance measures and delivery priorities and successfully communicate these to the wider management team and employees in the UK. Creation and implementation of the company's operational processes in the UK and ensure operational teams follow approved processes, procedures, competence requirements and safe systems of work. Create, promote and report on operational KPI's including general performance, incidents, near misses, non-conformances and improvement actions. Ensure operations are delivered in accordance with applicable UK legislation, client requirements, project deliverables, budgets, industry standards and internal policies. Maintain effective operational risk management, including risk registers, project reviews, incident escalation and corrective actions and support external and internal audits relating to operations, quality, safety, environmental and client compliance requirements. Lead operational change initiatives, including process improvement, systems adoption, organisational design and integration of global best practice. Leadership & People Management Manage and lead direct reports in the UK including where appropriate: resource planning and recruitment. ensure that their performance effectively delivers the relevant company's services to its clients profitably. agree targets and objectives and regularly monitor their performance against these. regular communication through informal and formal channels such as team and one to one meetings. lead and promote business improvement, change and strategic projects. coach, mentor and train. Champion a culture of safety, quality, integrity, collaboration, innovation and customer focus. About you: Skills, Experience and Knowledge: Significant senior operational leadership experience in a technical services, engineering, inspection, asset integrity, energy, industrial, infrastructure or related environment. Proven track record of leading multi-site or field-based operations with responsibility for safety, quality, service delivery and commercial performance. Experience of managing operational budgets, workforce utilisation, project delivery, productivity and margin improvement. Strong understanding of regulated, safety-critical or compliance-led operational environments. Experience working with senior clients and leading operational teams to deliver complex technical services. Demonstrable ability to lead change, improve processes and build high-performing teams Passion for providing service excellence, drive to achieve results and a mindset that puts the 'customer' at the centre of everything they do. Strong commercial acumen, with the ability to balance customer service, operational risk, profitability and long-term business growth. Excellent planning, prioritisation and decision-making skills in complex and fast-moving operational environments. Clear communicator who can translate strategy into practical action and create accountability across teams. Collaborative approach, particularly in partnering with technical, commercial and corporate functions. High standards of integrity, safety leadership, professionalism and customer focus. IT skills - Microsoft Office Outlook, Word, Excel. Hubspot or compatible CRM. Why Join Us? This is an outstanding opportunity to join a leadership team and play a pivotal role in shaping operational performance, driving continuous improvement and delivering exceptional service to customers. You will have the opportunity to influence business strategy, lead talented teams and contribute directly to the long-term growth and success of the organisation. How to Apply? Please click the APPLY button to submit your CV and Covering Letter for this role. Candidates with experience as an Operations Manager, Head of Operations, Regional Operations Director, Service Delivery Director, Operational Excellence Director, General Manager, Technical Operations Director, Engineering Operations Manager, Business Operations Director or Operations Lead may also be considered for this role.
Jul 04, 2026
Full time
Job Title: Operations Director Location: Cambridge Salary: Competitive Job type: Permanent, Full-time About the Organisation: MISTRAS Group is a leading global provider of asset protection solutions, helping organisations maximise the safety, reliability and performance of their critical assets. Through a combination of inspection, engineering, testing, monitoring and data-driven solutions, MISTRAS supports customers across industries including energy, oil and gas, power generation, infrastructure, aerospace and manufacturing. With a strong focus on innovation, safety and operational excellence, MISTRAS helps clients reduce risk, ensure compliance and extend the life of their assets. About the Role: Reporting to the Vice President UK, the Operations Director is accountable for the safe, compliant, efficient and commercially effective delivery of UK operational services. This position will focus on operational leadership, service delivery, resource planning, project execution, performance improvement and client delivery, while working closely with the Technical Director to ensure technical standards, engineering integrity and specialist capability are embedded into operational practice. Key Responsibilities: Operational Leadership & Strategy Contribute to the organisation's UK business strategy, annual operating plan, budget and growth priorities. Translate strategic objectives into operational plans, performance measures and delivery priorities and successfully communicate these to the wider management team and employees in the UK. Creation and implementation of the company's operational processes in the UK and ensure operational teams follow approved processes, procedures, competence requirements and safe systems of work. Create, promote and report on operational KPI's including general performance, incidents, near misses, non-conformances and improvement actions. Ensure operations are delivered in accordance with applicable UK legislation, client requirements, project deliverables, budgets, industry standards and internal policies. Maintain effective operational risk management, including risk registers, project reviews, incident escalation and corrective actions and support external and internal audits relating to operations, quality, safety, environmental and client compliance requirements. Lead operational change initiatives, including process improvement, systems adoption, organisational design and integration of global best practice. Leadership & People Management Manage and lead direct reports in the UK including where appropriate: resource planning and recruitment. ensure that their performance effectively delivers the relevant company's services to its clients profitably. agree targets and objectives and regularly monitor their performance against these. regular communication through informal and formal channels such as team and one to one meetings. lead and promote business improvement, change and strategic projects. coach, mentor and train. Champion a culture of safety, quality, integrity, collaboration, innovation and customer focus. About you: Skills, Experience and Knowledge: Significant senior operational leadership experience in a technical services, engineering, inspection, asset integrity, energy, industrial, infrastructure or related environment. Proven track record of leading multi-site or field-based operations with responsibility for safety, quality, service delivery and commercial performance. Experience of managing operational budgets, workforce utilisation, project delivery, productivity and margin improvement. Strong understanding of regulated, safety-critical or compliance-led operational environments. Experience working with senior clients and leading operational teams to deliver complex technical services. Demonstrable ability to lead change, improve processes and build high-performing teams Passion for providing service excellence, drive to achieve results and a mindset that puts the 'customer' at the centre of everything they do. Strong commercial acumen, with the ability to balance customer service, operational risk, profitability and long-term business growth. Excellent planning, prioritisation and decision-making skills in complex and fast-moving operational environments. Clear communicator who can translate strategy into practical action and create accountability across teams. Collaborative approach, particularly in partnering with technical, commercial and corporate functions. High standards of integrity, safety leadership, professionalism and customer focus. IT skills - Microsoft Office Outlook, Word, Excel. Hubspot or compatible CRM. Why Join Us? This is an outstanding opportunity to join a leadership team and play a pivotal role in shaping operational performance, driving continuous improvement and delivering exceptional service to customers. You will have the opportunity to influence business strategy, lead talented teams and contribute directly to the long-term growth and success of the organisation. How to Apply? Please click the APPLY button to submit your CV and Covering Letter for this role. Candidates with experience as an Operations Manager, Head of Operations, Regional Operations Director, Service Delivery Director, Operational Excellence Director, General Manager, Technical Operations Director, Engineering Operations Manager, Business Operations Director or Operations Lead may also be considered for this role.
Head of Data & AI - Enterprise Capability & Risk Location: England Contract Type: Permanent We're currently speaking with a number of investment firms, financial services, fintechs and technology companies about senior AI & Data capability & AI risk leadership hires, and I'm keen to connect with individuals operating in this space or looking to step into their next leadership role. Across the organisations we work with, there is growing demand for senior leaders who can sit at the intersection or take lead on implementation of AI strategy, enterprise transformation and responsible AI risk governance. Many firms are now moving beyond AI experimentation and into larger-scale deployment, which is creating a new generation of leadership mandates focused on building AI capability across the enterprise. Typical roles we're discussing with clients include: Head of AI / Director of AI Strategy The insights requests and conversations with clients centre on: Defining enterprise AI strategy and operating models - "What are we doing with it and How!" Scaling AI and machine learning platforms - "Make AI work!" Leading generative AI adoption and product development Ensuring robust governance, regulatory alignment and responsible AI frameworks Partnering with executive leadership on long term AI investment and capability building We're particularly interested in connecting with leaders who bring experience across areas such as: Enterprise AI and machine learning strategy AI platform engineering and infrastructure AI governance, risk and regulatory frameworks Financial services AI use cases (fraud, risk, trading, automation) Generative AI and LLM deployment within large organisations Building and scaling high performing AI teams If you are currently leading AI initiatives, building AI platforms, or working on responsible AI and governance frameworks, I would be very interested to connect and exchange perspectives on how the market is evolving. Equally, if you're considering your next leadership move in this space over the next 12-18 months, feel free to reach out for a confidential conversation.
Jul 01, 2026
Full time
Head of Data & AI - Enterprise Capability & Risk Location: England Contract Type: Permanent We're currently speaking with a number of investment firms, financial services, fintechs and technology companies about senior AI & Data capability & AI risk leadership hires, and I'm keen to connect with individuals operating in this space or looking to step into their next leadership role. Across the organisations we work with, there is growing demand for senior leaders who can sit at the intersection or take lead on implementation of AI strategy, enterprise transformation and responsible AI risk governance. Many firms are now moving beyond AI experimentation and into larger-scale deployment, which is creating a new generation of leadership mandates focused on building AI capability across the enterprise. Typical roles we're discussing with clients include: Head of AI / Director of AI Strategy The insights requests and conversations with clients centre on: Defining enterprise AI strategy and operating models - "What are we doing with it and How!" Scaling AI and machine learning platforms - "Make AI work!" Leading generative AI adoption and product development Ensuring robust governance, regulatory alignment and responsible AI frameworks Partnering with executive leadership on long term AI investment and capability building We're particularly interested in connecting with leaders who bring experience across areas such as: Enterprise AI and machine learning strategy AI platform engineering and infrastructure AI governance, risk and regulatory frameworks Financial services AI use cases (fraud, risk, trading, automation) Generative AI and LLM deployment within large organisations Building and scaling high performing AI teams If you are currently leading AI initiatives, building AI platforms, or working on responsible AI and governance frameworks, I would be very interested to connect and exchange perspectives on how the market is evolving. Equally, if you're considering your next leadership move in this space over the next 12-18 months, feel free to reach out for a confidential conversation.
Hypervolt builds intelligent, connected energy infrastructure for the electrified home and grid. Our ecosystem spans consumer EV charging hardware, real-time cloud platforms, data and analytics, and customer-facing applications. Our products include: UltraGrid - our proprietary cloud operating system for connected energy assets Watson - remote diagnostics and customer support automation Together, these platforms ingest and process billions of telemetry events per day, enabling low-latency control, advanced analytics, and future grid services. The Role We're looking for a highly experienced VP Engineering to lead Hypervolt's cloud, platform, data, and application engineering functions. Reporting to the CTO, this role is responsible for engineering execution, reliability, and scale across Hypervolt's cloud-based systems, while working in close collaboration with the hardware and firmware teams to unlock device capability through the cloud. This is a senior leadership role for someone who can operate strategically while remaining deeply engaged in technical direction and delivery. Responsibilities Engineering Leadership & Execution Lead and scale engineering teams across cloud infrastructure, backend services, data platforms, and applications. Translate company and product strategy into clear engineering roadmaps and execution plans. Own delivery, quality, reliability, and operational excellence across cloud and application platforms. Establish strong technical ownership, delivery cadence, and engineering standards. Provide technical leadership across Hypervolt's AWS-based microservices architecture. Own the evolution and reliability of UltraGrid, Hypervolt's cloud operating system for connected assets. Ensure low-latency, bi-directional control and automation of devices at scale. Drive platform scalability, performance, security, and cost efficiency. Data, Streaming & Analytics Oversee large-scale telemetry ingestion via highly available MQTT brokers handling 6+ billion messages per day. Guide streaming pipelines using Apache Pulsar and data storage across DynamoDB and Google BigQuery. Enable high-fidelity time-series analytics, machine learning, and forecasting at scale. Ensure robust handling of offline data replay and reconciliation. Collaboration with Hardware & Firmware Work closely with hardware and firmware engineering teams to: Define clear cloud-device interfaces and contracts. Enable new device capabilities through cloud services and control systems. Support OTA workflows, diagnostics, and remote configuration. Ensure cloud platforms fully support the Home 3 Pro product lifecycle, from installation through long-term operation. Partner to reduce field failures and warranty costs through remote diagnostics and automation (Watson). Applications & Customer Experience Oversee backend systems supporting the Hypervolt mobile app and Ultra Mode. Ensure real-time changes and device controls sync seamlessly with customer-facing applications. Support operational tooling and customer support workflows through Watson. Reliability, Scale & Operations Own cloud platform reliability, uptime, observability, and incident response. Drive best practices in testing, monitoring, and resilience. Balance rapid product delivery with long-term platform health and technical debt management. People, Culture & Organisation Build, mentor, and retain high-performing engineering leaders and teams. Foster a culture of ownership, pragmatism, and customer focus. Act as a senior technical leader and trusted partner across the business. Skills & Experience Senior engineering leadership experience (Director / VP level) in cloud and platform engineering. Strong background in distributed systems and AWS-based architectures. Experience operating real-time, event-driven systems at significant scale. Proven ability to collaborate effectively with hardware and firmware teams. Track record of building and scaling engineering organisations. Strong technical judgment and delivery focus. Highly Desirable Experience with IoT, connected devices, or edge-to-cloud systems. Experience with telemetry, time-series data, or control systems. Familiarity with energy, EV charging, or grid-connected platforms. Exposure to ML and analytics platforms at scale. What Success Looks Like Cloud platforms reliably enable and extend device capability. UltraGrid scales efficiently at massive data volumes with low latency. Hardware, firmware, and cloud teams operate as a cohesive system. New features move quickly from device capability to customer value. Engineering delivery is predictable, resilient, and high quality. What We Offer A senior leadership role at the centre of Hypervolt's platform strategy. Ownership of cloud systems operating at real-world, grid scale. Close partnership with the CTO and senior leadership team. The opportunity to build infrastructure that shapes the future of energy.
Jul 01, 2026
Full time
Hypervolt builds intelligent, connected energy infrastructure for the electrified home and grid. Our ecosystem spans consumer EV charging hardware, real-time cloud platforms, data and analytics, and customer-facing applications. Our products include: UltraGrid - our proprietary cloud operating system for connected energy assets Watson - remote diagnostics and customer support automation Together, these platforms ingest and process billions of telemetry events per day, enabling low-latency control, advanced analytics, and future grid services. The Role We're looking for a highly experienced VP Engineering to lead Hypervolt's cloud, platform, data, and application engineering functions. Reporting to the CTO, this role is responsible for engineering execution, reliability, and scale across Hypervolt's cloud-based systems, while working in close collaboration with the hardware and firmware teams to unlock device capability through the cloud. This is a senior leadership role for someone who can operate strategically while remaining deeply engaged in technical direction and delivery. Responsibilities Engineering Leadership & Execution Lead and scale engineering teams across cloud infrastructure, backend services, data platforms, and applications. Translate company and product strategy into clear engineering roadmaps and execution plans. Own delivery, quality, reliability, and operational excellence across cloud and application platforms. Establish strong technical ownership, delivery cadence, and engineering standards. Provide technical leadership across Hypervolt's AWS-based microservices architecture. Own the evolution and reliability of UltraGrid, Hypervolt's cloud operating system for connected assets. Ensure low-latency, bi-directional control and automation of devices at scale. Drive platform scalability, performance, security, and cost efficiency. Data, Streaming & Analytics Oversee large-scale telemetry ingestion via highly available MQTT brokers handling 6+ billion messages per day. Guide streaming pipelines using Apache Pulsar and data storage across DynamoDB and Google BigQuery. Enable high-fidelity time-series analytics, machine learning, and forecasting at scale. Ensure robust handling of offline data replay and reconciliation. Collaboration with Hardware & Firmware Work closely with hardware and firmware engineering teams to: Define clear cloud-device interfaces and contracts. Enable new device capabilities through cloud services and control systems. Support OTA workflows, diagnostics, and remote configuration. Ensure cloud platforms fully support the Home 3 Pro product lifecycle, from installation through long-term operation. Partner to reduce field failures and warranty costs through remote diagnostics and automation (Watson). Applications & Customer Experience Oversee backend systems supporting the Hypervolt mobile app and Ultra Mode. Ensure real-time changes and device controls sync seamlessly with customer-facing applications. Support operational tooling and customer support workflows through Watson. Reliability, Scale & Operations Own cloud platform reliability, uptime, observability, and incident response. Drive best practices in testing, monitoring, and resilience. Balance rapid product delivery with long-term platform health and technical debt management. People, Culture & Organisation Build, mentor, and retain high-performing engineering leaders and teams. Foster a culture of ownership, pragmatism, and customer focus. Act as a senior technical leader and trusted partner across the business. Skills & Experience Senior engineering leadership experience (Director / VP level) in cloud and platform engineering. Strong background in distributed systems and AWS-based architectures. Experience operating real-time, event-driven systems at significant scale. Proven ability to collaborate effectively with hardware and firmware teams. Track record of building and scaling engineering organisations. Strong technical judgment and delivery focus. Highly Desirable Experience with IoT, connected devices, or edge-to-cloud systems. Experience with telemetry, time-series data, or control systems. Familiarity with energy, EV charging, or grid-connected platforms. Exposure to ML and analytics platforms at scale. What Success Looks Like Cloud platforms reliably enable and extend device capability. UltraGrid scales efficiently at massive data volumes with low latency. Hardware, firmware, and cloud teams operate as a cohesive system. New features move quickly from device capability to customer value. Engineering delivery is predictable, resilient, and high quality. What We Offer A senior leadership role at the centre of Hypervolt's platform strategy. Ownership of cloud systems operating at real-world, grid scale. Close partnership with the CTO and senior leadership team. The opportunity to build infrastructure that shapes the future of energy.
Role purpose Avanade UK Security is scaling fast, requiring a Director level Identity & Access Management (IAM) Lead to build a Microsoft first IAM growth engine across advisory, implementation, and managed services, with a strong bias toward repeatable offers, accelerated conversion, and delivery excellence. This role is also accountable for positioning Identity as the control plane for AI era security, including Microsoft Agent365, Copilot driven workflows, and emerging agent based architectures, ensuring UK Security is future proofed for the next generation of identity centric security demand. This role reports to the UK Security Practice Lead and leads presales/solutioning with a technical Solution Architect and Presales Lead. Furthermore, this role owns IAM GTM, delivery quality, capability/IP build while feeding into the Identity MSS module as part of the broader MSS portfolio (separate accountability, tight interlock). Travel expected for key clients, Microsoft, and Practice leadership commitments. Commercial expectations This role influences revenue and will carry a soft target aligned to the UK Security all up plan: Year1: $1-2m influenced growth. Year2: $2-3m influenced growth. Success is measured through supporting the sales team to generate pipeline, conversion of pipeline, expansion/attach of existing accounts, and repeatable delivery. Reporting line & operating model Reports to: UK Security Practice Lead Key peers: UK MSS Lead, UK Security Presales Lead, UK Security Solution Architects (x2 from other practices - Infrastructure, Software Engineering, Modern Workplace, Data & AI, Business Applications) People leadership: No formal line management initially; expected to act as Career Advisor/People Lead for a small number of individuals (mentorship, development, high performance standards). Matrix influence: Identity Solution Architect soft reports into the IAM Lead for practice level IAM direction, consistency, and capability build while security leadership team members continue to report to the Practice Lead. Success criteria First 6 months - A clear IAM "spine" for the practice: what we sell, how we sell it, how we deliver it, and what becomes service delivered across UK onshore, nearshore delivery centres, and offshore delivery centres. A repeatable presales motion for Entra led IAM (workshops/assessments/pilots scaled rollouts) that improves speed and win rate. Delivery governance and QA standards that reduce programme variability and escalations. 12 months - A scaled, Microsoft first IAM pipeline with a predictable conversion pattern. Demonstrable asset reuse (templates, reference architectures, automation patterns, delivery playbooks). A clear project to service pathway into Identity MSS (handover criteria, onboarding artefacts, operational KPIs etc.). 24 months - UK recognised as a credible IAM leader in regulated industries, with external presence (clients/Microsoft/events) supporting sustained growth. Key responsibilities IAM GTM & seller enablement (primary) - Own the UK IAM narrative and differentiation: Microsoft Entra first (Entra ID, Entra Suite/E7 positioning, Identity Protection, governance and lifecycle foundations etc.). Own the UK Security narrative and capability for identity centric AI security, including Microsoft Agent365, Copilot, and agent based workloads, where identity, permissions, and trust boundaries are the primary control mechanisms. Define how agent identities, agent permissions, human to agent and agent to agent trust, and data access are governed, monitored, and secured using Microsoft Entra and the broader Microsoft Security stack. Ensure IAM offerings explicitly address AI driven risk scenarios, including delegated agent access, over privileged identities, lateral agent movement, and non human identity sprawl. Position Identity as the foundational security layer for AI adoption, pulling through Entra, E7, Purview, Defender, and AI Security conversations as a single, coherent value proposition. Build IAM led GTM plays where AI security, Copilot adoption, and Agent365 are anchored in identity governance, access control, and trust, positioning IAM as the entry point rather than an implementation afterthought. Build practical seller enablement: talk tracks, qualification prompts, value proof, commercial guardrails, "what good looks like" etc. Create repeatable plays by industry and account segment where identity is the control plane for transformation and AI adoption. Presales leadership & solutioning - Lead solutioning for complex IAM pursuits with UK IAM Solution Architect: scope, approach, commercials, delivery model, risks, and dependencies. Drive fast, outcome led client entry motions (e.g., Entra security & resilience assessment, identity modernisation, governance quick starts etc.). Work with Microsoft where relevant to accelerate co sell and secure sponsorship (without diluting Microsoft first stance). Delivery quality, escalation & governance (shared accountability) - Own IAM delivery quality and programme health: QA gates, architecture assurance, delivery risk management, and escalation resolution (shared with delivery leads). Ensure delivery standards produce repeatable outcomes and strong client confidence (not bespoke reinvention). Embed modern identity security realities into delivery (identity threat, resilience, response readiness) beyond "implementation complete" to expand Microsoft security footprint. Capability, assets & IP - Build reusable assets across assessment/diagnostics, reference architectures and design patterns, migration patterns (hybrid/legacy modernisation), automation (PowerShell, Graph/API patterns), runbooks and onboarding templates. Establish a clear lifecycle across project asset offer service to compound capability and drive recurring revenue. Identity MSS interlock - Define the "handshake" from projects into Identity MSS: what must be true at handover, onboarding artefacts, operational KPIs/reporting, continuous improvement backlog and ownership boundaries. Partner closely with the MSS Lead to ensure Identity MSS is scalable and commercially viable, without blurring accountability. Partner leverage - Build and support the Partner Ecosystem team to manage relevant partner alliances when needed (e.g., migration from non Microsoft IDPs; selective IGA integration etc.) always anchored to a Microsoft first end state. Culture, leadership & people development (mentorship) - Act as a high trust, high autonomy, high standards leader who raises quality, pace, and ambition. Provide mentorship and capability development through Career Advisor responsibilities and informal leadership especially for Solution Architects and emerging IAM talent. Essential Experience Proven track record building and scaling IAM capability in a consulting environment: sell + solution + deliver + industrialise. Deep Microsoft Entra leadership across Entra ID security and configuration, Conditional Access, authentication strength, Identity Protection, Identity governance and lifecycle foundations (JML and provisioning patterns), X to Entra migrations, driving Microsoft first identity journeys. Demonstrated ability to translate emerging Microsoft platform shifts (e.g. Agent365, Copilot, AI enabled security) into credible client narratives, offers, and delivery patterns, with Identity positioned as the primary security control. Strong understanding of workforce IAM and hybrid/legacy identity modernisation (AD and modern identity patterns). Senior stakeholder presence: able to operate credibly with CISOs/CIOs and internally influence sellers and architects. Desirable experience: Security operations awareness: monitoring/logging patterns, identity investigations, and integration with broader security services; Customer Identity and Access Management (CIAM)/B2C experience. Non negotiable behaviours: Microsoft first mindset as an exclusive stance; "start up mentality" - hungry, creative, ambitious, pace driven, ownership led; able to form and articulate a clear point of view on how identity, AI agents, and automation change the security model; Builds through others: sets direction, creates clarity, removes blockers, demands quality without creating dependency; Comfortable operating in a high ambition peer group with shared standards and high autonomy. Measures of success Influenced revenue against soft target (pipeline creation and conversion). Win rate and cycle time improvement for IAM pursuits. Delivery health: reduced escalations, stronger QA, predictable outcomes. Reuse rate and adoption of IAM assets/standard approaches. Successful, measurable conversion path from IAM projects into Identity MSS.
Jun 30, 2026
Full time
Role purpose Avanade UK Security is scaling fast, requiring a Director level Identity & Access Management (IAM) Lead to build a Microsoft first IAM growth engine across advisory, implementation, and managed services, with a strong bias toward repeatable offers, accelerated conversion, and delivery excellence. This role is also accountable for positioning Identity as the control plane for AI era security, including Microsoft Agent365, Copilot driven workflows, and emerging agent based architectures, ensuring UK Security is future proofed for the next generation of identity centric security demand. This role reports to the UK Security Practice Lead and leads presales/solutioning with a technical Solution Architect and Presales Lead. Furthermore, this role owns IAM GTM, delivery quality, capability/IP build while feeding into the Identity MSS module as part of the broader MSS portfolio (separate accountability, tight interlock). Travel expected for key clients, Microsoft, and Practice leadership commitments. Commercial expectations This role influences revenue and will carry a soft target aligned to the UK Security all up plan: Year1: $1-2m influenced growth. Year2: $2-3m influenced growth. Success is measured through supporting the sales team to generate pipeline, conversion of pipeline, expansion/attach of existing accounts, and repeatable delivery. Reporting line & operating model Reports to: UK Security Practice Lead Key peers: UK MSS Lead, UK Security Presales Lead, UK Security Solution Architects (x2 from other practices - Infrastructure, Software Engineering, Modern Workplace, Data & AI, Business Applications) People leadership: No formal line management initially; expected to act as Career Advisor/People Lead for a small number of individuals (mentorship, development, high performance standards). Matrix influence: Identity Solution Architect soft reports into the IAM Lead for practice level IAM direction, consistency, and capability build while security leadership team members continue to report to the Practice Lead. Success criteria First 6 months - A clear IAM "spine" for the practice: what we sell, how we sell it, how we deliver it, and what becomes service delivered across UK onshore, nearshore delivery centres, and offshore delivery centres. A repeatable presales motion for Entra led IAM (workshops/assessments/pilots scaled rollouts) that improves speed and win rate. Delivery governance and QA standards that reduce programme variability and escalations. 12 months - A scaled, Microsoft first IAM pipeline with a predictable conversion pattern. Demonstrable asset reuse (templates, reference architectures, automation patterns, delivery playbooks). A clear project to service pathway into Identity MSS (handover criteria, onboarding artefacts, operational KPIs etc.). 24 months - UK recognised as a credible IAM leader in regulated industries, with external presence (clients/Microsoft/events) supporting sustained growth. Key responsibilities IAM GTM & seller enablement (primary) - Own the UK IAM narrative and differentiation: Microsoft Entra first (Entra ID, Entra Suite/E7 positioning, Identity Protection, governance and lifecycle foundations etc.). Own the UK Security narrative and capability for identity centric AI security, including Microsoft Agent365, Copilot, and agent based workloads, where identity, permissions, and trust boundaries are the primary control mechanisms. Define how agent identities, agent permissions, human to agent and agent to agent trust, and data access are governed, monitored, and secured using Microsoft Entra and the broader Microsoft Security stack. Ensure IAM offerings explicitly address AI driven risk scenarios, including delegated agent access, over privileged identities, lateral agent movement, and non human identity sprawl. Position Identity as the foundational security layer for AI adoption, pulling through Entra, E7, Purview, Defender, and AI Security conversations as a single, coherent value proposition. Build IAM led GTM plays where AI security, Copilot adoption, and Agent365 are anchored in identity governance, access control, and trust, positioning IAM as the entry point rather than an implementation afterthought. Build practical seller enablement: talk tracks, qualification prompts, value proof, commercial guardrails, "what good looks like" etc. Create repeatable plays by industry and account segment where identity is the control plane for transformation and AI adoption. Presales leadership & solutioning - Lead solutioning for complex IAM pursuits with UK IAM Solution Architect: scope, approach, commercials, delivery model, risks, and dependencies. Drive fast, outcome led client entry motions (e.g., Entra security & resilience assessment, identity modernisation, governance quick starts etc.). Work with Microsoft where relevant to accelerate co sell and secure sponsorship (without diluting Microsoft first stance). Delivery quality, escalation & governance (shared accountability) - Own IAM delivery quality and programme health: QA gates, architecture assurance, delivery risk management, and escalation resolution (shared with delivery leads). Ensure delivery standards produce repeatable outcomes and strong client confidence (not bespoke reinvention). Embed modern identity security realities into delivery (identity threat, resilience, response readiness) beyond "implementation complete" to expand Microsoft security footprint. Capability, assets & IP - Build reusable assets across assessment/diagnostics, reference architectures and design patterns, migration patterns (hybrid/legacy modernisation), automation (PowerShell, Graph/API patterns), runbooks and onboarding templates. Establish a clear lifecycle across project asset offer service to compound capability and drive recurring revenue. Identity MSS interlock - Define the "handshake" from projects into Identity MSS: what must be true at handover, onboarding artefacts, operational KPIs/reporting, continuous improvement backlog and ownership boundaries. Partner closely with the MSS Lead to ensure Identity MSS is scalable and commercially viable, without blurring accountability. Partner leverage - Build and support the Partner Ecosystem team to manage relevant partner alliances when needed (e.g., migration from non Microsoft IDPs; selective IGA integration etc.) always anchored to a Microsoft first end state. Culture, leadership & people development (mentorship) - Act as a high trust, high autonomy, high standards leader who raises quality, pace, and ambition. Provide mentorship and capability development through Career Advisor responsibilities and informal leadership especially for Solution Architects and emerging IAM talent. Essential Experience Proven track record building and scaling IAM capability in a consulting environment: sell + solution + deliver + industrialise. Deep Microsoft Entra leadership across Entra ID security and configuration, Conditional Access, authentication strength, Identity Protection, Identity governance and lifecycle foundations (JML and provisioning patterns), X to Entra migrations, driving Microsoft first identity journeys. Demonstrated ability to translate emerging Microsoft platform shifts (e.g. Agent365, Copilot, AI enabled security) into credible client narratives, offers, and delivery patterns, with Identity positioned as the primary security control. Strong understanding of workforce IAM and hybrid/legacy identity modernisation (AD and modern identity patterns). Senior stakeholder presence: able to operate credibly with CISOs/CIOs and internally influence sellers and architects. Desirable experience: Security operations awareness: monitoring/logging patterns, identity investigations, and integration with broader security services; Customer Identity and Access Management (CIAM)/B2C experience. Non negotiable behaviours: Microsoft first mindset as an exclusive stance; "start up mentality" - hungry, creative, ambitious, pace driven, ownership led; able to form and articulate a clear point of view on how identity, AI agents, and automation change the security model; Builds through others: sets direction, creates clarity, removes blockers, demands quality without creating dependency; Comfortable operating in a high ambition peer group with shared standards and high autonomy. Measures of success Influenced revenue against soft target (pipeline creation and conversion). Win rate and cycle time improvement for IAM pursuits. Delivery health: reduced escalations, stronger QA, predictable outcomes. Reuse rate and adoption of IAM assets/standard approaches. Successful, measurable conversion path from IAM projects into Identity MSS.
About Central Functions Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded. Why be the Head of Engineering and Governance at THG? THG is building a world class data function to power one of the UK's largest e commerce businesses. As Head of Engineering & Governance, you will own the quality, availability and structure of the data that enables every business facing team across our Beauty and Nutrition divisions. This is not a systems infrastructure role. You are not managing foundational platform plumbing - that sits with our technology partner, Ingenuity. Your remit is the layer above that: how data is structured, governed, made available and used across the business. You will set the direction for how THG gets the most from its data ecosystem, ensuring that analytics teams, data scientists, and business leaders can trust and act on the data they see. You will lead three distinct functions: Engineering (how we build, structure and maintain our data domains), Governance (how we ensure quality, consistency and trust), and Reporting (how we present business performance data consistently across PLC). You will work closely with Ingenuity, who provide the foundational platform and first layer pipelines, to set requirements and standards that flow through from ingestion to insight. We are at an early stage of this journey. Our data foundations need significant work - we have talented analysts who have been doing engineering work without the structure or tools to do it well, governance that is essentially non existent, and reporting that has grown organically without consistency. You will shape and deliver the roadmap that fixes this. What you'll do Strategic Direction Set the vision and roadmap for data engineering, governance and reporting across THG PLC Define how data domains (Customer, Commercial, Operations) should be structured, stored and made available for analytics, data science and AI use cases Own the relationship with Ingenuity on platform and data matters - setting requirements, managing dependencies and ensuring PLC needs are reflected in the Ingen roadmap Evaluate where THG should use Ingen capability versus external tooling, and ensure every technology choice is documented and commercially justified Drive the business towards a single source of truth - reducing data silos, resolving mastering conflicts, and building confidence in our data across the organization Lead the Engineering team in building and maintaining the data pipelines, domain datasets and platform architecture that underpin analytics across Beauty and Nutrition Own the evolution of our GCP/BigQuery platform - from how data is ingested and stored, to how it is structured for downstream consumption Set engineering standards - version control, testing, error handling, documentation - and ensure they are consistently applied Champion the use of AI and automation in data engineering - this is a small team that needs to move fast, and we expect the use of AI assisted pipeline development and management to be embedded in how we work Data Governance Lead the Data Governance function from a standing start - we have no established governance framework and this is a greenfield opportunity to build it properly Own the framework for how THG manages data quality, metadata, data definitions and lineage across PLC Work with Ingenuity to ensure governance standards are consistent across both PLC and Ingen data infrastructure Build the culture and processes that make governance a positive enabler rather than a compliance burden Reporting & BI Own the consistency and quality of all business performance reporting across THG PLC - dashboards, KPI reports, executive level views Ensure that any regularly used report or dashboard is owned, maintained and built to a consistent standard - no more ad hoc reporting that lives outside a managed framework Lead the evolution of our Tableau estate and assess when alternative or complementary tooling should be introduced Leadership & People Lead, develop and retain a high performing team across three functions - Engineering, Governance and Reporting Set clear direction and accountability for each function, developing your direct reports into leaders in their own right Build a culture of engineering excellence, curiosity and continuous improvement Influence and educate senior stakeholders across the business - building data literacy and trust in data assets What skills and experience do I need for this role? Significant experience (typically 8+ years) in data engineering, data platform or data leadership roles, with at least 3 years at a senior or head of level Deep hands on experience with GCP and BigQuery - you must have built and scaled data platforms on this stack Experience across multiple data domains - ideally at least two of Customer, Commercial and Operations Proven track record of evolving a business's data architecture - you can point to concrete examples of how you changed the way a business ingests, stores and consumes its data Strong understanding of data governance principles - data quality, metadata management, mastering and lineage Experience working with or alongside a technology partner or platform team (similar to our Ingenuity relationship) Demonstrated use of AI in data engineering contexts - AI assisted pipeline development, automated quality monitoring, or similar Strong leadership and stakeholder management skills - able to influence at Director and C suite level Experience in e commerce, retail or consumer goods Familiarity with Dataform, dbt or equivalent transformation frameworks Experience with data cataloguing or governance tooling (Collibra, Alation, DataHub or equivalent) Exposure to ML/AI platform requirements - understanding what good data foundations look like to enable data science and personalisation What's in it for me? Access bespoke development programmes that have been designed and developed by our in house L&D team. Continued development through our upskilling programme that is delivered in partnership with an industry leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face to face and virtual appointments with our in house GP. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State of the art on site gym. Access to our on site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On site staff shop. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. Equal Opportunity and Diversity THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Jun 29, 2026
Full time
About Central Functions Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded. Why be the Head of Engineering and Governance at THG? THG is building a world class data function to power one of the UK's largest e commerce businesses. As Head of Engineering & Governance, you will own the quality, availability and structure of the data that enables every business facing team across our Beauty and Nutrition divisions. This is not a systems infrastructure role. You are not managing foundational platform plumbing - that sits with our technology partner, Ingenuity. Your remit is the layer above that: how data is structured, governed, made available and used across the business. You will set the direction for how THG gets the most from its data ecosystem, ensuring that analytics teams, data scientists, and business leaders can trust and act on the data they see. You will lead three distinct functions: Engineering (how we build, structure and maintain our data domains), Governance (how we ensure quality, consistency and trust), and Reporting (how we present business performance data consistently across PLC). You will work closely with Ingenuity, who provide the foundational platform and first layer pipelines, to set requirements and standards that flow through from ingestion to insight. We are at an early stage of this journey. Our data foundations need significant work - we have talented analysts who have been doing engineering work without the structure or tools to do it well, governance that is essentially non existent, and reporting that has grown organically without consistency. You will shape and deliver the roadmap that fixes this. What you'll do Strategic Direction Set the vision and roadmap for data engineering, governance and reporting across THG PLC Define how data domains (Customer, Commercial, Operations) should be structured, stored and made available for analytics, data science and AI use cases Own the relationship with Ingenuity on platform and data matters - setting requirements, managing dependencies and ensuring PLC needs are reflected in the Ingen roadmap Evaluate where THG should use Ingen capability versus external tooling, and ensure every technology choice is documented and commercially justified Drive the business towards a single source of truth - reducing data silos, resolving mastering conflicts, and building confidence in our data across the organization Lead the Engineering team in building and maintaining the data pipelines, domain datasets and platform architecture that underpin analytics across Beauty and Nutrition Own the evolution of our GCP/BigQuery platform - from how data is ingested and stored, to how it is structured for downstream consumption Set engineering standards - version control, testing, error handling, documentation - and ensure they are consistently applied Champion the use of AI and automation in data engineering - this is a small team that needs to move fast, and we expect the use of AI assisted pipeline development and management to be embedded in how we work Data Governance Lead the Data Governance function from a standing start - we have no established governance framework and this is a greenfield opportunity to build it properly Own the framework for how THG manages data quality, metadata, data definitions and lineage across PLC Work with Ingenuity to ensure governance standards are consistent across both PLC and Ingen data infrastructure Build the culture and processes that make governance a positive enabler rather than a compliance burden Reporting & BI Own the consistency and quality of all business performance reporting across THG PLC - dashboards, KPI reports, executive level views Ensure that any regularly used report or dashboard is owned, maintained and built to a consistent standard - no more ad hoc reporting that lives outside a managed framework Lead the evolution of our Tableau estate and assess when alternative or complementary tooling should be introduced Leadership & People Lead, develop and retain a high performing team across three functions - Engineering, Governance and Reporting Set clear direction and accountability for each function, developing your direct reports into leaders in their own right Build a culture of engineering excellence, curiosity and continuous improvement Influence and educate senior stakeholders across the business - building data literacy and trust in data assets What skills and experience do I need for this role? Significant experience (typically 8+ years) in data engineering, data platform or data leadership roles, with at least 3 years at a senior or head of level Deep hands on experience with GCP and BigQuery - you must have built and scaled data platforms on this stack Experience across multiple data domains - ideally at least two of Customer, Commercial and Operations Proven track record of evolving a business's data architecture - you can point to concrete examples of how you changed the way a business ingests, stores and consumes its data Strong understanding of data governance principles - data quality, metadata management, mastering and lineage Experience working with or alongside a technology partner or platform team (similar to our Ingenuity relationship) Demonstrated use of AI in data engineering contexts - AI assisted pipeline development, automated quality monitoring, or similar Strong leadership and stakeholder management skills - able to influence at Director and C suite level Experience in e commerce, retail or consumer goods Familiarity with Dataform, dbt or equivalent transformation frameworks Experience with data cataloguing or governance tooling (Collibra, Alation, DataHub or equivalent) Exposure to ML/AI platform requirements - understanding what good data foundations look like to enable data science and personalisation What's in it for me? Access bespoke development programmes that have been designed and developed by our in house L&D team. Continued development through our upskilling programme that is delivered in partnership with an industry leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face to face and virtual appointments with our in house GP. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State of the art on site gym. Access to our on site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On site staff shop. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. Equal Opportunity and Diversity THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Why join frog?frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experience by delivering market-defining business models, products, services, brand engagements and communications.Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets.Frogs value humour, positivity, and community just as highly as performance and outcomes. We have an open, flexible and inclusive culture. Working at frog means you are empowered to meet the moment and Make Your Mark on every projectWhat you will be doingWe are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleaguesYou will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands-on experience of large-scale programmes, your network of industry relationships, and your thought leadership to create innovative proposals and deliver tangible benefit to both clients and customers alike.Key ResponsibilitiesLead and grow frog's Service Transformation activities across FS clients contributing to the overall growth of our business with FS clientsCreate and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care.Lead and deliver large-scale and complex programmes of work from inception to implementation that leverage Capgemini group-wide capabilities, have sound commercial foundation, measurable business outcomes and that excite and engage our clients and colleagues.Lead business development, including shaping proposals, responding to bids, pitching to clients, and growing key accounts.Build trusted relationships as a strategic advisor to senior client stakeholders, including C-suite leaders, leveraging your deep sector knowledge and consultancy experience.Inspire, coach and develop high-performing teams, fostering a culture of creativity, collaboration, and excellence.Build and maintain a strong external presence through thought leadership, speaking engagements, and social media (e.g. LinkedIn).What we are looking forStrong consulting experience, ideally within a Big 4 firm or top tier consultancy/strategy house.Deep Sector expertise in FS, in particular Insurance, with a strong understanding of market trends, regulatory landscape, and customer needs.Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design.Proven track record of delivering complex transformation programmes in the insurance sector.Respected industry leader with a visible online presence and a strong network of insurance sector contacts.Passion for innovation and a human-centred approach to problem-solving.Experience working in or leading a sector-focused team within a consultancy is highly desirable.What you will bringA good fit for this role will bring many of the skills, experience, and attributes belowStrategic Leader - Capable of managing high-performing teams while delivering impactful approaches that drive measurable results for our clientsExperienced seller - a proven track record of identifying and driving potential opportunities with clients that will open-up areas for frog to expandPragmatic problem-solver - adopts a proactive and flexible approach, focused on finding practical solutions and reducing complexity to drive resultsCollaborative team player - Builds strong relationships and works effectively across diverse stakeholders.Commercially astute - develops programmes of work that deliver commercially for both client and frog, is contractually savvy and takes a balanced approach to risk managementExcellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders.Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of workingIntellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposalsStoryteller - can engage and excite across colleagues and clients alike through well-crafted stories and messagingIt would be a bonus if you had:Experience working with at least one of these platform providers -Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google DialogflowWe don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.CSRWe're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.About Capgemini InventCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.More information is at available at: is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.
Jun 26, 2026
Full time
Why join frog?frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experience by delivering market-defining business models, products, services, brand engagements and communications.Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets.Frogs value humour, positivity, and community just as highly as performance and outcomes. We have an open, flexible and inclusive culture. Working at frog means you are empowered to meet the moment and Make Your Mark on every projectWhat you will be doingWe are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleaguesYou will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands-on experience of large-scale programmes, your network of industry relationships, and your thought leadership to create innovative proposals and deliver tangible benefit to both clients and customers alike.Key ResponsibilitiesLead and grow frog's Service Transformation activities across FS clients contributing to the overall growth of our business with FS clientsCreate and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care.Lead and deliver large-scale and complex programmes of work from inception to implementation that leverage Capgemini group-wide capabilities, have sound commercial foundation, measurable business outcomes and that excite and engage our clients and colleagues.Lead business development, including shaping proposals, responding to bids, pitching to clients, and growing key accounts.Build trusted relationships as a strategic advisor to senior client stakeholders, including C-suite leaders, leveraging your deep sector knowledge and consultancy experience.Inspire, coach and develop high-performing teams, fostering a culture of creativity, collaboration, and excellence.Build and maintain a strong external presence through thought leadership, speaking engagements, and social media (e.g. LinkedIn).What we are looking forStrong consulting experience, ideally within a Big 4 firm or top tier consultancy/strategy house.Deep Sector expertise in FS, in particular Insurance, with a strong understanding of market trends, regulatory landscape, and customer needs.Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design.Proven track record of delivering complex transformation programmes in the insurance sector.Respected industry leader with a visible online presence and a strong network of insurance sector contacts.Passion for innovation and a human-centred approach to problem-solving.Experience working in or leading a sector-focused team within a consultancy is highly desirable.What you will bringA good fit for this role will bring many of the skills, experience, and attributes belowStrategic Leader - Capable of managing high-performing teams while delivering impactful approaches that drive measurable results for our clientsExperienced seller - a proven track record of identifying and driving potential opportunities with clients that will open-up areas for frog to expandPragmatic problem-solver - adopts a proactive and flexible approach, focused on finding practical solutions and reducing complexity to drive resultsCollaborative team player - Builds strong relationships and works effectively across diverse stakeholders.Commercially astute - develops programmes of work that deliver commercially for both client and frog, is contractually savvy and takes a balanced approach to risk managementExcellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders.Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of workingIntellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposalsStoryteller - can engage and excite across colleagues and clients alike through well-crafted stories and messagingIt would be a bonus if you had:Experience working with at least one of these platform providers -Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google DialogflowWe don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.CSRWe're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.About Capgemini InventCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.More information is at available at: is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.
Why join frog?frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experience by delivering market-defining business models, products, services, brand engagements and communications.Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets.Frogs value humour, positivity, and community just as highly as performance and outcomes. We have an open, flexible and inclusive culture. Working at frog means you are empowered to meet the moment and Make Your Mark on every projectWhat you will be doingWe are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleaguesYou will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands-on experience of large-scale programmes, your network of industry relationships, and your thought leadership to create innovative proposals and deliver tangible benefit to both clients and customers alike.Key ResponsibilitiesLead and grow frog's Service Transformation activities across FS clients contributing to the overall growth of our business with FS clientsCreate and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care.Lead and deliver large-scale and complex programmes of work from inception to implementation that leverage Capgemini group-wide capabilities, have sound commercial foundation, measurable business outcomes and that excite and engage our clients and colleagues.Lead business development, including shaping proposals, responding to bids, pitching to clients, and growing key accounts.Build trusted relationships as a strategic advisor to senior client stakeholders, including C-suite leaders, leveraging your deep sector knowledge and consultancy experience.Inspire, coach and develop high-performing teams, fostering a culture of creativity, collaboration, and excellence.Build and maintain a strong external presence through thought leadership, speaking engagements, and social media (e.g. LinkedIn).What we are looking forStrong consulting experience, ideally within a Big 4 firm or top tier consultancy/strategy house.Deep Sector expertise in FS, in particular Insurance, with a strong understanding of market trends, regulatory landscape, and customer needs.Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design.Proven track record of delivering complex transformation programmes in the insurance sector.Respected industry leader with a visible online presence and a strong network of insurance sector contacts.Passion for innovation and a human-centred approach to problem-solving.Experience working in or leading a sector-focused team within a consultancy is highly desirable.What you will bringA good fit for this role will bring many of the skills, experience, and attributes belowStrategic Leader - Capable of managing high-performing teams while delivering impactful approaches that drive measurable results for our clientsExperienced seller - a proven track record of identifying and driving potential opportunities with clients that will open-up areas for frog to expandPragmatic problem-solver - adopts a proactive and flexible approach, focused on finding practical solutions and reducing complexity to drive resultsCollaborative team player - Builds strong relationships and works effectively across diverse stakeholders.Commercially astute - develops programmes of work that deliver commercially for both client and frog, is contractually savvy and takes a balanced approach to risk managementExcellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders.Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of workingIntellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposalsStoryteller - can engage and excite across colleagues and clients alike through well-crafted stories and messagingIt would be a bonus if you had:Experience working with at least one of these platform providers -Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google DialogflowWe don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.CSRWe're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.About Capgemini InventCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.More information is at available at: is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.
Jun 26, 2026
Full time
Why join frog?frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experience by delivering market-defining business models, products, services, brand engagements and communications.Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets.Frogs value humour, positivity, and community just as highly as performance and outcomes. We have an open, flexible and inclusive culture. Working at frog means you are empowered to meet the moment and Make Your Mark on every projectWhat you will be doingWe are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleaguesYou will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands-on experience of large-scale programmes, your network of industry relationships, and your thought leadership to create innovative proposals and deliver tangible benefit to both clients and customers alike.Key ResponsibilitiesLead and grow frog's Service Transformation activities across FS clients contributing to the overall growth of our business with FS clientsCreate and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care.Lead and deliver large-scale and complex programmes of work from inception to implementation that leverage Capgemini group-wide capabilities, have sound commercial foundation, measurable business outcomes and that excite and engage our clients and colleagues.Lead business development, including shaping proposals, responding to bids, pitching to clients, and growing key accounts.Build trusted relationships as a strategic advisor to senior client stakeholders, including C-suite leaders, leveraging your deep sector knowledge and consultancy experience.Inspire, coach and develop high-performing teams, fostering a culture of creativity, collaboration, and excellence.Build and maintain a strong external presence through thought leadership, speaking engagements, and social media (e.g. LinkedIn).What we are looking forStrong consulting experience, ideally within a Big 4 firm or top tier consultancy/strategy house.Deep Sector expertise in FS, in particular Insurance, with a strong understanding of market trends, regulatory landscape, and customer needs.Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design.Proven track record of delivering complex transformation programmes in the insurance sector.Respected industry leader with a visible online presence and a strong network of insurance sector contacts.Passion for innovation and a human-centred approach to problem-solving.Experience working in or leading a sector-focused team within a consultancy is highly desirable.What you will bringA good fit for this role will bring many of the skills, experience, and attributes belowStrategic Leader - Capable of managing high-performing teams while delivering impactful approaches that drive measurable results for our clientsExperienced seller - a proven track record of identifying and driving potential opportunities with clients that will open-up areas for frog to expandPragmatic problem-solver - adopts a proactive and flexible approach, focused on finding practical solutions and reducing complexity to drive resultsCollaborative team player - Builds strong relationships and works effectively across diverse stakeholders.Commercially astute - develops programmes of work that deliver commercially for both client and frog, is contractually savvy and takes a balanced approach to risk managementExcellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders.Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of workingIntellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposalsStoryteller - can engage and excite across colleagues and clients alike through well-crafted stories and messagingIt would be a bonus if you had:Experience working with at least one of these platform providers -Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google DialogflowWe don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.CSRWe're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.About Capgemini InventCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.More information is at available at: is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.