We are looking for an experienced and proactive Customer Services Manager to lead a small customer service team while playing a hands-on role in the day-to-day operation. This is a visible, interactive role where you will work across both the office and warehouse environments, ensuring a smooth customer journey from initial enquiry through to goods dispatch. You will manage a team of three customer service professionals, support their development, allocate workloads and drive improvements in service levels, turnaround times and customer experience. The business has a supportive, relaxed and collaborative culture, but there is also a clear focus on accountability, responsiveness and getting the work done well. About the Role This is an exciting time to join the business, with several planned improvement projects across customer service and operations. You will help learn, support and implement a new CRM system, which will link into a new Warehouse Management System, while also helping to enhance the ticketing system to improve customer response times and overall service experience. You will form part of the wider management team, attending meetings, sharing feedback from the customer service function and taking direction from senior leaders to implement within your team. This role would suit someone who can manage change by leading from the front, balancing team oversight with a willingness to be actively involved in the work itself. Key Responsibilities Lead, manage and develop a team of one full-time and two part-time Customer Service Representatives. Set team objectives, service level expectations and customer satisfaction targets. Monitor workloads, manage productivity and allocate tasks effectively across the team. Drive improvements in SLA performance, customer response times and overall turnaround from enquiry to dispatch. Act as an escalation point for customer queries, issues and more complex service matters. Observe current processes, identify opportunities for improvement and implement practical efficiencies. Manage team holidays and ensure appropriate departmental cover. Work closely with warehouse, dispatch and logistics colleagues to ensure customer commitments are met. Attend management meetings, share insight and implement agreed actions within the team. Who We Are Looking For Our ideal person will come from a goods/sales related customer service environment where warehousing, dispatch and logistics are part of the customer experience. You will understand the importance of managing customer expectations, service agreements and turnaround times from initial enquiry through to goods being dispatched. Previous experience managing or supervising a customer service or customer operations team. Experience within a goods-based business, ideally with an on-site warehouse or dispatch function. A good understanding of customer service, order fulfilment, logistics coordination and operational follow-through. Strong people skills, with a flexible communication style that works well with different personalities. Confidence managing change, introducing new processes and bringing people with you. Intuitive systems skills, including the ability to learn new CRM, ticketing and operational platforms quickly. Strong organisational skills, with the ability to prioritise, allocate work and monitor performance. A hands-on, visible and practical management style. A continuous improvement mindset, with the confidence to observe, question and improve ways of working. Culture and Environment The business offers a supportive, down-to-earth and relaxed working culture. It is a friendly environment where teamwork matters, but where customer service standards, deadlines and follow-through are taken seriously. This role will involve regular interaction across the office and warehouse, so it would suit someone who enjoys variety, movement and being close to the operational detail rather than being desk-bound all day. Benefits 20 days holiday plus Bank Holidays. Statutory pension contributions. On-site parking. On-site staff breakout room and kitchen area to relax away from the desk. Overtime opportunities during peak trading periods, including Christmas and Black Friday weekends. Opportunity to play a key role in customer service and operational improvement projects. Working Pattern and Start Date The role is primarily Monday to Friday, working core office hours of 8:30am to 5:00pm. There may be overtime opportunities during busy seasonal periods. The aim is for the successful person to start in September. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Aug 26, 2026
Full time
We are looking for an experienced and proactive Customer Services Manager to lead a small customer service team while playing a hands-on role in the day-to-day operation. This is a visible, interactive role where you will work across both the office and warehouse environments, ensuring a smooth customer journey from initial enquiry through to goods dispatch. You will manage a team of three customer service professionals, support their development, allocate workloads and drive improvements in service levels, turnaround times and customer experience. The business has a supportive, relaxed and collaborative culture, but there is also a clear focus on accountability, responsiveness and getting the work done well. About the Role This is an exciting time to join the business, with several planned improvement projects across customer service and operations. You will help learn, support and implement a new CRM system, which will link into a new Warehouse Management System, while also helping to enhance the ticketing system to improve customer response times and overall service experience. You will form part of the wider management team, attending meetings, sharing feedback from the customer service function and taking direction from senior leaders to implement within your team. This role would suit someone who can manage change by leading from the front, balancing team oversight with a willingness to be actively involved in the work itself. Key Responsibilities Lead, manage and develop a team of one full-time and two part-time Customer Service Representatives. Set team objectives, service level expectations and customer satisfaction targets. Monitor workloads, manage productivity and allocate tasks effectively across the team. Drive improvements in SLA performance, customer response times and overall turnaround from enquiry to dispatch. Act as an escalation point for customer queries, issues and more complex service matters. Observe current processes, identify opportunities for improvement and implement practical efficiencies. Manage team holidays and ensure appropriate departmental cover. Work closely with warehouse, dispatch and logistics colleagues to ensure customer commitments are met. Attend management meetings, share insight and implement agreed actions within the team. Who We Are Looking For Our ideal person will come from a goods/sales related customer service environment where warehousing, dispatch and logistics are part of the customer experience. You will understand the importance of managing customer expectations, service agreements and turnaround times from initial enquiry through to goods being dispatched. Previous experience managing or supervising a customer service or customer operations team. Experience within a goods-based business, ideally with an on-site warehouse or dispatch function. A good understanding of customer service, order fulfilment, logistics coordination and operational follow-through. Strong people skills, with a flexible communication style that works well with different personalities. Confidence managing change, introducing new processes and bringing people with you. Intuitive systems skills, including the ability to learn new CRM, ticketing and operational platforms quickly. Strong organisational skills, with the ability to prioritise, allocate work and monitor performance. A hands-on, visible and practical management style. A continuous improvement mindset, with the confidence to observe, question and improve ways of working. Culture and Environment The business offers a supportive, down-to-earth and relaxed working culture. It is a friendly environment where teamwork matters, but where customer service standards, deadlines and follow-through are taken seriously. This role will involve regular interaction across the office and warehouse, so it would suit someone who enjoys variety, movement and being close to the operational detail rather than being desk-bound all day. Benefits 20 days holiday plus Bank Holidays. Statutory pension contributions. On-site parking. On-site staff breakout room and kitchen area to relax away from the desk. Overtime opportunities during peak trading periods, including Christmas and Black Friday weekends. Opportunity to play a key role in customer service and operational improvement projects. Working Pattern and Start Date The role is primarily Monday to Friday, working core office hours of 8:30am to 5:00pm. There may be overtime opportunities during busy seasonal periods. The aim is for the successful person to start in September. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
PERMANENT POSITION BLACKBURN Recruitment Consultant - Temporary Recruitment A warm temp desk. An experienced team. A business that trusts its people. We're looking for an experienced Temporary Recruitment Consultant to take ownership of our established Commercial and Business Support temp desk across East Lancashire. With over 36 years in business, we've built a loyal client base, an excellent reputation and a team that believes recruitment works best when you hire good people, support them properly and then trust them to get on with it. This isn't a trainee role. We're looking for someone with at least 12 months' experience in temporary recruitment who understands the pace, urgency and relationship management that temp recruitment demands. What you'll be doing Taking over and developing an established temporary desk with warm client relationships. Building long-term relationships with clients and candidates through exceptional service. Growing existing accounts while winning new business across East Lancashire. Sourcing, interviewing and placing high-quality temporary candidates. Managing the recruitment process from initial brief through to placement and ongoing aftercare. Using modern recruitment technology and CRM systems to manage your desk effectively. Becoming a trusted recruitment partner to your clients. What we're looking for A minimum of 12 months' experience in temporary recruitment. A proven track record of developing client relationships and filling temporary vacancies. Strong business development skills and the confidence to win new clients. Excellent communication and relationship-building skills. A proactive, organised approach and the ability to thrive in a busy environment. Knowledge of the East Lancashire market would be advantageous. What you'll get Hybrid working (typically two days in the office, depending on experience). 33 days' holiday including bank holidays, plus an extra day for every completed year of service (up to five additional days). Structured one-to-one coaching and genuine career development. A market-leading commission scheme paying up to 35% commission. Modern recruitment technology that helps you recruit, not slows you down. Clear progression into leadership or business development. A supportive environment where you're trusted to do your job without being micromanaged.
Aug 26, 2026
Full time
PERMANENT POSITION BLACKBURN Recruitment Consultant - Temporary Recruitment A warm temp desk. An experienced team. A business that trusts its people. We're looking for an experienced Temporary Recruitment Consultant to take ownership of our established Commercial and Business Support temp desk across East Lancashire. With over 36 years in business, we've built a loyal client base, an excellent reputation and a team that believes recruitment works best when you hire good people, support them properly and then trust them to get on with it. This isn't a trainee role. We're looking for someone with at least 12 months' experience in temporary recruitment who understands the pace, urgency and relationship management that temp recruitment demands. What you'll be doing Taking over and developing an established temporary desk with warm client relationships. Building long-term relationships with clients and candidates through exceptional service. Growing existing accounts while winning new business across East Lancashire. Sourcing, interviewing and placing high-quality temporary candidates. Managing the recruitment process from initial brief through to placement and ongoing aftercare. Using modern recruitment technology and CRM systems to manage your desk effectively. Becoming a trusted recruitment partner to your clients. What we're looking for A minimum of 12 months' experience in temporary recruitment. A proven track record of developing client relationships and filling temporary vacancies. Strong business development skills and the confidence to win new clients. Excellent communication and relationship-building skills. A proactive, organised approach and the ability to thrive in a busy environment. Knowledge of the East Lancashire market would be advantageous. What you'll get Hybrid working (typically two days in the office, depending on experience). 33 days' holiday including bank holidays, plus an extra day for every completed year of service (up to five additional days). Structured one-to-one coaching and genuine career development. A market-leading commission scheme paying up to 35% commission. Modern recruitment technology that helps you recruit, not slows you down. Clear progression into leadership or business development. A supportive environment where you're trusted to do your job without being micromanaged.
Associate Director Data Centres (Recruitment Consultant) Empire Partnership London (Moorgate) Hybrid Working About Empire Partnership Empire Partnership is an established specialist recruitment consultancy operating across the built environment, construction, engineering and building safety sectors. We partner with leading consultancies, developers, contractors and end users across the UK, delivering high-quality permanent and contract recruitment solutions. As part of our continued growth, we are investing in a dedicated Data Centre division and are looking for an experienced recruiter to lead its development. This is an opportunity to build a specialist business within an established consultancy, with the support, infrastructure and client network already in place. The Opportunity We are looking for a commercially driven 360 recruitment professional who wants more than simply managing an existing desk. You will take ownership of establishing and growing our Data Centre division, developing new client relationships while leveraging our existing network across construction, engineering and the built environment. This role offers genuine autonomy to shape your market, build your own brand within the sector and play a key role in the long-term growth of the business. Key Responsibilities Develop and lead Empire Partnership's Data Centre recruitment division. Build long-term relationships with contractors, consultancies, developers, operators and end clients. Generate new business opportunities through proactive business development. Maximise opportunities from existing client relationships across the wider business. Manage the full 360 recruitment lifecycle from business development through to successful placement. Build and maintain a high-quality network of Data Centre professionals. Deliver permanent and contract recruitment solutions. Develop market intelligence and become recognised as a specialist within your sector. Work closely with the Managing Director to develop the division's growth strategy. Play a key role in future team growth and leadership as the division expands. You'll likely have: Proven experience as a 360 Recruitment Consultant, Senior Consultant, Principal Consultant or Team Leader. A strong track record of winning new business and developing client relationships. Experience recruiting within Data Centres, Construction, Engineering, M&E, Building Services or a closely related technical market. A commercial mindset with the confidence to develop new opportunities. A genuine growth mindset and entrepreneurial approach. Excellent communication and relationship-building skills. High levels of professionalism, accountability and self-motivation. What We Offer Opportunity to build and lead a new specialist division. Established business with an existing client base to leverage. Significant autonomy with direct access to decision makers. Hybrid working from our Moorgate, London office. Competitive basic salary. Industry-leading commission structure paying up to 40% on monthly billings over £30,000. Clear pathway into Divisional Leadership. Supportive, collaborative and ambitious culture. Investment in your personal and professional development. Why Join Empire Partnership? Empire Partnership is an established recruitment consultancy with a strong reputation across construction, the built environment, engineering and building safety. As we continue to grow, we're investing in carefully selected markets that complement our existing specialisms, with Data Centres representing a key strategic focus for the business.
Aug 26, 2026
Full time
Associate Director Data Centres (Recruitment Consultant) Empire Partnership London (Moorgate) Hybrid Working About Empire Partnership Empire Partnership is an established specialist recruitment consultancy operating across the built environment, construction, engineering and building safety sectors. We partner with leading consultancies, developers, contractors and end users across the UK, delivering high-quality permanent and contract recruitment solutions. As part of our continued growth, we are investing in a dedicated Data Centre division and are looking for an experienced recruiter to lead its development. This is an opportunity to build a specialist business within an established consultancy, with the support, infrastructure and client network already in place. The Opportunity We are looking for a commercially driven 360 recruitment professional who wants more than simply managing an existing desk. You will take ownership of establishing and growing our Data Centre division, developing new client relationships while leveraging our existing network across construction, engineering and the built environment. This role offers genuine autonomy to shape your market, build your own brand within the sector and play a key role in the long-term growth of the business. Key Responsibilities Develop and lead Empire Partnership's Data Centre recruitment division. Build long-term relationships with contractors, consultancies, developers, operators and end clients. Generate new business opportunities through proactive business development. Maximise opportunities from existing client relationships across the wider business. Manage the full 360 recruitment lifecycle from business development through to successful placement. Build and maintain a high-quality network of Data Centre professionals. Deliver permanent and contract recruitment solutions. Develop market intelligence and become recognised as a specialist within your sector. Work closely with the Managing Director to develop the division's growth strategy. Play a key role in future team growth and leadership as the division expands. You'll likely have: Proven experience as a 360 Recruitment Consultant, Senior Consultant, Principal Consultant or Team Leader. A strong track record of winning new business and developing client relationships. Experience recruiting within Data Centres, Construction, Engineering, M&E, Building Services or a closely related technical market. A commercial mindset with the confidence to develop new opportunities. A genuine growth mindset and entrepreneurial approach. Excellent communication and relationship-building skills. High levels of professionalism, accountability and self-motivation. What We Offer Opportunity to build and lead a new specialist division. Established business with an existing client base to leverage. Significant autonomy with direct access to decision makers. Hybrid working from our Moorgate, London office. Competitive basic salary. Industry-leading commission structure paying up to 40% on monthly billings over £30,000. Clear pathway into Divisional Leadership. Supportive, collaborative and ambitious culture. Investment in your personal and professional development. Why Join Empire Partnership? Empire Partnership is an established recruitment consultancy with a strong reputation across construction, the built environment, engineering and building safety. As we continue to grow, we're investing in carefully selected markets that complement our existing specialisms, with Data Centres representing a key strategic focus for the business.
Graduate Recruitment Consultant Location: Birmingham Start Dates: 24th August 2026 (Or as soon as possible) Salary: 30,000 basic + Uncapped commission OTE: 35,000 - 42,000 in Year 1 You must hold a UK Driving License or have a test booked Launch Your Graduate Career in Recruitment with Tradewind Recruitment Are you a graduate looking to start a fast-paced, rewarding career in recruitment ? If you're ambitious, driven, and motivated by success, Tradewind Recruitment offers the perfect opportunity to launch your career through our award-winning IMPACT Academy . This role is designed exclusively for graduates , with structured training, clear progression, and earning potential from day one. About Tradewind Recruitment Tradewind Recruitment is one of the UK's leading education recruitment agencies and a recognised Sunday Times Top 100 Company five times. We specialise in placing education professionals across the UK and are known for investing heavily in our people, training, and long-term career development. Many of our current Managers started their careers as graduate Recruitment Consultants through our Academy. What Is the IMPACT Academy? The IMPACT Academy is our industry-leading graduate training programme, designed to turn graduates into high-performing Recruitment Consultants. Watch our IMPACT Academy video here: (url removed) receive hands-on training, live coaching, and ongoing mentoring while learning every part of the recruitment process. Graduate Recruitment Consultant - The Role In your first year, you will: Source, interview, and support candidates for temporary and permanent roles Write professional CV profiles and market candidates to schools and clients Work closely with experienced sales consultants to increase placements Build strong relationships with candidates and internal teams Work towards achievable KPIs with full managerial support Earn commission throughout your training and development This is a sales-focused, people-driven role , ideal for graduates who enjoy targets, progression, and financial rewards. Salary, Commission & Benefits 30,000 basic salary OTE 35,000 - 42,000 in Year 1 Commission paid from day one 35 days annual leave , plus reduced hours during school holidays All-expenses-paid international incentive trips Ongoing training and career development Clear promotion pathways and fast-track progression Regular company incentives, social events, and wellbeing initiatives Career Progression After completing your first year and graduating from the IMPACT Academy, you'll move onto a dedicated sales desk and receive advanced training in: Business development Margin negotiation Safeguarding and compliance Customer service excellence Managing challenging conversations Time management and productivity Graduates who perform well can progress quickly into Senior Consultant, Team Leader, and Management roles . Who We're Looking For Ambitious, resilient, and target-driven Confident communicators Motivated by progression and earning potential Organised, proactive, and professional Interested in recruitment, sales, or business development Experience in sales, customer service, or education is helpful but not essential. Apply Now If you're ready to start your career as a Graduate Recruitment Consultant , apply today and take your first step with Tradewind Recruitment's IMPACT Academy .
Aug 26, 2026
Full time
Graduate Recruitment Consultant Location: Birmingham Start Dates: 24th August 2026 (Or as soon as possible) Salary: 30,000 basic + Uncapped commission OTE: 35,000 - 42,000 in Year 1 You must hold a UK Driving License or have a test booked Launch Your Graduate Career in Recruitment with Tradewind Recruitment Are you a graduate looking to start a fast-paced, rewarding career in recruitment ? If you're ambitious, driven, and motivated by success, Tradewind Recruitment offers the perfect opportunity to launch your career through our award-winning IMPACT Academy . This role is designed exclusively for graduates , with structured training, clear progression, and earning potential from day one. About Tradewind Recruitment Tradewind Recruitment is one of the UK's leading education recruitment agencies and a recognised Sunday Times Top 100 Company five times. We specialise in placing education professionals across the UK and are known for investing heavily in our people, training, and long-term career development. Many of our current Managers started their careers as graduate Recruitment Consultants through our Academy. What Is the IMPACT Academy? The IMPACT Academy is our industry-leading graduate training programme, designed to turn graduates into high-performing Recruitment Consultants. Watch our IMPACT Academy video here: (url removed) receive hands-on training, live coaching, and ongoing mentoring while learning every part of the recruitment process. Graduate Recruitment Consultant - The Role In your first year, you will: Source, interview, and support candidates for temporary and permanent roles Write professional CV profiles and market candidates to schools and clients Work closely with experienced sales consultants to increase placements Build strong relationships with candidates and internal teams Work towards achievable KPIs with full managerial support Earn commission throughout your training and development This is a sales-focused, people-driven role , ideal for graduates who enjoy targets, progression, and financial rewards. Salary, Commission & Benefits 30,000 basic salary OTE 35,000 - 42,000 in Year 1 Commission paid from day one 35 days annual leave , plus reduced hours during school holidays All-expenses-paid international incentive trips Ongoing training and career development Clear promotion pathways and fast-track progression Regular company incentives, social events, and wellbeing initiatives Career Progression After completing your first year and graduating from the IMPACT Academy, you'll move onto a dedicated sales desk and receive advanced training in: Business development Margin negotiation Safeguarding and compliance Customer service excellence Managing challenging conversations Time management and productivity Graduates who perform well can progress quickly into Senior Consultant, Team Leader, and Management roles . Who We're Looking For Ambitious, resilient, and target-driven Confident communicators Motivated by progression and earning potential Organised, proactive, and professional Interested in recruitment, sales, or business development Experience in sales, customer service, or education is helpful but not essential. Apply Now If you're ready to start your career as a Graduate Recruitment Consultant , apply today and take your first step with Tradewind Recruitment's IMPACT Academy .
Company Description We're You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you've come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we're shaping the future of fintech - and we're just getting started. We're looking for a proactive and operationally-minded Global People Operations Manager to help shape the future of People Operations at This role sits at the centre of our global People function, connecting people strategy, regional requirements and technology to ensure our operations are scalable, compliant and deliver a seamless employee experience. You'll work across every part of the People organisation, partnering with Regional People Directors, People Partners, Process Architects & Knowledge Leads, and People Technology to transform complex operational challenges into simple, effective solutions. From driving AI adoption and operational automation, to leading global audits, business continuity planning and the evolution of our People Service Desk, you'll play a key role in modernising how we operate while ensuring strong governance, security and compliance. If you enjoy improving processes, influencing stakeholders and building operational excellence at scale, this is an opportunity to make a meaningful impact across a global organisation. Key Responsibilities Future of People Operations & Operational Excellence Champion an AI-first and automation-first approach to People Operations, embedding scalable, efficient ways of working that improve both the employee and People team experience. Drive adoption of 's AI ecosystem, including Glean, Gemini, ChatGPT and Claude, helping colleagues build confidence and capability in using AI to improve productivity. Partner with our Knowledge managers on our People Operations knowledge strategy, ensuring processes, guidance and operational content are maintained and surfaced through Glean to enable a best-in-class self-service experience. Strategic Operations, Risk & Compliance Lead People Business Continuity Planning (BCP), ensuring robust plans are in place to support critical People operations during business disruption. Own the end-to-end audit process for the People function, partnering with internal and external auditors, coordinating evidence, tracking actions and ensuring timely remediation. Govern access management across People Technology platforms. Maintain a least-privilege approach through regular access reviews and approval processes. Represent relevant Checkout entities within quarterly Risk Committee meetings, preparing accurate reporting, risk assessments and supporting documentation for Board review. Partner with Regional People Directors to operationalise changes arising from employment law or regulatory updates, ensuring systems and processes remain aligned while compliance ownership remains within the regions. Process Design & Technology Own the ongoing development of the People Service Desk (JSM), using operational data and employee insights to improve service delivery, reduce friction and increase self-service. Partner with People Leadership and People Technology to maintain a balanced roadmap, ensuring initiatives are delivered while continually identifying opportunities to leverage automation and emerging technologies. Partner with People Technology to monitor roadmap delivery, communicate progress and ensure priorities remain aligned with business needs. Act as the operational bridge between Process Architects and regional People teams, consolidating global requirements while ensuring regional differences are appropriately reflected in solution design. Content & Policy Governance Lead the governance of People policies, ensuring they are clear, informative, well-structured, and reflective of both 's values and the needs of our employees. Ensure all policies remain compliant with applicable global and local employment laws, regulatory requirements, and evolving legislative changes, while maintaining consistency across regions where appropriate. Partner with the Global Content Manager to maintain a consistent global policy framework, ensuring regional variations are accurately reflected where required. Support the governance of operational content through standardised templates, structured review cycles and ongoing policy maintenance. Program Leadership Lead key operational programmes throughout the year, including the annual policy review cycle, Annual Leave Cash Out & Carry Over and the employee on-call process. Work closely with People Partners and COEs to identify operational pain points, translating business needs into clear requirements and prioritised roadmap initiatives to improve global processes. About You You'll thrive in this role if you're someone who enjoys solving operational problems, bringing structure to complexity and working across multiple teams to deliver meaningful change. What you'll bring to the role Experience in People Operations within a fast-paced, global or regulated environment. A passion for operational excellence, with a natural curiosity for improving processes through technology, automation and AI. Strong analytical skills, using operational data, audit findings and service metrics to identify trends and drive continuous improvement. Excellent stakeholder management skills, with the ability to build trusted relationships across technical, operational and business teams. A solid understanding of governance, risk management, data privacy and access control principles. Practical knowledge of employment legislation (particularly within the UK) and experience translating regulatory change into operational processes. A builder's mindset, you look beyond today's process to design scalable solutions that will continue to work as the business grows. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here. It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at , follow us on LinkedIn and Instagram Find Jobs in United Kingdom on Arbeitnow
Aug 26, 2026
Full time
Company Description We're You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you've come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we're shaping the future of fintech - and we're just getting started. We're looking for a proactive and operationally-minded Global People Operations Manager to help shape the future of People Operations at This role sits at the centre of our global People function, connecting people strategy, regional requirements and technology to ensure our operations are scalable, compliant and deliver a seamless employee experience. You'll work across every part of the People organisation, partnering with Regional People Directors, People Partners, Process Architects & Knowledge Leads, and People Technology to transform complex operational challenges into simple, effective solutions. From driving AI adoption and operational automation, to leading global audits, business continuity planning and the evolution of our People Service Desk, you'll play a key role in modernising how we operate while ensuring strong governance, security and compliance. If you enjoy improving processes, influencing stakeholders and building operational excellence at scale, this is an opportunity to make a meaningful impact across a global organisation. Key Responsibilities Future of People Operations & Operational Excellence Champion an AI-first and automation-first approach to People Operations, embedding scalable, efficient ways of working that improve both the employee and People team experience. Drive adoption of 's AI ecosystem, including Glean, Gemini, ChatGPT and Claude, helping colleagues build confidence and capability in using AI to improve productivity. Partner with our Knowledge managers on our People Operations knowledge strategy, ensuring processes, guidance and operational content are maintained and surfaced through Glean to enable a best-in-class self-service experience. Strategic Operations, Risk & Compliance Lead People Business Continuity Planning (BCP), ensuring robust plans are in place to support critical People operations during business disruption. Own the end-to-end audit process for the People function, partnering with internal and external auditors, coordinating evidence, tracking actions and ensuring timely remediation. Govern access management across People Technology platforms. Maintain a least-privilege approach through regular access reviews and approval processes. Represent relevant Checkout entities within quarterly Risk Committee meetings, preparing accurate reporting, risk assessments and supporting documentation for Board review. Partner with Regional People Directors to operationalise changes arising from employment law or regulatory updates, ensuring systems and processes remain aligned while compliance ownership remains within the regions. Process Design & Technology Own the ongoing development of the People Service Desk (JSM), using operational data and employee insights to improve service delivery, reduce friction and increase self-service. Partner with People Leadership and People Technology to maintain a balanced roadmap, ensuring initiatives are delivered while continually identifying opportunities to leverage automation and emerging technologies. Partner with People Technology to monitor roadmap delivery, communicate progress and ensure priorities remain aligned with business needs. Act as the operational bridge between Process Architects and regional People teams, consolidating global requirements while ensuring regional differences are appropriately reflected in solution design. Content & Policy Governance Lead the governance of People policies, ensuring they are clear, informative, well-structured, and reflective of both 's values and the needs of our employees. Ensure all policies remain compliant with applicable global and local employment laws, regulatory requirements, and evolving legislative changes, while maintaining consistency across regions where appropriate. Partner with the Global Content Manager to maintain a consistent global policy framework, ensuring regional variations are accurately reflected where required. Support the governance of operational content through standardised templates, structured review cycles and ongoing policy maintenance. Program Leadership Lead key operational programmes throughout the year, including the annual policy review cycle, Annual Leave Cash Out & Carry Over and the employee on-call process. Work closely with People Partners and COEs to identify operational pain points, translating business needs into clear requirements and prioritised roadmap initiatives to improve global processes. About You You'll thrive in this role if you're someone who enjoys solving operational problems, bringing structure to complexity and working across multiple teams to deliver meaningful change. What you'll bring to the role Experience in People Operations within a fast-paced, global or regulated environment. A passion for operational excellence, with a natural curiosity for improving processes through technology, automation and AI. Strong analytical skills, using operational data, audit findings and service metrics to identify trends and drive continuous improvement. Excellent stakeholder management skills, with the ability to build trusted relationships across technical, operational and business teams. A solid understanding of governance, risk management, data privacy and access control principles. Practical knowledge of employment legislation (particularly within the UK) and experience translating regulatory change into operational processes. A builder's mindset, you look beyond today's process to design scalable solutions that will continue to work as the business grows. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here. It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at , follow us on LinkedIn and Instagram Find Jobs in United Kingdom on Arbeitnow
eXPD8 are excited to be recruiting for a Merchandising Team Leader based in the New Malden area. You will look after area the South West London and North East Surrey borders. Weekly hours : Minimum 30 hours per week. Availability: Monday to Friday, with occasional weekend work required to meet business coverage needs. Team supervision: 14.25 per hour, approximately 18 hours per week. Client merchandising : 12.85 per hour, approximately 12+ hours per week. The Merchandising Team Leader is responsible for delivering operational plans across a defined district. This role leads day-to-day execution, supports Display Representatives, and ensures client activity is completed safely, consistently and to the required standard. The role provides visible leadership, coaching and support to field-based colleagues, while helping the Regional Field Manager maintain strong performance, clear communication and reliable delivery What you will do Lead day-to-day district activity so client work is completed safely, on time and to the right standard. Plan schedules and allocate field resource using Wixxy and other tools. Support, coach and communicate with Display Representatives so they are confident and effective in role. Help with recruitment, including interviews, induction, training and onboarding, identifying any gaps or support needed. Monitor delivery, resolve issues early and escalate risks where needed. Build strong working relationships with Client Services, central teams and the Regional Field Manager. Keep plans, records and administration accurate and up to date. Support new initiatives and suggest practical improvements to ways of working. What You will need Strong planning, organisation and time management skills. Ability to lead, motivate and coach field-based colleagues. Clear and confident communication skills. Strong relationship-building skills with internal and external partners. Retail, merchandising or customer service experience. Confident using mobile and desktop systems for scheduling, reporting and communication. Full driving licence and access to a vehicle. eXPD8 is proud to be ranked as the top field marketing employer in the Financial Times' UK Best Employers 2025 & 2026 list, celebrating our commitment to a supportive and empowering workplace! We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers. People are our business, so we work hard to ensure they are supported, rewarded, and valued. If you're looking for a role where you're trusted to run your own patch, and supported to grow, this is it. Based in or around UB5 and ready for your next role? Apply today!
Aug 25, 2026
Full time
eXPD8 are excited to be recruiting for a Merchandising Team Leader based in the New Malden area. You will look after area the South West London and North East Surrey borders. Weekly hours : Minimum 30 hours per week. Availability: Monday to Friday, with occasional weekend work required to meet business coverage needs. Team supervision: 14.25 per hour, approximately 18 hours per week. Client merchandising : 12.85 per hour, approximately 12+ hours per week. The Merchandising Team Leader is responsible for delivering operational plans across a defined district. This role leads day-to-day execution, supports Display Representatives, and ensures client activity is completed safely, consistently and to the required standard. The role provides visible leadership, coaching and support to field-based colleagues, while helping the Regional Field Manager maintain strong performance, clear communication and reliable delivery What you will do Lead day-to-day district activity so client work is completed safely, on time and to the right standard. Plan schedules and allocate field resource using Wixxy and other tools. Support, coach and communicate with Display Representatives so they are confident and effective in role. Help with recruitment, including interviews, induction, training and onboarding, identifying any gaps or support needed. Monitor delivery, resolve issues early and escalate risks where needed. Build strong working relationships with Client Services, central teams and the Regional Field Manager. Keep plans, records and administration accurate and up to date. Support new initiatives and suggest practical improvements to ways of working. What You will need Strong planning, organisation and time management skills. Ability to lead, motivate and coach field-based colleagues. Clear and confident communication skills. Strong relationship-building skills with internal and external partners. Retail, merchandising or customer service experience. Confident using mobile and desktop systems for scheduling, reporting and communication. Full driving licence and access to a vehicle. eXPD8 is proud to be ranked as the top field marketing employer in the Financial Times' UK Best Employers 2025 & 2026 list, celebrating our commitment to a supportive and empowering workplace! We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers. People are our business, so we work hard to ensure they are supported, rewarded, and valued. If you're looking for a role where you're trusted to run your own patch, and supported to grow, this is it. Based in or around UB5 and ready for your next role? Apply today!
Cover Supervisor September 2026 Pay: £100 - £130 per day Location: Chichester Hours: 8:00am 3:30pm Overview Supply Desk are currently seeking a Cover Supervisor to work within a supportive secondary school in the Chichester area. This is a long-term opportunity with the potential to become permanent for the right candidate. The role involves delivering pre-set work across Key Stages 3 and 4, maintaining positive behaviour for learning and supporting students throughout the school day. No planning or marking is required, making this an ideal stepping stone into teaching. About the School This welcoming secondary school caters for students aged and has built an excellent reputation for its supportive leadership team, inclusive ethos and commitment to student success. Staff work collaboratively to create a positive learning environment where both pupils and colleagues are encouraged to thrive. We are currently looking for Cover Supervisors who: Have experience working with young people in an educational, coaching or mentoring environment. Are confident managing a classroom and maintaining positive behaviour. Can deliver pre-planned lessons across a range of secondary subjects. Are adaptable, organised and able to think on their feet. Have excellent communication and interpersonal skills. Hold a degree or relevant experience working within schools (desirable but not essential). Are passionate about supporting students and helping them achieve their potential. Have an Enhanced DBS on the Update Service or are willing to obtain one. Benefits Competitive rates of pay (£100 £130 per day) Personal and professional development through Supply Desk. Contributory pension scheme. Dedicated consultant providing ongoing support. Opportunity to secure a permanent position. Access to ongoing CPD and training opportunities. Additional Information Competitive salary based on qualifications and experience. Full-time position with opportunities for career progression. Supportive working environment within a successful secondary school. Excellent opportunity for aspiring teachers looking to gain classroom experience. Ongoing training and professional development available.
Aug 25, 2026
Seasonal
Cover Supervisor September 2026 Pay: £100 - £130 per day Location: Chichester Hours: 8:00am 3:30pm Overview Supply Desk are currently seeking a Cover Supervisor to work within a supportive secondary school in the Chichester area. This is a long-term opportunity with the potential to become permanent for the right candidate. The role involves delivering pre-set work across Key Stages 3 and 4, maintaining positive behaviour for learning and supporting students throughout the school day. No planning or marking is required, making this an ideal stepping stone into teaching. About the School This welcoming secondary school caters for students aged and has built an excellent reputation for its supportive leadership team, inclusive ethos and commitment to student success. Staff work collaboratively to create a positive learning environment where both pupils and colleagues are encouraged to thrive. We are currently looking for Cover Supervisors who: Have experience working with young people in an educational, coaching or mentoring environment. Are confident managing a classroom and maintaining positive behaviour. Can deliver pre-planned lessons across a range of secondary subjects. Are adaptable, organised and able to think on their feet. Have excellent communication and interpersonal skills. Hold a degree or relevant experience working within schools (desirable but not essential). Are passionate about supporting students and helping them achieve their potential. Have an Enhanced DBS on the Update Service or are willing to obtain one. Benefits Competitive rates of pay (£100 £130 per day) Personal and professional development through Supply Desk. Contributory pension scheme. Dedicated consultant providing ongoing support. Opportunity to secure a permanent position. Access to ongoing CPD and training opportunities. Additional Information Competitive salary based on qualifications and experience. Full-time position with opportunities for career progression. Supportive working environment within a successful secondary school. Excellent opportunity for aspiring teachers looking to gain classroom experience. Ongoing training and professional development available.
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Our Employees: Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset. Opportunity Are you looking to take the next step in your career in People Operations? As a People Operations Analyst II, you will be a key contributor to our people operations processes. This is a unique opportunity to help shape and define our People & Culture Shared Services function globally. Through your day-to-day practical experience, you will support administrative and general functions for our employees while leveraging your relevant experience to elevate our global mobility and employee lifecycle workflows. This role is offered on an initial fixed-term basis for 6 months. At F5, we provide a wonderful opportunity for you to apply your expertise in a multinational company across various functions. Our People Operations team collaborates in a supportive environment, offering development opportunities that will provide a stepping stone for a continued, impactful career in People & Culture. Job Summary Independently performs a broad range of People & Culture services for Employees and Shared Services partners. Embeds low-code optimisation and basic data interpretation to accelerate standard employee lifecycle workflows, while serving as a key player in shaping F5's global People & Culture Shared Services. Primary Responsibilities Administer People processes related to employee lifecycle events such as promotions, transfers, and terminations. Create, maintain, and deliver the paperwork and logistics required for the new hire set-up process and the leaver process. Generate employment contracts and prepare change in terms and conditions letters for employees. Manage employee data changes in the People & Culture systems (Workday & ServiceNow). Ensure adherence to company standards and maintain accurate employee data. Maintain electronic and hard-copy files for our employees in accordance with the file management and retention policy. Manage Leave of Absences in the region, such as paternity, maternity, and short-term sickness. Serve as a first point of contact for resolving common employee questions or issues. Provide information for the monthly payroll process. Assist the People & Culture Team with raising purchase orders and the invoice approval process. Utilise low-code / no-code automation tools (e.g., Power Automate, AI agents) to simplify repetitive administrative workflows within the immediate team. Coordinate recurring programs, including training compliance and policy acknowledgements. Assist in quarterly policy reviews and updates in ConvergePoint. Provide support for local and global projects, offering insights into designated territories. Support the business in managing contractors, including extensions and terminations. Uphold F5's Business Code of Ethics and promptly report violations of the Code or other company policies. Knowledge, Skills, and Abilities Proven experience in People & Culture Shared Services and global mobility/immigration, particularly within the EMEA region. Collaborates on assignments and problems of minimally complex scope, using judgment to select a course of action within described guidelines under moderate supervision. Anticipates subtle obstacles or problems and takes timely steps to minimise their impact. Working knowledge of the ServiceNow HRSD agent role; manages many aspects of work within ServiceNow, including responding to customer inquiries and managing complex experiences like onboarding, utilising auto-generated case summaries. Experienced with tools and systems that support People Operations activities. Displays a functional automation mindset; capable of identifying manual tasks ready for technological optimisation and reading basic data visualisations to make operational recommendations. Ability to assist with People reporting and audit requests by interpreting structured data sets. Strong ability to communicate basic concepts and exchange technical ideas and content clearly and concisely with technical and non-technical audiences. Ability to provide timely responses to advisory questions for employees and managers and resolve escalations from the People Operations team. Prioritises competing demands quickly and effectively. Receives minimal instruction on day-to-day work and general instructions on new assignments. Physical Demands and Work Environment Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate by telephone, and read printed material. Duties may require working outside normal working hours for quarter- or year-end close or special projects (evenings and weekends). The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending or auto email notification from Workday (ending with Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting . Hybrid Employees within 30 commutable miles of an F5 office are required to work from the office a minimum of 30 business days per quarter. Remote Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed. About F5 Together, we're building a better digital world. Founded in 1996, F5 is a global leader in application delivery and security. Our premier platform helps customers secure and deliver every app, API, and piece of infrastructure across all environments. Backed by over three decades of expertise and 553 patents, our solutions protect against threats while ensuring fast, reliable digital experiences. With over 6,400 employees, we serve more than 23,000 customers in over 170 countries. To continue this work, we need people like you-the best minds in the industry. We're committed to a unique, human-first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters the growth and success of our employees.
Aug 25, 2026
Full time
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Our Employees: Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset. Opportunity Are you looking to take the next step in your career in People Operations? As a People Operations Analyst II, you will be a key contributor to our people operations processes. This is a unique opportunity to help shape and define our People & Culture Shared Services function globally. Through your day-to-day practical experience, you will support administrative and general functions for our employees while leveraging your relevant experience to elevate our global mobility and employee lifecycle workflows. This role is offered on an initial fixed-term basis for 6 months. At F5, we provide a wonderful opportunity for you to apply your expertise in a multinational company across various functions. Our People Operations team collaborates in a supportive environment, offering development opportunities that will provide a stepping stone for a continued, impactful career in People & Culture. Job Summary Independently performs a broad range of People & Culture services for Employees and Shared Services partners. Embeds low-code optimisation and basic data interpretation to accelerate standard employee lifecycle workflows, while serving as a key player in shaping F5's global People & Culture Shared Services. Primary Responsibilities Administer People processes related to employee lifecycle events such as promotions, transfers, and terminations. Create, maintain, and deliver the paperwork and logistics required for the new hire set-up process and the leaver process. Generate employment contracts and prepare change in terms and conditions letters for employees. Manage employee data changes in the People & Culture systems (Workday & ServiceNow). Ensure adherence to company standards and maintain accurate employee data. Maintain electronic and hard-copy files for our employees in accordance with the file management and retention policy. Manage Leave of Absences in the region, such as paternity, maternity, and short-term sickness. Serve as a first point of contact for resolving common employee questions or issues. Provide information for the monthly payroll process. Assist the People & Culture Team with raising purchase orders and the invoice approval process. Utilise low-code / no-code automation tools (e.g., Power Automate, AI agents) to simplify repetitive administrative workflows within the immediate team. Coordinate recurring programs, including training compliance and policy acknowledgements. Assist in quarterly policy reviews and updates in ConvergePoint. Provide support for local and global projects, offering insights into designated territories. Support the business in managing contractors, including extensions and terminations. Uphold F5's Business Code of Ethics and promptly report violations of the Code or other company policies. Knowledge, Skills, and Abilities Proven experience in People & Culture Shared Services and global mobility/immigration, particularly within the EMEA region. Collaborates on assignments and problems of minimally complex scope, using judgment to select a course of action within described guidelines under moderate supervision. Anticipates subtle obstacles or problems and takes timely steps to minimise their impact. Working knowledge of the ServiceNow HRSD agent role; manages many aspects of work within ServiceNow, including responding to customer inquiries and managing complex experiences like onboarding, utilising auto-generated case summaries. Experienced with tools and systems that support People Operations activities. Displays a functional automation mindset; capable of identifying manual tasks ready for technological optimisation and reading basic data visualisations to make operational recommendations. Ability to assist with People reporting and audit requests by interpreting structured data sets. Strong ability to communicate basic concepts and exchange technical ideas and content clearly and concisely with technical and non-technical audiences. Ability to provide timely responses to advisory questions for employees and managers and resolve escalations from the People Operations team. Prioritises competing demands quickly and effectively. Receives minimal instruction on day-to-day work and general instructions on new assignments. Physical Demands and Work Environment Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate by telephone, and read printed material. Duties may require working outside normal working hours for quarter- or year-end close or special projects (evenings and weekends). The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending or auto email notification from Workday (ending with Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting . Hybrid Employees within 30 commutable miles of an F5 office are required to work from the office a minimum of 30 business days per quarter. Remote Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed. About F5 Together, we're building a better digital world. Founded in 1996, F5 is a global leader in application delivery and security. Our premier platform helps customers secure and deliver every app, API, and piece of infrastructure across all environments. Backed by over three decades of expertise and 553 patents, our solutions protect against threats while ensuring fast, reliable digital experiences. With over 6,400 employees, we serve more than 23,000 customers in over 170 countries. To continue this work, we need people like you-the best minds in the industry. We're committed to a unique, human-first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters the growth and success of our employees.
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Our Employees: Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset. Opportunity Are you looking to take the next step in your career in People Operations? As a People Operations Analyst II, you will be a key contributor to our people operations processes. This is a unique opportunity to help shape and define our People & Culture Shared Services function globally. Through your day-to-day practical experience, you will support administrative and general functions for our employees while leveraging your relevant experience to elevate our global mobility and employee lifecycle workflows. This role is offered on an initial fixed-term basis for 6 months. At F5, we provide a wonderful opportunity for you to apply your expertise in a multinational company across various functions. Our People Operations team collaborates in a supportive environment, offering development opportunities that will provide a stepping stone for a continued, impactful career in People & Culture. Job Summary Independently performs a broad range of People & Culture services for Employees and Shared Services partners. Embeds low-code optimisation and basic data interpretation to accelerate standard employee lifecycle workflows, while serving as a key player in shaping F5's global People & Culture Shared Services. Primary Responsibilities Administer People processes related to employee lifecycle events such as promotions, transfers, and terminations. Create, maintain, and deliver the paperwork and logistics required for the new hire set-up process and the leaver process. Generate employment contracts and prepare change in terms and conditions letters for employees. Manage employee data changes in the People & Culture systems (Workday & ServiceNow). Ensure adherence to company standards and maintain accurate employee data. Maintain electronic and hard-copy files for our employees in accordance with the file management and retention policy. Manage Leave of Absences in the region, such as paternity, maternity, and short-term sickness. Serve as a first point of contact for resolving common employee questions or issues. Provide information for the monthly payroll process. Assist the People & Culture Team with raising purchase orders and the invoice approval process. Utilise low-code / no-code automation tools (e.g., Power Automate, AI agents) to simplify repetitive administrative workflows within the immediate team. Coordinate recurring programs, including training compliance and policy acknowledgements. Assist in quarterly policy reviews and updates in ConvergePoint. Provide support for local and global projects, offering insights into designated territories. Support the business in managing contractors, including extensions and terminations. Uphold F5's Business Code of Ethics and promptly report violations of the Code or other company policies. Knowledge, Skills, and Abilities Proven experience in People & Culture Shared Services and global mobility/immigration, particularly within the EMEA region. Collaborates on assignments and problems of minimally complex scope, using judgment to select a course of action within described guidelines under moderate supervision. Anticipates subtle obstacles or problems and takes timely steps to minimise their impact. Working knowledge of the ServiceNow HRSD agent role; manages many aspects of work within ServiceNow, including responding to customer inquiries and managing complex experiences like onboarding, utilising auto-generated case summaries. Experienced with tools and systems that support People Operations activities. Displays a functional automation mindset; capable of identifying manual tasks ready for technological optimisation and reading basic data visualisations to make operational recommendations. Ability to assist with People reporting and audit requests by interpreting structured data sets. Strong ability to communicate basic concepts and exchange technical ideas and content clearly and concisely with technical and non-technical audiences. Ability to provide timely responses to advisory questions for employees and managers and resolve escalations from the People Operations team. Prioritises competing demands quickly and effectively. Receives minimal instruction on day-to-day work and general instructions on new assignments. Physical Demands and Work Environment Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate by telephone, and read printed material. Duties may require working outside normal working hours for quarter- or year-end close or special projects (evenings and weekends). The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending or auto email notification from Workday (ending with Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting . Hybrid Employees within 30 commutable miles of an F5 office are required to work from the office a minimum of 30 business days per quarter. Remote Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed. About F5 Together, we're building a better digital world. Founded in 1996, F5 is a global leader in application delivery and security. Our premier platform helps customers secure and deliver every app, API, and piece of infrastructure across all environments. Backed by over three decades of expertise and 553 patents, our solutions protect against threats while ensuring fast, reliable digital experiences. With over 6,400 employees, we serve more than 23,000 customers in over 170 countries. To continue this work, we need people like you-the best minds in the industry. We're committed to a unique, human-first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters the growth and success of our employees.
Aug 25, 2026
Full time
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Our Employees: Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset. Opportunity Are you looking to take the next step in your career in People Operations? As a People Operations Analyst II, you will be a key contributor to our people operations processes. This is a unique opportunity to help shape and define our People & Culture Shared Services function globally. Through your day-to-day practical experience, you will support administrative and general functions for our employees while leveraging your relevant experience to elevate our global mobility and employee lifecycle workflows. This role is offered on an initial fixed-term basis for 6 months. At F5, we provide a wonderful opportunity for you to apply your expertise in a multinational company across various functions. Our People Operations team collaborates in a supportive environment, offering development opportunities that will provide a stepping stone for a continued, impactful career in People & Culture. Job Summary Independently performs a broad range of People & Culture services for Employees and Shared Services partners. Embeds low-code optimisation and basic data interpretation to accelerate standard employee lifecycle workflows, while serving as a key player in shaping F5's global People & Culture Shared Services. Primary Responsibilities Administer People processes related to employee lifecycle events such as promotions, transfers, and terminations. Create, maintain, and deliver the paperwork and logistics required for the new hire set-up process and the leaver process. Generate employment contracts and prepare change in terms and conditions letters for employees. Manage employee data changes in the People & Culture systems (Workday & ServiceNow). Ensure adherence to company standards and maintain accurate employee data. Maintain electronic and hard-copy files for our employees in accordance with the file management and retention policy. Manage Leave of Absences in the region, such as paternity, maternity, and short-term sickness. Serve as a first point of contact for resolving common employee questions or issues. Provide information for the monthly payroll process. Assist the People & Culture Team with raising purchase orders and the invoice approval process. Utilise low-code / no-code automation tools (e.g., Power Automate, AI agents) to simplify repetitive administrative workflows within the immediate team. Coordinate recurring programs, including training compliance and policy acknowledgements. Assist in quarterly policy reviews and updates in ConvergePoint. Provide support for local and global projects, offering insights into designated territories. Support the business in managing contractors, including extensions and terminations. Uphold F5's Business Code of Ethics and promptly report violations of the Code or other company policies. Knowledge, Skills, and Abilities Proven experience in People & Culture Shared Services and global mobility/immigration, particularly within the EMEA region. Collaborates on assignments and problems of minimally complex scope, using judgment to select a course of action within described guidelines under moderate supervision. Anticipates subtle obstacles or problems and takes timely steps to minimise their impact. Working knowledge of the ServiceNow HRSD agent role; manages many aspects of work within ServiceNow, including responding to customer inquiries and managing complex experiences like onboarding, utilising auto-generated case summaries. Experienced with tools and systems that support People Operations activities. Displays a functional automation mindset; capable of identifying manual tasks ready for technological optimisation and reading basic data visualisations to make operational recommendations. Ability to assist with People reporting and audit requests by interpreting structured data sets. Strong ability to communicate basic concepts and exchange technical ideas and content clearly and concisely with technical and non-technical audiences. Ability to provide timely responses to advisory questions for employees and managers and resolve escalations from the People Operations team. Prioritises competing demands quickly and effectively. Receives minimal instruction on day-to-day work and general instructions on new assignments. Physical Demands and Work Environment Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate by telephone, and read printed material. Duties may require working outside normal working hours for quarter- or year-end close or special projects (evenings and weekends). The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending or auto email notification from Workday (ending with Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting . Hybrid Employees within 30 commutable miles of an F5 office are required to work from the office a minimum of 30 business days per quarter. Remote Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed. About F5 Together, we're building a better digital world. Founded in 1996, F5 is a global leader in application delivery and security. Our premier platform helps customers secure and deliver every app, API, and piece of infrastructure across all environments. Backed by over three decades of expertise and 553 patents, our solutions protect against threats while ensuring fast, reliable digital experiences. With over 6,400 employees, we serve more than 23,000 customers in over 170 countries. To continue this work, we need people like you-the best minds in the industry. We're committed to a unique, human-first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters the growth and success of our employees.
UK Retail Investment Director FHP Property Consultants is partnering with Joshua Robert Recruitment to appoint a UK Retail Investment Director, a senior and well connected professional with a mandate to build out FHP's investment and trading capability within the retail sector. Overview This is a rare opportunity to step into a genuinely senior, market facing position within one of the Midlands' most established and active commercial agencies, with the autonomy and backing to build a service from the ground up, win instructions directly and develop lasting relationships with funds and property companies. Appointed as a Director from day one and reporting directly to the senior leadership team, the successful candidate will take ownership of FHP's growth across retail investment and trading. They will leverage FHP's existing platform of 26 shopping centres and retail assets nationwide, alongside new instructions in Warrington, Nuneaton and Blackburn, to establish FHP as a recognised and formally instructed adviser within the retail investment market. This is an opportunity for someone who wants genuine ownership, commercial freedom and the ability to shape a service line rather than simply inherit an existing desk. Key Responsibilities Lead FHP's growth within the retail investment and trading advisory market Identify and engage prospective investors, funds and property companies across the retail investment and trading space Build and manage relationships across institutional and private capital to generate repeat instructions and referrals Identify investment opportunities directly by understanding asset ownership, appraising opportunities and securing formal instructions Oversee the delivery of advisory instructions across a range of retail asset classes, including shopping centres and retail parks Work initially across FHP's established retail property portfolio while building out the investment and trading capability from day one Develop and maintain an active pipeline of instructions and prospective client relationships, with a particular focus on large property companies acquiring shopping centres Monitor market conditions and sector developments to identify emerging investment and trading opportunities Represent FHP at industry events and forums to raise the company's profile and generate new business Work closely with the senior leadership team to align the investment service with FHP's wider strategic objectives Provide regular reporting on pipeline, client activity and performance Over time, build out a wider team through developing existing FHP talent and/or making external hires Working with Others Work directly with FHP's senior leadership team to develop and shape the investment strategy Collaborate with the existing 10-person retail team and wider agency business Build long term relationships with funds, property companies, investors and other sources of capital Work alongside internal teams to leverage FHP's existing retail portfolio and client relationships Represent FHP externally with senior stakeholders across the retail investment market Develop relationships that generate repeat instructions, referrals and new business opportunities Candidate Profile We are seeking a credible, well connected senior professional with: A strong and demonstrable track record operating at senior level within the retail property sector An established network of contacts within funds and property companies active in the retail investment and trading market A capital markets, agency or transactions background, with a proven ability to win and deliver investment instructions A strong understanding of retail property and the investment and trading landscape Experience operating across both institutional and private investment markets Experience across retail asset classes, particularly shopping centres and/or retail parks, would be advantageous Strong commercial acumen and the confidence to advise clients at board level A practical and entrepreneurial approach, with the ability to identify where a trade could happen, understand ownership and secure the instruction Excellent communication, presentation and negotiation skills A self motivated and commercially driven approach, with a demonstrable track record of delivering results The ambition and confidence to build a new service line and grow FHP's profile and fee income within the sector The ability to work autonomously while operating as part of the wider FHP business A relevant professional qualification is desirable but not essential What's on Offer Director appointment from day one Open and negotiable salary package for the right individual No ceiling on potential earnings Genuine equity and ownership potential available from the outset Flexible location and working structure Opportunity to operate through direct employment or an independent trading entity/SPV, with shareholding available from the outset Direct backing and collaboration from FHP's senior leadership team Scope to build and lead a new investment and trading service line Opportunity to develop and build a wider team over time Access to an established platform of 26 shopping centres and retail assets nationwide Access to a strong national client base and a £100 million forward funding deal Why Join FHP FHP Property Consultants is one of the Midlands' most established and active commercial property agencies, with a strong reputation across the region and a growing national presence. This role offers the opportunity to combine the platform, relationships and credibility of an established business with the autonomy and entrepreneurial freedom typically associated with building your own operation. What makes this role stand out: Genuine ownership of the retail investment and trading strategy Director status from day one Equity and ownership potential from the outset The opportunity to build a service line rather than inherit an established desk An existing platform of 26 shopping centres and retail assets nationwide A strong national client base and significant forward funding opportunity Direct access to and backing from the senior leadership team Genuine scope to build a team and shape the future direction of the business A highly entrepreneurial environment with no ceiling on potential earnings The opportunity to establish FHP as a recognised adviser within the retail investment and trading market
Aug 25, 2026
Full time
UK Retail Investment Director FHP Property Consultants is partnering with Joshua Robert Recruitment to appoint a UK Retail Investment Director, a senior and well connected professional with a mandate to build out FHP's investment and trading capability within the retail sector. Overview This is a rare opportunity to step into a genuinely senior, market facing position within one of the Midlands' most established and active commercial agencies, with the autonomy and backing to build a service from the ground up, win instructions directly and develop lasting relationships with funds and property companies. Appointed as a Director from day one and reporting directly to the senior leadership team, the successful candidate will take ownership of FHP's growth across retail investment and trading. They will leverage FHP's existing platform of 26 shopping centres and retail assets nationwide, alongside new instructions in Warrington, Nuneaton and Blackburn, to establish FHP as a recognised and formally instructed adviser within the retail investment market. This is an opportunity for someone who wants genuine ownership, commercial freedom and the ability to shape a service line rather than simply inherit an existing desk. Key Responsibilities Lead FHP's growth within the retail investment and trading advisory market Identify and engage prospective investors, funds and property companies across the retail investment and trading space Build and manage relationships across institutional and private capital to generate repeat instructions and referrals Identify investment opportunities directly by understanding asset ownership, appraising opportunities and securing formal instructions Oversee the delivery of advisory instructions across a range of retail asset classes, including shopping centres and retail parks Work initially across FHP's established retail property portfolio while building out the investment and trading capability from day one Develop and maintain an active pipeline of instructions and prospective client relationships, with a particular focus on large property companies acquiring shopping centres Monitor market conditions and sector developments to identify emerging investment and trading opportunities Represent FHP at industry events and forums to raise the company's profile and generate new business Work closely with the senior leadership team to align the investment service with FHP's wider strategic objectives Provide regular reporting on pipeline, client activity and performance Over time, build out a wider team through developing existing FHP talent and/or making external hires Working with Others Work directly with FHP's senior leadership team to develop and shape the investment strategy Collaborate with the existing 10-person retail team and wider agency business Build long term relationships with funds, property companies, investors and other sources of capital Work alongside internal teams to leverage FHP's existing retail portfolio and client relationships Represent FHP externally with senior stakeholders across the retail investment market Develop relationships that generate repeat instructions, referrals and new business opportunities Candidate Profile We are seeking a credible, well connected senior professional with: A strong and demonstrable track record operating at senior level within the retail property sector An established network of contacts within funds and property companies active in the retail investment and trading market A capital markets, agency or transactions background, with a proven ability to win and deliver investment instructions A strong understanding of retail property and the investment and trading landscape Experience operating across both institutional and private investment markets Experience across retail asset classes, particularly shopping centres and/or retail parks, would be advantageous Strong commercial acumen and the confidence to advise clients at board level A practical and entrepreneurial approach, with the ability to identify where a trade could happen, understand ownership and secure the instruction Excellent communication, presentation and negotiation skills A self motivated and commercially driven approach, with a demonstrable track record of delivering results The ambition and confidence to build a new service line and grow FHP's profile and fee income within the sector The ability to work autonomously while operating as part of the wider FHP business A relevant professional qualification is desirable but not essential What's on Offer Director appointment from day one Open and negotiable salary package for the right individual No ceiling on potential earnings Genuine equity and ownership potential available from the outset Flexible location and working structure Opportunity to operate through direct employment or an independent trading entity/SPV, with shareholding available from the outset Direct backing and collaboration from FHP's senior leadership team Scope to build and lead a new investment and trading service line Opportunity to develop and build a wider team over time Access to an established platform of 26 shopping centres and retail assets nationwide Access to a strong national client base and a £100 million forward funding deal Why Join FHP FHP Property Consultants is one of the Midlands' most established and active commercial property agencies, with a strong reputation across the region and a growing national presence. This role offers the opportunity to combine the platform, relationships and credibility of an established business with the autonomy and entrepreneurial freedom typically associated with building your own operation. What makes this role stand out: Genuine ownership of the retail investment and trading strategy Director status from day one Equity and ownership potential from the outset The opportunity to build a service line rather than inherit an established desk An existing platform of 26 shopping centres and retail assets nationwide A strong national client base and significant forward funding opportunity Direct access to and backing from the senior leadership team Genuine scope to build a team and shape the future direction of the business A highly entrepreneurial environment with no ceiling on potential earnings The opportunity to establish FHP as a recognised adviser within the retail investment and trading market
Soane Britain in Leicester is seeking a driven leader to run the Furniture & Lighting Client Services team, ensuring efficient workflow across quoting, order processing, aftercare and client support. Reporting to the Client Services & Operations Manager, you will balance capacity, coach staff, manage Zendesk, and collaborate across Manufacturing, Product, Logistics and Finance to deliver a consistently excellent client experience and scalable service as the business grows.
Aug 25, 2026
Full time
Soane Britain in Leicester is seeking a driven leader to run the Furniture & Lighting Client Services team, ensuring efficient workflow across quoting, order processing, aftercare and client support. Reporting to the Client Services & Operations Manager, you will balance capacity, coach staff, manage Zendesk, and collaborate across Manufacturing, Product, Logistics and Finance to deliver a consistently excellent client experience and scalable service as the business grows.
This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply. General Information Working Pattern Full Time Vacancy Approach Cross Government Location London Region London Closing Date 28-Aug-2026 Post Type Permanent HEO Number of jobs available 1 Reserve List 12 Months Job ID 21149 Descriptions & requirements Position: Senior Caseworker Location Royal Courts of Justice, London, WC2A 2LL Band HEO Contract Type Permanent Overview of the Judicial Office The Judicial Office (JO) reports to, and is accountable, to the Lady Chief Justice (LCJ). It was established in 2006 to provide support to the LCJ and to the wider judiciary in upholding the rule of law and in delivering justice impartially, speedily and efficiently, following the Constitutional Reform Act 2005. In addition, we support, and are accountable to, the Senior President of Tribunals, whose responsibilities extend to Scotland and Northern Ireland. The JO is an interesting and unique place to work. Everything we do is in support of upholding the independence and impartiality of the judiciary. We work closely with HM Courts & Tribunals Service (HMCTS), the Ministry of Justice (MoJ) and others across Government as well as with the legal professions. We are an Arm's Length Body sponsored by the Ministry of Justice. This creates an interesting and complex environment in which to work where we agree our priorities with the senior judiciary and receive our funding to deliver them from the Ministry of Justice. The Judicial Office has been through a period of significant growth resulting from an expansion of our remit and responsibilities. The Judicial Conduct Investigations Office (JCIO) is part of the Judicial Office. We support the Lord Chancellor and Lady Chief Justice in their joint responsibility for judicial discipline. We deal with complaints about the personal conduct of judicial office-holders. Our role is to assess complaints to determine whether they are within our remit and, if so, to take the appropriate action. This involves rejecting the significant number of complaints that fall outside of our remit and dismissing those that, after making enquires or listening to audio recordings, must be dismissed for various reasons. For complaints that involve substantiated allegations of misconduct, we present the information we have gathered to the senior judges, lay people and officials who have statutory roles within the conduct process, to assist them to make decisions and provide advice on individual complaints. Our work is governed by The Judicial Conduct Rules 2023. This and other information related to the JCIO's work can be found at: We would like to recruit a senior caseworker to join our hardworking and committed team, based at the Royal Courts of Justice in London. In addition to assessing and managing an ongoing caseload, you will manage up to three EO members of staff. You will also have the opportunity to become involved in a range of projects across the team and the wider Judicial Office. You will need to be an effective leader and communicator. You will be able to relay information in a professional manner, so it is easily understood. You should have an eye for detail and be able to apply a set of rules to assess whether a complaint contains an allegation of potential misconduct and determine the next appropriate step in the process. You will be able to work well independently but also with others. In return, you will be assisted to learn and develop within a supportive and friendly team. The Role As a senior caseworker in the JCIO your duties will include: Line management of up to three case workers, including reviewing draft correspondence and providing guidance where required. Carrying out senior level casework on complaints, proactively managing your own caseload to internal KPIs and working with other managers to ensure delivery of the team's work. Showing leadership in the team and promoting positivity and professionalism. Drafting high level correspondence, including ministerial correspondence. Managing Subject Access Requests and data compliance. Drafting advice on complaints for the Lord Chancellor and Lady Chief Justice. Producing statistical reports about performance against targets. Supporting senior casework managers with a range of work when needed. Leading on/contributing to projects which support delivery of the JCIO business plan. Key Requirements Strong leadership, including willingness to actively contribute to team meetings and management discussions. Excellent analytical ability and attention to detail. Experience of drafting to a high standard. Ability to manage a varied workload and reprioritise to meet competing demands. While the successful candidate will not be required to have prior knowledge of the judicial disciplinary system, a willingness to proactively work to acquire that knowledge is essential. Experience working with Microsoft systems, including co-pilot. Basic knowledge of the judicial system. Experience of drafting for senior judges and/or senior officials. Experience of managing reasonable adjustment requests. Understanding and knowledge of data handling, including SAR requests. You will be required to provide evidence of the following behaviours: Communicating and influencing Delivering at Pace Managing a Quality Service Making Effective Decisions If you are successful for interview, please note you will also be tested on strength questions at this stage. Should we receive a large number of applications we will conduct an initial sift on the lead behaviour of Communicating and Influencing. Working Arrangements & Further Information The JCIO follows the Judicial Office hybrid working approach, which requires a presence in the office at least 60% of working hours. While working from home on some days is not mandatory, most team members choose to mix home and office working each week. To meet the needs of the team, we expect everyone to be flexible about which days are worked from home/office each week. This role is not suitable for fulltime homeworking. Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year . click apply for full job details
Aug 25, 2026
Full time
This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply. General Information Working Pattern Full Time Vacancy Approach Cross Government Location London Region London Closing Date 28-Aug-2026 Post Type Permanent HEO Number of jobs available 1 Reserve List 12 Months Job ID 21149 Descriptions & requirements Position: Senior Caseworker Location Royal Courts of Justice, London, WC2A 2LL Band HEO Contract Type Permanent Overview of the Judicial Office The Judicial Office (JO) reports to, and is accountable, to the Lady Chief Justice (LCJ). It was established in 2006 to provide support to the LCJ and to the wider judiciary in upholding the rule of law and in delivering justice impartially, speedily and efficiently, following the Constitutional Reform Act 2005. In addition, we support, and are accountable to, the Senior President of Tribunals, whose responsibilities extend to Scotland and Northern Ireland. The JO is an interesting and unique place to work. Everything we do is in support of upholding the independence and impartiality of the judiciary. We work closely with HM Courts & Tribunals Service (HMCTS), the Ministry of Justice (MoJ) and others across Government as well as with the legal professions. We are an Arm's Length Body sponsored by the Ministry of Justice. This creates an interesting and complex environment in which to work where we agree our priorities with the senior judiciary and receive our funding to deliver them from the Ministry of Justice. The Judicial Office has been through a period of significant growth resulting from an expansion of our remit and responsibilities. The Judicial Conduct Investigations Office (JCIO) is part of the Judicial Office. We support the Lord Chancellor and Lady Chief Justice in their joint responsibility for judicial discipline. We deal with complaints about the personal conduct of judicial office-holders. Our role is to assess complaints to determine whether they are within our remit and, if so, to take the appropriate action. This involves rejecting the significant number of complaints that fall outside of our remit and dismissing those that, after making enquires or listening to audio recordings, must be dismissed for various reasons. For complaints that involve substantiated allegations of misconduct, we present the information we have gathered to the senior judges, lay people and officials who have statutory roles within the conduct process, to assist them to make decisions and provide advice on individual complaints. Our work is governed by The Judicial Conduct Rules 2023. This and other information related to the JCIO's work can be found at: We would like to recruit a senior caseworker to join our hardworking and committed team, based at the Royal Courts of Justice in London. In addition to assessing and managing an ongoing caseload, you will manage up to three EO members of staff. You will also have the opportunity to become involved in a range of projects across the team and the wider Judicial Office. You will need to be an effective leader and communicator. You will be able to relay information in a professional manner, so it is easily understood. You should have an eye for detail and be able to apply a set of rules to assess whether a complaint contains an allegation of potential misconduct and determine the next appropriate step in the process. You will be able to work well independently but also with others. In return, you will be assisted to learn and develop within a supportive and friendly team. The Role As a senior caseworker in the JCIO your duties will include: Line management of up to three case workers, including reviewing draft correspondence and providing guidance where required. Carrying out senior level casework on complaints, proactively managing your own caseload to internal KPIs and working with other managers to ensure delivery of the team's work. Showing leadership in the team and promoting positivity and professionalism. Drafting high level correspondence, including ministerial correspondence. Managing Subject Access Requests and data compliance. Drafting advice on complaints for the Lord Chancellor and Lady Chief Justice. Producing statistical reports about performance against targets. Supporting senior casework managers with a range of work when needed. Leading on/contributing to projects which support delivery of the JCIO business plan. Key Requirements Strong leadership, including willingness to actively contribute to team meetings and management discussions. Excellent analytical ability and attention to detail. Experience of drafting to a high standard. Ability to manage a varied workload and reprioritise to meet competing demands. While the successful candidate will not be required to have prior knowledge of the judicial disciplinary system, a willingness to proactively work to acquire that knowledge is essential. Experience working with Microsoft systems, including co-pilot. Basic knowledge of the judicial system. Experience of drafting for senior judges and/or senior officials. Experience of managing reasonable adjustment requests. Understanding and knowledge of data handling, including SAR requests. You will be required to provide evidence of the following behaviours: Communicating and influencing Delivering at Pace Managing a Quality Service Making Effective Decisions If you are successful for interview, please note you will also be tested on strength questions at this stage. Should we receive a large number of applications we will conduct an initial sift on the lead behaviour of Communicating and Influencing. Working Arrangements & Further Information The JCIO follows the Judicial Office hybrid working approach, which requires a presence in the office at least 60% of working hours. While working from home on some days is not mandatory, most team members choose to mix home and office working each week. To meet the needs of the team, we expect everyone to be flexible about which days are worked from home/office each week. This role is not suitable for fulltime homeworking. Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year . click apply for full job details
This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply. General Information The national salary range is £42,914 - £46,182 London salary range is £49,325- £53,081 Your salary will be dependent on your base location Working Pattern Full Time Vacancy Approach Cross Government Location Birmingham, Leeds, London, Manchester Region Greater Manchester, London, West Midlands, Yorkshire and the Humber Closing Date 11-Sep-2026 Post Type Permanent SEO Number of jobs available 1 Reserve List 12 Months Job ID 21345 Descriptions & requirements Role To contribute to the delivery of a specialist judicial welfare and casework service that supports the Lady Chief Justice and Senior President of Tribunals in fulfilling their statutory responsibilities for the welfare and conduct of the judiciary, as set out in the Constitutional Reform Act 2005. In addition to HR casework and the management of litigation cases, the role also includes project work to support the delivery of the wellbeing action plan which supports the objectives within the Judicial Health and Wellbeing Strategy. The role supports actions within the Judicial Office Business Plan 2026 - 2027. Main Activities and Responsibilities - Job Description You will report to the head of welfare and casework and work closely with three other senior HR casework managers (SEO) and two HR welfare and casework support managers (HEO). You will provide ongoing support to the Lady Chief Justice and Senior President of Tribunals in respect of their statutory responsibilities for the welfare and support of judicial office holders. You will do this by building and maintaining strong and effective working relationships with leadership judges, Private Offices and secretariats/chamber presidents' offices and HMCTS/MoJ. You will demonstrate excellent communication skills with an ability to engage with senior members of the judiciary. You will apply your HR expertise to offer a professional HR service, advising, supporting and guiding on matters to resolve complex HR issues and long-term sickness absence cases. You will share your expertise building trust with leadership and presiding judges. You will manage a caseload of complex cases and be a source of professional HR expertise with insight into the complex statutory frameworks for judicial office holders against the backdrop of Employment Law. You will provide timely advice and support to leadership judges to enable them to effectively discharge their pastoral responsibilities, and you will act with sensitivity and preserve confidentiality when supporting judicial office holders who are seeking welfare support and access to health and welfare services. You will also manage Judicial HR litigation cases. These cases often contain a high degree of ambiguity and complexity due the fact that appellants are appointed to their role and are not employees. In carrying out this work you will work closely with government solicitors, GLD, relaying instruction on cases. You will manage these cases from start through to conclusion seeking the views of the senior judiciary as required and providing regular updates to the head of welfare and case work. You will manage cases through the Judicial Policy on Incapacity due to Long Term Sickness Absence, ensuring each case is handled with sensitivity. Work will include preparing clear and well-evidenced submissions for the nominated judge, including accurate chronologies with listed evidence, advising the senior judiciary on the case to support fair, robust and timely decision-making. You will manage and monitor the Occupational Health and Judicial Assistance Programme, including participating in meetings with external providers to discuss the services with the aim of getting the best service provision for the judiciary. You will work closely with a team of HR advisors (HRAs) and senior HR Business Partners (HRBPs) to provide a seamless HR service to all judicial office holders. You will undertake project work to support the delivery of the wellbeing action plan including creating new guidance, supporting the delivery of wellbeing services, leading on new areas of work and generally raising the profile of the wellbeing offer including presenting on the topic at judicial conferences and Judicial College events. This work also includes the occasional preparation of papers for the Judicial HR Committee. You will work closely with the Judicial HR, strategy and policy team to support updates to existing judicial HR policies including drafting and/or reviewing policy documents and obtaining feedback from key stakeholders, JO colleagues, HMCTS, and the Judiciary on amendments to policy. You will need to be organised and efficient, updating and maintaining the HR casework activity log using a data base system on Microsoft Lists ensuring you keep an accurate record of activity on your cases. You will also contribute to producing accurate statistical data. Management of Resources There is no direct line management associated with this role, although the post holder will be expected to project manage, coach and/or support any of the 2 HEOs on the team. A CIPD qualification/membership is preferred but not essential if the candidate can demonstrate the essential experience below. HR experience, having spent time in either an HR casework, HR policy or HRBP/HRRA role. Excellent communication skills with an ability to draft advice and correspondence to a high standard. Some knowledge of Employment Law. Excellent interpersonal and stakeholder management skills; a skilled influencer with strong customer relationship skills and the ability to confidently handle difficult conversations. Ability to manage a varied workload and re-prioritise to meet competing demands. Ability to engage with senior colleagues effectively at SCS or equivalent level. Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks . click apply for full job details
Aug 25, 2026
Full time
This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply. General Information The national salary range is £42,914 - £46,182 London salary range is £49,325- £53,081 Your salary will be dependent on your base location Working Pattern Full Time Vacancy Approach Cross Government Location Birmingham, Leeds, London, Manchester Region Greater Manchester, London, West Midlands, Yorkshire and the Humber Closing Date 11-Sep-2026 Post Type Permanent SEO Number of jobs available 1 Reserve List 12 Months Job ID 21345 Descriptions & requirements Role To contribute to the delivery of a specialist judicial welfare and casework service that supports the Lady Chief Justice and Senior President of Tribunals in fulfilling their statutory responsibilities for the welfare and conduct of the judiciary, as set out in the Constitutional Reform Act 2005. In addition to HR casework and the management of litigation cases, the role also includes project work to support the delivery of the wellbeing action plan which supports the objectives within the Judicial Health and Wellbeing Strategy. The role supports actions within the Judicial Office Business Plan 2026 - 2027. Main Activities and Responsibilities - Job Description You will report to the head of welfare and casework and work closely with three other senior HR casework managers (SEO) and two HR welfare and casework support managers (HEO). You will provide ongoing support to the Lady Chief Justice and Senior President of Tribunals in respect of their statutory responsibilities for the welfare and support of judicial office holders. You will do this by building and maintaining strong and effective working relationships with leadership judges, Private Offices and secretariats/chamber presidents' offices and HMCTS/MoJ. You will demonstrate excellent communication skills with an ability to engage with senior members of the judiciary. You will apply your HR expertise to offer a professional HR service, advising, supporting and guiding on matters to resolve complex HR issues and long-term sickness absence cases. You will share your expertise building trust with leadership and presiding judges. You will manage a caseload of complex cases and be a source of professional HR expertise with insight into the complex statutory frameworks for judicial office holders against the backdrop of Employment Law. You will provide timely advice and support to leadership judges to enable them to effectively discharge their pastoral responsibilities, and you will act with sensitivity and preserve confidentiality when supporting judicial office holders who are seeking welfare support and access to health and welfare services. You will also manage Judicial HR litigation cases. These cases often contain a high degree of ambiguity and complexity due the fact that appellants are appointed to their role and are not employees. In carrying out this work you will work closely with government solicitors, GLD, relaying instruction on cases. You will manage these cases from start through to conclusion seeking the views of the senior judiciary as required and providing regular updates to the head of welfare and case work. You will manage cases through the Judicial Policy on Incapacity due to Long Term Sickness Absence, ensuring each case is handled with sensitivity. Work will include preparing clear and well-evidenced submissions for the nominated judge, including accurate chronologies with listed evidence, advising the senior judiciary on the case to support fair, robust and timely decision-making. You will manage and monitor the Occupational Health and Judicial Assistance Programme, including participating in meetings with external providers to discuss the services with the aim of getting the best service provision for the judiciary. You will work closely with a team of HR advisors (HRAs) and senior HR Business Partners (HRBPs) to provide a seamless HR service to all judicial office holders. You will undertake project work to support the delivery of the wellbeing action plan including creating new guidance, supporting the delivery of wellbeing services, leading on new areas of work and generally raising the profile of the wellbeing offer including presenting on the topic at judicial conferences and Judicial College events. This work also includes the occasional preparation of papers for the Judicial HR Committee. You will work closely with the Judicial HR, strategy and policy team to support updates to existing judicial HR policies including drafting and/or reviewing policy documents and obtaining feedback from key stakeholders, JO colleagues, HMCTS, and the Judiciary on amendments to policy. You will need to be organised and efficient, updating and maintaining the HR casework activity log using a data base system on Microsoft Lists ensuring you keep an accurate record of activity on your cases. You will also contribute to producing accurate statistical data. Management of Resources There is no direct line management associated with this role, although the post holder will be expected to project manage, coach and/or support any of the 2 HEOs on the team. A CIPD qualification/membership is preferred but not essential if the candidate can demonstrate the essential experience below. HR experience, having spent time in either an HR casework, HR policy or HRBP/HRRA role. Excellent communication skills with an ability to draft advice and correspondence to a high standard. Some knowledge of Employment Law. Excellent interpersonal and stakeholder management skills; a skilled influencer with strong customer relationship skills and the ability to confidently handle difficult conversations. Ability to manage a varied workload and re-prioritise to meet competing demands. Ability to engage with senior colleagues effectively at SCS or equivalent level. Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map . All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks . click apply for full job details
Select how often (in days) to receive an alert: Job Code: 12976 Country: GB City: London Skill Category: Global Markets Description Job Title: Quantitative Structurer - Platform & AI Corporate Title: Vice President / Executive Director Division: Global Markets Location: London Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Business Overview The Global Markets Structuring team in EMEA delivers bespoke solutions for clients' hedging and investment requirements across fixed income asset classes - Rates, Foreign Exchange, Credit, and Hybrids. The team engages in end-to-end deal modelling that involves pricing of structured payoffs, suggesting and marketing trade ideas to sales/clients and preparing relevant documentation. Our client services cover both high-volume flow products and carefully tailored structured solutions. The Structuring Platform & AI group is a globally distributed team within Structuring, responsible for building end-to-end digital platforms that scale key structuring business verticals. With a client-centric focus and differentiated by innovation, these platforms deliver market-leading capabilities across the full product lifecycle - from pricing, booking, and risk management to trade idea generation and client servicing - leveraging modern engineering and AI to drive significant efficiency and scale across high-volume flow verticals. Position Specifications The candidate will join as a Strategist in the Structuring Platform & AI group based in London, UK. This is a revenue-aligned role with line of sight to client trades. Working closely with Product Structurers, Sales, Trading, and Quant teams, the candidate will bring modern engineering and AI capabilities to the structured products workflow. The role reports jointly to the Head of Structuring Strategists in Singapore and the GM EMEA Structuring Heads. The role is within a global team spread across Singapore, Mumbai & London. The role combines technical expertise with structured products awareness to design, build, and own autonomous platforms across primarily Rates, Credit and Currency product verticals. This role offers potential for self-motivated individuals to shape and lead Platform & AI functions across a high growth and focus platform, building domain expertise across multiple asset classes. Job Responsibilities Architect and deliver end-to-end digital platforms that scale Fixed Income structuring verticals, covering pricing, booking, lifecycle management, and client servicing Work alongside Product Structuring Specialists to understand payoff design, product mechanics, and client requirements, translating business needs into scalable platforms. Apply modern AI and Generative AI techniques - including RAG, agent architectures, and context engineering - to enhance structuring workflows such as trade idea generation, documentation, and client engagement Drive the design and development of production-grade applications with strong emphasis on system architecture, reliability, and integration with internal infrastructure Contribute to and leverage the global platform ecosystem, ensuring regional solutions align with global development standards and integrate seamlessly with existing capabilities across regions Collaborate with Sales, Trading, Quant, and Technology teams to identify opportunities for efficiency and scale across high-volume flow products Stay current with emerging technologies and industry trends, proactively proposing innovative solutions that strengthen the structuring franchise Job Requirements Degree in Computer Science, Quantitative Finance, Mathematics, or Economics from an accredited institution; advanced degree (Masters or PhD) is a plus Strong Python software engineering skills with proficiency in system architecture, DevOps, and integration with enterprise infrastructure Executive Director equivalent level of experience with a strong track record of building and owning production-grade, end-to-end software solutions Familiarity with structured products, derivatives, and preferably Structuring landscape; experience working alongside a Structuring desk, quantitative Strategists, or Desk quants is valued Working knowledge of modern AI and Generative AI frameworks and concepts - including RAG, agent architecture, context engineering, and orchestration tooling - ideally with applied experience in a financial context Strong analytical and problem-solving abilities with a commercial mindset and attention to detail Ability to communicate complex technical concepts clearly to both technical and business stakeholders Ability to work effectively in a fast-paced environment managing multiple stakeholders and conflicting priorities Desirable skills Experience in building platforms delivering structured products, including pricing and distribution Experience with quantitative modelling and derivatives pricing Hands-on experience with AI/ML frameworks and tooling such as LangChain, LangGraph, vector databases, and MCP-based orchestration Expertise in relational and/or NoSQL databases, data pipelines, and ETL processes Experience with microservices architecture and web development Knowledge of data visualisation tools (e.g., PowerBI, Tableau) and dashboard development Good creativity and lateral thinking skills with an entrepreneurial mindset Nomura Leadership Behaviours Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion: Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the UK (who require a Tier 2 Skilled Worker visa) we can only employ them if we can provide evidence that this is a genuine vacancy for a qualified role. Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all our employees. We do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer
Aug 25, 2026
Full time
Select how often (in days) to receive an alert: Job Code: 12976 Country: GB City: London Skill Category: Global Markets Description Job Title: Quantitative Structurer - Platform & AI Corporate Title: Vice President / Executive Director Division: Global Markets Location: London Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Business Overview The Global Markets Structuring team in EMEA delivers bespoke solutions for clients' hedging and investment requirements across fixed income asset classes - Rates, Foreign Exchange, Credit, and Hybrids. The team engages in end-to-end deal modelling that involves pricing of structured payoffs, suggesting and marketing trade ideas to sales/clients and preparing relevant documentation. Our client services cover both high-volume flow products and carefully tailored structured solutions. The Structuring Platform & AI group is a globally distributed team within Structuring, responsible for building end-to-end digital platforms that scale key structuring business verticals. With a client-centric focus and differentiated by innovation, these platforms deliver market-leading capabilities across the full product lifecycle - from pricing, booking, and risk management to trade idea generation and client servicing - leveraging modern engineering and AI to drive significant efficiency and scale across high-volume flow verticals. Position Specifications The candidate will join as a Strategist in the Structuring Platform & AI group based in London, UK. This is a revenue-aligned role with line of sight to client trades. Working closely with Product Structurers, Sales, Trading, and Quant teams, the candidate will bring modern engineering and AI capabilities to the structured products workflow. The role reports jointly to the Head of Structuring Strategists in Singapore and the GM EMEA Structuring Heads. The role is within a global team spread across Singapore, Mumbai & London. The role combines technical expertise with structured products awareness to design, build, and own autonomous platforms across primarily Rates, Credit and Currency product verticals. This role offers potential for self-motivated individuals to shape and lead Platform & AI functions across a high growth and focus platform, building domain expertise across multiple asset classes. Job Responsibilities Architect and deliver end-to-end digital platforms that scale Fixed Income structuring verticals, covering pricing, booking, lifecycle management, and client servicing Work alongside Product Structuring Specialists to understand payoff design, product mechanics, and client requirements, translating business needs into scalable platforms. Apply modern AI and Generative AI techniques - including RAG, agent architectures, and context engineering - to enhance structuring workflows such as trade idea generation, documentation, and client engagement Drive the design and development of production-grade applications with strong emphasis on system architecture, reliability, and integration with internal infrastructure Contribute to and leverage the global platform ecosystem, ensuring regional solutions align with global development standards and integrate seamlessly with existing capabilities across regions Collaborate with Sales, Trading, Quant, and Technology teams to identify opportunities for efficiency and scale across high-volume flow products Stay current with emerging technologies and industry trends, proactively proposing innovative solutions that strengthen the structuring franchise Job Requirements Degree in Computer Science, Quantitative Finance, Mathematics, or Economics from an accredited institution; advanced degree (Masters or PhD) is a plus Strong Python software engineering skills with proficiency in system architecture, DevOps, and integration with enterprise infrastructure Executive Director equivalent level of experience with a strong track record of building and owning production-grade, end-to-end software solutions Familiarity with structured products, derivatives, and preferably Structuring landscape; experience working alongside a Structuring desk, quantitative Strategists, or Desk quants is valued Working knowledge of modern AI and Generative AI frameworks and concepts - including RAG, agent architecture, context engineering, and orchestration tooling - ideally with applied experience in a financial context Strong analytical and problem-solving abilities with a commercial mindset and attention to detail Ability to communicate complex technical concepts clearly to both technical and business stakeholders Ability to work effectively in a fast-paced environment managing multiple stakeholders and conflicting priorities Desirable skills Experience in building platforms delivering structured products, including pricing and distribution Experience with quantitative modelling and derivatives pricing Hands-on experience with AI/ML frameworks and tooling such as LangChain, LangGraph, vector databases, and MCP-based orchestration Expertise in relational and/or NoSQL databases, data pipelines, and ETL processes Experience with microservices architecture and web development Knowledge of data visualisation tools (e.g., PowerBI, Tableau) and dashboard development Good creativity and lateral thinking skills with an entrepreneurial mindset Nomura Leadership Behaviours Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion: Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the UK (who require a Tier 2 Skilled Worker visa) we can only employ them if we can provide evidence that this is a genuine vacancy for a qualified role. Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all our employees. We do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer
Company Overview: With an uncompromising commitment to British manufacturing, Soane Britain's mission is to design and make enduring and life-enhancing furniture, lighting, fabrics and wallpapers through collaborations with a network of the finest craftspeople in Britain. Soane combines responsibly sourced, high-quality materials and superb workmanship to ensure our designs endure for generations. Our talented team is based in offices and workshops in Leicester and the West Country and showrooms in London and New York. For more information, please visit or join our social media platforms Pinterest and Instagram. Purpose of the Position: This role is responsible for the day-to-day leadership, performance and operational delivery of the Furniture & Lighting Client Services team. Reporting to the Client Services & Operations Manager, you will ensure the efficient management of workflow across quoting, order processing, aftercare and client support activities, maintaining the high standards of service expected by Soane clients. You will be responsible for the day-to-day management of Zendesk, ensuring workloads are prioritised effectively, service levels are maintained and operational performance is monitored across the team. You will lead and develop the Furniture & Lighting Client Services team, supporting Client Services Associates and Advisors through effective workload management, coaching, training and operational guidance. Working closely with Client Services Specialists, Client Development, Manufacturing, Product, Logistics and Finance, you will support the team in resolving challenges, removing obstacles and ensuring clients receive timely and accurate information throughout their journey. A key focus of the role will be balancing team capacity, priorities and operational demands, proactively identifying risks, bottlenecks and opportunities for improvement. Through strong leadership and operational oversight, you will help create a consistent, efficient and scalable Client Services function capable of supporting future business growth. Key Responsibilities Team Leadership & Development Lead, coach and support the Furniture & Lighting Client Services team. Conduct regular 1:1s and support individual development plans. Manage onboarding and training for new team members. Identify skills gaps and training requirements across the team. Create and maintain training materials, process documentation and team resources. Support recruitment activities and team succession planning. Zendesk & Workflow Management Own the day-to-day management of Zendesk. Monitor ticket volumes, response times and workload allocation. Prioritise and redistribute work to ensure service levels are maintained. Manage escalations and support resolution of complex client and operational issues. Maintain Zendesk reporting and provide regular updates on team performance and operational activity. Operational Delivery Ensure the efficient processing of quotes, proformas, orders, aftercare requests and operational enquiries. Support the team in obtaining information from Manufacturing, Product, Logistics and Finance. Coordinate activity across departments to ensure timely and accurate responses. Provide regular operational updates to Client Development teams. Maintain high standards of accuracy, efficiency and service across all operational activities. Aftercare & Client Experience Lead the day-to-day management of aftercare activity. Support the resolution of client issues, complaints and service challenges. Identify recurring issues and recommend improvements to processes and ways of working. Maintain a proactive approach to client communication and issue resolution. Continuous Improvement & Reporting Identify opportunities to improve processes, reduce friction and increase operational efficiency. Support projects and initiatives led by the Client Services & Operations Manager. Contribute to operational reporting, analysis and performance reviews. Maintain process documentation, manuals and operational best practice guides. Provide recommendations to improve team performance, service levels and operational effectiveness.
Aug 25, 2026
Full time
Company Overview: With an uncompromising commitment to British manufacturing, Soane Britain's mission is to design and make enduring and life-enhancing furniture, lighting, fabrics and wallpapers through collaborations with a network of the finest craftspeople in Britain. Soane combines responsibly sourced, high-quality materials and superb workmanship to ensure our designs endure for generations. Our talented team is based in offices and workshops in Leicester and the West Country and showrooms in London and New York. For more information, please visit or join our social media platforms Pinterest and Instagram. Purpose of the Position: This role is responsible for the day-to-day leadership, performance and operational delivery of the Furniture & Lighting Client Services team. Reporting to the Client Services & Operations Manager, you will ensure the efficient management of workflow across quoting, order processing, aftercare and client support activities, maintaining the high standards of service expected by Soane clients. You will be responsible for the day-to-day management of Zendesk, ensuring workloads are prioritised effectively, service levels are maintained and operational performance is monitored across the team. You will lead and develop the Furniture & Lighting Client Services team, supporting Client Services Associates and Advisors through effective workload management, coaching, training and operational guidance. Working closely with Client Services Specialists, Client Development, Manufacturing, Product, Logistics and Finance, you will support the team in resolving challenges, removing obstacles and ensuring clients receive timely and accurate information throughout their journey. A key focus of the role will be balancing team capacity, priorities and operational demands, proactively identifying risks, bottlenecks and opportunities for improvement. Through strong leadership and operational oversight, you will help create a consistent, efficient and scalable Client Services function capable of supporting future business growth. Key Responsibilities Team Leadership & Development Lead, coach and support the Furniture & Lighting Client Services team. Conduct regular 1:1s and support individual development plans. Manage onboarding and training for new team members. Identify skills gaps and training requirements across the team. Create and maintain training materials, process documentation and team resources. Support recruitment activities and team succession planning. Zendesk & Workflow Management Own the day-to-day management of Zendesk. Monitor ticket volumes, response times and workload allocation. Prioritise and redistribute work to ensure service levels are maintained. Manage escalations and support resolution of complex client and operational issues. Maintain Zendesk reporting and provide regular updates on team performance and operational activity. Operational Delivery Ensure the efficient processing of quotes, proformas, orders, aftercare requests and operational enquiries. Support the team in obtaining information from Manufacturing, Product, Logistics and Finance. Coordinate activity across departments to ensure timely and accurate responses. Provide regular operational updates to Client Development teams. Maintain high standards of accuracy, efficiency and service across all operational activities. Aftercare & Client Experience Lead the day-to-day management of aftercare activity. Support the resolution of client issues, complaints and service challenges. Identify recurring issues and recommend improvements to processes and ways of working. Maintain a proactive approach to client communication and issue resolution. Continuous Improvement & Reporting Identify opportunities to improve processes, reduce friction and increase operational efficiency. Support projects and initiatives led by the Client Services & Operations Manager. Contribute to operational reporting, analysis and performance reviews. Maintain process documentation, manuals and operational best practice guides. Provide recommendations to improve team performance, service levels and operational effectiveness.
UK Retail Investment Director FHP Property Consultants is partnering with Joshua Robert Recruitment to appoint a UK Retail Investment Director, a senior and well connected professional with a mandate to build out FHP's investment and trading capability within the retail sector. Overview This is a rare opportunity to step into a genuinely senior, market facing position within one of the Midlands' most established and active commercial agencies, with the autonomy and backing to build a service from the ground up, win instructions directly and develop lasting relationships with funds and property companies. Appointed as a Director from day one and reporting directly to the senior leadership team, the successful candidate will take ownership of FHP's growth across retail investment and trading. They will leverage FHP's existing platform of 26 shopping centres and retail assets nationwide, alongside new instructions in Warrington, Nuneaton and Blackburn, to establish FHP as a recognised and formally instructed adviser within the retail investment market. This is an opportunity for someone who wants genuine ownership, commercial freedom and the ability to shape a service line rather than simply inherit an existing desk. Key Responsibilities Lead FHP's growth within the retail investment and trading advisory market Identify and engage prospective investors, funds and property companies across the retail investment and trading space Build and manage relationships across institutional and private capital to generate repeat instructions and referrals Identify investment opportunities directly by understanding asset ownership, appraising opportunities and securing formal instructions Oversee the delivery of advisory instructions across a range of retail asset classes, including shopping centres and retail parks Work initially across FHP's established retail property portfolio while building out the investment and trading capability from day one Develop and maintain an active pipeline of instructions and prospective client relationships, with a particular focus on large property companies acquiring shopping centres Monitor market conditions and sector developments to identify emerging investment and trading opportunities Represent FHP at industry events and forums to raise the company's profile and generate new business Work closely with the senior leadership team to align the investment service with FHP's wider strategic objectives Provide regular reporting on pipeline, client activity and performance Over time, build out a wider team through developing existing FHP talent and/or making external hires Working with Others Work directly with FHP's senior leadership team to develop and shape the investment strategy Collaborate with the existing 10-person retail team and wider agency business Build long term relationships with funds, property companies, investors and other sources of capital Work alongside internal teams to leverage FHP's existing retail portfolio and client relationships Represent FHP externally with senior stakeholders across the retail investment market Develop relationships that generate repeat instructions, referrals and new business opportunities Candidate Profile We are seeking a credible, well connected senior professional with: A strong and demonstrable track record operating at senior level within the retail property sector An established network of contacts within funds and property companies active in the retail investment and trading market A capital markets, agency or transactions background, with a proven ability to win and deliver investment instructions A strong understanding of retail property and the investment and trading landscape Experience operating across both institutional and private investment markets Experience across retail asset classes, particularly shopping centres and/or retail parks, would be advantageous Strong commercial acumen and the confidence to advise clients at board level A practical and entrepreneurial approach, with the ability to identify where a trade could happen, understand ownership and secure the instruction Excellent communication, presentation and negotiation skills A self motivated and commercially driven approach, with a demonstrable track record of delivering results The ambition and confidence to build a new service line and grow FHP's profile and fee income within the sector The ability to work autonomously while operating as part of the wider FHP business A relevant professional qualification is desirable but not essential What's on Offer Director appointment from day one Open and negotiable salary package for the right individual No ceiling on potential earnings Genuine equity and ownership potential available from the outset Flexible location and working structure Opportunity to operate through direct employment or an independent trading entity/SPV, with shareholding available from the outset Direct backing and collaboration from FHP's senior leadership team Scope to build and lead a new investment and trading service line Opportunity to develop and build a wider team over time Access to an established platform of 26 shopping centres and retail assets nationwide Access to a strong national client base and a £100 million forward funding deal Why Join FHP FHP Property Consultants is one of the Midlands' most established and active commercial property agencies, with a strong reputation across the region and a growing national presence. This role offers the opportunity to combine the platform, relationships and credibility of an established business with the autonomy and entrepreneurial freedom typically associated with building your own operation. What makes this role stand out: Genuine ownership of the retail investment and trading strategy Director status from day one Equity and ownership potential from the outset The opportunity to build a service line rather than inherit an established desk An existing platform of 26 shopping centres and retail assets nationwide A strong national client base and significant forward funding opportunity Direct access to and backing from the senior leadership team Genuine scope to build a team and shape the future direction of the business A highly entrepreneurial environment with no ceiling on potential earnings The opportunity to establish FHP as a recognised adviser within the retail investment and trading market
Aug 25, 2026
Full time
UK Retail Investment Director FHP Property Consultants is partnering with Joshua Robert Recruitment to appoint a UK Retail Investment Director, a senior and well connected professional with a mandate to build out FHP's investment and trading capability within the retail sector. Overview This is a rare opportunity to step into a genuinely senior, market facing position within one of the Midlands' most established and active commercial agencies, with the autonomy and backing to build a service from the ground up, win instructions directly and develop lasting relationships with funds and property companies. Appointed as a Director from day one and reporting directly to the senior leadership team, the successful candidate will take ownership of FHP's growth across retail investment and trading. They will leverage FHP's existing platform of 26 shopping centres and retail assets nationwide, alongside new instructions in Warrington, Nuneaton and Blackburn, to establish FHP as a recognised and formally instructed adviser within the retail investment market. This is an opportunity for someone who wants genuine ownership, commercial freedom and the ability to shape a service line rather than simply inherit an existing desk. Key Responsibilities Lead FHP's growth within the retail investment and trading advisory market Identify and engage prospective investors, funds and property companies across the retail investment and trading space Build and manage relationships across institutional and private capital to generate repeat instructions and referrals Identify investment opportunities directly by understanding asset ownership, appraising opportunities and securing formal instructions Oversee the delivery of advisory instructions across a range of retail asset classes, including shopping centres and retail parks Work initially across FHP's established retail property portfolio while building out the investment and trading capability from day one Develop and maintain an active pipeline of instructions and prospective client relationships, with a particular focus on large property companies acquiring shopping centres Monitor market conditions and sector developments to identify emerging investment and trading opportunities Represent FHP at industry events and forums to raise the company's profile and generate new business Work closely with the senior leadership team to align the investment service with FHP's wider strategic objectives Provide regular reporting on pipeline, client activity and performance Over time, build out a wider team through developing existing FHP talent and/or making external hires Working with Others Work directly with FHP's senior leadership team to develop and shape the investment strategy Collaborate with the existing 10-person retail team and wider agency business Build long term relationships with funds, property companies, investors and other sources of capital Work alongside internal teams to leverage FHP's existing retail portfolio and client relationships Represent FHP externally with senior stakeholders across the retail investment market Develop relationships that generate repeat instructions, referrals and new business opportunities Candidate Profile We are seeking a credible, well connected senior professional with: A strong and demonstrable track record operating at senior level within the retail property sector An established network of contacts within funds and property companies active in the retail investment and trading market A capital markets, agency or transactions background, with a proven ability to win and deliver investment instructions A strong understanding of retail property and the investment and trading landscape Experience operating across both institutional and private investment markets Experience across retail asset classes, particularly shopping centres and/or retail parks, would be advantageous Strong commercial acumen and the confidence to advise clients at board level A practical and entrepreneurial approach, with the ability to identify where a trade could happen, understand ownership and secure the instruction Excellent communication, presentation and negotiation skills A self motivated and commercially driven approach, with a demonstrable track record of delivering results The ambition and confidence to build a new service line and grow FHP's profile and fee income within the sector The ability to work autonomously while operating as part of the wider FHP business A relevant professional qualification is desirable but not essential What's on Offer Director appointment from day one Open and negotiable salary package for the right individual No ceiling on potential earnings Genuine equity and ownership potential available from the outset Flexible location and working structure Opportunity to operate through direct employment or an independent trading entity/SPV, with shareholding available from the outset Direct backing and collaboration from FHP's senior leadership team Scope to build and lead a new investment and trading service line Opportunity to develop and build a wider team over time Access to an established platform of 26 shopping centres and retail assets nationwide Access to a strong national client base and a £100 million forward funding deal Why Join FHP FHP Property Consultants is one of the Midlands' most established and active commercial property agencies, with a strong reputation across the region and a growing national presence. This role offers the opportunity to combine the platform, relationships and credibility of an established business with the autonomy and entrepreneurial freedom typically associated with building your own operation. What makes this role stand out: Genuine ownership of the retail investment and trading strategy Director status from day one Equity and ownership potential from the outset The opportunity to build a service line rather than inherit an established desk An existing platform of 26 shopping centres and retail assets nationwide A strong national client base and significant forward funding opportunity Direct access to and backing from the senior leadership team Genuine scope to build a team and shape the future direction of the business A highly entrepreneurial environment with no ceiling on potential earnings The opportunity to establish FHP as a recognised adviser within the retail investment and trading market
eXPD8 are excited to be recruiting for a Merchandising Team Leader based in the New Malden area. You will look after the NR postcode area. Weekly hours : Minimum 30 hours per week. Availability: Monday to Friday, with occasional weekend work required to meet business coverage needs. Team supervision: 13.50 per hour, approximately 18 hours per week. Client merchandising : 12.71 per hour, approximately 12+ hours per week. The Merchandising Team Leader is responsible for delivering operational plans across a defined district. This role leads day-to-day execution, supports Display Representatives, and ensures client activity is completed safely, consistently and to the required standard. The role provides visible leadership, coaching and support to field-based colleagues, while helping the Regional Field Manager maintain strong performance, clear communication and reliable delivery What you will do Lead day-to-day district activity so client work is completed safely, on time and to the right standard. Plan schedules and allocate field resource using Wixxy and other tools. Support, coach and communicate with Display Representatives so they are confident and effective in role. Help with recruitment, including interviews, induction, training and onboarding, identifying any gaps or support needed. Monitor delivery, resolve issues early and escalate risks where needed. Build strong working relationships with Client Services, central teams and the Regional Field Manager. Keep plans, records and administration accurate and up to date. Support new initiatives and suggest practical improvements to ways of working. What You will need Strong planning, organisation and time management skills. Ability to lead, motivate and coach field-based colleagues. Clear and confident communication skills. Strong relationship-building skills with internal and external partners. Retail, merchandising or customer service experience. Confident using mobile and desktop systems for scheduling, reporting and communication. Full driving licence and access to a vehicle. eXPD8 is proud to be ranked as the top field marketing employer in the Financial Times' UK Best Employers 2025 & 2026 list, celebrating our commitment to a supportive and empowering workplace! We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers. People are our business, so we work hard to ensure they are supported, rewarded, and valued. If you're looking for a role where you're trusted to run your own patch, and supported to grow, this is it. Based in or around Sprowston and ready for your next role? Apply today!
Aug 25, 2026
Full time
eXPD8 are excited to be recruiting for a Merchandising Team Leader based in the New Malden area. You will look after the NR postcode area. Weekly hours : Minimum 30 hours per week. Availability: Monday to Friday, with occasional weekend work required to meet business coverage needs. Team supervision: 13.50 per hour, approximately 18 hours per week. Client merchandising : 12.71 per hour, approximately 12+ hours per week. The Merchandising Team Leader is responsible for delivering operational plans across a defined district. This role leads day-to-day execution, supports Display Representatives, and ensures client activity is completed safely, consistently and to the required standard. The role provides visible leadership, coaching and support to field-based colleagues, while helping the Regional Field Manager maintain strong performance, clear communication and reliable delivery What you will do Lead day-to-day district activity so client work is completed safely, on time and to the right standard. Plan schedules and allocate field resource using Wixxy and other tools. Support, coach and communicate with Display Representatives so they are confident and effective in role. Help with recruitment, including interviews, induction, training and onboarding, identifying any gaps or support needed. Monitor delivery, resolve issues early and escalate risks where needed. Build strong working relationships with Client Services, central teams and the Regional Field Manager. Keep plans, records and administration accurate and up to date. Support new initiatives and suggest practical improvements to ways of working. What You will need Strong planning, organisation and time management skills. Ability to lead, motivate and coach field-based colleagues. Clear and confident communication skills. Strong relationship-building skills with internal and external partners. Retail, merchandising or customer service experience. Confident using mobile and desktop systems for scheduling, reporting and communication. Full driving licence and access to a vehicle. eXPD8 is proud to be ranked as the top field marketing employer in the Financial Times' UK Best Employers 2025 & 2026 list, celebrating our commitment to a supportive and empowering workplace! We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers. People are our business, so we work hard to ensure they are supported, rewarded, and valued. If you're looking for a role where you're trusted to run your own patch, and supported to grow, this is it. Based in or around Sprowston and ready for your next role? Apply today!
Renewables Transport Consulting Director (Director Level) Environmental Resources Management Hybrid London, England, GB 1 day ago Job Description Role Purpose ERM is seeking an experienced Transport Director to lead and grow our Transport & Access capability across the Renewables, Energy and Major Infrastructure sectors. The successful candidate will provide strategic leadership, technical excellence, project delivery oversight and business development support for transport-related services, with a particular focus on onshore and offshore wind, grid infrastructure, hydrogen, battery energy storage systems and major consenting projects. The role will play a critical function in supporting clients through site selection, feasibility, environmental assessment, planning consent and construction delivery, ensuring that transport and access risks are identified and managed early in the project lifecycle. This position will lead multidisciplinary teams delivering transport assessments, abnormal load route assessments, turbine delivery route studies, construction traffic management strategies, swept path analysis and access design solutions for complex renewable energy developments. Key Responsibilities Technical Leadership Serve as the technical authority for transport and access workstreams across renewable energy and infrastructure projects. Lead the preparation and quality review of: Transport Assessments (TA) Transport Statements (TS) Construction Traffic Management Plans (CTMP) Construction Environmental Management Plans (CEMP) Abnormal Load Route Assessments (ALRA) Turbine Delivery Route (TDR) Studies Environmental Impact Assessment (EIA) transport chapters DCO and Section 36 transport submissions. Provide strategic advice on transport constraints, access feasibility and consenting risks during project development and investment decision-making. Act as Expert Witness where required at planning appeals, public inquiries and examinations. Renewables Transport & Access Expertise Lead transport inputs for onshore and offshore wind developments, solar farms, BESS projects, hydrogen infrastructure and transmission projects. Oversee feasibility and delivery assessments for wind turbine blade transportation, including: Route identification and optimisation Port-to-site logistics strategies Horizontal and vertical clearance assessments Junction modifications Third party land requirements Bridge and structural constraint reviews Stakeholder engagement with highways authorities, police escorts and hauliers. Provide strategic direction on abnormal load vehicle movements associated with turbine blades, towers, nacelles and transformers. Swept Path Analysis & Routing Lead the delivery and quality assurance of swept path analyses using industry standard tools including Autodesk Vehicle Tracking and AutoTrack. Develop innovative routing solutions for wind turbine blades up to 85m+ and associated abnormal loads. Review route geometry, pinch points, site entrances and access tracks to determine feasibility and required mitigation measures. Direct route optioneering studies and transport risk assessments supporting project development and planning applications. Ensure robust analysis of: Horizontal clearance Vertical clearance Junction negotiation Visibility splays Temporary road modifications Construction access strategies. Drive best practice methodologies for turbine delivery route modelling and logistics planning. Business Development & Client Leadership Lead business development activities across renewable energy clients, developers, investors and infrastructure promoters. Build and manage relationships with key strategic clients. Develop transport and access service offerings that support ERM's growth across the renewables sector. Lead major proposal submissions and framework opportunities. Identify opportunities for cross selling environmental, engineering and project management services. Team Leadership Build and lead a high performing Transport & Access team. Mentor and develop Transport Planners and Engineers. Establish technical standards, guidance notes and quality assurance processes. Promote innovation, digital solutions and automation to improve delivery efficiency. Candidate Profile Essential Experience Experience delivering transport and infrastructure consultancy services. Significant experience in renewable energy development, particularly wind energy projects. Strong understanding of UK and Ireland planning and consenting regimes. Extensive experience leading transport inputs to EIAs, DCOs and major infrastructure planning applications. Proven experience undertaking or reviewing: Turbine Delivery Route assessments Abnormal Load Route Assessments Swept Path Analysis Construction Traffic Management Plans. Demonstrable track record of winning and delivering major consultancy projects. Technical Skills Expert knowledge of: DMRB Manual for Streets Transport Assessment guidance Renewable energy transport best practice. Advanced capability in: Autodesk Vehicle Tracking AutoTrack AutoCAD GIS platforms. Strong understanding of large infrastructure logistics and abnormal load transportation. Qualifications Degree in Transport Planning, Civil Engineering, Geography or related discipline. Chartered status (CIHT, ICE or equivalent). Postgraduate qualification desirable. ERM is committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to thrive, it's an essential part of what makes ERM a great place to build a career and helps us create better solutions for our clients. We welcome talent from all backgrounds and provide equal opportunities for every candidate. If you have a disability, are neurodivergent, or need accommodations during the selection process, we're here to support you. Our commitment doesn't stop at hiring. Once you join us, we'll ensure you have the tools, support, and adjustments needed to succeed and feel a true sense of belonging. Learn more about our Diversity, Inclusion & Belonging (DIB) efforts by visiting our website or exploring our 2025 Sustainability Report. . Sustainabilityis our business. As the largest global pure play sustainability consultancy, ERM partners with the world's leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations. ERM's diverse team of 8,000+ world class experts in over 150
Aug 25, 2026
Full time
Renewables Transport Consulting Director (Director Level) Environmental Resources Management Hybrid London, England, GB 1 day ago Job Description Role Purpose ERM is seeking an experienced Transport Director to lead and grow our Transport & Access capability across the Renewables, Energy and Major Infrastructure sectors. The successful candidate will provide strategic leadership, technical excellence, project delivery oversight and business development support for transport-related services, with a particular focus on onshore and offshore wind, grid infrastructure, hydrogen, battery energy storage systems and major consenting projects. The role will play a critical function in supporting clients through site selection, feasibility, environmental assessment, planning consent and construction delivery, ensuring that transport and access risks are identified and managed early in the project lifecycle. This position will lead multidisciplinary teams delivering transport assessments, abnormal load route assessments, turbine delivery route studies, construction traffic management strategies, swept path analysis and access design solutions for complex renewable energy developments. Key Responsibilities Technical Leadership Serve as the technical authority for transport and access workstreams across renewable energy and infrastructure projects. Lead the preparation and quality review of: Transport Assessments (TA) Transport Statements (TS) Construction Traffic Management Plans (CTMP) Construction Environmental Management Plans (CEMP) Abnormal Load Route Assessments (ALRA) Turbine Delivery Route (TDR) Studies Environmental Impact Assessment (EIA) transport chapters DCO and Section 36 transport submissions. Provide strategic advice on transport constraints, access feasibility and consenting risks during project development and investment decision-making. Act as Expert Witness where required at planning appeals, public inquiries and examinations. Renewables Transport & Access Expertise Lead transport inputs for onshore and offshore wind developments, solar farms, BESS projects, hydrogen infrastructure and transmission projects. Oversee feasibility and delivery assessments for wind turbine blade transportation, including: Route identification and optimisation Port-to-site logistics strategies Horizontal and vertical clearance assessments Junction modifications Third party land requirements Bridge and structural constraint reviews Stakeholder engagement with highways authorities, police escorts and hauliers. Provide strategic direction on abnormal load vehicle movements associated with turbine blades, towers, nacelles and transformers. Swept Path Analysis & Routing Lead the delivery and quality assurance of swept path analyses using industry standard tools including Autodesk Vehicle Tracking and AutoTrack. Develop innovative routing solutions for wind turbine blades up to 85m+ and associated abnormal loads. Review route geometry, pinch points, site entrances and access tracks to determine feasibility and required mitigation measures. Direct route optioneering studies and transport risk assessments supporting project development and planning applications. Ensure robust analysis of: Horizontal clearance Vertical clearance Junction negotiation Visibility splays Temporary road modifications Construction access strategies. Drive best practice methodologies for turbine delivery route modelling and logistics planning. Business Development & Client Leadership Lead business development activities across renewable energy clients, developers, investors and infrastructure promoters. Build and manage relationships with key strategic clients. Develop transport and access service offerings that support ERM's growth across the renewables sector. Lead major proposal submissions and framework opportunities. Identify opportunities for cross selling environmental, engineering and project management services. Team Leadership Build and lead a high performing Transport & Access team. Mentor and develop Transport Planners and Engineers. Establish technical standards, guidance notes and quality assurance processes. Promote innovation, digital solutions and automation to improve delivery efficiency. Candidate Profile Essential Experience Experience delivering transport and infrastructure consultancy services. Significant experience in renewable energy development, particularly wind energy projects. Strong understanding of UK and Ireland planning and consenting regimes. Extensive experience leading transport inputs to EIAs, DCOs and major infrastructure planning applications. Proven experience undertaking or reviewing: Turbine Delivery Route assessments Abnormal Load Route Assessments Swept Path Analysis Construction Traffic Management Plans. Demonstrable track record of winning and delivering major consultancy projects. Technical Skills Expert knowledge of: DMRB Manual for Streets Transport Assessment guidance Renewable energy transport best practice. Advanced capability in: Autodesk Vehicle Tracking AutoTrack AutoCAD GIS platforms. Strong understanding of large infrastructure logistics and abnormal load transportation. Qualifications Degree in Transport Planning, Civil Engineering, Geography or related discipline. Chartered status (CIHT, ICE or equivalent). Postgraduate qualification desirable. ERM is committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to thrive, it's an essential part of what makes ERM a great place to build a career and helps us create better solutions for our clients. We welcome talent from all backgrounds and provide equal opportunities for every candidate. If you have a disability, are neurodivergent, or need accommodations during the selection process, we're here to support you. Our commitment doesn't stop at hiring. Once you join us, we'll ensure you have the tools, support, and adjustments needed to succeed and feel a true sense of belonging. Learn more about our Diversity, Inclusion & Belonging (DIB) efforts by visiting our website or exploring our 2025 Sustainability Report. . Sustainabilityis our business. As the largest global pure play sustainability consultancy, ERM partners with the world's leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations. ERM's diverse team of 8,000+ world class experts in over 150
UK Retail Investment Director FHP Property Consultants is partnering with Joshua Robert Recruitment to appoint a UK Retail Investment Director, a senior and well connected professional with a mandate to build out FHP's investment and trading capability within the retail sector. Overview This is a rare opportunity to step into a genuinely senior, market facing position within one of the Midlands' most established and active commercial agencies, with the autonomy and backing to build a service from the ground up, win instructions directly and develop lasting relationships with funds and property companies. Appointed as a Director from day one and reporting directly to the senior leadership team, the successful candidate will take ownership of FHP's growth across retail investment and trading. They will leverage FHP's existing platform of 26 shopping centres and retail assets nationwide, alongside new instructions in Warrington, Nuneaton and Blackburn, to establish FHP as a recognised and formally instructed adviser within the retail investment market. This is an opportunity for someone who wants genuine ownership, commercial freedom and the ability to shape a service line rather than simply inherit an existing desk. Key Responsibilities Lead FHP's growth within the retail investment and trading advisory market Identify and engage prospective investors, funds and property companies across the retail investment and trading space Build and manage relationships across institutional and private capital to generate repeat instructions and referrals Identify investment opportunities directly by understanding asset ownership, appraising opportunities and securing formal instructions Oversee the delivery of advisory instructions across a range of retail asset classes, including shopping centres and retail parks Work initially across FHP's established retail property portfolio while building out the investment and trading capability from day one Develop and maintain an active pipeline of instructions and prospective client relationships, with a particular focus on large property companies acquiring shopping centres Monitor market conditions and sector developments to identify emerging investment and trading opportunities Represent FHP at industry events and forums to raise the company's profile and generate new business Work closely with the senior leadership team to align the investment service with FHP's wider strategic objectives Provide regular reporting on pipeline, client activity and performance Over time, build out a wider team through developing existing FHP talent and/or making external hires Working with Others Work directly with FHP's senior leadership team to develop and shape the investment strategy Collaborate with the existing 10-person retail team and wider agency business Build long term relationships with funds, property companies, investors and other sources of capital Work alongside internal teams to leverage FHP's existing retail portfolio and client relationships Represent FHP externally with senior stakeholders across the retail investment market Develop relationships that generate repeat instructions, referrals and new business opportunities Candidate Profile We are seeking a credible, well connected senior professional with: A strong and demonstrable track record operating at senior level within the retail property sector An established network of contacts within funds and property companies active in the retail investment and trading market A capital markets, agency or transactions background, with a proven ability to win and deliver investment instructions A strong understanding of retail property and the investment and trading landscape Experience operating across both institutional and private investment markets Experience across retail asset classes, particularly shopping centres and/or retail parks, would be advantageous Strong commercial acumen and the confidence to advise clients at board level A practical and entrepreneurial approach, with the ability to identify where a trade could happen, understand ownership and secure the instruction Excellent communication, presentation and negotiation skills A self motivated and commercially driven approach, with a demonstrable track record of delivering results The ambition and confidence to build a new service line and grow FHP's profile and fee income within the sector The ability to work autonomously while operating as part of the wider FHP business A relevant professional qualification is desirable but not essential What's on Offer Director appointment from day one Open and negotiable salary package for the right individual No ceiling on potential earnings Genuine equity and ownership potential available from the outset Flexible location and working structure Opportunity to operate through direct employment or an independent trading entity/SPV, with shareholding available from the outset Direct backing and collaboration from FHP's senior leadership team Scope to build and lead a new investment and trading service line Opportunity to develop and build a wider team over time Access to an established platform of 26 shopping centres and retail assets nationwide Access to a strong national client base and a £100 million forward funding deal Why Join FHP FHP Property Consultants is one of the Midlands' most established and active commercial property agencies, with a strong reputation across the region and a growing national presence. This role offers the opportunity to combine the platform, relationships and credibility of an established business with the autonomy and entrepreneurial freedom typically associated with building your own operation. What makes this role stand out: Genuine ownership of the retail investment and trading strategy Director status from day one Equity and ownership potential from the outset The opportunity to build a service line rather than inherit an established desk An existing platform of 26 shopping centres and retail assets nationwide A strong national client base and significant forward funding opportunity Direct access to and backing from the senior leadership team Genuine scope to build a team and shape the future direction of the business A highly entrepreneurial environment with no ceiling on potential earnings The opportunity to establish FHP as a recognised adviser within the retail investment and trading market
Aug 25, 2026
Full time
UK Retail Investment Director FHP Property Consultants is partnering with Joshua Robert Recruitment to appoint a UK Retail Investment Director, a senior and well connected professional with a mandate to build out FHP's investment and trading capability within the retail sector. Overview This is a rare opportunity to step into a genuinely senior, market facing position within one of the Midlands' most established and active commercial agencies, with the autonomy and backing to build a service from the ground up, win instructions directly and develop lasting relationships with funds and property companies. Appointed as a Director from day one and reporting directly to the senior leadership team, the successful candidate will take ownership of FHP's growth across retail investment and trading. They will leverage FHP's existing platform of 26 shopping centres and retail assets nationwide, alongside new instructions in Warrington, Nuneaton and Blackburn, to establish FHP as a recognised and formally instructed adviser within the retail investment market. This is an opportunity for someone who wants genuine ownership, commercial freedom and the ability to shape a service line rather than simply inherit an existing desk. Key Responsibilities Lead FHP's growth within the retail investment and trading advisory market Identify and engage prospective investors, funds and property companies across the retail investment and trading space Build and manage relationships across institutional and private capital to generate repeat instructions and referrals Identify investment opportunities directly by understanding asset ownership, appraising opportunities and securing formal instructions Oversee the delivery of advisory instructions across a range of retail asset classes, including shopping centres and retail parks Work initially across FHP's established retail property portfolio while building out the investment and trading capability from day one Develop and maintain an active pipeline of instructions and prospective client relationships, with a particular focus on large property companies acquiring shopping centres Monitor market conditions and sector developments to identify emerging investment and trading opportunities Represent FHP at industry events and forums to raise the company's profile and generate new business Work closely with the senior leadership team to align the investment service with FHP's wider strategic objectives Provide regular reporting on pipeline, client activity and performance Over time, build out a wider team through developing existing FHP talent and/or making external hires Working with Others Work directly with FHP's senior leadership team to develop and shape the investment strategy Collaborate with the existing 10-person retail team and wider agency business Build long term relationships with funds, property companies, investors and other sources of capital Work alongside internal teams to leverage FHP's existing retail portfolio and client relationships Represent FHP externally with senior stakeholders across the retail investment market Develop relationships that generate repeat instructions, referrals and new business opportunities Candidate Profile We are seeking a credible, well connected senior professional with: A strong and demonstrable track record operating at senior level within the retail property sector An established network of contacts within funds and property companies active in the retail investment and trading market A capital markets, agency or transactions background, with a proven ability to win and deliver investment instructions A strong understanding of retail property and the investment and trading landscape Experience operating across both institutional and private investment markets Experience across retail asset classes, particularly shopping centres and/or retail parks, would be advantageous Strong commercial acumen and the confidence to advise clients at board level A practical and entrepreneurial approach, with the ability to identify where a trade could happen, understand ownership and secure the instruction Excellent communication, presentation and negotiation skills A self motivated and commercially driven approach, with a demonstrable track record of delivering results The ambition and confidence to build a new service line and grow FHP's profile and fee income within the sector The ability to work autonomously while operating as part of the wider FHP business A relevant professional qualification is desirable but not essential What's on Offer Director appointment from day one Open and negotiable salary package for the right individual No ceiling on potential earnings Genuine equity and ownership potential available from the outset Flexible location and working structure Opportunity to operate through direct employment or an independent trading entity/SPV, with shareholding available from the outset Direct backing and collaboration from FHP's senior leadership team Scope to build and lead a new investment and trading service line Opportunity to develop and build a wider team over time Access to an established platform of 26 shopping centres and retail assets nationwide Access to a strong national client base and a £100 million forward funding deal Why Join FHP FHP Property Consultants is one of the Midlands' most established and active commercial property agencies, with a strong reputation across the region and a growing national presence. This role offers the opportunity to combine the platform, relationships and credibility of an established business with the autonomy and entrepreneurial freedom typically associated with building your own operation. What makes this role stand out: Genuine ownership of the retail investment and trading strategy Director status from day one Equity and ownership potential from the outset The opportunity to build a service line rather than inherit an established desk An existing platform of 26 shopping centres and retail assets nationwide A strong national client base and significant forward funding opportunity Direct access to and backing from the senior leadership team Genuine scope to build a team and shape the future direction of the business A highly entrepreneurial environment with no ceiling on potential earnings The opportunity to establish FHP as a recognised adviser within the retail investment and trading market
Service Delivery Manager Location: Central Swindon Salary: Competitive + Benefits About the Role We are seeking an experienced Service Delivery Manager to lead the delivery, performance and continuous improvement of a maintenance contract supporting critical station information, communications and security systems across a rail environment covering the South West and West regions of the UK. Based in Central Swindon , you will be responsible for managing operational service delivery, customer relationships, contract performance and a team of Field maintenance/Service Engineers. Acting as the primary customer interface, you will ensure service levels, compliance standards and operational objectives are consistently achieved. Key Responsibilities Lead the day-to-day delivery of planned and reactive maintenance services. Manage contract performance against SLAs, KPIs and quality standards. Oversee fault response, incident management and service recovery activities. Maintain strong customer and stakeholder relationships. Manage maintenance teams, help-desk staff and subcontractors. Ensure compliance with safety, regulatory and industry standards. Monitor asset performance, reporting and maintenance records. Drive continuous improvement, innovation and asset life-cycle initiatives. Attend customer meetings, contract reviews and operational site visits. About You You will have: Proven experience in Field Service Delivery, Maintenance Management or Technical engineering operations. Knowledge of CCTV, Public Address, Customer Information Systems, Help Points or IP-based communications systems & M&E systems. A strong track record of managing customer-facing maintenance or service contracts. Experience leading operational teams and driving performance improvement. Experience managing SLAs, KPIs and service performance reporting. Excellent stakeholder management, communication and problem-solving skills. Experience working within a regulated operational environment. Full UK Driving Licence. Desirable PTS, COSS, or similar rail industry accreditation. (training provided) IOSH, NEBOSH or equivalent Health & Safety qualification. PRINCE2, APM or other project management qualification. Experience with asset management and maintenance management systems. Knowledge of ISO55001 asset management principles. What We're Looking For Customer-focused and commercially aware. Strong leadership and people management skills. Organised, proactive and detail-oriented. Able to perform effectively under pressure. Committed to safety, quality and continuous improvement. This is an excellent opportunity for an experienced Service Delivery Manager/ Maintenance delivery professional to play a key role in delivering critical infrastructure services within a dynamic and growing organisation within the railway environment. Location: Central Swindon Travel: Regular travel to operational sites and customer locations, with occasional overnight stays as required. To apply or for more information send a CV online or Contact Sam Mayo at AdvanceTRS to discuss. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Aug 25, 2026
Full time
Service Delivery Manager Location: Central Swindon Salary: Competitive + Benefits About the Role We are seeking an experienced Service Delivery Manager to lead the delivery, performance and continuous improvement of a maintenance contract supporting critical station information, communications and security systems across a rail environment covering the South West and West regions of the UK. Based in Central Swindon , you will be responsible for managing operational service delivery, customer relationships, contract performance and a team of Field maintenance/Service Engineers. Acting as the primary customer interface, you will ensure service levels, compliance standards and operational objectives are consistently achieved. Key Responsibilities Lead the day-to-day delivery of planned and reactive maintenance services. Manage contract performance against SLAs, KPIs and quality standards. Oversee fault response, incident management and service recovery activities. Maintain strong customer and stakeholder relationships. Manage maintenance teams, help-desk staff and subcontractors. Ensure compliance with safety, regulatory and industry standards. Monitor asset performance, reporting and maintenance records. Drive continuous improvement, innovation and asset life-cycle initiatives. Attend customer meetings, contract reviews and operational site visits. About You You will have: Proven experience in Field Service Delivery, Maintenance Management or Technical engineering operations. Knowledge of CCTV, Public Address, Customer Information Systems, Help Points or IP-based communications systems & M&E systems. A strong track record of managing customer-facing maintenance or service contracts. Experience leading operational teams and driving performance improvement. Experience managing SLAs, KPIs and service performance reporting. Excellent stakeholder management, communication and problem-solving skills. Experience working within a regulated operational environment. Full UK Driving Licence. Desirable PTS, COSS, or similar rail industry accreditation. (training provided) IOSH, NEBOSH or equivalent Health & Safety qualification. PRINCE2, APM or other project management qualification. Experience with asset management and maintenance management systems. Knowledge of ISO55001 asset management principles. What We're Looking For Customer-focused and commercially aware. Strong leadership and people management skills. Organised, proactive and detail-oriented. Able to perform effectively under pressure. Committed to safety, quality and continuous improvement. This is an excellent opportunity for an experienced Service Delivery Manager/ Maintenance delivery professional to play a key role in delivering critical infrastructure services within a dynamic and growing organisation within the railway environment. Location: Central Swindon Travel: Regular travel to operational sites and customer locations, with occasional overnight stays as required. To apply or for more information send a CV online or Contact Sam Mayo at AdvanceTRS to discuss. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
