My client is a specialist engineering services business operating in the UK Transmission & Distribution market. As part of their continued growth, they are looking to appoint an experienced Business Development Manager to secure and develop a strong pipeline of work across Network Operators, Contractors and Independent Connection Providers (ICPs). This is a purely sales-focused, hunter role, working closely with senior leadership but with clear ownership of work winning and revenue generation. The Role Reporting into the UK Director, the Business Development Manager will be responsible for identifying new opportunities, growing existing accounts and driving sustainable revenue growth. You will work alongside senior management to help shape and deliver sales activity aligned with the wider business strategy. This role will suit someone already active in the ICP / T&D space, with established relationships and a proven ability to convert those relationships into live opportunities and secured work. Key Responsibilities Identify and develop new business opportunities across the UK (and selectively Europe) within T&D, ICPs, Network Operators and Contractors Build, manage and grow strong client relationships, ensuring high levels of service and long-term retention Own and manage the full sales lifecycle from prospecting through to deal close Maintain accurate, up-to-date records across CRM systems, including leads, opportunities and client communications Consistently meet or exceed revenue, margin and profitability targets Contribute to the development and delivery of annual sales plans in line with the wider business strategy Monitor market trends, competitor activity and customer needs, attending industry events as required Support the preparation and negotiation of proposals, contracts and commercial agreements Collaborate closely with internal technical and delivery teams to ensure successful execution Provide regular reporting and forecasting to senior management Travel as required, including occasional international travel Experience & Background Essential 5+ years' experience in the Transmission & Distribution sector 2+ years in Business Development / Work Winning within engineering services Direct experience of the Independent Connection Provider (ICP) market Existing industry relationships that can be converted into revenue Proven track record of lead generation, pipeline management and closing deals Strong commercial, negotiation and influencing skills Experience using CRM systems (HubSpot or Salesforce preferred) Desirable Relevant degree or equivalent industry experience Key Attributes Sales-driven, proactive and comfortable operating in a target-led environment Confident communicator, able to engage effectively at all levels Highly organised with strong attention to detail Ethical, professional and accountable in approach Comfortable working autonomously while contributing positively to a wider team Demonstrates natural leadership potential What Success Looks Like Consistent year-on-year revenue growth Expansion of the client base and market penetration within target sectors Strong, healthy sales pipeline with clear visibility High conversion rates from proposal to award Long-term client retention and repeat business This is an excellent opportunity to join a growing engineering services business where performance, output and relationships matter more than presenteeism. This role can be worked from anywhere in the UK on a remote worker basis. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feb 09, 2026
Full time
My client is a specialist engineering services business operating in the UK Transmission & Distribution market. As part of their continued growth, they are looking to appoint an experienced Business Development Manager to secure and develop a strong pipeline of work across Network Operators, Contractors and Independent Connection Providers (ICPs). This is a purely sales-focused, hunter role, working closely with senior leadership but with clear ownership of work winning and revenue generation. The Role Reporting into the UK Director, the Business Development Manager will be responsible for identifying new opportunities, growing existing accounts and driving sustainable revenue growth. You will work alongside senior management to help shape and deliver sales activity aligned with the wider business strategy. This role will suit someone already active in the ICP / T&D space, with established relationships and a proven ability to convert those relationships into live opportunities and secured work. Key Responsibilities Identify and develop new business opportunities across the UK (and selectively Europe) within T&D, ICPs, Network Operators and Contractors Build, manage and grow strong client relationships, ensuring high levels of service and long-term retention Own and manage the full sales lifecycle from prospecting through to deal close Maintain accurate, up-to-date records across CRM systems, including leads, opportunities and client communications Consistently meet or exceed revenue, margin and profitability targets Contribute to the development and delivery of annual sales plans in line with the wider business strategy Monitor market trends, competitor activity and customer needs, attending industry events as required Support the preparation and negotiation of proposals, contracts and commercial agreements Collaborate closely with internal technical and delivery teams to ensure successful execution Provide regular reporting and forecasting to senior management Travel as required, including occasional international travel Experience & Background Essential 5+ years' experience in the Transmission & Distribution sector 2+ years in Business Development / Work Winning within engineering services Direct experience of the Independent Connection Provider (ICP) market Existing industry relationships that can be converted into revenue Proven track record of lead generation, pipeline management and closing deals Strong commercial, negotiation and influencing skills Experience using CRM systems (HubSpot or Salesforce preferred) Desirable Relevant degree or equivalent industry experience Key Attributes Sales-driven, proactive and comfortable operating in a target-led environment Confident communicator, able to engage effectively at all levels Highly organised with strong attention to detail Ethical, professional and accountable in approach Comfortable working autonomously while contributing positively to a wider team Demonstrates natural leadership potential What Success Looks Like Consistent year-on-year revenue growth Expansion of the client base and market penetration within target sectors Strong, healthy sales pipeline with clear visibility High conversion rates from proposal to award Long-term client retention and repeat business This is an excellent opportunity to join a growing engineering services business where performance, output and relationships matter more than presenteeism. This role can be worked from anywhere in the UK on a remote worker basis. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Location: London, Manchester, Birmingham, Leeds or Bristol Leading a team of Chinese Category Field Sales Executives nationally About the team United Kingdom & Ireland (UK&I) is the largest market for Deliveroo and is at the forefront of strategic, commercial and operational innovation. Our partner-facing commercial teams present one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our partners potential in key categories. About the role Reporting directly to the Head of Sales and working closely with the Regional Directors and their leadership teams, the Regional Sales Managers will be responsible for the Chinese category sales team across UKI and its performance. You will be managing a team of Field Sales Executives, ensuring that they hit their sales targets. This will involve direct support in-the-field signing best local restaurants in deals which require compelling proposals and complex negotiations. You will also be supporting the Regional managers to ensure we translate local knowledge to your team's priorities and work closely with the Regional Directors to ensure your team delivers the Regional strategies. You will role model best-in-class behaviours in Salesforce and support the roll-out of training programmes developed by the central sales organisation and Head of Sales in addition to providing 2 way feedback. What you'll do Managing your team of direct reports to map, prospect, pitch and close the highest potential restaurants across your region in an organised fashion. Work with commercial teams to structure complex deals and negotiate effectively with restaurants to achieve the best outcomes for Deliveroo. Own overall pipeline management in your region with regular reviews. Understand and succinctly communicate Deliveroo's value proposition to support the sell in to restaurants (physical visits, emails, calls, and social media). Keep senior internal stakeholders informed of the sales progress within your region. Significant time in field leading their teams on the ground - providing structure, clarity on priorities and setting clear and stretching goals. Hire top tier talent working with recruitment and then manage onboarding - role modelling best practices and embedding tools, processes and rules of engagement. Strict management of underperformance via PiPs working directly with HR. Gain insight in field into challenges and opportunities for the sales team and work with the Head of Sales to roll out improvements (e.g., SF efficiencies). Work closely alongside RMs/CMs to align on regional priorities (e.g., CVP gaps) and support BDMs with deals/negotiations with key partners involving cross functional support (e.g., Marketing). Optimise how their teams work the market including efficient routing. Track competitor moves and surface market insights that inform broader sales strategy. The first point of escalation for the RSM team, resolving local issues quickly and keeping their region aligned with wider sales and cross functional priorities. Sample food from a variety of high quality establishments and attend restaurant and food meet ups. Enjoy the restaurant scene and have an interest in new and different cuisines. Key Goal: Number priority restaurants signed each month in your Region. Additional goals include: Onboarding excellence and upsells - e.g. maximising commercial opportunity, selling in marketing packages at launch, menu completeness at go live. Time spent giving feedback and training to more junior team members of the team on their sales performance. Requirements Be comfortable with targeting new business and have sales experience. 5+ years of sales and commercial experience. Time spent managing a team and ensuring that they hit targets. Negotiator able to structure win win deals for restaurants and for Deliveroo. Commercially knowledgeable who understands the economics of food delivery - for restaurants and Deliveroo. Be able to demonstrate product and industry knowledge to clients. Aspiring leader able to influence colleagues to achieve team goals. Capable of managing cross functional initiatives to improve ways of working. Take ownership and work within demanding targets. Have an interest in all things food and restaurants. Be tenacious and motivated. Live within assigned region. UK Driving Licence and a car. Fluent in Mandarin. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package. Compensation We aim to pay every employee competitively for the role they are performing in their respective location. Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support. Up to 5% matched pension contributions. Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success. Food Free Deliveroo Plus: free delivery and access to special offers. Team lunches from the best local restaurants. Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo. One day of paid leave per year to volunteer with a registered charity. Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment. Excellent kit to enable working from home and a parent friendly working culture. Access to free mortgage advice. Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel. Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content. Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions. Funded single cover healthcare on our core plan, with the option to add family members at own cost. On site gym (HQ), discounted external gym membership. Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass. Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments. Life assurance.
Feb 09, 2026
Full time
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Location: London, Manchester, Birmingham, Leeds or Bristol Leading a team of Chinese Category Field Sales Executives nationally About the team United Kingdom & Ireland (UK&I) is the largest market for Deliveroo and is at the forefront of strategic, commercial and operational innovation. Our partner-facing commercial teams present one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our partners potential in key categories. About the role Reporting directly to the Head of Sales and working closely with the Regional Directors and their leadership teams, the Regional Sales Managers will be responsible for the Chinese category sales team across UKI and its performance. You will be managing a team of Field Sales Executives, ensuring that they hit their sales targets. This will involve direct support in-the-field signing best local restaurants in deals which require compelling proposals and complex negotiations. You will also be supporting the Regional managers to ensure we translate local knowledge to your team's priorities and work closely with the Regional Directors to ensure your team delivers the Regional strategies. You will role model best-in-class behaviours in Salesforce and support the roll-out of training programmes developed by the central sales organisation and Head of Sales in addition to providing 2 way feedback. What you'll do Managing your team of direct reports to map, prospect, pitch and close the highest potential restaurants across your region in an organised fashion. Work with commercial teams to structure complex deals and negotiate effectively with restaurants to achieve the best outcomes for Deliveroo. Own overall pipeline management in your region with regular reviews. Understand and succinctly communicate Deliveroo's value proposition to support the sell in to restaurants (physical visits, emails, calls, and social media). Keep senior internal stakeholders informed of the sales progress within your region. Significant time in field leading their teams on the ground - providing structure, clarity on priorities and setting clear and stretching goals. Hire top tier talent working with recruitment and then manage onboarding - role modelling best practices and embedding tools, processes and rules of engagement. Strict management of underperformance via PiPs working directly with HR. Gain insight in field into challenges and opportunities for the sales team and work with the Head of Sales to roll out improvements (e.g., SF efficiencies). Work closely alongside RMs/CMs to align on regional priorities (e.g., CVP gaps) and support BDMs with deals/negotiations with key partners involving cross functional support (e.g., Marketing). Optimise how their teams work the market including efficient routing. Track competitor moves and surface market insights that inform broader sales strategy. The first point of escalation for the RSM team, resolving local issues quickly and keeping their region aligned with wider sales and cross functional priorities. Sample food from a variety of high quality establishments and attend restaurant and food meet ups. Enjoy the restaurant scene and have an interest in new and different cuisines. Key Goal: Number priority restaurants signed each month in your Region. Additional goals include: Onboarding excellence and upsells - e.g. maximising commercial opportunity, selling in marketing packages at launch, menu completeness at go live. Time spent giving feedback and training to more junior team members of the team on their sales performance. Requirements Be comfortable with targeting new business and have sales experience. 5+ years of sales and commercial experience. Time spent managing a team and ensuring that they hit targets. Negotiator able to structure win win deals for restaurants and for Deliveroo. Commercially knowledgeable who understands the economics of food delivery - for restaurants and Deliveroo. Be able to demonstrate product and industry knowledge to clients. Aspiring leader able to influence colleagues to achieve team goals. Capable of managing cross functional initiatives to improve ways of working. Take ownership and work within demanding targets. Have an interest in all things food and restaurants. Be tenacious and motivated. Live within assigned region. UK Driving Licence and a car. Fluent in Mandarin. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package. Compensation We aim to pay every employee competitively for the role they are performing in their respective location. Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support. Up to 5% matched pension contributions. Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success. Food Free Deliveroo Plus: free delivery and access to special offers. Team lunches from the best local restaurants. Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo. One day of paid leave per year to volunteer with a registered charity. Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment. Excellent kit to enable working from home and a parent friendly working culture. Access to free mortgage advice. Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel. Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content. Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions. Funded single cover healthcare on our core plan, with the option to add family members at own cost. On site gym (HQ), discounted external gym membership. Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass. Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments. Life assurance.
Children and young people in London matter; their voices, experiences, and futures. They deserve every chance to make the most of their lives. But too many young people can't because they don't have the opportunities to help them thrive. That is where transformational youth work comes in offering somewhere to go, something to do, someone trust. The New Business Manager plays a pivotal role in the success of the Fundraising and Communications Directorate, and London Youth as a whole. In line with our fundraising strategy, you will be responsible for securing five and six-figure corporate partnerships, achieving ambitious personal targets, and contributing to our overall fundraising target of £6.9m in 2026. Your focus will be on high-value long-term strategic relationships with businesses generating both restricted and unrestricted fundas, as well as other non-financial benefits. What you will be doing Prospect new corporate partners that align with our mission, vision, and objectives. Secure partnerships that deliver against our restricted and unrestricted financial needs. Build a personal pipeline of prospects at the five and six-figure level and move them through the funnel to hit monthly and annual targets and KPIs. Collaborate with colleagues at all levels to develop dynamic, compelling, and winning proposals that meet the highest of professional standards. Work closely with the senior team, board, and Fundraising Development Board to leverage connections and facilitate introductions to prospects. Ensure first class stewardship of prospective partners to develop and deliver high-value long-term relationships. Collaborate with and support the Head of Corporate Partnerships and the Senior Account Manager to ensure success across the wider corporate partnerships team. Support on the development and delivery of team and organisational events, such as site visits and the London Youth Awards. Ensure all information is recorded in an accurate and timely manner across all relevant systems and in line with all relevant processes and procedures, including Salesforce and Sharepoint, research templates, due diligence grids, contracts, and finance. Utilise data to analyse performance, make informed decisions, and report in an accurate and timely manner to relevant stakeholders. Contribute to the organisation and team's annual plans, strategies, budget planning, and reforecasts as appropriate. Build your knowledge and understanding of corporate fundraising, the corporate sector, and the charity sector, to ensure you can position yourself as an expert and make informed decisions in your work. Understand, support and communicate the vision, mission, and aims of London Youth, and the needs of young people and youth organisations. Reflect our inclusive culture in your day-to-day work and support a positive health & safety and safeguarding culture in your interactions with colleagues, young people, and youth organisations. Follow our organisations anti-racism principles and practices as you actively promote and respect diversity and inclusion in all aspects of your work and working relationships. What you bring to the role Knowledge and Experience: Proven track record of securing at least five figure partnerships in the charity sector or private sector, with an understanding of how to unlock six figure sums. Ability to research, identify, and secure both unrestricted and restricted income. Strong written and verbal communication skills, with experience of developing compelling proposals and collateral - experience using Canva is a plus - and pitching. Excellent relationship building and stewardship skills with ability to represent London Youth to a variety of stakeholders, including C-Suite level. First-class knowledge of the corporate fundraising landscape and the wider charity sector, including the ability to spot trends and implement best practices. Ability to work independently, multi-task, and prioritise a busy workload. Ability to collaborate with a diverse range of internal and external stakeholders to produce accurate work of the highest possible standard. Ability to get involved in various aspects of fundraising delivery if/when needed in support of colleagues. Creative mindset to find new ways to engage and partner with corporates to raise funds for London Youth. Attributes and Behaviours: Passionate about and committed to improving the lives of children and young people. A demonstrable sense of ambition and drive underpinned by a can-do attitude. Ability to work on your own initiative. Ability to innovate. Collaborative team worker willing to seek advice and support from others. Commitment to quality and attention to detail. Problem solver and comfortable working in a changing and flexible environment. Resilient and able to adapt and thrive in a target-driven team. Passion for personal and professional development, and a willingness to learn enw skills. You will be able to demonstrate our values of being: Ambitious Collaborative Inclusive Accountable Benefits Generous holiday allowance of 39 days paid holiday per year (including bank holidays and closure days). Pro-rata for part timers. Employer 4% pension contribution. Additional leave granted to support voluntary activity. Free Health Care Cash Plan. Free access for you and your family to the Employee Assistance Programme. Free access to the 'Headspace' app for you and your family. Free access to the Charity Mentoring Network. Flexible working opportunities considered. You'll be working with a fantastic team of passionate colleagues across London Youth. You will be making a difference to the lives of young people.
Feb 09, 2026
Full time
Children and young people in London matter; their voices, experiences, and futures. They deserve every chance to make the most of their lives. But too many young people can't because they don't have the opportunities to help them thrive. That is where transformational youth work comes in offering somewhere to go, something to do, someone trust. The New Business Manager plays a pivotal role in the success of the Fundraising and Communications Directorate, and London Youth as a whole. In line with our fundraising strategy, you will be responsible for securing five and six-figure corporate partnerships, achieving ambitious personal targets, and contributing to our overall fundraising target of £6.9m in 2026. Your focus will be on high-value long-term strategic relationships with businesses generating both restricted and unrestricted fundas, as well as other non-financial benefits. What you will be doing Prospect new corporate partners that align with our mission, vision, and objectives. Secure partnerships that deliver against our restricted and unrestricted financial needs. Build a personal pipeline of prospects at the five and six-figure level and move them through the funnel to hit monthly and annual targets and KPIs. Collaborate with colleagues at all levels to develop dynamic, compelling, and winning proposals that meet the highest of professional standards. Work closely with the senior team, board, and Fundraising Development Board to leverage connections and facilitate introductions to prospects. Ensure first class stewardship of prospective partners to develop and deliver high-value long-term relationships. Collaborate with and support the Head of Corporate Partnerships and the Senior Account Manager to ensure success across the wider corporate partnerships team. Support on the development and delivery of team and organisational events, such as site visits and the London Youth Awards. Ensure all information is recorded in an accurate and timely manner across all relevant systems and in line with all relevant processes and procedures, including Salesforce and Sharepoint, research templates, due diligence grids, contracts, and finance. Utilise data to analyse performance, make informed decisions, and report in an accurate and timely manner to relevant stakeholders. Contribute to the organisation and team's annual plans, strategies, budget planning, and reforecasts as appropriate. Build your knowledge and understanding of corporate fundraising, the corporate sector, and the charity sector, to ensure you can position yourself as an expert and make informed decisions in your work. Understand, support and communicate the vision, mission, and aims of London Youth, and the needs of young people and youth organisations. Reflect our inclusive culture in your day-to-day work and support a positive health & safety and safeguarding culture in your interactions with colleagues, young people, and youth organisations. Follow our organisations anti-racism principles and practices as you actively promote and respect diversity and inclusion in all aspects of your work and working relationships. What you bring to the role Knowledge and Experience: Proven track record of securing at least five figure partnerships in the charity sector or private sector, with an understanding of how to unlock six figure sums. Ability to research, identify, and secure both unrestricted and restricted income. Strong written and verbal communication skills, with experience of developing compelling proposals and collateral - experience using Canva is a plus - and pitching. Excellent relationship building and stewardship skills with ability to represent London Youth to a variety of stakeholders, including C-Suite level. First-class knowledge of the corporate fundraising landscape and the wider charity sector, including the ability to spot trends and implement best practices. Ability to work independently, multi-task, and prioritise a busy workload. Ability to collaborate with a diverse range of internal and external stakeholders to produce accurate work of the highest possible standard. Ability to get involved in various aspects of fundraising delivery if/when needed in support of colleagues. Creative mindset to find new ways to engage and partner with corporates to raise funds for London Youth. Attributes and Behaviours: Passionate about and committed to improving the lives of children and young people. A demonstrable sense of ambition and drive underpinned by a can-do attitude. Ability to work on your own initiative. Ability to innovate. Collaborative team worker willing to seek advice and support from others. Commitment to quality and attention to detail. Problem solver and comfortable working in a changing and flexible environment. Resilient and able to adapt and thrive in a target-driven team. Passion for personal and professional development, and a willingness to learn enw skills. You will be able to demonstrate our values of being: Ambitious Collaborative Inclusive Accountable Benefits Generous holiday allowance of 39 days paid holiday per year (including bank holidays and closure days). Pro-rata for part timers. Employer 4% pension contribution. Additional leave granted to support voluntary activity. Free Health Care Cash Plan. Free access for you and your family to the Employee Assistance Programme. Free access to the 'Headspace' app for you and your family. Free access to the Charity Mentoring Network. Flexible working opportunities considered. You'll be working with a fantastic team of passionate colleagues across London Youth. You will be making a difference to the lives of young people.
Make a real difference to the lives of Afghan communities. In this role, you will drive change: stewarding relationships with public donors and fundraisers, supporting income generation and retention, maintaining high quality supporter data, and helping identify opportunities to grow engagement and income across these areas. You will work closely with colleagues across the Communications and Giving team to support the delivery of fundraising appeals, donor communications and events, including the London Marathon, while also contributing to the smooth running of the London office through essential supporter liaison tasks. Key Responsibilities: Support the planning, delivery and evaluation of individual giving activity and Afghanaid s annual fundraising appeals, as well as regular giving and donor acquisition campaigns. Coordinate multi channel fundraising campaigns across email, digital, direct mail, telephone and face to face Contribute to income growth by supporting testing and optimisation of fundraising approaches, and staying informed on sector best practice and developments Deliver high quality day to day stewardship of individual donors to build long term engagement and loyalty Ensure timely and appropriate donor communications, including thank you letters and messages, supporter updates and impact newsletters Respond to donor enquiries and maintain excellent standards of supporter care Liaise with Programme and M&E teams to source up to date impact data and stories from the communities Afghanaid has supported Support the delivery of Afghanaid led fundraising events, both offline and digital, including administration and coordination Maintain fundraising related website content, ensuring copy is accurate and engaging, and that donor journeys are smooth. Steward relationships with individual, community, faith and student fundraisers to maximise income and encourage retention and re engagement Identify and respond to opportunities to recruit new community, student and individual supporters, including engaging Afghan diaspora networks Provide practical fundraising advice and logistical support to ensure the success of supporter led activity Develop and distribute high quality branded fundraising materials tailored to supporter groups Recruit and steward participants for the London Marathon team to maximise fundraising income, coordinating Afghanaid s London Marathon programme, including team engagement, event day support and post race activity Maintain accurate and up to date donor records within the CRM, ensuring GDPR and fundraising compliance Create segmented and tailored donor journeys with Afghanaid s CRM to improve stewardship Monitor campaign performance and prepare reports on income, return on investment and donor retention Use data and insights to support targeting and future campaign planning Support monthly income reconciliation by accurately coding donations and maintaining records within Salesforce and marketing systems Process fundraising post and ensure timely delivery of supporter thank you letters and shop orders Ensure Gift Aid declarations are secured, recorded and filed correctly Monitor shared fundraising inboxes, responding to enquiries or forwarding to appropriate colleagues Provide general administrative support as required Undertake any other duties as and when required by the line director. PERSON SPECIFICATION Afghanaid is seeking an enthusiastic and organised individual to play a key part in communicating and engaging with current and potential supporters about how Afghanaid is changing lives in Afghanistan. We are looking for someone who is passionate about Afghanaid's work and core values. The ideal candidate will have a passion for driving change and inspiring others to support a cause, and a talent in engaging with people from diverse backgrounds and ages. Education/ Training Bachelor s Degree in communications, marketing, public fundraising or another relevant field (or at least 1-2 years equivalent experience) Work Experience At least 1-2 years of progressively responsible experience in in fundraising, campaigning or advocating for a humanitarian/international development organisation or similar cause Please view the attached document for the full person specification and more details on how to apply.
Feb 09, 2026
Full time
Make a real difference to the lives of Afghan communities. In this role, you will drive change: stewarding relationships with public donors and fundraisers, supporting income generation and retention, maintaining high quality supporter data, and helping identify opportunities to grow engagement and income across these areas. You will work closely with colleagues across the Communications and Giving team to support the delivery of fundraising appeals, donor communications and events, including the London Marathon, while also contributing to the smooth running of the London office through essential supporter liaison tasks. Key Responsibilities: Support the planning, delivery and evaluation of individual giving activity and Afghanaid s annual fundraising appeals, as well as regular giving and donor acquisition campaigns. Coordinate multi channel fundraising campaigns across email, digital, direct mail, telephone and face to face Contribute to income growth by supporting testing and optimisation of fundraising approaches, and staying informed on sector best practice and developments Deliver high quality day to day stewardship of individual donors to build long term engagement and loyalty Ensure timely and appropriate donor communications, including thank you letters and messages, supporter updates and impact newsletters Respond to donor enquiries and maintain excellent standards of supporter care Liaise with Programme and M&E teams to source up to date impact data and stories from the communities Afghanaid has supported Support the delivery of Afghanaid led fundraising events, both offline and digital, including administration and coordination Maintain fundraising related website content, ensuring copy is accurate and engaging, and that donor journeys are smooth. Steward relationships with individual, community, faith and student fundraisers to maximise income and encourage retention and re engagement Identify and respond to opportunities to recruit new community, student and individual supporters, including engaging Afghan diaspora networks Provide practical fundraising advice and logistical support to ensure the success of supporter led activity Develop and distribute high quality branded fundraising materials tailored to supporter groups Recruit and steward participants for the London Marathon team to maximise fundraising income, coordinating Afghanaid s London Marathon programme, including team engagement, event day support and post race activity Maintain accurate and up to date donor records within the CRM, ensuring GDPR and fundraising compliance Create segmented and tailored donor journeys with Afghanaid s CRM to improve stewardship Monitor campaign performance and prepare reports on income, return on investment and donor retention Use data and insights to support targeting and future campaign planning Support monthly income reconciliation by accurately coding donations and maintaining records within Salesforce and marketing systems Process fundraising post and ensure timely delivery of supporter thank you letters and shop orders Ensure Gift Aid declarations are secured, recorded and filed correctly Monitor shared fundraising inboxes, responding to enquiries or forwarding to appropriate colleagues Provide general administrative support as required Undertake any other duties as and when required by the line director. PERSON SPECIFICATION Afghanaid is seeking an enthusiastic and organised individual to play a key part in communicating and engaging with current and potential supporters about how Afghanaid is changing lives in Afghanistan. We are looking for someone who is passionate about Afghanaid's work and core values. The ideal candidate will have a passion for driving change and inspiring others to support a cause, and a talent in engaging with people from diverse backgrounds and ages. Education/ Training Bachelor s Degree in communications, marketing, public fundraising or another relevant field (or at least 1-2 years equivalent experience) Work Experience At least 1-2 years of progressively responsible experience in in fundraising, campaigning or advocating for a humanitarian/international development organisation or similar cause Please view the attached document for the full person specification and more details on how to apply.
The Organisation Together We Learn is a charity registered in England and Wales, working in close partnership with Together We Learn Ethiopia, a registered NGO in Ethiopia. Operating as two distinct legal entities, the organisations work as sister charities with a shared mission and vision: to enable disadvantaged children to access high-quality education. While Together We Learn in the UK leads fundraising, governance and international engagement, Together We Learn Ethiopia is responsible for implementing and delivering programmes on the ground. Our approach focuses on improving both access to education and the quality of education systems, while supporting the wider wellbeing of students, families and communities. We work in partnership with state education systems to deliver sustainable, long-term impact. By addressing educational needs both in and beyond the classroom, Together We Learn aims to create lasting change for children and communities across Ethiopia. The Role As CEO, you will lead the UK team of Together We Learn and work in close partnership with the Ethiopian team, providing guidance and support to enable them to deliver programmes to a high standard. You will provide overall leadership for the charity, with responsibility for fundraising and stakeholder engagement, oversight of programmes, and management of finance and operations. The annual turnover of Together We Learn is £350,000, and you will be responsible for line managing two staff in the UK and occasional interns, as well as supporting our Ethiopian partner, who has 15 programme and 8 support staff working across two regional offices: Gondar in the Amhara region and Addis Ababa in the Oromia region. The charity is managed by an experienced board of 5 trustees who meet quarterly and provide ad hoc support in their professional areas of expertise. The charity is in a stable position with funds secured for the current year and a fundraising plan in place for the year ahead. You will have a detailed handover to enable you to carry out the varied functions required by the role and will be supported in these by the Programmes Manager and Sponsorship Coordinator. You will report to the board on a quarterly basis. Our current three-year strategy focuses on building the capacity of our Ethiopian partner so that they can take a greater role in leading the organisation. This runs through our approach in all aspects of our work, and specific targets have been identified to help us achieve this goal over the strategic period. You will have the opportunity to advance our strategy using your unique skills. Responsibilities Team Leadership Line manage the Programmes Manager, Sponsorship Coordinator and interns. Collaborate with the Ethiopia Country Director and the staff or Together We Learn- Ethiopia on programme delivery. Deliver the organisational strategy. Deliver High Quality Programmes Monitor delivery of activity plans related to projects, sponsorship and school linking. Track programme finances against budgets. Support the UK staff in their programme roles. Finance and Operations Management Steward Together We Learn s finances, including reconciling accounts, managing the finance database and tracking performance against the forecast and fundraising plan. Due diligence checks on Ethiopian partner finances. Prepare annual accounts for examination and develop the annual report for Charity Commission submission. Governance duties and other finance admin. Fundraising Reporting and applications to trusts and foundations. Stewardship of donors and fundraisers. Oversight of the annual online fundraising campaign. Communications and Stakeholder Engagement Quarterly supporter newsletters. Posting regular updates on our social media platforms. Maintaining the website content, including blog updates and basic SEO management. The job of a CEO is hard to define, especially in a small charity, so the list above covers the key areas but is not exhaustive, and other duties may be required. Person Specification This role requires someone with excellent time management and interpersonal skills. The ideal candidate will have experience managing teams in a development or small charity environment, as well as significant experience managing finance systems, fundraising and having oversight of multiple programmes. Essential Experience & Competencies Energetic and self-motivated individual who shares our mission. 3+ years of team leadership or experience in a senior management role directly responsible for staff and high-level reporting. Ability to provide positive, hands-on leadership to a small team of experienced and motivated individuals. 3+ years of financial management, including full-cost budgeting, tracking and reconciling finances, and reporting against forecasts and spending plans. 3+ years of proven experience in fundraising, a successful track record of securing and reporting on significant grants as well as maintaining positive funder relations. Experience working overseas in an international development or education context or working closely with overseas partners in the same sectors. A practical, collaborative and adaptable approach with good problem-solving skills. Excellent time management and organisational skills. Strong and adaptable communication skills, both written and verbal, to support sensitive cross-cultural working and inspire funders and supporters. Fluency with MS Office programs, gmail and shared drives. Desirable Experience & Competencies Lived experience of Ethiopia, or of a comparable context, such as the Horn of Africa or East Africa, or a strong personal or professional connection to Habesha or other African cultures. Degree or master s in international development, or similar field of study. Office management experience. Project delivery or programme management experience, especially in a small charity, international development or education context. Experience reporting directly to board level. Experience increasing online engagement or driving new donor recruitment. Familiarity with a CRM system (e.g. Salesforce). Equal Opportunities We value the benefits of a diverse team and encourage applications from candidates of all backgrounds. We particularly welcome applications from people with lived experience of the Ethiopian context, or from the African diaspora, for the knowledge and cultural insight they can bring to our work. Flexible Working Together We Learn operates a hybrid working style, where you will spend at least one day a week in the office. We find this regular face-to-face time beneficial as a small team, enabling positive collaboration, peer support and engagement with all areas of the organisation s work. Other hours can be worked remotely or in the office according to individual preference. You will be responsible for your own time management but must complete the majority of your work within office hours to ensure consistent management and collaboration with colleagues. This includes staff from our partner charity in Ethiopia (time zone GMT+3/ BST+2). Ideally, we are looking for a candidate to work full-time; however we will consider an 80% part-time role or job share applications, for the right candidate. If you are applying for a job share, please clarify which responsibilities are best aligned with your abilities. Please note that this post is subject to a satisfactory DBS check, and the successful candidate must have the right to work in the UK. Application Process To apply for this role, please submit a cover letter and CV by midnight on 8 March 2026. The cover letter should explain how your experience and skills meet the criteria required for the role. First-stage interviews will be held online during the week commencing 16th March, with second-stage in-person interviews at our London office during the week commencing 23rd March. Role to start date from 13th April 2026. We regret that we are not able to provide feedback on applications that are not shortlisted for interview. Use of AI We understand that AI may sometimes be useful in helping you clarify your ideas or check grammar. However, we want to learn about your voice and approach, so please ensure that the application submitted is written by you and a true reflection of your professional experience. We look forward to hearing from you!
Feb 09, 2026
Full time
The Organisation Together We Learn is a charity registered in England and Wales, working in close partnership with Together We Learn Ethiopia, a registered NGO in Ethiopia. Operating as two distinct legal entities, the organisations work as sister charities with a shared mission and vision: to enable disadvantaged children to access high-quality education. While Together We Learn in the UK leads fundraising, governance and international engagement, Together We Learn Ethiopia is responsible for implementing and delivering programmes on the ground. Our approach focuses on improving both access to education and the quality of education systems, while supporting the wider wellbeing of students, families and communities. We work in partnership with state education systems to deliver sustainable, long-term impact. By addressing educational needs both in and beyond the classroom, Together We Learn aims to create lasting change for children and communities across Ethiopia. The Role As CEO, you will lead the UK team of Together We Learn and work in close partnership with the Ethiopian team, providing guidance and support to enable them to deliver programmes to a high standard. You will provide overall leadership for the charity, with responsibility for fundraising and stakeholder engagement, oversight of programmes, and management of finance and operations. The annual turnover of Together We Learn is £350,000, and you will be responsible for line managing two staff in the UK and occasional interns, as well as supporting our Ethiopian partner, who has 15 programme and 8 support staff working across two regional offices: Gondar in the Amhara region and Addis Ababa in the Oromia region. The charity is managed by an experienced board of 5 trustees who meet quarterly and provide ad hoc support in their professional areas of expertise. The charity is in a stable position with funds secured for the current year and a fundraising plan in place for the year ahead. You will have a detailed handover to enable you to carry out the varied functions required by the role and will be supported in these by the Programmes Manager and Sponsorship Coordinator. You will report to the board on a quarterly basis. Our current three-year strategy focuses on building the capacity of our Ethiopian partner so that they can take a greater role in leading the organisation. This runs through our approach in all aspects of our work, and specific targets have been identified to help us achieve this goal over the strategic period. You will have the opportunity to advance our strategy using your unique skills. Responsibilities Team Leadership Line manage the Programmes Manager, Sponsorship Coordinator and interns. Collaborate with the Ethiopia Country Director and the staff or Together We Learn- Ethiopia on programme delivery. Deliver the organisational strategy. Deliver High Quality Programmes Monitor delivery of activity plans related to projects, sponsorship and school linking. Track programme finances against budgets. Support the UK staff in their programme roles. Finance and Operations Management Steward Together We Learn s finances, including reconciling accounts, managing the finance database and tracking performance against the forecast and fundraising plan. Due diligence checks on Ethiopian partner finances. Prepare annual accounts for examination and develop the annual report for Charity Commission submission. Governance duties and other finance admin. Fundraising Reporting and applications to trusts and foundations. Stewardship of donors and fundraisers. Oversight of the annual online fundraising campaign. Communications and Stakeholder Engagement Quarterly supporter newsletters. Posting regular updates on our social media platforms. Maintaining the website content, including blog updates and basic SEO management. The job of a CEO is hard to define, especially in a small charity, so the list above covers the key areas but is not exhaustive, and other duties may be required. Person Specification This role requires someone with excellent time management and interpersonal skills. The ideal candidate will have experience managing teams in a development or small charity environment, as well as significant experience managing finance systems, fundraising and having oversight of multiple programmes. Essential Experience & Competencies Energetic and self-motivated individual who shares our mission. 3+ years of team leadership or experience in a senior management role directly responsible for staff and high-level reporting. Ability to provide positive, hands-on leadership to a small team of experienced and motivated individuals. 3+ years of financial management, including full-cost budgeting, tracking and reconciling finances, and reporting against forecasts and spending plans. 3+ years of proven experience in fundraising, a successful track record of securing and reporting on significant grants as well as maintaining positive funder relations. Experience working overseas in an international development or education context or working closely with overseas partners in the same sectors. A practical, collaborative and adaptable approach with good problem-solving skills. Excellent time management and organisational skills. Strong and adaptable communication skills, both written and verbal, to support sensitive cross-cultural working and inspire funders and supporters. Fluency with MS Office programs, gmail and shared drives. Desirable Experience & Competencies Lived experience of Ethiopia, or of a comparable context, such as the Horn of Africa or East Africa, or a strong personal or professional connection to Habesha or other African cultures. Degree or master s in international development, or similar field of study. Office management experience. Project delivery or programme management experience, especially in a small charity, international development or education context. Experience reporting directly to board level. Experience increasing online engagement or driving new donor recruitment. Familiarity with a CRM system (e.g. Salesforce). Equal Opportunities We value the benefits of a diverse team and encourage applications from candidates of all backgrounds. We particularly welcome applications from people with lived experience of the Ethiopian context, or from the African diaspora, for the knowledge and cultural insight they can bring to our work. Flexible Working Together We Learn operates a hybrid working style, where you will spend at least one day a week in the office. We find this regular face-to-face time beneficial as a small team, enabling positive collaboration, peer support and engagement with all areas of the organisation s work. Other hours can be worked remotely or in the office according to individual preference. You will be responsible for your own time management but must complete the majority of your work within office hours to ensure consistent management and collaboration with colleagues. This includes staff from our partner charity in Ethiopia (time zone GMT+3/ BST+2). Ideally, we are looking for a candidate to work full-time; however we will consider an 80% part-time role or job share applications, for the right candidate. If you are applying for a job share, please clarify which responsibilities are best aligned with your abilities. Please note that this post is subject to a satisfactory DBS check, and the successful candidate must have the right to work in the UK. Application Process To apply for this role, please submit a cover letter and CV by midnight on 8 March 2026. The cover letter should explain how your experience and skills meet the criteria required for the role. First-stage interviews will be held online during the week commencing 16th March, with second-stage in-person interviews at our London office during the week commencing 23rd March. Role to start date from 13th April 2026. We regret that we are not able to provide feedback on applications that are not shortlisted for interview. Use of AI We understand that AI may sometimes be useful in helping you clarify your ideas or check grammar. However, we want to learn about your voice and approach, so please ensure that the application submitted is written by you and a true reflection of your professional experience. We look forward to hearing from you!
Overview Ready to build a career you're proud of? We innovate to enable financial services firms to transform data into insights that safeguard and enhance their business. Note: This page includes privacy controls and informational content about external services used on the site. Privacy and External Services Click to enable/disable Google Analytics tracking. Google Webfonts: Click to enable/disable Google Webfonts. Google Map Settings: Click to enable/disable Google Maps. Click to enable/disable Google reCaptcha. Vimeo and YouTube video embeds: Privacy Policy. Security and Compliance Highlights SOC 2 Type 2-certified: Trust that your data meets the highest compliance standards. Detailed user logs: Monitor every interaction with full transparency. No training on user data: We never repurpose your data-your privacy is our priority. Zero third-party LLM dependencies: Maintain total ownership of your data and AI pipeline. Curated Public Feeds Always up-to-date: We track and ingest relevant laws, regulations, and exchange rules from trusted public sources. In-platform regulatory comparisons: Compare and reference external compliance feeds directly in Pathfinder. Deep Workplace Integrations Seamless document integrations: Connect to SharePoint, Google Drive, Box, OneDrive-wherever your data lives. Enterprise authentication: Supports SSO, SAML, and Active Directory for secure, frictionless access. Enterprise Workflows and Reporting Human-in-the-loop oversight: Optionality to route business critical queries for human review. Auditability and reporting: Generate granular reports of all interactions. Multilingual support: Responds in 12+ languages-ideal for global compliance teams. Citations for every response: Full traceability back to original sources-no guesswork, no hallucinations. Proprietary LLM Value from day 1: No training required. Stop experimenting, start producing results. Home grown and affordable: Our LLM outperforms generic AI yet remains cost-effective. Proven compliance pedigree: 10+ years of curated financial expertise - compliance is in our DNA. No third-party data sharing: No dependency on third-party LLMs. Leadership and Advisors TOM SCHODORF Tom has more than 30 years experience as an operator for software and SaaS companies. He serves on a number of public and private company boards and provides consultation services in the tech industry. Most recently he was the CRO of Splunk, inc., where he grew bookings more than 20-fold in five years while helping the company IPO and generate more than $10 billion in market value. Prior to Splunk, he had long tenures at BMC Software and IBM, where he held a number of positions in sales and ran business units. Schodorf's vast experience in running complex, go-to-customer operations in the United States, Asia, and Europe led him to co-author, "The Success Cadence," which underscores the special responsibility and importance that a high-performing sales function has in achieving hyper growth. Tom has a BSBA in Finance from The Ohio State University and an MBA from the University of Dayton. MICHAEL PIWOWAR Michael is the executive director of the Milken Institute Center for Financial Markets. He is also a distinguished policy fellow at the Center for Financial Markets Policy at Georgetown University's Center for Financial Markets and Policy. Dr. Piwowar was previously appointed by President Barack Obama to serve as a commissioner in the U.S. Securities and Exchange Commission (SEC) and was designated acting chairman of the Commission by President Donald Trump. He was previously chief economist for the U.S. Senate Committee on Banking, Housing, and Urban Affairs. During the financial crisis and its immediate aftermath, Dr. Piwowar served at the White House as a senior economist at the President's Council of Economic Advisers in both the George W. Bush and Barack Obama Administrations. Before joining the White House, Dr. Piwowar worked as a Principal at the Securities Litigation and Consulting Group as a visiting academic scholar and senior financial economist at the SEC, and as an assistant professor of finance at Iowa State University. He received a B.A. in Foreign Service and International Politics from the Pennsylvania State University, an MBA from Georgetown University, and a Ph.D. in Finance from the Pennsylvania State University. JEFF DIANA Jeff is a seasoned executive with more than 15 years of experience in HR. Prior to joining Atlassian in 2012, Jeff was CPO at SuccessFactors, an SAP company, where he built the company's HR function from scratch, led a series of key initiatives to produce more than $25 million in savings, and doubled the company's salesforce with a record-breaking 600 new hires in one year. Previously, Jeff was chief HR officer at Safeco, a personal insurance company, where he made one of the largest overhauls to the company's rewards program to support a new high growth initiative. Jeff has held HR leadership roles at Microsoft, General Electric, and Bell South. Jeff holds an M.A. in Sociology from the University of South Carolina and an M.A. in Human Resources Management from the Darla Moore School of Business at the University of South Carolina. YOSUKE SASAKI Yosuke Sasaki is a partner, chief of staff and head of CEO Office at SoftBank Investment Advisers(SBIA). After starting his career at the Bank of Tokyo Mitsubishi (now MUFG Bank), he joined Softbank Corp (now SoftBank Group Corp), where he led multiple financing activities, M&A transactions, and the management of several portfolio companies. As part of the SoftBank Vision Fund's founding team, Yosuke helped launch and build the world's largest technology fund. He is based at SBIA headquarters in London and serves as co-representative of SBIA's Tokyo office. Yosuke also acts as an advisor and investment committee member of Deepcore, which is AI-focused early stage VC fund, and an advisor to Shibuya, which is one of special wards in Tokyo. MBA from the Wharton School of the University of Pennsylvania. ALEKSEI SHISHKIN Head of Site Reliability Engineering Aleksei Shishkin serves as the Head of Site Reliability Engineering at Behavox. With 15 years of hands-on experience in DevOps and Site Reliability Engineering, Aleksei offers a blend of leadership acumen, technical mastery, and an intricate understanding of systems design and architecture of distributed systems. Under his leadership, teams, including Product SRE, Cloud Automation, Security Operations, and Customer Support, ensure the smooth operation of Behavox systems for both SaaS and on-premises installations. Aleksei's journey with Behavox started in 2017 when he took on the role of a Senior DevOps Engineer. Leveraging his extensive expertise and unwavering commitment to the excellence and reliability of production systems, he rapidly progressed to a Technical Management position, assuming full ownership of production systems. Before joining Behavox, Aleksei held senior roles in DevOps, Site Reliability Engineering, and Software Engineering across multiple software firms. Most notably, at Mirantis Inc. MANISH KUMAR Manish Kumar is an accomplished professional and product visionary with over a decade of expertise in Product Management, Big Data Analytics, and Product Marketing. His extensive background includes crafting AI/ML driven products across industries like Financial Services, IT & Telecom, with notable roles at global companies such as Ericsson and Tech Mahindra (Mahindra Comviva) prior to joining Behavox. At Behavox, Manish is the driving force behind our flagship Compliance/Quantum product, leading the Product Management vertical. He shapes our product landscape by strategizing product roadmaps, fostering innovation, and implementing revenue-generating approaches that ensure efficient development. A strategic and customer-centric leader, Manish excels at solving intricate business challenges, evidenced by his track record of boosting revenue and elevating customer experiences. His international experience spans North America, LATAM, UK, Europe, Africa, and Asia, enriching his ability to grasp diverse market dynamics and cater to varied customer needs. Manish holds an MBA from the Indian Institute of Management, Indore (IIM Indore), a Masters in International Business from EM Normandie Business School, France, and a B.Tech in Computer Engineering from Delhi College of Engineering (DCE), India. He brings a unique blend of global insights and innovation to our team. TIGRAN PETROSYAN Head of Security Tigran is a CISSP & CEH-certified information security professional with 20 years of experience in security architecture, security operations, governance, and systems engineering. He leverages his wealth of industry knowledge to ensure Behavox's security controls support customer requirements. Throughout his career, Tigran has played pivotal roles for companies operating in highly regulated environments, such as a PCI DSS-compliant payment card processing organization and World Bank's innovative government infrastructure projects. Prior to joining Behavox, Tigran worked at Gameloft, a large mobile gaming company, where he led the information security team in managing cybersecurity for the company. . click apply for full job details
Feb 09, 2026
Full time
Overview Ready to build a career you're proud of? We innovate to enable financial services firms to transform data into insights that safeguard and enhance their business. Note: This page includes privacy controls and informational content about external services used on the site. Privacy and External Services Click to enable/disable Google Analytics tracking. Google Webfonts: Click to enable/disable Google Webfonts. Google Map Settings: Click to enable/disable Google Maps. Click to enable/disable Google reCaptcha. Vimeo and YouTube video embeds: Privacy Policy. Security and Compliance Highlights SOC 2 Type 2-certified: Trust that your data meets the highest compliance standards. Detailed user logs: Monitor every interaction with full transparency. No training on user data: We never repurpose your data-your privacy is our priority. Zero third-party LLM dependencies: Maintain total ownership of your data and AI pipeline. Curated Public Feeds Always up-to-date: We track and ingest relevant laws, regulations, and exchange rules from trusted public sources. In-platform regulatory comparisons: Compare and reference external compliance feeds directly in Pathfinder. Deep Workplace Integrations Seamless document integrations: Connect to SharePoint, Google Drive, Box, OneDrive-wherever your data lives. Enterprise authentication: Supports SSO, SAML, and Active Directory for secure, frictionless access. Enterprise Workflows and Reporting Human-in-the-loop oversight: Optionality to route business critical queries for human review. Auditability and reporting: Generate granular reports of all interactions. Multilingual support: Responds in 12+ languages-ideal for global compliance teams. Citations for every response: Full traceability back to original sources-no guesswork, no hallucinations. Proprietary LLM Value from day 1: No training required. Stop experimenting, start producing results. Home grown and affordable: Our LLM outperforms generic AI yet remains cost-effective. Proven compliance pedigree: 10+ years of curated financial expertise - compliance is in our DNA. No third-party data sharing: No dependency on third-party LLMs. Leadership and Advisors TOM SCHODORF Tom has more than 30 years experience as an operator for software and SaaS companies. He serves on a number of public and private company boards and provides consultation services in the tech industry. Most recently he was the CRO of Splunk, inc., where he grew bookings more than 20-fold in five years while helping the company IPO and generate more than $10 billion in market value. Prior to Splunk, he had long tenures at BMC Software and IBM, where he held a number of positions in sales and ran business units. Schodorf's vast experience in running complex, go-to-customer operations in the United States, Asia, and Europe led him to co-author, "The Success Cadence," which underscores the special responsibility and importance that a high-performing sales function has in achieving hyper growth. Tom has a BSBA in Finance from The Ohio State University and an MBA from the University of Dayton. MICHAEL PIWOWAR Michael is the executive director of the Milken Institute Center for Financial Markets. He is also a distinguished policy fellow at the Center for Financial Markets Policy at Georgetown University's Center for Financial Markets and Policy. Dr. Piwowar was previously appointed by President Barack Obama to serve as a commissioner in the U.S. Securities and Exchange Commission (SEC) and was designated acting chairman of the Commission by President Donald Trump. He was previously chief economist for the U.S. Senate Committee on Banking, Housing, and Urban Affairs. During the financial crisis and its immediate aftermath, Dr. Piwowar served at the White House as a senior economist at the President's Council of Economic Advisers in both the George W. Bush and Barack Obama Administrations. Before joining the White House, Dr. Piwowar worked as a Principal at the Securities Litigation and Consulting Group as a visiting academic scholar and senior financial economist at the SEC, and as an assistant professor of finance at Iowa State University. He received a B.A. in Foreign Service and International Politics from the Pennsylvania State University, an MBA from Georgetown University, and a Ph.D. in Finance from the Pennsylvania State University. JEFF DIANA Jeff is a seasoned executive with more than 15 years of experience in HR. Prior to joining Atlassian in 2012, Jeff was CPO at SuccessFactors, an SAP company, where he built the company's HR function from scratch, led a series of key initiatives to produce more than $25 million in savings, and doubled the company's salesforce with a record-breaking 600 new hires in one year. Previously, Jeff was chief HR officer at Safeco, a personal insurance company, where he made one of the largest overhauls to the company's rewards program to support a new high growth initiative. Jeff has held HR leadership roles at Microsoft, General Electric, and Bell South. Jeff holds an M.A. in Sociology from the University of South Carolina and an M.A. in Human Resources Management from the Darla Moore School of Business at the University of South Carolina. YOSUKE SASAKI Yosuke Sasaki is a partner, chief of staff and head of CEO Office at SoftBank Investment Advisers(SBIA). After starting his career at the Bank of Tokyo Mitsubishi (now MUFG Bank), he joined Softbank Corp (now SoftBank Group Corp), where he led multiple financing activities, M&A transactions, and the management of several portfolio companies. As part of the SoftBank Vision Fund's founding team, Yosuke helped launch and build the world's largest technology fund. He is based at SBIA headquarters in London and serves as co-representative of SBIA's Tokyo office. Yosuke also acts as an advisor and investment committee member of Deepcore, which is AI-focused early stage VC fund, and an advisor to Shibuya, which is one of special wards in Tokyo. MBA from the Wharton School of the University of Pennsylvania. ALEKSEI SHISHKIN Head of Site Reliability Engineering Aleksei Shishkin serves as the Head of Site Reliability Engineering at Behavox. With 15 years of hands-on experience in DevOps and Site Reliability Engineering, Aleksei offers a blend of leadership acumen, technical mastery, and an intricate understanding of systems design and architecture of distributed systems. Under his leadership, teams, including Product SRE, Cloud Automation, Security Operations, and Customer Support, ensure the smooth operation of Behavox systems for both SaaS and on-premises installations. Aleksei's journey with Behavox started in 2017 when he took on the role of a Senior DevOps Engineer. Leveraging his extensive expertise and unwavering commitment to the excellence and reliability of production systems, he rapidly progressed to a Technical Management position, assuming full ownership of production systems. Before joining Behavox, Aleksei held senior roles in DevOps, Site Reliability Engineering, and Software Engineering across multiple software firms. Most notably, at Mirantis Inc. MANISH KUMAR Manish Kumar is an accomplished professional and product visionary with over a decade of expertise in Product Management, Big Data Analytics, and Product Marketing. His extensive background includes crafting AI/ML driven products across industries like Financial Services, IT & Telecom, with notable roles at global companies such as Ericsson and Tech Mahindra (Mahindra Comviva) prior to joining Behavox. At Behavox, Manish is the driving force behind our flagship Compliance/Quantum product, leading the Product Management vertical. He shapes our product landscape by strategizing product roadmaps, fostering innovation, and implementing revenue-generating approaches that ensure efficient development. A strategic and customer-centric leader, Manish excels at solving intricate business challenges, evidenced by his track record of boosting revenue and elevating customer experiences. His international experience spans North America, LATAM, UK, Europe, Africa, and Asia, enriching his ability to grasp diverse market dynamics and cater to varied customer needs. Manish holds an MBA from the Indian Institute of Management, Indore (IIM Indore), a Masters in International Business from EM Normandie Business School, France, and a B.Tech in Computer Engineering from Delhi College of Engineering (DCE), India. He brings a unique blend of global insights and innovation to our team. TIGRAN PETROSYAN Head of Security Tigran is a CISSP & CEH-certified information security professional with 20 years of experience in security architecture, security operations, governance, and systems engineering. He leverages his wealth of industry knowledge to ensure Behavox's security controls support customer requirements. Throughout his career, Tigran has played pivotal roles for companies operating in highly regulated environments, such as a PCI DSS-compliant payment card processing organization and World Bank's innovative government infrastructure projects. Prior to joining Behavox, Tigran worked at Gameloft, a large mobile gaming company, where he led the information security team in managing cybersecurity for the company. . click apply for full job details
Hybrid: 3 days a week in the office- Core hours 10-3 (Holborn) Recruiters: As much as I value you, we are not looking to partner with any recruiters or agencies for this role About Us We are Gett. We solve the most complex real-life problems of urban transportation; as a talented, dynamic and multi-faceted community, we are here to challenge the norms of the industry with our technology and move it into the future. We set the bar high for ourselves and take pride in delivering frictionless products for all our customers. We are the people you can rely on when you need to move with confidence, whether you are going places for yourself, for your business, as a traveller or driver or as a partner. We are very local. We integrate with the existing fabric of the places where we operate: we work hand-in-hand with the local taxis and fleets to provide the best possible service customers can get, where it matters the most. We serve people who move constantly and we're one of the best for the most demanding customers: business travellers. That's where we started, building the best platform for the challenging needs of businesses. And then for anyone's everyday needs: for drivers who make it their living - every day, and beyond. About the Role Drive Growth: Proactively identify and capitalise on opportunities to increase platform usage and ride volume within your accounts. Boost Adoption: Develop and implement actions to ensure clients fully utilise our platform and its features. Minimise Churn: Build relationships and proactively address challenges to maximise client retention. Deliver Value: Act as a trusted advisor, helping clients achieve their goals and maximise their return on investment. Key Responsibilities Portfolio Management: Effectively manage a large and diverse portfolio of accounts. Relationship Building: Cultivate strong relationships with key stakeholders across various industries. Data Analysis: Analyse customer data to identify trends, challenges, and opportunities for growth. Growth Initiatives: Develop and execute proactive strategies to increase platform adoption and ride volume. Churn Prevention: Monitor customer health, identify at-risk accounts, and implement proactive measures to prevent churn. Communication & Presentation: Deliver compelling QBR presentations and effectively communicate growth activities to clients. Collaboration: Work closely with internal teams (Sales, Product, Support) to ensure a seamless customer experience. Technology Utilisation: Leverage CRM systems, automation platforms, and other tools to manage your large portfolio and drive efficiency. Requirements Proactive Engagement Strong communication and interpersonal skills Ability to build rapport and communicate effectively with customers at all levels 1-2 years of experience in a customer-facing role Team player: willingness to collaborate effectively with colleagues and contribute to a positive team environment. Data Driven Nice to have Used Customer Success Platform & CRM such as Vitally, Salesloft & Salesforce Interview Process Talent Screen: (30-40mins) Our Talent and People Partner Joe Phillips will be asking about your experience and motivation for joining Gett Competency & Culture Deep Dive (1 Hour) - Kylie Gradley (Head of CS-Core) + Alex McDonald (Senior Customer Success Manager) - They will be diving deeper into your experience, asking questions around working towards targets, client relationship management and what you understand that Gett does (we don't expect you to be fluent in what Gett does but a good understanding of what we offer ) Final Chat (45 mins) - Alice Edwards (Director of Customer Success & Support) - This is a great opportunity to discuss your career ambitions and hear about the strategic vision for the Customer Success department at Gett. This is a great chance to ask lots of questions. Please Note: To give you an idea of how long the process could take, we typically estimate 1 week per interview due to diary management - if we can fit 2 interviews in 1 week we will try Applications will be reviewed from 12th Feb 2025! Here's What you Gett 25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days - PLUS one extra Friday off every month! Working from Home Allowance Private Medical Cover At Gett, we embrace and celebrate diversity in all its vibrant forms. Whether you are a team member, customer, driver or supplier, we firmly believe it's our duty to create an inclusive environment where you can be your whole self. We strive to operate openly and respectfully as a team and offer accessible products and services; we believe this helps us achieve great outcomes for our customers and communities and make Gett an enjoyable, safe and positive workplace for all. Together, we grow and thrive on the multitude of backgrounds in our truly diverse team. If you need additional assistance or having trouble with applying please email:
Feb 08, 2026
Full time
Hybrid: 3 days a week in the office- Core hours 10-3 (Holborn) Recruiters: As much as I value you, we are not looking to partner with any recruiters or agencies for this role About Us We are Gett. We solve the most complex real-life problems of urban transportation; as a talented, dynamic and multi-faceted community, we are here to challenge the norms of the industry with our technology and move it into the future. We set the bar high for ourselves and take pride in delivering frictionless products for all our customers. We are the people you can rely on when you need to move with confidence, whether you are going places for yourself, for your business, as a traveller or driver or as a partner. We are very local. We integrate with the existing fabric of the places where we operate: we work hand-in-hand with the local taxis and fleets to provide the best possible service customers can get, where it matters the most. We serve people who move constantly and we're one of the best for the most demanding customers: business travellers. That's where we started, building the best platform for the challenging needs of businesses. And then for anyone's everyday needs: for drivers who make it their living - every day, and beyond. About the Role Drive Growth: Proactively identify and capitalise on opportunities to increase platform usage and ride volume within your accounts. Boost Adoption: Develop and implement actions to ensure clients fully utilise our platform and its features. Minimise Churn: Build relationships and proactively address challenges to maximise client retention. Deliver Value: Act as a trusted advisor, helping clients achieve their goals and maximise their return on investment. Key Responsibilities Portfolio Management: Effectively manage a large and diverse portfolio of accounts. Relationship Building: Cultivate strong relationships with key stakeholders across various industries. Data Analysis: Analyse customer data to identify trends, challenges, and opportunities for growth. Growth Initiatives: Develop and execute proactive strategies to increase platform adoption and ride volume. Churn Prevention: Monitor customer health, identify at-risk accounts, and implement proactive measures to prevent churn. Communication & Presentation: Deliver compelling QBR presentations and effectively communicate growth activities to clients. Collaboration: Work closely with internal teams (Sales, Product, Support) to ensure a seamless customer experience. Technology Utilisation: Leverage CRM systems, automation platforms, and other tools to manage your large portfolio and drive efficiency. Requirements Proactive Engagement Strong communication and interpersonal skills Ability to build rapport and communicate effectively with customers at all levels 1-2 years of experience in a customer-facing role Team player: willingness to collaborate effectively with colleagues and contribute to a positive team environment. Data Driven Nice to have Used Customer Success Platform & CRM such as Vitally, Salesloft & Salesforce Interview Process Talent Screen: (30-40mins) Our Talent and People Partner Joe Phillips will be asking about your experience and motivation for joining Gett Competency & Culture Deep Dive (1 Hour) - Kylie Gradley (Head of CS-Core) + Alex McDonald (Senior Customer Success Manager) - They will be diving deeper into your experience, asking questions around working towards targets, client relationship management and what you understand that Gett does (we don't expect you to be fluent in what Gett does but a good understanding of what we offer ) Final Chat (45 mins) - Alice Edwards (Director of Customer Success & Support) - This is a great opportunity to discuss your career ambitions and hear about the strategic vision for the Customer Success department at Gett. This is a great chance to ask lots of questions. Please Note: To give you an idea of how long the process could take, we typically estimate 1 week per interview due to diary management - if we can fit 2 interviews in 1 week we will try Applications will be reviewed from 12th Feb 2025! Here's What you Gett 25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days - PLUS one extra Friday off every month! Working from Home Allowance Private Medical Cover At Gett, we embrace and celebrate diversity in all its vibrant forms. Whether you are a team member, customer, driver or supplier, we firmly believe it's our duty to create an inclusive environment where you can be your whole self. We strive to operate openly and respectfully as a team and offer accessible products and services; we believe this helps us achieve great outcomes for our customers and communities and make Gett an enjoyable, safe and positive workplace for all. Together, we grow and thrive on the multitude of backgrounds in our truly diverse team. If you need additional assistance or having trouble with applying please email:
Overview Ready to build a career you're proud of? We innovate to enable financial services firms to transform data into insights that safeguard and enhance their business. Note: This page includes privacy controls and informational content about external services used on the site. Privacy and External Services Click to enable/disable Google Analytics tracking. Google Webfonts: Click to enable/disable Google Webfonts. Google Map Settings: Click to enable/disable Google Maps. Click to enable/disable Google reCaptcha. Vimeo and YouTube video embeds: Privacy Policy. Security and Compliance Highlights SOC 2 Type 2-certified: Trust that your data meets the highest compliance standards. Detailed user logs: Monitor every interaction with full transparency. No training on user data: We never repurpose your data-your privacy is our priority. Zero third-party LLM dependencies: Maintain total ownership of your data and AI pipeline. Curated Public Feeds Always up-to-date: We track and ingest relevant laws, regulations, and exchange rules from trusted public sources. In-platform regulatory comparisons: Compare and reference external compliance feeds directly in Pathfinder. Deep Workplace Integrations Seamless document integrations: Connect to SharePoint, Google Drive, Box, OneDrive-wherever your data lives. Enterprise authentication: Supports SSO, SAML, and Active Directory for secure, frictionless access. Enterprise Workflows and Reporting Human-in-the-loop oversight: Optionality to route business critical queries for human review. Auditability and reporting: Generate granular reports of all interactions. Multilingual support: Responds in 12+ languages-ideal for global compliance teams. Citations for every response: Full traceability back to original sources-no guesswork, no hallucinations. Proprietary LLM Value from day 1: No training required. Stop experimenting, start producing results. Home grown and affordable: Our LLM outperforms generic AI yet remains cost-effective. Proven compliance pedigree: 10+ years of curated financial expertise - compliance is in our DNA. No third-party data sharing: No dependency on third-party LLMs. Leadership and Advisors TOM SCHODORF Tom has more than 30 years experience as an operator for software and SaaS companies. He serves on a number of public and private company boards and provides consultation services in the tech industry. Most recently he was the CRO of Splunk, inc., where he grew bookings more than 20-fold in five years while helping the company IPO and generate more than $10 billion in market value. Prior to Splunk, he had long tenures at BMC Software and IBM, where he held a number of positions in sales and ran business units. Schodorf's vast experience in running complex, go-to-customer operations in the United States, Asia, and Europe led him to co-author, "The Success Cadence," which underscores the special responsibility and importance that a high-performing sales function has in achieving hyper growth. Tom has a BSBA in Finance from The Ohio State University and an MBA from the University of Dayton. MICHAEL PIWOWAR Michael is the executive director of the Milken Institute Center for Financial Markets. He is also a distinguished policy fellow at the Center for Financial Markets Policy at Georgetown University's Center for Financial Markets and Policy. Dr. Piwowar was previously appointed by President Barack Obama to serve as a commissioner in the U.S. Securities and Exchange Commission (SEC) and was designated acting chairman of the Commission by President Donald Trump. He was previously chief economist for the U.S. Senate Committee on Banking, Housing, and Urban Affairs. During the financial crisis and its immediate aftermath, Dr. Piwowar served at the White House as a senior economist at the President's Council of Economic Advisers in both the George W. Bush and Barack Obama Administrations. Before joining the White House, Dr. Piwowar worked as a Principal at the Securities Litigation and Consulting Group as a visiting academic scholar and senior financial economist at the SEC, and as an assistant professor of finance at Iowa State University. He received a B.A. in Foreign Service and International Politics from the Pennsylvania State University, an MBA from Georgetown University, and a Ph.D. in Finance from the Pennsylvania State University. JEFF DIANA Jeff is a seasoned executive with more than 15 years of experience in HR. Prior to joining Atlassian in 2012, Jeff was CPO at SuccessFactors, an SAP company, where he built the company's HR function from scratch, led a series of key initiatives to produce more than $25 million in savings, and doubled the company's salesforce with a record-breaking 600 new hires in one year. Previously, Jeff was chief HR officer at Safeco, a personal insurance company, where he made one of the largest overhauls to the company's rewards program to support a new high growth initiative. Jeff has held HR leadership roles at Microsoft, General Electric, and Bell South. Jeff holds an M.A. in Sociology from the University of South Carolina and an M.A. in Human Resources Management from the Darla Moore School of Business at the University of South Carolina. YOSUKE SASAKI Yosuke Sasaki is a partner, chief of staff and head of CEO Office at SoftBank Investment Advisers(SBIA). After starting his career at the Bank of Tokyo Mitsubishi (now MUFG Bank), he joined Softbank Corp (now SoftBank Group Corp), where he led multiple financing activities, M&A transactions, and the management of several portfolio companies. As part of the SoftBank Vision Fund's founding team, Yosuke helped launch and build the world's largest technology fund. He is based at SBIA headquarters in London and serves as co-representative of SBIA's Tokyo office. Yosuke also acts as an advisor and investment committee member of Deepcore, which is AI-focused early stage VC fund, and an advisor to Shibuya, which is one of special wards in Tokyo. MBA from the Wharton School of the University of Pennsylvania. ALEKSEI SHISHKIN Head of Site Reliability Engineering Aleksei Shishkin serves as the Head of Site Reliability Engineering at Behavox. With 15 years of hands-on experience in DevOps and Site Reliability Engineering, Aleksei offers a blend of leadership acumen, technical mastery, and an intricate understanding of systems design and architecture of distributed systems. Under his leadership, teams, including Product SRE, Cloud Automation, Security Operations, and Customer Support, ensure the smooth operation of Behavox systems for both SaaS and on-premises installations. Aleksei's journey with Behavox started in 2017 when he took on the role of a Senior DevOps Engineer. Leveraging his extensive expertise and unwavering commitment to the excellence and reliability of production systems, he rapidly progressed to a Technical Management position, assuming full ownership of production systems. Before joining Behavox, Aleksei held senior roles in DevOps, Site Reliability Engineering, and Software Engineering across multiple software firms. Most notably, at Mirantis Inc. MANISH KUMAR Manish Kumar is an accomplished professional and product visionary with over a decade of expertise in Product Management, Big Data Analytics, and Product Marketing. His extensive background includes crafting AI/ML driven products across industries like Financial Services, IT & Telecom, with notable roles at global companies such as Ericsson and Tech Mahindra (Mahindra Comviva) prior to joining Behavox. At Behavox, Manish is the driving force behind our flagship Compliance/Quantum product, leading the Product Management vertical. He shapes our product landscape by strategizing product roadmaps, fostering innovation, and implementing revenue-generating approaches that ensure efficient development. A strategic and customer-centric leader, Manish excels at solving intricate business challenges, evidenced by his track record of boosting revenue and elevating customer experiences. His international experience spans North America, LATAM, UK, Europe, Africa, and Asia, enriching his ability to grasp diverse market dynamics and cater to varied customer needs. Manish holds an MBA from the Indian Institute of Management, Indore (IIM Indore), a Masters in International Business from EM Normandie Business School, France, and a B.Tech in Computer Engineering from Delhi College of Engineering (DCE), India. He brings a unique blend of global insights and innovation to our team. TIGRAN PETROSYAN Head of Security Tigran is a CISSP & CEH-certified information security professional with 20 years of experience in security architecture, security operations, governance, and systems engineering. He leverages his wealth of industry knowledge to ensure Behavox's security controls support customer requirements. Throughout his career, Tigran has played pivotal roles for companies operating in highly regulated environments, such as a PCI DSS-compliant payment card processing organization and World Bank's innovative government infrastructure projects. Prior to joining Behavox, Tigran worked at Gameloft, a large mobile gaming company, where he led the information security team in managing cybersecurity for the company. . click apply for full job details
Feb 08, 2026
Full time
Overview Ready to build a career you're proud of? We innovate to enable financial services firms to transform data into insights that safeguard and enhance their business. Note: This page includes privacy controls and informational content about external services used on the site. Privacy and External Services Click to enable/disable Google Analytics tracking. Google Webfonts: Click to enable/disable Google Webfonts. Google Map Settings: Click to enable/disable Google Maps. Click to enable/disable Google reCaptcha. Vimeo and YouTube video embeds: Privacy Policy. Security and Compliance Highlights SOC 2 Type 2-certified: Trust that your data meets the highest compliance standards. Detailed user logs: Monitor every interaction with full transparency. No training on user data: We never repurpose your data-your privacy is our priority. Zero third-party LLM dependencies: Maintain total ownership of your data and AI pipeline. Curated Public Feeds Always up-to-date: We track and ingest relevant laws, regulations, and exchange rules from trusted public sources. In-platform regulatory comparisons: Compare and reference external compliance feeds directly in Pathfinder. Deep Workplace Integrations Seamless document integrations: Connect to SharePoint, Google Drive, Box, OneDrive-wherever your data lives. Enterprise authentication: Supports SSO, SAML, and Active Directory for secure, frictionless access. Enterprise Workflows and Reporting Human-in-the-loop oversight: Optionality to route business critical queries for human review. Auditability and reporting: Generate granular reports of all interactions. Multilingual support: Responds in 12+ languages-ideal for global compliance teams. Citations for every response: Full traceability back to original sources-no guesswork, no hallucinations. Proprietary LLM Value from day 1: No training required. Stop experimenting, start producing results. Home grown and affordable: Our LLM outperforms generic AI yet remains cost-effective. Proven compliance pedigree: 10+ years of curated financial expertise - compliance is in our DNA. No third-party data sharing: No dependency on third-party LLMs. Leadership and Advisors TOM SCHODORF Tom has more than 30 years experience as an operator for software and SaaS companies. He serves on a number of public and private company boards and provides consultation services in the tech industry. Most recently he was the CRO of Splunk, inc., where he grew bookings more than 20-fold in five years while helping the company IPO and generate more than $10 billion in market value. Prior to Splunk, he had long tenures at BMC Software and IBM, where he held a number of positions in sales and ran business units. Schodorf's vast experience in running complex, go-to-customer operations in the United States, Asia, and Europe led him to co-author, "The Success Cadence," which underscores the special responsibility and importance that a high-performing sales function has in achieving hyper growth. Tom has a BSBA in Finance from The Ohio State University and an MBA from the University of Dayton. MICHAEL PIWOWAR Michael is the executive director of the Milken Institute Center for Financial Markets. He is also a distinguished policy fellow at the Center for Financial Markets Policy at Georgetown University's Center for Financial Markets and Policy. Dr. Piwowar was previously appointed by President Barack Obama to serve as a commissioner in the U.S. Securities and Exchange Commission (SEC) and was designated acting chairman of the Commission by President Donald Trump. He was previously chief economist for the U.S. Senate Committee on Banking, Housing, and Urban Affairs. During the financial crisis and its immediate aftermath, Dr. Piwowar served at the White House as a senior economist at the President's Council of Economic Advisers in both the George W. Bush and Barack Obama Administrations. Before joining the White House, Dr. Piwowar worked as a Principal at the Securities Litigation and Consulting Group as a visiting academic scholar and senior financial economist at the SEC, and as an assistant professor of finance at Iowa State University. He received a B.A. in Foreign Service and International Politics from the Pennsylvania State University, an MBA from Georgetown University, and a Ph.D. in Finance from the Pennsylvania State University. JEFF DIANA Jeff is a seasoned executive with more than 15 years of experience in HR. Prior to joining Atlassian in 2012, Jeff was CPO at SuccessFactors, an SAP company, where he built the company's HR function from scratch, led a series of key initiatives to produce more than $25 million in savings, and doubled the company's salesforce with a record-breaking 600 new hires in one year. Previously, Jeff was chief HR officer at Safeco, a personal insurance company, where he made one of the largest overhauls to the company's rewards program to support a new high growth initiative. Jeff has held HR leadership roles at Microsoft, General Electric, and Bell South. Jeff holds an M.A. in Sociology from the University of South Carolina and an M.A. in Human Resources Management from the Darla Moore School of Business at the University of South Carolina. YOSUKE SASAKI Yosuke Sasaki is a partner, chief of staff and head of CEO Office at SoftBank Investment Advisers(SBIA). After starting his career at the Bank of Tokyo Mitsubishi (now MUFG Bank), he joined Softbank Corp (now SoftBank Group Corp), where he led multiple financing activities, M&A transactions, and the management of several portfolio companies. As part of the SoftBank Vision Fund's founding team, Yosuke helped launch and build the world's largest technology fund. He is based at SBIA headquarters in London and serves as co-representative of SBIA's Tokyo office. Yosuke also acts as an advisor and investment committee member of Deepcore, which is AI-focused early stage VC fund, and an advisor to Shibuya, which is one of special wards in Tokyo. MBA from the Wharton School of the University of Pennsylvania. ALEKSEI SHISHKIN Head of Site Reliability Engineering Aleksei Shishkin serves as the Head of Site Reliability Engineering at Behavox. With 15 years of hands-on experience in DevOps and Site Reliability Engineering, Aleksei offers a blend of leadership acumen, technical mastery, and an intricate understanding of systems design and architecture of distributed systems. Under his leadership, teams, including Product SRE, Cloud Automation, Security Operations, and Customer Support, ensure the smooth operation of Behavox systems for both SaaS and on-premises installations. Aleksei's journey with Behavox started in 2017 when he took on the role of a Senior DevOps Engineer. Leveraging his extensive expertise and unwavering commitment to the excellence and reliability of production systems, he rapidly progressed to a Technical Management position, assuming full ownership of production systems. Before joining Behavox, Aleksei held senior roles in DevOps, Site Reliability Engineering, and Software Engineering across multiple software firms. Most notably, at Mirantis Inc. MANISH KUMAR Manish Kumar is an accomplished professional and product visionary with over a decade of expertise in Product Management, Big Data Analytics, and Product Marketing. His extensive background includes crafting AI/ML driven products across industries like Financial Services, IT & Telecom, with notable roles at global companies such as Ericsson and Tech Mahindra (Mahindra Comviva) prior to joining Behavox. At Behavox, Manish is the driving force behind our flagship Compliance/Quantum product, leading the Product Management vertical. He shapes our product landscape by strategizing product roadmaps, fostering innovation, and implementing revenue-generating approaches that ensure efficient development. A strategic and customer-centric leader, Manish excels at solving intricate business challenges, evidenced by his track record of boosting revenue and elevating customer experiences. His international experience spans North America, LATAM, UK, Europe, Africa, and Asia, enriching his ability to grasp diverse market dynamics and cater to varied customer needs. Manish holds an MBA from the Indian Institute of Management, Indore (IIM Indore), a Masters in International Business from EM Normandie Business School, France, and a B.Tech in Computer Engineering from Delhi College of Engineering (DCE), India. He brings a unique blend of global insights and innovation to our team. TIGRAN PETROSYAN Head of Security Tigran is a CISSP & CEH-certified information security professional with 20 years of experience in security architecture, security operations, governance, and systems engineering. He leverages his wealth of industry knowledge to ensure Behavox's security controls support customer requirements. Throughout his career, Tigran has played pivotal roles for companies operating in highly regulated environments, such as a PCI DSS-compliant payment card processing organization and World Bank's innovative government infrastructure projects. Prior to joining Behavox, Tigran worked at Gameloft, a large mobile gaming company, where he led the information security team in managing cybersecurity for the company. . click apply for full job details
FXAIR is a global leader in premium on-demand private jet charter solutions and memberships. Headquartered in London and New York, FXAIR serves clients around the world with a focus on delivering unparalleled white-glove service and meticulous attention to detail. As part of Directional Aviation's OneSky family since 2018, FXAIR benefits from the expertise and resources of a network that includes industry leaders such as Sentient Jet and Flexjet. Clients trust FXAIR for its commitment to exceptional customer experiences, ensuring every flight reflects the highest standards of safety, reliability, and personalized service. POSITION SUMMARY The FXAIR Sales Director will possess the skills and qualities needed to build and maintain a portfolio of clients, ensuring that they are regularly exposed to the full suite of FXAIR and Flexjet products. The individual will have a strong background in sales and business development, although aviation experience is an advantage, it is by no means essential. A proven track record in successful account management is vital and should be accompanied by a desire to learn and progress within the organisation. The successful candidate will be self-motivated and able to thrive in a target-driven team environment. The role requires someone who is adaptable to change and can take direction from senior leadership. DUTIES & RESPONSIBILITIES Proactive and measured outbound sales efforts to build and maintain a diverse client base. Maximise all inbound opportunities by offering tailored offerings and delivering profitable bookings. Ensure clients receive the right products and services for their current requirements. Regular engagement with the Flexjet sales team if the client is identified as having shared ownership potential. Commitment to delivering outstanding customer service. Owning and meeting/exceeding FXAIR targets and KPIs on Revenue/Margin/New Business/Referrals. Commitment to log all sales efforts via FXAIR Salesforce CRM. Ensure each inbound lead is handled swiftly, and professionally, with a clear focus on securing the business. A desire to maximise each charter opportunity whilst maintaining a focus on the long-term progression of the client. Take a dynamic approach to sales, pivoting with market trends and external challenges. Collaborate and build strong links with Client Service and Revenue Management teams. Be acutely aware of the importance of fostering long-term relationships with both clients and our supplier network. Diligent sourcing of aircraft through our One-Sky approved operator network, ensuring all options reflect the high levels of quality and service our clients come to expect. Liaising with our Revenue Management team to check on fleet and managed solutions for each and every request. Successful management of charter bookings from enquiry to Client Services handover. Embody the brand and make a positive contribution to the FXAIR Culture. EDUCA TION & EXPERIENCE BA degree or equivalent from a two-year college or technical school in a service and/or hospitality field is preferred, or equivalent combination of education and experience. Experience in the business aviation industry is. Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook). Language skills are advantageous. REQUIRED SKILLS & QUALIFICATIONS Must possess the legal ability to work in the European Union. Be prepared to make regular visits to corporate offices. Have strong attention to detail. The ability to work in a team atmosphere, and manage a flexible schedule. Possess the ability to grow and thrive in a performance driven culture where communication and teamwork are keys to success. SCHEDULE Ability and willingness to work early & late shifts, weekends, holidays, and additional hours as required.
Feb 08, 2026
Full time
FXAIR is a global leader in premium on-demand private jet charter solutions and memberships. Headquartered in London and New York, FXAIR serves clients around the world with a focus on delivering unparalleled white-glove service and meticulous attention to detail. As part of Directional Aviation's OneSky family since 2018, FXAIR benefits from the expertise and resources of a network that includes industry leaders such as Sentient Jet and Flexjet. Clients trust FXAIR for its commitment to exceptional customer experiences, ensuring every flight reflects the highest standards of safety, reliability, and personalized service. POSITION SUMMARY The FXAIR Sales Director will possess the skills and qualities needed to build and maintain a portfolio of clients, ensuring that they are regularly exposed to the full suite of FXAIR and Flexjet products. The individual will have a strong background in sales and business development, although aviation experience is an advantage, it is by no means essential. A proven track record in successful account management is vital and should be accompanied by a desire to learn and progress within the organisation. The successful candidate will be self-motivated and able to thrive in a target-driven team environment. The role requires someone who is adaptable to change and can take direction from senior leadership. DUTIES & RESPONSIBILITIES Proactive and measured outbound sales efforts to build and maintain a diverse client base. Maximise all inbound opportunities by offering tailored offerings and delivering profitable bookings. Ensure clients receive the right products and services for their current requirements. Regular engagement with the Flexjet sales team if the client is identified as having shared ownership potential. Commitment to delivering outstanding customer service. Owning and meeting/exceeding FXAIR targets and KPIs on Revenue/Margin/New Business/Referrals. Commitment to log all sales efforts via FXAIR Salesforce CRM. Ensure each inbound lead is handled swiftly, and professionally, with a clear focus on securing the business. A desire to maximise each charter opportunity whilst maintaining a focus on the long-term progression of the client. Take a dynamic approach to sales, pivoting with market trends and external challenges. Collaborate and build strong links with Client Service and Revenue Management teams. Be acutely aware of the importance of fostering long-term relationships with both clients and our supplier network. Diligent sourcing of aircraft through our One-Sky approved operator network, ensuring all options reflect the high levels of quality and service our clients come to expect. Liaising with our Revenue Management team to check on fleet and managed solutions for each and every request. Successful management of charter bookings from enquiry to Client Services handover. Embody the brand and make a positive contribution to the FXAIR Culture. EDUCA TION & EXPERIENCE BA degree or equivalent from a two-year college or technical school in a service and/or hospitality field is preferred, or equivalent combination of education and experience. Experience in the business aviation industry is. Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook). Language skills are advantageous. REQUIRED SKILLS & QUALIFICATIONS Must possess the legal ability to work in the European Union. Be prepared to make regular visits to corporate offices. Have strong attention to detail. The ability to work in a team atmosphere, and manage a flexible schedule. Possess the ability to grow and thrive in a performance driven culture where communication and teamwork are keys to success. SCHEDULE Ability and willingness to work early & late shifts, weekends, holidays, and additional hours as required.
Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. FXAIR is a global leader in premium on-demand private jet charter solutions and memberships. Headquartered in London and New York, FXAIR serves clients around the world with a focus on delivering unparalleled white-glove service and meticulous attention to detail. As part of Directional Aviation's OneSky family since 2018, FXAIR benefits from the expertise and resources of a network that includes industry leaders such as Sentient Jet and Flexjet. Clients trust FXAIR for its commitment to exceptional customer experiences, ensuring every flight reflects the highest standards of safety, reliability, and personalized service. POSITION SUMMARY The FXAIR Sales Director will possess the skills and qualities needed to build and maintain a portfolio of clients, ensuring that they are regularly exposed to the full suite of FXAIR and Flexjet products. The individual will have a strong background in sales and business development, although aviation experience is an advantage, it is by no means essential. A proven track record in successful account management is vital and should be accompanied by a desire to learn and progress within the organisation. The successful candidate will be self-motivated and able to thrive in a target-driven team environment. The role requires someone who is adaptable to change and can take direction from senior leadership. DUTIES & RESPONSIBILITIES Proactive and measured outbound sales efforts to build and maintain a diverse client base. Maximise all inbound opportunities by offering tailored offerings and delivering profitable bookings. Ensure clients receive the right products and services for their current requirements. Regular engagement with the Flexjet sales team if the client is identified as having shared ownership potential. Commitment to delivering outstanding customer service. Owning and meeting/exceeding FXAIR targets and KPIs on Revenue/Margin/New Business/Referrals. Commitment to log all sales efforts via FXAIR Salesforce CRM. Ensure each inbound lead is handled swiftly, and professionally, with a clear focus on securing the business. A desire to maximise each charter opportunity whilst maintaining a focus on the long-term progression of the client. Take a dynamic approach to sales, pivoting with market trends and external challenges. Collaborate and build strong links with Client Service and Revenue Management teams. Be acutely aware of the importance of fostering long-term relationships with both clients and our supplier network. Diligent sourcing of aircraft through our One-Sky approved operator network, ensuring all options reflect the high levels of quality and service our clients come to expect. Liaising with our Revenue Management team to check on-fleet and managed solutions for each and every request. Successful management of charter bookings from enquiry to Client Services handover. Embody the brand and make a positive contribution to the FXAIR Culture. EDUCA TION & EXPERIENCE BA degree or equivalent from a two-year college or technical school in a service and/or hospitality field is preferred, or equivalent combination of education and experience. Experience in the business aviation industry is. Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook). Language skills are advantageous. REQUIRED SKILLS & QUALIFICATIONS Must possess the legal ability to work in the European Union Be prepared to make regular visits to corporate offices. Have strong attention to detail. The ability to work in a team atmosphere, and manage a flexible schedule. Possess the ability to grow and thrive in a performance driven culture where communication and teamwork are keys to success. SCHEDULE Ability and willingness to work early & late shifts, weekends, holidays, and additional hours as required
Feb 07, 2026
Full time
Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. FXAIR is a global leader in premium on-demand private jet charter solutions and memberships. Headquartered in London and New York, FXAIR serves clients around the world with a focus on delivering unparalleled white-glove service and meticulous attention to detail. As part of Directional Aviation's OneSky family since 2018, FXAIR benefits from the expertise and resources of a network that includes industry leaders such as Sentient Jet and Flexjet. Clients trust FXAIR for its commitment to exceptional customer experiences, ensuring every flight reflects the highest standards of safety, reliability, and personalized service. POSITION SUMMARY The FXAIR Sales Director will possess the skills and qualities needed to build and maintain a portfolio of clients, ensuring that they are regularly exposed to the full suite of FXAIR and Flexjet products. The individual will have a strong background in sales and business development, although aviation experience is an advantage, it is by no means essential. A proven track record in successful account management is vital and should be accompanied by a desire to learn and progress within the organisation. The successful candidate will be self-motivated and able to thrive in a target-driven team environment. The role requires someone who is adaptable to change and can take direction from senior leadership. DUTIES & RESPONSIBILITIES Proactive and measured outbound sales efforts to build and maintain a diverse client base. Maximise all inbound opportunities by offering tailored offerings and delivering profitable bookings. Ensure clients receive the right products and services for their current requirements. Regular engagement with the Flexjet sales team if the client is identified as having shared ownership potential. Commitment to delivering outstanding customer service. Owning and meeting/exceeding FXAIR targets and KPIs on Revenue/Margin/New Business/Referrals. Commitment to log all sales efforts via FXAIR Salesforce CRM. Ensure each inbound lead is handled swiftly, and professionally, with a clear focus on securing the business. A desire to maximise each charter opportunity whilst maintaining a focus on the long-term progression of the client. Take a dynamic approach to sales, pivoting with market trends and external challenges. Collaborate and build strong links with Client Service and Revenue Management teams. Be acutely aware of the importance of fostering long-term relationships with both clients and our supplier network. Diligent sourcing of aircraft through our One-Sky approved operator network, ensuring all options reflect the high levels of quality and service our clients come to expect. Liaising with our Revenue Management team to check on-fleet and managed solutions for each and every request. Successful management of charter bookings from enquiry to Client Services handover. Embody the brand and make a positive contribution to the FXAIR Culture. EDUCA TION & EXPERIENCE BA degree or equivalent from a two-year college or technical school in a service and/or hospitality field is preferred, or equivalent combination of education and experience. Experience in the business aviation industry is. Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook). Language skills are advantageous. REQUIRED SKILLS & QUALIFICATIONS Must possess the legal ability to work in the European Union Be prepared to make regular visits to corporate offices. Have strong attention to detail. The ability to work in a team atmosphere, and manage a flexible schedule. Possess the ability to grow and thrive in a performance driven culture where communication and teamwork are keys to success. SCHEDULE Ability and willingness to work early & late shifts, weekends, holidays, and additional hours as required
A global digital marketing agency is seeking an experienced Account Director to guide client success and mentor a team. You will ensure profitability, align solutions with client goals, and identify growth opportunities while managing commercial targets. The ideal candidate has over 5 years in client management, possesses strong skills in media evaluation and team building, and can strategically use tools like Google Analytics and Salesforce. Flexible work environment and growth development opportunities are included.
Feb 06, 2026
Full time
A global digital marketing agency is seeking an experienced Account Director to guide client success and mentor a team. You will ensure profitability, align solutions with client goals, and identify growth opportunities while managing commercial targets. The ideal candidate has over 5 years in client management, possesses strong skills in media evaluation and team building, and can strategically use tools like Google Analytics and Salesforce. Flexible work environment and growth development opportunities are included.
At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description Reporting to the Client Partner, as an Account Director at Jellyfish, you will guide client success, ensuring profitability, and encouraging a high-performance team culture. You will be a strategic advisor to clients, aligning Jellyfish's solutions with their goals while identifying opportunities for growth and progress. Additionally, you will mentor and support Senior Account Managers and Account Managers while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration. Lead QBRs with the cross-functional teams and help complete client growth plans Improve client growth by achieving set targets and identifying expansion opportunities Stay ahead of industry trends and contribute to marketing and progress efforts Mentor and support Account Managers to foster a high-performing team Implement the best Client Management practices and financial reporting including client forecasts, invoicing, and budget reconciliation Strengthen client relationships through engagement in events, webinars, experience, and case studies Manage commercial targets, ensure client projects are resourced to deliver successful outcomes, and work with Client Management VPs to resolve any gaps Guide cross-team collaboration to provide integrated, client-centric solutions Implement foundational best practices such as conference reports, timeline management with Project Management roles and responsibilities to deliver client responses, proper internal check-ins Improve team resources to enhance client (and internal) team satisfaction and profitability Identify process improvements, flag issues to VP/Client Partner and Capability teams and resolve Guide client growth by achieving set targets and identifying expansion opportunities Qualifications 5+ years of experience in client management for brand/media clients Ability to strategically evaluate media plans and approaches Paid Media account experience is essential Experience building teams and scopes fit for client's purpose, and know how to optimize to improve profitability and outputs Experience with platforms like Google Analytics to analyse performance data, produce insights, and guide decision-making that optimizes client outcomes and maximizes Return on investment Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity Ability to anticipate client needs, identify opportunities, and drive results Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs. Reward: You'll be eligible to join our discretionary annual bonus scheme. Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours. Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn. Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to .
Feb 06, 2026
Full time
At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description Reporting to the Client Partner, as an Account Director at Jellyfish, you will guide client success, ensuring profitability, and encouraging a high-performance team culture. You will be a strategic advisor to clients, aligning Jellyfish's solutions with their goals while identifying opportunities for growth and progress. Additionally, you will mentor and support Senior Account Managers and Account Managers while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration. Lead QBRs with the cross-functional teams and help complete client growth plans Improve client growth by achieving set targets and identifying expansion opportunities Stay ahead of industry trends and contribute to marketing and progress efforts Mentor and support Account Managers to foster a high-performing team Implement the best Client Management practices and financial reporting including client forecasts, invoicing, and budget reconciliation Strengthen client relationships through engagement in events, webinars, experience, and case studies Manage commercial targets, ensure client projects are resourced to deliver successful outcomes, and work with Client Management VPs to resolve any gaps Guide cross-team collaboration to provide integrated, client-centric solutions Implement foundational best practices such as conference reports, timeline management with Project Management roles and responsibilities to deliver client responses, proper internal check-ins Improve team resources to enhance client (and internal) team satisfaction and profitability Identify process improvements, flag issues to VP/Client Partner and Capability teams and resolve Guide client growth by achieving set targets and identifying expansion opportunities Qualifications 5+ years of experience in client management for brand/media clients Ability to strategically evaluate media plans and approaches Paid Media account experience is essential Experience building teams and scopes fit for client's purpose, and know how to optimize to improve profitability and outputs Experience with platforms like Google Analytics to analyse performance data, produce insights, and guide decision-making that optimizes client outcomes and maximizes Return on investment Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity Ability to anticipate client needs, identify opportunities, and drive results Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs. Reward: You'll be eligible to join our discretionary annual bonus scheme. Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours. Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn. Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to .
Overview This position is responsible for both managing the Sales team and conducting direct sales of Gatan and EDAX products in the United Kingdom, including the Republic of Ireland. This position sells the Company's products and services using technical, organizational, and customer knowledge to influence customers and assist them in applying the products/services to their needs resulting in revenue generation. It is expected that input and activity from this position funds various aspects of marketing, market planning, and technical development of products and services. The position will be responsible for the entire United Kingdom and management of select distributor regions. Essential Skills and Responsibilities Maximize Gatan's and EDAX's visibility and penetration in the region Generation of revenue via the sale of all products assigned Determination of local marketing strategies and goals for each product and service, using market research to assess customer needs and sharing information with management and other team members Research and development of potential target customer contact lists Follow up on sales leads and development of opportunities toward successfully closed orders Organization of local events, including product workshops, local society and trade meetings, user meetings and customer presentations Customization of existing or new sales collateral to support the successful close of an order Provide detailed quotations to end users for current purchases and/or budget/grant proposals Schedule and log all activity into a CRM database, including creation and maintenance of all sales opportunities, as defined by Sales Department policies Manage sales team activities and guide strategic activities that improve business growth and efficiencies Management of distributors in countries outside of the United Kingdom to drive increased sales Work closely with service to help achieve a high level of customer satisfaction Work with accounting and service to resolve on-going accounts-receivable issues Other tasks, as assigned Qualifications Must possess excellent oral and written communication skills including formal presentation skills in front of small and large groups Demonstrated ability in problem solving and negotiation with special emphasis on closing the sale Experience selling state-of-the-art product offerings Demonstrable capacity to keep abreast of new technology trends and their application to real world projects Must possess a high degree of diplomacy, judgment, and the ability to deal with and influence persons in all types of positions Use of SalesForce, Microsoft Office and other business systems with a high level of efficiency Education/Experience Masters in physics, material science, life sciences or engineering preferred; having a PhD would be seen as an advantage 3-5 years of sales experience, with Sales experience in analytical instrumentation preferred 3-5 years of management experience, with distributor management preferred Background in TEM, SEM, FIB, XRD, or AFM required Background in Materials Science, Life Science, Physics, or Engineering Physical Demands / Work Environment The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required to travel extensively within the territory and, at times, abroad Electron Microscopy Technologies (EMT) is the world's leading manufacturer of high-quality instrumentation and software for imaging and analysis in TEM and SEM applications. The Gatan and EDAX names are recognized and respected throughout the worldwide scientific community and have been synonymous with high-quality products and the industry's leading technology. AMETEK, Inc. is a leading global provider of industrial technology solutions servinga diverse set of attractive niche markets with annual sales over $7.5billion. AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 22,000 colleagues, in 35countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual,Inclusion, Teamwork, and Social Responsibility. AMETEKisa component of the S&P 500. Visit for more information.
Feb 05, 2026
Full time
Overview This position is responsible for both managing the Sales team and conducting direct sales of Gatan and EDAX products in the United Kingdom, including the Republic of Ireland. This position sells the Company's products and services using technical, organizational, and customer knowledge to influence customers and assist them in applying the products/services to their needs resulting in revenue generation. It is expected that input and activity from this position funds various aspects of marketing, market planning, and technical development of products and services. The position will be responsible for the entire United Kingdom and management of select distributor regions. Essential Skills and Responsibilities Maximize Gatan's and EDAX's visibility and penetration in the region Generation of revenue via the sale of all products assigned Determination of local marketing strategies and goals for each product and service, using market research to assess customer needs and sharing information with management and other team members Research and development of potential target customer contact lists Follow up on sales leads and development of opportunities toward successfully closed orders Organization of local events, including product workshops, local society and trade meetings, user meetings and customer presentations Customization of existing or new sales collateral to support the successful close of an order Provide detailed quotations to end users for current purchases and/or budget/grant proposals Schedule and log all activity into a CRM database, including creation and maintenance of all sales opportunities, as defined by Sales Department policies Manage sales team activities and guide strategic activities that improve business growth and efficiencies Management of distributors in countries outside of the United Kingdom to drive increased sales Work closely with service to help achieve a high level of customer satisfaction Work with accounting and service to resolve on-going accounts-receivable issues Other tasks, as assigned Qualifications Must possess excellent oral and written communication skills including formal presentation skills in front of small and large groups Demonstrated ability in problem solving and negotiation with special emphasis on closing the sale Experience selling state-of-the-art product offerings Demonstrable capacity to keep abreast of new technology trends and their application to real world projects Must possess a high degree of diplomacy, judgment, and the ability to deal with and influence persons in all types of positions Use of SalesForce, Microsoft Office and other business systems with a high level of efficiency Education/Experience Masters in physics, material science, life sciences or engineering preferred; having a PhD would be seen as an advantage 3-5 years of sales experience, with Sales experience in analytical instrumentation preferred 3-5 years of management experience, with distributor management preferred Background in TEM, SEM, FIB, XRD, or AFM required Background in Materials Science, Life Science, Physics, or Engineering Physical Demands / Work Environment The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required to travel extensively within the territory and, at times, abroad Electron Microscopy Technologies (EMT) is the world's leading manufacturer of high-quality instrumentation and software for imaging and analysis in TEM and SEM applications. The Gatan and EDAX names are recognized and respected throughout the worldwide scientific community and have been synonymous with high-quality products and the industry's leading technology. AMETEK, Inc. is a leading global provider of industrial technology solutions servinga diverse set of attractive niche markets with annual sales over $7.5billion. AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 22,000 colleagues, in 35countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual,Inclusion, Teamwork, and Social Responsibility. AMETEKisa component of the S&P 500. Visit for more information.
Customer Success Manager - Parcel Lockers At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Your role in our future Reporting to the Director of Customer Success for Parcel Locker Solutions this role is responsible for: Quadient Lockers UK Ltd have an essential new opportunity for a Customer Success Manager, in an exciting, fast paced work environment, allowing you to make an immediate impact on our team and company. Reporting to the customer success Director, we are looking for someone who is positive, supportive, and self starting. You are passionate about great customer service, tech savvy, and you enjoy detailed data related assignments. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you. The purpose of Customer Success Management is to proactively guide locker hosts toward achieving their desired outcomes with our products or services, ensuring long term satisfaction, loyalty, and mutual growth. By building trusted relationships, driving product adoption, and delivering measurable value, Customer Success acts as a strategic partner that maximises customer lifetime value while enhancing retention rates and reducing churn. Parcel Lockers are a key focus line of business for Quadient globally. Retention and expansion of Strategic hosts and clients are essential to achieving the yearly growth required. Guide new and existing hosts through Quadient processes and continual benefits of hosting a locker. Create onboarding materials and automated processes (Videos, guides and FAQs). Product demos and training sessions where required. Act as a primary point of contact for locker hosts. Build strong, long term lifecycle relationships with each host. Develop loyalty. Understand host goals and align them to Quadient Locker goals. Respond to inbound enquiries, providing support for cases raised by Quadient contact Centre (CIC). Escalate technical issues to relevant technical support functions. Ensure timely resolution, communicate updates clearly to the host and internal functions. Drive Host contract renewals by promoting return on investment. Identify cross sell and joint marketing opportunities. Collaborate with Site acquisition team for expansion strategy and opportunity. Monitor Host locker performance, evaluating data (usage, adoption, growth). Identify risks of churn and take early preventative action. Your profile Understanding of customer lifecycle management, retention strategies and value realisation. Product knowledge: Ability to learn and apply a deep knowledge of smart lockers and software that runs smart lockers. Presentation skills and associated technologies such as MS PowerPoint CRM and CS Tools: Ability to use CRM (Salesforce and Salesloft), survey tools etc Data analysis analytics and organisational skills, using BI tools such as Power BI Strong communication skills (written and verbal) Project management: Knowledge of managing onboarding, implementation and succession plans Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Feb 05, 2026
Full time
Customer Success Manager - Parcel Lockers At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Your role in our future Reporting to the Director of Customer Success for Parcel Locker Solutions this role is responsible for: Quadient Lockers UK Ltd have an essential new opportunity for a Customer Success Manager, in an exciting, fast paced work environment, allowing you to make an immediate impact on our team and company. Reporting to the customer success Director, we are looking for someone who is positive, supportive, and self starting. You are passionate about great customer service, tech savvy, and you enjoy detailed data related assignments. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you. The purpose of Customer Success Management is to proactively guide locker hosts toward achieving their desired outcomes with our products or services, ensuring long term satisfaction, loyalty, and mutual growth. By building trusted relationships, driving product adoption, and delivering measurable value, Customer Success acts as a strategic partner that maximises customer lifetime value while enhancing retention rates and reducing churn. Parcel Lockers are a key focus line of business for Quadient globally. Retention and expansion of Strategic hosts and clients are essential to achieving the yearly growth required. Guide new and existing hosts through Quadient processes and continual benefits of hosting a locker. Create onboarding materials and automated processes (Videos, guides and FAQs). Product demos and training sessions where required. Act as a primary point of contact for locker hosts. Build strong, long term lifecycle relationships with each host. Develop loyalty. Understand host goals and align them to Quadient Locker goals. Respond to inbound enquiries, providing support for cases raised by Quadient contact Centre (CIC). Escalate technical issues to relevant technical support functions. Ensure timely resolution, communicate updates clearly to the host and internal functions. Drive Host contract renewals by promoting return on investment. Identify cross sell and joint marketing opportunities. Collaborate with Site acquisition team for expansion strategy and opportunity. Monitor Host locker performance, evaluating data (usage, adoption, growth). Identify risks of churn and take early preventative action. Your profile Understanding of customer lifecycle management, retention strategies and value realisation. Product knowledge: Ability to learn and apply a deep knowledge of smart lockers and software that runs smart lockers. Presentation skills and associated technologies such as MS PowerPoint CRM and CS Tools: Ability to use CRM (Salesforce and Salesloft), survey tools etc Data analysis analytics and organisational skills, using BI tools such as Power BI Strong communication skills (written and verbal) Project management: Knowledge of managing onboarding, implementation and succession plans Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.
A global industrial technology provider is seeking a Sales Manager to oversee the sales team and drive product sales across the UK. This role requires extensive travel and strong leadership abilities. The ideal candidate will have a Master's or PhD in a related field, 3-5 years of sales and management experience, and a solid background in analytical instrumentation. Applicants should be proficient in Salesforce and possess excellent communication skills.
Feb 05, 2026
Full time
A global industrial technology provider is seeking a Sales Manager to oversee the sales team and drive product sales across the UK. This role requires extensive travel and strong leadership abilities. The ideal candidate will have a Master's or PhD in a related field, 3-5 years of sales and management experience, and a solid background in analytical instrumentation. Applicants should be proficient in Salesforce and possess excellent communication skills.
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Feb 04, 2026
Full time
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Role Title: Customer Success Manager (CSM) Team: Customer Experience Manager: Director of Customer Experience RACI Role: R on proactive account management, user training, and platform engagement; A on onboarding, account health, renewal success and adoption; C/I with Sales, Product, and Creative. Delegation Readiness Level: Target = Level 3 - 4 At Phyron AI, we are revolutionising the car buying experience with cutting-edge AI video solutions. Imagine personalised, immersive car tours that captivate potential buyers and drive dealerships towards record sales. We're conquering the global automotive software market (think 30 countries and counting!). We're not just building AI; we're building the future of auto retail. Role Purpose The Customer Success Manager (CSM) is the trusted guide for our clients post-sale. From onboarding and training through to adoption, engagement and renewal, the CSM ensures our customers unlock maximum value from Phyron's solutions. This role is all about relationships, results, and retention. You'll be on the front line with our clients, acting as their day-to-day contact and internal advocate. You'll partner closely with Sales, Creative, Product and Support to ensure that customer expectations are met, exceeded, and continuously evolving with their business needs. A requirement for this role is to speak English, French and Italian. (Spanish would be preferable too but not essential) Core Responsibilities Lead onboarding for new clients, ensuring timely, smooth, and high-quality activation Deliver proactive account management, ensuring clients are engaged, satisfied, and achieving their goals Drive feature adoption and usage through training, nudges and 1:1 support Monitor account health, usage, feedback, and satisfaction levels (CSAT/NPS) Own renewals and work cross-functionally to reduce churn risk Collaborate with the Product team to surface customer feedback and prioritise improvements Support campaign launches in collaboration with Creative and CX Track key metrics and report on account success regularly to internal stakeholders Skills & Experience Required 3+ years in a Customer Success, Account Management or Client Services role within a SaaS or tech environment Excellent communication and relationship-building skills Strong project management and organisational skills Comfortable working with product data, CRM tools (like Salesforce), and dashboards Able to manage multiple accounts with varying needs and priorities Proactive, curious, and empathetic with a customer-first mindset Short-Term Focus Build trusted relationships with key clients, especially new onboardings Identify gaps in onboarding flows and develop repeatable best practices Improve usage and engagement rates across a portfolio of strategic accounts Flag and resolve churn risks early Expected Impact Customers feel supported, confident and clear on how to use Phyron's platform to its full potential Retention and renewal rates increase due to improved customer outcomes Internal teams gain better visibility on client sentiment and feedback Reduced reactive support due to stronger onboarding and proactive management Behavioural & Leadership Competencies Customer obsessed - balances empathy with commercial awareness Highly accountable with a proactive mindset Strong communicator and listener Thrives in a fast-paced, scale-up environment Autonomy & Decision-Making Scope Expected Delegation Level: Level 3 - 4 Manages day-to-day customer interactions and success plans Escalates for high-risk renewals or strategic account issues Suggests improvements and iterates onboarding and engagement processes with CX and Product teams Here's what we have to offer: Growth: We're a rapidly growing company, and you'll have the opportunity to grow and develop your skills alongside us. Support: We're a supportive and collaborative team, and you'll have the resources and guidance you need to succeed. Development: We invest in your professional development with opportunities for training, mentorship, and career advancement. Impact: You'll get to work on cutting-edge AI projects with a team of brilliant minds, making a real difference. Rewards & Benefits: Enjoy competitive compensation, comprehensive benefits and generous paid time off, including a birthday day off! Work-Life Balance: We value your well-being and offer flexible work arrangements to help you achieve a healthy work-life balance.
Feb 04, 2026
Full time
Role Title: Customer Success Manager (CSM) Team: Customer Experience Manager: Director of Customer Experience RACI Role: R on proactive account management, user training, and platform engagement; A on onboarding, account health, renewal success and adoption; C/I with Sales, Product, and Creative. Delegation Readiness Level: Target = Level 3 - 4 At Phyron AI, we are revolutionising the car buying experience with cutting-edge AI video solutions. Imagine personalised, immersive car tours that captivate potential buyers and drive dealerships towards record sales. We're conquering the global automotive software market (think 30 countries and counting!). We're not just building AI; we're building the future of auto retail. Role Purpose The Customer Success Manager (CSM) is the trusted guide for our clients post-sale. From onboarding and training through to adoption, engagement and renewal, the CSM ensures our customers unlock maximum value from Phyron's solutions. This role is all about relationships, results, and retention. You'll be on the front line with our clients, acting as their day-to-day contact and internal advocate. You'll partner closely with Sales, Creative, Product and Support to ensure that customer expectations are met, exceeded, and continuously evolving with their business needs. A requirement for this role is to speak English, French and Italian. (Spanish would be preferable too but not essential) Core Responsibilities Lead onboarding for new clients, ensuring timely, smooth, and high-quality activation Deliver proactive account management, ensuring clients are engaged, satisfied, and achieving their goals Drive feature adoption and usage through training, nudges and 1:1 support Monitor account health, usage, feedback, and satisfaction levels (CSAT/NPS) Own renewals and work cross-functionally to reduce churn risk Collaborate with the Product team to surface customer feedback and prioritise improvements Support campaign launches in collaboration with Creative and CX Track key metrics and report on account success regularly to internal stakeholders Skills & Experience Required 3+ years in a Customer Success, Account Management or Client Services role within a SaaS or tech environment Excellent communication and relationship-building skills Strong project management and organisational skills Comfortable working with product data, CRM tools (like Salesforce), and dashboards Able to manage multiple accounts with varying needs and priorities Proactive, curious, and empathetic with a customer-first mindset Short-Term Focus Build trusted relationships with key clients, especially new onboardings Identify gaps in onboarding flows and develop repeatable best practices Improve usage and engagement rates across a portfolio of strategic accounts Flag and resolve churn risks early Expected Impact Customers feel supported, confident and clear on how to use Phyron's platform to its full potential Retention and renewal rates increase due to improved customer outcomes Internal teams gain better visibility on client sentiment and feedback Reduced reactive support due to stronger onboarding and proactive management Behavioural & Leadership Competencies Customer obsessed - balances empathy with commercial awareness Highly accountable with a proactive mindset Strong communicator and listener Thrives in a fast-paced, scale-up environment Autonomy & Decision-Making Scope Expected Delegation Level: Level 3 - 4 Manages day-to-day customer interactions and success plans Escalates for high-risk renewals or strategic account issues Suggests improvements and iterates onboarding and engagement processes with CX and Product teams Here's what we have to offer: Growth: We're a rapidly growing company, and you'll have the opportunity to grow and develop your skills alongside us. Support: We're a supportive and collaborative team, and you'll have the resources and guidance you need to succeed. Development: We invest in your professional development with opportunities for training, mentorship, and career advancement. Impact: You'll get to work on cutting-edge AI projects with a team of brilliant minds, making a real difference. Rewards & Benefits: Enjoy competitive compensation, comprehensive benefits and generous paid time off, including a birthday day off! Work-Life Balance: We value your well-being and offer flexible work arrangements to help you achieve a healthy work-life balance.
Head of Operational Support (12 month FTC) Job ID: R20979 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester. The Role As a Head of Operational Support you will be responsible for driving the operational performance and supporting our commercial teams in Sales, Account Management and Customer Success. You will partner with our Heads of functions to enable them to achieve their goals while providing them with the guidance, processes and tools needed to build a best in class contact centre. Reporting to the SMB Commercial Director for UKI & EU, you will lead a cross functional team of Operational Support Leads to find solutions to the biggest challenges faced by our inside sales and account management teams. Your responsibilities will include: Defining and scoping our operating vision for our SMB Contact Centres and delivering strategic projects to improve commercial performance Building core enabling capabilities to support the SMB Contact Centres working in close collaboration closely with our wider Revenue Operations and Sales Technology teams. Capabilities will range across Performance Analytics & Planning, Workforce Management, Quality Assurance, Agent on-boarding & training and Sales & Contact Centre technology deployment GTM: developing the Go-To-Market processes required to embed people, process, data and technology change at scale across Deliveroo Stakeholder management: being the 'voice' of our Revenue Operations team to the Commercial Leaders and the voice of our SMB Contact Centres to the wider Revenue Operations team, ensuring the agenda of both is represented with other central teams Monitoring the performance of our SMB Contact Centres, conducting in-depth data analysis to identify longer term trends and gaps in the performance and creating strategies for course correction when needed Requirements Available for a 12 month fixed term contract Proven experience in either consultancy, strategy and/or operational roles, ideally in a contact centre environment Operational experience leading and driving operational improvements and/or change management initiatives at scale A detailed understanding of the sales tech stack including CRM (Salesforce), sales engagement platforms (e.g. Salesloft, Outreach, HVS etc), telephony and the operational and motivational levers that drive the success of new business outreach, account management or customer success Process efficiency: you will have an eye for identifying optimisation opportunities with experience in utilising technology and process redesign to improve ways of working Previous experience leading or supporting a Quality Assurance team, including call management frameworks and reporting Has strong verbal communication skills with the ability to influence others one to one and in wider groups, and interact with exec level leadership Has excellent written communication skills with the ability to craft a clear and concise memo starting from an ambiguous problem At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package 1 Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Life Funded single cover healthcare on our core plan, with the option to add family members at own cost On-site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent-friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in-office yoga sessions
Feb 04, 2026
Full time
Head of Operational Support (12 month FTC) Job ID: R20979 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester. The Role As a Head of Operational Support you will be responsible for driving the operational performance and supporting our commercial teams in Sales, Account Management and Customer Success. You will partner with our Heads of functions to enable them to achieve their goals while providing them with the guidance, processes and tools needed to build a best in class contact centre. Reporting to the SMB Commercial Director for UKI & EU, you will lead a cross functional team of Operational Support Leads to find solutions to the biggest challenges faced by our inside sales and account management teams. Your responsibilities will include: Defining and scoping our operating vision for our SMB Contact Centres and delivering strategic projects to improve commercial performance Building core enabling capabilities to support the SMB Contact Centres working in close collaboration closely with our wider Revenue Operations and Sales Technology teams. Capabilities will range across Performance Analytics & Planning, Workforce Management, Quality Assurance, Agent on-boarding & training and Sales & Contact Centre technology deployment GTM: developing the Go-To-Market processes required to embed people, process, data and technology change at scale across Deliveroo Stakeholder management: being the 'voice' of our Revenue Operations team to the Commercial Leaders and the voice of our SMB Contact Centres to the wider Revenue Operations team, ensuring the agenda of both is represented with other central teams Monitoring the performance of our SMB Contact Centres, conducting in-depth data analysis to identify longer term trends and gaps in the performance and creating strategies for course correction when needed Requirements Available for a 12 month fixed term contract Proven experience in either consultancy, strategy and/or operational roles, ideally in a contact centre environment Operational experience leading and driving operational improvements and/or change management initiatives at scale A detailed understanding of the sales tech stack including CRM (Salesforce), sales engagement platforms (e.g. Salesloft, Outreach, HVS etc), telephony and the operational and motivational levers that drive the success of new business outreach, account management or customer success Process efficiency: you will have an eye for identifying optimisation opportunities with experience in utilising technology and process redesign to improve ways of working Previous experience leading or supporting a Quality Assurance team, including call management frameworks and reporting Has strong verbal communication skills with the ability to influence others one to one and in wider groups, and interact with exec level leadership Has excellent written communication skills with the ability to craft a clear and concise memo starting from an ambiguous problem At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package 1 Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Life Funded single cover healthcare on our core plan, with the option to add family members at own cost On-site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent-friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in-office yoga sessions
Job title Enterprise Architect Ref 44101 Division Digital Location Hybrid - Clearwater Court - RG1 8DB Contract type Permanent Full/Part-time Full-time Salary Competitive salary up to £100,000 per annum depending on experience Closing date 13/02/2026 As an Enterprise Architect, you will be responsible for providing cohesive architectural direction across Thames Water's business and technology landscape. Working alongside Domain Architects and senior stakeholders, you will ensure alignment to a unified, value-chain-based enterprise architecture that supports strategic decision-making, regulatory compliance, and long-term digital transformation. This role acts as a critical link between business strategy, technology direction, and solution delivery, ensuring our architecture enables the safe, reliable, and sustainable delivery of water services to our 16 million customers. What you'll be doing as an Enterprise Architect Develop and maintain the Enterprise Architecture Vision and Roadmap for the OT domain, ensuring alignment with Thames Water's strategy, regulatory drivers, and digital transformation initiatives. Translate strategic business objectives into enterprise-wide architectural principles, standards, and blueprints. Partner with business leadership, Product Directors, and Digital teams to shape investment priorities and ensure cohesive architectural outcomes across domains. Lead and contribute to architecture governance, including architecture review boards, ensuring consistency, quality, and alignment to enterprise standards. Work collaboratively with Domain Architects to manage cross-domain dependencies, integration, and shared capabilities such as data, platforms, cyber security, and infrastructure. Define, maintain, and govern the enterprise architecture repository and models. Provide thought leadership on emerging technologies, including IoT, digital twins, AI, and cloud platforms, and their application to water utility operations and asset management. Support innovation initiatives by assessing enterprise-wide impact, scalability, and long-term value. Ensure architectural alignment with sustainability, resilience, and decarbonisation goals. Engage with senior business stakeholders, Digital teams, and external partners to ensure a whole-enterprise perspective is reflected in architectural decisions. Communicate complex architectural concepts clearly to both technical and non-technical audiences, acting as a trusted advisor to senior management. Mentor and support Domain Architects and solution teams in the application of enterprise architecture principles and standards. Drive the maturity of architecture practices, frameworks (e.g. TOGAF, SABSA), and tooling across the organisation. Champion collaboration and shared ownership of architecture across business and Digital functions. Base location - Hybrid - Clearwater Court, Reading. Working pattern - 36 hours Monday to Friday. What you should bring to the role Proven experience in enterprise or domain architecture within asset-intensive industries such as utilities, energy, infrastructure, or transport. Strong knowledge of water utility operations, including asset management, capital delivery processes, and operational resilience. Experience working in complex, regulated environments with an understanding of regulatory drivers such as Ofwat and DWI. Deep understanding of architecture domains - business, information, application, and technology - and how they integrate. Experience coordinating or leading multi-domain architecture across large organisations. Excellent communication and stakeholder management skills, with the ability to influence at senior levels. Hands on experience applying recognised architecture frameworks such as TOGAF and modelling approaches such as ArchiMate. Technical experience and skills Experience with SCADA environments and the integration of Operational Technology (OT) and IT estates. Understanding of OT security, identity and access management, and compliance frameworks such as the NIS Directive and CAF. Experience with asset management systems such as SAP ECC/PM, SAP SRP, Asset Investment Manager (AIM), or similar asset lifecycle platforms. Familiarity with capital delivery and project controls platforms, including tools such as Primavera. Experience with work management platforms used in water utilities, including SAP EAM and Salesforce, and their integration with asset systems. Knowledge of asset lifecycle management for treatment works, pumping stations, reservoirs, dams, water mains, sewers, and pipelines. Strong knowledge of data architecture, including governance, lineage, interoperability, and integration with BI platforms such as Power BI. Experience designing or operating Common Data Environments (CDEs) to support collaboration and a single source of truth for asset and operational data. Experience designing secure, resilient, and scalable cloud and hybrid architectures across platforms such as Azure, AWS, or Google Cloud, including associated security controls. Desirable qualifications and experience Experience supporting digital twin initiatives, data strategy development, or large-scale cloud transformation programmes. Professional certifications such as TOGAF, ITIL, CEng, or equivalent. Hands on experience with architecture modelling tools such as BizzDesign or similar. What's in it for you? Competitive salary up to £100,000 per annum depending on experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays). Performance-related pay plan directly linked to both company and individual performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of yourself and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know. We're here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Feb 04, 2026
Full time
Job title Enterprise Architect Ref 44101 Division Digital Location Hybrid - Clearwater Court - RG1 8DB Contract type Permanent Full/Part-time Full-time Salary Competitive salary up to £100,000 per annum depending on experience Closing date 13/02/2026 As an Enterprise Architect, you will be responsible for providing cohesive architectural direction across Thames Water's business and technology landscape. Working alongside Domain Architects and senior stakeholders, you will ensure alignment to a unified, value-chain-based enterprise architecture that supports strategic decision-making, regulatory compliance, and long-term digital transformation. This role acts as a critical link between business strategy, technology direction, and solution delivery, ensuring our architecture enables the safe, reliable, and sustainable delivery of water services to our 16 million customers. What you'll be doing as an Enterprise Architect Develop and maintain the Enterprise Architecture Vision and Roadmap for the OT domain, ensuring alignment with Thames Water's strategy, regulatory drivers, and digital transformation initiatives. Translate strategic business objectives into enterprise-wide architectural principles, standards, and blueprints. Partner with business leadership, Product Directors, and Digital teams to shape investment priorities and ensure cohesive architectural outcomes across domains. Lead and contribute to architecture governance, including architecture review boards, ensuring consistency, quality, and alignment to enterprise standards. Work collaboratively with Domain Architects to manage cross-domain dependencies, integration, and shared capabilities such as data, platforms, cyber security, and infrastructure. Define, maintain, and govern the enterprise architecture repository and models. Provide thought leadership on emerging technologies, including IoT, digital twins, AI, and cloud platforms, and their application to water utility operations and asset management. Support innovation initiatives by assessing enterprise-wide impact, scalability, and long-term value. Ensure architectural alignment with sustainability, resilience, and decarbonisation goals. Engage with senior business stakeholders, Digital teams, and external partners to ensure a whole-enterprise perspective is reflected in architectural decisions. Communicate complex architectural concepts clearly to both technical and non-technical audiences, acting as a trusted advisor to senior management. Mentor and support Domain Architects and solution teams in the application of enterprise architecture principles and standards. Drive the maturity of architecture practices, frameworks (e.g. TOGAF, SABSA), and tooling across the organisation. Champion collaboration and shared ownership of architecture across business and Digital functions. Base location - Hybrid - Clearwater Court, Reading. Working pattern - 36 hours Monday to Friday. What you should bring to the role Proven experience in enterprise or domain architecture within asset-intensive industries such as utilities, energy, infrastructure, or transport. Strong knowledge of water utility operations, including asset management, capital delivery processes, and operational resilience. Experience working in complex, regulated environments with an understanding of regulatory drivers such as Ofwat and DWI. Deep understanding of architecture domains - business, information, application, and technology - and how they integrate. Experience coordinating or leading multi-domain architecture across large organisations. Excellent communication and stakeholder management skills, with the ability to influence at senior levels. Hands on experience applying recognised architecture frameworks such as TOGAF and modelling approaches such as ArchiMate. Technical experience and skills Experience with SCADA environments and the integration of Operational Technology (OT) and IT estates. Understanding of OT security, identity and access management, and compliance frameworks such as the NIS Directive and CAF. Experience with asset management systems such as SAP ECC/PM, SAP SRP, Asset Investment Manager (AIM), or similar asset lifecycle platforms. Familiarity with capital delivery and project controls platforms, including tools such as Primavera. Experience with work management platforms used in water utilities, including SAP EAM and Salesforce, and their integration with asset systems. Knowledge of asset lifecycle management for treatment works, pumping stations, reservoirs, dams, water mains, sewers, and pipelines. Strong knowledge of data architecture, including governance, lineage, interoperability, and integration with BI platforms such as Power BI. Experience designing or operating Common Data Environments (CDEs) to support collaboration and a single source of truth for asset and operational data. Experience designing secure, resilient, and scalable cloud and hybrid architectures across platforms such as Azure, AWS, or Google Cloud, including associated security controls. Desirable qualifications and experience Experience supporting digital twin initiatives, data strategy development, or large-scale cloud transformation programmes. Professional certifications such as TOGAF, ITIL, CEng, or equivalent. Hands on experience with architecture modelling tools such as BizzDesign or similar. What's in it for you? Competitive salary up to £100,000 per annum depending on experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays). Performance-related pay plan directly linked to both company and individual performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of yourself and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know. We're here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
This is a new role to sit in a fast paced and growing fundraising team. Reporting to the Senior Philanthropy and Major Gifts Manager, this role will be responsible for managing a portfolio of mid-level funders, develop compelling funding applications, support the stewardship of high-value funders, and ensure accurate reporting and data compliance. The role supports the Senior Philanthropy and Major Gifts Manager in delivering the Trusts & Foundations strategy, maintaining fundraising processes, and identifying new funding opportunities, while contributing to the overall success of the fundraising department. The post holder will work closely with colleagues across Fundraising, Marketing, Care Teams, Finance, Senior Management, Trustees and the Director of Fundraising and Hospice Development. This is a hybrid role however due to its collaborative nature and the need to regularly meet donors, team members and hospice colleagues on-site we ask that applicants are able to commute to St John s Wood at least three days per week , with a preference for four . What would be my responsibilities as a Senior Philanthropy and Gifts Executive? Support delivery of the Trusts & Foundations strategy, including prospect research and pipeline development. Lead on mid level funding applications (£5k £50k) and contribute to high value bids. Produce accurate impact and financial reports, coordinating information across care, finance and service teams. Manage and steward a portfolio of funders, ensuring personalised communication and strong relationships Support high level donor engagement, including meetings, presentations and site visits. Maintain accurate CRM records and ensure compliance with GDPR and fundraising standards. Contribute to donor profiles, solicitation plans and stewardship schedules, working collaboratively across income streams. Provide guidance to junior staff and deputise for the Senior Philanthropy & Major Gifts Manager when required. Am I the right person for this role? 2+ years in Trust & Foundation fundraising or equivalent bid writing role Proven experience in Trusts & Foundations fundraising, bid writing, and securing 4 figure+ grants. Strong relationship management skills with internal and external stakeholders, including donors. Excellent written communication and analytical ability, with confidence interpreting financial information. Ability to manage competing priorities, work independently, and contribute effectively to a team. Knowledge of the UK Trusts & Foundations sector and experience using CRM systems (ideally Salesforce). Collaborative and values driven approach, with willingness to support colleagues, mentor junior staff, and work flexibly (incl. occasional evenings/weekends). Comfortable leading meetings and building strong working relationships across hospice, fundraising, and external partners. Why apply for this role? At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits; When you become part of the HJE Family, these are some of the benefits you will receive: Private healthcare scheme worth up to £20,000 per year 27 days annual leave Blue Light Card discounts Interest-free season ticket loans Cycle to work scheme Free eye check-up vouchers with contribution towards lenses Free newspaper and media subscriptions Local Business discounts Discount in our Hospice Charity shop Refer a Friend scheme Free Cinema Society Membership offering discounted tickets Personal development and training courses Annual events and recognition awards Career progression and increments For employees joining us from the NHS, we can provide continuation of your NHS pension If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
Feb 04, 2026
Full time
This is a new role to sit in a fast paced and growing fundraising team. Reporting to the Senior Philanthropy and Major Gifts Manager, this role will be responsible for managing a portfolio of mid-level funders, develop compelling funding applications, support the stewardship of high-value funders, and ensure accurate reporting and data compliance. The role supports the Senior Philanthropy and Major Gifts Manager in delivering the Trusts & Foundations strategy, maintaining fundraising processes, and identifying new funding opportunities, while contributing to the overall success of the fundraising department. The post holder will work closely with colleagues across Fundraising, Marketing, Care Teams, Finance, Senior Management, Trustees and the Director of Fundraising and Hospice Development. This is a hybrid role however due to its collaborative nature and the need to regularly meet donors, team members and hospice colleagues on-site we ask that applicants are able to commute to St John s Wood at least three days per week , with a preference for four . What would be my responsibilities as a Senior Philanthropy and Gifts Executive? Support delivery of the Trusts & Foundations strategy, including prospect research and pipeline development. Lead on mid level funding applications (£5k £50k) and contribute to high value bids. Produce accurate impact and financial reports, coordinating information across care, finance and service teams. Manage and steward a portfolio of funders, ensuring personalised communication and strong relationships Support high level donor engagement, including meetings, presentations and site visits. Maintain accurate CRM records and ensure compliance with GDPR and fundraising standards. Contribute to donor profiles, solicitation plans and stewardship schedules, working collaboratively across income streams. Provide guidance to junior staff and deputise for the Senior Philanthropy & Major Gifts Manager when required. Am I the right person for this role? 2+ years in Trust & Foundation fundraising or equivalent bid writing role Proven experience in Trusts & Foundations fundraising, bid writing, and securing 4 figure+ grants. Strong relationship management skills with internal and external stakeholders, including donors. Excellent written communication and analytical ability, with confidence interpreting financial information. Ability to manage competing priorities, work independently, and contribute effectively to a team. Knowledge of the UK Trusts & Foundations sector and experience using CRM systems (ideally Salesforce). Collaborative and values driven approach, with willingness to support colleagues, mentor junior staff, and work flexibly (incl. occasional evenings/weekends). Comfortable leading meetings and building strong working relationships across hospice, fundraising, and external partners. Why apply for this role? At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits; When you become part of the HJE Family, these are some of the benefits you will receive: Private healthcare scheme worth up to £20,000 per year 27 days annual leave Blue Light Card discounts Interest-free season ticket loans Cycle to work scheme Free eye check-up vouchers with contribution towards lenses Free newspaper and media subscriptions Local Business discounts Discount in our Hospice Charity shop Refer a Friend scheme Free Cinema Society Membership offering discounted tickets Personal development and training courses Annual events and recognition awards Career progression and increments For employees joining us from the NHS, we can provide continuation of your NHS pension If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
