54 jobs found

Senior Philanthropy and Major Gifts Executive The closing date is 26 January 2026 This is a new role to sit in a fast paced and growing fundraising team. Reporting to the Senior Philanthropy and Major Gifts Manager this role will be responsible for managing a portfolio of mid-level funders, develop compelling funding applications, support the stewardship of high-value funders, and ensure accurate reporting and data compliance. Main duties of the job The role supports the Senior Philanthropy and Major Gifts Manager in delivering the Trusts & Foundations strategy, maintaining fundraising processes, and identifying new funding opportunities, while contributing to the overall success of the fundraising department. The post holder will work closely with colleagues across Fundraising, Marketing, Care Teams, Finance, Senior Management, Trustees and the Director of Fundraising and Hospice Development. About us This is a hybrid role; however, due to its collaborative nature and the need to regularly meet donors, team members and hospice colleagues on-site, we ask that applicants are able to commute to St Johns Wood at least three days per week, with a preference for four. Job responsibilities Support delivery of the Trusts & Foundations strategy, including prospect research and pipeline development. Lead on midlevel funding applications (£5k£50k) and contribute to highvalue bids. Produce accurate impact and financial reports, coordinating information across care, finance and service teams. Manage and steward a portfolio of funders, ensuring personalised communication and strong relationships Support highlevel donor engagement, including meetings, presentations and site visits. Maintain accurate CRM records and ensure compliance with GDPR and fundraising standards. Contribute to donor profiles, solicitation plans and stewardship schedules, working collaboratively across income streams. Provide guidance to junior staff and deputise for the Senior Philanthropy & Major Gifts Manager when required. Person Specification 2+ years in Trust & Foundation fundraising or equivalent bidwriting role Proven experience in Trusts & Foundations fundraising, bidwriting, and securing 4figure+ grants. Strong relationshipmanagement skills with internal and external stakeholders, including donors. Excellent written communication and analytical ability, with confidence interpreting financial information. Ability to manage competing priorities, work independently, and contribute effectively to a team. Knowledge of the UK Trusts & Foundations sector and experience using CRM systems (ideally Salesforce). Collaborative and valuesdriven approach, with willingness to support colleagues, mentor junior staff, and work flexibly (incl. occasional evenings/weekends). Comfortable leading meetings and building strong working relationships across hospice, fundraising, and external partners. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The Hospital of St John and St Elizabeth

About Us At Plentific, we're redefining property management in real time. Our mission is to lead real estate through the transformative journey into "The World of Now," enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers-enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world-class group of investors-including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global-Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we're continually expanding our reach and impact. We're looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As a Customer Success Manager at Plentific, your primary responsibility is to ensure that day-to-day customer engagement, account hygiene, and internal alignment are executed with excellence. You will manage the operational components of the customer lifecycle - from onboarding through to renewal - ensuring accurate documentation, process consistency, and timely execution. This role is ideal for someone highly organised, analytical, and proactive, with strong operational discipline and the ability to balance customer success with delivery oversight. You'll act as the orchestrator between clients and Plentific's internal teams, ensuring seamless onboarding, adoption, and long-term success. Responsibilities Ensure end users understand core functionality, workflows, and use cases - delivering training to clients on all available Plentific modules. Track client KPIs and ensure Plentific's value is documented and shared regularly. Monitor adoption metrics and intervene when usage trends decline, using data-driven insights to identify issues early and resolve root causes. Oversee client onboarding and implementation workstream for small/medium clients, including project planning, milestone tracking & reporting, stakeholder management, and risk management. Coordinate & implement feature introductions and monitor usage post-launch. Collaborate closely with cross-functional teams including Product, Support, Onboarding, and Implementations to resolve issues and solutionise challenges. Raise and track escalations effectively with internal stakeholders, ensuring accountability and follow-through. Develop and maintain clear governance structures for client engagement (e.g., QBRs, MBRs, operational meetings, training), tailoring cadence and content to each stakeholder group. Schedule and conduct periodic client operational meetings to maintain momentum and address key actions. Support the Strategic Account Director by attending QBRs from an operational perspective, providing KPI data, insights, and recommendations for improvement. Identify upsell opportunities and liaise with the Strategic Account Director to support growth initiatives. Build trusted client relationships at all levels - operational through to executive - ensuring alignment, buy-in, and stakeholder engagement throughout the customer journey. Prioritise workloads effectively to manage multiple client accounts and deliver timely, high-quality support. Ensure timely responses to client requests and internal follow-ups. Skills Excellent communication skills, both verbal and written, to engage effectively with clients and internal teams. Strong attention to detail to ensure accuracy in client interactions, issue resolution, and documentation. Familiarity with CRM and CSM platforms (e.g., Salesforce, Planhat). Comfortable owning processes from initiation to resolution. A mindset focused on process improvement and cross-functional collaboration. Experience and Qualifications Excellent communication skills, both verbal and written, to engage effectively with clients and internal teams. Strong stakeholder management skills, able to adapt approach to different audiences - from operational users to senior executives. Strong attention to detail to ensure accuracy in client interactions, issue resolution, and documentation. Demonstrated ability to leverage data and insights to spot risks early, track adoption trends, and drive measurable outcomes. Confident in managing multiple concurrent projects, with proven ability to oversee & manage delivery workstreams, identify dependencies and mitigate delivery risks. Familiarity with CRM and CSM platforms (e.g., Salesforce, Planhat). Comfortable owning processes from initiation to resolution, with a mindset focused on process improvement and cross-functional collaboration. Solution-oriented, with the ability to "get into the weeds" of the product features to troubleshoot and problem-solve effectively. Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here's what we offer: A competitive compensation package 25 days annual holiday Flexible working environment including the option to work abroad Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP Enhanced parental leave Life insurance (4x salary) Employee assistance program Company volunteering day and charity salary sacrifice scheme Learning management system powered by Udemy Referral bonus and charity donation if someone you introduce joins the company Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs Pension scheme Work abroad scheme Company-sponsored lunches, dinners and social gatherings Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.

IT Director Application Deadline: 1 February 2026 Department: IT Employment Type: Permanent - Full Time Location: London Compensation: Up to £125,000 per year + benefits Description Are you an experienced CIO / CDIO who loves dogs and is searching for a purposeful role, leading a brilliant team to deliver huge impact for dog welfare? We are recruiting for an IT Director (CIO/CDIO) to lead the next phase of our IT transformation to unlock the capability of the brilliant technology stack we've put in place - Salesforce, Informatica, Snowflake, etc, and to take responsibility for the smooth day to day running of all Dogs Trust technology. As we implement our new strategy, technology is a critical enabler for us to deliver our services to dogs and their humans. This role reports into our deputy CEO, so is not a member of the Executive Team, but will be the trusted advisor to the Executive Team and our Board of Trustees on all technology matters. They will be an instrumental part of the Director leadership team who are responsible for all functional departments across the organisation. What does this role do? As IT Director (CDIO/CIO), you'll: Develop, lead and continually refine Dogs Trust technology development strategy, ensuring it remains aligned to organisational goals and will continue to deliver digital priorities and ongoing transformation - leveraging technology to deliver greater impact. Lead, develop, manage and coach the IT senior team, and through them the wider directorate, fostering a culture of collaboration, continuous improvement and inclusion. Lead the establishment and maintenance of robust enterprise architecture principles and procedures to ensure coherence, scalability and sustainability of systems and data. Lead the design, development and continuous improvement of digital platforms, applications and services, ensuring seamless integration into back end technology and excellent user experience for staff, volunteers, supporters, customers and optimal outcomes for dogs and their owners. Oversee IT project and programme management, ensuring dependencies are managed and initiatives are delivered on time, within budget and to agreed quality standards. Lead and support all Heads of Department to effectively deliver all aspects of the strategy. Maintain oversight of each activity, maximising excellence and ensuring compliance with relevant legislation and best practice. This will include making best use of data to support decision making and ensuring maximum impact of activities. Ensure heads of department have the appropriate resources to deliver the development strategy, including key areas such as cyber security, and all risks are appropriately managed through policies, procedures and controls. Drive service excellence through clear SLAs, performance monitoring and continuous service improvement. Set, own and manage the technology budget, ensuring effective financial planning, cost control and value for money in infrastructure and consumables. This will include leading and managing key relationships with suppliers and strategic partners, maximising the value and effectiveness of contracts and the resilience of the relationships. Contribute to the development of a shared approach to activities across the DCEO division and play an active role in the wider organisation senior leadership team, contributing to organisational strategy, and cross functional planning and delivery. Ensure strong governance, documentation and reporting across all technology domains. Could this be you? To be successful in this busy role you'll have experience in a similar position, with demonstrable working knowledge of technology transformation and enhancing customer service, through a deep understanding of the organisations' operational needs. You'll be highly engaging, able to explain technical concepts to business users, able to motivate the IT team to deliver to a high standard and within budget. You'll have experience of the technology and platforms we have put in place and know how to get the best out of our investment, whilst staying true to our values. You'll be adept at managing people and stakeholders, who may have differing agendas, and you'll be strategic in how you approach problems and opportunities, setting direction and engaging your team and the organisation to deliver. You'll also have excellent communication skills, with strong supplier management credentials, to get the best out of our strategic partners. Please use the supporting statement section of the online application to outline your suitability for this position, including your motivation for applying and how your skills will enable the post to have a positive impact on dog welfare. Initial screening calls are scheduled to take place on 5th and 6th February 2026, followed by face to face interviews on 11th February. What does this team do? The IT Directorate plays the central role in delivering Dogs Trust's digital and technology strategy. With a team of around 50 permanent plus 20 fixed term contract staff, the directorate provides specialist support across IT operations, software development, innovation, data, security and architecture. It partners with colleagues across the charity to deliver effective, secure and user focused systems and services, enabling staff to work efficiently and supporting the organisation's long term goals. From managing infrastructure and platforms, to safeguarding data and driving digital transformation, the team ensures Dogs Trust remains resilient, future ready and responsive to evolving technological needs. Enterprise Architecture Department defines and governs Dogs Trust's technology strategy, ensuring solutions are scalable, secure, and aligned with business goals. It provides technical and business process leadership, drives innovation and oversees an enterprise wide architecture to enable digital transformation and operational efficiency. Cyber Security & Technology Services Department consists of Cyber Security & Infrastructure Engineers. The department works to protect systems, networks, and data from threats while maintaining the IT systems that support daily operations. They ensure business continuity and safeguarding against potential disruptions caused by security incidents or infrastructure failures. They also ensure Dogs Trust staff make best use of their end user computing services (inc. O365) through configuration, education and communication. Data Engineering Department develops and supports multiple, predominantly SaaS based data platforms across the charity, primarily utilising core platforms like Snowflake, Tableau, and Informatica. They collaborate closely with other functions to deliver continuous improvements and manage new transformation projects, ensuring that data systems align with and support the Dogs Trust Strategy. They build scalable, reliable data infrastructure and enable data driven decision making across the organisation. Technology Platforms & Software Engineering Department develops and supports multiple, predominantly SaaS based, platforms across Dogs Trust. The core platforms are Salesforce (plus various Salesforce native apps) and Marketing Cloud. The department is multi skilled and also develops and supports various other platforms, e.g. ERP (Finance and HR) and veterinary solutions. The IT Service Delivery Department delivers high quality services and support across the organisation. It oversees the tools and platforms that optimise customer experiences, particularly in the adoption of SaaS solutions, while ensuring compliance with policies and regulations. The department acts as a bridge between IT and other departments, driving transformational projects that enhance both technological and operational efficiency. It is committed to continuously improving practices to support the broader mission of Dogs Trust.

About Delinea Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities - including workforce, IT administrator, developers, and machines - assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn, X, and YouTube. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Customer Success Manager Summary The Customer Success Manager is responsible for the day to day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, sales operations, and product management to understand and resolve customer issues. This position focuses on championing customer-centric solutions and outcomes in support of developing customer relationships that promote retention and loyalty. You will have a strong understanding of customers' business and technical objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers' strategic goals. What You'll Do Be the client advocate and product specialist for assigned customers. Develop and implement scalable methods for communicating best practices to customers. Identify at risk accounts and take appropriate action and/or escalate as needed. Conduct proactive outreach to anticipate customer needs, provide timely guidance, and strengthen engagement before issues arise. Coordinate resources by identifying, updating, and organizing the necessary materials and support to ensure successful project execution. Work with professional services, technical support, and regional sales teams to ensure smooth onboarding of new customers. Regularly monitor customer health and communicate results with regional sales, support, and renewals teams. Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders. Work closely with customers on renewal during the Customer Journey for optimal retention. Create direct relationships with sales teams to drive expansions. Review client requests with technical support, product management, and regional sales teams and escalate as necessary. Schedule and conduct regular reviews with customers and communicate results. Develop, prepare, and nurture customers for advocacy. Be responsible for ongoing customer communication regarding introductions, announcements (e.g., upcoming features & products), and events such as user conferences and webinars. What You'll Bring BA/BS preferred or equivalent experience 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer Knowledge of privilege access management and cybersecurity best practices Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level Ability to understand high level technical aspects of products, provide business and technical solutions to help customers optimize use of solutions Competency with Salesforce and Customer Success Management platforms Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment Excellent verbal and written communication skills Bonus if you Have Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. Why work at Delinea? We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self-motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success Spirited - We bring energy and passion to everything we do Trust - We act with integrity and deliver on our commitments Respect - We listen, value different perspectives, and work as one team Ownership - We take initiative and follow through Nimble - We adapt quickly in a fast changing environment Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affimative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.

About Delinea Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities - including workforce, IT administrator, developers, and machines - assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn, X, and YouTube. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Customer Success Manager Summary The Customer Success Manager is responsible for the day to day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, sales operations, and product management to understand and resolve customer issues. This position focuses on championing customer-centric solutions and outcomes in support of developing customer relationships that promote retention and loyalty. You will have a strong understanding of customers' business and technical objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers' strategic goals. What You'll Do Be the client advocate and product specialist for assigned customers. Develop and implement scalable methods for communicating best practices to customers. Identify at risk accounts and take appropriate action and/or escalate as needed. Conduct proactive outreach to anticipate customer needs, provide timely guidance, and strengthen engagement before issues arise. Coordinate resources by identifying, updating, and organizing the necessary materials and support to ensure successful project execution. Work with professional services, technical support, and regional sales teams to ensure smooth onboarding of new customers. Regularly monitor customer health and communicate results with regional sales, support, and renewals teams. Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders. Work closely with customers on renewal during the Customer Journey for optimal retention. Create direct relationships with sales teams to drive expansions. Review client requests with technical support, product management, and regional sales teams and escalate as necessary. Schedule and conduct regular reviews with customers and communicate results. Develop, prepare, and nurture customers for advocacy. Be responsible for ongoing customer communication regarding introductions, announcements (e.g., upcoming features & products), and events such as user conferences and webinars. What You'll Bring BA/BS preferred or equivalent experience 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer Knowledge of privilege access management and cybersecurity best practices Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level Ability to understand high level technical aspects of products, provide business and technical solutions to help customers optimize use of solutions Competency with Salesforce and Customer Success Management platforms Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment Excellent verbal and written communication skills Bonus if you Have Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. Why work at Delinea? We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self-motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success Spirited - We bring energy and passion to everything we do Trust - We act with integrity and deliver on our commitments Respect - We listen, value different perspectives, and work as one team Ownership - We take initiative and follow through Nimble - We adapt quickly in a fast changing environment Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affimative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.

Role Title: Customer Success Manager (CSM) Team: Customer Experience Manager: Director of Customer Experience RACI Role: R on proactive account management, user training, and platform engagement; A on onboarding, account health, renewal success and adoption; C/I with Sales, Product, and Creative. Delegation Readiness Level: Target = Level 3 - 4 At Phyron AI, we are revolutionising the car buying experience with cutting-edge AI video solutions. Imagine personalised, immersive car tours that captivate potential buyers and drive dealerships towards record sales. We're conquering the global automotive software market (think 30 countries and counting!). We're not just building AI; we're building the future of auto retail. Role Purpose The Customer Success Manager (CSM) is the trusted guide for our clients post-sale. From onboarding and training through to adoption, engagement and renewal, the CSM ensures our customers unlock maximum value from Phyron's solutions. This role is all about relationships, results, and retention. You'll be on the front line with our clients, acting as their day-to-day contact and internal advocate. You'll partner closely with Sales, Creative, Product and Support to ensure that customer expectations are met, exceeded, and continuously evolving with their business needs. A requirement for this role is to speak English, French and Italian. (Spanish would be preferable too but not essential) Core Responsibilities Lead onboarding for new clients, ensuring timely, smooth, and high-quality activation Deliver proactive account management, ensuring clients are engaged, satisfied, and achieving their goals Drive feature adoption and usage through training, nudges and 1:1 support Monitor account health, usage, feedback, and satisfaction levels (CSAT/NPS) Own renewals and work cross-functionally to reduce churn risk Collaborate with the Product team to surface customer feedback and prioritise improvements Support campaign launches in collaboration with Creative and CX Track key metrics and report on account success regularly to internal stakeholders Skills & Experience Required 3+ years in a Customer Success, Account Management or Client Services role within a SaaS or tech environment Excellent communication and relationship-building skills Strong project management and organisational skills Comfortable working with product data, CRM tools (like Salesforce), and dashboards Able to manage multiple accounts with varying needs and priorities Proactive, curious, and empathetic with a customer-first mindset Short-Term Focus Build trusted relationships with key clients, especially new onboardings Identify gaps in onboarding flows and develop repeatable best practices Improve usage and engagement rates across a portfolio of strategic accounts Flag and resolve churn risks early Expected Impact Customers feel supported, confident and clear on how to use Phyron's platform to its full potential Retention and renewal rates increase due to improved customer outcomes Internal teams gain better visibility on client sentiment and feedback Reduced reactive support due to stronger onboarding and proactive management Behavioural & Leadership Competencies Customer obsessed - balances empathy with commercial awareness Highly accountable with a proactive mindset Strong communicator and listener Thrives in a fast-paced, scale-up environment Autonomy & Decision-Making Scope Expected Delegation Level: Level 3 - 4 Manages day-to-day customer interactions and success plans Escalates for high-risk renewals or strategic account issues Suggests improvements and iterates onboarding and engagement processes with CX and Product teams Here's what we have to offer: Growth: We're a rapidly growing company, and you'll have the opportunity to grow and develop your skills alongside us. Support: We're a supportive and collaborative team, and you'll have the resources and guidance you need to succeed. Development: We invest in your professional development with opportunities for training, mentorship, and career advancement. Impact: You'll get to work on cutting-edge AI projects with a team of brilliant minds, making a real difference. Rewards & Benefits: Enjoy competitive compensation, comprehensive benefits and generous paid time off, including a birthday day off! Work-Life Balance: We value your well-being and offer flexible work arrangements to help you achieve a healthy work-life balance.

Welcome to the video-first world From your everyday PowerPoint presentations to Hollywood movies AI will transform the way we create and consume content. Today people want to watch and listen not read both at home and at work. If you're reading this and nodding check out our brand video. Despite the clear preference for video communication and knowledge sharing in the business environment are still dominated by text largely because high-quality video production remains complex and challenging to scale until now. Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab our AI video communications platform simplifies the entire video production process making it easy for everyone regardless of skill level to create, collaborate and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1200 people say on G2. In 2023 we were one of 7 European companies to reach unicorn. February 2024 G2 named us as the fastest growing company. In 2025 we announced our series D total; we've raised over $330M in funding from top tier investors including NEA, Atlassian Ventures, WiL PSP Growth and existing investors such as Accel, Nvidia, Kleiner Perkins, GV, and top founders and operators including Stripe, Datadog, Miro, Webflow and Facebook. Customer Support Representative (CSR) As a Customer Support Representative (CSR) you will act as the frontline key person responsible for providing support and assistance to customers who have inquiries or issues with our product or services. The role Respond to customer inquiries via email, chat or social media in a timely and professional manner Provide accurate information and support to customers to resolve their issues Identify and escrow complex issues to Tier 2 support when necessary Collaborate with other teams such as technical support specialists, support product specialists and leadership to resolve customer issues Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce) Meet individual and team performance metrics (KPIs) such as first response times, first contact resolution rates and customer satisfaction Continuously improve your own product knowledge and remain up to date with our product, services and processes Provide constructive feedback to the business and leadership team to improve customer support processes and procedures About you High school diploma or equivalent; college or a degree in a related field is desirable but not essential At least 1 year experience within a technical support environment Excellent verbal and written communication skills Customer-oriented mindset with a strong desire to exceed customer expectations Ability to multitask and manage time effectively Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, HubSpot, Salesforce) Ability to work in a fast-paced and dynamic environment Ability to work independently and as part of a team Flexibility to work different shifts, bank holidays and weekends as and when required Success will be measured on Key Performance Indicators (KPIs) set within the support team which include but are not limited to Customer Satisfaction (CSAT & NPS), First Response Time, Service Level Agreement, Productivity Working Hours As we're a global company with global customers we need to ensure we're available to support 24/7. We're looking for someone who is happy doing shift work Monday-Sunday inclusive of bank holidays, any hours between 6am - 12am. The good stuff In addition to being a part of a great team working in a fun and innovative environment we offer: Flexible WFH Generous stock option plan Pension 25 days of annual leave + Bank holidays Fun culture with regular socials and company retreats Generous referral scheme Free office snacks and regular tasty lunches! Brand new MacBook WFH set up Required Experience IC Key Skills Electrical Engineering, SQL, Active Directory, VMware, OS, Windows, Trouble Shooting, Linux, SAN, Java, Technical Assistance, Setup, hardware, Technical Support, Software support Employment Type: Full Time Vacancy: 1

A tech company is seeking a Director of Revenue Operations based in Basingstoke or London. This critical leadership role involves designing revenue strategies, leading Salesforce transformations, and driving growth through optimized processes and systems. The ideal candidate will have 8-12+ years of experience in Revenue Operations or related fields, a strong background in B2B or SaaS environments, and proven skills in managing cross-functional stakeholders. Join a team focused on transforming urban mobility.

Customer Success Manager - North America Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. A remote role, this person can be based anywhere in North America. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross-Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem-solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and rapidly growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas Benefits package including Medical, Dental, Vision & Life Coverage Options Flexible Working Hours Unlimited PTO 12 paid Holidays 2 Paid Community Service Days Company paid STD and LTD 401K 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well Educational Reimbursement Opportunities Referral Bonus Program Access to an Employee Assistance Program (EAP) Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy There's more as well! Speak with us to find out all the details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.

Planet is a leading technology company transforming payments by putting customer experience first.We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.In recent years, we have experienced significant growth, expanding our services and global presence.With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. Role Overview This is a 100% new business sales role with primary focus on building strong relationships with decision makers in Retail, Hospitality and F&B segments, in particular merchants with strong international footfall. The goal is to secure new customers to our core suite of products and services (Gateway, Acquiring, DCC, Tax Free). The asset will work closely with the Sales Director, Key and Global Account Managers, Sales Support, Marketing, Product, Operations, Legal, GTM and wider teams to sell our solutions to these new customers and secure a high customer satisfaction.Work with supporting departments to resolve to a satisfactory standard. Work professionally, effectively and constructively to promote the company. The ideal candidate will drive new business acquisition across key growth regions including the UAE, Saudi Arabia, Bahrain, and Qatar Must have proven experience in new business B2B sales, preferably within retail, hospitality, F&B merchant acquiring or related service Industry.Must have previous sales experience to selling to operations/information technology/finance stakeholders and an understanding of retail, hospitality and F&B technology.Proven knowledge of current sales techniques and strong working knowledge of developing a sales pipeline and sales development plan. Knowledge of the UAE retail, hospitality and F&B industry or IT solutions within these sectors would be an advantageKnowledge of Card Acquiring, DCC, payment solutions, Tax Free, EPOS systems, e-commerce related dynamics, would be an advantage. Knowledge of the card schemes pricing models and experience of negotiating merchant acquiring agreements within the market.Knowledge of card scheme rules as they affect the sale of merchant acquiring services.Proven interpersonal and networking skills ideally in a similar sales environmentProven communication and team working skills Proven organizational, planning and sales preparation skills Working knowledge of CRM systems (Salesforce or similar) High proficiency in using tools (inc. PowerPoint, Excel, Word, Outlook) and other Corporate IT systemsExperience in a complex international matrix organization Passion for sales: Must have proven ability to architect and drive through sales in a fast-growing company. Interpersonal Skills: Must display integrity, reliability and strong interpersonal skills.Communication skills: These must be experienced and strong. Team work: Must be able to work with a dynamic sales team.Time Management: Must have proven time management skills and the ability to deliver to tight deadlines. Project Management: able to coordinate resources and departments, ensuring effective communications, clarity and alignment. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now. Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

The Sales team works to grow our customer base across all regions by understanding how visual content plays a part for our customers' businesses-and how our products and services can help them overcome challenges, elevate their message, and achieve their goals. The Senior Key Account Executive for the Luxury, Fashion & Entertainment sector is responsible for developing and strengthening strategic partnerships with leading global brands across luxury, fashion, beauty, lifestyle, and entertainment. You will manage a high-value portfolio of clients, with a primary focus on growing revenue through an existing targeted client base (80%), while also seeking out and developing new revenue streams (20%) through innovative commercial opportunities. This role requires a consultative mindset, becoming a trusted advisor for decision makers, marketing leaders, creative directors, and C-level stakeholders. Who You Are This role is integral to the growth of the Sport & Entertainment team, ensuring that key accounts receive the attention and strategic guidance needed to thrive. If you have a passion for driving revenue, managing key relationships, and delivering innovative solutions, we encourage you to apply. You are a dedicated Salesperson that is well organised, self-motivated and with a proven track record of success in delivering against targets. You will be able to demonstrate within your current role your expertise in developing client relationships and growing accounts to realise their full potential across multiple products. As an excellent communicator you will be able to engage and build rapport quickly with your all levels of clients and colleagues alike. By having the ability to flex your style you will fit yourself into the Getty Images team and job role seamlessly, at all times bringing confidence and trust to customer's, and being a positive influence with your colleagues. You are a Sales Executive with proven experience in the Luxury & Fashion segment, comfortable navigating premium environments and managing complex stakeholders and iconic brands. You approach sales strategically and consultatively, anticipating client needs and market trends while turning insights into tangible business opportunities. You have strong creative and cultural sensitivity toward fashion, aesthetics, editorial content, entertainment, and digital media. Highly organized, proactive, and target-driven, you excel at building strong, long-lasting relationships. Your Next Challenge Grow revenue within an existing portfolio of Luxury, Fashion & Entertainment accounts and building new revenue streams through strategic prospecting and opportunity development. Hunt for new revenue opportunities in Luxury, Fashion & Entertainment segment outside your existing portfolio. Conduct market intelligence activities to spot emerging trends, new players, and high-growth segments. Manage and negotiate renewals, up selling, and cross selling with global brands, luxury maisons, creative agencies, and media groups. Collaborate with internal teams (sales, creative, product, marketing, legal etc.) to craft tailored, high value strategic solutions. Deliver compelling presentations, creative pitches, workshops, and briefings during events, fashion weeks, festivals, and industry gatherings. Promote the full suite of products and services to create integrated solutions that deliver measurable value to clients. Navigate seamlessly across creative and executive environments, addressing complex topics and supporting client decision processes. Identify innovative and creative solutions to unlock new revenue opportunities. Manage the commercial pipeline, maintaining a healthy and balanced funnel. Deepen your expertise in the Luxury, Fashion & Entertainment sectors, their dynamics, competitors, and market language. Identify high potential revenue opportunities through market and customer profiling. Leverage cross functional relationships to get work done efficiently. Implement business strategy across the target segment, whether cross selling, upselling, discount management, successfully raising pricing, or bringing new, fee based products or features to market. Leverage all products and services to build new segment customer relationships and develop valuable revenue opportunities. Move strategically internally and externally to deal with broader issues and opportunities for the accounts. Find creative solutions and be proactive in finding revenue opportunities. Prioritise all activities to maintain a balanced pipeline of deals. Develop industry level knowledge across your account base. Meet required monthly Salesforce CRM KPIs. Upload a forecast (Outlook) that is +/-10% of what is delivered in the month. What You'll Need Strong sales and account management experience within premium industries, ideally in luxury, fashion, beauty or entertainment. Demonstrated success in growing revenue within an existing client base complemented by the ability to identify and develop new business opportunities. Proven capability to build and scale high value strategic relationships with global brands. Strong communication, negotiation, storytelling, and presentation skills. Excellent organizational abilities, with experience managing multiple high impact projects simultaneously. Solid forecasting, pipeline management, and closing skills. Strong understanding of marketing, communication, and digital trends within the luxury and fashion ecosystem. Ability to build effective cross functional relationships and lead collaborative initiatives to drive revenue results. Adaptability and flexibility in dynamic, creative, and highly competitive environments. Experience selling integrated, multi channel or multi product solutions. Demonstrated success in building new business revenue within existing accounts. Proficient knowledge of all MS Office tools. Experience in using Salesforce. Demonstrated closing and forecasting skills. Driven to succeed and competitive: circumvents barriers, consistently striving to exceed 100%. Fluency in Italian, both written and spoken required. Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our co-founders started Zip in 2020 to address this seemingly intractable problem with a purpose-built platform that provides a simple, consumer-grade user experience. Within just a few short years, Zip created the procurement orchestration category and developed the leading solution in this $50B+ TAM space. Today, leading companies like Instacart, Anthropic, Sephora, Discover, Reddit, and Lyft rely on Zip to manage billions of dollars in spend. We're a fast-growing team that helped scale category-defining companies like Airbnb, Meta, Salesforce, Databricks, Ramp, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role Zip is looking for a highly motivated, outgoing, and tech-savvy sales representative with strong business acumen to join our growing Business Development team. As a Business Development Representative, you will generate new business by prospecting outbound leads through cold outreach and work collaboratively across our sales organization to set high-value meetings. This is a highly strategic role that requires creativity, resilience, and the ability to partner effectively with an Account Executive to create new business opportunities. This is a fully in-office role supporting our EMEA team. Joining the Business Development team is an opportunity to fast-track your career in sales. Applicants should have a growth mindset and be excited to work collaboratively across the Revenue organization. You will learn consultative selling and hone in on our best-in-class outbound motion to execute our sales strategy. High performers in the BDR role will open up new opportunities for career growth within our rapidly growing organization. We're looking for a customer-focused, highly motivated, and driven individual with a desire to grow and advance in a career in sales. If you have a proactive and customer-first mentality with the passion to demonstrate Zip's commitment to our merchants, we'd love to talk to you! This is a fully in-office position while ramping. Once you start hitting your quota for 2 consecutive months, you can then move to being in office 4 days a week! You Will Partner closely with our VP of Sales and Account Executives to identify and source meetings that lead to pipeline and closed revenue Prospect across a high volume of accounts, with a keen eye on strategically prioritizing your time Become a market expert - researching and understanding our target industries and personas, and what makes them tick Build a point of view on how to help customers with their needs and the right qualifying questions to ask Be adaptable and flexible - as part of an early-stage hyper growth company, we are rapidly growing out our process but we want you to help shape our sales process Qualifications 6-12+ months or equivalent sales experience A consistent track record of meeting and exceeding goals Be a highly strategic thinker and problem solver with a solutions first and adaptable mindset Ability to work from our office off of Kings Cross station, 5 days a week. Opportunity to move to a hybrid schedule once hitting quota! Nice to Haves Experience with Salesforce, Outreach, ZoomInfo, ScratchPad, Gong, and/or SalesNavigator Tech experience or proven success in a fast-paced environment A strong passion for fintech is a plus Excellent written and verbal communication skills with a paramount focus on detail An ability to celebrate change and embrace accountability Within 2 weeks, you will Complete Zip's new hire training & onboarding program alongside other new Zip team members Gain a broader understanding of our products and how your role fits into the organization Partner with the Director of Business Development on key success metrics for your role and how you will measure against them Partner with the Director of Business Development to discuss your personal and professional goals Begin developing familiarity with our business, platform, and applications, as well as our company's key metrics Acclimate yourself with the day-to-day responsibilities of Zip's Business Development team by shadowing team members, listening to recorded customer calls, and working closely with our Account Executive team Within 1 month, you will Identify and contact prospective clients to build a pipeline through a variety of methods including, but not limited to cold-calling, emailing, social media outreach, and mass email campaigns Create a professional and engaging first impression with our prospects and customers Create, maintain and update our database of prospects with complete information and emails Thoroughly qualify all outbound opportunities and collaborate with Account Executives for a smooth and sophisticated customer experience Generate net new business through outbound prospecting Prioritize leads, research prospects and position relevant product features to solve business needs while strategically managing your time Manage follow-up with calls-to-action to consistently build a sales pipeline Within 2 months, you will Achieve department standards for activity that includes: Making a minimum number of quality outbound calls per day Scheduling a minimum number of new quality discovery calls per week Become a market expert by researching and understanding our target industries and personas Exceed activity and pipeline goals on a monthly basis Consistently reflect on your own skill and development gaps along with the Director of Business Development to identify personal and professional goals Become a mentor to new hires entering into the Business Development organization Become a key stakeholder in Zip's growth as we continue to scale our core business Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Role purpose To support the continued growth of the UK business we are creating a new position to manage and develop a portfolio of curator clients. The purpose of the role will be to become an expert on our Maestro platform, as well as to lead the relationship, commercial operations and success of existing or new partners curating on our platform. Role requirements Candidates must be able to demonstrate a detailed working knowledge of the Programmatic ecosystem, SPO, deal management and Curation Be commercially minded with the ability to build and manage successful relationships. You bring self awareness, high energy, intelligence as well as a positive outlook in your day to day. Provide proven examples of proactive sales achievement from programmatic deal creation and/ or curation. A clear and strong communicator. The ideal candidate will currently be in a programmatic data/ contextual and or curation sales/ new business role. A working knowledge of SSP, DSP and or Curation platforms Familiarity with how media agencies operate and a clear understanding of how to deliver successful programmatic media campaigns. Role specifics Managing a portfolio of Equativ's UK based Curation partners by supporting them to maximise the monetisation of their inventory whilst also closely partnering with them to implement strategic commercial initiatives and supporting them with troubleshooting. Working with internal and external client teams, the individual will be familiar with optimising, reporting and troubleshooting programmatic campaigns. Identify new business & initiate new partnership opportunities from clients across the data, supply & creative sectors. You will be required to negotiate and manage legal contracts, internally and externally. Work closely with the Managing Director, Head of Client Services, Head of Sales, Head of European Curation, Sales leadership, product, marketing and central teams to develop our curation offering and support the sales teams with collateral and enablement materials. Stay up-to-date with industry trends and emerging technologies in the programmatic advertising space. Represent Equativ at relevant industry events & networking at C-suite level. Familiar with using Salesforce for day to day reporting and account management tasks. About Equativ Equativ, a leading independent ad platform, brings scale and simplicity to digital advertising. Following its recent merger with Sharethrough and the acquisition of Kamino Retail, advertisers, media owners, and technology partners rely on Equativ's advanced SSP, curation, and retail media services and technology to achieve maximum business outcomes. With a focus on privacy-first programmatic video, CTV, and data-driven solutions, Equativ enables clients to activate across the digital ecosystem while protecting consumer privacy. The company's global expertise is also backed by a team of over 750 employees across 19 countries. Equativ has been awarded the label and is proud to be among the best companies in the ChooseMyCompany ranking, recognized for its flexible working environment. Come and lead the charge with us in building a transparent ecosystem based on quality! Equal Employment Opportunity Equativ is an equal opportunity employer. Equal access to employment, services, and programs are available to everyone, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require reasonable accommodation throughout the application and/or interview process, please contact the recruitment team at

Senior Bid & Commercial Manager Job Description and Person Specification Reports To: Director of Sales & Strategy - Defence Department: Defence Line Management Responsibility Yes - Contract Management function Hours of work Full-Time Background Analox is a well established global leader in the research, development and manufacturing of complex gas sensing products and systems. Our equipment is used across a diverse range of markets and applications such as submarines, space, beverage and deep sea diving. We have 116 people across our two sites in North Yorkshire, UK and California, USA, and are currently pursuing expansion plans into France. Analox is known for its positive and supportive work environment that values teamwork, innovation, and collaboration. We are a world leading provider of gas monitoring solutions, providing employees with an opportunity to work on cutting edge technology in ever-changing environments and make an impact in growing industries. We truly believe that our people are what makes Analox great. We invest heavily in employee training and development and provide opportunities for career advancement, helping team members to excel and thrive in their chosen path. Analox has a diverse and talented team of employees who work together to drive success, providing a dynamic and collaborative work environment, if you would like to be a part of this please look at our current vacancies below. Overall Purpose of the Role This is a senior, high-impact role combining strategic bid leadership, contract negotiation, and commercial management in a regulated, defence-focused environment. You will own the end-to-end bid lifecycle for major opportunities - from qualification to submission - while also supporting contractual negotiations, risk analysis, and customer engagement. You will work closely with senior stakeholders, engineering, legal, finance, and programme delivery teams to ensure commercial success and compliance. Main Responsibilities Bid Management Lead and coordinate the development of complex, high-value bids (e.g. MoD, NATO, defence primes). Leading a bid team to deliver cost effective winning bids, to achieve a 75% win rate. Define winning bid strategies in collaboration with cross-functional stakeholders. Produce and oversee the development of high-quality, compliant, and compelling bid documentation, for on time submission. Run gate reviews (e.g. bid/no-bid, solution, pricing, red team). Ensure adherence to bid governance frameworks. Maintain and develop a bid library for reusable content and continuous improvement. Commercial & Contract Management Support or lead negotiation of customer contracts (including terms & conditions, pricing, SLAs). Manage contractual risks and obligations across the lifecycle of customer projects. Advise internal stakeholders on commercial issues, including compliance with DEFCONs, ITAR, DSPCR, etc. Ensure flow-down of contractual requirements to subcontractors and suppliers. Responsible for Contract Review and Contract compliance in collaboration with internal cross functional teams. Stakeholder Engagement & Strategy Build strong relationships with senior internal stakeholders, Defence clients and strategic partners. identifying opportunities that align to Analox's strategic direction and capabilities. Work with internal stakeholders to prepare the organisation for the compliant delivery of Contracts. Act as a key interface between the business and customer commercial/procurement functions. Provide commercial input into strategic decision making, pricing, and programme execution. Lead input to the Defence Business Unit's pipeline, forecasts and revenue targets. Analyse win/loss outcomes and provide insights to improve future bid performance. Governance & Continuous Improvement Champion continuous improvement in bid and commercial processes. Support the development of standard templates, playbooks, and best practices. Line management responsibility for the Contract Management team, mentor and develop junior bid or commercial staff as the function scales. General Responsibilities: To support other company departments as and when required to enable the company to achieve its objectives. Personal training and development to complement Analox's objectives. Maintaining awareness of the company Quality, Health and Safety and Environmental policies and procedures. Understand the importance of the customer in everything we do and carry out all duties in this role in line with Analox Customer Service Policy. An ongoing personal commitment to continuous performance improvement and personal development is required of all Analox employees to enable the company to achieve its mission and to continue to build on its tradition of excellence. All candidates must be able to obtain a Security Clearance. The job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder. All staff are expected to actively participate in annual reviews and set objectives/goals in conjunction with their manager. Performance will be monitored against set objectives/goals. EHS Health and Safety Proactively promote a culture of safety by taking ownership and encouraging others to do the same. Lead by example by consistently adhering to and championing safety practices and policies. Support 5S initiatives and maintain high housekeeping standards. Participate in safety audits, incident investigations, and root cause analyses as needed to ensure a safe and organized work environment. Equality and Diversity Analox is committed to an Equal Opportunities Policy which affirms that all staff should be afforded equality of treatment and opportunity in employment irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All staff are required to observe this policy in their behaviour to other employees and service users. Values Analox Values: Teamwork, Commitment to Excellence, Customer Focus, Pride, Integrity, and Boldness, are at the heart of everything we do, guiding how we work together, innovate, and serve our customers. Person Specification Job Title Person Specification Specify detailed requirements for each criteria under 'Essential' or 'Desirable' as appropriate. Please specify how criteria will be identified (I = Interview, A = Application and R = Reference Asmt= Assessment). If you have a disability and have any special requirements that impact on your ability to meet any of the essential criteria please contact a member of the HR team. Education/ Knowledge and Qualifications Bachelors Degree (or equivalent) in a relevant field such as; Business, Law/ Commercial Law, Engineering, Procurement/ Supply chain management, Project Management. Familiarity with Salesforce or other CRM/tender tracking tools. Understanding of gas detection or submarine life-support systems (advantageous but not essential). Association of Proposal Management Professionals (APMP) Practitioner / Professional Certification. APMP Certification - A Skills, & Abilities Exceptional project management skills with the ability to manage multiple deadlines. Excellent written and verbal communication skills, including technical and persuasive writing. Strong understanding of government/defence procurement (e.g. DEFCONs, ITAR, SSRO, DSPCR). Excellent commercial awareness, risk management capability and attention to detail. Strong stakeholder engagement and influencing skills, including experience working with MoD or major defence primes. Familiarity with contract law and legal frameworks. Evidence of managing multiple bids to different deadlines (A). Strong attention to detail and compliance (no disqualified bids due to admin errors). (I) Experience reviewing, negotiating, or managing contracts - ideally MOD/DEFCONs, ITAR, or export-controlled contracts. (A) Understands risk , liability , payment terms , and SLAs in a contract context. (I, R) Can flag and manage contractual obligations post-award . (I) Minimum 5+ years' experience in bid management , contract negotiation , or commercial roles within a defence, aerospace, or complex engineering environment. Proven experience leading end-to-end bids for projects >£1M. Experience with international defence tenders (e.g. NATO, foreign MODs). Experience with cost models, pricing strategy, and financial analysis. Has led or significantly contributed to end-to-end tender processes (e.g. MOD, international defence organisations, large B2B tenders). (A) Experience with public sector procurement (e.g. Defence Contract Online, Find a Tender, NATO, or equivalent). (A) Familiarity with bid lifecycle stages : Bid/No-Bid, strategy, compliance, writing, submission, clarification, and debrief. (I, R?) International experience - Y/N (A) Personal Attributes Strategic thinker with a proactive, hands on approach. Strong attention to detail with the ability to manage competing priorities. . click apply for full job details

Vice President, Business Development, European Structured Credit page is loaded Vice President, Business Development, European Structured Creditlocations: Londontime type: Full timeposted on: Posted 8 Days Agojob requisition id: REQ-051973As a member of the European Business Development team in London, the Vice President will further develop our European structured credit and middle market corporate ratings business. A measure of success for this role will be the expansion of relationships with asset managers, issuers, arrangers, and direct lenders, ultimately increasing market demand for Morningstar DBRS ratings. The ideal candidate will understand public and private credit markets, ranging from direct lending to CLOs and fund debt issuance. This role reports to the Managing Director of Business Development for European Structured Finance and is based in our London office. Job Responsibilities Expand ratings coverage and grow revenues in structured credit, fund finance and private credit sectors Proven track record of building and maintaining relationships with public and private European capital market participants Monitor key metrics and communicate results as appropriate to senior executives Identify opportunities for new product development Work across internal groups including finance, marketing, and customer services as necessary Coordinate with marketing team on promotion of DBRS Morningstar at industry conferences Qualifications 7-10 years of experience at an asset manager, bank or rating agency University degree in a related field Solid understanding of debt capital markets instruments, structured finance market dynamics and credit rating agencies Strong client service and communication skills (written and verbal) Excellent negotiation skills Ability to multi-task and work independently Team player with demonstrated ability to meet deadlines and work in a fast-paced environment Proficient skill with Salesforce, Microsoft Outlook, Excel, PowerPoint and WordMorningstar DBRS is a leading provider of independent rating services and opinions for corporate and sovereign entities, financial institutions, and project and structured finance instruments globally. Rating more than 4,000 issuers and 60,000 securities, it is one of the top four credit rating agencies in the world. Morningstar DBRS empowers investor success by bringing more transparency and a much-needed diversity of opinion in the credit rating industry. Our approach and size allow us to be nimble enough to respond to customers' needs in their local markets, but large enough to provide the necessary expertise and resources they require. Market innovators choose to work with us because of our agility, tech-forward approach, and exceptional customer service. Morningstar DBRS is the next generation of credit ratings.If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker.Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we've found that we're at our best when we're purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.R07\_DBRSRtgsLtdUK DBRS Ratings Limited - UK Legal Entity How to Apply for a Job at Morningstar Step 1 When you find a position you're interested in, click the 'Apply' button. Please fill out this form completely, attaching your resume and cover letter in the approved format. Read the job requirements carefully and make sure to attach writing or design samples as required. Applicants must submit their resume and other information through our corporate website to be considered for a job at Morningstar. No phone calls, please. Step 2 You will receive an email notification to confirm that we've received your application. Step 3 If you are called in for an interview, a representative from Morningstar will contact you to set up a date, time, and location. Be prepared for a rigorous interview process. To make sure you're a good fit for Morningstar and we're a good fit for you, we'll schedule time for you to meet with multiple staff members at all levels of the company. Expect to return for multiple interviews as part of the process. A representative from Morningstar will contact you with the results of your interview-either with a job offer or to let you know our plans for the position. Applicants With Disabilities Who Need Accommodation Morningstar is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 -3900 or email and let us know the nature of your request and your contact information.Please note: We only accept calls from applicants who need accommodation related to a disability. Please, no calls with unrelated questions or requests. Please be sure to include the title and location of the open position you're interested in when you leave a message. US Applicants: Morningstar is an E-Verify program participant. Learn more: This Organization Participates in E-Verify (English) - This Organization Participates in E-Verify (Spanish) - Right to Work (English) - Right to Work (Spanish) - EEO is the Law: Pay Transparency Notice:Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions-including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters-without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.

TDS Gift Cards is a leading platform solution for global Prepaid/Gift Card processing, distribution and program management. TDS is contracted to manage programs for Airbnb, Uber, Netflix, DoorDash, eBay, Meta and many others. TDS provides its digital partners turnkey solutions for monetizing and growing their revenue and brand via prepaid cards, pincode and digital solution programs through a digital commerce solution and major retailers and digital distributors across the globe. TDS develops unique prepaid card products and delivers them to consumers through a worldwide network of leading retailers and alternative distribution partners across 50+ countries. Headquartered in New York, NY, TDS has additional teams across the US, Mexico, Brazil, Australia, France, Japan, and the UK. The TDS culture and business has been built upon an entrepreneurial drive and created by experienced leaders and a team of people that thrive in a fast-paced, dynamic, creative and energetic environment. TDS is looking to complement this team with a Director, Global Business Development as described below. The Director, Business Development will identify opportunities and pitch TDS solutions to potential companies, primarily digital native brands, with the goal of providing them with any TDS suite of services that align with each prospect's needs. Key Responsibilities: Develop a solid understanding of the 6 primary TDS industry leading solutions (Global Processing, Global Issuance, Global Distribution, Global Hosted eCommerce, Global Growth Management, and our B2B Content Solution) Own the business development process. Identify potential new TDS partners from the continually evolving user acquisition marketing and payments models Manage prospect outreach and relationship cultivation Deliver sales presentations that educate prospective clients and partners on TDS's value proposition, roadmap, and partnership opportunities Determine a negotiation strategy and potential terms Act as the primary point of contact for all follow-up questions and negotiations Track all details leveraging the TDS CRM tool, Salesforce Identify global B2B partnership opportunities Partner with TDS leadership on the end stage of the business development process. Finalize and approve terms Request and traffic a long form partnership agreement in partnership with TDS legal. Review counter-proposals to the business terms and provide recommendations to TDS leadership Develop a 3 year sales forecast and provide to TDS finance team Provide cross-functional updates to the internal TDS stakeholders as needed (Ops, Legal, Finance) Manage and maintain TDS presentation materials as needed to effectively present TDS solutions. Meet regularly with the head of global TDS Client Strategy team as needed to discuss international BD opportunities by market Partner with TDS Marketing team to develop a marketing strategy (Paid Search, Original Content, Website Content, LinkedIn Outreach), with the goal of driving in-bound leads. Use a combination of creative and traditional sales tactics to secure qualified leads and exceed annual BD targets. Deliver BD presentations to prospective clients in-person when possible to enhance overall relationship Maintain alignment with any TDS sub-contractor partnerships (Processors, Issuers, etc) Be the face of TDS by attending and participating in industry events in order to build relationships, generate prospects, maintain expertise in the gift card industry, and establish yourself as an industry expert Identify opportunities to leverage the TDS platform to create new business opportunities Ongoing, recommend enhancements or additional solutions for the TDS platform to enhance overall TDS corporate development efforts Ensure that sales tactics align with the values, goals, and resources of our business Job Qualifications: 5+ years of gift card industry experience with 5+ years of business development, sales or marketing experience preferred Demonstrated track record of success in selling a suite of services to high-profile brands Self-motivated with a willingness to drive to identify and pursue new leads Proven ability to sell in both lead-driven and account-based sales methods, and navigate potential client organizations to connect with the decision maker or product owner Sales skills including written and oral communication, deal negotiation, analytical proficiency, self-motivation, flexibility, and creativity Remote position, travel up to 50% required 4 year college degree preferred About Ziff Davis Shopping Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and ecommerce brands. Our domestic brands include TDS Gift Cards, RetailMeNot, TechBargains and more. We also run VoucherCodes, one of the leading discount code brands in the UK. About Ziff Davis Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals - Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security. Ziff Davis Shopping offers competitive salaries in addition to robust, health and wellness-focused benefits. We are committed to work-life balance with paid time off when you need it. At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards. If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Ziff Davis Shopping is the place for you. Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive.