Bennett and Game have the pleasure of exclusively representing a long-established, multi-disciplinary property consultancy with over 100 years of heritage and a strong reputation for delivering high-quality professional advice across Sussex and the South East. The firm employs over 30 experienced professionals and provides a comprehensive range of property services, including residential and commercial property management, commercial agency (sales, lettings and acquisitions), valuations and lease advisory (RICS Red Book valuations, rent reviews, lease renewals, lease extensions, enfranchisement, expert witness and arbitration), as well as a full suite of building surveying services covering maintenance, defect analysis, dilapidations, party wall matters and contract administration. This is an exciting opportunity for an experienced Chartered Building Surveyor to take on a senior leadership position and establish a Building Surveying division within a respected consultancy. The successful candidate will be responsible for growing and shaping the team, developing new business, and maintaining a strong hands-on presence in project delivery. This position offers genuine long-term progression, with a clear pathway to Director or Partner level for a commercially minded and ambitious professional. Head of Building Surveying Salary & Benefits: Salary £60k - £75k (DOE) Discretionary bonus 25 days annual leave Hybrid working Pension Benefits and package to be discussed at interview in more detail Head of Building Surveying Job Overview: Lead, develop and grow the Building Surveying function within the consultancy Deliver a range of professional and project-related Building Surveying services Manage and mentor junior staff at varying stages of their careers Support APC progression and technical development of the team Prepare and manage fee proposals, budgets and client relationships Develop new business opportunities and maintain key client accounts Contribute to the consultancy's wider business strategy and profitability Head of Building Surveying Job Requirements: MRICS qualified with extensive Building Surveying experience Proven track record delivering professional services including dilapidations, defect diagnosis, acquisition surveys and contract administration Demonstrable experience managing projects within commercial property Strong business development capability with a client-focused approach Previous leadership or mentoring experience desirable Full UK driving licence Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Mar 03, 2026
Full time
Bennett and Game have the pleasure of exclusively representing a long-established, multi-disciplinary property consultancy with over 100 years of heritage and a strong reputation for delivering high-quality professional advice across Sussex and the South East. The firm employs over 30 experienced professionals and provides a comprehensive range of property services, including residential and commercial property management, commercial agency (sales, lettings and acquisitions), valuations and lease advisory (RICS Red Book valuations, rent reviews, lease renewals, lease extensions, enfranchisement, expert witness and arbitration), as well as a full suite of building surveying services covering maintenance, defect analysis, dilapidations, party wall matters and contract administration. This is an exciting opportunity for an experienced Chartered Building Surveyor to take on a senior leadership position and establish a Building Surveying division within a respected consultancy. The successful candidate will be responsible for growing and shaping the team, developing new business, and maintaining a strong hands-on presence in project delivery. This position offers genuine long-term progression, with a clear pathway to Director or Partner level for a commercially minded and ambitious professional. Head of Building Surveying Salary & Benefits: Salary £60k - £75k (DOE) Discretionary bonus 25 days annual leave Hybrid working Pension Benefits and package to be discussed at interview in more detail Head of Building Surveying Job Overview: Lead, develop and grow the Building Surveying function within the consultancy Deliver a range of professional and project-related Building Surveying services Manage and mentor junior staff at varying stages of their careers Support APC progression and technical development of the team Prepare and manage fee proposals, budgets and client relationships Develop new business opportunities and maintain key client accounts Contribute to the consultancy's wider business strategy and profitability Head of Building Surveying Job Requirements: MRICS qualified with extensive Building Surveying experience Proven track record delivering professional services including dilapidations, defect diagnosis, acquisition surveys and contract administration Demonstrable experience managing projects within commercial property Strong business development capability with a client-focused approach Previous leadership or mentoring experience desirable Full UK driving licence Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Ready to take your block management career to the next level? Next Chapter Talent is proud to partner with a highly respected, privately owned property investment company in their search for a Block Manager. This is a standout opportunity for someone seeking more autonomy, stronger relationships, and real progression within a boutique, non-corporate setting. You'll be responsible for a diverse and sensibly sized portfolio of residential blocks in Prime Central London - including high-spec new builds, period conversions, and purpose-built estates - all within easy reach of the company's London base. This is a hands-on, relationship-driven role where you'll be trusted to deliver an exceptional standard of property management while building meaningful connections with residents and Directors. What Makes This Opportunity Different? Autonomy and Flexibility: Manage your portfolio your way, with trust and support from a small, close-knit team. Real Connection: Spend time on-site, build rapport with residents, and make a tangible impact. Diverse, High-End Portfolio: Enjoy variety in your day-to-day - no two sites are the same. Supportive Culture: Your voice matters, and your growth is a priority. Full Handover: You'll receive a thorough onboarding with guidance to ensure a smooth transition. Key Responsibilities: Oversee day-to-day operations across a well-maintained Central London portfolio Act as the key point of contact for leaseholders, residents, and Directors Ensure all properties meet compliance, health & safety, and building standards Manage major works projects from planning through to completion Conduct regular site inspections, coordinate contractors, and resolve maintenance issues Prepare budgets, monitor service charge expenditure, and provide accurate reporting What You'll Bring: 3+ years of experience in residential block management Suitably qualified - ATPI status is a requirement Strong relationship-building skills with a resident-first mindset A confident, proactive approach to managing RTMs/RMCs and stakeholder expectations Experience and compliance confident handling high rise blocks, major works and long-term maintenance plans Organised, solutions-focused, and passionate about high-quality service delivery What's On Offer: Competitive salary: £40,000 - £50,000 Generous holiday allowance Funded support for industry qualifications A clear path for career development and internal progression Friendly, professional working culture focused on people & process If you're an experienced Block Manager looking for a fresh opportunity where you can grow, be trusted, and have a real impact - this could be the place for you. Please note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. To learn more about this opportunity , please reach out to Zara Benson at Next Chapter Talent. Next Chapter Talent is a boutique, founder-led property recruitment consultancy who specialise in placing exceptional talent across the UK. If you're considering a new challenge or are recruiting for your team, please get in touch.
Mar 03, 2026
Full time
Ready to take your block management career to the next level? Next Chapter Talent is proud to partner with a highly respected, privately owned property investment company in their search for a Block Manager. This is a standout opportunity for someone seeking more autonomy, stronger relationships, and real progression within a boutique, non-corporate setting. You'll be responsible for a diverse and sensibly sized portfolio of residential blocks in Prime Central London - including high-spec new builds, period conversions, and purpose-built estates - all within easy reach of the company's London base. This is a hands-on, relationship-driven role where you'll be trusted to deliver an exceptional standard of property management while building meaningful connections with residents and Directors. What Makes This Opportunity Different? Autonomy and Flexibility: Manage your portfolio your way, with trust and support from a small, close-knit team. Real Connection: Spend time on-site, build rapport with residents, and make a tangible impact. Diverse, High-End Portfolio: Enjoy variety in your day-to-day - no two sites are the same. Supportive Culture: Your voice matters, and your growth is a priority. Full Handover: You'll receive a thorough onboarding with guidance to ensure a smooth transition. Key Responsibilities: Oversee day-to-day operations across a well-maintained Central London portfolio Act as the key point of contact for leaseholders, residents, and Directors Ensure all properties meet compliance, health & safety, and building standards Manage major works projects from planning through to completion Conduct regular site inspections, coordinate contractors, and resolve maintenance issues Prepare budgets, monitor service charge expenditure, and provide accurate reporting What You'll Bring: 3+ years of experience in residential block management Suitably qualified - ATPI status is a requirement Strong relationship-building skills with a resident-first mindset A confident, proactive approach to managing RTMs/RMCs and stakeholder expectations Experience and compliance confident handling high rise blocks, major works and long-term maintenance plans Organised, solutions-focused, and passionate about high-quality service delivery What's On Offer: Competitive salary: £40,000 - £50,000 Generous holiday allowance Funded support for industry qualifications A clear path for career development and internal progression Friendly, professional working culture focused on people & process If you're an experienced Block Manager looking for a fresh opportunity where you can grow, be trusted, and have a real impact - this could be the place for you. Please note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. To learn more about this opportunity , please reach out to Zara Benson at Next Chapter Talent. Next Chapter Talent is a boutique, founder-led property recruitment consultancy who specialise in placing exceptional talent across the UK. If you're considering a new challenge or are recruiting for your team, please get in touch.
Pensions Manager Position Description At CGI, you'll play a pivotal role in shaping how we support and protect the long-term financial wellbeing of our people. As Pensions Manager, you'll take the lead on our UK and Ireland pension arrangements, ensuring strong outcomes, regulatory excellence and sustainable future provision. You'll work at the heart of a global organisation recognised for trust, innovation and impact, where your expertise directly influences business decisions and employee confidence. At CGI, you'll be empowered to take ownership, encouraged to think creatively, and supported by a collaborative, people-centred culture that values expertise and integrity. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Your future duties and responsibilities As part of the Total Compensation Team sitting within Human Resources, reporting directly to the Director, Total Compensation, you will be responsible for our UK & Ireland pension arrangements, including contract-based DC Schemes (c7,500 CGI Partners) legacy DB Schemes (c3,000 CGI Partners), and will also play a role in the maintaining oversight of our pension arrangements in Australia. You will also act as Chairman and Secretary of the DC Governance Committee, advise the business on strategic legacy DB issues and work in collaboration with the Trustee to ensure efficient governance of the legacy DB scheme. This is a hands-on role, so you will support the day-to-day operation of current schemes, while also supporting the overall strategy development and other related projects. In addition to this you will also: • Provide general subject matter expertise on pension matters to local HR and business leaders in response to specific pension matters, including the support for new business bids • Maintain oversight of pension processes for the defined contribution plans operated by CGI, recommending or implementing changes where required, and dealing with escalated issues • Chair and coordinate the defined contribution governance committee, ensuring the effectiveness of the group in reviewing the overall performance of investment options and scheme providers • Close involvement with Trust based DB schemes, acting as the interface between the Trustee and the Company • Undertake a key role in supporting the Chair of Pension Trustees and the Trustee board for the defined benefit pension schemes • Liaise with pension administrators and other external advisors and internal stakeholders to facilitate the ongoing management of schemes, and to help to ensure legal and regulatory compliance • Provide input to pensions strategy for CGI UK for both defined benefit and defined contribution plans Required qualifications to be successful in this role We are seeking someone who has a high attention to detail, is highly motivated, independent and well-organised to join our team. This role requires a deep expertise in current and historic pension legislation and a proven track record of good pension governance. • Proven experience in a Pension management role either in consultancy or in-house, irrespective of industry, with knowledge of the mechanics and technical requirements of DB & DC pension arrangements. • Bachelor degree in a related field, or equivalent combination of education and experience • Sound knowledge of pensions' legislation and governance • Experience in dealing with fair deal is an asset • High quality scheme secretariat services with trustee-facing experience Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Mar 03, 2026
Full time
Pensions Manager Position Description At CGI, you'll play a pivotal role in shaping how we support and protect the long-term financial wellbeing of our people. As Pensions Manager, you'll take the lead on our UK and Ireland pension arrangements, ensuring strong outcomes, regulatory excellence and sustainable future provision. You'll work at the heart of a global organisation recognised for trust, innovation and impact, where your expertise directly influences business decisions and employee confidence. At CGI, you'll be empowered to take ownership, encouraged to think creatively, and supported by a collaborative, people-centred culture that values expertise and integrity. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Your future duties and responsibilities As part of the Total Compensation Team sitting within Human Resources, reporting directly to the Director, Total Compensation, you will be responsible for our UK & Ireland pension arrangements, including contract-based DC Schemes (c7,500 CGI Partners) legacy DB Schemes (c3,000 CGI Partners), and will also play a role in the maintaining oversight of our pension arrangements in Australia. You will also act as Chairman and Secretary of the DC Governance Committee, advise the business on strategic legacy DB issues and work in collaboration with the Trustee to ensure efficient governance of the legacy DB scheme. This is a hands-on role, so you will support the day-to-day operation of current schemes, while also supporting the overall strategy development and other related projects. In addition to this you will also: • Provide general subject matter expertise on pension matters to local HR and business leaders in response to specific pension matters, including the support for new business bids • Maintain oversight of pension processes for the defined contribution plans operated by CGI, recommending or implementing changes where required, and dealing with escalated issues • Chair and coordinate the defined contribution governance committee, ensuring the effectiveness of the group in reviewing the overall performance of investment options and scheme providers • Close involvement with Trust based DB schemes, acting as the interface between the Trustee and the Company • Undertake a key role in supporting the Chair of Pension Trustees and the Trustee board for the defined benefit pension schemes • Liaise with pension administrators and other external advisors and internal stakeholders to facilitate the ongoing management of schemes, and to help to ensure legal and regulatory compliance • Provide input to pensions strategy for CGI UK for both defined benefit and defined contribution plans Required qualifications to be successful in this role We are seeking someone who has a high attention to detail, is highly motivated, independent and well-organised to join our team. This role requires a deep expertise in current and historic pension legislation and a proven track record of good pension governance. • Proven experience in a Pension management role either in consultancy or in-house, irrespective of industry, with knowledge of the mechanics and technical requirements of DB & DC pension arrangements. • Bachelor degree in a related field, or equivalent combination of education and experience • Sound knowledge of pensions' legislation and governance • Experience in dealing with fair deal is an asset • High quality scheme secretariat services with trustee-facing experience Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
A highly regarded independent construction consultancy based in Central London is seeking an accomplished Associate Quantity Surveyor to join their leadership team. With a strong reputation for delivering residential, commercial and mixed-use developments across London and the South East, this practice provides strategic cost management and commercial advisory services to a diverse client portfolio. This is a senior, client-facing consultancy position, offering an experienced Associate Quantity Surveyor the opportunity to lead major schemes, manage key client relationships and contribute to the ongoing growth of the London office. The Associate Quantity Surveyor Role The successful Associate Quantity Surveyor will take overall responsibility for multiple high-value projects, overseeing both pre- and post-contract stages. As an Associate Quantity Surveyor , you will provide commercial leadership, ensuring robust cost control, accurate reporting and proactive risk management from feasibility through to final account. In addition to project delivery, the Associate Quantity Surveyor will support business development activities, mentor senior and junior team members, and play a key role in shaping internal processes and standards. This Associate Quantity Surveyor role offers genuine influence within a well-established and ambitious consultancy environment. Associate Quantity Surveyor - Key Responsibilities Lead cost planning, budgeting and financial management across multiple projects Oversee procurement strategies, tender processes and contract negotiations Manage valuations, cost reporting and final account agreements Administer contracts, primarily under JCT forms Provide strategic commercial advice to clients and stakeholders Support team leadership, mentoring and resource management Contribute to business development and client relationship growth Associate Quantity Surveyor - Candidate Requirements Minimum 8+ years' Quantity Surveying experience within consultancy environments Proven track record delivering complex residential, commercial or mixed-use schemes Strong pre- and post-contract expertise Excellent knowledge of JCT forms of contract RICS accredited degree in Quantity Surveying or related discipline MRICS essential (FRICS desirable) Strong leadership, commercial acumen and client-facing skills In Return Salary of 80,000 - 90,000 (depending on experience) 25 days annual leave + bank holidays Flexible and hybrid working arrangements Pension scheme and professional membership support Clear pathway towards Director level Collaborative and professional working environment If you are a Quantity Surveyor considering your career opportunities, then please contact Dan McEvoy at Brandon James. (phone number removed) Reference 21483 Quantity Surveyor / Project Manager / Project Management / Employers Agent / Surveying / Construction / Building Surveyor / MRICS / MICOB / MAPM / FRICS / Contract Administration / Associate Director / Construction Consultancy
Mar 03, 2026
Full time
A highly regarded independent construction consultancy based in Central London is seeking an accomplished Associate Quantity Surveyor to join their leadership team. With a strong reputation for delivering residential, commercial and mixed-use developments across London and the South East, this practice provides strategic cost management and commercial advisory services to a diverse client portfolio. This is a senior, client-facing consultancy position, offering an experienced Associate Quantity Surveyor the opportunity to lead major schemes, manage key client relationships and contribute to the ongoing growth of the London office. The Associate Quantity Surveyor Role The successful Associate Quantity Surveyor will take overall responsibility for multiple high-value projects, overseeing both pre- and post-contract stages. As an Associate Quantity Surveyor , you will provide commercial leadership, ensuring robust cost control, accurate reporting and proactive risk management from feasibility through to final account. In addition to project delivery, the Associate Quantity Surveyor will support business development activities, mentor senior and junior team members, and play a key role in shaping internal processes and standards. This Associate Quantity Surveyor role offers genuine influence within a well-established and ambitious consultancy environment. Associate Quantity Surveyor - Key Responsibilities Lead cost planning, budgeting and financial management across multiple projects Oversee procurement strategies, tender processes and contract negotiations Manage valuations, cost reporting and final account agreements Administer contracts, primarily under JCT forms Provide strategic commercial advice to clients and stakeholders Support team leadership, mentoring and resource management Contribute to business development and client relationship growth Associate Quantity Surveyor - Candidate Requirements Minimum 8+ years' Quantity Surveying experience within consultancy environments Proven track record delivering complex residential, commercial or mixed-use schemes Strong pre- and post-contract expertise Excellent knowledge of JCT forms of contract RICS accredited degree in Quantity Surveying or related discipline MRICS essential (FRICS desirable) Strong leadership, commercial acumen and client-facing skills In Return Salary of 80,000 - 90,000 (depending on experience) 25 days annual leave + bank holidays Flexible and hybrid working arrangements Pension scheme and professional membership support Clear pathway towards Director level Collaborative and professional working environment If you are a Quantity Surveyor considering your career opportunities, then please contact Dan McEvoy at Brandon James. (phone number removed) Reference 21483 Quantity Surveyor / Project Manager / Project Management / Employers Agent / Surveying / Construction / Building Surveyor / MRICS / MICOB / MAPM / FRICS / Contract Administration / Associate Director / Construction Consultancy
Pensions Manager Position Description At CGI, you'll play a pivotal role in shaping how we support and protect the long-term financial wellbeing of our people. As Pensions Manager based in either Reading, Leatherhead or London, you'll take the lead on our UK and Ireland pension arrangements, ensuring strong outcomes, regulatory excellence and sustainable future provision. You'll work at the heart of a global organisation recognised for trust, innovation and impact, where your expertise directly influences business decisions and employee confidence. At CGI, you'll be empowered to take ownership, encouraged to think creatively, and supported by a collaborative, people-centred culture that values expertise and integrity. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Your future duties and responsibilities As part of the Total Compensation Team sitting within Human Resources, reporting directly to the Director, Total Compensation, you will be responsible for our UK & Ireland pension arrangements, including contract-based DC Schemes (c7,500 CGI Partners) legacy DB Schemes (c3,000 CGI Partners), and will also play a role in the maintaining oversight of our pension arrangements in Australia. You will also act as Chairman and Secretary of the DC Governance Committee, advise the business on strategic legacy DB issues and work in collaboration with the Trustee to ensure efficient governance of the legacy DB scheme. This is a hands-on role, so you will support the day-to-day operation of current schemes, while also supporting the overall strategy development and other related projects. In addition to this you will also: • Provide general subject matter expertise on pension matters to local HR and business leaders in response to specific pension matters, including the support for new business bids • Maintain oversight of pension processes for the defined contribution plans operated by CGI, recommending or implementing changes where required, and dealing with escalated issues • Chair and coordinate the defined contribution governance committee, ensuring the effectiveness of the group in reviewing the overall performance of investment options and scheme providers • Close involvement with Trust based DB schemes, acting as the interface between the Trustee and the Company • Undertake a key role in supporting the Chair of Pension Trustees and the Trustee board for the defined benefit pension schemes • Liaise with pension administrators and other external advisors and internal stakeholders to facilitate the ongoing management of schemes, and to help to ensure legal and regulatory compliance • Provide input to pensions strategy for CGI UK for both defined benefit and defined contribution plans Required qualifications to be successful in this role We are seeking someone who has a high attention to detail, is highly motivated, independent and well-organised to join our team. This role requires a deep expertise in current and historic pension legislation and a proven track record of good pension governance. • Proven experience in a Pension management role either in consultancy or in-house, irrespective of industry, with knowledge of the mechanics and technical requirements of DB & DC pension arrangements. • Bachelor degree in a related field, or equivalent combination of education and experience • Sound knowledge of pensions' legislation and governance • Experience in dealing with fair deal is an asset • High quality scheme secretariat services with trustee-facing experience Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Mar 03, 2026
Full time
Pensions Manager Position Description At CGI, you'll play a pivotal role in shaping how we support and protect the long-term financial wellbeing of our people. As Pensions Manager based in either Reading, Leatherhead or London, you'll take the lead on our UK and Ireland pension arrangements, ensuring strong outcomes, regulatory excellence and sustainable future provision. You'll work at the heart of a global organisation recognised for trust, innovation and impact, where your expertise directly influences business decisions and employee confidence. At CGI, you'll be empowered to take ownership, encouraged to think creatively, and supported by a collaborative, people-centred culture that values expertise and integrity. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Your future duties and responsibilities As part of the Total Compensation Team sitting within Human Resources, reporting directly to the Director, Total Compensation, you will be responsible for our UK & Ireland pension arrangements, including contract-based DC Schemes (c7,500 CGI Partners) legacy DB Schemes (c3,000 CGI Partners), and will also play a role in the maintaining oversight of our pension arrangements in Australia. You will also act as Chairman and Secretary of the DC Governance Committee, advise the business on strategic legacy DB issues and work in collaboration with the Trustee to ensure efficient governance of the legacy DB scheme. This is a hands-on role, so you will support the day-to-day operation of current schemes, while also supporting the overall strategy development and other related projects. In addition to this you will also: • Provide general subject matter expertise on pension matters to local HR and business leaders in response to specific pension matters, including the support for new business bids • Maintain oversight of pension processes for the defined contribution plans operated by CGI, recommending or implementing changes where required, and dealing with escalated issues • Chair and coordinate the defined contribution governance committee, ensuring the effectiveness of the group in reviewing the overall performance of investment options and scheme providers • Close involvement with Trust based DB schemes, acting as the interface between the Trustee and the Company • Undertake a key role in supporting the Chair of Pension Trustees and the Trustee board for the defined benefit pension schemes • Liaise with pension administrators and other external advisors and internal stakeholders to facilitate the ongoing management of schemes, and to help to ensure legal and regulatory compliance • Provide input to pensions strategy for CGI UK for both defined benefit and defined contribution plans Required qualifications to be successful in this role We are seeking someone who has a high attention to detail, is highly motivated, independent and well-organised to join our team. This role requires a deep expertise in current and historic pension legislation and a proven track record of good pension governance. • Proven experience in a Pension management role either in consultancy or in-house, irrespective of industry, with knowledge of the mechanics and technical requirements of DB & DC pension arrangements. • Bachelor degree in a related field, or equivalent combination of education and experience • Sound knowledge of pensions' legislation and governance • Experience in dealing with fair deal is an asset • High quality scheme secretariat services with trustee-facing experience Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
A progressive and highly regarded building consultancy in Central London is looking to appoint a skilled Project Quantity Surveyor to strengthen their expanding cost management team. Operating across commercial, residential, mixed-use and public sector developments, this practice has built a strong reputation for delivering technically complex schemes across London and the South East. This opportunity would suit a confident Project Quantity Surveyor seeking greater project ownership within a consultancy environment that values professional development and client relationships. The Project Quantity Surveyor Role The appointed Project Quantity Surveyor will take responsibility for managing projects through all stages, from early cost advice and procurement strategy to contract administration and final account agreement. As a Project Quantity Surveyor , you will act as a key commercial contact for clients, ensuring accurate reporting, proactive risk management and effective cost control throughout the lifecycle of each scheme. Working alongside experienced senior professionals, the Project Quantity Surveyor will gain exposure to high-value London developments while benefiting from a clear progression route to Senior level. Project Quantity Surveyor - Key Responsibilities Develop and maintain detailed cost plans and budget forecasts Manage tender processes and provide procurement advice Prepare interim valuations and oversee financial reporting Administer contracts, primarily JCT forms Manage variations, change control and final account negotiations Provide commercial input at design and pre-construction stages Maintain strong client and stakeholder relationships Project Quantity Surveyor - Candidate Requirements 4-6 years' experience as a Quantity Surveyor, ideally within consultancy Track record of delivering commercial, residential or mixed-use schemes Strong understanding of pre- and post-contract responsibilities Sound knowledge of JCT contracts Degree qualified in Quantity Surveying or similar (RICS accredited) MRICS achieved or actively working towards chartership Professional, client-focused and commercially astute In Return 50,000 - 60,000 salary (dependent on experience) 25 days holiday plus bank holidays Hybrid and flexible working arrangements Pension contribution and professional membership support Structured career progression and ongoing CPD Collaborative and supportive team culture If you are a Quantity Surveyor considering your career opportunities, then please contact Dan McEvoy at Brandon James. (phone number removed) Reference 21481 Quantity Surveyor / Project Manager / Project Management / Employers Agent / Surveying / Construction / Building Surveyor / MRICS / MICOB / MAPM / FRICS / Contract Administration / Associate Director / Construction Consultancy
Mar 03, 2026
Full time
A progressive and highly regarded building consultancy in Central London is looking to appoint a skilled Project Quantity Surveyor to strengthen their expanding cost management team. Operating across commercial, residential, mixed-use and public sector developments, this practice has built a strong reputation for delivering technically complex schemes across London and the South East. This opportunity would suit a confident Project Quantity Surveyor seeking greater project ownership within a consultancy environment that values professional development and client relationships. The Project Quantity Surveyor Role The appointed Project Quantity Surveyor will take responsibility for managing projects through all stages, from early cost advice and procurement strategy to contract administration and final account agreement. As a Project Quantity Surveyor , you will act as a key commercial contact for clients, ensuring accurate reporting, proactive risk management and effective cost control throughout the lifecycle of each scheme. Working alongside experienced senior professionals, the Project Quantity Surveyor will gain exposure to high-value London developments while benefiting from a clear progression route to Senior level. Project Quantity Surveyor - Key Responsibilities Develop and maintain detailed cost plans and budget forecasts Manage tender processes and provide procurement advice Prepare interim valuations and oversee financial reporting Administer contracts, primarily JCT forms Manage variations, change control and final account negotiations Provide commercial input at design and pre-construction stages Maintain strong client and stakeholder relationships Project Quantity Surveyor - Candidate Requirements 4-6 years' experience as a Quantity Surveyor, ideally within consultancy Track record of delivering commercial, residential or mixed-use schemes Strong understanding of pre- and post-contract responsibilities Sound knowledge of JCT contracts Degree qualified in Quantity Surveying or similar (RICS accredited) MRICS achieved or actively working towards chartership Professional, client-focused and commercially astute In Return 50,000 - 60,000 salary (dependent on experience) 25 days holiday plus bank holidays Hybrid and flexible working arrangements Pension contribution and professional membership support Structured career progression and ongoing CPD Collaborative and supportive team culture If you are a Quantity Surveyor considering your career opportunities, then please contact Dan McEvoy at Brandon James. (phone number removed) Reference 21481 Quantity Surveyor / Project Manager / Project Management / Employers Agent / Surveying / Construction / Building Surveyor / MRICS / MICOB / MAPM / FRICS / Contract Administration / Associate Director / Construction Consultancy
Pensions Manager Position Description At CGI, you'll play a pivotal role in shaping how we support and protect the long-term financial wellbeing of our people. As Pensions Manager, you'll take the lead on our UK and Ireland pension arrangements, ensuring strong outcomes, regulatory excellence and sustainable future provision. You'll work at the heart of a global organisation recognised for trust, innovation and impact, where your expertise directly influences business decisions and employee confidence. At CGI, you'll be empowered to take ownership, encouraged to think creatively, and supported by a collaborative, people-centred culture that values expertise and integrity. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Your future duties and responsibilities As part of the Total Compensation Team sitting within Human Resources, reporting directly to the Director, Total Compensation, you will be responsible for our UK & Ireland pension arrangements, including contract-based DC Schemes (c7,500 CGI Partners) legacy DB Schemes (c3,000 CGI Partners), and will also play a role in the maintaining oversight of our pension arrangements in Australia. You will also act as Chairman and Secretary of the DC Governance Committee, advise the business on strategic legacy DB issues and work in collaboration with the Trustee to ensure efficient governance of the legacy DB scheme. This is a hands-on role, so you will support the day-to-day operation of current schemes, while also supporting the overall strategy development and other related projects. In addition to this you will also: • Provide general subject matter expertise on pension matters to local HR and business leaders in response to specific pension matters, including the support for new business bids • Maintain oversight of pension processes for the defined contribution plans operated by CGI, recommending or implementing changes where required, and dealing with escalated issues • Chair and coordinate the defined contribution governance committee, ensuring the effectiveness of the group in reviewing the overall performance of investment options and scheme providers • Close involvement with Trust based DB schemes, acting as the interface between the Trustee and the Company • Undertake a key role in supporting the Chair of Pension Trustees and the Trustee board for the defined benefit pension schemes • Liaise with pension administrators and other external advisors and internal stakeholders to facilitate the ongoing management of schemes, and to help to ensure legal and regulatory compliance • Provide input to pensions strategy for CGI UK for both defined benefit and defined contribution plans Required qualifications to be successful in this role We are seeking someone who has a high attention to detail, is highly motivated, independent and well-organised to join our team. This role requires a deep expertise in current and historic pension legislation and a proven track record of good pension governance. • Proven experience in a Pension management role either in consultancy or in-house, irrespective of industry, with knowledge of the mechanics and technical requirements of DB & DC pension arrangements. • Bachelor degree in a related field, or equivalent combination of education and experience • Sound knowledge of pensions' legislation and governance • Experience in dealing with fair deal is an asset • High quality scheme secretariat services with trustee-facing experience Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Mar 03, 2026
Full time
Pensions Manager Position Description At CGI, you'll play a pivotal role in shaping how we support and protect the long-term financial wellbeing of our people. As Pensions Manager, you'll take the lead on our UK and Ireland pension arrangements, ensuring strong outcomes, regulatory excellence and sustainable future provision. You'll work at the heart of a global organisation recognised for trust, innovation and impact, where your expertise directly influences business decisions and employee confidence. At CGI, you'll be empowered to take ownership, encouraged to think creatively, and supported by a collaborative, people-centred culture that values expertise and integrity. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Your future duties and responsibilities As part of the Total Compensation Team sitting within Human Resources, reporting directly to the Director, Total Compensation, you will be responsible for our UK & Ireland pension arrangements, including contract-based DC Schemes (c7,500 CGI Partners) legacy DB Schemes (c3,000 CGI Partners), and will also play a role in the maintaining oversight of our pension arrangements in Australia. You will also act as Chairman and Secretary of the DC Governance Committee, advise the business on strategic legacy DB issues and work in collaboration with the Trustee to ensure efficient governance of the legacy DB scheme. This is a hands-on role, so you will support the day-to-day operation of current schemes, while also supporting the overall strategy development and other related projects. In addition to this you will also: • Provide general subject matter expertise on pension matters to local HR and business leaders in response to specific pension matters, including the support for new business bids • Maintain oversight of pension processes for the defined contribution plans operated by CGI, recommending or implementing changes where required, and dealing with escalated issues • Chair and coordinate the defined contribution governance committee, ensuring the effectiveness of the group in reviewing the overall performance of investment options and scheme providers • Close involvement with Trust based DB schemes, acting as the interface between the Trustee and the Company • Undertake a key role in supporting the Chair of Pension Trustees and the Trustee board for the defined benefit pension schemes • Liaise with pension administrators and other external advisors and internal stakeholders to facilitate the ongoing management of schemes, and to help to ensure legal and regulatory compliance • Provide input to pensions strategy for CGI UK for both defined benefit and defined contribution plans Required qualifications to be successful in this role We are seeking someone who has a high attention to detail, is highly motivated, independent and well-organised to join our team. This role requires a deep expertise in current and historic pension legislation and a proven track record of good pension governance. • Proven experience in a Pension management role either in consultancy or in-house, irrespective of industry, with knowledge of the mechanics and technical requirements of DB & DC pension arrangements. • Bachelor degree in a related field, or equivalent combination of education and experience • Sound knowledge of pensions' legislation and governance • Experience in dealing with fair deal is an asset • High quality scheme secretariat services with trustee-facing experience Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Director, Risk & Regulatory Advisory Financial Services Forensic and Litigation Consulting FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you'll work side by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact? About The Role The Financial Services team at FTI Consulting supports financial institutions, regulators, governments and enforcement agencies across the full spectrum of financial regulation. Our service offerings include regulatory and business change programmes; governance and conduct matters; risk and regulatory advice; risk management frameworks; disputes and investigations; and remediation programmes. We work alongside our multi disciplinary colleagues who are located in every major financial centre around the globe, enabling us to tackle any challenge our clients face. Our experts are industry and technology experts, former policy makers, regulators and economists, and forensic and communications specialists. As a Director in the Financial Services team, you will be a client facing professional, involved in projects and business development activities from the outset. What You'll Do Project delivery: You will work as a core member of the delivery team for client projects, this includes the ability to work independently and to lead a team. Each project will be different, typically involving understanding and analysing issues, project management, stakeholder engagement, document reviews, client interviews, process walk throughs, developing solutions and drafting reports. Sales: Lead and support in business development activities, such as attending client sales meetings (often as part of a bid team), drafting proposals for potential engagements and drafting presentations for introductory pitch meetings. Additionally, we would expect Directors to utilise and develop their own network of industry contacts to generate sales opportunities. Team building: Act as a leader in the team and support consultants and senior consultants in their career development. Additionally, you will be encouraged to build internal and external relationships, contributing to an open, collaborative working environment and to the identification and delivery of cross service line engagements. Thought Leadership: Directors play a crucial role in building the brand of FTI Consulting and the Financial Services team by developing and contributing to interesting and thought provoking collateral, and by designing, organising and participating in industry events. You may also be required to travel as part of project delivery. We are committed to developing our professionals to have outstanding consultancy skills and a strong technical understanding of regulatory matters. How You'll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on the job learning, self guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. What You Will Need to Succeed Strong written and verbal communications skills. Ability to work with high levels of autonomy and as part of a large team. Ability to manage multiple stakeholders, including senior management / managing body. Ability to manage projects and deliver in a timely manner, across multiple tasks and projects whilst maintaining high quality standards. The Director should have experience in and the ability to demonstrate a strong understanding and working knowledge of the following areas: Ability to interpret and advise stakeholders (including non UK based clients) on the UK regulatory perimeter in the financial services sector, in particular, the UK Financial Conduct Authority, FSMA and the financial crime regulation including POCA and MLR. Comprehensive understanding of the requirements under the FCA Handbook (in particular, COBS, SYSC and PROD), consumer duty, Senior Managers & Certification Regime, MiFID II / MiFIR (as adopted in the UK) and market abuse legislation. Practical and pragmatic approach and understanding of the role of risk and compliance functions in financial institutions. Proven practical experience with the design, development, implementation, embedding and maintenance of risk management and compliance frameworks. The includes remediation programmes, compliance policies, procedures, governance structures, gap analysis, training materials, on going monitoring plans, assurance work and management information requirements. Experience with or strong understanding of FCA authorisation applications, FSMA section 165 requests and section 166 skilled person reviews. Experience in interpreting and advising on regulatory developments, change and in response to new business / business change. Experience with large scale and complex projects. Degree level or equivalent experience. Several years of experience working in the financial services sector and advising on UK financial services regulation, either within a regulated institution, regulatory body, consultancy or legal profession. Preferred Qualifications Strong broad awareness of compliance requirements globally; experience/exposure to EU and US regulation is desirable but not essential (e.g. ESMA, SEC, CFTC etc.). Our goal is to support the wellbeing of you and your families - physically, emotionally, and financially. We offer market competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements. About FTI Consulting FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 7,900 employees located in 32 countries and territories. Our broad and diverse bench of award winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.7 billion in revenues during fiscal year 2024. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Additional Information Job Family/Level: Op Level 4 - Sr Director
Mar 03, 2026
Full time
Director, Risk & Regulatory Advisory Financial Services Forensic and Litigation Consulting FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you'll work side by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact? About The Role The Financial Services team at FTI Consulting supports financial institutions, regulators, governments and enforcement agencies across the full spectrum of financial regulation. Our service offerings include regulatory and business change programmes; governance and conduct matters; risk and regulatory advice; risk management frameworks; disputes and investigations; and remediation programmes. We work alongside our multi disciplinary colleagues who are located in every major financial centre around the globe, enabling us to tackle any challenge our clients face. Our experts are industry and technology experts, former policy makers, regulators and economists, and forensic and communications specialists. As a Director in the Financial Services team, you will be a client facing professional, involved in projects and business development activities from the outset. What You'll Do Project delivery: You will work as a core member of the delivery team for client projects, this includes the ability to work independently and to lead a team. Each project will be different, typically involving understanding and analysing issues, project management, stakeholder engagement, document reviews, client interviews, process walk throughs, developing solutions and drafting reports. Sales: Lead and support in business development activities, such as attending client sales meetings (often as part of a bid team), drafting proposals for potential engagements and drafting presentations for introductory pitch meetings. Additionally, we would expect Directors to utilise and develop their own network of industry contacts to generate sales opportunities. Team building: Act as a leader in the team and support consultants and senior consultants in their career development. Additionally, you will be encouraged to build internal and external relationships, contributing to an open, collaborative working environment and to the identification and delivery of cross service line engagements. Thought Leadership: Directors play a crucial role in building the brand of FTI Consulting and the Financial Services team by developing and contributing to interesting and thought provoking collateral, and by designing, organising and participating in industry events. You may also be required to travel as part of project delivery. We are committed to developing our professionals to have outstanding consultancy skills and a strong technical understanding of regulatory matters. How You'll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on the job learning, self guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. What You Will Need to Succeed Strong written and verbal communications skills. Ability to work with high levels of autonomy and as part of a large team. Ability to manage multiple stakeholders, including senior management / managing body. Ability to manage projects and deliver in a timely manner, across multiple tasks and projects whilst maintaining high quality standards. The Director should have experience in and the ability to demonstrate a strong understanding and working knowledge of the following areas: Ability to interpret and advise stakeholders (including non UK based clients) on the UK regulatory perimeter in the financial services sector, in particular, the UK Financial Conduct Authority, FSMA and the financial crime regulation including POCA and MLR. Comprehensive understanding of the requirements under the FCA Handbook (in particular, COBS, SYSC and PROD), consumer duty, Senior Managers & Certification Regime, MiFID II / MiFIR (as adopted in the UK) and market abuse legislation. Practical and pragmatic approach and understanding of the role of risk and compliance functions in financial institutions. Proven practical experience with the design, development, implementation, embedding and maintenance of risk management and compliance frameworks. The includes remediation programmes, compliance policies, procedures, governance structures, gap analysis, training materials, on going monitoring plans, assurance work and management information requirements. Experience with or strong understanding of FCA authorisation applications, FSMA section 165 requests and section 166 skilled person reviews. Experience in interpreting and advising on regulatory developments, change and in response to new business / business change. Experience with large scale and complex projects. Degree level or equivalent experience. Several years of experience working in the financial services sector and advising on UK financial services regulation, either within a regulated institution, regulatory body, consultancy or legal profession. Preferred Qualifications Strong broad awareness of compliance requirements globally; experience/exposure to EU and US regulation is desirable but not essential (e.g. ESMA, SEC, CFTC etc.). Our goal is to support the wellbeing of you and your families - physically, emotionally, and financially. We offer market competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements. About FTI Consulting FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 7,900 employees located in 32 countries and territories. Our broad and diverse bench of award winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.7 billion in revenues during fiscal year 2024. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Additional Information Job Family/Level: Op Level 4 - Sr Director
Job Title: Managing Director - Corporate Tax Business Function: Corporate Finance - Tax Job Status: Permanent Location: London Reporting to: Senior Managing Director - Corporate Tax About Tax Advisory at FTI: We are an independent expert led tax practice that sits within the Corporate Finance practice of FTI Consulting. We provide corporate business tax advisory services to leading private equity and infrastructure fund houses, FTSE 100/listed groups, international funds and major corporations across a broad suite of tax services and technical specialisms. We have definitive expertise across many areas of tax and take pride in taking a pragmatic and commercial approach to advising clients. Our senior management team members are leaders in their field, and includes tax, accounting, legal, valuations, and technology experts, and economists. About the Role: We are seeking an experienced proactive and market facing Managing Director in our Tax Advisory practice, based in London, with a specific focus on Corporate Taxes (both advisory and compliance / reporting engagements). The purpose of the role is to help lead and develop our Corporate Tax team, be responsible for and manage a portfolio of large & complex clients and work closely with our other tax specialist teams across a variety of tax advisory and transaction projects. Our clients are a mix of both International and Domestic businesses, with a large and/or complex UK footprint, but typically with little or no in-house UK tax expertise, therefore requiring full tax support from the FTI tax team, often working closely with or as part of the in-house finance team. Our engagements are typically anchored around the provision of corporate tax compliance and reporting support, but will also involve group tax planning & reorganisations, tax advice on financing, M&A transaction support, cross-border tax advisory, tax risk management (such as SAO) and dealing with HMRC. We often lead the relationships and planning on our clients and will manage the support from our other tax specialist colleagues such as Transfer Pricing, Capital Allowances, R&D, Real Estate, VAT, Employment Taxes and Share Schemes. Our clients operate across a wide range of industries and sectors. Currently, about a third of our portfolio are Real Estate clients and the role may involve working closely with our RE Transactions team to provide post-transaction ongoing tax advisory and compliance support to those clients. Key Responsibilities Help lead and develop the Corporate Tax team and be part of the wider Tax Senior Leadership Manage and develop large client relationships Lead on delivery of Corporate Tax projects and engagements working closely with other tax specialist teams to provide full support on client relationships Ongoing participation in business development and seeking new client and project opportunities, utilising existing and new contacts Actively keep up to date on specialist technical matters, contributing to thought leadership material as required Appropriately manage risk and financials across your client portfolio Provide leadership, coaching and training to junior staff Education and Qualifications Qualified to a degree level (2.1) or equivalent, ideally in a finance or numerical related subject At least 10 years PQE Experience, Skills and Competencies Demonstrable background in helping to lead and build a team within a large accounting / tax consultancy firm Proven experience in managing and developing the ongoing relationships and delivery of work across a portfolio of large and complex clients Track record of building and developing relationships with numerous stakeholders (internally and externally to the firm) and to manage such relationships Client focussed and commercially aware Ability to solve problems creatively and pragmatically and willing to proactively suggest ideas and work with others Strong analytical skills and an eye for detail Personable and able to integrate with a team and interact with colleagues of all grades Excellent communicator in a range of different forums (written and verbal) Benefits Our goal is to support the wellbeing of you and your families-physically, emotionally, and financially. We offermarket competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements. About FTI Consulting FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 8,300 employees located in 34 countries and territories. Our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.49 billion in revenues during fiscal year 2023. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Additional Information Job Family/Level: Op Level 5 - Managing Dir
Mar 03, 2026
Full time
Job Title: Managing Director - Corporate Tax Business Function: Corporate Finance - Tax Job Status: Permanent Location: London Reporting to: Senior Managing Director - Corporate Tax About Tax Advisory at FTI: We are an independent expert led tax practice that sits within the Corporate Finance practice of FTI Consulting. We provide corporate business tax advisory services to leading private equity and infrastructure fund houses, FTSE 100/listed groups, international funds and major corporations across a broad suite of tax services and technical specialisms. We have definitive expertise across many areas of tax and take pride in taking a pragmatic and commercial approach to advising clients. Our senior management team members are leaders in their field, and includes tax, accounting, legal, valuations, and technology experts, and economists. About the Role: We are seeking an experienced proactive and market facing Managing Director in our Tax Advisory practice, based in London, with a specific focus on Corporate Taxes (both advisory and compliance / reporting engagements). The purpose of the role is to help lead and develop our Corporate Tax team, be responsible for and manage a portfolio of large & complex clients and work closely with our other tax specialist teams across a variety of tax advisory and transaction projects. Our clients are a mix of both International and Domestic businesses, with a large and/or complex UK footprint, but typically with little or no in-house UK tax expertise, therefore requiring full tax support from the FTI tax team, often working closely with or as part of the in-house finance team. Our engagements are typically anchored around the provision of corporate tax compliance and reporting support, but will also involve group tax planning & reorganisations, tax advice on financing, M&A transaction support, cross-border tax advisory, tax risk management (such as SAO) and dealing with HMRC. We often lead the relationships and planning on our clients and will manage the support from our other tax specialist colleagues such as Transfer Pricing, Capital Allowances, R&D, Real Estate, VAT, Employment Taxes and Share Schemes. Our clients operate across a wide range of industries and sectors. Currently, about a third of our portfolio are Real Estate clients and the role may involve working closely with our RE Transactions team to provide post-transaction ongoing tax advisory and compliance support to those clients. Key Responsibilities Help lead and develop the Corporate Tax team and be part of the wider Tax Senior Leadership Manage and develop large client relationships Lead on delivery of Corporate Tax projects and engagements working closely with other tax specialist teams to provide full support on client relationships Ongoing participation in business development and seeking new client and project opportunities, utilising existing and new contacts Actively keep up to date on specialist technical matters, contributing to thought leadership material as required Appropriately manage risk and financials across your client portfolio Provide leadership, coaching and training to junior staff Education and Qualifications Qualified to a degree level (2.1) or equivalent, ideally in a finance or numerical related subject At least 10 years PQE Experience, Skills and Competencies Demonstrable background in helping to lead and build a team within a large accounting / tax consultancy firm Proven experience in managing and developing the ongoing relationships and delivery of work across a portfolio of large and complex clients Track record of building and developing relationships with numerous stakeholders (internally and externally to the firm) and to manage such relationships Client focussed and commercially aware Ability to solve problems creatively and pragmatically and willing to proactively suggest ideas and work with others Strong analytical skills and an eye for detail Personable and able to integrate with a team and interact with colleagues of all grades Excellent communicator in a range of different forums (written and verbal) Benefits Our goal is to support the wellbeing of you and your families-physically, emotionally, and financially. We offermarket competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements. About FTI Consulting FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 8,300 employees located in 34 countries and territories. Our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.49 billion in revenues during fiscal year 2023. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Additional Information Job Family/Level: Op Level 5 - Managing Dir
Job type: Permanent, full-time (with flexible working options available) Job location: Edinburgh (Hybrid) Direct reports: None We are seeking a Principal Consultant with significant Financial Services experience to lead the design and delivery of complex technology- and AI-enabled client engagements focused on improving processes and customer experiences. This is not about incremental improvement or building faster horses - it's about helping our clients engage with the art of the possible, guiding them through the policy, process, business, and technology changes needed to realise genuine commercial impact. This is a senior, client-facing role suited to someone with 8+ years' experience in consulting or impact-led transformation. You must be comfortable operating with senior stakeholders, shaping solutions, and taking accountability for both delivery and commercial outcomes. As Principal Consultant, you will play a key role in bridging user and business needs with implementable technology capabilities (including data, automation, and AI), coordinating delivery across internal teams - including human-centred designers - and multiple external technology partners. The role combines advisory, delivery leadership, and commercial responsibility. This role is based in our Edinburgh office, with an expectation of regular in-office presence to support collaboration with colleagues and clients. Key responsibilities Client & Stakeholder Management Build and maintain trusted relationships with senior client stakeholders (Director / VP / C-suite level). Act as primary point of contact for clients, owning day-to-day engagement management and senior-level escalations. Lead workshops and stakeholder discussions to understand client challenges, strategic objectives, and regulatory constraints. Help clients see beyond current-state limitations to engage with what's genuinely possible with available technology. Provide clear, confident advice and challenge clients constructively to achieve better outcomes. Lead the definition and design of the business target-state that reimagine how work gets done - not just optimise existing processes. Help clients understand the art of the possible, translating existing and emerging technology capabilities into practical opportunities for their business. Work closely with human-centred designers and client subject matter experts to fundamentally rethink customer and colleague experiences. Navigate and shape end-to-end change across policy, process, organisation, and technology. Build compelling business cases that articulate genuine commercial impact, including (but not limited to) efficiency savings. Develop target operating models, roadmaps, and delivery plans that connect vision to value realisation. Delivery Leadership Plan, manage, and oversee end-to-end delivery, ensuring scope, time, cost, quality, and risk objectives are met. Coordinate and integrate the work of multiple technology vendors alongside internal design and delivery teams. Guide clients through the interconnected policy, process, and technology changes required to realise benefits. Take accountability for delivery outcomes across multiple workstreams and delivery teams. Establish and maintain effective delivery governance, reporting, and controls. Proactively identify delivery risks and issues, driving mitigation and resolution. Lead technology- and AI-enabled delivery teams, ensuring solutions are implemented responsibly and effectively whilst prioritising business outcomes. Take commercial accountability for client engagements, including budget ownership, forecasting, and margin management. Develop and manage engagement financial plans, ensuring delivery remains within agreed commercial parameters. Monitor financial performance throughout the engagement lifecycle and proactively manage risks to revenue, cost, and margin. Work closely with finance and leadership teams to provide accurate financial reporting and forward-looking forecasts. Manage contract scope, change control, and commercial discussions with clients and delivery partners. Lead, mentor, and manage teams of consultants, including both permanent staff and contractors. Set clear objectives, expectations, and delivery standards for team members. Support the development, coaching, and performance management of junior consultants Foster a collaborative, inclusive, and high-performance team culture. Manage and coordinate multiple third-party technology vendors across concurrent workstreams. Ensure effective collaboration between internal human-centred design teams and external technology partners. Hold partners accountable for delivery commitments, outcomes, and quality standards. Manage commercial and delivery relationships to ensure successful project outcomes. Business Development & Account Growth Support and, where appropriate, lead proposal development, bids, and responses to client opportunities. Identify and shape opportunities for follow-on work and account growth within existing clients. Work with account leads and leadership to develop account strategies and long term growth plans. Contribute to compelling value propositions, solution approaches, and pricing models. Build and maintain strong internal and external networks to support business development. Apply deep knowledge of Financial Services domains (e.g. banking, insurance, wealth, capital markets, payments, or regulatory change). Understand FS regulatory environments, risk, compliance, and governance requirements. Use industry knowledge to provide informed, pragmatic advice and shape credible delivery approaches. Who we're looking for Required experience & skills 8+ years' professional experience in consulting, advisory, or technology enabled organisations. Prior consulting experience, ideally within a Big 4 consultancy. Significant experience delivering projects within the Financial Services sector. Proven ability to help clients think beyond incremental improvement to genuine transformation. Experience designing and delivering systemic solutions that span policy, process, organisational, and technology change. Demonstrated ability to coordinate multiple technology vendors and integrate their work with internal delivery teams. Strong experience planning and managing project delivery across multi-disciplinary teams, including human-centred designers. Proven experience managing senior stakeholders and executive level clients. Experience leading and managing teams of consultants, including contractors. Strong commercial acumen, including budget ownership, forecasting, and margin management. Solid understanding of modern technology, data, automation, and AI as enablers of fundamental business change. Excellent communication, facilitation, and presentation skills. Experience delivering large scale transformation, digital, or regulatory programmes in Financial Services or with Private Equity. Exposure to agile, waterfall, or hybrid delivery methodologies. Experience working on AI, data, cloud, or automation led initiatives. Experience contributing to sales, proposals, or account growth activities. What we offer Edinburgh based with flexible working Office on Edinburgh's prettiest and most Instagrammed street Company pension scheme Death in service cover Private medical insurance Electric Vehicle scheme Annual Team Trip Loads of lovely snacks (both healthy and indulgent) when you're in the office Be sure to tell us a little about yourself, why you want to work at Nile, and the type of challenges you're passionate about. Like a cover letter, but a little less formal. We promise to get back to you. (P.S. No recruiters, please.) We encourage applications from a variety of backgrounds, ethnicities, religions, ages, gender identities, sexual orientations and all abilities. Nile cares deeply about building a better business that supports equality and diversity; not just because it's the right thing to do, but because it makes us stronger. A quick note on eligibility: we aren't able to provide visa sponsorship for this role, so you'll need to have the right to work in the UK to apply.
Mar 02, 2026
Full time
Job type: Permanent, full-time (with flexible working options available) Job location: Edinburgh (Hybrid) Direct reports: None We are seeking a Principal Consultant with significant Financial Services experience to lead the design and delivery of complex technology- and AI-enabled client engagements focused on improving processes and customer experiences. This is not about incremental improvement or building faster horses - it's about helping our clients engage with the art of the possible, guiding them through the policy, process, business, and technology changes needed to realise genuine commercial impact. This is a senior, client-facing role suited to someone with 8+ years' experience in consulting or impact-led transformation. You must be comfortable operating with senior stakeholders, shaping solutions, and taking accountability for both delivery and commercial outcomes. As Principal Consultant, you will play a key role in bridging user and business needs with implementable technology capabilities (including data, automation, and AI), coordinating delivery across internal teams - including human-centred designers - and multiple external technology partners. The role combines advisory, delivery leadership, and commercial responsibility. This role is based in our Edinburgh office, with an expectation of regular in-office presence to support collaboration with colleagues and clients. Key responsibilities Client & Stakeholder Management Build and maintain trusted relationships with senior client stakeholders (Director / VP / C-suite level). Act as primary point of contact for clients, owning day-to-day engagement management and senior-level escalations. Lead workshops and stakeholder discussions to understand client challenges, strategic objectives, and regulatory constraints. Help clients see beyond current-state limitations to engage with what's genuinely possible with available technology. Provide clear, confident advice and challenge clients constructively to achieve better outcomes. Lead the definition and design of the business target-state that reimagine how work gets done - not just optimise existing processes. Help clients understand the art of the possible, translating existing and emerging technology capabilities into practical opportunities for their business. Work closely with human-centred designers and client subject matter experts to fundamentally rethink customer and colleague experiences. Navigate and shape end-to-end change across policy, process, organisation, and technology. Build compelling business cases that articulate genuine commercial impact, including (but not limited to) efficiency savings. Develop target operating models, roadmaps, and delivery plans that connect vision to value realisation. Delivery Leadership Plan, manage, and oversee end-to-end delivery, ensuring scope, time, cost, quality, and risk objectives are met. Coordinate and integrate the work of multiple technology vendors alongside internal design and delivery teams. Guide clients through the interconnected policy, process, and technology changes required to realise benefits. Take accountability for delivery outcomes across multiple workstreams and delivery teams. Establish and maintain effective delivery governance, reporting, and controls. Proactively identify delivery risks and issues, driving mitigation and resolution. Lead technology- and AI-enabled delivery teams, ensuring solutions are implemented responsibly and effectively whilst prioritising business outcomes. Take commercial accountability for client engagements, including budget ownership, forecasting, and margin management. Develop and manage engagement financial plans, ensuring delivery remains within agreed commercial parameters. Monitor financial performance throughout the engagement lifecycle and proactively manage risks to revenue, cost, and margin. Work closely with finance and leadership teams to provide accurate financial reporting and forward-looking forecasts. Manage contract scope, change control, and commercial discussions with clients and delivery partners. Lead, mentor, and manage teams of consultants, including both permanent staff and contractors. Set clear objectives, expectations, and delivery standards for team members. Support the development, coaching, and performance management of junior consultants Foster a collaborative, inclusive, and high-performance team culture. Manage and coordinate multiple third-party technology vendors across concurrent workstreams. Ensure effective collaboration between internal human-centred design teams and external technology partners. Hold partners accountable for delivery commitments, outcomes, and quality standards. Manage commercial and delivery relationships to ensure successful project outcomes. Business Development & Account Growth Support and, where appropriate, lead proposal development, bids, and responses to client opportunities. Identify and shape opportunities for follow-on work and account growth within existing clients. Work with account leads and leadership to develop account strategies and long term growth plans. Contribute to compelling value propositions, solution approaches, and pricing models. Build and maintain strong internal and external networks to support business development. Apply deep knowledge of Financial Services domains (e.g. banking, insurance, wealth, capital markets, payments, or regulatory change). Understand FS regulatory environments, risk, compliance, and governance requirements. Use industry knowledge to provide informed, pragmatic advice and shape credible delivery approaches. Who we're looking for Required experience & skills 8+ years' professional experience in consulting, advisory, or technology enabled organisations. Prior consulting experience, ideally within a Big 4 consultancy. Significant experience delivering projects within the Financial Services sector. Proven ability to help clients think beyond incremental improvement to genuine transformation. Experience designing and delivering systemic solutions that span policy, process, organisational, and technology change. Demonstrated ability to coordinate multiple technology vendors and integrate their work with internal delivery teams. Strong experience planning and managing project delivery across multi-disciplinary teams, including human-centred designers. Proven experience managing senior stakeholders and executive level clients. Experience leading and managing teams of consultants, including contractors. Strong commercial acumen, including budget ownership, forecasting, and margin management. Solid understanding of modern technology, data, automation, and AI as enablers of fundamental business change. Excellent communication, facilitation, and presentation skills. Experience delivering large scale transformation, digital, or regulatory programmes in Financial Services or with Private Equity. Exposure to agile, waterfall, or hybrid delivery methodologies. Experience working on AI, data, cloud, or automation led initiatives. Experience contributing to sales, proposals, or account growth activities. What we offer Edinburgh based with flexible working Office on Edinburgh's prettiest and most Instagrammed street Company pension scheme Death in service cover Private medical insurance Electric Vehicle scheme Annual Team Trip Loads of lovely snacks (both healthy and indulgent) when you're in the office Be sure to tell us a little about yourself, why you want to work at Nile, and the type of challenges you're passionate about. Like a cover letter, but a little less formal. We promise to get back to you. (P.S. No recruiters, please.) We encourage applications from a variety of backgrounds, ethnicities, religions, ages, gender identities, sexual orientations and all abilities. Nile cares deeply about building a better business that supports equality and diversity; not just because it's the right thing to do, but because it makes us stronger. A quick note on eligibility: we aren't able to provide visa sponsorship for this role, so you'll need to have the right to work in the UK to apply.
A leading engineering consultancy is looking for an experienced Associate Director Sustainability to join their London team. Renowned for delivering innovative, high-performance building solutions, this practice sits at the forefront of sustainable engineering in the built environment. They partner with ambitious clients on complex, design-led projects and are widely recognised for their work in net zero carbon, operational energy performance and human-centric design. Beyond project delivery, they actively contribute to industry research and best practice, helping to shape the future of sustainable development. Alongside technical excellence, they ve built a genuinely people-first culture offering structured career progression, flexible working, strong wellbeing support and a comprehensive benefits package. The Role: Associate Director Sustainability London (Hybrid) Senior Leadership Client-Facing This is a strategic leadership position within a nationally established Sustainability Group. You ll take ownership of complex sustainability workstreams, lead and develop a high-performing team, and act as a trusted advisor to clients on flagship developments. Key Responsibilities Lead sustainability delivery across large-scale, high-profile projects Act as the key client contact for sustainability matters Oversee team workload, resourcing and programme management Provide line management, mentoring and technical leadership Support financial oversight, including fees, forecasting and resource planning Develop and deliver sustainability and energy strategies from concept to completion Lead environmental certification processes (BREEAM, WELL, HQM and equivalent) Drive net zero and whole-life carbon strategies Oversee embodied carbon analysis, circular economy strategies, operational energy modelling, dynamic simulation and overheating assessments Contribute to research, innovation and wider industry engagement initiatives About You You re currently operating at a senior level within a sustainability or engineering consultancy and are ready to step into a broader leadership remit within a highly respected practice. You will bring: Strong experience in sustainable building design and consultancy Technical expertise across selected areas such as energy modelling, Part L compliance, NABERS UK, embodied carbon, net zero strategies or environmental assessments A detailed understanding of London planning requirements Chartered status (or equivalent professional recognition) Proven experience leading multidisciplinary design teams Commercial awareness and confidence managing project performance A passion for delivering meaningful environmental impact through engineering This is an opportunity to take on a visible leadership role within an engineering consultancy that is genuinely shaping the future of sustainable building design. If you re interested in finding out for reach out to Ethan Williams on or click apply.
Mar 02, 2026
Full time
A leading engineering consultancy is looking for an experienced Associate Director Sustainability to join their London team. Renowned for delivering innovative, high-performance building solutions, this practice sits at the forefront of sustainable engineering in the built environment. They partner with ambitious clients on complex, design-led projects and are widely recognised for their work in net zero carbon, operational energy performance and human-centric design. Beyond project delivery, they actively contribute to industry research and best practice, helping to shape the future of sustainable development. Alongside technical excellence, they ve built a genuinely people-first culture offering structured career progression, flexible working, strong wellbeing support and a comprehensive benefits package. The Role: Associate Director Sustainability London (Hybrid) Senior Leadership Client-Facing This is a strategic leadership position within a nationally established Sustainability Group. You ll take ownership of complex sustainability workstreams, lead and develop a high-performing team, and act as a trusted advisor to clients on flagship developments. Key Responsibilities Lead sustainability delivery across large-scale, high-profile projects Act as the key client contact for sustainability matters Oversee team workload, resourcing and programme management Provide line management, mentoring and technical leadership Support financial oversight, including fees, forecasting and resource planning Develop and deliver sustainability and energy strategies from concept to completion Lead environmental certification processes (BREEAM, WELL, HQM and equivalent) Drive net zero and whole-life carbon strategies Oversee embodied carbon analysis, circular economy strategies, operational energy modelling, dynamic simulation and overheating assessments Contribute to research, innovation and wider industry engagement initiatives About You You re currently operating at a senior level within a sustainability or engineering consultancy and are ready to step into a broader leadership remit within a highly respected practice. You will bring: Strong experience in sustainable building design and consultancy Technical expertise across selected areas such as energy modelling, Part L compliance, NABERS UK, embodied carbon, net zero strategies or environmental assessments A detailed understanding of London planning requirements Chartered status (or equivalent professional recognition) Proven experience leading multidisciplinary design teams Commercial awareness and confidence managing project performance A passion for delivering meaningful environmental impact through engineering This is an opportunity to take on a visible leadership role within an engineering consultancy that is genuinely shaping the future of sustainable building design. If you re interested in finding out for reach out to Ethan Williams on or click apply.
Hybrid working is offered (2-3 days in the office and the other days remote) with home office in either London, Birmingham, Manchester, Leeds NOTE - other locations considered for the right candidate Job Description Are you motivated to play a crucial role in advising and securing approvals for Nationally Significant Infrastructure Projects (NSIPs) and ensuring smooth project progression? If this sounds like you and you're curious to learn more, then this role could be the perfect opportunity. Join our Impact Assessment Team as our DCO Planning Director for NSIPs and work with us to close the gap to a sustainable future. Your new role This is a fantastic opportunity to join the planning team at Ramboll and take ownership of the Development Consent Order (DCO) process. Reporting to the Head of Department, you will lead DCO projects and have experience of achieving Consent by leading project teams and utilising experience across a range of services and sectors. You will have deep technical expertise, disciplined leadership, and as a client-facing role, you will be responsible internally and to our clients for the quality, delivery and performance of your discipline aligned with Ramboll's strategic ambitions. Your key responsibilities will be: Leading NSIP projects through the DCO process, providing technical advice to clients and managing their consenting requirements. Leading on complex negotiations with statutory bodies and stakeholders on behalf of clients. Acting as Planning Expert Witness at DCO examinations. Owning the delivery and performance of your discipline. You will be responsible to your client and within Ramboll for successful delivery, working closely with colleagues and bringing to bear the existing expertise of Ramboll staff; ensuring the right people and expertise are allocated and take responsibility successful delivery. Having a strong understanding of project finances, being accountable for financial metrics and overall business results, and reporting on this monthly. Preparing and implementing a comprehensive business plan to facilitate the delivery of strategy. Line management / mentoring colleagues by supporting them in their work project delivery roles. Be an ambassador to the company - be the face of your discipline and our offering. Staying up to date with best practices and innovation within your discipline. Proactively engaging with clients: build relationships, identify opportunities and win work. Be a champion for sustainable development, finding opportunities beyond the brief to improve our projects and working with clients for implementation. Build your internal and external network. Collaborate closely with other disciplines within Ramboll. Your new team You will join our Impact Assessment Team, comprising qualified Town Planning and environmental experts and be part of a diverse group of professionals with varied backgrounds and shared ambition. About You From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. The ideal candidate is MRTPI qualified, a technically strong, client-oriented leader with proven experience in obtaining consent for NSIPs with a solid understanding of the DCO process. You will be conversant with consents management, environmental permitting, or regulatory compliance, comfortable with clients, leading discipline teams, and shaping projects that deliver measurable value and sustainable impact. These Include Minimum 15 years' experience, and at least 5 years in a role where you were responsible for delivering the discipline and managing a team. Experience leading large project teams and/or coordinating across multiple projects, and the integration of the NSIPs consenting process with others in multidisciplinary environments. A good general knowledge of the environmental and sustainability market and an in-depth knowledge of key sectors. Proven experience in developing business relationships and leveraging market opportunities. Educated to degree level or equivalent. Chartered professional (most likely MRTPI). Proactive and energetic, with the mindset to grow work for your discipline. Structured thinker with strong prioritisation, coordination and team leadership skills. Technical expertise within your discipline. Commercially aware, focused on value creation for clients. Collaborative mindset, working across technical teams and within your department. Demonstrated commitment to sustainability in design and delivery. What we can offer you Commitment to your development Leaders guided by our Leadership Principles A culture that welcomes you as the unique person you are Inspiration from colleagues, clients, and projects The long-term thinking of a foundation-owned company Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV, cover letter, salary expectations, etc. Thank you for taking the time to apply! We look forward to receiving your application. Work at the heart of sustainable change with Ramboll Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll employs more than 18,000 people globally across 35 countries. Ramboll experts deliver innovative solutions across Buildings, Transport, Water, Environment & Health, Energy, Management Consulting, and Architecture & Landscape. Combining local experience with global knowledge, we help shape the societies of tomorrow. Equality, Diversity, and Inclusion Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We invite applications from candidates of all backgrounds and characteristics. Please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at with such requests.
Mar 02, 2026
Full time
Hybrid working is offered (2-3 days in the office and the other days remote) with home office in either London, Birmingham, Manchester, Leeds NOTE - other locations considered for the right candidate Job Description Are you motivated to play a crucial role in advising and securing approvals for Nationally Significant Infrastructure Projects (NSIPs) and ensuring smooth project progression? If this sounds like you and you're curious to learn more, then this role could be the perfect opportunity. Join our Impact Assessment Team as our DCO Planning Director for NSIPs and work with us to close the gap to a sustainable future. Your new role This is a fantastic opportunity to join the planning team at Ramboll and take ownership of the Development Consent Order (DCO) process. Reporting to the Head of Department, you will lead DCO projects and have experience of achieving Consent by leading project teams and utilising experience across a range of services and sectors. You will have deep technical expertise, disciplined leadership, and as a client-facing role, you will be responsible internally and to our clients for the quality, delivery and performance of your discipline aligned with Ramboll's strategic ambitions. Your key responsibilities will be: Leading NSIP projects through the DCO process, providing technical advice to clients and managing their consenting requirements. Leading on complex negotiations with statutory bodies and stakeholders on behalf of clients. Acting as Planning Expert Witness at DCO examinations. Owning the delivery and performance of your discipline. You will be responsible to your client and within Ramboll for successful delivery, working closely with colleagues and bringing to bear the existing expertise of Ramboll staff; ensuring the right people and expertise are allocated and take responsibility successful delivery. Having a strong understanding of project finances, being accountable for financial metrics and overall business results, and reporting on this monthly. Preparing and implementing a comprehensive business plan to facilitate the delivery of strategy. Line management / mentoring colleagues by supporting them in their work project delivery roles. Be an ambassador to the company - be the face of your discipline and our offering. Staying up to date with best practices and innovation within your discipline. Proactively engaging with clients: build relationships, identify opportunities and win work. Be a champion for sustainable development, finding opportunities beyond the brief to improve our projects and working with clients for implementation. Build your internal and external network. Collaborate closely with other disciplines within Ramboll. Your new team You will join our Impact Assessment Team, comprising qualified Town Planning and environmental experts and be part of a diverse group of professionals with varied backgrounds and shared ambition. About You From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. The ideal candidate is MRTPI qualified, a technically strong, client-oriented leader with proven experience in obtaining consent for NSIPs with a solid understanding of the DCO process. You will be conversant with consents management, environmental permitting, or regulatory compliance, comfortable with clients, leading discipline teams, and shaping projects that deliver measurable value and sustainable impact. These Include Minimum 15 years' experience, and at least 5 years in a role where you were responsible for delivering the discipline and managing a team. Experience leading large project teams and/or coordinating across multiple projects, and the integration of the NSIPs consenting process with others in multidisciplinary environments. A good general knowledge of the environmental and sustainability market and an in-depth knowledge of key sectors. Proven experience in developing business relationships and leveraging market opportunities. Educated to degree level or equivalent. Chartered professional (most likely MRTPI). Proactive and energetic, with the mindset to grow work for your discipline. Structured thinker with strong prioritisation, coordination and team leadership skills. Technical expertise within your discipline. Commercially aware, focused on value creation for clients. Collaborative mindset, working across technical teams and within your department. Demonstrated commitment to sustainability in design and delivery. What we can offer you Commitment to your development Leaders guided by our Leadership Principles A culture that welcomes you as the unique person you are Inspiration from colleagues, clients, and projects The long-term thinking of a foundation-owned company Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV, cover letter, salary expectations, etc. Thank you for taking the time to apply! We look forward to receiving your application. Work at the heart of sustainable change with Ramboll Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll employs more than 18,000 people globally across 35 countries. Ramboll experts deliver innovative solutions across Buildings, Transport, Water, Environment & Health, Energy, Management Consulting, and Architecture & Landscape. Combining local experience with global knowledge, we help shape the societies of tomorrow. Equality, Diversity, and Inclusion Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We invite applications from candidates of all backgrounds and characteristics. Please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at with such requests.
Salary: £67,600 - £78,000 (depending on experience) Location: United Kingdom (Hybrid - with regular in-person client meetings) Job Type: Permanent Working pattern: Full time We're open to exploring other working patterns on a case by case basis, where possible and in line with business needs. Closing date: 02/ 03/ 2026 (9:00am) - We encourage early applications as we reserve the right, if required, to close this role ahead of the date advertised. Start date: 18/05/2026. We're ideally looking for the successful candidate to start on or around this date to support ongoing business needs. Who we are We are Public Digital, a digital transformation consultancy. We help global institutions that matter thrive in the digital era. We apply the culture, processes, business models and technologies of modern delivery to help teams build and run excellent services. Working with the leaders doing strategy, and the teams doing delivery, we operate globally, advising large organisations and governments on six continents. We're values driven and we articulate them in our positions on the Public Digital website. Attitude as much as skill is critically important to us as a team and we look for entrepreneurialism, initiative, kindness, and a willingness to pitch in. We fundamentally believe transformation is about people, and that change comes from creating great teams and the conditions to successfully empower them. About the role We're looking for people who work in digital, in the broadest sense. You might be a specialist, like a service designer, product manager, or software developer. Or you might be more of a generalist, like a policy professional, strategist, or digital team lead. What matters most is that you understand digital transformation, care about making change happen and delivering better outcomes. At Public Digital, you'll apply your skills as a consultant, but not in the traditional sense. Our consultancy is grounded in lived experience: yours, and that of the wider team. You'll advise and coach, facilitate and write, and help people make decisions that lead to real progress. If you bring a specialist skillset, you'll use it in a hands on way. Working alongside client teams, showing by doing, and helping others learn by doing it with you. You'll join small, multidisciplinary teams helping our clients with a wide range of challenges. That could mean improving public facing digital services, researching tricky policy areas, or helping large organisations shift how they work and what they value. This is a role where you'll be learning all the time by working closely with people who bring different perspectives, backgrounds, and skills. It's also a chance to make a bigger impact, by helping others build the confidence and capability to keep making change after we've stepped away. How you'll make an impact Lead day to day delivery on client projects, taking responsibility for the team's work and direction. Build strong, trusted relationships with clients and their teams, working as an advisor and coach. Undertake research and synthesise insights, developing high quality written outputs. Develop, design and implement quantitative analysis and metrics to measure impact on client engagements, working alongside the Public Digital Impact lead. Help shape transformation plans and support clients to deliver real, measurable outcomes. Make sure delivery stays on track and to a high standard, with a focus on what matters to users. Use your experience to improve how organisations work and the services they deliver. Help set up new projects well, and look after team health, delivery quality, and financial performance. Support partners and directors by spotting opportunities to grow our work and build new relationships. Contribute to the life and direction of Public Digital as a values led organisation. Create a positive, inclusive environment in your project teams and across the wider business. What we're looking for PD looks for a range of strengths in areas and awareness and knowledge in others. You do not need to meet all of the following to apply but we'd love to see solid experience in 6 7 of these. Experience leading and empowering multidisciplinary teams to deliver high quality work from start to finish A pragmatic, proactive approach to managing complex client engagements, with strong organisation and delivery skills Experience working on digital, service delivery or transformation initiatives, whether in government, health, international development, the private sector, or another complex environment A solid understanding of agile, user centred approaches and how digital transformation works in practice, especially in the UK context Strong stakeholder management skills, comfortable working in complex environments and making progress in ambiguity Excellent communication skills, with the ability to explain complex or technical concepts clearly in writing and in person An understanding of how to support healthy, collaborative team dynamics and ways of working A track record of contributing to digital communities or sharing knowledge through talks, blogs, or similar channels Quantitative or business analysis skills to help our clients, and us, understand the impact of digital transformation. Awareness and understanding of forms of artificial intelligence and their application. How you will be assessed: We want to understand your background, experiences, perspective, and what motivates you to work with us. We start with an initial sift of all applications, assessed against the "What we're looking for" criteria in the advert. If you're shortlisted, the selection process may include a mix of the following : A short phone interview (up to 30 minutes) with a member of our hiring team. A panel interview, which includes a case study exercise. You'll receive the case study in advance, along with full details about the format. An informal peer chat, giving you the chance to speak with someone in a similar role at Public Digital. Each stage is designed to be a two way conversation, giving you the chance to get to know us too. Please note that we have seen an increase in candidates using AI to complete their answers, we use tools designed to detect AI generated answers and will reject candidates if we suspect they have used this technology. Why you should apply Opportunity to grow and progress rapidly within an engaged, supportive environment. Be entrepreneurial and contribute to the growth and success of Public Digital. Deliver high impact work with leading institutions around the world. Emphasis on learning, development, and progression. Build and develop your expertise and profile through publishing blog posts, presenting at events, and sharing knowledge. Empowerment to do your best work. Home and remote working, with flexibility in how you deliver work. Buddy system and prioritised mental health. Generous holiday allowance of 30 days, plus an additional office closure over the Christmas period. Private healthcare cover. Flexible benefits allowance. Be a part of our amazing work culture. To read more about it please visit our Careers page which gives more details about our culture, employees and benefits. We're an equal opportunities employer. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best. Public Digital's mission is to help institutions thrive in the internet era - to do that well, we aim to hire and empower people who reflect the diversity of the users, communities and organisations we work with. We actively encourage applications from under represented and minoritised groups, including those with lived experience of the challenges we're working to address. We're keen to hear from curious, collaborative and thoughtful people regardless of gender, age, ethnic identity, religion, socio economic status, sexual orientation, neurodiversity or physical disability. If you're excited about this role but your past experience doesn't align perfectly with every requirement in the job description, please apply anyway, you may just be the right candidate for this or other roles in our wider team. Things you need to know Salary We'll offer a salary that reflects your experience and the skills you show throughout the process. We aim to be as competitive as possible based on what you bring to the role. Flexible working We support flexible working, and you can split your time between home and our London office. Most of the team comes in around once a week to collaborate, but there's no set requirement to be in regularly. However, as this is a client facing role, there may be times when you'll need to travel to a client's office or attend in person meetings, depending on the needs of the project. While we offer flexibility where we can, we also appreciate the same in return when it comes to meeting client expectations. Right to work You'll need to already have the right to work in the UK when you start. We're not able to sponsor visas for this role. Reserve list If the current live roles are filled but we consider you right for PD, you will be offered the chance to join our reserve list . click apply for full job details
Mar 01, 2026
Full time
Salary: £67,600 - £78,000 (depending on experience) Location: United Kingdom (Hybrid - with regular in-person client meetings) Job Type: Permanent Working pattern: Full time We're open to exploring other working patterns on a case by case basis, where possible and in line with business needs. Closing date: 02/ 03/ 2026 (9:00am) - We encourage early applications as we reserve the right, if required, to close this role ahead of the date advertised. Start date: 18/05/2026. We're ideally looking for the successful candidate to start on or around this date to support ongoing business needs. Who we are We are Public Digital, a digital transformation consultancy. We help global institutions that matter thrive in the digital era. We apply the culture, processes, business models and technologies of modern delivery to help teams build and run excellent services. Working with the leaders doing strategy, and the teams doing delivery, we operate globally, advising large organisations and governments on six continents. We're values driven and we articulate them in our positions on the Public Digital website. Attitude as much as skill is critically important to us as a team and we look for entrepreneurialism, initiative, kindness, and a willingness to pitch in. We fundamentally believe transformation is about people, and that change comes from creating great teams and the conditions to successfully empower them. About the role We're looking for people who work in digital, in the broadest sense. You might be a specialist, like a service designer, product manager, or software developer. Or you might be more of a generalist, like a policy professional, strategist, or digital team lead. What matters most is that you understand digital transformation, care about making change happen and delivering better outcomes. At Public Digital, you'll apply your skills as a consultant, but not in the traditional sense. Our consultancy is grounded in lived experience: yours, and that of the wider team. You'll advise and coach, facilitate and write, and help people make decisions that lead to real progress. If you bring a specialist skillset, you'll use it in a hands on way. Working alongside client teams, showing by doing, and helping others learn by doing it with you. You'll join small, multidisciplinary teams helping our clients with a wide range of challenges. That could mean improving public facing digital services, researching tricky policy areas, or helping large organisations shift how they work and what they value. This is a role where you'll be learning all the time by working closely with people who bring different perspectives, backgrounds, and skills. It's also a chance to make a bigger impact, by helping others build the confidence and capability to keep making change after we've stepped away. How you'll make an impact Lead day to day delivery on client projects, taking responsibility for the team's work and direction. Build strong, trusted relationships with clients and their teams, working as an advisor and coach. Undertake research and synthesise insights, developing high quality written outputs. Develop, design and implement quantitative analysis and metrics to measure impact on client engagements, working alongside the Public Digital Impact lead. Help shape transformation plans and support clients to deliver real, measurable outcomes. Make sure delivery stays on track and to a high standard, with a focus on what matters to users. Use your experience to improve how organisations work and the services they deliver. Help set up new projects well, and look after team health, delivery quality, and financial performance. Support partners and directors by spotting opportunities to grow our work and build new relationships. Contribute to the life and direction of Public Digital as a values led organisation. Create a positive, inclusive environment in your project teams and across the wider business. What we're looking for PD looks for a range of strengths in areas and awareness and knowledge in others. You do not need to meet all of the following to apply but we'd love to see solid experience in 6 7 of these. Experience leading and empowering multidisciplinary teams to deliver high quality work from start to finish A pragmatic, proactive approach to managing complex client engagements, with strong organisation and delivery skills Experience working on digital, service delivery or transformation initiatives, whether in government, health, international development, the private sector, or another complex environment A solid understanding of agile, user centred approaches and how digital transformation works in practice, especially in the UK context Strong stakeholder management skills, comfortable working in complex environments and making progress in ambiguity Excellent communication skills, with the ability to explain complex or technical concepts clearly in writing and in person An understanding of how to support healthy, collaborative team dynamics and ways of working A track record of contributing to digital communities or sharing knowledge through talks, blogs, or similar channels Quantitative or business analysis skills to help our clients, and us, understand the impact of digital transformation. Awareness and understanding of forms of artificial intelligence and their application. How you will be assessed: We want to understand your background, experiences, perspective, and what motivates you to work with us. We start with an initial sift of all applications, assessed against the "What we're looking for" criteria in the advert. If you're shortlisted, the selection process may include a mix of the following : A short phone interview (up to 30 minutes) with a member of our hiring team. A panel interview, which includes a case study exercise. You'll receive the case study in advance, along with full details about the format. An informal peer chat, giving you the chance to speak with someone in a similar role at Public Digital. Each stage is designed to be a two way conversation, giving you the chance to get to know us too. Please note that we have seen an increase in candidates using AI to complete their answers, we use tools designed to detect AI generated answers and will reject candidates if we suspect they have used this technology. Why you should apply Opportunity to grow and progress rapidly within an engaged, supportive environment. Be entrepreneurial and contribute to the growth and success of Public Digital. Deliver high impact work with leading institutions around the world. Emphasis on learning, development, and progression. Build and develop your expertise and profile through publishing blog posts, presenting at events, and sharing knowledge. Empowerment to do your best work. Home and remote working, with flexibility in how you deliver work. Buddy system and prioritised mental health. Generous holiday allowance of 30 days, plus an additional office closure over the Christmas period. Private healthcare cover. Flexible benefits allowance. Be a part of our amazing work culture. To read more about it please visit our Careers page which gives more details about our culture, employees and benefits. We're an equal opportunities employer. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best. Public Digital's mission is to help institutions thrive in the internet era - to do that well, we aim to hire and empower people who reflect the diversity of the users, communities and organisations we work with. We actively encourage applications from under represented and minoritised groups, including those with lived experience of the challenges we're working to address. We're keen to hear from curious, collaborative and thoughtful people regardless of gender, age, ethnic identity, religion, socio economic status, sexual orientation, neurodiversity or physical disability. If you're excited about this role but your past experience doesn't align perfectly with every requirement in the job description, please apply anyway, you may just be the right candidate for this or other roles in our wider team. Things you need to know Salary We'll offer a salary that reflects your experience and the skills you show throughout the process. We aim to be as competitive as possible based on what you bring to the role. Flexible working We support flexible working, and you can split your time between home and our London office. Most of the team comes in around once a week to collaborate, but there's no set requirement to be in regularly. However, as this is a client facing role, there may be times when you'll need to travel to a client's office or attend in person meetings, depending on the needs of the project. While we offer flexibility where we can, we also appreciate the same in return when it comes to meeting client expectations. Right to work You'll need to already have the right to work in the UK when you start. We're not able to sponsor visas for this role. Reserve list If the current live roles are filled but we consider you right for PD, you will be offered the chance to join our reserve list . click apply for full job details
Why join frog? frog is part of Capgemini Invent and partners with customer centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experience by delivering market defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. Frogs value humour, positivity, and community just as highly as performance and outcomes. We have an open, flexible and inclusive culture. Working at frog means you are empowered to meet the moment and Make Your Mark on every project What you will be doing We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleagues You will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands on experience of large scale programmes, your network of industry relationships, and your thought leadership to create innovative proposals and deliver tangible benefit to both clients and customers alike. Key Responsibilities Lead and grow frog's Service Transformation activities across FS clients contributing to the overall growth of our business with FS clients Create and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care. Lead and deliver large scale and complex programmes of work from inception to implementation that leverage Capgemini group wide capabilities, have sound commercial foundation, measurable business outcomes and that excite and engage our clients and colleagues. Lead business development, including shaping proposals, responding to bids, pitching to clients, and growing key accounts. Build trusted relationships as a strategic advisor to senior client stakeholders, including C suite leaders, leveraging your deep sector knowledge and consultancy experience. Inspire, coach and develop high performing teams, fostering a culture of creativity, collaboration, and excellence. Build and maintain a strong external presence through thought leadership, speaking engagements, and social media (e.g. LinkedIn). What we are looking for Consulting experience, ideally within Big 4. Deep Sector expertise in FS, in particular Insurance, with a strong understanding of market trends, regulatory landscape, and customer needs. Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design. Proven track record of delivering complex transformation programmes in the insurance sector. Respected industry leader with a visible online presence and a strong network of insurance sector contacts. Passion for innovation and a human centred approach to problem solving. Experience working in or leading a sector focused team within a consultancy is highly desirable. What you will bring A good fit for this role will bring many of the skills, experience, and attributes below Strategic Leader - Capable of managing high performing teams while delivering impactful approaches that drive measurable results for our clients Experienced seller - a proven track record of identifying and driving potential opportunities with clients that will open up areas for frog to expand Pragmatic problem solver - adopts a proactive and flexible approach, focused on finding practical solutions and reducing complexity to drive results Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Commercially astute - develops programmes of work that deliver commercially for both client and frog, is contractually savvy and takes a balanced approach to risk management Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process.
Feb 28, 2026
Full time
Why join frog? frog is part of Capgemini Invent and partners with customer centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experience by delivering market defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. Frogs value humour, positivity, and community just as highly as performance and outcomes. We have an open, flexible and inclusive culture. Working at frog means you are empowered to meet the moment and Make Your Mark on every project What you will be doing We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleagues You will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands on experience of large scale programmes, your network of industry relationships, and your thought leadership to create innovative proposals and deliver tangible benefit to both clients and customers alike. Key Responsibilities Lead and grow frog's Service Transformation activities across FS clients contributing to the overall growth of our business with FS clients Create and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care. Lead and deliver large scale and complex programmes of work from inception to implementation that leverage Capgemini group wide capabilities, have sound commercial foundation, measurable business outcomes and that excite and engage our clients and colleagues. Lead business development, including shaping proposals, responding to bids, pitching to clients, and growing key accounts. Build trusted relationships as a strategic advisor to senior client stakeholders, including C suite leaders, leveraging your deep sector knowledge and consultancy experience. Inspire, coach and develop high performing teams, fostering a culture of creativity, collaboration, and excellence. Build and maintain a strong external presence through thought leadership, speaking engagements, and social media (e.g. LinkedIn). What we are looking for Consulting experience, ideally within Big 4. Deep Sector expertise in FS, in particular Insurance, with a strong understanding of market trends, regulatory landscape, and customer needs. Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design. Proven track record of delivering complex transformation programmes in the insurance sector. Respected industry leader with a visible online presence and a strong network of insurance sector contacts. Passion for innovation and a human centred approach to problem solving. Experience working in or leading a sector focused team within a consultancy is highly desirable. What you will bring A good fit for this role will bring many of the skills, experience, and attributes below Strategic Leader - Capable of managing high performing teams while delivering impactful approaches that drive measurable results for our clients Experienced seller - a proven track record of identifying and driving potential opportunities with clients that will open up areas for frog to expand Pragmatic problem solver - adopts a proactive and flexible approach, focused on finding practical solutions and reducing complexity to drive results Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Commercially astute - develops programmes of work that deliver commercially for both client and frog, is contractually savvy and takes a balanced approach to risk management Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process.
About this opportunity Gleeds continue to develop their sustainable growth plans in the North of England and are looking for an exceptional individual to join the regional senior team of directors. This individual will take on the responsibility of business growth in the Building Surveying business unit in the region. They will report to the Regional Director for consultancy services and will have Executive responsibility and leadership for the delivery of the Service specialism. The individual will be expected to work closely with the other two regional Business Unit leaders, and represent Gleeds as an ambassador within the region, living and personifying our values of: Professionalism with personality; Innovation with agility; and Excellence with humility; and in doing so, act as a role model to others at Gleeds demonstrating our culture and values to all stakeholders. Responsibilities include but are not limited to: Formulating and managing strategies to deliver the business objectives. Actively identifying new business development opportunities and driving growth across the Business Unit's activities. Ensuring that projects are managed in accordance with Gleeds processes and procedures (governance and controls). Agreeing fees and charges for potential services with Regional Director. Agreeing appointments / scope of services. Ensuring that appointments are in place prior to commencing service delivery. Delivering high quality services and deliverables ensuring that services meet our Customer's requirements. Reviewing scope of appointments on a monthly basis to ensure services are being delivered in accordance with appointments Managing and maintaining Customer relationships (i.e. Clients, business partners and other consultants). Ensuring a Customer Care plan is in place. Resolving customer complaints. Ensuring sufficient resources are made available to deliver services on our projects, including managing resource conflict resolution (with fellow directors). Leading and managing Teams, including working with Directors and Associate Directors in managing resources and workload. Ensuring compliance with administrative requirements (appraisals, training, timesheets etc) Managing employees, focusing on retention and development. Developing and enhancing Gleeds Building Surveying capability. Briefing employees on relevant aspects of Gleeds business. Preparing bids for services. Managing service delivery for profit that meets established budgets Managing the commercial aspects of projects (e.g. scope of services/deliverables, invoices, payments, and debt management). Working harmoniously with other Senior Directors and Directors, assisting Regional Service Line Leads and Regional Director. Promoting all Gleeds professional services and brand Gleeds, including our digital offer. As a Gleeds team member, you will have access to: Opportunities to develop and grow your career Generous holiday allowance plus option to purchase additional days through the holiday purchase scheme A contributory pension scheme Employee Assistance Programme Our global travel scholarship programme Flexible working arrangements Who we are looking for: Experience, Knowledge and Key Skills: Extensive experience in public and private sector led developments delivering building surveying services on construction projects, of which 5 years were in a responsible leadership function in the management of professional teams and major construction projects or frameworks. Demonstrate experience of leading high performance multi-disciplinary project delivery teams Excellent communication skills - both oral and written. Excellent organisational skills and the ability to quickly adapt to changing environments. Excellent problem solving, negotiating skills, financial and numeracy management skills. Ability to absorb complex information and assess requirements readily. Demonstrable networking skills and having a strong professional network within the region and a solid understanding of the marketplace Ability to prepare first class bids for services. Competent at negotiating sufficient fees to both complete services and generate required profit levels. Demonstrable evidence of delivering top class services to Clients and managing Client relationships. Demonstrable experience of timely interfacing with clients and key stakeholders at the highest level. Experience managing multiple projects Ability to work as part of and lead a regional team Excellent knowledge of construction procurement strategies, including tendering and contract strategies Extensive knowledge of construction technologies, sequences, methods and materials Excellent commercial background, including familiarity with contract conditions and procedures and ability to administer contracts (as contract administrator, employer's agent and/or project manager) Sound understanding of legislation impacting on building contracts. Qualifications MRICS (Member of the Royal Institution of Chartered Surveyors) or Other alternative Professional Body related to the Built Environment. About us Gleeds is a global property and construction consultancy with over 150 years of expertise, operating in 28 countries worldwide. From iconic landmarks to critical infrastructure, we drive innovation, sustainability and value, delivering transformative projects that shape communities and redefine the built environment.
Feb 28, 2026
Full time
About this opportunity Gleeds continue to develop their sustainable growth plans in the North of England and are looking for an exceptional individual to join the regional senior team of directors. This individual will take on the responsibility of business growth in the Building Surveying business unit in the region. They will report to the Regional Director for consultancy services and will have Executive responsibility and leadership for the delivery of the Service specialism. The individual will be expected to work closely with the other two regional Business Unit leaders, and represent Gleeds as an ambassador within the region, living and personifying our values of: Professionalism with personality; Innovation with agility; and Excellence with humility; and in doing so, act as a role model to others at Gleeds demonstrating our culture and values to all stakeholders. Responsibilities include but are not limited to: Formulating and managing strategies to deliver the business objectives. Actively identifying new business development opportunities and driving growth across the Business Unit's activities. Ensuring that projects are managed in accordance with Gleeds processes and procedures (governance and controls). Agreeing fees and charges for potential services with Regional Director. Agreeing appointments / scope of services. Ensuring that appointments are in place prior to commencing service delivery. Delivering high quality services and deliverables ensuring that services meet our Customer's requirements. Reviewing scope of appointments on a monthly basis to ensure services are being delivered in accordance with appointments Managing and maintaining Customer relationships (i.e. Clients, business partners and other consultants). Ensuring a Customer Care plan is in place. Resolving customer complaints. Ensuring sufficient resources are made available to deliver services on our projects, including managing resource conflict resolution (with fellow directors). Leading and managing Teams, including working with Directors and Associate Directors in managing resources and workload. Ensuring compliance with administrative requirements (appraisals, training, timesheets etc) Managing employees, focusing on retention and development. Developing and enhancing Gleeds Building Surveying capability. Briefing employees on relevant aspects of Gleeds business. Preparing bids for services. Managing service delivery for profit that meets established budgets Managing the commercial aspects of projects (e.g. scope of services/deliverables, invoices, payments, and debt management). Working harmoniously with other Senior Directors and Directors, assisting Regional Service Line Leads and Regional Director. Promoting all Gleeds professional services and brand Gleeds, including our digital offer. As a Gleeds team member, you will have access to: Opportunities to develop and grow your career Generous holiday allowance plus option to purchase additional days through the holiday purchase scheme A contributory pension scheme Employee Assistance Programme Our global travel scholarship programme Flexible working arrangements Who we are looking for: Experience, Knowledge and Key Skills: Extensive experience in public and private sector led developments delivering building surveying services on construction projects, of which 5 years were in a responsible leadership function in the management of professional teams and major construction projects or frameworks. Demonstrate experience of leading high performance multi-disciplinary project delivery teams Excellent communication skills - both oral and written. Excellent organisational skills and the ability to quickly adapt to changing environments. Excellent problem solving, negotiating skills, financial and numeracy management skills. Ability to absorb complex information and assess requirements readily. Demonstrable networking skills and having a strong professional network within the region and a solid understanding of the marketplace Ability to prepare first class bids for services. Competent at negotiating sufficient fees to both complete services and generate required profit levels. Demonstrable evidence of delivering top class services to Clients and managing Client relationships. Demonstrable experience of timely interfacing with clients and key stakeholders at the highest level. Experience managing multiple projects Ability to work as part of and lead a regional team Excellent knowledge of construction procurement strategies, including tendering and contract strategies Extensive knowledge of construction technologies, sequences, methods and materials Excellent commercial background, including familiarity with contract conditions and procedures and ability to administer contracts (as contract administrator, employer's agent and/or project manager) Sound understanding of legislation impacting on building contracts. Qualifications MRICS (Member of the Royal Institution of Chartered Surveyors) or Other alternative Professional Body related to the Built Environment. About us Gleeds is a global property and construction consultancy with over 150 years of expertise, operating in 28 countries worldwide. From iconic landmarks to critical infrastructure, we drive innovation, sustainability and value, delivering transformative projects that shape communities and redefine the built environment.
Associate Director - Building Surveying Strategic Leadership & Project Delivery Manchester Are you a Senior / Associate Director at a global firm who is ready to exchange corporate bureaucracy, chasing fee sheet targets, handing over clients when you've barely got to know them for genuine cradle to grave' commercial influence on your own terms? This is a rare opportunity to step out of a rigid "Big 4" structure and into a leadership role where professional excellence is measured by project success, not a personal fee sheet. My client operates a high-autonomy model that uniquely prioritises end-to-end project ownership over personal billing targets, liberating you to focus entirely on leading £20M+ high-spec redevelopments from acquisition to final fit-out. For a technical heavyweight with the ambition to eventually head up and build out a regional service line, this is the challenge of a lifetime-the chance to join an award-winning team where you aren't just managing a process, you are leading the journey. The Opportunity This is a high-autonomy role for an ambitious leader who wants to move beyond "traditional" surveying. Our client is a fast-paced, award-winning consultancy that manages high-end assets for prestigious private equity investors predominately in the Commercial office space sector, which is thriving in Manchester. The Role Strategic Growth: Play an influential part in business strategy and the long-term management of major client accounts. Client Management: Act as a trusted advisor to corporate occupiers, SMEs, private equity investors and landlords. Hold your clients hands and walk them through the entire process, whilst developing and maintaining key relationships that this consultancy is renowned for in-terms of aftercare, and thus excellent customer retention. Future Leadership: A genuine opportunity exists for the right candidate to eventually head up and build out a dedicated office in the Warrington / Cheshire region. Technical Authority: Act as the "technical heavyweight" on complex £20M+ refurbishment schemes and professional instructions. Manage full project life cycles including feasibility, design coordination, specification writing, procurement, contract oversight and successful delivery. Team Development: Mentor the next generation of surveyors, ensuring high professional standards across the team. The Benefits Performance Led Bonus: Be part of a highly successful discretionary bonus scheme that rewards both technical excellence and business contribution. Autonomy: High degree of involvement in strategic decision making-no rigid corporate red tape. Modern Workspace: Work from a state of the art office in Manchester with free daily breakfast and gym membership. The Candidate Experience: Significant post qualification experience (MRICS) within a commercial consultancy. Skillset: Deep knowledge of the JCT suite of contracts and the Law of Dilapidation's. Mindset: You must be technically excellent-this is a role for a doer who can lead projects from the front, and simultaneously seek to inspire those around you by working in an extremely collaborative manner. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. Skills building surveys Qualifications MRICS Education BSc building surveying
Feb 28, 2026
Full time
Associate Director - Building Surveying Strategic Leadership & Project Delivery Manchester Are you a Senior / Associate Director at a global firm who is ready to exchange corporate bureaucracy, chasing fee sheet targets, handing over clients when you've barely got to know them for genuine cradle to grave' commercial influence on your own terms? This is a rare opportunity to step out of a rigid "Big 4" structure and into a leadership role where professional excellence is measured by project success, not a personal fee sheet. My client operates a high-autonomy model that uniquely prioritises end-to-end project ownership over personal billing targets, liberating you to focus entirely on leading £20M+ high-spec redevelopments from acquisition to final fit-out. For a technical heavyweight with the ambition to eventually head up and build out a regional service line, this is the challenge of a lifetime-the chance to join an award-winning team where you aren't just managing a process, you are leading the journey. The Opportunity This is a high-autonomy role for an ambitious leader who wants to move beyond "traditional" surveying. Our client is a fast-paced, award-winning consultancy that manages high-end assets for prestigious private equity investors predominately in the Commercial office space sector, which is thriving in Manchester. The Role Strategic Growth: Play an influential part in business strategy and the long-term management of major client accounts. Client Management: Act as a trusted advisor to corporate occupiers, SMEs, private equity investors and landlords. Hold your clients hands and walk them through the entire process, whilst developing and maintaining key relationships that this consultancy is renowned for in-terms of aftercare, and thus excellent customer retention. Future Leadership: A genuine opportunity exists for the right candidate to eventually head up and build out a dedicated office in the Warrington / Cheshire region. Technical Authority: Act as the "technical heavyweight" on complex £20M+ refurbishment schemes and professional instructions. Manage full project life cycles including feasibility, design coordination, specification writing, procurement, contract oversight and successful delivery. Team Development: Mentor the next generation of surveyors, ensuring high professional standards across the team. The Benefits Performance Led Bonus: Be part of a highly successful discretionary bonus scheme that rewards both technical excellence and business contribution. Autonomy: High degree of involvement in strategic decision making-no rigid corporate red tape. Modern Workspace: Work from a state of the art office in Manchester with free daily breakfast and gym membership. The Candidate Experience: Significant post qualification experience (MRICS) within a commercial consultancy. Skillset: Deep knowledge of the JCT suite of contracts and the Law of Dilapidation's. Mindset: You must be technically excellent-this is a role for a doer who can lead projects from the front, and simultaneously seek to inspire those around you by working in an extremely collaborative manner. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. Skills building surveys Qualifications MRICS Education BSc building surveying
Overview The Mission At Haymarket we are at the forefront of the AI media revolution. We have successfully laid the foundations for staff augmentation (Stream 1) by deploying Gemini, a best-in-class AI tool across the organisation and our workplace tools. While the business change, learning, and awareness programmes for Stream 1 remain vital and ongoing, we are now ready to accelerate our goals, focusing on greater speed, sharper intent, and deliberate commercial viability across Product Innovation (Stream 2) and Automation & Agents (Stream 3). We are seeking a high-calibre, commercially minded Senior AI Strategy & Implementation leader to bridge the gap between our technical foundations and our commercial ambitions. This is not a research or experimentation role; the focus is on pace, clarity, and outcomes. Reporting directly to our Group Chief Technology Officer, you will lead the end-to-end delivery of Streams 2 and 3 globally. Building on the momentum of our early, high-impact AI projects, your mission is to work hand-in-hand with our Divisional MDs and their senior teams to architect the processes and discovery frameworks that enable each business unit to continuously identify, validate, and deliver transformative value through AI. Crucially, you will act as the "Voice of AI" for the group, ensuring progress and successes are communicated effectively to both the executive team and the wider organisation, while navigating the sensitivities inherent in the shift towards automated workflows. Responsibilities Strategic Leadership & Stream 2 (Product Innovation) Architect Divisional Discovery Processes: Partner with divisions to design and embed sustainable processes within their teams to discover high-value AI product opportunities. You will provide the "playbook" and consultative support needed for brands to surface ideas that solve specific market needs. Establish the Innovation Funnel: Create a formalised, group-wide Innovation Funnel that captures divisional discoveries. You will lead the validation and prioritisation of these opportunities based on their potential to drive revenue or audience growth. Commercial Prioritisation: Establish a rigorous ROI-led framework to evaluate AI initiatives, ensuring resources are focused on products that drive subscription retention, ad revenue, or market expansion. Cross-Divisional Orchestration: Act as the central architect for innovation, ensuring that breakthroughs in one brand are shared and scaled across the group. Stream 3 Architecture & Execution (Automation & Agents) Sensitive Automation Strategy: Lead the rollout of the Agentic roadmap with a focus on addressing operational friction and removing drudgery. You will navigate the organisational sensitivities of automation by prioritising internal efficiency and trust-building over disruptive external changes. Agentic Infrastructure & Tooling Selection: Evaluate and recommend the optimal technology stack for agentic orchestration. You will ensure that selected tools align with Haymarket's existing technical foundations while providing the scalability required. Define Safety Boundaries: Develop the strategic roadmap and safety framework for Stream 3. You will define the boundaries for autonomous agents, ensuring "human-in-the-loop" oversight remains central to our agentic architecture. Agent Lifecycle Management: Lead the transition from Phase 1 "Digital Interns" (Internal/Low Risk) to Phase 3 "Autonomous Creators" (External/High Value), ensuring each stage is met with cultural readiness and clear communication. AI Evangelism & Strategic Communication Executive Strategy Partner: Provide regular, high-impact briefings to the Executive Leadership Team (ELT) on the progress of Streams 2 and 3, highlighting ROI, strategic risks, and future opportunities. Cultural Catalyst: Champion AI success stories to the wider organisation. You will design and lead initiatives (such as "AI Showcases") to share progress, demystify the technology, and inspire employees with the "art of the possible." Future Organisational Design (The Legacy) Future Structure Proposal: Conduct an assessment of the current AI operating model and propose a permanent future structure for AI within Haymarket. This includes identifying the permanent roles, central vs. divisional reporting lines, and the long-term capabilities required to maintain momentum beyond this 12-month contract. The Ideal Candidate Seniority: Extensive experience in senior product strategy, technology leadership, or management consultancy, ideally within Media, Publishing, or Data services. Empathetic Change Leader: Highly attuned to the cultural sensitivities of automation; able to frame AI agents as "co-pilots" and "interns" that empower staff. Master Communicator: Exceptional at translating complex AI concepts into compelling narratives for different audiences, from technical teams to the executive board. Process Architect: Exceptional at designing discovery frameworks and workshops that empower non-technical leaders to identify high-value AI use cases. AI Fluency: Deep conceptual understanding of RAG, LLM limitations, and Agentic workflows. We are a Disability Confident employer and offer guaranteed interviews to all disabled applicants who meet the above minimum criteria. To be considered as part of this initiative, please ensure you indicate if you have a disability when applying for the post. If you need any reasonable adjustments to enable you to fully participate in the recruitment process, please contact us at . Why work with us? Haymarket Media Group values its people and strives to shape a better future with remarkable content. From paid content and subscription services; to integrated advertising and content marketing packages. We deliver market-leading branded experiences that inspire great decisions. From data and digital information solutions to live events, awards and professional education services. Our benefits include: Flexible working hours (core hours from 10-3) allowing you the flexibility to adapt your work schedule to your personal commitments 25 days holiday per year excluding bank holidays (increasing 1 day per year of service up to 30 days) Work from anywhere in the world for up to 3 weeks of the year Generous contributory pension scheme Health Cash Plans: With our health cash plans, you can access a range of healthcare benefits, including coverage for medical expenses, dental care, optical services, and more More about working for Haymarket. Putting social and environmental responsibility at the forefront of our business we have aligned our current sustainability goals with the United Nations Sustainable Development Goals. As we serve our audiences, clients and communities, we are committed to driving the meaningful change necessary to build a better world. The principles of diversity, inclusion, respect, responsibility and sustainability are at the heart of our business. We want to support our people to balance their personal and professional lives and we believe our range of benefits encourages this. Nothing beats face-time with our colleagues to promote creativity and collaboration, we've therefore adopted a blended working model where full time employees can expect to spend 3 days of their week in the office and the other 2 working at a location of their choice. Haymarket is proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability. If you need any reasonable adjustments to enable you to fully participate in the recruitment process, please contact us at . Come and join us and see for yourself how Haymarket is an enriching, empowering and exciting place to work.
Feb 28, 2026
Full time
Overview The Mission At Haymarket we are at the forefront of the AI media revolution. We have successfully laid the foundations for staff augmentation (Stream 1) by deploying Gemini, a best-in-class AI tool across the organisation and our workplace tools. While the business change, learning, and awareness programmes for Stream 1 remain vital and ongoing, we are now ready to accelerate our goals, focusing on greater speed, sharper intent, and deliberate commercial viability across Product Innovation (Stream 2) and Automation & Agents (Stream 3). We are seeking a high-calibre, commercially minded Senior AI Strategy & Implementation leader to bridge the gap between our technical foundations and our commercial ambitions. This is not a research or experimentation role; the focus is on pace, clarity, and outcomes. Reporting directly to our Group Chief Technology Officer, you will lead the end-to-end delivery of Streams 2 and 3 globally. Building on the momentum of our early, high-impact AI projects, your mission is to work hand-in-hand with our Divisional MDs and their senior teams to architect the processes and discovery frameworks that enable each business unit to continuously identify, validate, and deliver transformative value through AI. Crucially, you will act as the "Voice of AI" for the group, ensuring progress and successes are communicated effectively to both the executive team and the wider organisation, while navigating the sensitivities inherent in the shift towards automated workflows. Responsibilities Strategic Leadership & Stream 2 (Product Innovation) Architect Divisional Discovery Processes: Partner with divisions to design and embed sustainable processes within their teams to discover high-value AI product opportunities. You will provide the "playbook" and consultative support needed for brands to surface ideas that solve specific market needs. Establish the Innovation Funnel: Create a formalised, group-wide Innovation Funnel that captures divisional discoveries. You will lead the validation and prioritisation of these opportunities based on their potential to drive revenue or audience growth. Commercial Prioritisation: Establish a rigorous ROI-led framework to evaluate AI initiatives, ensuring resources are focused on products that drive subscription retention, ad revenue, or market expansion. Cross-Divisional Orchestration: Act as the central architect for innovation, ensuring that breakthroughs in one brand are shared and scaled across the group. Stream 3 Architecture & Execution (Automation & Agents) Sensitive Automation Strategy: Lead the rollout of the Agentic roadmap with a focus on addressing operational friction and removing drudgery. You will navigate the organisational sensitivities of automation by prioritising internal efficiency and trust-building over disruptive external changes. Agentic Infrastructure & Tooling Selection: Evaluate and recommend the optimal technology stack for agentic orchestration. You will ensure that selected tools align with Haymarket's existing technical foundations while providing the scalability required. Define Safety Boundaries: Develop the strategic roadmap and safety framework for Stream 3. You will define the boundaries for autonomous agents, ensuring "human-in-the-loop" oversight remains central to our agentic architecture. Agent Lifecycle Management: Lead the transition from Phase 1 "Digital Interns" (Internal/Low Risk) to Phase 3 "Autonomous Creators" (External/High Value), ensuring each stage is met with cultural readiness and clear communication. AI Evangelism & Strategic Communication Executive Strategy Partner: Provide regular, high-impact briefings to the Executive Leadership Team (ELT) on the progress of Streams 2 and 3, highlighting ROI, strategic risks, and future opportunities. Cultural Catalyst: Champion AI success stories to the wider organisation. You will design and lead initiatives (such as "AI Showcases") to share progress, demystify the technology, and inspire employees with the "art of the possible." Future Organisational Design (The Legacy) Future Structure Proposal: Conduct an assessment of the current AI operating model and propose a permanent future structure for AI within Haymarket. This includes identifying the permanent roles, central vs. divisional reporting lines, and the long-term capabilities required to maintain momentum beyond this 12-month contract. The Ideal Candidate Seniority: Extensive experience in senior product strategy, technology leadership, or management consultancy, ideally within Media, Publishing, or Data services. Empathetic Change Leader: Highly attuned to the cultural sensitivities of automation; able to frame AI agents as "co-pilots" and "interns" that empower staff. Master Communicator: Exceptional at translating complex AI concepts into compelling narratives for different audiences, from technical teams to the executive board. Process Architect: Exceptional at designing discovery frameworks and workshops that empower non-technical leaders to identify high-value AI use cases. AI Fluency: Deep conceptual understanding of RAG, LLM limitations, and Agentic workflows. We are a Disability Confident employer and offer guaranteed interviews to all disabled applicants who meet the above minimum criteria. To be considered as part of this initiative, please ensure you indicate if you have a disability when applying for the post. If you need any reasonable adjustments to enable you to fully participate in the recruitment process, please contact us at . Why work with us? Haymarket Media Group values its people and strives to shape a better future with remarkable content. From paid content and subscription services; to integrated advertising and content marketing packages. We deliver market-leading branded experiences that inspire great decisions. From data and digital information solutions to live events, awards and professional education services. Our benefits include: Flexible working hours (core hours from 10-3) allowing you the flexibility to adapt your work schedule to your personal commitments 25 days holiday per year excluding bank holidays (increasing 1 day per year of service up to 30 days) Work from anywhere in the world for up to 3 weeks of the year Generous contributory pension scheme Health Cash Plans: With our health cash plans, you can access a range of healthcare benefits, including coverage for medical expenses, dental care, optical services, and more More about working for Haymarket. Putting social and environmental responsibility at the forefront of our business we have aligned our current sustainability goals with the United Nations Sustainable Development Goals. As we serve our audiences, clients and communities, we are committed to driving the meaningful change necessary to build a better world. The principles of diversity, inclusion, respect, responsibility and sustainability are at the heart of our business. We want to support our people to balance their personal and professional lives and we believe our range of benefits encourages this. Nothing beats face-time with our colleagues to promote creativity and collaboration, we've therefore adopted a blended working model where full time employees can expect to spend 3 days of their week in the office and the other 2 working at a location of their choice. Haymarket is proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability. If you need any reasonable adjustments to enable you to fully participate in the recruitment process, please contact us at . Come and join us and see for yourself how Haymarket is an enriching, empowering and exciting place to work.
We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. We are looking for an experienced and inspiring Product Consultant Manager to lead a diverse team of consultants delivering Civica's Local Government product suite. This is a pivotal leadership role focused on driving exceptional customer service during implementation, ensuring projects are delivered on time and within budget, and developing a high performing, multi skilled consultancy team. This is a hybrid role with a mix of office based and remote working arrangements. Reporting to the Director of Product Consultancy (Local Government), you will set the standard for service delivery excellence, provide strong governance and mentoring, and act as a key point of contact for Project and Account Managers across the business. If you're passionate about public sector transformation, thrive in a leadership role, and want to make a real difference to citizens and communities, we'd love to hear from you Responsibilities Lead, mentor and develop a team of Product Consultants delivering solutions to Local Government customers. Manage work schedules and resource allocation to ensure efficient and effective delivery of the product suite. Ensure projects are delivered within agreed budgets and timescales. Manage contractual delivery milestones to mitigate revenue risk. Establish and uphold best practice policies and processes for solution delivery. Review onsite delivery reports to maintain consistent, high service standards. Facilitate regular team meetings and workshops to share knowledge, updates and best practice. Act as a key advisor to Project and Account Managers on service delivery and solution options. Perform line management responsibilities including 1:1s, appraisals, team development, recruitment and performance management. Drive cross skilling initiatives to develop multi disciplinary consultants across complementary solution areas. Maintain strong governance and insight across the full Civica portfolio deployed within Local Government. Preferred Skills & Experience Experience managing customer relationships within a service delivery environment. Proven track record of leading and inspiring high performing teams. Strong Service Delivery and Project Management experience (PRINCE2 preferred). Excellent stakeholder engagement and communication skills at all levels. Understanding of Civica systems, including SOPs and Proact. Strong planning, organisational and prioritisation skills. Experience delivering projects within the GovTech sector. Advanced knowledge of Microsoft products including Word, Excel, PowerPoint and Project. We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Time Off & Work Life Balance 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days! Days of Difference - Up to 3 extra days off for volunteering. Financial Well being & Security Pension Contributions - 5% employer match to support your future. Income Protection - Up to 75% salary cover for long term illness. Life Assurance - 4x salary tax free lump sum. Critical Illness Cover - £25,000 lump sum (extendable to dependents). Health & Perks Private Medical Insurance - Fast access to private healthcare. Health Cash Plan - Claim back physio, therapies & more. Dental Insurance - Cover for routine & emergency care. Electric Vehicle (EV) Scheme - A wide range of electric & hybrid vehicles. Affinity Groups - Join employee led communities. Bounty Bonus - Refer a friend & get rewarded. At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
Feb 28, 2026
Full time
We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. We are looking for an experienced and inspiring Product Consultant Manager to lead a diverse team of consultants delivering Civica's Local Government product suite. This is a pivotal leadership role focused on driving exceptional customer service during implementation, ensuring projects are delivered on time and within budget, and developing a high performing, multi skilled consultancy team. This is a hybrid role with a mix of office based and remote working arrangements. Reporting to the Director of Product Consultancy (Local Government), you will set the standard for service delivery excellence, provide strong governance and mentoring, and act as a key point of contact for Project and Account Managers across the business. If you're passionate about public sector transformation, thrive in a leadership role, and want to make a real difference to citizens and communities, we'd love to hear from you Responsibilities Lead, mentor and develop a team of Product Consultants delivering solutions to Local Government customers. Manage work schedules and resource allocation to ensure efficient and effective delivery of the product suite. Ensure projects are delivered within agreed budgets and timescales. Manage contractual delivery milestones to mitigate revenue risk. Establish and uphold best practice policies and processes for solution delivery. Review onsite delivery reports to maintain consistent, high service standards. Facilitate regular team meetings and workshops to share knowledge, updates and best practice. Act as a key advisor to Project and Account Managers on service delivery and solution options. Perform line management responsibilities including 1:1s, appraisals, team development, recruitment and performance management. Drive cross skilling initiatives to develop multi disciplinary consultants across complementary solution areas. Maintain strong governance and insight across the full Civica portfolio deployed within Local Government. Preferred Skills & Experience Experience managing customer relationships within a service delivery environment. Proven track record of leading and inspiring high performing teams. Strong Service Delivery and Project Management experience (PRINCE2 preferred). Excellent stakeholder engagement and communication skills at all levels. Understanding of Civica systems, including SOPs and Proact. Strong planning, organisational and prioritisation skills. Experience delivering projects within the GovTech sector. Advanced knowledge of Microsoft products including Word, Excel, PowerPoint and Project. We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Time Off & Work Life Balance 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days! Days of Difference - Up to 3 extra days off for volunteering. Financial Well being & Security Pension Contributions - 5% employer match to support your future. Income Protection - Up to 75% salary cover for long term illness. Life Assurance - 4x salary tax free lump sum. Critical Illness Cover - £25,000 lump sum (extendable to dependents). Health & Perks Private Medical Insurance - Fast access to private healthcare. Health Cash Plan - Claim back physio, therapies & more. Dental Insurance - Cover for routine & emergency care. Electric Vehicle (EV) Scheme - A wide range of electric & hybrid vehicles. Affinity Groups - Join employee led communities. Bounty Bonus - Refer a friend & get rewarded. At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Feb 28, 2026
Full time
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Regional Growth Lead - Strategic Housing & CommercialDevelopment FutureGen Recruitment is representing a leading consultancyseeking a Planning Director to lead and expand its Reading/Thames Valleyoperation. This is a senior leadership appointment offering significantautonomy, responsibility and the opportunity to shape the strategic directionof a successful planning team. The Planning Director will drive businessgrowth, secure major client relationships and oversee delivery of high-profileplanning projects across residential and commercial sectors. The Role As Planning Director, your responsibilities will extend wellbeyond project delivery. Leadingthe Thames Valley business growth strategy Developingand expanding major client relationships Winningnew work across strategic housing, regeneration and commercial sectors Managingsenior planning staff and building a high-performing team Overseeingoperational performance and regional P&L responsibility Leadingmajor planning appeals and Local Plan examinations Actingas a visible leader within the regional property market Ensuringdelivery quality and maintaining the firm's planning reputation This is a role for someone who enjoys leading from the front- commercially minded, technically strong and confident operating atboard-level with clients. About You Provenrecord of winning and delivering major planning instructions Strongcommercial acumen and financial management experience Experienceleading teams, mentoring senior staff and shaping growth strategy Entrepreneurialmindset with the ability to build market presence A rare opportunity to take ownership of a high-performingregion and push it to the next level. All applications will be dealt with in the strictestconfidence.
Feb 28, 2026
Full time
Regional Growth Lead - Strategic Housing & CommercialDevelopment FutureGen Recruitment is representing a leading consultancyseeking a Planning Director to lead and expand its Reading/Thames Valleyoperation. This is a senior leadership appointment offering significantautonomy, responsibility and the opportunity to shape the strategic directionof a successful planning team. The Planning Director will drive businessgrowth, secure major client relationships and oversee delivery of high-profileplanning projects across residential and commercial sectors. The Role As Planning Director, your responsibilities will extend wellbeyond project delivery. Leadingthe Thames Valley business growth strategy Developingand expanding major client relationships Winningnew work across strategic housing, regeneration and commercial sectors Managingsenior planning staff and building a high-performing team Overseeingoperational performance and regional P&L responsibility Leadingmajor planning appeals and Local Plan examinations Actingas a visible leader within the regional property market Ensuringdelivery quality and maintaining the firm's planning reputation This is a role for someone who enjoys leading from the front- commercially minded, technically strong and confident operating atboard-level with clients. About You Provenrecord of winning and delivering major planning instructions Strongcommercial acumen and financial management experience Experienceleading teams, mentoring senior staff and shaping growth strategy Entrepreneurialmindset with the ability to build market presence A rare opportunity to take ownership of a high-performingregion and push it to the next level. All applications will be dealt with in the strictestconfidence.
